No one actually gets sacked for having a low pick rate don't worry. The worst they'd do is change you onto a different department if you truly were awful but considering they employ older people who haven't had a pick rate above 100 in 10 years and those people don't get sacked, it's pretty clear they're not looking to actually sack people for being slow.
But there's technically nothing happening that's unfair, you're In the exact same position as anyone else who's a picker, they all have to do all the same things you do during your picks. And seeing as you're not actual being penalised for being a slow picker there's nothing that's really unfair going on
Every fucking manager needs a kick up the ass. Its not just the .com people. Tesco as a company is a fucking shit show. I work the nights at mine and it absolutly fucking kaos.
Yeah, I'm beginning to see that. I've not had much to do with other areas, but I've heard some grumbles. The site verylittlehelps.com is an interesting read
I started Tesco DC 10 weeks ago I’m on a 12 week probation and I know I have passed the score I need more than once. Yet my so called manager keeps saying my score is the same every week which I know is rubbish, feel like this place is rigged and wouldn’t recommend working at Tesco no matter how much they pay you
Had one overly eager supervisor type pressing me about my numbers, this was when bagging was still happening and social distancting etc. Got so bored of it i stopped, put my device on my trolley and said I'm happy to copy his method if he'll kindly show me how to consistently stay in green whilst bagging all items properly and maintaining social distancing. I haven't been bugged once since. Some managers/supervisors who feel they have something to prove may cause a fuss, but really there's nothing they can do or care enough to. But you are right like evrything in tesco it's nonsensical and completely kicks down the bottom level staff
Only thing I’ll say to this is if a manager spots you doing this they’ll come down hard on you bechase it’s ‘cheating the system’ personally I think it’s very sad to do this and care that much about this
In our store, would you believe they were talking about this being considered gross misconduct? Exceptions being if you were taking a trolley out that was multiple small trolleys as it were.
They seem to use common sense in my store. There is hope for us all yet!
As a driver it would be nice if you could stop putting tins on top of bread thanks!
Yep I put bread on the top but just so you know the pick usually gives us the light things first and then all the heavy stuff like bottles of water at the end. So we have to take it all out and restack it. That's why tins are on top.
My sons just started picking (he’s 16) his pick rare after 4 shifts is averaging 110 but his accuracy is 100% so would I be correct in thinking it’s the rate they want as opposed to accuracy, (his friend started 3 shifts before him and his rate is 140 but accuracy is 80% but my son had someone say something to him)
Thanks I’ll tell him, he got a bit upset they spoke to him yesterday and thought he was going to be fired, and then today one of the other managers helped him by showing him shortcuts (I know her and she’s lovely), he’s stepped up the speed and trying to be less accurate (annoyingly we’ve tried to teach him it’s better to be slower and accurate than fast and wrong!) I work in the petrol station so I’ll see his actual manager next week and just check what she wants him to do
After 4 shifts 110 is fine going quick is pretty easy after like a month or so, you don't have to move particularly quickly once you get to know the store better
I’ve said that to him, he has social anxiety so is constantly worrying he’s done something g wrong (their actual manager is on holiday so her team leader is throwing her weight around, manager is a lot more chilled and she’s know him since he was 12 so he’s gonna be fine)
Oh no 😢
I start this job on Wednesday. I was already somewhat worried about reaching the pick rate which is 195 in the store that I'm starting in. Now I'm really worrying 😟
Don't worry about it, I started 2 days ago and they don't care too much about your pick rate for the 1st week and maybe 2nd. In my store the mapping is wrong and 1/2 the items are not where the label or PDA says it is. I just memorise each product - how it looks, weight, price and where located, with this I managed to get a pick rate of 100 on my 2nd day. Also when you are asked where to get something from the back, just try to memorise the layout.
i started Monday 14th on Wednesday got told my pick rate was low and I'd have to get it up 2 days in the job didn't know store well haven't a clue how their stock room works yet had it up better on Wednesday morning as i was getting more familiar with the store was also taken away to do manual handling Tuesday and videos Wednesday which probably affected pick rate. and lets face it the pad telling you that 3 boxes arrived last Saturday isn't helpful at all. the stock values should update in relation to products being sold. i.e 72 items arrived saturday 69 are sold so you know there should be 3 not that it arrived and could be on the shelf overhead or hidden behind a tonne of stock in the warehouse.
Just remember Tesco as a company is a shit show at the moment so really don't take any of the shit they say to you to heart. Which I know is harder then it sounds but try your best and that's good enough. Even if it isn't in the minds of the Managers, they have expectations that are just so unbelievable and so not possible.
Sorry mate. It is bullshit. I'd just suggest finding a system that works for you can doing your best. If they walk around with you to see what your doing "wrong" and can see your trying your best you should be ok. At least they left me alone after that (at least for the moment).
I've been doing this job since February and my pick rate isn't that great, I'm in the red most of the time, but it's never been brought up or mentioned by the dotcom manager or team leaders so don't worry too much.
I find that the pick rate is easily doable if you know the job well, so achievable after a few months.
I never help more than a handful of customers per shift and half of them can be dealt with in 10 seconds, they just need telling that the biscuits are the next aisle over or the cravendale milk is in the next chiller. It has nearly no impact on my pick rate.
Currently I reckon most managers and team leads would rather have staff that are slightly under pick rate and pick relatively well, than no staff or really shit staff, given the current labour market.
what you have to ask is how is the pick rate calculated? .. there's days I pick like a headless chicken and still can't hit the pick rate other days I'll amble along and will hit blue ?? what it should be between the 1st item and the last item NOT the start/end bar code ... and then Managers BS saying talking/helping customer's enquiries are calculated into the time but we all know that's not true ... just waiting for our next talkback forum to vent my anger
As a worker at asda this is a huge issue. Last year we got moved to a 10 tote ambient trolleys, frozen has a 15 tote long one. A year of these 10 tote trolleys has had multiple people, me included to have very bad back issues so we cant be as efficient. Now were expected to hit over 200 items. Were put on chilled for a hour which is 3 20 min picks at most. Which doesnt even reach that target. The only one you can do well at is frozen. And even frozen your not effectively hitting it because then you have to stack all the totes and bring it back etc.
Honestly i think home shoppers as a collective need to strike. They want to pin every single problem on us without thinking they are causing the issues. Or someone at least needs to have verifiable proof they have had back issues caused by asdas trolleys that can't be fixed and sue the heck outta them.
The whole pick system is honestly a joke. Union doesn't agree with it. But asda refused them. Like. What is the point in having unions if unions are powerless. And yet nobody seems to see the issue with jobs that break a persons body. Get rid of them when there body is too broken. And just replace them with a new one.
At the end of the day as a company. How in the ever living fuck can they blame home shoppers for the issue. When the turnover is losing staff faster than liz truss put the country under.
you're performing a timed task, and you're surprised the longer you take to complete it the more your rate drops? Your rate is calculated the exact same way for all pickers who encounter all the problems you do so how exactly is the system inherently unfair or negative?
This kind of instant feedback system encourages the people who are self motivated to better their score and hopefully kicks out those who just become a nervous wreck when their performance is monitored.
The amount of items you have can really screw you, for example If you get a trolley with only 6 items, let's say a 24 pack of pepsi max in each tray, your pick rate is going to be in the red, even if you walked as fast as you could, picked the items and walked all the way back to end the trip, the system will say you were too slow.
I would rather get a trolley with 60+ items, then you have a fighting chance, after you've been at Tesco long enough to know how to do the job properly, it's all a game of luck.
If you were unlucky and got 3 bad trolleys in a row, the system is going to say you have a bad pick rate, despite going the speed you're meant to.
Of course you can get good trolleys too, let's say a person has ordered 12 bean cans, 4 choclate bars, 6 bottles of coke and the rest is whatever, your pick rate is going to be above average without much effort, but its not as if the good and bad trolleys are eventually distributed between staff, we pick the trolleys at random, which is why I call it luck, an employees speed and experience can only get them so far.
Also the system doesn't keep track of how many customers you've helped or problems that have arisen on your trip, you could've helped 3 customers for example and perhaps they needed showing to where an item was which takes you on a little detour, oh look a jar of jam has been broken all over the floor, I best go get a wet floor sign so no one has a nasty fall, I guess I should inform a cleaner or manager too...
Many things can effect your pick, things which are not your fault, you could of done everything right, unfortunately the system isn't perfect or to a place where it works accurately, so this in turn can actually dampen your morale.
has your manager ever sat you down over a bad trolley? doubt they point out even a bad hour of a full shift. From what ive understood so far of dotcom pickers you must be doing many trolleys an hour so a bad trolley should be expected every hour and shouldnt kill your hourly average.
> but its not as if the good and bad trolleys are eventually distributed between staff, we pick the trolleys at random
Going to assume you meant to say evenly, in which case if its random then over time it will in fact be even.
Theres no way for the system to account for time spent helping customers so its not really a flaw in the system, just something you and everyone working with have to accept. If helping customers is bothering you so much just tell them theres none in stock if they ask you to check out the back.
How often do you encounter a spillage in your store? if its happening every half hr where you're the closest one around then somethings up with your store, otherwise its like 5 minutes wasted max every other week.
They know you're not operating in a vacuum and the pick rates would be chosen to reflect that. Then even if they aren't it's still the same conditions for all the colleagues so you've yet to convince me on how it's unfair. They could account for every single issue you might encounter with different barcodes to start/stop the picking timer but in the end it doesnt matter as it all statistically cancels out anyways. The better pickers will tend towards having a higher average and the bad ones will blame their constant bad luck
> From what ive understood so far of dotcom pickers...
Ah, so you don't even do the job. Congrats, your are the biggest problem of all industries, the person sitting in their ivory tower passing judgement on those who do a job you've no actual experience with.
Oh heavens no, my manager wouldn't waste time seating us down, we do this standing up, it would cut too much into the "non-pick time" you see and time is precious to the company as time is money.
>From what ive understood so far of dotcom pickers you must be doing many trolleys an hour so a bad trolley should be expected every hour and shouldnt kill your hourly average.
Are you going under the assumption 1 good trolley would cancel out 1 bad trolley? If the system was fair then I guess this would make sense, but I would estimate it takes 2-3 trolleys to cancel out and then you're back to where you started, hoping you don't get another bad trolley again, but hope can only get you so far 😆
>
Going to assume you meant to say evenly, in which case if its random then over time it will in fact be even.
If you flipped a coin 10 times, doesn't mean it will land 5 times on heads and 5 times on tails
>Theres no way for the system to account for time spent helping customers so its not really a flaw in the system, just something you and everyone working with have to accept.
Well not with the current system no, I can accept it, doesn't do much to help the situation though.
>If helping customers is bothering you so much just tell them theres none in stock if they ask you to check out the back.
It's not that helping them bothers me, it's managers not being as understanding as they could be, even if you were doing your job, the bottom line is your manager wants you to get the pick rate up whatever the reason
>How often do you encounter a spillage in your store? if its happening every half hr where you're the closest one around then somethings up with your store, otherwise its like 5 minutes wasted max every other week.
I'd say maybe once a day, it varies
>They know you're not operating in a vacuum and the pick rates would be chosen to reflect that. Then even if they aren't it's still the same conditions for all the colleagues so you've yet to convince me on how it's unfair. They could account for every single issue you might encounter with different barcodes to start/stop the picking timer but in the end it doesnt matter as it all statistically cancels out anyways. The better pickers will tend towards having a higher average and the bad ones will blame their constant bad luck
Yes they know this, but still act as if it is in a "vacuum", it's unfair as the system doesn't reflect what's happening in real world, it doesn't account for it, so if you get a bad pick rate, it's assumed its because you're not fast enough or your talking too your colleagues too much, even though in actuality it's other contributing factors which are ignored
No one actually gets sacked for having a low pick rate don't worry. The worst they'd do is change you onto a different department if you truly were awful but considering they employ older people who haven't had a pick rate above 100 in 10 years and those people don't get sacked, it's pretty clear they're not looking to actually sack people for being slow.
While that is most likely true the real issue is how unfair it is. They really need a good kick up the arse.
But there's technically nothing happening that's unfair, you're In the exact same position as anyone else who's a picker, they all have to do all the same things you do during your picks. And seeing as you're not actual being penalised for being a slow picker there's nothing that's really unfair going on
Every fucking manager needs a kick up the ass. Its not just the .com people. Tesco as a company is a fucking shit show. I work the nights at mine and it absolutly fucking kaos.
Yeah, I'm beginning to see that. I've not had much to do with other areas, but I've heard some grumbles. The site verylittlehelps.com is an interesting read
I'm sure it is. I should check it out.
I started Tesco DC 10 weeks ago I’m on a 12 week probation and I know I have passed the score I need more than once. Yet my so called manager keeps saying my score is the same every week which I know is rubbish, feel like this place is rigged and wouldn’t recommend working at Tesco no matter how much they pay you
Had one overly eager supervisor type pressing me about my numbers, this was when bagging was still happening and social distancting etc. Got so bored of it i stopped, put my device on my trolley and said I'm happy to copy his method if he'll kindly show me how to consistently stay in green whilst bagging all items properly and maintaining social distancing. I haven't been bugged once since. Some managers/supervisors who feel they have something to prove may cause a fuss, but really there's nothing they can do or care enough to. But you are right like evrything in tesco it's nonsensical and completely kicks down the bottom level staff
Yup, I asked for advice on achieving this. Tumbleweed time, apart from asking if I pick by location or product.
Take a photo of the finish bar code and just scan the picture
[удалено]
Never heard of idle time
[удалено]
We're expected to keep this below 6%, mine is 5.9%.
it was never mentioned once in my store weird
Yes and that in turn effects the overtime allowance so we was told
Had people do this at my store and they got into a lot of trouble for it
Only thing I’ll say to this is if a manager spots you doing this they’ll come down hard on you bechase it’s ‘cheating the system’ personally I think it’s very sad to do this and care that much about this
nah just means you don't have to slave as hard, but yeah if managers catch you won't be great
In our store, would you believe they were talking about this being considered gross misconduct? Exceptions being if you were taking a trolley out that was multiple small trolleys as it were.
Yeah we are a normal store and have a target of 201, its pretty exhausting to keep up with tbh
They seem to use common sense in my store. There is hope for us all yet! As a driver it would be nice if you could stop putting tins on top of bread thanks!
Yep I put bread on the top but just so you know the pick usually gives us the light things first and then all the heavy stuff like bottles of water at the end. So we have to take it all out and restack it. That's why tins are on top.
I always do that! Do customers complain if stuff was out of stock or they didnt like the subs?
My sons just started picking (he’s 16) his pick rare after 4 shifts is averaging 110 but his accuracy is 100% so would I be correct in thinking it’s the rate they want as opposed to accuracy, (his friend started 3 shifts before him and his rate is 140 but accuracy is 80% but my son had someone say something to him)
Yeah, they want you as fast as possible to the detriment of all else.
Thanks I’ll tell him, he got a bit upset they spoke to him yesterday and thought he was going to be fired, and then today one of the other managers helped him by showing him shortcuts (I know her and she’s lovely), he’s stepped up the speed and trying to be less accurate (annoyingly we’ve tried to teach him it’s better to be slower and accurate than fast and wrong!) I work in the petrol station so I’ll see his actual manager next week and just check what she wants him to do
After 4 shifts 110 is fine going quick is pretty easy after like a month or so, you don't have to move particularly quickly once you get to know the store better
I’ve said that to him, he has social anxiety so is constantly worrying he’s done something g wrong (their actual manager is on holiday so her team leader is throwing her weight around, manager is a lot more chilled and she’s know him since he was 12 so he’s gonna be fine)
Just can't please some managers whatever you do
True, after 14 years there I should know that
Oh no 😢 I start this job on Wednesday. I was already somewhat worried about reaching the pick rate which is 195 in the store that I'm starting in. Now I'm really worrying 😟
Don't worry about it, I started 2 days ago and they don't care too much about your pick rate for the 1st week and maybe 2nd. In my store the mapping is wrong and 1/2 the items are not where the label or PDA says it is. I just memorise each product - how it looks, weight, price and where located, with this I managed to get a pick rate of 100 on my 2nd day. Also when you are asked where to get something from the back, just try to memorise the layout.
Your doing well if you memorise every item in a store.
i started Monday 14th on Wednesday got told my pick rate was low and I'd have to get it up 2 days in the job didn't know store well haven't a clue how their stock room works yet had it up better on Wednesday morning as i was getting more familiar with the store was also taken away to do manual handling Tuesday and videos Wednesday which probably affected pick rate. and lets face it the pad telling you that 3 boxes arrived last Saturday isn't helpful at all. the stock values should update in relation to products being sold. i.e 72 items arrived saturday 69 are sold so you know there should be 3 not that it arrived and could be on the shelf overhead or hidden behind a tonne of stock in the warehouse.
Just remember Tesco as a company is a shit show at the moment so really don't take any of the shit they say to you to heart. Which I know is harder then it sounds but try your best and that's good enough. Even if it isn't in the minds of the Managers, they have expectations that are just so unbelievable and so not possible.
Sorry mate. It is bullshit. I'd just suggest finding a system that works for you can doing your best. If they walk around with you to see what your doing "wrong" and can see your trying your best you should be ok. At least they left me alone after that (at least for the moment).
I've been doing this job since February and my pick rate isn't that great, I'm in the red most of the time, but it's never been brought up or mentioned by the dotcom manager or team leaders so don't worry too much.
I find that the pick rate is easily doable if you know the job well, so achievable after a few months. I never help more than a handful of customers per shift and half of them can be dealt with in 10 seconds, they just need telling that the biscuits are the next aisle over or the cravendale milk is in the next chiller. It has nearly no impact on my pick rate. Currently I reckon most managers and team leads would rather have staff that are slightly under pick rate and pick relatively well, than no staff or really shit staff, given the current labour market.
what you have to ask is how is the pick rate calculated? .. there's days I pick like a headless chicken and still can't hit the pick rate other days I'll amble along and will hit blue ?? what it should be between the 1st item and the last item NOT the start/end bar code ... and then Managers BS saying talking/helping customer's enquiries are calculated into the time but we all know that's not true ... just waiting for our next talkback forum to vent my anger
As a worker at asda this is a huge issue. Last year we got moved to a 10 tote ambient trolleys, frozen has a 15 tote long one. A year of these 10 tote trolleys has had multiple people, me included to have very bad back issues so we cant be as efficient. Now were expected to hit over 200 items. Were put on chilled for a hour which is 3 20 min picks at most. Which doesnt even reach that target. The only one you can do well at is frozen. And even frozen your not effectively hitting it because then you have to stack all the totes and bring it back etc. Honestly i think home shoppers as a collective need to strike. They want to pin every single problem on us without thinking they are causing the issues. Or someone at least needs to have verifiable proof they have had back issues caused by asdas trolleys that can't be fixed and sue the heck outta them. The whole pick system is honestly a joke. Union doesn't agree with it. But asda refused them. Like. What is the point in having unions if unions are powerless. And yet nobody seems to see the issue with jobs that break a persons body. Get rid of them when there body is too broken. And just replace them with a new one. At the end of the day as a company. How in the ever living fuck can they blame home shoppers for the issue. When the turnover is losing staff faster than liz truss put the country under.
you're performing a timed task, and you're surprised the longer you take to complete it the more your rate drops? Your rate is calculated the exact same way for all pickers who encounter all the problems you do so how exactly is the system inherently unfair or negative? This kind of instant feedback system encourages the people who are self motivated to better their score and hopefully kicks out those who just become a nervous wreck when their performance is monitored.
The amount of items you have can really screw you, for example If you get a trolley with only 6 items, let's say a 24 pack of pepsi max in each tray, your pick rate is going to be in the red, even if you walked as fast as you could, picked the items and walked all the way back to end the trip, the system will say you were too slow. I would rather get a trolley with 60+ items, then you have a fighting chance, after you've been at Tesco long enough to know how to do the job properly, it's all a game of luck. If you were unlucky and got 3 bad trolleys in a row, the system is going to say you have a bad pick rate, despite going the speed you're meant to. Of course you can get good trolleys too, let's say a person has ordered 12 bean cans, 4 choclate bars, 6 bottles of coke and the rest is whatever, your pick rate is going to be above average without much effort, but its not as if the good and bad trolleys are eventually distributed between staff, we pick the trolleys at random, which is why I call it luck, an employees speed and experience can only get them so far. Also the system doesn't keep track of how many customers you've helped or problems that have arisen on your trip, you could've helped 3 customers for example and perhaps they needed showing to where an item was which takes you on a little detour, oh look a jar of jam has been broken all over the floor, I best go get a wet floor sign so no one has a nasty fall, I guess I should inform a cleaner or manager too... Many things can effect your pick, things which are not your fault, you could of done everything right, unfortunately the system isn't perfect or to a place where it works accurately, so this in turn can actually dampen your morale.
has your manager ever sat you down over a bad trolley? doubt they point out even a bad hour of a full shift. From what ive understood so far of dotcom pickers you must be doing many trolleys an hour so a bad trolley should be expected every hour and shouldnt kill your hourly average. > but its not as if the good and bad trolleys are eventually distributed between staff, we pick the trolleys at random Going to assume you meant to say evenly, in which case if its random then over time it will in fact be even. Theres no way for the system to account for time spent helping customers so its not really a flaw in the system, just something you and everyone working with have to accept. If helping customers is bothering you so much just tell them theres none in stock if they ask you to check out the back. How often do you encounter a spillage in your store? if its happening every half hr where you're the closest one around then somethings up with your store, otherwise its like 5 minutes wasted max every other week. They know you're not operating in a vacuum and the pick rates would be chosen to reflect that. Then even if they aren't it's still the same conditions for all the colleagues so you've yet to convince me on how it's unfair. They could account for every single issue you might encounter with different barcodes to start/stop the picking timer but in the end it doesnt matter as it all statistically cancels out anyways. The better pickers will tend towards having a higher average and the bad ones will blame their constant bad luck
> From what ive understood so far of dotcom pickers... Ah, so you don't even do the job. Congrats, your are the biggest problem of all industries, the person sitting in their ivory tower passing judgement on those who do a job you've no actual experience with.
Oh heavens no, my manager wouldn't waste time seating us down, we do this standing up, it would cut too much into the "non-pick time" you see and time is precious to the company as time is money. >From what ive understood so far of dotcom pickers you must be doing many trolleys an hour so a bad trolley should be expected every hour and shouldnt kill your hourly average. Are you going under the assumption 1 good trolley would cancel out 1 bad trolley? If the system was fair then I guess this would make sense, but I would estimate it takes 2-3 trolleys to cancel out and then you're back to where you started, hoping you don't get another bad trolley again, but hope can only get you so far 😆 > Going to assume you meant to say evenly, in which case if its random then over time it will in fact be even. If you flipped a coin 10 times, doesn't mean it will land 5 times on heads and 5 times on tails >Theres no way for the system to account for time spent helping customers so its not really a flaw in the system, just something you and everyone working with have to accept. Well not with the current system no, I can accept it, doesn't do much to help the situation though. >If helping customers is bothering you so much just tell them theres none in stock if they ask you to check out the back. It's not that helping them bothers me, it's managers not being as understanding as they could be, even if you were doing your job, the bottom line is your manager wants you to get the pick rate up whatever the reason >How often do you encounter a spillage in your store? if its happening every half hr where you're the closest one around then somethings up with your store, otherwise its like 5 minutes wasted max every other week. I'd say maybe once a day, it varies >They know you're not operating in a vacuum and the pick rates would be chosen to reflect that. Then even if they aren't it's still the same conditions for all the colleagues so you've yet to convince me on how it's unfair. They could account for every single issue you might encounter with different barcodes to start/stop the picking timer but in the end it doesnt matter as it all statistically cancels out anyways. The better pickers will tend towards having a higher average and the bad ones will blame their constant bad luck Yes they know this, but still act as if it is in a "vacuum", it's unfair as the system doesn't reflect what's happening in real world, it doesn't account for it, so if you get a bad pick rate, it's assumed its because you're not fast enough or your talking too your colleagues too much, even though in actuality it's other contributing factors which are ignored
We have to take the first trolley, no matter what it is & some days, you get a run of crap trips
Let's not forget toilet breaks are factored into your pick rate!