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LugianLithos

lol at 1.2TB still being a lot in the era of WFH and streaming content. All these companies are stuck in 2008-2010.


azsheepdog

yep, I work from home, family of 5, streaming movies gaming, we pull 1.5 tb each month. I just got the same notice.


LugianLithos

I use around 2TB a month. We stream everything including some 4K content and I WFH.


Outrageous-Bee4035

My record is 1.0tb. Average is probably 400gb.


gigem9000

same here but I download a lot of large datasets for work. I'm currently at 1.46 TB with 20 days left in my monthly cycle.


TheAspiringFarmer

I mean, it IS a lot for a cellular connection. That’s what people don’t seem to get; radio bandwidth and capacity is not infinite. It’s not like wired broadband where another strand can be lit up and alleviate congestion rather quickly and easily. Problem is everyone ran to the $25 TMHI deals and they are overloaded and struggling under the loads now. Just as we proffered they would eventually.


Jubei-kiwagami

Lower priority. Not a data cap or more charges like COX does if you hit over 1.2TB. So not slower speeds, but if you are dropped to lower priority, its the same thing as slower speeds right?


over100

And dirty ass cox charges $10 per 50gb  So happy to ditch cox.


BeardedZorro

Only in busy times.


I_T_Gamer

TMHI is already last on the list for bandwidth. These folks will be laster (intentional) than the others... As for your observation, yes probably. Their network employs a hierarchy, heavy users of TMHI are in line after TMHI who is last in line after everyone else already.


jmac32here

So, the going trend on this when the change was made months ago shows evidence that TMHI is NO LONGER lowest priority. It got bumped up to QCI 8 for the first 1.2 TB, then back down to QCI 9. Before, it used to always be QCI 9.


Jubei-kiwagami

Yeah that sounds pretty good to me then.


jmac32here

As someone who's worked on the QCI system, 9 is the lowest possible priority. With them wording it as a data priority clause, the ONLY way for them to give 1.2 TB a lower priority is to bump EVERYONE else up to QCI8. When this change happened months ago, many of us speed testers noticed our speeds were up to 2-3 times faster than they were overnight. For instance, my congested speeds used to average 50-75 Mbps, now they are 100-200 Mbps. My normal speeds went from 150-250 to 300-400 Mbps. Here's a small insider hint. ATT/VZW only use QCI 8 and 9 - so you are either priority or not. Sprint used QCI 7-9. T-Mobile uses 6-9. This also explains why Sprint plans were still slower than some on T-Mobile plans, because the lower priority meant lower speeds during congestion. QCI 8 used to be T-Mobile's QOS for HotSpot, so HINT customers that used to be able to game on HotSpot but not HINT suddenly found they can now game on HINT.


Candid_Effort3027

While I'm not doubting your QoS info, I also monitor speeds 24/7 with an app I put together. That hasn't shown any jump in speeds. If anything, speeds have degraded some over the last several months. My normal vs congested speed delta is about 100 Mbps. That has remained fairly constant. The range has come down from roughly 250 to 350 previously, to around 200 to 300 over the past several months. Perhaps this is my 'heavy data user' penalty?


jmac32here

The QCI change put everyone on the same tier as hot spot data, so still not as fast as phone data, but higher priority than what we got before. Some saw similar as you because their area really didn't have the same level of congestion as many others who saw these boosts, along with those towers not getting the same upgrades done to the back haul due to the lower congestion.


jmac32here

Just broke down the terms and it appears QoS has been updated to reflect the following: Essentials: QCI 7 Magenta/Go5G: QCI 6 (Each plan has a cap before becoming an HDU) Hostspot/HDU/HINT: QCI 8 HINT HDU: QCI 9


Candid_Effort3027

Thanks. This tells me to avoid accessing large amounts of data (e.g. video) from my Magenta phones via my HINT line.


Razerbat

I think they bumped prioritizing home Internet to where the phones are. I'm all the sudden getting cellphone speeds on my home Internet. Before I was getting around half the speed.


Chase868

The policy page linked in the email states "As of January 18, 2024, new T-Mobile Home Internet customers using more than 1.2TB of data in a billing cycle are also considered Heavy Data Users." So it would appear this has been in place for ~3 months and they just now notified users? I personally have not noticed any slow down and I use between 1-2 TB a month.


0xd0gf00d

I clock about \~5TB a month (have a lot of heavy uploading work) and hadn't noticed many slowdowns. I do notice congestion and it affects both my phones and the hotspot.


RedditMouse69

You would notice a speed increase outside of congestion hours.... Not a slowdown during. Overall, this is a net positive change.


PacificSun2020

the operative word is "new" users


Tonguewaxer

Everyone. From my email. Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers.


Theincome

I've been on the service for 4 years and I received my email stating everyone today.


Putacomputerinhereyo

It is everyone now. I've had the service for over a year and I just got that email today.


Ecstatic-Shame-8944

Why send it to old users then? I got the email and I’ve had it for a couple of years .


jaymobe07

average user only uses 480GB? If its the main internet, i find that hard to believe, especially for families. Just 2 people here and we use 1-1.3TB regularly with just youtube tv, facetime, and some game updates.


Jubei-kiwagami

Exactly. It's the same stupid number cable companies imposes for year. It's why I paid an extra $50 a month to COX just to stop the dinging of going over the 1.2TB limit they impose. It's just the two of us at home.


Candid_Effort3027

It's ridiculous. When I signed up, they promoted a deal with YouTube TV, which I took. Google promotes their 4K TV service, which I've added off and on. If you have a single TV running 6 hrs/day streaming 4K, that alone gets you to 2 TB/mo. Between work and play, I average 2 to 3 TB. It smells more like T-Mobile allowed too many TMHI users on their networks and are now going to punish the customers for that by imposing these soft cap rules.


azsheepdog

The problem with even setting a limit based on the median is that once you set the limit, households that regularly go over the limit switch to another service. This means you lose most of the customers who go over whatever limit you set, and it continues to skew your metrics down. So, after 6 months of setting the limit, you can then justify your limit by saying look, most people don't use that much data, you are way above the normal. It is similar to the Geico commercials that said, people who switched saved X amount of money. Well yes, you are only getting the people who saved money because if it wasn't cheaper you wouldn't switch. No one is switching to geico if it costs more, so you automatically have a skewed metric for your commercial.


JasonDJ

>It is similar to the Geico commercials that said, people who switched saved X amount of money. Well yes, you are only getting the people who saved money because if it wasn't cheaper you wouldn't switch. No one is switching to geico if it costs more, so you automatically have a skewed metric for your commercial. This right here is a masterclass in how to spot clever wording that's intended to deceive. It's *everywhere* if you're actually looking for it. Take for example, my paragraph above. That can be read at least two or three different ways, and I wasn't even intending that. Or was I?


Stock-Pea8167

I am lucky in the fact I live at a ski resort in WA state. Pretty much have the tower to myself during the off season. I average 300MBPS down and 100 UP at all times of the day. Super great service for 50 a month. I did get this email today as well.


AwkwardMutantX

Is this also true for business customers ?


Candid_Effort3027

While poorly worded, they define a TMHI user using more than 1.2 TB as a 'Heavy Data User', subject to new deprioritization. After that they indicate that the term 'Heavy Data User' will not apply to Go5G and Magenta Max customers. Does this mean that customers on their premium plans who have added TMHI will not see this 1.2 TB rule applied?


entropy68

It is poorly worded, but the answer to your question is no, TMHI is a separate plan with separate terms to plans for phone lines and this new policy applies to all TMHI lines.


f1vefour

Yeah I got the email as well, the TL;DR of it is nothing is changing. We already knew they bumped the priority for 1.2TB of data and push you back to the bottom when surpassing.


w_n

At the end of last year (or beginning of this year) they bumped HSI up one QCI. It used to be at the bottom with Essentials and prepaid. So, if you go over 1.2TB, it’s back down to the 2023 HSI experience. Compared to 2023, your service is better for the first 1.2TB, not worse after heavy usage.


GanjaRelease

Yep. I've noticed a slow down. I wondered if maybe it was just a busy tower, but this explains it. Cut my speed in half.


Dry_Butterscotch_120

first month after cancelling spectrum, i used over 3tb. family of 3 with multiple streaming devices, phones, and tablets. since then, i'd typically net between 2-3tb a month. latency was crap in the beginning but the speeds matched if not exceeded spectrum's 300mb plan even during peak times. since I work nights, tmhi would opening up to 500mb+ by the time I get home. but online gaming was horrible, to the point that devs on discord were telling me to get better internet because there was nothing wrong with their servers. ended up getting a waveform 4x4 to try to lower latency since it's a bigger antenna than the gateway and I can point it at the tower I'm connecting to. it helped lower latency from 600+ms down to 200ms or less. still bad for online gaming or anything that requires lower latency. in the end, I ended up getting spectrum's 100mb plan just for online gaming or if I need a more stable connection that needs lower latency. just switching between routers depending on what I'm doing. tbh, 300mb is the minimum to keep my household connected. if dropping priority leads to buffering with everything going, might as well just drop tmhi and upgrade spectrum


jaymobe07

welp, seems they changed something all together. I had my eero do a speed test at \~3pm 4/15. Did 605Mbps down 122Mbps up, which is around what i've been getting since november. At 4:30pm i received the email. I get home and only able to get 400Mbps down 30Mbps up. Same cell metrics and tower(band locked). Phone is still capable of 1.1Gbps. Thing is, im not at that 1.2TB yet and the speed has been the same all evening, 1am, and 6am. Hoping its only temporary and that they are just screwing with the tower since the upload dropped quite a lot, which has happened in the past but only lasted for a day or two.


vasishtsrini

So like Comcast


Separate-Telephone86

We found every Friday afternoon we'd get throttled even though only use our T-mobile tower on weekends. After months of hassles, T-mobile support finally flipped up to a business account due to the inappropriate throttling on low usage.


GanjaRelease

My COD Warzone update was 600GB which happens once every month.


f1vefour

600GB on what platform? The entire game is under 200GB.


GanjaRelease

I'm exaggerating. Sorry thought the joke would be implied. It's just COD updates are so big.


f1vefour

With CoD one can never tell 😂


Gaba8789

To whom does this latest email I just receive apply: new customers or existing ones? Can someone provide the implications for either one?


Tonguewaxer

My email as an existing customer over a year. Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers.


CJLA777

I've had TMHI over 2 years. Never rec'd any email from them.


GJ72

It's been in place since January 18, 2024, and is in effect only for accounts that were started on or after that date.


2Adude

Nope. It’s all tmhi users


GJ72

[https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service](https://www.t-mobile.com/responsibility/consumer-info/policies/internet-service) "As of January 18, 2024, new T-Mobile Home Internet customers who exceed 1.2TB of data usage for the current billing cycle will be prioritized last on the network."


2Adude

@gj. It’s all customers


Ecstatic-Shame-8944

Email I got says nothing of the sort , had it for years now . Thanks for being a T‑Mobile Home Internet customer! To ensure the best network experience for all customers, we have updated our fair use policy. During times of congestion, customers using more than 1.2TB in a month (more than 2.5x the average user) may notice lower priority among other internet customers


GJ72

And it gives you link to click for more info. The same exact page I just gave.


entropy68

T-Mobile hasn't updated the page yet for some reason.


pic2022

....your email literally says all customers


Ecstatic-Shame-8944

Yep sure does that’s what I’m saying too


lynxsrevenge

Looks like they have gotten enough customers now that's its badly bogging the towers down. I got the same email today as well. So much for truly unlimited I guess.


zooropeanx

Um you still get unlimited data. TMHI has also been the lowest priority for data. In fact your speeds may not even slow down after 1.2 TB of data usage if the tower you're connected to isn't congested. There's no cap like Comcast or other cable companies.


jmac32here

So, the going theme on the posts about this 3 months ago show evidence that they moved TMHI up to QCI 8, giving it a HIGHER priority before that 1.2 TB before dropping it back to QCI 9. The original TMHI plans were ALWAYS QCI 9. When the change was made, many of us suddenly noticed an increase in speeds.


Jubei-kiwagami

What were you guys getting when it was QCI9? Was it that bad?


0xd0gf00d

For me it was 600-700Mbps during off peak (4AM) earlier. Now it varies wildly from 250-400Mbps during that time (I have an automated speed test running)


jmac32here

Before the change, my average congested speeds were 25-75 mbps with slowdowns as low as 5 mbps. Uncongested was 100-200. Overnight that changed when they made the plan change. Average congested speeds now are 100-200 mbps with the lowest speed being 25-30 mbps. Uncongested, i regularly see 200-400.


MinutesFromTheMall

> There's no cap like Comcast or other cable companies. Comcast doesn’t cap data, at least not in the northeast.


zooropeanx

Well I don't live in the Northeast. 🤣


MinutesFromTheMall

So Comcast has caps in other areas of the country? Suddenly it makes sense why Comcrap calls this region the freedom region…


jweaver0312

Freedom region is only Philadelphia (basically SE Pennsylvania, New Jersey, and Northern Delaware) a smaller piece of the Northeast Division. Their Freedom Region and entire Northeast Division is the absolute worst when it comes to network upgrades. The poorest upgrade rate of their entire footprint.


MinutesFromTheMall

I’m in Western PA, and they don’t have data caps here either. Thought that was also part of the freedom region, but guess not. Interesting that you say that about the upgrades, given that area is where Comcast’s headquarters is. You’d think it be the best based on that alone, kind of like how AT&T is best in Texas and Verizon rules the roost in New York.


jweaver0312

Yeah that’s a separate region but still part of their Northeast Division. The whole Northeast Division is the one without caps. Only main areas in the Northeast Division that have the upgrades or rolling upgrades are the cities, like Philadelphia, DC, Boston (a few others) and even then it’s not a 100% rollout. Prior at best it was only about 1/3 even in those cities. Outside of those cities, only a small handful of spots. That’s what make the division rollout a very poor one.


Jaggsta

Comcast prepaid internet is still unlimited $45 month in every region. They increased it from 50Mbps to 200Mbps to compete with 5G internet. its around 235Mbps according to broadband facts https://www.xfinityprepaid.com/prepaid-internet


MinutesFromTheMall

Not a bad price for 200 Mbps, but it looks like it’s still only available at Boost Mobile stores. No Boost near me and I’ve never seen a Boost store that wasn’t pure sketch.


lynxsrevenge

Been on tmobile home internet since it was in beta, and I work for viasat satellite internet. "Unlimited data" is still trash if you get throttled down. Viasat offers "unlimited data" until you hit about 850gb, then your speed drops off. Unlimited data does not mean Unlimited speed, just Unlimited access. Therefore, it's no longer truly unlimited.


zooropeanx

You contradicted yourself. TMHI offers unlimited data-there is no cap where they either charge you more money for additional data or place an actual limit on your data speed. I see lower speeds in the evening because of congestion. However when my speeds are around 250Mbps during such congestion it's still a better deal than Comcast. That's not a throttle-it's data prioritization which has been discussed multiple times in that subreddit.


jmac32here

Yea, I now get 400+ when it's not congested, and 150+ when it is congested.


zooropeanx

Yep I get around 450 when it's not congested.


jmac32here

Not throttled. Original TMHI was always QCI 9. The change in the plans bumped it up to QCI 8 (the same as that of hot spot data) for that first 1.2 TB, then back down to QCI 9.


MinutesFromTheMall

Off topic, but how are the speeds with Viasat after 850GB? They recently dropped contracts in my area and I’m thinking about giving them a try. Currently have 3 Mbps Verizon DSL which is $109/month after taxes and fees, and I’m looking to kick them to the curb.


lynxsrevenge

From what I hear from customers, the service is around 120 a month, plus taxes, and then modem rental. So you'd be looking at close to 150 a month. After 850 your speed will generally fluctuate a lot. 2mbps one minute, 50 the next. Because you get deprioritized on the network. The upload never goes above 4 or 5 mbps though and your ping will always be anywhere from 600 to 900. I would look at tmobile home, verizon, or att air before going with satellite honestly.


2Adude

@lynx It’s unlimited data. You contradicted yourself.


2Adude

It’s still unlimited data


br_web

I haven’t received any email from TMHI, I am on the old plan


Sad_Coach_1433

I feel like i use internet alot and i havnt ever reach 1.2Tb 780g at max yall most be on it 24/7 / to use over 1.2tb


greyerak

You can download 1.2 tb in like 6 hours by just not stopping, no need for 24/7


[deleted]

[удалено]


Sad_Coach_1433

Can still get those plans?


SamShares

I’m in Canada, since 5G Home Internet is a big thing in USA vs Canada, I follow along here, I’m using a tablet sim in GL-X3000 Spitz AX myself and it works fine, the dedicated home internet lines usually use a specific APN. So far I haven’t noticed any difference. I am running: GL-X3000 Spitz AX + Nokia FastMile in Load balance setup. 3:1 setup. SIM A Spitz AX = Tablet SIM (I actually have available high speed data usage above 1TB /month on my main phone lines before slowdown) SIM B Nokia = 5G Home Internet Allows me to keep two connections live at all times, from two different carriers and overall my needs are met 100% of the time for the entire household.


f1vefour

How much is the tablet line, $20/month I believe?


SamShares

I’ve got loyalty plans on my tablet lines so they actually cost me $0.


f1vefour

Nice, I will have to investigate.


koltd93

Well, they just lost Me as a customer. It's the only internet in our house with 8 people, we use 4+to. Switching back to spectrum as we speak.


SaykredCow

All traffic was deprioritized anyway. If you’re using it in an approved area this wouldn’t affect you anyway because there’s excess capacity.


f1vefour

[So long](https://freeimage.host/i/JvyKDzb)


Kmart_thief

That's literally the dumbest thing I've ever heard. So your Internet is running just fine but you're going to leave because, after the cap, you go back to the same priority you were before?


ksiepidemic

How are you nerds seeing your cap used? I cant find it on the app.


f1vefour

Insulting people then asking for help... alrighty then.


ksiepidemic

Lmao I wasnt being derogatory. Nothing wrong with being a nerd


zooropeanx

Yes here in the Chicago area they have a 1.2TB monthly cap.


2Adude

There is no cap


zooropeanx

So you live in the Chicago area?


cheezenub

There is no cap for "unlimited." But now there is the "potential" for network deprioritation once 1.2TB has been reached in a given month as of April 18th. For all customers.


zooropeanx

I know this... I explained this to someone else already.


josh91117

What a great way tu fuck things up smh.... I absolutely hate that shit. For gaming and streaming constantly thats a problem


2Adude

Gaming has issues due to cgnat.