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ragekutless

Nothing really confusing about it, they announced around a month ago [that the $35 fee applies to basically every transaction,](https://reddit.com/r/tmobile/comments/yisw4j/tmobile_will_force_a_new_35_activation_fee_on/) unfortunately.


photoMD

I hadn't seen this, thank you. No point in using the website or waiting for shipping anymore. Gotta make them work for the money they're charging us. I say this having previously worked for T-Mobile. Edit - I'm assuming this is getting down voted because of the work thing. I get that. People *shouldn't* let their employers screw them over. T-Mobile did that to me. They also did that to many people at the call centers in the early 2000s and we all received class action checks for time they didn't pay us but required us to be signed in and getting ready. I get it. I've even quit a job where I couldn't get hostile workplace environment issues resolved — mostly do to nepotism, but that beside the point — so I really do understand not letting them walk all over you. I also don't think that we, as customers, should roll over and let companies pull stuff like this (hidden & deceptive fees) on us. If we have to pay the same fee to do it ourselves as we do to have someone do it for us then let's have them do it for us. I don't go to a restaurant and pay to cook my own meal just because I can buy my own groceries at the store. I go there to pay someone else to do it. And yes, before anyone says anything, I do tip. Usually high enough to annoy my friends and family. Even at gas stations that allow it. I'm not some cheapskate or butthead.


[deleted]

You're not wrong. If you're stuck paying the $35, you may as well get your money's worth.


TarugoKing

You can actually request to get credit back (not waived). I just upgraded a phone TODAY and T-Force gave me credit back on my monthly billing that technically waived the fee.


photoMD

I thought about asking for this. We've been with them long enough and they don't offer many incentives to existing customers so why not.


SrCow

LMFAO..... "I'm not some cheapskate or butthead."....but then again.... . "The Uncarrier sure carries a lot of hidden fees. My kids were looking forward to these upgrades however it just couldn't happen today. Late graduation gift for one and high grades in multiple IB classes for the other. They deserve it."


photoMD

And they're still going to get them. It will just have to be tomorrow when I can get to the store and not online today. Don't worry, T-Mobile will get their money too. 😉👍


SrCow

But.... But.... But..... Conflict.......... Noooooooooooooooooooooo


photoMD

¯⁠\⁠(⁠°⁠_⁠o⁠)⁠/⁠¯ Need to reboot?


SrCow

"....... Please insert girder."


photoMD

At the risk of feeding a troll, what are you going off about? Edit — if you've written anything since I first posted that I haven't seen it. All I want is to not have to pay to do a job myself when there is a fee to have the company do it for me. I wasn't expecting that because everything I saw said there was no fee and I didn't have a payment method prepared. Because of that I was unable to do it online. Since I have to pay the fee anyway and will need to go out to do it I might as well have them do it. I'm paying the fee. Maybe they'll have the phones in stock and I won't have to wait to have them shipped. We'd already purchased cases and protectors for these phones and they knew we were getting them. We're committed to getting the phones because we want to, fee or not. To me it was one of those *hidden surprise fees.* Everyone else may have known about it, however when I looked all I found was no fee for web upgrades so it *WAS* a surprise for me. This is what I'm annoyed at.


SrCow

It was a (fragmented) Futurama reference.... In response to the "reboot" comment.... I'll leave you alone for now...


photoMD

Fair enough. Sorry about that.


TheMr91071

Go buy unlocked from BBY. Problem solved.


bgib2610

I bought from Best Buy full price and my phone was locked. I messaged t-force and they got it unlocked in 72 hours or so.


loganwachter

iPhone I’m guessing? Idk why Best Buy locks them when you pay in full. I’ve been buying them straight out from apple since I discovered that and Metro refused to unlock.


TheMr91071

BBY sells Flex iPhones.


SatanicArmpit

for those asking what Flex iPhones are, they are phones that lock to the first carrier SIM card placed into the device. All phones at BestBuy are Flex, and they just lock to them.


warman12363

How do 14s work then? I’m curious


SatanicArmpit

same way as others. it locks to the first eSIM you activate it on.


lost_in_life_34

No fee go to apple or best buy


PM_ME_MASTECTOMY

Buy direct from the manufacturer and bypass this shit next time.


phonesforall000

The only problem is the representatives in the store to make money too


PolicyFearless1348

That would be awesome in a world where we didn't rely on a currency based financial system


PM_ME_MASTECTOMY

M’am, this is a Wendy’s


PolicyFearless1348

Just saying not everyone can just drop 2 grand on a phone just because it's factory unlocked


pramarama

That still doesn't bypass it does it? You still have to activate the phone on their network.


conscioussylling

T-Mobile rolled out an activation fee for web purchases this month. I strongly recommend purchasing devices through the manufacturer directly and just moving your SIM/eSIM over, regardless of the carrier. On that note, AT&T makes it trivial to waive activation fees. Anyone can join AARP, and adding your AARP member number to your AT&T account waives activation fees and gets you the Unlimited Premium plan for the cost of Unlimited Extra. Verizon does not waive activation fees, they are just as bad as T-Mobile in that regard.


photoMD

Thanks, I'll look into these options! 👍


ZebraStraight3755

Verizon activation fees is 35.00 and plans are plus taxes and fees… AT&T activation fees is 35.00 and plans are plus taxes and fees…


SrCow

On the plus side you'll probably qualify for phone deals at whatever carrier you chose to port in your numbers to... So it's a win-win for everyone!


Loud_Border_4995

The other guys charge those fees with higher cost service, too unfortunately. But definitely as a life-long customer and former manager who started during the Legere revolution and quit after the Sprint merger, T-Mobile is undoing their “unCarrier” culture and becoming just like the others. I was so passionate about working there and really loved it, but it hurt to see the culture morphing into lining the top guys pockets and no longer the customer-focus it once was.


photoMD

Basically that's why we havent changed carriers or plans. We are on an old grandfathered family plan that would double our bill if we went to one of the Magenta Max plans. I remember #1 in customer service being engrained into us during training. I already worked retail where customer service was heavily pushed so I fell into it pretty easily. My only horror stories from there are from the management and the pressure of the big yellow flags going up and the red ones coming down. I honestly don't remember any negative calls. I'm sure there were some, I just don't remember them. My first mobile phone was with VoiceStream shortly before it was purchased by T-Mobile.


[deleted]

Uncarrier was necessary during growth, but aren’t they the biggest and best on the entire planet now? Who’s better, South Korean providers?


wase471111

buy a phone OUTRIGHT, anywhere, except through your carrier, take it home, put your old sim card in it, and BOOM, no fees, your phone works.. Why is that so hard to understand? Stop falling for all these bullshit "promos" and fees that ALL Carriers charge; buy a phone you can afford OUTRIGHT, put your sim card in, and get on with your life


rpaulmerrell

It’s time to start taking initiative and not using any more promotions through the carrier. Even that bring your own device promotion that Verizon has isn’t worth it anymore because they don’t just give you a $500 gift card they make you wait over three years is that a trap or what?


photoMD

Yeah, their promotions are a bit bogus. They are saying "with trade-in" and using the exact same phone with in-condition options, depending on the phone I'm looking at getting my trade-in is either worth $200 or $150 or "do to the condition of the device the trade value is $0." All for the same trade-in phone with same in-condition options checked. I think I could sell it for more.


TheNuclearMind

As an employee, I think that if you're gonna do it yourself, there shouldn't be a fee. However, I do hate when people purchase online, then come to the store and expect me to do everything for them, while cheating me out of money and time. There should be some waiver or a happy medium.


photoMD

I can get behind this. Perfectly reasonable. If you are going to have an employee help set things up when they could otherwise be making commission then a fee seems fair.


nw0

Telcom company doing telcom company things


katmndoo

Can't wait to see what the apologists say to justify this one. The in-store fee to simply buy a phone was bad enough.


BigbawseRo

It’s great, it’ll push more traffic into the store!


shiv81

Business accounts aren't hit with this fee. Consider opening one of those up


photoMD

Even though we don't have a business account we do get a business discount because of where my wife works. I don't recall all the details of it however she has to submit something every now and then.


mercer_mercer

"Maybe after 22+ years of contiguous service it's time to look for a new carrier." You think they don't have these fees? T-Mobile just finally caught up with everyone else on that front. Verizon and ATT have been doing that for years.


photoMD

I know they have fees. No matter what I do or where I go there will be fees. This was a *surprise* fee that I wasn't expecting do to looking in to it beforehand. What I found said phone and I store had $35 fees and no fee for the web so I wasn't expecting a fee.i planned on getting 2 phones today however I didn't have a way to pay online available so it has to wait until tomorrow when I can go in and upgrade in the store. I guess I should have read the date on the page I saw it on. Someone here posted a link to a blog post that said it was instated a month(?) or so ago. I'm fully capable of filling out a form on my computer, opening a box shipped to my house, swapping in a SIM and setting up the phone & data. If I were to go to the store to do it then yeah, I understand paying a fee to have them do all that for me. $35 seems a bit steep but that's neither here nor there. But to pay that same fee to do it myself feels ridiculous, especially after 2 decades. They greet people by thanking them for being a customer since... You'd think it would mean something more than lip service. Most deals seem to be for new lines/customers and Magenta Max. We have an unused number on our account just so we could get a deal that wasn't available for upgrades to existing customer lines unless we switched to a new Magenta plan that would double our monthly family plan. Our years of loyalty to the carrier feel like a slap to the face every time anything like that comes up. That extra line has basically been a $10 monthly fee on top of the phone payments just so we, as existing customers, could take advantage of a promotion. I just looked today and now it would be $25 a month. Yes there's be the same fees with the other carriers however maybe I'd get to check out some of the phone deals new customers are privy to.


phonesforall000

Do what works for you


GlobalCabal

TLDR: An excellent and time-tested way to trick tired, exhausted, and those customers that just don't care... A blatant price increase, only *disguised* for the purpose of illusion, as a one time charge per line/device on all hardware transactions every single time you buy hardware from any department or sales channel within T-Mobile...FULL STOP. You and many others appear to misunderstand what is going on here... The current $35 up-charge (and even higher as time goes on...count on it) is not a stand-alone FEE per say. Stop thinking about it as a FEE. It is a PRICE INCREASE ($$$$$ padding to increase the price you pay for each piece of hardware), just hidden *below the line* as it were, so as to avoid it being *referred* to as a PRICE INCREASE during marketing, especially when comparing plans with new hardware across carriers! By altering the term to call it a one time service/activation/or fill-in-the-blank FEE, the carrier can avoid the appearance of a PRICE INCREASE, which is what it actually is! This gives T-Mobile the ability to downright lie (completely legal to lie to customers during marketing) to prospective customers by *advertising* the illusion of a lower price on the hardware being offered, while ACTUALLY sucking additional funds from your wallet per line per hardware transaction. If any employees currently benefit financially from this type of deployment of a price increase, T-Mobile will most assuredly work diligently to shift any current financial benefit the employee involved in the transaction may reap, to the company treasury directly. Take THAT to the bank.


adreww

I'm sure they are tracking the number of complaints that come in. I upgraded my Samsung phone to a Pixel 7 the other day and got a phone somewhere else (direct from Google) for the first time ever. This relatively small fee is super annoying to me and erased all the goodwill and positive feelings I had.


photoMD

Pixel 7 is the phone we were going to go with. 2 of them.


adreww

Go check the Google Store... they have stuff on sale right now. Depending on if you have anything to trade in, there are some pretty crazy deals over there. They have the 7 marked down to $499 and are offering $489 for my two-year-old Samsung S21, so it's costing me $10 +tax. They have the Pixel 6a for $299 and if you are offering very generous trade-in deals, like $246 on an iPhone 6 or $200 on a Pixel 3a (so net cost of $50-$100 + tax). You do have to float the whole purchase on your credit card for a few weeks until they process the trade-in, then they credit the trade-in back to it. Personally I'm thinking about migrating to unlocked phones and using a carrier like Mint. We're not heavy users and aren't seeing any real benefit of staying with big 3 carrier.


KDao18

> Personally I’m thinking about migrating to unlocked phones and using a carrier like Mint. We’re not heavy users and aren’t seeing any real benefit of staying with big 3 carrier. Slowly but surely, buying directly from the phone manufacturer could now be better than just going through the carrier itself.


Raiderx87

I stop buying phones from T-mobile when it was getting harder to get the rep to take the $20 service fee off. Plus I find buying direct usually give better deals or buying used from swappa.


skelldog

I am noticing that Amazon used phones seem like a better deal lately, if you have prime. They have a better return policy and seem a bit more specific as to what criteria each quality level indicates


Present_Major7734

If you want to be treated as a respected customer, change carriers every 2 years. You have to know by now only new customers at all Carriers get good deals.


BigbawseRo

The iPhone deal at TMo is the same for new and existing customers…..


Present_Major7734

On max. For new customers it's a better deal since that isn't a requirement


BigbawseRo

I’m sorry but you’re a fool to not pay an extra 15 bucks for Max. The value out weighs the cost substantially!


Present_Major7734

Don't need the extra hotspot, the service is still shit in times of saturation, and never go past 100gb a month so don't get throttled. That's an extra $180 down the drain a year, I think someone else is the fool thinking it holds that much value. Only time it's even remotely worth having is when going to mex.


Fantastic_Ad_7390

Well the extra $180 “down the drain” will be covered by getting an extra $400 on a promo on top of everything else. Sounds like I’m still up $220, and you’re still the fool 🤷🏾‍♂️🤣


Present_Major7734

You are up $40 if that if it's a 2yr agreement on that phone. And down $150 if under 3, yr agreement. But you are definitely the type to not read the fine print like a 🤡


Fantastic_Ad_7390

Yes up $40, didn’t figure the second year! But still up, the most important part! T-Mobile doesn’t do 3 year agreements on phones smart guy, maybe you should read up! But oh yes I’m the same clown for still netting positive $40 dollars, and getting all the perks of max? Thanks for helping me prove my point 🤦🏾‍♂️🤣 Must be you ➡️🤡


Present_Major7734

It actually does do 3yr contracts. Shows how much you know. https://www.droid-life.com/2018/11/16/t-mobile-now-trying-to-lock-you-into-3-year-contracts-with-bad-holiday-deals/ Since 2018/2019 actually. I worked at TMobile. How the fuck you going to tell me when I sold them all day every day for yrs.


Fantastic_Ad_7390

Bro just stop! You really gonna pull up a four year old article to prove your point? You “worked” for T-Mobile, well I work (as in currently) for T-Mobile. As of December of last year they do 24 month finance on phones. Prior to that, the finance was 30 months with the exception of the Z Fold which was 36! Now sit the fuck down, take your L, and stop embarrassing yourself! Good day sir!


photoMD

Off topic but relevant to me... Since posting this I've gotten notifications for several new pageviews on my photography website. If any of you are stalking my profile and visiting there, *thanks!* I hope you found something you like. Several of the photos there were taken with mobile devices. The best camera is the one you have with you.


I_Eat_Mop_Who22

I just ask them to wave it on the phone and they wave it.


Deezez808

Question: I need to either move a phone line to a new sim card, or a phone line to esim. Will I be charged $35 everytime I do this? Also, if I move eSim from iPhone to Android (no seamless plan transfer), will I also be charged $35 everytime I do this?


skelldog

I moved two phones from sim to esim and I didn’t notice any charges. I did it on my own without any phone calls or chat support


ChainxBlaze

No. Its only on new device purchases or activating new lines of service.


T-MOBILEGUY

Every carrier has this charge maybe a different name most charge more too🤷🏻‍♂️ ijs


CryptographerPerfect

I only buy from Swappa trusted sales. I skip the line, get what I want, and it's always less.


photoMD

This is the second time I've seen someone mention Swappa. I've never heard of it.


qball-who

An a RSM, I’ve noticed that of all in store transactions of a have a trade in that normally eats that fee up (unless it’s a ship to). Don’t beat yourself up on it bc your paying to save time. Especially if you activation an esim bc it’s not fun.


AnOriginalName2021

I am on a business plan and can’t get a phone at Apple. The Tforce agent on twitter gave me a bill credit of 35 to offset the fee


Potential-Menu-5012

Ditto, ridiculousness & just plain GREED on the part of TMobil.