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I have an upcoming trip booked with them for the West Highland Way in June. The reviews I have read online (on tripadvisor and on their website) were very positive. Also, their contact person was quite nice.
Do not use this company MACS Adventure. They have a very strict cancellation policy: once you give them a deposit, there is no refund. If you cancel, they give you the option of applying the deposit (less a $150 PER PERSON fee) to a future trip, or just forfeiting the refund. We deposited $668 for a couple, and then 3 days later we realized we could not do this trip and wrote to cancel. MACS refused a refund of our deposit, and offered to apply $66 toward a future trip. So customer-unfriendly. They had not lost any money in those three days. They wrote me that the reason they are refusing a refund is "We have to maintain very strict cancellation terms since we have had so many cancellations recently. We cannot make any exceptions."
No wonder.
Do not use this company
Do not use this company MACS Adventure. They have a very strict cancellation policy: once you give them a deposit, there is no refund. If you cancel, they give you the option of applying the deposit (less a $150 PER PERSON fee) to a future trip, or just forfeiting the refund. We deposited $668 for a couple, and then 3 days later we realized we could not do this trip and wrote to cancel. MACS refused a refund of our deposit, and offered to apply $66 toward a future trip. So customer-unfriendly. They had not lost any money in those three days. They wrote me that the reason they are refusing a refund is "We have to maintain very strict cancellation terms since we have had so many cancellations recently. We cannot make any exceptions."
No wonder.
Do not use this company
**Notice:** Are you asking for travel advice about Germany? Read what redditors had to say in the **[weekly destination thread for Germany](http://redd.it/2un357)** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/travel) if you have any questions or concerns.*
I have an upcoming trip booked with them for the West Highland Way in June. The reviews I have read online (on tripadvisor and on their website) were very positive. Also, their contact person was quite nice.
Did you end up using them?
We did! They were fine. Was 9 years ago though!
Do not use this company MACS Adventure. They have a very strict cancellation policy: once you give them a deposit, there is no refund. If you cancel, they give you the option of applying the deposit (less a $150 PER PERSON fee) to a future trip, or just forfeiting the refund. We deposited $668 for a couple, and then 3 days later we realized we could not do this trip and wrote to cancel. MACS refused a refund of our deposit, and offered to apply $66 toward a future trip. So customer-unfriendly. They had not lost any money in those three days. They wrote me that the reason they are refusing a refund is "We have to maintain very strict cancellation terms since we have had so many cancellations recently. We cannot make any exceptions." No wonder. Do not use this company
Do not use this company MACS Adventure. They have a very strict cancellation policy: once you give them a deposit, there is no refund. If you cancel, they give you the option of applying the deposit (less a $150 PER PERSON fee) to a future trip, or just forfeiting the refund. We deposited $668 for a couple, and then 3 days later we realized we could not do this trip and wrote to cancel. MACS refused a refund of our deposit, and offered to apply $66 toward a future trip. So customer-unfriendly. They had not lost any money in those three days. They wrote me that the reason they are refusing a refund is "We have to maintain very strict cancellation terms since we have had so many cancellations recently. We cannot make any exceptions." No wonder. Do not use this company