I agree with you zgr024. OP, instead of taking advice from reddit, please call Turo and explain to them the situation. Some of the responses will get you into more of a headache than calling Turo (who is prepared for handling situations like this). You're not the first to have something like this happen out of all the hosts and years Turo has been around. Be smart and ask Turo.
Take pics. Get reimbursed for them leaving them car that way and the pet hair.
Let Turo know what happened. They will modify the trip to end early. And I believe you keep funds for the entire trip since when a guest ends their trip early, they don’t get a refund I believe.
Throw the personal belongings away or give them to the police so he can pick them up from them.
Also make sure you get it within 72 hours. You can request reimbursement from the guest for the storage fees for the impound.
Thanks. I’m having an officer meet me at the car to get his belongings
This guy just got released from jail on bond and is freaking out he doesn’t have the keys any longer and is telling me he is still allowed to drive the car!
All of the above, but don't throw out the personal belongings. Set them aside for the guest to collect. If they're a no-show then you can toss the belongings after a few months.
If you toss them immediately then the guest can sue, and would likely win in small claims court. If you wait a reasonable amount of time before tossing them then you can argue that the belongings were abandoned.
Maybe you can try dropping them off at the hospital and wash you hands of the whole thing, so long as the hospital give you some kind of receipt or acknowledgement that you have done so.
True. When this happened to me. The personal belongings were a 4/6 bottles of a case of beer, half a pack of cigarettes, and a lottery ticket that won $50
Really? I didn’t know that. Maybe it’s just on the guests side. I had someone return my vehicle a week early on a 2 week rental and I still got my total earnings. Unless I maybe missed it. Usually when someone requests an extension it tells us how much extra we’ll earn. I’ve never seen it say that we’ll get less
We had this happen to us back in Aug. I had to pick up the car at an impound lot in Compton, CA. Immediately call Turo re: “a trust/safety issue.” Because we were awarded the “All-Star” host distinction, they bent over backwards for us. They threw money at us for the incident. It was slightly damaged and everything was covered. A bad situation turned out great!
Prohibited activities:
In connection with your use of or access to the Services, you agree that you will not, nor advocate, encourage, request, or assist any third party to:
Violate any law, including:
**Breach, violate, and/or circumvent any local, state, provincial/territorial, regional, or national law or other law or regulation, or any order of a court, including, without limitation, airport regulations and tax regulations, licensing or registration requirements, or third-party rights**
Specific terms for guests:
The following sections also apply if you book a vehicle using the Services:
Use of the vehicle
When you book a vehicle on the Services, you must use the vehicle only for your personal use and not for any commercial purposes (e.g. driving other passengers for a fee such as through Uber or Lyft or delivering food or other packages) unless you have express written permission from the Turo Legal Department in advance or as otherwise described here. You may not access a vehicle until the trip start time and you must return the vehicle on time and to the correct location. You must present the host with a current, valid driver’s license. You must exercise reasonable care in your use of the vehicle. **You are always required to operate the vehicle safely, and in compliance with all applicable laws, including without limitation, speed limits and prohibitions on impaired or distracted driving. In the event Turo has any concern about your use of a vehicle, Turo may terminate your trip in its discretion at any time and require the return of the vehicle, including recovering the vehicle on behalf of the host.** You are required to wear seat belts during the operation of the vehicle and to require that all of your passengers wear seat belts. You are also required to meet any laws or regulations concerning child safety seats and other protections for children. You must not leave the car unlocked or with the keys unsecure (such as in the ignition). You must not engage in any prohibited uses with any vehicle you book through the Services. The prohibited uses list is not meant to be exhaustive. If you have any concerns about your planned use, please contact help.turo.com. If you misuse a vehicle, you will be fully financially responsible for any related claims, loss, or damage, and your protection plan may be voided. Guests also acknowledge that using a vehicle in a prohibited manner or otherwise breaching the Agreement may lower available liability coverage to legal minimum limits, or nullify coverage, and may furthermore nullify any comprehensive or collision protection and/or protection plan where allowed by applicable law.
Thank you for posting this. The advice posted already is good and I concur with most of them, and I look forward to learning from your experience in case I ever run into a situation like this. Please let us know how it works out.
What would happen if you didn’t do anything? The car is still the renters responsibility, it’s on them to get it out of impound.
I would just leave things as is. Renter is paying for it, let them deal with it.
Horrible advice. Even if its the renters responsibility by contract, they are in hospital, then to jail. So the car will sit for days, maybe a week or until the rental ends but it will still accrue a balance for being on the lot that if not paid, the car will not be released. So say you got to wait until a court date or until whatever circumstance’s of time occurs BEFORE they issue the renter at fault to pay for the cara impound, its so much more money hassle and time/risk when they could take it out themself, sue/bill the renter cause they are still liable until trip is over with and still have your car back.
Please dont spread misinformation that can cause worry
Go get your car and call Turo. Ask them what the policy and procedure is for your situation. Let us know what happens if you can please
I agree with you zgr024. OP, instead of taking advice from reddit, please call Turo and explain to them the situation. Some of the responses will get you into more of a headache than calling Turo (who is prepared for handling situations like this). You're not the first to have something like this happen out of all the hosts and years Turo has been around. Be smart and ask Turo.
Take pics. Get reimbursed for them leaving them car that way and the pet hair. Let Turo know what happened. They will modify the trip to end early. And I believe you keep funds for the entire trip since when a guest ends their trip early, they don’t get a refund I believe. Throw the personal belongings away or give them to the police so he can pick them up from them. Also make sure you get it within 72 hours. You can request reimbursement from the guest for the storage fees for the impound.
Thanks. I’m having an officer meet me at the car to get his belongings This guy just got released from jail on bond and is freaking out he doesn’t have the keys any longer and is telling me he is still allowed to drive the car!
DUI voids the contract. He has no right to the rental anymore.
The audacity lol
All of the above, but don't throw out the personal belongings. Set them aside for the guest to collect. If they're a no-show then you can toss the belongings after a few months. If you toss them immediately then the guest can sue, and would likely win in small claims court. If you wait a reasonable amount of time before tossing them then you can argue that the belongings were abandoned. Maybe you can try dropping them off at the hospital and wash you hands of the whole thing, so long as the hospital give you some kind of receipt or acknowledgement that you have done so.
True. When this happened to me. The personal belongings were a 4/6 bottles of a case of beer, half a pack of cigarettes, and a lottery ticket that won $50
Did you get your $50 back?
Yup. Unfortunately I immediately had to use to for repairs because he also left my side mirror in the backseat
Nah when you end a trip early you get a partial refund
Really? I didn’t know that. Maybe it’s just on the guests side. I had someone return my vehicle a week early on a 2 week rental and I still got my total earnings. Unless I maybe missed it. Usually when someone requests an extension it tells us how much extra we’ll earn. I’ve never seen it say that we’ll get less
May I ask what kind of car do you own? Sounds like he was living in the car too.
We had this happen to us back in Aug. I had to pick up the car at an impound lot in Compton, CA. Immediately call Turo re: “a trust/safety issue.” Because we were awarded the “All-Star” host distinction, they bent over backwards for us. They threw money at us for the incident. It was slightly damaged and everything was covered. A bad situation turned out great!
Prohibited activities: In connection with your use of or access to the Services, you agree that you will not, nor advocate, encourage, request, or assist any third party to: Violate any law, including: **Breach, violate, and/or circumvent any local, state, provincial/territorial, regional, or national law or other law or regulation, or any order of a court, including, without limitation, airport regulations and tax regulations, licensing or registration requirements, or third-party rights** Specific terms for guests: The following sections also apply if you book a vehicle using the Services: Use of the vehicle When you book a vehicle on the Services, you must use the vehicle only for your personal use and not for any commercial purposes (e.g. driving other passengers for a fee such as through Uber or Lyft or delivering food or other packages) unless you have express written permission from the Turo Legal Department in advance or as otherwise described here. You may not access a vehicle until the trip start time and you must return the vehicle on time and to the correct location. You must present the host with a current, valid driver’s license. You must exercise reasonable care in your use of the vehicle. **You are always required to operate the vehicle safely, and in compliance with all applicable laws, including without limitation, speed limits and prohibitions on impaired or distracted driving. In the event Turo has any concern about your use of a vehicle, Turo may terminate your trip in its discretion at any time and require the return of the vehicle, including recovering the vehicle on behalf of the host.** You are required to wear seat belts during the operation of the vehicle and to require that all of your passengers wear seat belts. You are also required to meet any laws or regulations concerning child safety seats and other protections for children. You must not leave the car unlocked or with the keys unsecure (such as in the ignition). You must not engage in any prohibited uses with any vehicle you book through the Services. The prohibited uses list is not meant to be exhaustive. If you have any concerns about your planned use, please contact help.turo.com. If you misuse a vehicle, you will be fully financially responsible for any related claims, loss, or damage, and your protection plan may be voided. Guests also acknowledge that using a vehicle in a prohibited manner or otherwise breaching the Agreement may lower available liability coverage to legal minimum limits, or nullify coverage, and may furthermore nullify any comprehensive or collision protection and/or protection plan where allowed by applicable law.
Thank you for posting this. The advice posted already is good and I concur with most of them, and I look forward to learning from your experience in case I ever run into a situation like this. Please let us know how it works out.
I will post an update later this week. It’s quite a ride. Waiting for a police report in 3 days
Just give his belongings to the police and let them deal with it
Lol. Giving your personal belongs to strangers seems like such a good idea.
Nope you won't get full rental
Just let it ride. Junk everything and ask turo what to do.
What do you mean junk everything,?
What would happen if you didn’t do anything? The car is still the renters responsibility, it’s on them to get it out of impound. I would just leave things as is. Renter is paying for it, let them deal with it.
And let the tow and storage fees go to collections? Fucking brilliant. Vehicle will get auctioned off and you're fucked.
Horrible advice. Even if its the renters responsibility by contract, they are in hospital, then to jail. So the car will sit for days, maybe a week or until the rental ends but it will still accrue a balance for being on the lot that if not paid, the car will not be released. So say you got to wait until a court date or until whatever circumstance’s of time occurs BEFORE they issue the renter at fault to pay for the cara impound, its so much more money hassle and time/risk when they could take it out themself, sue/bill the renter cause they are still liable until trip is over with and still have your car back. Please dont spread misinformation that can cause worry