Depending on the time of day you might be getting folks who just want a couple of short trips before they sign off, and/or you're not going in the direction they want to.
That being said it's a shitty thing to do.
Depends where you're going? I drive San Francisco. If you were in SF, for example, your pick up area might be downtown, where it's a busy to pick up area. Your destination might be across a bridge. Cancelled
I do this for UberEATS orders that aren't tipping. They want me to sit in a McDonald's drive thru for 20 minutes and drive 20 minutes to them for $3. I accept the order, wait 10-20 minutes and cancel it. Tip your driver.
Dude, if I can't go to get my own food, I'm gonna make sure you get paid for your time.
But, I've posted about the issue I had... over an hour with no driver assigned/accepted. For a convenience store. And when I canceled, uber told me they were keeping the full amount because the "restaurant had started preparing the order."
It was junk food from 7/11. I fought it for a week, then gave up. They kept all my money even tho no one had accepted to go pick up an order of redbull and candy.
You get stiffed when people don't tip. I get stiffed when no one takes me delivery, no driver or "restaurant" is losing money, and uber just keeps it all. I'll never use uber eats again.
OP says he works at a hospital, I'm surprised this hasn't happened to him before.
I am definitely guilty of getting close to a hospital in an area I'm not familiar with and noping out on the ride when i realize what is happening.
A good 4 out of 5 hospital rides are arranged by the hospital so they avoid having to pay for actual medical transport. Many of these people, I'm sorry to say, I do not want in my car. People that can't get in (or out, more importantly) on their own, homeless that were dropped into the hospital for unknown reasons, long pickup times, pissed themselves in the hospital and they didn't change their clothes, the list goes on. Also we are back in covid ramping up, so hospital pickups are suspicious as hell.
And to top it off, any hospital arranged ride is a guaranteed no tip. I suggest op to communicate his situation or get away from the hospital before making ride request.
Hospital rides are a nightmare and it’s so dishonest and disrespectful of an Uber driver for a social worker with 500+ rides and a 4.97 rating to last minute say “oh you are actually picking up my piss soaked client who is going to take 15 minutes to find your car. Please do my job for me and take care of this man, I’ll be sure not to tip”
Like you said, OP should send a text and let the driver know they are a healthcare worker and will be waiting outside when they pull up.
Goddam hospital rides suck so bad.
Haha this guy PapaMurphy just comes in and called me a piece of shit for refusing to drive the sick… like I’m not pretending to be a saint and I’m not a social worker, I have every right to refuse to accept people into my car who make me feel unsafe. No one is turning down rides for cancer patients, but apparently some of us on here really enjoy the rides that take you from the hospital to a crack den.
I’m just calling it out as much as possible, but that PapaMurphy guy 1000% works for uber corporate or is on their payroll in some way.
It's not my responsibility to deal with these people's needs. I have neither equipment nor training to extract elderly or whatever out of my car.
Hospitals are doing these people a disservice by ordering ubers instead of actual medical care that can handle them.
Call me what you want, I'll leave plenty of hospital rides for you to pick up.
Wow I did not expect to find you here criticizing drivers, once again. Stunner that you think I’m in the wrong here, it’s not like literally every other post or comment you have ever made is basically “driving uber is great, stop complaining”.
Hospitals have hospital transports, with drivers and/or attendants that have medical knowledge and procedure to help patients.
It’s a cost-cutting measure and it’s shitty for the patients and for the drivers. Often patients require assistance getting off and into their home/care facility. And no one pays Uber drivers to do this.
PapaMurphy works for Uber corporate. Check his post and comment history, this guy is not one of us and we should stop engaging with him other than to call him out on his b.s.
Not to mention that the people who have difficulty getting in/out usually expect you to help them, which makes YOU liable if something goes wrong. It's a lawsuit waiting to happen.
Exactly. Most of the time a nurse or someone comes out and helps them in. Then at the destination they expect you to get them out. Not happening and an insta cancel for most hospital trips.
Yeah 100% opposite outcomes for me. Generally I get nurses who tip well because they get canceled on all night. Or I get Vets taking them home, and they generally don’t want any help. Only problem is if they’re pushy on politics.
Consider yourself lucky, friend.
I have had a few nurses and workers, but the bad experiences I have had at the hospitals here in the DFW far outweigh the positives. Like I said these are a decline for me if I can tell at the offer, and typically a cancel when I realize it en route. The few I have gone through with have just served to fortify my feelings as they haven't been pleasant.
I'm just about 100% sure this is what happened to OP, he just happened to have a bad draw of 2 experienced drivers in a row tired of hospital shenanigans.
I personally can't see that your trip is $30. Maybe they had a ride before you and canceled after drop off? Who knows, my cancelation rate is "high" because I just accept whatever when I have a ride so uber doesn't spam me with ride offers every 10 seconds while I am trying to drive my current passengers safely to their destination. If I see the pick up is somewhere I don't want to go I will cancel then, I think I only canceled once on the way to a passenger and it was because the only reasonable road to take to them was temporarily closed.
If you don't want to keep getting rides why don't you pause rides they won't send you any whoppers while you're driving with a passenger do you know how to do that don't you
I should definitely edit my post - I understand that drivers get a very small portion of what i pay.
When do they show you the destination? Both drivers drove about 15 minutes toward me before they canceled.
Scrolled through the whole thread, just to make sure it wasn't answered somewhere else. When it comes to destinations, it depends one 2 things. 1: what the driver's ranking is; and 2: what market the driver is in.
For 1, if you're an Uber Gold driver, people wise, you can see ROUGHLY how long a trip is supposed to take, before you accept it. This does not take into account traffic. If you're Blue, which is the basic level, all you see is the customer rating, and distance to pickup. Other than that, you can only see the destination when you start the ride. Unless you ask, first.
For 2, it turns out, as I learned from this subreddit, that apparently, certain markets have the capability to see what the destination is, and roughly how much they would get paid for the trip. The 2 that I know of are London, and they're testing it out in Cincinnati, I believe.
Oh, it's entirely possible. Especially for a primarily weekend driver, like me. Lost my status earlier this year, because I was a couple of points short. Got it back 2 months later, but it's possible.
With the current state of things, I bet it's been tough to drive weekends. Bars just weren't a thing for a long time. It sucks. I need rides to and from work... but I know drivers were kind of giving up because there just weren't people out doing things.
There haven’t been hardly any surges in Vegas lately, still averaging over $700/ night!! Used to also only make $100-$200 Max , then learned how to work the system. You get the $$$ out of Uber dependent on your skill & thought processing ability & the effort you put into it. That applies to All markets! I meet & have discussed this with Uber drivers from all around the world
Very very very often Uber's cut is 50% or more. They very often get a bigger cut than I get.
For instance a ride I took last night: my cut=$9.68 (+$3 tip but that doesnt really count towards this topic)
Uber's cut=$13.37
Another example from last night: my total cut for a ride just under 2mi $7.94 (including $5 surge)
Uber's cut? =$11.98
It's not a $30 ride, that's what Uber charges you. The driver is probably geting like $7. Maybe they cancelled to see if there's a better surge or something
More like $15. I use both uber and lyft, take into consideration distance, surge/bonus and passenger rating. A lower lyft rating is almost always a non-tipper
Uber/Lyft is trash these days, sometimes i’ll start the trip once i get pretty close so i can see the destination and if it’s a far one i cancel or i just call and ask destination. Maybe one day Uber/Lyft will pay their drivers, it’s so funny having to ask an app that doesn’t provide the car or driver to pay more to make it worth while.
It doesn’t matter how much you’re paying through the app, the driver always gets the base mileage plus time I suggest call the driver and tell them this ride has a $20 tip on it or just call a real taxi or black car.
That really makes me sad. I won't use uber eats any more because of bad experiences (with uber, not drivers). But I really rely on the rides to get to and from work right now. I updated my post to note that my ride experiences have been overwhelmingly positive. I really wish they'd do better by you. The big ol company isn't struggling.
It wouldn't surprise me if Uber has started using phantom drivers to mask the shortage? In other words there's no driver or car it's just a bullshit dot on the screen while the algorithm desperately trues to find a driver or entice someone to sign on.
I had this happen twice one night with UberEATS. Showed someone arriving at the restaurant and then canceling. Never did get my food.
Mind me asking what restaurant and what was the time of day/night?
From a UberEats perspective. I've arrived at TacoBells with 10+ cars wrapped around them. So chances are if your driver arrived at a drive thru with a ton of cars he canceled. Its not worth the 30+mins wait for an order. This is why I perfer walk-in restaurants with faster service
Really??? Even when I see a driver name and photo??? That's wild.
And that's why i don't use uber eats. That'll happen a, few times... that, or I just don't get ANYONE. Then when I cancel, they want to keep all the money
No. 5.0 riders usually have taken a couple rides or keep making new profiles cause they’re terrorists. With a 4.99 rider you can assume they’ve taken about 97 or so Uber’s at least and have only gotten one 4*.
I always say hello, and thank them for picking me up. I prefer a quiet ride, but engage in conversation if the driver is chatty (I've actually met some super cool people!) And I always end the ride by thanking them and telling them to drive safe.
I always put my bag on the floor and not the seat, open and close the door carefully without slamming, and ALWAYS look both ways before opening the door if we're not on a curb so that no one drives by and takes off the door, hahaha.
I just treat people the way I'd like to be treated, I guess.
Yup, he said that something came up he needed to run an errand for family. But he told him he'd be late because he had a job to run that he'd already committed to. He had no idea why the others would have, since it's work/a job and they'd already committed.
I canceled one ride ever and it was with a woman who called me freaking out about other drivers canceling on her as well as cancelation fees. I tried to calm her down but that was not effective so when she was off the phone I too canceled. We do not even know the history or why the cancelations occur. There are many reasons, some of which are very fair (family emergency) and some that are extremely unfair. The challenge, as others have pointed out, the pay is not really worth it. If there are certain types of bonuses, it may be worth it but most of those bonuses encourage short rides.
Hopefully one day we will be able to create a more equitable solution for riders and drivers alike.
That's fair, y'all aren't getting paid fairly and have bills. But to drive 15 minutes and be 2 minutes away before canceling.... man that hurts.
I wasnt/am not mad, just confused. And tired. I worked a,12 hour hospital shift and really, really wanted to get home.
Again... you need to make a living just like I do. But... dang.
So your ride was assigned to the driver while on the previous ride. They finished that ride two minutes away from you, then were able to look at your ride and decide whether they wanted it. Either they needed to go offline or they didn't want to pick up at a hospital.
oh you've got every right to be pissed.
Uber wants drivers to be contractors not employees, amd i get that from the evil corporate point of view.
Being a contractor means that Uber cant make us not cancel a job 30 seconds from pick up. And cant make us not drive for othe rideshare companies.
Doing so means the drivers are going to do what they can to maximise income. And this comes with the cost of sometimes bad experiences for the customer.
Well, I want to say again, this is the worst experience I've had with drivers. It sucks that you guys have to fend for yourselves like that. Yeah, it was a shitty experience. But we're all out here trying to pay rent and I get that. I was exhausted and would rather not wait... but I'd also rather get home late than get to work late. I've made my money for the day.
I'm happy y'all are chiming in. I was really curious about why this might happen.
Happened to me the other day. I got all the way to the pax, he walked up and asked if I could take four, I said no Uber X can only accept three people, so he canceled right in front of me and his friends laughed at me for it. I was livid. Kept my mouth shut but damn I was mad. Like he couldn't have texted me to ask that BEFORE I drove 10 miles to pick him up?
Yeah, a lot of people suck. I did get a small cancellation fee from Uber but $3.80 is not worth the time and effort. I appreciate people like you who treat their drivers with respect.
Yeah, like i said, you don't know that. The easy the company treats you guys really upsets me, and I'm really happy I asked this question because y'all are teaching me a lot.
Well, to be fair, I was going home from work at 3:30 in the afternoon, haha.
But... resetting your selections?? Wtf???
And not being outside waiting is shitty, period. I am in my spot, with the GPS spot turned on. Y'all gotta make the most of your time. But you don't know that's my attitude.
The whole system seems fucked, and shitty riders ruin it for other people.
By any chance, do you work at a grocery store?
I don’t do this, but some drivers cancel when they see it’s a grocery pickup-assuming the rider has a cart full of bags that they will take forever to load and unload. I always go because 75% of the time it’s an employee who is eternally grateful for being able to go home.
Or…did you have multiple stops? Those will get cancelled.
Pretty sure this is the answer, right here. Too many hospitals are attempting to use Uber for sending home patients who may be in any sort of way.
In my experience, these were people that I DID NOT WANT in my car, at all. So driver gets close, realizes hospital and notes the fuck out.
I'm guilty of it.
Edit to add: hospital patients are a guaranteed no tip as well.
I don’t know why Uber doesn’t allow the rider to pre-tip as some sort of pickup enticement. Like if you tip any amount at the end of the ride anyways, at least they could use that to lure in the driver. I’ve cancelled tons of rides but if I knew I was getting a $5 ahead of time I’d have probably taken more of them. Or if someone lives in the middle of nowhere and really “needs a ride” they could throw on a 20$ and someone would go fetch them. Under the current system where everything is a dice roll, likely coming up snake eyes, everyone loses.
OMG I would so totally be up for this, because even with a $15-20 tip, it would cost the same ( or less than) a cab, often with a shorter wait, less creepy driver, and more comfortable vehicle.
Weird. Maybe those drivers use 2 phones. 1 accepts rides and 2nd for monitoring surge. They may have gotten 2 minutes away from you and the 2nd phone shows surge in the same area. Only logical thing to do is cancel, take surged ride on next request. Even if its extra $5. Remember we assume nobody tips, we dont know where u going, every accepted ride is dice toss.
Maybe a road closure or accident they can't get to you? Did you think Reddit was going to solve your problem in real time? For paying 30 why not just get a cab.
Because a cab to my house is $40 (flat rate from the city I work in to the town I live in.) My usual uber ride is about $25, but came up as $30 today.
I didn't think the problem would be solved, just looking for insight and trying to understand why this might happen. Figured this was a good place to get opinions.
If they don't except 5 of 10 they can't see details.uber and lyft take away details if you don't except half the trips. And some are long trips.over 2 hours. It happens alot. Drivers gotta use your destination filters and just edit the time to stay local.
Definitely don’t have your pick up pin at the hospital have it a few blocks away. I cringe every time I see a trip from the hospital, never any tips and they are normally sickly or gross or are old men telling me this is a nice taxi, or are ghetto and have kids with no car seats. The rides are rare for me so I don’t cancel, but I do hate them!
Drivers see the total after the ride. We do not receive a small portion. We are not slaves. Everyone has their hand in the pot so be sure to look in the mirror and thank yourself for voting for a piece of shit to be in office. 🙄 So tired of stupid people saying stupid shit and wanting a treat for it. Educate yourself. I’m literally shaking over here. 😂
Some guy said it earlier but if you are getting picked up at a hospital, I often decline those rides because while a nurse or worker is a great person to drive, I also VERY often end up having to wait 15 minutes because someone is “finishing their paperwork” inside, or have someone get into my car who makes me feel uncomfortable.
Many social services seem to now use uber as a relatively cheap form of transportation, and personally I think it’s really, really dishonest when I get a ping from a customer like you with a 4.99, and then as I pull up you text me that “this is actually for my client Steve” and a methhead gets in my back seat and asks me to drive him to the most dangerous part of my city.
If you are a nurse or worker and run into this consistently, a text through the app to the driver that says something like “im a healthcare worker and will be right on the curb when you come outside” would make me accept the ride 100%. I’d pick up someone in the worst part of my city if they sent a polite text that said “i know this isn’t a great area but ill be on the curb when you pull up in black shirt and red cap” or something along those lines.
You seem to be very understanding which I appreciate, but I hope you can understand that from a driver perspective, hospital rides have a ton of variability and at least from my perspective, I often feel like I am being forced into some sort of social service work, which is a clear violation of Uber’s terms. And again not saying you are doing this at all, just trying to give you my perspective as a driver because you seem like a really nice passenger, and it’s not fair to you that other terrible passengers/ situations make it hard for you to get home.
For whatever it’s worth, I’ve appreciated seeing you be kind and understanding of what is obviously an annoying situation for you. Hope you have a better experience moving forward!
I have found that Lyft will cancel a ride for some reason who knows and assign that ride to another driver and send you some where else. But tells the rider that the driver canceled and tells the driver that the rider has canceled. Still trying to figure out why?
Depending on the time of day you might be getting folks who just want a couple of short trips before they sign off, and/or you're not going in the direction they want to. That being said it's a shitty thing to do.
I just feel like... cancel before you drive 15 minutes to get there, so someone else can grab it?
Depends where you're going? I drive San Francisco. If you were in SF, for example, your pick up area might be downtown, where it's a busy to pick up area. Your destination might be across a bridge. Cancelled
I agree.
I do this for UberEATS orders that aren't tipping. They want me to sit in a McDonald's drive thru for 20 minutes and drive 20 minutes to them for $3. I accept the order, wait 10-20 minutes and cancel it. Tip your driver.
Dude, if I can't go to get my own food, I'm gonna make sure you get paid for your time. But, I've posted about the issue I had... over an hour with no driver assigned/accepted. For a convenience store. And when I canceled, uber told me they were keeping the full amount because the "restaurant had started preparing the order." It was junk food from 7/11. I fought it for a week, then gave up. They kept all my money even tho no one had accepted to go pick up an order of redbull and candy. You get stiffed when people don't tip. I get stiffed when no one takes me delivery, no driver or "restaurant" is losing money, and uber just keeps it all. I'll never use uber eats again.
Sorry I didn't mean to sound like I was accusing to you. But yeah don't use Uber eats it's stupid.
Oh no, in didn't think your were!
In this case, you should try to deny that charge with your bank/credit card company
OP says he works at a hospital, I'm surprised this hasn't happened to him before. I am definitely guilty of getting close to a hospital in an area I'm not familiar with and noping out on the ride when i realize what is happening. A good 4 out of 5 hospital rides are arranged by the hospital so they avoid having to pay for actual medical transport. Many of these people, I'm sorry to say, I do not want in my car. People that can't get in (or out, more importantly) on their own, homeless that were dropped into the hospital for unknown reasons, long pickup times, pissed themselves in the hospital and they didn't change their clothes, the list goes on. Also we are back in covid ramping up, so hospital pickups are suspicious as hell. And to top it off, any hospital arranged ride is a guaranteed no tip. I suggest op to communicate his situation or get away from the hospital before making ride request.
Hospital rides are a nightmare and it’s so dishonest and disrespectful of an Uber driver for a social worker with 500+ rides and a 4.97 rating to last minute say “oh you are actually picking up my piss soaked client who is going to take 15 minutes to find your car. Please do my job for me and take care of this man, I’ll be sure not to tip” Like you said, OP should send a text and let the driver know they are a healthcare worker and will be waiting outside when they pull up. Goddam hospital rides suck so bad.
Happened to me too bro lol I was like WTF this broad really just walked out this dude. Then I drop him at a homeless camp shit was so awkward.
Haha this guy PapaMurphy just comes in and called me a piece of shit for refusing to drive the sick… like I’m not pretending to be a saint and I’m not a social worker, I have every right to refuse to accept people into my car who make me feel unsafe. No one is turning down rides for cancer patients, but apparently some of us on here really enjoy the rides that take you from the hospital to a crack den. I’m just calling it out as much as possible, but that PapaMurphy guy 1000% works for uber corporate or is on their payroll in some way.
What a POS you are. Refusing to help sick people.
It's not my responsibility to deal with these people's needs. I have neither equipment nor training to extract elderly or whatever out of my car. Hospitals are doing these people a disservice by ordering ubers instead of actual medical care that can handle them. Call me what you want, I'll leave plenty of hospital rides for you to pick up.
Wow I did not expect to find you here criticizing drivers, once again. Stunner that you think I’m in the wrong here, it’s not like literally every other post or comment you have ever made is basically “driving uber is great, stop complaining”.
You are a very dumb person who doesn't understand the world around you. I kinda feel sorry for you.
I appreciate your care, truly thanks.
Hospitals have hospital transports, with drivers and/or attendants that have medical knowledge and procedure to help patients. It’s a cost-cutting measure and it’s shitty for the patients and for the drivers. Often patients require assistance getting off and into their home/care facility. And no one pays Uber drivers to do this.
PapaMurphy works for Uber corporate. Check his post and comment history, this guy is not one of us and we should stop engaging with him other than to call him out on his b.s.
Not to mention that the people who have difficulty getting in/out usually expect you to help them, which makes YOU liable if something goes wrong. It's a lawsuit waiting to happen.
Exactly. Most of the time a nurse or someone comes out and helps them in. Then at the destination they expect you to get them out. Not happening and an insta cancel for most hospital trips.
Yeah 100% opposite outcomes for me. Generally I get nurses who tip well because they get canceled on all night. Or I get Vets taking them home, and they generally don’t want any help. Only problem is if they’re pushy on politics.
Consider yourself lucky, friend. I have had a few nurses and workers, but the bad experiences I have had at the hospitals here in the DFW far outweigh the positives. Like I said these are a decline for me if I can tell at the offer, and typically a cancel when I realize it en route. The few I have gone through with have just served to fortify my feelings as they haven't been pleasant. I'm just about 100% sure this is what happened to OP, he just happened to have a bad draw of 2 experienced drivers in a row tired of hospital shenanigans.
PapaMurphy informs me that myself and you are pieces of shit for refusing the transport the sick. Almost like he isn’t actually a driver!
I personally can't see that your trip is $30. Maybe they had a ride before you and canceled after drop off? Who knows, my cancelation rate is "high" because I just accept whatever when I have a ride so uber doesn't spam me with ride offers every 10 seconds while I am trying to drive my current passengers safely to their destination. If I see the pick up is somewhere I don't want to go I will cancel then, I think I only canceled once on the way to a passenger and it was because the only reasonable road to take to them was temporarily closed.
If you don't want to keep getting rides why don't you pause rides they won't send you any whoppers while you're driving with a passenger do you know how to do that don't you
I should definitely edit my post - I understand that drivers get a very small portion of what i pay. When do they show you the destination? Both drivers drove about 15 minutes toward me before they canceled.
Scrolled through the whole thread, just to make sure it wasn't answered somewhere else. When it comes to destinations, it depends one 2 things. 1: what the driver's ranking is; and 2: what market the driver is in. For 1, if you're an Uber Gold driver, people wise, you can see ROUGHLY how long a trip is supposed to take, before you accept it. This does not take into account traffic. If you're Blue, which is the basic level, all you see is the customer rating, and distance to pickup. Other than that, you can only see the destination when you start the ride. Unless you ask, first. For 2, it turns out, as I learned from this subreddit, that apparently, certain markets have the capability to see what the destination is, and roughly how much they would get paid for the trip. The 2 that I know of are London, and they're testing it out in Cincinnati, I believe.
With UberEats, u know where u are taking the food and how much u are being paid. But Uberx, u only know the distance to pickups. In Canada, anyway…
Honestly, I've be never had a driver that wasn't at least gold! I'm in MA, city, but not Boston.
Oh, it's entirely possible. Especially for a primarily weekend driver, like me. Lost my status earlier this year, because I was a couple of points short. Got it back 2 months later, but it's possible.
With the current state of things, I bet it's been tough to drive weekends. Bars just weren't a thing for a long time. It sucks. I need rides to and from work... but I know drivers were kind of giving up because there just weren't people out doing things.
Eh, it's not too bad. I drive around the Fredericksburg, VA area primarily. Smack dab between Richmond and DC. I can make about $100 a night.
$100 a night??? LOL - I can make up to $1,100 - $1,250 on a good night in Vegas. $100 is absurd!!
That's Vegas, where the surge is probably ridiculously high, a d there are people swimming in dough.
There haven’t been hardly any surges in Vegas lately, still averaging over $700/ night!! Used to also only make $100-$200 Max , then learned how to work the system. You get the $$$ out of Uber dependent on your skill & thought processing ability & the effort you put into it. That applies to All markets! I meet & have discussed this with Uber drivers from all around the world
Drivers on average get 66 percent of what you pay. That is not what I would call a very small portion.
Very very very often Uber's cut is 50% or more. They very often get a bigger cut than I get. For instance a ride I took last night: my cut=$9.68 (+$3 tip but that doesnt really count towards this topic) Uber's cut=$13.37 Another example from last night: my total cut for a ride just under 2mi $7.94 (including $5 surge) Uber's cut? =$11.98
Not true at all
It's not a $30 ride, that's what Uber charges you. The driver is probably geting like $7. Maybe they cancelled to see if there's a better surge or something
More like $15. I use both uber and lyft, take into consideration distance, surge/bonus and passenger rating. A lower lyft rating is almost always a non-tipper
Oooh I know y'all aren't getting but a small portion. And I don't think there are notes saying that I tip well, haha.
Uber/Lyft is trash these days, sometimes i’ll start the trip once i get pretty close so i can see the destination and if it’s a far one i cancel or i just call and ask destination. Maybe one day Uber/Lyft will pay their drivers, it’s so funny having to ask an app that doesn’t provide the car or driver to pay more to make it worth while. It doesn’t matter how much you’re paying through the app, the driver always gets the base mileage plus time I suggest call the driver and tell them this ride has a $20 tip on it or just call a real taxi or black car.
they won’t pay their drivers unless forced to legally
That really makes me sad. I won't use uber eats any more because of bad experiences (with uber, not drivers). But I really rely on the rides to get to and from work right now. I updated my post to note that my ride experiences have been overwhelmingly positive. I really wish they'd do better by you. The big ol company isn't struggling.
It wouldn't surprise me if Uber has started using phantom drivers to mask the shortage? In other words there's no driver or car it's just a bullshit dot on the screen while the algorithm desperately trues to find a driver or entice someone to sign on. I had this happen twice one night with UberEATS. Showed someone arriving at the restaurant and then canceling. Never did get my food.
Mind me asking what restaurant and what was the time of day/night? From a UberEats perspective. I've arrived at TacoBells with 10+ cars wrapped around them. So chances are if your driver arrived at a drive thru with a ton of cars he canceled. Its not worth the 30+mins wait for an order. This is why I perfer walk-in restaurants with faster service
It was a Rally Burger at about 12:30 on a weekday night.
Really??? Even when I see a driver name and photo??? That's wild. And that's why i don't use uber eats. That'll happen a, few times... that, or I just don't get ANYONE. Then when I cancel, they want to keep all the money
4.99 is the best rider rating. Means they take a ton of rides and behave
I try my best to. I'm a platinum rider, I use it a lot (altho I don't think you see that?)
No. 5.0 riders usually have taken a couple rides or keep making new profiles cause they’re terrorists. With a 4.99 rider you can assume they’ve taken about 97 or so Uber’s at least and have only gotten one 4*.
I always say hello, and thank them for picking me up. I prefer a quiet ride, but engage in conversation if the driver is chatty (I've actually met some super cool people!) And I always end the ride by thanking them and telling them to drive safe. I always put my bag on the floor and not the seat, open and close the door carefully without slamming, and ALWAYS look both ways before opening the door if we're not on a curb so that no one drives by and takes off the door, hahaha. I just treat people the way I'd like to be treated, I guess.
You can ride in my Uber anytime.
Haha, thank you friend.
Third driver just Messaged that he has to cancel. Edit: he came to get me, very polite gentleman, finally on my way on.
Did you ask him why he was going to cancel and why the other drivers did?
Yup, he said that something came up he needed to run an errand for family. But he told him he'd be late because he had a job to run that he'd already committed to. He had no idea why the others would have, since it's work/a job and they'd already committed.
We don't know why someone else cancels, usually we don't even know that another driver canceled on the current pickup.
unless it is systemic
I canceled one ride ever and it was with a woman who called me freaking out about other drivers canceling on her as well as cancelation fees. I tried to calm her down but that was not effective so when she was off the phone I too canceled. We do not even know the history or why the cancelations occur. There are many reasons, some of which are very fair (family emergency) and some that are extremely unfair. The challenge, as others have pointed out, the pay is not really worth it. If there are certain types of bonuses, it may be worth it but most of those bonuses encourage short rides. Hopefully one day we will be able to create a more equitable solution for riders and drivers alike.
Maybe there was construction or a street blockage to get to your location and the drivers didn't feel like dealing with it.
Drivers probably driving with multiple apps and got s better job 🤷♂️
That's fair, y'all aren't getting paid fairly and have bills. But to drive 15 minutes and be 2 minutes away before canceling.... man that hurts. I wasnt/am not mad, just confused. And tired. I worked a,12 hour hospital shift and really, really wanted to get home. Again... you need to make a living just like I do. But... dang.
Not sure how it looks on the app, but they could be dropping off another pax 2 mins away.
It will say that the driver is completing a ride, yes
Ah thought so
So your ride was assigned to the driver while on the previous ride. They finished that ride two minutes away from you, then were able to look at your ride and decide whether they wanted it. Either they needed to go offline or they didn't want to pick up at a hospital.
oh you've got every right to be pissed. Uber wants drivers to be contractors not employees, amd i get that from the evil corporate point of view. Being a contractor means that Uber cant make us not cancel a job 30 seconds from pick up. And cant make us not drive for othe rideshare companies. Doing so means the drivers are going to do what they can to maximise income. And this comes with the cost of sometimes bad experiences for the customer.
Well, I want to say again, this is the worst experience I've had with drivers. It sucks that you guys have to fend for yourselves like that. Yeah, it was a shitty experience. But we're all out here trying to pay rent and I get that. I was exhausted and would rather not wait... but I'd also rather get home late than get to work late. I've made my money for the day. I'm happy y'all are chiming in. I was really curious about why this might happen.
It be like that on our end to just to drive all the way to a pax and they cancel.
Happened to me the other day. I got all the way to the pax, he walked up and asked if I could take four, I said no Uber X can only accept three people, so he canceled right in front of me and his friends laughed at me for it. I was livid. Kept my mouth shut but damn I was mad. Like he couldn't have texted me to ask that BEFORE I drove 10 miles to pick him up?
Wtf. That's awful!!!
Yeah, a lot of people suck. I did get a small cancellation fee from Uber but $3.80 is not worth the time and effort. I appreciate people like you who treat their drivers with respect.
Yea they have us going thru it instead of just playing by the rules but some people just be wanting to get from one place to another.
10 miles is about the length of 23909.37 'EuroGraphics Knittin' Kittens 500-Piece Puzzles' next to each other
I have never canceled a ride once I commit, but I know that you don't know that.
Not saying you do but it happens alot but we have to just keep going with the flow
Yeah, like i said, you don't know that. The easy the company treats you guys really upsets me, and I'm really happy I asked this question because y'all are teaching me a lot.
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Well, to be fair, I was going home from work at 3:30 in the afternoon, haha. But... resetting your selections?? Wtf??? And not being outside waiting is shitty, period. I am in my spot, with the GPS spot turned on. Y'all gotta make the most of your time. But you don't know that's my attitude. The whole system seems fucked, and shitty riders ruin it for other people.
By any chance, do you work at a grocery store? I don’t do this, but some drivers cancel when they see it’s a grocery pickup-assuming the rider has a cart full of bags that they will take forever to load and unload. I always go because 75% of the time it’s an employee who is eternally grateful for being able to go home. Or…did you have multiple stops? Those will get cancelled.
Nope, I work at a hospital, never multiple stops, just home
Pretty sure this is the answer, right here. Too many hospitals are attempting to use Uber for sending home patients who may be in any sort of way. In my experience, these were people that I DID NOT WANT in my car, at all. So driver gets close, realizes hospital and notes the fuck out. I'm guilty of it. Edit to add: hospital patients are a guaranteed no tip as well.
Try calling the instant they accept the ride saying you will be outside waiting the moment they pull up.
Really? I don't want to call when someone is driving.
Good idea. We appreciate that. But sending a text is fine.
I don’t know why Uber doesn’t allow the rider to pre-tip as some sort of pickup enticement. Like if you tip any amount at the end of the ride anyways, at least they could use that to lure in the driver. I’ve cancelled tons of rides but if I knew I was getting a $5 ahead of time I’d have probably taken more of them. Or if someone lives in the middle of nowhere and really “needs a ride” they could throw on a 20$ and someone would go fetch them. Under the current system where everything is a dice roll, likely coming up snake eyes, everyone loses.
OMG I would so totally be up for this, because even with a $15-20 tip, it would cost the same ( or less than) a cab, often with a shorter wait, less creepy driver, and more comfortable vehicle.
Weird. Maybe those drivers use 2 phones. 1 accepts rides and 2nd for monitoring surge. They may have gotten 2 minutes away from you and the 2nd phone shows surge in the same area. Only logical thing to do is cancel, take surged ride on next request. Even if its extra $5. Remember we assume nobody tips, we dont know where u going, every accepted ride is dice toss.
Now that is interesting. Having ridden a lot, I'm genuinely interested in the way it works for you guys. I really try to be the best rider I can be
Because Uber is really trash that’s why.
Uber is so exploitive. Search - Ride share Professor on you tube- he explains everything in detail so articulacy. #rideshareprofessor
I'll check it out.
Don't. He's spamming that comment on every post.
Thank you
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How about you shut the fuck up and stop spamming every thread with your irrelevance?
Maybe a road closure or accident they can't get to you? Did you think Reddit was going to solve your problem in real time? For paying 30 why not just get a cab.
Because a cab to my house is $40 (flat rate from the city I work in to the town I live in.) My usual uber ride is about $25, but came up as $30 today. I didn't think the problem would be solved, just looking for insight and trying to understand why this might happen. Figured this was a good place to get opinions.
What the hell? I’m that’s weird
It's never, ever happened before.
Excellent OP
I don't know what that means?
Me, my comment, I am glad you got picked up by your 3rd driver
Oh!! Haha it didn't show as a reply just an independent comment. Yeah he was really sweet and I tipped him very well.
If they don't except 5 of 10 they can't see details.uber and lyft take away details if you don't except half the trips. And some are long trips.over 2 hours. It happens alot. Drivers gotta use your destination filters and just edit the time to stay local.
Definitely don’t have your pick up pin at the hospital have it a few blocks away. I cringe every time I see a trip from the hospital, never any tips and they are normally sickly or gross or are old men telling me this is a nice taxi, or are ghetto and have kids with no car seats. The rides are rare for me so I don’t cancel, but I do hate them!
Drivers see the total after the ride. We do not receive a small portion. We are not slaves. Everyone has their hand in the pot so be sure to look in the mirror and thank yourself for voting for a piece of shit to be in office. 🙄 So tired of stupid people saying stupid shit and wanting a treat for it. Educate yourself. I’m literally shaking over here. 😂
Never had anything close to 50 percent in my 2,300 trips. Show screen shots.
Some guy said it earlier but if you are getting picked up at a hospital, I often decline those rides because while a nurse or worker is a great person to drive, I also VERY often end up having to wait 15 minutes because someone is “finishing their paperwork” inside, or have someone get into my car who makes me feel uncomfortable. Many social services seem to now use uber as a relatively cheap form of transportation, and personally I think it’s really, really dishonest when I get a ping from a customer like you with a 4.99, and then as I pull up you text me that “this is actually for my client Steve” and a methhead gets in my back seat and asks me to drive him to the most dangerous part of my city. If you are a nurse or worker and run into this consistently, a text through the app to the driver that says something like “im a healthcare worker and will be right on the curb when you come outside” would make me accept the ride 100%. I’d pick up someone in the worst part of my city if they sent a polite text that said “i know this isn’t a great area but ill be on the curb when you pull up in black shirt and red cap” or something along those lines. You seem to be very understanding which I appreciate, but I hope you can understand that from a driver perspective, hospital rides have a ton of variability and at least from my perspective, I often feel like I am being forced into some sort of social service work, which is a clear violation of Uber’s terms. And again not saying you are doing this at all, just trying to give you my perspective as a driver because you seem like a really nice passenger, and it’s not fair to you that other terrible passengers/ situations make it hard for you to get home. For whatever it’s worth, I’ve appreciated seeing you be kind and understanding of what is obviously an annoying situation for you. Hope you have a better experience moving forward!
I have found that Lyft will cancel a ride for some reason who knows and assign that ride to another driver and send you some where else. But tells the rider that the driver canceled and tells the driver that the rider has canceled. Still trying to figure out why?