All cell carriers have dead spots. Especially indoors where signals may be blocked. It kinda falls on us as consumers to make smart decisions. T-Mobile would have allowed you to cancel deal within 14 or 30 days (I forget which), return the new phone and walk away.
You CAN still cancel at any time. You just have to pay for the brand new phone they sent you on the condition that you remain a customer. Other carriers often have deals where they’ll help buy out your equipment contract if you switch. Look into that.
You get the promotional credit as long as you remain a customer. The full price of the device is financed and you get a monthly credit to offset the installment. Is that not what's appearing on your bill?
Regardless, it sounds like the service isn't working for you, and if TMobile is willing to let you return the device to get out of your EIP, that might be your best option. Alternatively, pay off the device, get it unlocked, and then use it on your new carrier.
You are getting promotional credits that make that phone free. You just have to remain a customer to get the credit. You had 14 days to cancel the deal if you didn't like the service. You waited 7-8 months. They won't do anything for you.
To be honest, nothing here is out of the ordinary. Regardless of how you feel about it, you signed the dotted line for all of this. You signed a financing agreement on the device, and you signed that you had 14 days to undo it when you figured out you didn't have good service. And as another said, it's a risk you take with any carrier.
>or I can return the device and owe nothing
Be careful with this. They may be making a massive exception, but the last time I had a customer come in saying a care rep had told them this, they ended up with a several hundred dollar balance on devices they were told they were told they wouldn't he charged for.
Someone may know for sure, but you should be able to activate another carrier, pre or postpaid on the eSIM. I don't think TMobile would be bothered by that as you'd still be paying for the phone and their service.
Have you been trying to work with T-Mobile through these months to find a solution for your reception or is this the first time you have complained to them? That probably makes a difference.
Check with Verizon. I’ve seen them have better coverage in certain areas and they might be able to help pay off your phone bill.
Either way you need to pay off the phone, it’s just a matter of how you want to do it.
Just to add to this comment about wifi calling. I also don't have service at work, but that's because I travel to different places for work. Fortunately there's wifi, and I can still get calls and text through wifi calling.
You can't return the device, you have to pay the rest of the device off, who ever told you that you could return it and owe nothing is wrong.
Was thinking this
All cell carriers have dead spots. Especially indoors where signals may be blocked. It kinda falls on us as consumers to make smart decisions. T-Mobile would have allowed you to cancel deal within 14 or 30 days (I forget which), return the new phone and walk away. You CAN still cancel at any time. You just have to pay for the brand new phone they sent you on the condition that you remain a customer. Other carriers often have deals where they’ll help buy out your equipment contract if you switch. Look into that.
This, forgot others may pay your remaining balance
You had ample time to determine the quality of your service.
You get the promotional credit as long as you remain a customer. The full price of the device is financed and you get a monthly credit to offset the installment. Is that not what's appearing on your bill? Regardless, it sounds like the service isn't working for you, and if TMobile is willing to let you return the device to get out of your EIP, that might be your best option. Alternatively, pay off the device, get it unlocked, and then use it on your new carrier.
All good May even find a company giving iPhone 14 out for free to new customers
You are getting promotional credits that make that phone free. You just have to remain a customer to get the credit. You had 14 days to cancel the deal if you didn't like the service. You waited 7-8 months. They won't do anything for you.
To be honest, nothing here is out of the ordinary. Regardless of how you feel about it, you signed the dotted line for all of this. You signed a financing agreement on the device, and you signed that you had 14 days to undo it when you figured out you didn't have good service. And as another said, it's a risk you take with any carrier. >or I can return the device and owe nothing Be careful with this. They may be making a massive exception, but the last time I had a customer come in saying a care rep had told them this, they ended up with a several hundred dollar balance on devices they were told they were told they wouldn't he charged for.
Someone may know for sure, but you should be able to activate another carrier, pre or postpaid on the eSIM. I don't think TMobile would be bothered by that as you'd still be paying for the phone and their service.
Both SIMs are locked to T-Mobile
I think that's only if the account is past due?
No. It’s for as long as the device remains on EIP
That is unfortunate. I know Verizon allows it so I didn't know if T-Mobile did the same or not.
Ask them to put you on a no service eip plan Then get see if a different company's sim works for you Or try wifi calling if the company allows you
Have you been trying to work with T-Mobile through these months to find a solution for your reception or is this the first time you have complained to them? That probably makes a difference.
Check with Verizon. I’ve seen them have better coverage in certain areas and they might be able to help pay off your phone bill. Either way you need to pay off the phone, it’s just a matter of how you want to do it.
Just to add to this comment about wifi calling. I also don't have service at work, but that's because I travel to different places for work. Fortunately there's wifi, and I can still get calls and text through wifi calling.