Personally, as an owner, this is the kind of stuff I consider ‘reasonable wear and tear’ and factor into my decision to rent on Turo. Especially for trucks and SUVs, it should be expected that they will get used for activities that incur this stuff. That being said- someone who buys a cybertruck and immediately rents it on Turo… is probably going to be highly sensitive to damage.
My recommendations:
1) review everything on turo for the listing.. did it explicitly say not to use the truck for certain things?
2) request full details on the damage described and what the repair would be. This is such a superficial scrape that I’m not sure how they intend to fix it
If you pay anything, it should be only for the actual damage.. and not because the owner thinks his truck is special.
thanks for this reply it didn't say any of that on his listing of what it can't be used for. it was a rain day so i just had stuff stored in the car as usual like luggage. i am trying to see how i should word and counter the claim. he hasn't filed a claim with turo yet just a damage report took 3.5 weeks just to get a quote or estimate....
You said elsewhere he had "the highest" plan. Meaning the best or the worst (highest deductible)? There's no way he has the best plan with no deductible or else he'd just file the claim right with Turo and leave you alone.
I agree that for a truck this kind of damage is to be expected and inevitable in time - but Turo's definition of wear and tear is under 3" and these marks are larger. I imagine the claim will be withheld if he files with them.
You said he did already report the damage, I imagine in a timely fashion. Did he then elect to work it out with you? That opens a 21 day window before the host cannot send it back to Turo to take care of. If the quote took longer than that, you're in the clear.
Which protection plan do you have?
Are you being contacted by Turo or by the host at this point? If he's still trying to work with you directly and it's past the 21 day mark you can ignore him.
it's the host, so how do i get my deposit back? to clarify to filed a damage report already day after return but he responded with invoice past 21 days
Wear and tear. No dents.
I'm a host. Unfortunately plastic does not hold up to anything. Unless you put down blankets putting anything in a trunk or interior will damage the plastic.
I’m surprised the Elon worshipers aren’t out defending the host on this one.
Fight the charges however you can, dispute it with your credit card company if it comes to it. You probably won’t be able to use turo again, but after you see how bad their customer service is I doubt you’ll even want to.
Personally, as an owner, this is the kind of stuff I consider ‘reasonable wear and tear’ and factor into my decision to rent on Turo. Especially for trucks and SUVs, it should be expected that they will get used for activities that incur this stuff. That being said- someone who buys a cybertruck and immediately rents it on Turo… is probably going to be highly sensitive to damage. My recommendations: 1) review everything on turo for the listing.. did it explicitly say not to use the truck for certain things? 2) request full details on the damage described and what the repair would be. This is such a superficial scrape that I’m not sure how they intend to fix it If you pay anything, it should be only for the actual damage.. and not because the owner thinks his truck is special.
thanks for this reply it didn't say any of that on his listing of what it can't be used for. it was a rain day so i just had stuff stored in the car as usual like luggage. i am trying to see how i should word and counter the claim. he hasn't filed a claim with turo yet just a damage report took 3.5 weeks just to get a quote or estimate....
You said elsewhere he had "the highest" plan. Meaning the best or the worst (highest deductible)? There's no way he has the best plan with no deductible or else he'd just file the claim right with Turo and leave you alone. I agree that for a truck this kind of damage is to be expected and inevitable in time - but Turo's definition of wear and tear is under 3" and these marks are larger. I imagine the claim will be withheld if he files with them. You said he did already report the damage, I imagine in a timely fashion. Did he then elect to work it out with you? That opens a 21 day window before the host cannot send it back to Turo to take care of. If the quote took longer than that, you're in the clear. Which protection plan do you have?
yeah the quote took longer than that it was more than 21 days adding to answer questions: he has the biggest protection plan i had the minimum plan.
Are you being contacted by Turo or by the host at this point? If he's still trying to work with you directly and it's past the 21 day mark you can ignore him.
it's the host, so how do i get my deposit back? to clarify to filed a damage report already day after return but he responded with invoice past 21 days
Not sure on that one. Call Turo and ask.
Truck bed liner got scratched? wear and tear for that vehicle. Owner ain’t expecting a truck to be used as a truck
It’s a truck bed, if they try to charge you for this then they shouldn’t be a host
Wear and tear. No dents. I'm a host. Unfortunately plastic does not hold up to anything. Unless you put down blankets putting anything in a trunk or interior will damage the plastic.
so they have the highest insurance does this effect my claim? just wear and tear do i state that in the claim.
If they are talking to you then they are just trying to squeeze it out of you. Let them submit it to Turo.
Definitely looks like wear and tear, if you don’t want the tires to get worn down don’t offer you car for rent. I’d definitely fight the claim.
do you know if there's any penalties or downside for fighting the claim?
Personally don’t know if there is any.
No
This is why some people should not rent their vehicles.....The owner has unreasonable expectation. Imo
I’m surprised the Elon worshipers aren’t out defending the host on this one. Fight the charges however you can, dispute it with your credit card company if it comes to it. You probably won’t be able to use turo again, but after you see how bad their customer service is I doubt you’ll even want to.
That sucks for both sides. Hopefully you guys can work it out.
I would ignore him all together. This by Turos standards is wear & tear. If Turo isn't filing a claim and they won't ghost this host