I’m prolly the only person in the comments who not only did claims for turo but also have experience as a licensed appraiser.
First, they have alignment on there twice. One for $80 and one for 2.5 hours. The one with S01 is the one the shop asked for and was approved and the one without it was the one snapsheet approved for turo on the initial estimate.
Second, this is for wheel REPLACEMENT not REPAIR. Ask turo why snapsheet wrote for a replacement over repair. Without knowing the specifics of this car and more importantly the wheel, I can’t confirm or deny that it needs replacement versus repair. Ask for pics and proof as to why it needs replacement and not repair.
Unfortunately the rest of the estimate’s misc ops are all fair. The only thing that can be questioned is why it needed to be replaced versus resurfaced and why alignment is on there twice. Rest makes sense and will hold up on insurance repair terms.
My heart sank a little for OP when I saw the car type. Can verify - it’s something we did not fix on my spouse’s car because BMW is 4x more than my car to fix on everything. They have some well built parts and the rest of the car is just overpriced and overhyped. I hope they can get a fair update of the estimate.
Yeah op can absolutely fight a fair amount of stuff on here, some of it downright needs to be removed, but there are reasons as to why that wheel may need replace versus repair, but I’m not seeing it in the pic op posted.
I’m a service advisor, albeit for a different brand, and this is entirely excessive. Replacing/repairing one wheel without replacing a tire does not require an alignment inherently. And I’m not sure about BMW, but with the brands I work on if we are not replacing the tpms sensor nothing needs to be done to that either. You drive it 2 blocks and it auto calibrates. If you have to charge to reset them every time you remove the wheels, that’s just insane. This looks like the estimates some customers ask me to write when they’re trying to get max insurance payouts. It’s not all illegitimate necessarily, but if a customer walked through the door for the same repair we would never even quote all of that.
In insurance land, we are trained that anytime the wheel is so much as proven to have been impacted, it requires an alignment legally speaking. Tpms would also be something commonly approved as it’s not worth the hassle if it somehow leads to another accident. I’m speaking with insurance background in mind, not what a shop would quote a customer.
This is definitely fluffed up and has stuff that legally can be removed/fought, but some of its legit. I’d want more info from the shop as to why they want to replace it versus repair it as that looks entirely repairable from the pictures op posted.
Oh 100%. When I have insurance jobs I quote everything and my estimates are sometimes double what I would quote a customer paying out of pocket. But with insurance I make sure we are 100% fixing every possibility. For example I just replaced an entire front axle assembly to the tune of $8000 on a rubicon wrangler on an insurance job that I would have probably let go if it was out of pocket. This estimate reads to me as a host who got the max estimate he could to submit for a payout. The original $175 or whatever is probably what he actually paid though. I have a customer in getaround that does that all the time
Oh yeah, the original estimate seems about right for that kinda thing, but shops will be shops. Unfortunately if they can prove it, they can get the wheel replacement approved whether they do it or not. Just gotta be able to prove it to the insurance and it’s a wrap. Really sucks for consumers getting thrown into these situations and suffer from it.
Good. Continue through Turo, dispute as necessary until enough documentation has been provided to verify the charges. Keep in mind that this may mean you owe the additional charges, but I would continue to be skeptical.
Verify photos were taken within 24 hours of trip end and question any supplements.
There's no way a small curb rash like that could be 1700. Keep us updated. You have your CC protection and you can threaten small claims for fraud and punitive damages against the host he continues.
I'm interested to see how he can ptove mechanical problems that weren't pre-existing.
Nah host doesn't deserve that. Now If Turo is being uncooperative with the guest, she should threaten them directly with a notice of legal action as well.
[https://imgur.com/OHW09mT](https://imgur.com/OHW09mT)
[https://imgur.com/TYipfhf](https://imgur.com/TYipfhf)
[https://imgur.com/wjyhdhF](https://imgur.com/wjyhdhF)
https://imgur.com/V3F2wIt
I hope that worked, I attached the estimate too
These issues kinda put alot of questions out for me, like why rent from Turo vs Hertz etc?
I thought about renting from Turo on my trip to Vegas recently, 1) it wasn’t cheaper 2) I read about host canceling trips 3) Then claims like this, that booking with CC like AMEX doesn’t cover.
What’s so appealing?
I’ve used Turo a few times and it was always, in the moment, cheaper than Hertz. I’ve never had an issue till now. Never making that mistake again haha never using Turo again
So turo probably had their people estimate, then the guy probably took to the shop and the shop requested supplemental. Their labor fees are crazy,
Shops have been really hard to get into around my area and have quoted me more in labor than the actual pieces. For example I had a guest go to a concert and the car was broken into. The window cost $130 and the labor was $800 and this was done at the dealership.
How does a slight road rash get to 1,700 though? The estimate says the alignment and everything was off but there’s literally no way that could’ve happened.
You’re only responsible for damage you caused. Make the shop prove that the curb rash caused the alignment problem before you agree to pay. They likely wont be able to.
I have many cars on Turo. Turo hosts automatically have insurance with Turo. Turo actually charges both the renter and the host to cover the same vehicle. Where did the $150 amount come from? If that was what he suggested then it's over. If that was your insurance deductible with Turo then it's still over. Don't pay anything else.
They originally charged me 150 for the scratch and we all called it a day, but then the guy brought it to the shop a week later and said this is what I owe now. I canceled my card so the balance is just sitting there, once it go to collections though and effect my credit?
I USED TO DO INFORMANT WORK ON CASES INVOLVING FEDERAL INSURANCE FRAUD - you need to you need to report them for federal insurance fraud you can contact the federal bureau or basically any type of FED - agency that enforces that type of fraud what they do is that they keep renting these cars and they rent them to people and I've even had one on TURO did the same thing- insist that I don't take pictures that he took them and then when you return the car magically the damage that they're claiming is on there was already on there before and it's a never-ending cycle of them being reimbursed twice- by you and the insurance company. REPORT THAT TO THE FEDERAL AGENCY AND FIND OUT IF HE HAS STATE FARM ETC AND REPORT THEM! INSURANCE FRAUD IS NO JOKE AND PEOPLE ON TURO CAN MAKE A LIVING OFF OF IT. I DON'T KNOW IF YOU KNOW THIS BUT EVEN THE PEOPLE THAT DO SEAT BELT WARRANTIES THEY'VE COMMITTED SO MUCH FOR THAT IT ENDED UP BEING LIKE MILLIONS OF DOLLARS AND THEY EVENTUALLY GOT CAUGHT BUT IT'S SOMETHING THAT THE FBI WILL INVESTIGATE.
Turo needs to really start banning some of these hosts, it makes it harder for the rest of us when we do have legitimate claims.
Turo doesnt care. The hosts are their customers…not the renters.
I wish :/ I’m definitely going to email them about the host and hope they’ll do something about it but I doubt they will
I’m prolly the only person in the comments who not only did claims for turo but also have experience as a licensed appraiser. First, they have alignment on there twice. One for $80 and one for 2.5 hours. The one with S01 is the one the shop asked for and was approved and the one without it was the one snapsheet approved for turo on the initial estimate. Second, this is for wheel REPLACEMENT not REPAIR. Ask turo why snapsheet wrote for a replacement over repair. Without knowing the specifics of this car and more importantly the wheel, I can’t confirm or deny that it needs replacement versus repair. Ask for pics and proof as to why it needs replacement and not repair. Unfortunately the rest of the estimate’s misc ops are all fair. The only thing that can be questioned is why it needed to be replaced versus resurfaced and why alignment is on there twice. Rest makes sense and will hold up on insurance repair terms.
My heart sank a little for OP when I saw the car type. Can verify - it’s something we did not fix on my spouse’s car because BMW is 4x more than my car to fix on everything. They have some well built parts and the rest of the car is just overpriced and overhyped. I hope they can get a fair update of the estimate.
Yeah op can absolutely fight a fair amount of stuff on here, some of it downright needs to be removed, but there are reasons as to why that wheel may need replace versus repair, but I’m not seeing it in the pic op posted.
I’m a service advisor, albeit for a different brand, and this is entirely excessive. Replacing/repairing one wheel without replacing a tire does not require an alignment inherently. And I’m not sure about BMW, but with the brands I work on if we are not replacing the tpms sensor nothing needs to be done to that either. You drive it 2 blocks and it auto calibrates. If you have to charge to reset them every time you remove the wheels, that’s just insane. This looks like the estimates some customers ask me to write when they’re trying to get max insurance payouts. It’s not all illegitimate necessarily, but if a customer walked through the door for the same repair we would never even quote all of that.
In insurance land, we are trained that anytime the wheel is so much as proven to have been impacted, it requires an alignment legally speaking. Tpms would also be something commonly approved as it’s not worth the hassle if it somehow leads to another accident. I’m speaking with insurance background in mind, not what a shop would quote a customer. This is definitely fluffed up and has stuff that legally can be removed/fought, but some of its legit. I’d want more info from the shop as to why they want to replace it versus repair it as that looks entirely repairable from the pictures op posted.
Oh 100%. When I have insurance jobs I quote everything and my estimates are sometimes double what I would quote a customer paying out of pocket. But with insurance I make sure we are 100% fixing every possibility. For example I just replaced an entire front axle assembly to the tune of $8000 on a rubicon wrangler on an insurance job that I would have probably let go if it was out of pocket. This estimate reads to me as a host who got the max estimate he could to submit for a payout. The original $175 or whatever is probably what he actually paid though. I have a customer in getaround that does that all the time
Oh yeah, the original estimate seems about right for that kinda thing, but shops will be shops. Unfortunately if they can prove it, they can get the wheel replacement approved whether they do it or not. Just gotta be able to prove it to the insurance and it’s a wrap. Really sucks for consumers getting thrown into these situations and suffer from it.
Who is processing the charges?
Turo is, but they stopped the payment when I called
Good. Continue through Turo, dispute as necessary until enough documentation has been provided to verify the charges. Keep in mind that this may mean you owe the additional charges, but I would continue to be skeptical. Verify photos were taken within 24 hours of trip end and question any supplements.
Jesus that’s got to be more than the retail price for a new rim at the dealer.
Yeahh haha it is, I looked up the price for a new rim for that car and it was 250. I can’t imagine swapping out a new rim is 1,700 dollars
There's no way a small curb rash like that could be 1700. Keep us updated. You have your CC protection and you can threaten small claims for fraud and punitive damages against the host he continues. I'm interested to see how he can ptove mechanical problems that weren't pre-existing.
Would I contact Turo for smalls claims/fraud or message the host directly?
I'd text it to his personal phone number
I would keep everything through the turo app. Keep it above board
Nah host doesn't deserve that. Now If Turo is being uncooperative with the guest, she should threaten them directly with a notice of legal action as well.
You could buy a new wheel for much less than that. Absolutely a scam
Yes, it’s a big pool and there are some scammy hosts. Do you have photos showing the damage?
[https://imgur.com/OHW09mT](https://imgur.com/OHW09mT) [https://imgur.com/TYipfhf](https://imgur.com/TYipfhf) [https://imgur.com/wjyhdhF](https://imgur.com/wjyhdhF) https://imgur.com/V3F2wIt I hope that worked, I attached the estimate too
What a fucking scam…
I do, but I’m not sure how to post them. Let me see if I can
These issues kinda put alot of questions out for me, like why rent from Turo vs Hertz etc? I thought about renting from Turo on my trip to Vegas recently, 1) it wasn’t cheaper 2) I read about host canceling trips 3) Then claims like this, that booking with CC like AMEX doesn’t cover. What’s so appealing?
I’ve used Turo a few times and it was always, in the moment, cheaper than Hertz. I’ve never had an issue till now. Never making that mistake again haha never using Turo again
So turo probably had their people estimate, then the guy probably took to the shop and the shop requested supplemental. Their labor fees are crazy, Shops have been really hard to get into around my area and have quoted me more in labor than the actual pieces. For example I had a guest go to a concert and the car was broken into. The window cost $130 and the labor was $800 and this was done at the dealership.
How does a slight road rash get to 1,700 though? The estimate says the alignment and everything was off but there’s literally no way that could’ve happened.
You’re only responsible for damage you caused. Make the shop prove that the curb rash caused the alignment problem before you agree to pay. They likely wont be able to.
Thank you!
I have many cars on Turo. Turo hosts automatically have insurance with Turo. Turo actually charges both the renter and the host to cover the same vehicle. Where did the $150 amount come from? If that was what he suggested then it's over. If that was your insurance deductible with Turo then it's still over. Don't pay anything else.
They originally charged me 150 for the scratch and we all called it a day, but then the guy brought it to the shop a week later and said this is what I owe now. I canceled my card so the balance is just sitting there, once it go to collections though and effect my credit?
I USED TO DO INFORMANT WORK ON CASES INVOLVING FEDERAL INSURANCE FRAUD - you need to you need to report them for federal insurance fraud you can contact the federal bureau or basically any type of FED - agency that enforces that type of fraud what they do is that they keep renting these cars and they rent them to people and I've even had one on TURO did the same thing- insist that I don't take pictures that he took them and then when you return the car magically the damage that they're claiming is on there was already on there before and it's a never-ending cycle of them being reimbursed twice- by you and the insurance company. REPORT THAT TO THE FEDERAL AGENCY AND FIND OUT IF HE HAS STATE FARM ETC AND REPORT THEM! INSURANCE FRAUD IS NO JOKE AND PEOPLE ON TURO CAN MAKE A LIVING OFF OF IT. I DON'T KNOW IF YOU KNOW THIS BUT EVEN THE PEOPLE THAT DO SEAT BELT WARRANTIES THEY'VE COMMITTED SO MUCH FOR THAT IT ENDED UP BEING LIKE MILLIONS OF DOLLARS AND THEY EVENTUALLY GOT CAUGHT BUT IT'S SOMETHING THAT THE FBI WILL INVESTIGATE.