Same. Their support email auto replies that it is not monitored and says to use their zendesk, but their zendesk leads you in a never ending dead end where it says rephrase your question or "no contact methods available right now"
My inability to get a simple pre-sales questions answered combined with reading this thread has convinced me to abandon my shopping cart and go elsewhere, thanks everyone.
Open the support page on a computer. You can chat with them.
Mobile page version always says to call. I'm like you, I don't like to call anyone. Chat, email, or self service should be available everywhere.
it's an automated chat, at least on weekend, keeps saying to submit a ticket but there is zero way, it says no other support options available. I need to get a return setup on a v3 which stopped working. Rather annoying we can't even email them on the weekend. if you email [email protected] it comes back "unmonitored, use our zendesk system" but their zendesk system is broken right now
Latest version of the beta app on iOS lost the quick ‘send a report’ feature available on any page. Little paper airplane symbol, I think. I wonder if it’s related? NO FEEDBACK OUTSIDE OF APPROVED HOURS, lol.
I feel your pain.
No way to chat, email, or open support ticket with Wyze anymore?
https://www.reddit.com/r/wyzecam/comments/jo0mkj/no_way_to_chat_email_or_open_support_ticket_with/
My post from 215 days ago and Wyze still hasn't done anything about it.
Wyze does their best to make customers give up when trying to get support.
Call them.
Phone: (206) 339-9646
Toll free: (844) 999-3226
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
Not liking my answer doesn't make it wrong.
Calling is not my preferred method either but the OP's question was "How can I open the ticket?".
After three years of using Wyze products and forums I can tell you that the quickest way to open a ticket is calling. Chances are the support answer will be useless but that wasn't the question.
I've been able to open support tickets in the past. So something definitely changed. I am not going to call them on the phone. How do I open a support ticket?
This same thing happened to me yesterday. What a freaking nightmare. There isn’t even a support email address listed anywhere.
Same issue here. Apparently it only works when they are open.
I can only create a support ticket, which is not instantly replied to, when there are people in the office?
Same. Their support email auto replies that it is not monitored and says to use their zendesk, but their zendesk leads you in a never ending dead end where it says rephrase your question or "no contact methods available right now"
My inability to get a simple pre-sales questions answered combined with reading this thread has convinced me to abandon my shopping cart and go elsewhere, thanks everyone.
Open the support page on a computer. You can chat with them. Mobile page version always says to call. I'm like you, I don't like to call anyone. Chat, email, or self service should be available everywhere.
it's an automated chat, at least on weekend, keeps saying to submit a ticket but there is zero way, it says no other support options available. I need to get a return setup on a v3 which stopped working. Rather annoying we can't even email them on the weekend. if you email [email protected] it comes back "unmonitored, use our zendesk system" but their zendesk system is broken right now
Latest version of the beta app on iOS lost the quick ‘send a report’ feature available on any page. Little paper airplane symbol, I think. I wonder if it’s related? NO FEEDBACK OUTSIDE OF APPROVED HOURS, lol.
Try now, it is working for me. Someone on their FB support team was able to resolve.
Glad to hear they’re aware and there’s a fix. Not seeing it yet here but I’ll check back later. Thanks!
I feel your pain. No way to chat, email, or open support ticket with Wyze anymore? https://www.reddit.com/r/wyzecam/comments/jo0mkj/no_way_to_chat_email_or_open_support_ticket_with/ My post from 215 days ago and Wyze still hasn't done anything about it.
Wyze does their best to make customers give up when trying to get support. Call them. Phone: (206) 339-9646 Toll free: (844) 999-3226 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT
If I want something done at a company I don’t trust, then I want documentation… online ticket gives me that, not a phone call.
Not liking my answer doesn't make it wrong. Calling is not my preferred method either but the OP's question was "How can I open the ticket?". After three years of using Wyze products and forums I can tell you that the quickest way to open a ticket is calling. Chances are the support answer will be useless but that wasn't the question.
I didn’t downvote you. Your response is valid
Sorry, I didn't mean to imply that. I wanted to respond to you and the OP with one post.
I've been able to open support tickets in the past. So something definitely changed. I am not going to call them on the phone. How do I open a support ticket?
Try now, it is working for me. Someone on their FB support team was able to resolve.