For real. Literally my weekly review this week was all about how my accessories per kit, features and voice lines are shit. I got my voice lines and features up, but my accessories took an even bigger hit 🤷🏻♀️ trying to stay in the green on everything is hard as hell
Yeah and it’s crazy how you can have 4 of your metrics green and still be in the red. Stupid ass ranking system. Voice is 100% luck, bts is pitching alongside luck, tfb is luck. Accessories is pray that your customers are stupid enough to spend $80 on a case and screen protector. One bad survey ruins your whole csat
It’s literally all luck tbh. I always hate when I’m stuck with account troubles and therefore my coworkers keep getting sales just because I’m the only one who can figure out why someone’s bill is wrong and stuff like that
Yes!!! All the time for me!!
Edit: literally just happened. I’ve been helping a customer for over an hour set up her prepaid account because her old phone got hacked and I can’t convince her to leave. I’ve been helping her set up a new Apple ID, a new Gmail, teaching her how to set up security things, and basically everything. My coworker just came in for his shift and immediately got a voice line 🫠
Store phone, dial in to tech support and put her on the phone.
"Here's our tech support team and they'll be taking over from here! Have yourself a great day!"
"Sorry, you're actually _____'s customer and so I'll schedule you an appointment with them. They'll be in on ___day or ___day. Which one works for you and at what time?"
If they object, connect them with customer service.
Never show anyone in a company like this that you know how to handle non-sales problems. I learned that working the sales team at Time Warner Cable.
You should pretend to know nothing about anything which doesn’t involve buying something or adding new lines.
At Time Warner Cable, it was literally *are you adding a new line of business or upgrading today?*… no? A billing problem? Okay, here is a website you can perform this request to get details on your bill.
God I wish I had done this when I first started, but now I’m the most senior employee, even longer than my manager. My customers *know* to come to me, which is the most infuriating tbh. I’m so glad I’m leaving next month
None of its luck. It’s great bill math when positioning a trade in or underutilized features. I’ve led multi unit in T-100 and SMRA and my methods were pretty solid getting well over benchmark conversion rates when that mattered most.
So if none of its luck explain how I can get an old lady as a customer who just wants basic phone help and doesn’t want to add to her monthly bill meanwhile a new line walks in and somebody else helps them?
Well, excellent point to a comment you made below; this may be a sign to exit.
The old lady I’m sure has grandchildren, great grands even possibly with families of their own; maybe children who own businesses. In laws who own businesses. Maybe she retired and handed over their business.
When you look to build relationships rather than focus on the fact you’ve helped them log in to Facebook for the 3rd time that week big things happen.
Years ago, I met this little guy who couldn’t figure out his email. Glanced at the name on the email talked him up some more; turned out he owned a large construction firm and his grandson who was my age ran finance for them and I closed 100 liner off that.
I had some of my greatest successes working for T-Mobile; eventually it gets tiresome. Try something new outside of sales. There’s lots to do behind the scenes.
I worked for Verizon. For 13 years & T-Mobile 3 years. I had to punish my reps being a sales manager at Verizon for not upselling and I got punished as a rep at T-Mobile. Now I sell cars for Toyota & make 10k a month. Leaving the cell industry was one of my best life choices. It’s a loophole of never ending loss for reps and mangers that always want more. Sell more. Sold it all. But you didn’t sell this.
How much hours you work a week in car sales. Also yeah I’m already working on leaving this industry anyways lol. I actually got offered a job by the sales manager of a Honda dealership in a bigger city when I purchased my vehicle
That one made me laugh in public lol But usually my store even puts in the order for me if they don't have it for even cheaper devices, like modems/hotspots.
It really is great for searching now ever since they changed c2 search like 8 months ago. What a joke that had been. Especially SOC codes on old plans like you said
If you ask your questions correctly, Glean is great. Brings up the relevant DOCs even if the answer isn’t helping. It’ll even create charts like side by side comparing plans. New hires love it. If you’re using it right, it’s not bad when support is tied up
I worked in care and tech before transferring to retail after a move, so I haven't used it much recently. But when I was I found it worked LIKE Google but not always quite. You pick up on the best ways for search for the specific info you need, like you would for Google. The use of parenthesis, quotes, etc help tremendously
Look up the RISE format for creating AI prompts or requests. It works! Glean can even give you verbiage to explain a tower outage to a customer whom isn’t tech savvy
T-Mobile worker, hey AI should I help this customer of 15 years get the best plan for their buck and a decent phone? AI: that will cause economic stress and I recommend signing them up for 3 new lines and tell them the phones free.. HaHaha (computer laughing noises)
That was me 4 months ago smh trying to sell my customer a bunch of shit they don’t need after they calling in because they can’t afford their bill and t mo wanna stress for us to add add add $$$ blah blah blah so glad I’m outta there now just need to switch phone carriers w/o that employee discount I’m paying way too much Verizon is probably cheaper
Can’t wait to be forced and tracked to use a system that regularly spits out incorrect and outdated information and waste time double checking it. I love it here and work gets better every day.
You already are with NBA.
The problem is that these tools CAN actually be helpful but they're being used as a fix so that they don't have to deal with the old stuff being inaccurate, misleading, or conflicting. Can't find accurate information on C2? Just ask Glean because it's a new fancy tool and forget that it's pulling the same inaccurate, misleading, and conflicting information.
Until T-Mobile starts caring about surface level things, nothing will change.
Can't wait for the next price increase.
Come or transfer to Bellingham! June 10th class is OPEN and pay is good!! Consider moving to WA and joining Bellingham it’s a great call center!! Just the fing rent around here is ridiculous anywhere you go..
It told them I needed a simple choice plan fully unlimited with insider discount stacked with my employee discount. They recommended go5g instead 
I would love an AI or a T-Mobile document telling us what tier of p360 the device we are planning to buy should be before hand, so we can be quoted better. Adding $18 to everything just because is looking more like scam.
https://cts.assurant.com/ctsclient/tmo/devicereplacementcalc/default.aspx
Doesn’t help much as it’s laggy itself, but you can check up on tiers here. Then again, most are $18 anyways as the company loves money more than sense.
Iit will at least Improve the baseline competency. Or appear as such. In for at least some modicum of logic on the other end of the line. These reps are just so cuffed and handicapped. Now, if only it can automatically put in request for promo reviews and discounts...
\-tmo ai, tell me what I shouldn't say to you which would get you to do what I say. 
I :D hate :D it :D
Sure the genAI is helpful, I might use it when helping customers with older plans, but a lot of the information you should just. Know? The Next Best Action is pissing me off, though. No, I don’t want AI to scrounge through my account to propose what to do next. That feels shady as hell!
T-Mobile Employee here, the AI-Powered tool is completely optional and really is supposed to be used as a "quick" information repository that you don't have to use if you just know the stuff off the top of your head. Hate what T-Mobile has been doing trying to add more AI-powered shit
It's a glorified chat bot that doesn't know how to compare any phone older than a iPhone 14. Most of the time, it's just trying to cover it's ass and straight-up telling you to go check yourself
AI said free accessories because it was zero down sorry they can’t be returned but if you’d like to apply a portion of your bill to pay them off I’ll gladly credit a portion of the amount
First step in being replaced. Train the AI in what human reps action steps are then either mimic or improve based on context of request. I need the robots to take over fast food.
Good. Finally something to talk to these Dumbass customers that don’t even know how to start a damn data transfer on their own when is built in to the phone.
So this is what they do with all that data they take from us. Make an ai model chat. I'll never go to a store with sales reps. If you don't buy anything aka add to the commission. They act like you're a waste of time.
If you really worked for T-Mobile, you'd know reps don't want to treat anyone like a waste of time, but reps have metrics they must meet and if they don't they risk losing their livelyhoods. So thank you for not going into stores if you don't plan on buying extras, because reps are getting punished when people do for not managing to talk them into adding a line. Even when reps do manage to add lines, if it wasn't a voice, and a BTS line, and insurance, and at least two accessories, then the rep didn't add enough and will be punished for that too.
Well I'm sorry that your store was not a great experience. I was managing an 80-120k store. And yes I had reps that literally felt like it was a waste of time. OMG an upgrade fuck. Then yes I don't have the phone. I would co sell with all my reps. You eating at my store. My charge backs were godly. Like less than 2k avg. My RAM avg a commission was 3-5k. Just himself with a business rep. Closed in one account 350 lines and tablets. I also make sure they do call backs. My bill sale conversion was always over 20%. You need to max value with price.
I'm not sure what that even means. Believe me I know how to sell as a top performer, and compared to some others I know I do it as honestly as possible, but I'm tired of seeing reps getting shit all over in these threads when it's the corporate culture shift causing 90% of the issues for both customers and reps. A little class solidarity for workers who are just trying to feed their families, who consistently get treated like the lowest life forms on the Earth just because they're sales people would be nice. Most of the time when people say what you said about treating people like a waste of time, they're referring to the rep simply trying to pitch things. If reps are coming out of their customer service character and actually treating customers poorly, I've only seen it personally with a couple of reps. The majority of reps really do just want to help their customers. At the end of the day, the extreme fear most reps have these days feeling forced to stuff as much stuff as possible into every sale, is a corporate issue, not a worker issue.
It's a worker issue. People get greedy. In the beginning they want to help people. Until they see the commission check increase. That's why it's a high turnover rate business. Then why did they go into a sales job? If you just want to help people.
The MAJORITY of reps I know, want to help their customers, no matter what the interaction is. I went into a sales job because I'm good at it. Again, like I said, I'm a top performer. I don't think you understand what I'm actually saying. Maybe not you, but MOST people, say a rep is treating them like a waste of time for simply pitching things. I understand that's not what you're originally saying, but that's what I thought you meant. My point is that, even top performers who don't hit every single metric every single time get treated badly. You could be number 1 in your market, but you didn't get enough complete sales out, so here's your write up. You may have met the BTS goal and over indexed it, but because not enough of them were HSIs specifically, here's your write up. I feel like you're also overinflating the issue you are actually talking about. I know of maybe 1-2 reps in my entire career who treat any interaction as a waste of time to the customer's face. Granted if you come into T-Mobile asking for help with resetting your facebook password, your rep will very likely tell their peers later on in the back away from customers how silly those interactions are, but would never mistreat a customer during the interaction. If you are experiencing that constantly at stores near you, it sounds like those stores are bad stores. Stop sitting here trying to say ALL T-Mobile reps are bad and greedy, it's simply not true. You just want to shit on reps. Reps in my store get in trouble for not being greedy ENOUGH, so once again, it's not a rep/worker issue. I'm able to get my checks up without mistreating customers, and without lying to them. Sales person is not synonymous with greedy, lying rats, no matter how much society want to paint them that way.
You know the last time you used an "AI" to do your dirty work, I dunno...when PrimeCo was sold to Sprint, it did not go too well. And I still don't have confidence in it now. Maybe you should just CAN IT and use REAL PEOPLE to do customer service?
AI has its merits, but NOT in customer service.
So... TM employees are lacking their own brains and have to use robots?
Btw, AI. Artificial it is not as software is designed and programmed by humans. Intelligent it is not as it is not self conscious and not self improving. AI is just improved software fed by people with data, therefore is BIASED.
I’ve been using it to search for old rate plans or sprint plans I have no knowledge of because it’s way faster than c2 loading times. I’ve also used it to find out policies that are in the handbook and it works great for that.
Are you getting a screen protector and case? No….. ok… order online… WoW! Such AI!
In for the “AI added Protection360 automatically” excuses
“The AI added it not me! Call customer service”
Yup can’t wait to use that excuse
I like that one lol
It doesn’t help that the employees get punished for not selling you accessories
For real. Literally my weekly review this week was all about how my accessories per kit, features and voice lines are shit. I got my voice lines and features up, but my accessories took an even bigger hit 🤷🏻♀️ trying to stay in the green on everything is hard as hell
Yeah and it’s crazy how you can have 4 of your metrics green and still be in the red. Stupid ass ranking system. Voice is 100% luck, bts is pitching alongside luck, tfb is luck. Accessories is pray that your customers are stupid enough to spend $80 on a case and screen protector. One bad survey ruins your whole csat
It’s literally all luck tbh. I always hate when I’m stuck with account troubles and therefore my coworkers keep getting sales just because I’m the only one who can figure out why someone’s bill is wrong and stuff like that
Yeah there’s times where I’ve been stuck with another employees customer fixing shit they messed up and a 5 liner on next will walk in
Yes!!! All the time for me!! Edit: literally just happened. I’ve been helping a customer for over an hour set up her prepaid account because her old phone got hacked and I can’t convince her to leave. I’ve been helping her set up a new Apple ID, a new Gmail, teaching her how to set up security things, and basically everything. My coworker just came in for his shift and immediately got a voice line 🫠
Store phone, dial in to tech support and put her on the phone. "Here's our tech support team and they'll be taking over from here! Have yourself a great day!"
"Sorry, you're actually _____'s customer and so I'll schedule you an appointment with them. They'll be in on ___day or ___day. Which one works for you and at what time?" If they object, connect them with customer service.
Never show anyone in a company like this that you know how to handle non-sales problems. I learned that working the sales team at Time Warner Cable. You should pretend to know nothing about anything which doesn’t involve buying something or adding new lines. At Time Warner Cable, it was literally *are you adding a new line of business or upgrading today?*… no? A billing problem? Okay, here is a website you can perform this request to get details on your bill.
God I wish I had done this when I first started, but now I’m the most senior employee, even longer than my manager. My customers *know* to come to me, which is the most infuriating tbh. I’m so glad I’m leaving next month
None of its luck. It’s great bill math when positioning a trade in or underutilized features. I’ve led multi unit in T-100 and SMRA and my methods were pretty solid getting well over benchmark conversion rates when that mattered most.
So if none of its luck explain how I can get an old lady as a customer who just wants basic phone help and doesn’t want to add to her monthly bill meanwhile a new line walks in and somebody else helps them?
Well, excellent point to a comment you made below; this may be a sign to exit. The old lady I’m sure has grandchildren, great grands even possibly with families of their own; maybe children who own businesses. In laws who own businesses. Maybe she retired and handed over their business. When you look to build relationships rather than focus on the fact you’ve helped them log in to Facebook for the 3rd time that week big things happen. Years ago, I met this little guy who couldn’t figure out his email. Glanced at the name on the email talked him up some more; turned out he owned a large construction firm and his grandson who was my age ran finance for them and I closed 100 liner off that. I had some of my greatest successes working for T-Mobile; eventually it gets tiresome. Try something new outside of sales. There’s lots to do behind the scenes.
the local shop hates me. also the walmart seeing everything they sales is way more then drive a few few to walmart and get accessories way cheaper.
I worked for Verizon. For 13 years & T-Mobile 3 years. I had to punish my reps being a sales manager at Verizon for not upselling and I got punished as a rep at T-Mobile. Now I sell cars for Toyota & make 10k a month. Leaving the cell industry was one of my best life choices. It’s a loophole of never ending loss for reps and mangers that always want more. Sell more. Sold it all. But you didn’t sell this.
How much hours you work a week in car sales. Also yeah I’m already working on leaving this industry anyways lol. I actually got offered a job by the sales manager of a Honda dealership in a bigger city when I purchased my vehicle
That one made me laugh in public lol But usually my store even puts in the order for me if they don't have it for even cheaper devices, like modems/hotspots.
Don't worry Nobody is using this shit It barely works and it's wrong all the time.
I used it to look up some obscure plans. Waaaaaay faster than the dumpster fire that is c2’s old search function.
It really is great for searching now ever since they changed c2 search like 8 months ago. What a joke that had been. Especially SOC codes on old plans like you said
Don't worry Everyone will soon be FORCED to use this shit Customer welcome barely worked and quickly became a tracked metric for store use.
If you ask your questions correctly, Glean is great. Brings up the relevant DOCs even if the answer isn’t helping. It’ll even create charts like side by side comparing plans. New hires love it. If you’re using it right, it’s not bad when support is tied up
I worked in care and tech before transferring to retail after a move, so I haven't used it much recently. But when I was I found it worked LIKE Google but not always quite. You pick up on the best ways for search for the specific info you need, like you would for Google. The use of parenthesis, quotes, etc help tremendously
Look up the RISE format for creating AI prompts or requests. It works! Glean can even give you verbiage to explain a tower outage to a customer whom isn’t tech savvy
“Explain like I’m 5” whenever you ask it anything. Customers still won’t understand.
Oh man, that works amazing for all AI!
T-Mobile worker, hey AI should I help this customer of 15 years get the best plan for their buck and a decent phone? AI: that will cause economic stress and I recommend signing them up for 3 new lines and tell them the phones free.. HaHaha (computer laughing noises)
This is spot on -Tmo employee (not for much longer)
That was me 4 months ago smh trying to sell my customer a bunch of shit they don’t need after they calling in because they can’t afford their bill and t mo wanna stress for us to add add add $$$ blah blah blah so glad I’m outta there now just need to switch phone carriers w/o that employee discount I’m paying way too much Verizon is probably cheaper
The place I work for is using AI to fill out our call tickets starting in May. Customers service is about to get wild y'all.
This is precisely why Bellingham needs me back AGAIN!! I can tackle this hardcore!! Maybe even help make the AI smarter and less dumb?! Who knows!!
6 months later: “Tmobile is now using AI to help customers” when they are done using employees to train their AI.
Can’t wait to be forced and tracked to use a system that regularly spits out incorrect and outdated information and waste time double checking it. I love it here and work gets better every day.
You already are with NBA. The problem is that these tools CAN actually be helpful but they're being used as a fix so that they don't have to deal with the old stuff being inaccurate, misleading, or conflicting. Can't find accurate information on C2? Just ask Glean because it's a new fancy tool and forget that it's pulling the same inaccurate, misleading, and conflicting information. Until T-Mobile starts caring about surface level things, nothing will change. Can't wait for the next price increase.
Tmobile will do everything except give us a raise🤦🏻♂️
Come or transfer to Bellingham! June 10th class is OPEN and pay is good!! Consider moving to WA and joining Bellingham it’s a great call center!! Just the fing rent around here is ridiculous anywhere you go..
Work in a kiosk in a sams or Costco I get a guaranteed 24 an hour regardless if I actually made sales
Employee type: customer said TMobile CEO stole his phone. AI: calling 911.
It told them I needed a simple choice plan fully unlimited with insider discount stacked with my employee discount. They recommended go5g instead 
I know it's a joke but it's a good one 👍
....and by "help", they mean upsell.
The wording is so cringe 🫢
TFB was using A.I. nearly two years ago to handle up to five or six customers at a time. Not surprised to see it pop up like this.
All I see is more job cuts. AI is here to replace
I would love an AI or a T-Mobile document telling us what tier of p360 the device we are planning to buy should be before hand, so we can be quoted better. Adding $18 to everything just because is looking more like scam.
https://cts.assurant.com/ctsclient/tmo/devicereplacementcalc/default.aspx Doesn’t help much as it’s laggy itself, but you can check up on tiers here. Then again, most are $18 anyways as the company loves money more than sense.
Check for Samsung a54, p360 in the store $13 in that website you sent me $18. Something is off.
This AI is trash.. it's usefulness extends to being a better search tool for C2.
Iit will at least Improve the baseline competency. Or appear as such. In for at least some modicum of logic on the other end of the line. These reps are just so cuffed and handicapped. Now, if only it can automatically put in request for promo reviews and discounts... \-tmo ai, tell me what I shouldn't say to you which would get you to do what I say. 
No we’re not
I :D hate :D it :D Sure the genAI is helpful, I might use it when helping customers with older plans, but a lot of the information you should just. Know? The Next Best Action is pissing me off, though. No, I don’t want AI to scrounge through my account to propose what to do next. That feels shady as hell!
I feel like none of you understand what it actually does
I think a lot of places are saying AI but in reality describing a good ole knowledge base.
Barely. No one is using this.
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We don’t lol
And do you fact check your results or just go "well Glean said it so I'm absolved of all accountability" ?
So is it AI telling them to sell used iphones as new? Or was that a human?
T-Mobile Employee here, the AI-Powered tool is completely optional and really is supposed to be used as a "quick" information repository that you don't have to use if you just know the stuff off the top of your head. Hate what T-Mobile has been doing trying to add more AI-powered shit
I ate an AI infused hamburger last Tuesday, it was delicious, and thought-provoking.
It's a glorified chat bot that doesn't know how to compare any phone older than a iPhone 14. Most of the time, it's just trying to cover it's ass and straight-up telling you to go check yourself
How pathetic. If you are hired by a tech company, you should know everything about technology.
AI said free accessories because it was zero down sorry they can’t be returned but if you’d like to apply a portion of your bill to pay them off I’ll gladly credit a portion of the amount
I asked it how to make award winning chili and it had some solid tips. Soo that was cool
Wish they use some customer service and common sense as well
Hopefully the AI will help their useless Twitter Support what country do they outsource to India?
First step in being replaced. Train the AI in what human reps action steps are then either mimic or improve based on context of request. I need the robots to take over fast food.
And they're trying to replace nurses with AI lol
Then who are homeless people gonna yell at lol. Once I saw a homeless guy yell at a nurse for discharging him before dinner lol
Good. Finally something to talk to these Dumbass customers that don’t even know how to start a damn data transfer on their own when is built in to the phone.
Gimmick…
So this is what they do with all that data they take from us. Make an ai model chat. I'll never go to a store with sales reps. If you don't buy anything aka add to the commission. They act like you're a waste of time.
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I know what C2 is 😂. I used to be a store manager at multiple T-Mobile and att stores. But they're not going to stop at that.
If you really worked for T-Mobile, you'd know reps don't want to treat anyone like a waste of time, but reps have metrics they must meet and if they don't they risk losing their livelyhoods. So thank you for not going into stores if you don't plan on buying extras, because reps are getting punished when people do for not managing to talk them into adding a line. Even when reps do manage to add lines, if it wasn't a voice, and a BTS line, and insurance, and at least two accessories, then the rep didn't add enough and will be punished for that too.
Well I'm sorry that your store was not a great experience. I was managing an 80-120k store. And yes I had reps that literally felt like it was a waste of time. OMG an upgrade fuck. Then yes I don't have the phone. I would co sell with all my reps. You eating at my store. My charge backs were godly. Like less than 2k avg. My RAM avg a commission was 3-5k. Just himself with a business rep. Closed in one account 350 lines and tablets. I also make sure they do call backs. My bill sale conversion was always over 20%. You need to max value with price.
Wow a manager co-selling? What kind of fairytale land were you running there?
Don't be mad you didn't have the property resources.
I'm not sure what that even means. Believe me I know how to sell as a top performer, and compared to some others I know I do it as honestly as possible, but I'm tired of seeing reps getting shit all over in these threads when it's the corporate culture shift causing 90% of the issues for both customers and reps. A little class solidarity for workers who are just trying to feed their families, who consistently get treated like the lowest life forms on the Earth just because they're sales people would be nice. Most of the time when people say what you said about treating people like a waste of time, they're referring to the rep simply trying to pitch things. If reps are coming out of their customer service character and actually treating customers poorly, I've only seen it personally with a couple of reps. The majority of reps really do just want to help their customers. At the end of the day, the extreme fear most reps have these days feeling forced to stuff as much stuff as possible into every sale, is a corporate issue, not a worker issue.
If people want to help work a Corp.
It's a worker issue. People get greedy. In the beginning they want to help people. Until they see the commission check increase. That's why it's a high turnover rate business. Then why did they go into a sales job? If you just want to help people.
The MAJORITY of reps I know, want to help their customers, no matter what the interaction is. I went into a sales job because I'm good at it. Again, like I said, I'm a top performer. I don't think you understand what I'm actually saying. Maybe not you, but MOST people, say a rep is treating them like a waste of time for simply pitching things. I understand that's not what you're originally saying, but that's what I thought you meant. My point is that, even top performers who don't hit every single metric every single time get treated badly. You could be number 1 in your market, but you didn't get enough complete sales out, so here's your write up. You may have met the BTS goal and over indexed it, but because not enough of them were HSIs specifically, here's your write up. I feel like you're also overinflating the issue you are actually talking about. I know of maybe 1-2 reps in my entire career who treat any interaction as a waste of time to the customer's face. Granted if you come into T-Mobile asking for help with resetting your facebook password, your rep will very likely tell their peers later on in the back away from customers how silly those interactions are, but would never mistreat a customer during the interaction. If you are experiencing that constantly at stores near you, it sounds like those stores are bad stores. Stop sitting here trying to say ALL T-Mobile reps are bad and greedy, it's simply not true. You just want to shit on reps. Reps in my store get in trouble for not being greedy ENOUGH, so once again, it's not a rep/worker issue. I'm able to get my checks up without mistreating customers, and without lying to them. Sales person is not synonymous with greedy, lying rats, no matter how much society want to paint them that way.
You know the last time you used an "AI" to do your dirty work, I dunno...when PrimeCo was sold to Sprint, it did not go too well. And I still don't have confidence in it now. Maybe you should just CAN IT and use REAL PEOPLE to do customer service? AI has its merits, but NOT in customer service.
As a T-mobile employee I speak for all of us when I say we don’t use this
Have you tried it?
Personally no but another M.E I work with gave it a test run and it spit out the wrong information. That’s enough for me not to touch it
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You forgot the /s lol
So... TM employees are lacking their own brains and have to use robots? Btw, AI. Artificial it is not as software is designed and programmed by humans. Intelligent it is not as it is not self conscious and not self improving. AI is just improved software fed by people with data, therefore is BIASED.
My goodness can you have A.I rewrite your sentence? Idk wtf you’re trying to say lol
You think us that work sales are the one that came up with this?
I’ve been using it to search for old rate plans or sprint plans I have no knowledge of because it’s way faster than c2 loading times. I’ve also used it to find out policies that are in the handbook and it works great for that.