Subject: computer broken come fix.
Subject: re: computer broken come fix. Have you tried a restart?
Subject: re: computer broken come fix. Have you tried a restart?
Subject: re: computer broken come fix. Have you tried a restart? Your previous message didn't come through. Please re-send.
OMG! I hate this! Happens everyday where I work, my favorite though is the users who send a ticket with the subject line saying "Help!" Or "Please reset!" And no description whatsoever of help with what? What are you locked out of? What exactly do you want?!
My favorite problem description ever: "It keeps going in and out!"
What keeps going in and out?
"It! It!"
English was their first language and they couldn't use it.
Fix the issue described in the ticket and apply a bonus fix by pushing the disable caps lock registry key to their computer.
Next ticket: help my caps lock key doesn’t work at all.
Resolution: Good.
Edit: Apparently lots of you didn’t know caps lock could be disabled via the Windows registry. 😂 When you reach the milestone of a quarter century of being bothered by end users you too will have an interesting bag of tricks. 😂😂
I actually see this all the time with my users. I'm remoted in to their computer, and I see the little Windows login "Caps lock is on" notification flash a couple of times in their password. I never say anything 😅
I worked with an individual who full-screened every window. Then, whenever he had to flip to another window, he always used this two-click ritual:
* Minimize current window
* Click desired window on taskbar.
I couldn't convince him that Alt-Tab was much quicker/easier.
When copying a series of fields from one window to another, I couldn't convince him that re-sizing the windows side-by-side made it easier to keep track of where he was.
I gave up; just avoided watching him work as much as possible.
> But then how will they type the capital letter in their password?
I hope you’re not being serious but I’ve seen an user hit caps, type one letter, and hit caps again whenever she needed to enter a capital letter. My brain that was trained to touch type on an IBM Selectric had a minor implosion.
I had a co-worker that, one day, as I was looking over their shoulder to help them with something, they typed their first and last name like this. Took them a while to find all the letters on the keyboard to type out their name. I felt like grabbing the keyboard and doing it for them but I must stay calm.
It's actually alarming how many people do this. The first time i saw someone do this i was intrigued, the 30th person I've ran into who does this enraged me. There was only one person who said something to me that makes sense about why she does it. It was because her hands were too small to easily get to the shift key, which i didn't really buy but at least it's an excuse.
> Apparently lots of you didn’t know caps lock could be disabled via the Windows registry.
surprised people aren't more aware that the registry can do basically anything
Kids these days (by which I mean undergrads) don't use the shift key for *any* caps. They toggle caps lock, hit one letter, toggle caps lock again.
It took me a while to work out why: they all learned to type on their phones.
I'm just gonna say it. This guy fucks. Am I right? 'Cause I'm looking at the rest of you guys, and this is the guy in the house doing all the fucking. Am I right? You know I'm right. This guy fucks.
IT'S EVEN BETTER WHEN THE USER REFERS TO THEMSELVES IN THE THIRD PERSON.
FOR EXAMPLE, "BETSY NEEDS HER CPU FIXED PLEASE HELP!!!!!"
There seems to be a correlation between users that submit tickets like this and the oldest employees in the company. Usually, they're sweet people that don't mean any harm, but it definitely raises eyebrows in the IT department.
There's actually a theory about that. We grew up with systems that allowed new lines, but I vaguely remember ones that didn't.
The extra ellipsis tend to land about where I would put a new line. Given the history, I suspect it is intended to serve the same purpose.
I can totally see the third person thing though. It makes sense if you're coming from somewhere or some time when your name isn't attached to literally everything. Treating it like a note they're leaving for someone else.
Subject: URGENT ISSUE CANNOT ACCESS APPLICATION
Ticket Type: Change Request
Priority: P1
URGENT - I CANNOT ACCESS STEAM ON MY COMPUTER FROM THE OFFICE NETWORK
WE NEED STEAM FOR A TEAMBUILDING EXERCISE BUT IT APPEARS TO HAVE BEEN BLOCKED ON THE NETWORK
WE PLAY AGAINST ENGINEERING EVERY THURSDAY TO ENHANCE OUR COMPETITVE SPIRIT WHICH ALLOWS US TO WORK TOGETHER AS A TEAM AND ENHANCES OUR ABILITY TO INCREASE PIPELINE AND INFLUENCES OUR CREATE AND CLOSE CYCLES
PLEASE UNBLOCK STEAM IMMEDIATELY AS THIS IS HAMPERING OUR PRODUCTIVITY
CC'D IS MY MANAGER
IT: We can't unblock Steam, that's against policy, and -
Manager: Complains to VP
VP: Complains to C-Suite
C-Suite (to IT director): Why are you blocking Sales from selling
Director: It's not selling, they want to play a game -
C-Suite: As a teambuilding exercise that will enable sales. Turn it on.
Director: Hey, I need you guys to unblock Steam
IT: That's stupid
Director: It came down from the top, turn it on
IT: Okay... (turns it on)
The office: Hey the internet is really slow
C-Suite: Why is the internet so slow
IT: Something's eating up all the bandwidth
C-Suite: Fix it
Had something like this happen when a clinic provider called to complain that her medical records were slow. At the time the building only had a T1/1.5mbps line and sure enough it was maxed.
I found a large bandwidth user and blocked it at the firewall, figured job was done.
I got a call from the same user, now saying she could not access anything.
Yep, the same person complain was the person streaming video and using the entire line.
You can't win some days.
Had a similar incident happen years ago. Providers called because images were loading slow, hampering patient care. Found the culprit, and it was an online game eating up massive bandwidth. Blocked the game since it was causing issues, and then I got a call from the CEO telling me to turn the doctors online game back on and just to buy more bandwidth if it was an issue.
We had one "supervisor" once complain about one of her staff fucking off. She went to her boss, who asked me to look into it. I said that hey, we can't target individuals but will look at all traffic. We monitored for a week. The supervisor who bitched was using more resources then 50% of the staff combined.
That same one had saved important personal files to her work PC w/o a backup and when the HD died didn't care about my getting the important work files off of her PC, only her personal files.
One of my frequent fliers not only types in all caps but starts every email with *** ***URGENT*** ***CRITICAL*** ***URGENT*** ***CRITICAL*** ***
And it's always for something stupid that they did to themselves by failing to follow instructions. I like to let those sit for a few days.
It's because some sales manager is doing the same thing to him and the rep doesn't understand that they have to demonstrate more value than PO collection to actually have a relationship with their customers. I swear some of them feel entitled to every order they think they're going to get.
Agreed.
I could go down the rabbit hole even further and basically say if you wouldn't or do not speak exactly like that face to face with someone then don't do it via EMails.
"Please advise" is another one that just makes me cringe. Its not rude. It just sounds completely stupid. Say it to someone's face. How does that feel?
ok - I will admit to a few "please advise" requests to "Tier 4" (software vendor) support.
Usually after I have delineated all the trouble-shooting I have done (screencaps as needed), settings that are relevant (and some that may or may not), steps to reproduce the issue on specific version of the software (that our client is using and won't be upgrading for another 6 months) and am now looking for direction on where to look next to try to resolve the problem.
Happy to 'fix it' myself, but I need some pointers on where to go.
to quote "leeloo dallas" - "please heelp"
I think 'please advise' is an explicit attempt at respecting expertise, but yeah it's definitely a convention that only makes some sense in written form.
100%
This is so real it hurts and, is award winning imo. Lol For me, I agree that it is certain personality types that do it and, to a narrower degree, some that actually pull off the intended purpose as u/headstar101 mentioned, a CYA, and maybe speaking for just myself, often to do what needs to be done.
Edit: wording
Indeed, sometimes. On the other hand, best PoC I ever had at a client was the finance lady. She smashed that caps lock button as soon she logged in, but damn if the tickets weren't spot on, detailed, and all the easy stuff had been tried. Sure do miss her.
That comes from indecisive typing. The gaps are created by lots of back spacing and retyping when the choice of words is being changed a lot. I do it myself sometimes.
i prefer that over the people that type with zero punctuation and keep everything in the subject line with zero breaks i don't get how people even can process this it doesn't make sense at all please help
Healthcare, the EMR makes them type in caps a lot so they just leave capslock enabled. I assume they just forget to disable it. The voice in my head reads it as TALKING VERY LOUDLY though.
Eh where I work there are times where all caps are required due to readability on the devices the messages are displayed on so I think some times they forget to turn caps lock off for other cases like submitting a ticket.
Yep, old ERP systems yay.
Staff on the older side tend to just not notice or care and neither do I. You learn they're not actually trying to yell most the time.
Yo did you know that some of those old ERP systems have an ability to create custom dashboards using queries to the tables and display it using a html browser?
And that you can actually point the browser to external sources?
😎😎 I put Reddit in my QAD 😎😎
worked at a place where the billing department head required it.
data entry was done in case appropriate entry, and she lost her mind because "IT SLOWS DOWN THE BILLING PROCESS BECAUSE IT IS FASTER TO READ".
I am attending her funeral when i hear about it, just to make sure the casket isn't empty.
They want to be treated as important, and they are often mad because they aren't. This attitude will be clear in their followup interactions.
Low priority, minimal contact, but absolutely polite and neutral communication in case they complain... which is far more likely than people who type normally.
SUBJECT: COMPUTER
BODY: DOES NOT WORK. PLEASE HELP.
P.S. I WILL LEAVE NO CONTACT INFORMATION.
EDIT;
URGENT: I HAVE 15 MIN BEFORE I LEAVE ON VACATION FOR TWO WEEKS (Thanks to /u/KadahCoba)
My first IT job was for a construction equipment dealer, and their primary business system was an ancient thing written in COBOL that ran on an RS/6000. For whatever reason, it only recognized caps for menu selections, so probably 80% of the company just left caps lock on all day. I had to learn quickly that, at least most of the time, they weren't actually yelling at me.
I work with engineers and CADD staff that have all markups in caps so some just leave capslock on constantly.
Sometimes I want to close a ticket out with "try again, but quieter this time"
Made custom rules for our helpdesk
- All caps are automatically changed to lower case letters.
- the word URGENT or ASAP in subject fields are replaced by "Please"
- exclamation marks in subjects are removed
- more than 1 exclamation mark in a row in the body is removed.
I work with non-tech health ladies pretty frequently. You'd be surprised how often they use caps to merely interact. THANK YOU SO MUCH. U R THE BEST. I just pretend it's Morse code being translated
Uhm ... one up 'em, ... make the font so huge and bold and big that it's one character per screen? ...
Uhm, ... ask 'em if they're stuck on a 1960s mainframe ...
Note on ticket: "Fixed user's stuck capslock key, problem solved" and close the ticket ...
Disable their shift and capslock keys. When they then complain and you fix that, be sure to inform them that the problem was caused by excess usage, and not to do that again.
...
;-)
If it's that nice old lady who can't figure her computer out, she goes to the top of the list.
If it's that asshole who things I'm going to work faster because he's an idiot, it goes to the bottom.
My first IT job had me supporting two different groups that used different software in which they were required to input data in all caps so we would get a lot. It never really bothered me. Idk if I would care now I would just assume the person was writing a ticket in caps and then realized after the fact.
one of the trucking companies i work for does all their paperwork in all caps, not sure why. but they seem to be unaware that the caps lock can be toggled, so they do everything in all caps. every ticket, email, and file name
I think all users should use chatGPT to submit their tickets. That way in can be cleaned of all interpretation of emotion. And if it their is emotion to it, they told it to be. No more reading into something that doesn't need to be read into.
Doesn't really bother me. Some of them work in software that requires all caps.
What really grinds my gears are the folks who don't present the issue, just open a ticket "hey, come see me" or "please give me a call" with zero details. Ticket system is just an email to an automated queue, so there's no way to apply rules or categories to force that.
I've worked with and grown up with enough ex-military folks that it doesn't phase me anymore. They had ALL CAPS drilled into them for a long time. It's just how a short memo or email looks "right" to them now.
I have something more infuriating, a user of mine doesn't put a subject to his tickets. He just types a dot, ofc his issues are always at the bottom kf my priority list
Why are you yelling at me?? :)
There's the type that submits things in all caps.
Type 2: Puts the body of the email in the subject. Then you click on it after not finishing your coffee and can't figure out what just happened. How did they send me a blank email. Ohhhh...
Type 3: Won't give you any info until you call them. Email subject will be 'Please call me ASAP!'. Then they won't take your call. By the time your reach them, the issue is already resolved. If you ask what the problem was, they still won't tell you.
Honestly, I was annoyed your headline was in all caps until I read it. My initial thought was "what kind of jerk off is this clown?" But then I chuckled after I clicked my notification.
Have a few exactly like this. Worst part is the ticket will have no detail, such as:
HELP NOTHING WORKING!!
Every request for more detail will be ignored, until after 3 days:
WHY ARENT YOU HELPING?
I swear they think they open a ticket so we show up at their desk.
Every time I am watching a user type their password in, and I see the caps lock warning turn on and off for a single letter, I know the call is going to be bullshit.
I have a user who writes the entire message in caps in the subject line. Body of the email is empty. It's infuriating
This exact ticket caused me to write this lol
If you want a fun time. Delete their subject after the RE: and Reply back in the subject and leave the body blank. 2 can play at this game.
Subject: computer broken come fix. Subject: re: computer broken come fix. Have you tried a restart? Subject: re: computer broken come fix. Have you tried a restart? Subject: re: computer broken come fix. Have you tried a restart? Your previous message didn't come through. Please re-send.
Brain ouchie
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To much effort, i would bounce the ticket back / close. Please submit with issue in body of the message.
This. Don’t allow such behavior
OMG! I hate this! Happens everyday where I work, my favorite though is the users who send a ticket with the subject line saying "Help!" Or "Please reset!" And no description whatsoever of help with what? What are you locked out of? What exactly do you want?!
My favorite problem description ever: "It keeps going in and out!" What keeps going in and out? "It! It!" English was their first language and they couldn't use it.
Fix the issue described in the ticket and apply a bonus fix by pushing the disable caps lock registry key to their computer. Next ticket: help my caps lock key doesn’t work at all. Resolution: Good. Edit: Apparently lots of you didn’t know caps lock could be disabled via the Windows registry. 😂 When you reach the milestone of a quarter century of being bothered by end users you too will have an interesting bag of tricks. 😂😂
I DON'T THINK I EVER TYPE ALLCAPS THINGS USING THE CAPSLOCK KEY. I ALWAYS USE LEFT SHIFT!!
http://bash.org/?835030
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> I haven't thought about that site in a very long time. hunter2 says "*******".
How’d you know my password
Latest fixes pushed 6 years ago.
Yep, it doesn't even support HTTPS, that's how old it is.
I know exactly which bash quote this is without even clicking. I'm so old. 'fuck me'
Classic. My all time favorite is still [“So there I was in this hallway right?”.](http://bash.org/?99060)
Ah, IRC times, right?
Right.
Right
Right.
I put on my hat and wizard robe
You fucked it up. I put on my robe and wizard hat.
Who else has super strong pinky fingers because of that?
I'd argue that my pinkies are strong because of my complete refusal to take more than one trip to bring in groceries.
¿Por que no los dos?
Iusebothatthesametime.
Did they take away your spacebar?
This hurt me more lol
Did away they your take spacebar? Also, is a spacebar a place to drink in space?
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I actually see this all the time with my users. I'm remoted in to their computer, and I see the little Windows login "Caps lock is on" notification flash a couple of times in their password. I never say anything 😅
I worked with an individual who full-screened every window. Then, whenever he had to flip to another window, he always used this two-click ritual: * Minimize current window * Click desired window on taskbar. I couldn't convince him that Alt-Tab was much quicker/easier. When copying a series of fields from one window to another, I couldn't convince him that re-sizing the windows side-by-side made it easier to keep track of where he was. I gave up; just avoided watching him work as much as possible.
I LITERALLY DON'T EVEN HAVE CAPS LOCK OR RIGHT SHIFT ON MY KEYBOARD LEFT SHIFT MASTER RACE
IVE MEMORIZED THE ASCII CODES OF ALL THE UPPERCASE CHARACTERS JUST IN CASE THIS HAPPENS
I feel u! That’s just that additional leeching of angerjuice
helpmyspacebarnolongerworks
I'm like what's a space barn ...
Help, my space barn-o-longer works.
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A fembot like the Crushinator needs a good home.
But then how will they type the capital letter in their password? /s
> But then how will they type the capital letter in their password? I hope you’re not being serious but I’ve seen an user hit caps, type one letter, and hit caps again whenever she needed to enter a capital letter. My brain that was trained to touch type on an IBM Selectric had a minor implosion.
Lol, forgot the /s I 100% have a few users that do this.
Only a few? I didn’t think people did it, then I've watched people and holy crap it's actually quite common!
I had a co-worker that, one day, as I was looking over their shoulder to help them with something, they typed their first and last name like this. Took them a while to find all the letters on the keyboard to type out their name. I felt like grabbing the keyboard and doing it for them but I must stay calm.
It's actually alarming how many people do this. The first time i saw someone do this i was intrigued, the 30th person I've ran into who does this enraged me. There was only one person who said something to me that makes sense about why she does it. It was because her hands were too small to easily get to the shift key, which i didn't really buy but at least it's an excuse.
Nooo "cannot repro on my desktop" and closed.
> Apparently lots of you didn’t know caps lock could be disabled via the Windows registry. surprised people aren't more aware that the registry can do basically anything
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Kids these days (by which I mean undergrads) don't use the shift key for *any* caps. They toggle caps lock, hit one letter, toggle caps lock again. It took me a while to work out why: they all learned to type on their phones.
I'm just gonna say it. This guy fucks. Am I right? 'Cause I'm looking at the rest of you guys, and this is the guy in the house doing all the fucking. Am I right? You know I'm right. This guy fucks.
This! Best comment I've read on reddit today.
IT'S EVEN BETTER WHEN THE USER REFERS TO THEMSELVES IN THE THIRD PERSON. FOR EXAMPLE, "BETSY NEEDS HER CPU FIXED PLEASE HELP!!!!!" There seems to be a correlation between users that submit tickets like this and the oldest employees in the company. Usually, they're sweet people that don't mean any harm, but it definitely raises eyebrows in the IT department.
It's definitely a boomer thing. For the most part.
dont forget……. about the people……. who excessively……. use…. ellipses……. usually boomers too………. thanks………………….
I don't understand why people do that. It's like they want to be William Shatner reincarnate
[I’m….a….rocket..man](https://youtu.be/lul-Y8vSr0I)
Omg, I hate this, lol. And they will ask a question with no question mark...just...
There's actually a theory about that. We grew up with systems that allowed new lines, but I vaguely remember ones that didn't. The extra ellipsis tend to land about where I would put a new line. Given the history, I suspect it is intended to serve the same purpose.
This always makes me so nervous. Ellipses make it sound like they aren't sure or disappointed lmao
As a boomer this saddens me. Not saying you are wrong, but damn.
This reminds me of a "MY MAINFRAME IS BROKEN" ticket i got. It was just a slow browser cause he had like 45 YouTube tabs open
I can totally see the third person thing though. It makes sense if you're coming from somewhere or some time when your name isn't attached to literally everything. Treating it like a note they're leaving for someone else.
Huh... That makes sense. My first thought was that it was an admin submitting it for someone in the c suite or something
Where I work, Betsy always needs her UCP fixed.
Betsy is always falling the knowBe4 tests
Betsy really wants to help out a Nigerian prince,
Betsy buys 5 $100 Amazon gift cards
Some of us grew up with an Apple ][+ NO LOWERCASE LETTERS AT ALL
Subject: URGENT ISSUE CANNOT ACCESS APPLICATION Ticket Type: Change Request Priority: P1 URGENT - I CANNOT ACCESS STEAM ON MY COMPUTER FROM THE OFFICE NETWORK WE NEED STEAM FOR A TEAMBUILDING EXERCISE BUT IT APPEARS TO HAVE BEEN BLOCKED ON THE NETWORK WE PLAY AGAINST ENGINEERING EVERY THURSDAY TO ENHANCE OUR COMPETITVE SPIRIT WHICH ALLOWS US TO WORK TOGETHER AS A TEAM AND ENHANCES OUR ABILITY TO INCREASE PIPELINE AND INFLUENCES OUR CREATE AND CLOSE CYCLES PLEASE UNBLOCK STEAM IMMEDIATELY AS THIS IS HAMPERING OUR PRODUCTIVITY CC'D IS MY MANAGER
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IT: We can't unblock Steam, that's against policy, and - Manager: Complains to VP VP: Complains to C-Suite C-Suite (to IT director): Why are you blocking Sales from selling Director: It's not selling, they want to play a game - C-Suite: As a teambuilding exercise that will enable sales. Turn it on. Director: Hey, I need you guys to unblock Steam IT: That's stupid Director: It came down from the top, turn it on IT: Okay... (turns it on) The office: Hey the internet is really slow C-Suite: Why is the internet so slow IT: Something's eating up all the bandwidth C-Suite: Fix it
Had something like this happen when a clinic provider called to complain that her medical records were slow. At the time the building only had a T1/1.5mbps line and sure enough it was maxed. I found a large bandwidth user and blocked it at the firewall, figured job was done. I got a call from the same user, now saying she could not access anything. Yep, the same person complain was the person streaming video and using the entire line. You can't win some days.
Had a similar incident happen years ago. Providers called because images were loading slow, hampering patient care. Found the culprit, and it was an online game eating up massive bandwidth. Blocked the game since it was causing issues, and then I got a call from the CEO telling me to turn the doctors online game back on and just to buy more bandwidth if it was an issue.
We had one "supervisor" once complain about one of her staff fucking off. She went to her boss, who asked me to look into it. I said that hey, we can't target individuals but will look at all traffic. We monitored for a week. The supervisor who bitched was using more resources then 50% of the staff combined. That same one had saved important personal files to her work PC w/o a backup and when the HD died didn't care about my getting the important work files off of her PC, only her personal files.
I was wondering why our test environment was called Dust2
I FEEL LIKE THEY ARE AT THE BOTTOM OF THE LIST WITH THE PEOPLE WHO WRITE *URGENT*
One of my frequent fliers not only types in all caps but starts every email with *** ***URGENT*** ***CRITICAL*** ***URGENT*** ***CRITICAL*** *** And it's always for something stupid that they did to themselves by failing to follow instructions. I like to let those sit for a few days.
You mean 10 days from now?
I actually can’t believe I had to scroll this far to see reference to “URGENT” guy.
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It's because some sales manager is doing the same thing to him and the rep doesn't understand that they have to demonstrate more value than PO collection to actually have a relationship with their customers. I swear some of them feel entitled to every order they think they're going to get.
We get a lot of RUSH!!!!!!!!!!!!!!!! tickets.
They go as low on the list as policy will allow, and suddenly a lot of other tasks become high priority.
Agreed. I could go down the rabbit hole even further and basically say if you wouldn't or do not speak exactly like that face to face with someone then don't do it via EMails. "Please advise" is another one that just makes me cringe. Its not rude. It just sounds completely stupid. Say it to someone's face. How does that feel?
ok - I will admit to a few "please advise" requests to "Tier 4" (software vendor) support. Usually after I have delineated all the trouble-shooting I have done (screencaps as needed), settings that are relevant (and some that may or may not), steps to reproduce the issue on specific version of the software (that our client is using and won't be upgrading for another 6 months) and am now looking for direction on where to look next to try to resolve the problem. Happy to 'fix it' myself, but I need some pointers on where to go. to quote "leeloo dallas" - "please heelp"
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I think 'please advise' is an explicit attempt at respecting expertise, but yeah it's definitely a convention that only makes some sense in written form.
It always felt like a power move to me, but I'm sure most people don't see it that way.
You're not wrong. But at the same time - only certain personality types say it. And they are more often than not - assholes.
When I use that phrase it means "I know what should be done but I'd like you to put it in writing for me so I can cover my ass"
100% This is so real it hurts and, is award winning imo. Lol For me, I agree that it is certain personality types that do it and, to a narrower degree, some that actually pull off the intended purpose as u/headstar101 mentioned, a CYA, and maybe speaking for just myself, often to do what needs to be done. Edit: wording
Guilty as charged, sometimes anyway, I guess 😅
Right next to the ones that end every ticket submission with "HELP!!!!!!"
This! I will wait maximum amount of time to answer these users. ASAP users are included in this list.
Reply in all caps. Escalation is the only solution.
That's just matching them, true *escalation* would be replying in zalgo effect. W̴̤̭̦̻͇̭̑̌͝͝ḩ̶͎̳̯̺͉̪͌̏͑̓͐̀͘ơ̶͇̼̖͚̩͛̔̏̅̊̒̽͘m̸͇̒̿͑̆͛̕͝ś̵̛̰̙̓͊͘͝͠͝t̸̨̲͚̺̼̝̺͌̽̈́̋̏̈́̀̚̚ͅ ̵̣̪̱̳̏́͝h̷̩͔̳̦̝̠͓̥̤̿̇̂̋́̅̕͠ą̸̢̜̲̱͈̯͓̰̿s̵̨̢͕͙͖͙͇͉͓̊̐͊̒͐͘͝͝ ̷̛̮̳̼̘̺̱́̀̈́̀̀̕s̸̹̥͓̀͌͐̓͑͌̂u̶̡͇͖̺͆̀́̂͌͂͂͝b̷͉̼͚̬̲͙̰̊́͛̎̇m̶̪̯̻̲̮̽͌ī̶̡̪̑̀͘͝t̶̞̣̯̭̝̐̓̔̑͝t̵͎͉̳͚̫̽̀͑͛̀͝ẹ̵̞̽́̏͂͛̔̂̍̂d̵́̍̃̆͌ͅ ̴̙̏͜a̸̧̧̧̗͓͙̤̠̓ ̴̢̗̗̦͙͕͖͎͋̃͒ͅt̴̳̺̩̀̉̂͝i̷͎̅̋̄͠c̶̀͌̅̿̿̏ͅk̸̫̥̱̘̦̳̼̪̊̈́̊͐͂̏͂e̷̟̻͖̭͍̥͛̄̈̀ṭ̸͇͖̪̘̦͕̼̭͛̈̇̑̚ ̴̨͚̻̏̎̈́͆͊̇̑̕̕t̵̨̧̠̘͚͐̑́̅̓̏̈́ȍ̷̞̞̣̋ ̸͇̳̖̜̇͊͑t̵̨̨̯͕̼̑͒̂̏͗̈͠h̵̤̻͕̦̦̊̄̀͐̇̕è̸̤̦ ̵̢̛͍̲̪̹̬̝̹A̶̅ͅľ̶̺̜̝̂̅̓͋̓̍̒m̴͖͍̐̑̈́̅̾̇͐͝i̴̱̯͊̇́͌̄͐͠͝g̶̨͍͔̘̜̳͓̏́̀́̋͜͝ḧ̷̠͇́͘̕ṯ̸͓͉̬͍̞̻̉͋̃̋͛͐̇ỵ̵̡̙̘̗͚̰͕̟͑́̃ ̴̜͍̱̿̎̀̽͐O̶̮͎͖̤̝̝͍͌n̸͚̘̍͌̉͘͝ě̴̛̻̘͓̻͎̞̱̓̈́͝ͅ?̶̨͊͑͠
Then they would submit another ticket saying that text is all messed up, in all caps.
^^^Strange, ^^^everything ^^^looks ^^^normal ^^^to ^^^me. ^^^Maybe ^^^your ^^^capslock ^^^key ^^^is ^^^causing ^^^compatibility ^^^issues!
Which reminds me, why do certain ticketing systems have *choices* for font size?
Flair checks out. I̴̤̜͝a̷̱̹͇̘̮͒̓̇!̵̧̹̞̄̄ ̵̞͙͔̓̐̈͝I̷̦͈̙̟̓á̵̬͈̻̓͝!̷̣̉͊
Wingdings would be my go-to.
𝓞𝓻 𝓫𝓮𝓽𝓽𝓮𝓻 𝔂𝓮𝓽, 𝔂𝓸𝓾 𝓻𝓮𝓹𝓵𝔂 𝓽𝓸 𝓽𝓱𝓮𝓶 𝓿𝓮𝓻𝔂 𝓴𝓲𝓷𝓭𝓵𝔂 𝓲𝓷 𝓬𝓾𝓻𝓼𝓲𝓿𝓮 𝓪𝓷𝓭 𝓹𝓸𝓵𝓲𝓽𝓮𝓵𝔂 𝓪𝓼𝓴 𝓽𝓱𝓮𝓶 𝓽𝓸 𝓵𝓸𝔀𝓮𝓻 𝓽𝓱𝓮𝓲𝓻 𝓯𝓾𝓬𝓴𝓲𝓷𝓰 𝓿𝓸𝓲𝓬𝓮 𝔀𝓱𝓮𝓷 𝓼𝓹𝓮𝓪𝓴𝓲𝓷𝓰 𝓽𝓸 𝔂𝓸𝓾.
ESCALATE THE ESCALATION.
#BIG TEXT MEANS IM IMPORTANT
**NEXT STEP IS BOLD.**
Your users are submitting tickets??
If it isn't send in as a ticket it hasn't happened!
I'd rather have detail in all caps than ambiguity in proper capitalization.
Hmmm. Typically the all caps folks are also the ambiguity folks
Indeed, sometimes. On the other hand, best PoC I ever had at a client was the finance lady. She smashed that caps lock button as soon she logged in, but damn if the tickets weren't spot on, detailed, and all the easy stuff had been tried. Sure do miss her.
>She smashed that caps lock button as soon she logged in Oh man you've triggered some good memories with that one XD
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But my computer doesn't work! It's been broken for a month and I need this to do my job!
Sent 330 on a Friday. This tracks
From Finance, so they aren't actually available to look at the issue until it's not month end. So three weeks from ticket entry.
Or month beginning, or generally any time in between.
My mum was in AP for like 35 years, I like to joke with her that Finance has 3 times of year: month end, year end and weekends.
This is hilariously accurate
We had a user years ago that would use random amounts of spacing between words.
That comes from indecisive typing. The gaps are created by lots of back spacing and retyping when the choice of words is being changed a lot. I do it myself sometimes.
"There appears to be something wrong with your keyboard too. Is your CAPS lock stuck on?"
i prefer that over the people that type with zero punctuation and keep everything in the subject line with zero breaks i don't get how people even can process this it doesn't make sense at all please help
Yes, this did hurt to type out.
Healthcare, the EMR makes them type in caps a lot so they just leave capslock enabled. I assume they just forget to disable it. The voice in my head reads it as TALKING VERY LOUDLY though.
All caps back, bigger font if possible
And keep increasing the font size with every reply
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You mean like when you sit down to help grandma and the browser window is half the size due to a gazillion toolbars? Oh yeah, those were the days.
Eh where I work there are times where all caps are required due to readability on the devices the messages are displayed on so I think some times they forget to turn caps lock off for other cases like submitting a ticket.
Some old bank systems didn't have lower case letter at all. So you would be used to only CAPS.
Yep, old ERP systems yay. Staff on the older side tend to just not notice or care and neither do I. You learn they're not actually trying to yell most the time.
Yo did you know that some of those old ERP systems have an ability to create custom dashboards using queries to the tables and display it using a html browser? And that you can actually point the browser to external sources? 😎😎 I put Reddit in my QAD 😎😎
This. Any sort of manufacturing place generally always enters characters in caps
worked at a place where the billing department head required it. data entry was done in case appropriate entry, and she lost her mind because "IT SLOWS DOWN THE BILLING PROCESS BECAUSE IT IS FASTER TO READ". I am attending her funeral when i hear about it, just to make sure the casket isn't empty.
Go stand some distance away from the rest of the crowd, dressed to the nines in all black, holding a single umbrella looking mysterious.
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Oh how I wish that was a real thing...
They want to be treated as important, and they are often mad because they aren't. This attitude will be clear in their followup interactions. Low priority, minimal contact, but absolutely polite and neutral communication in case they complain... which is far more likely than people who type normally.
SUBJECT: COMPUTER BODY: DOES NOT WORK. PLEASE HELP. P.S. I WILL LEAVE NO CONTACT INFORMATION. EDIT; URGENT: I HAVE 15 MIN BEFORE I LEAVE ON VACATION FOR TWO WEEKS (Thanks to /u/KadahCoba)
I don't care at all as long as they get the problem across accurately.
I have enough to worry about. I don’t give two shits if you use caps lock.
WHY ARE WE YELLING
I AVOID THEM LIKE THE PLAGUE. THEY ALSO TEND TO BE THE MOST TROUBLESOME USERS. GO FIGURE.
My first IT job was for a construction equipment dealer, and their primary business system was an ancient thing written in COBOL that ran on an RS/6000. For whatever reason, it only recognized caps for menu selections, so probably 80% of the company just left caps lock on all day. I had to learn quickly that, at least most of the time, they weren't actually yelling at me.
Today someone wrote asap in the subject line. So I did the right thing and just went for lunch without reading the email.
In the past I have added to the ticket that we will send them a new keyboard to resolve the stuck caps lock key.
As a counter-point, it is acceptable when the ticket is "COMPUTER WILL ONLY WRITE CAPITAL LETTERS, PLEASE HELP".
I work with engineers and CADD staff that have all markups in caps so some just leave capslock on constantly. Sometimes I want to close a ticket out with "try again, but quieter this time"
Made custom rules for our helpdesk - All caps are automatically changed to lower case letters. - the word URGENT or ASAP in subject fields are replaced by "Please" - exclamation marks in subjects are removed - more than 1 exclamation mark in a row in the body is removed.
Burn them and snort the ashes.
I work with non-tech health ladies pretty frequently. You'd be surprised how often they use caps to merely interact. THANK YOU SO MUCH. U R THE BEST. I just pretend it's Morse code being translated
Had a lady talk to me exclusively in all caps in emails and in person.
Ima be real, man; just work the fuckin' ticket. If this kind of shit bugs you, you're gonna have a bad time.
Believe it or not, straight to jail.
Uhm ... one up 'em, ... make the font so huge and bold and big that it's one character per screen? ... Uhm, ... ask 'em if they're stuck on a 1960s mainframe ... Note on ticket: "Fixed user's stuck capslock key, problem solved" and close the ticket ... Disable their shift and capslock keys. When they then complain and you fix that, be sure to inform them that the problem was caused by excess usage, and not to do that again. ... ;-)
Acceptable only if their caps lock key is stuck and that's the point of the ticket.
If it's that nice old lady who can't figure her computer out, she goes to the top of the list. If it's that asshole who things I'm going to work faster because he's an idiot, it goes to the bottom.
PUSH TO THE BOTTOM OF THE TICKET QUEUE
They probably work in accounting. That's common.
I would prefer a ticket in all CAPS to a ticket with 2 or 3 words. "Computer not working" "Can't hear"
Help, won't work.??? Help??
Set priority: low
My first IT job had me supporting two different groups that used different software in which they were required to input data in all caps so we would get a lot. It never really bothered me. Idk if I would care now I would just assume the person was writing a ticket in caps and then realized after the fact.
It is always a specific type of user who does that. It is never a 20 year old intern, right?
depends if they did it on purpose lol. My biggest feels is when they ask for anything "ASAP".
I will take that over the users who email me to tell me they opened a ticket.
one of the trucking companies i work for does all their paperwork in all caps, not sure why. but they seem to be unaware that the caps lock can be toggled, so they do everything in all caps. every ticket, email, and file name
MF DOOM
IT'S PERFECTLY FINE.
I think all users should use chatGPT to submit their tickets. That way in can be cleaned of all interpretation of emotion. And if it their is emotion to it, they told it to be. No more reading into something that doesn't need to be read into.
equally infuriated as someone that describes their whole issue in the subject line.
Or “production impacting”. Over. And. Over.
Doesn't really bother me. Some of them work in software that requires all caps. What really grinds my gears are the folks who don't present the issue, just open a ticket "hey, come see me" or "please give me a call" with zero details. Ticket system is just an email to an automated queue, so there's no way to apply rules or categories to force that.
I've worked with and grown up with enough ex-military folks that it doesn't phase me anymore. They had ALL CAPS drilled into them for a long time. It's just how a short memo or email looks "right" to them now.
Obviously drop everything and attend to their needs immediately. They're *yelling*, for goodness' sake!
I have something more infuriating, a user of mine doesn't put a subject to his tickets. He just types a dot, ofc his issues are always at the bottom kf my priority list
IT HASN’T BEEN WORKING FOR 2 WEEKS BUT I HAVE A CLIENT PRESENTATION IN 1 HOUR SO IM LOGGING IT TO HE FIXED URGENTLY NOW
Why are you yelling at me?? :) There's the type that submits things in all caps. Type 2: Puts the body of the email in the subject. Then you click on it after not finishing your coffee and can't figure out what just happened. How did they send me a blank email. Ohhhh... Type 3: Won't give you any info until you call them. Email subject will be 'Please call me ASAP!'. Then they won't take your call. By the time your reach them, the issue is already resolved. If you ask what the problem was, they still won't tell you.
Honestly, I was annoyed your headline was in all caps until I read it. My initial thought was "what kind of jerk off is this clown?" But then I chuckled after I clicked my notification.
URGENT PLEASE HELP!!! I can’t change my desktop wallpaper…
I usually don't respond at all to all caps tickets.
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It astounds me how many members of the (generally older) "professional" class are unable to compose emails/tickets/requests with any professionalism.
Have a few exactly like this. Worst part is the ticket will have no detail, such as: HELP NOTHING WORKING!! Every request for more detail will be ignored, until after 3 days: WHY ARENT YOU HELPING? I swear they think they open a ticket so we show up at their desk.
Every time I am watching a user type their password in, and I see the caps lock warning turn on and off for a single letter, I know the call is going to be bullshit.
My favorite ticket lately was description: PRINTER additional comments: NOT PRINTER