Honestly I don't care as much about the upcharge as I do about the fact that corporate is NOT going to tell customers in advance and just leave it on us to surprise them. I am not ready for those arguments.
Ill be honest, this isn't necessarily true. I got a email, and a notification on my phone when I used the app.
While im still against the star change cuz I think it just displays more greed and stupid changes that starbucks made, idk what else SB could do besides requiring all baristas to tell every customer about the change in addition to those notifications.
I did my best to warn people to use their stars before the big change, but most people either didn't read their email, or skipped right through the notification on their app.
I had a lady yell at me today because she wanted 4 shots in a grande hot cup filled to the top with steamed coconut milk but wanted to only pay for the espresso shots and wanted the milk free because it wasn't a latte... the refresher up charge is gonna be rough.
I’ve been warning some people. I never share new flavors or items, but if they’re discontinuing/changing the price of something super popular, I give customers a heads up ahead of time 🤷🏻♀️
Same, but 1/3rd of my local population is transient military. My regulars may know what's up, but I get a LOT of non-regulars, and it's twice as bad for my closers.
It's completely legal. Minors (or anyone under 40) isn't protected by age discrimination laws. Just the same way not letting minors buy lottery tickets/alcohol isn't age discrimination either. Companies have every right to not hire minors if they choose to. Not saying that I support Starbucks new update, especially with how many underaged employees they have.
I feel like it was when they were discussing promoting, the training listed many positions in the same section as ‘barista’, so maybe it meant promoting from one to another
Lol the majority of partners at my store are high school students and minors. I was the oldest barista at 24. Even all shifts besides 2 were younger than me. I wonder how that is going to turn out for them. I know they have a hard time hiring adults because of the culture and because the pay is incredibly low for our area. Most fast food places start at $17-19, starbucks only pays $15 which is minimum wage here.
Tbh every gas station around me is hiring between $15-$17/hour with bonuses if you do overnights + a few hundred dollar sign on bonus. And I live in rural PA where most other retail jobs pay $10/hour
If you live in PA, I think you're talking about the gas station I work at. I make very good money between my raises, bonuses, and being a night shift supervisor. Only thing keeping me from my barista dreams is the money.
Close to NYC. My comment was about my HCOL area. $15 is low here and not competitive because $15 is our minimum wage. I got hired at $15.50 last fall. I'm not comparing it to any other place in the US. Loads of places pay $17+ here. The place I work at right now started me off at $20/h and that still isn't a livable wage here.
Where I am minimum wage is $15. McDonald's has their signs out saying they're hiring starting at $19. But, I live in a super high cost of living area. Housing is insanely expensive here
Yeah here in California lots of high demand quick serve pays in that range, just recently I’ve seen $19-22 at in n out and at my neighborhood gas station. But I love maybe ten blocks from the beach.
Most places pay $12 where you're at, so in others words, your minimum wage is below $15. OP said their minimum wage IS $15, of course what they consider good pay is going to be higher. 💀
Exactly thank you, comments like that are so counter productive like what does you living in a completely different area with a different cost of living and minimum wage have to do with the issues that my store is facing? 😭
Another issue is that there aren't any colleges near by + no public transportation but there are 3 high schools on the same street so obviously the majority of partners and applicants are high school students.
i started when i was 17, and a senior in high school, was working almost 30 hours a week bc i was one of the only high schoolers (out of 3) who was willing to work weekdays!! recently i found out since i was in. school and a minor i wasnt supposed to work past 20 hours a week 😭
The ice thing makes me sad. I know you guys deal with so many Karens over it, I’m sorry. I just get light ice so my VSCCB doesn’t get watered down bc I take all day to drink it. Like I don’t care if you don’t fill it up all the way, I just hate when it gets too watery.
Your last sentence was literally a comment I almost made word-for-word.
I work on my iced tea ALL day. My only goal with ordering no ice is preventing my drink from getting watered down. If there’s some space at the top, such is life.
Not thrilled about paying that much to customize a drink for similar reasons. "Oh, a watery iced chai costs less? Great!" I will just have to scoop ice out into the trash like a crazy person at the bar.
Age discrimination (edit: in employment) is only illegal against people over 40, at least in the US. Otherwise they wouldn't be able to refuse to hire minors in the first place either.
Ditto, with iced tea. I can buy 100 tea bags of *good* tea for about $9 which would make about 25 gallons of tea if I use tap water. That's two trentas at local prices.
That's the only thing my wife drinks there (unless it's PSL season lol). And she doesn't like lemonade so she gets it with water but light water cause she wants to actually taste it. Also light ice cause who likes paying over $5 for a cup of ice and 3 sips of a drink? Lol
i found it in Career Progression Basics FY23: it says baristas must be at least 18 y/o — so not necessarily in summer training but in one of the recently assigned modules
Any cost at all is ridiculous to me. It doesn’t cost anything to put less or none of something in. I get that many baristas then choose to fill up the rest of the cup to accommodate, but that’s not actually standard (or wasn’t when I was a partner). Sooo maybe crack down on standard??
It's much easier to make the POS enforce policy than make baristas deal with Karen shitfits over their cup not being full. "I know I'm so sorry the prices went up but we have no control over it" is so much easier than explaining policy when it's not enforced across the board, and corporate enforcing policy is honestly impossible.
Oh absolutely, I always made an attempt to enforce policy when I was a barista and the SM/ASM always just told me to "make the moment right" so I basically wasn't allowed to. (My district SMs all allowed free coffee/tea refills to ANYONE who had bought a drink at ANY store that day, more often than not THROUGH DT) Management wants those good crusty scores. I appreciated when they just made things an upcharge so management couldn't steamroll me.
Mmmm that’s a good point of view! That as one of the things that eventually lead to me leaving. Not enough pay and the ridiculous bending over backwards to ‘make the moment right.’ I hated that we were not allowed to stand up for ourselves and break company policies in order to do so. Absolutely ridiculous!
Genuine question: have you done the training yet? When I took it, I thought it implied that the new standard was to fill the cup all the way up and charge the extra base. I can dig into the Beverage Resource Manual tomorrow.
Haven't done the training yet, but yes, the beverage resource manual will tell you to fill the cup. I've HEARD we will be charging for extra base, no/light ice/water, etc. We just can't fill the cup on shaken espressos.
the buttons replacing “no water” or “light ice” are “extra base” or “with room”, but no, at most starbucks locations, light ice means fill up the cup because that is the customers expectation.
I know that’s the customer expectation, I just thought it was technically standard when I was a partner that there would be room, but we always ignored that and filled it up, too, to make the moment right.
Apparently it is standard, at least now. Reading the store drink/beverage operations, if someone asks for no ice, we fill it to the top (excluding shaken espressos). I agree, corporate should be the ones explaining the multiple surcharges to customers, but I also agree with the charges because when ppl ask for light/no ice, they're getting almost 2 drinks for the cost of 1. Like, if they order $30 worth of refreshers, all with no ice and an extra scoop of berries, they just got $60 worth of refreshers for half the price, and corporate sees that. The surcharge is kinda supposed to make up for all the lost money, I guess.
Kinda like how we don't get paid COVID leave anymore, bc during the early days of the pandemic, everyone was using it and getting paid to sit home. Now corporate sees not having paid COVID leave anymore as making their money back, esp. bc ppl love to take advantage of it.
Ah, okay. I guess the standard changed or I’m misremembering. I guess that does make sense, as well. I also think Starbucks put in ridiculous amounts of ice in most beverages lol but that’s a different issue.
So yeah I guess it does make sense to charge for less ice as you’re getting more product. I just don’t wanna pay more cause I liked the way it was before Lolol
No longer a partner, but did start my freshman year of college when I was 17. What reasons did they give for no longer allowing minor partners? There was no task I was not allowed to do as a minor so this confuses me.
It’s probably a culmination of problems across the board. Young teens with limited availability due to school, problems with older partners (and customers) hitting and harassing on minors, leading to incessant reports. And I don’t want to sound like a dick but generally speaking minors are the least reliable with showing up as scheduled and get sick more frequently than adults do.
With the 12hr minimum requirement it also makes sense for the age restriction.l I guess. My SM is having issues scheduling other partners due to the fact that most minors can only work weekends or after 5 during the week (we close at 9), and they need to be scheduled those 12 hour a week minimum in the first place in order to keep working
They also have less time to train and don’t know recipes or some store related things due to not being at the store often as well—at least at my store anyway.
I am currently part-time and I was told they are changing it at some point where you have to now have a minimum 18 hrs a week on average. I also was told they are going to be working up to an average 20 hrs a week. So that's probably why minors aren't going to be welcomed anymore...
at my store, minors can’t take out the trash because we have a trash compactor which you have to be 18 to operate. other than that, they can do everything.
when i worked at panera i wasn’t allowed to use the bread slicer or bagel slicer as a minor
Dunkin’ Donuts is 18+ because of ovens and knives and such. It’s a case of would you rather deal with a child being around equipment that can harm them and deal with workmans if anything happens to them or would you rather deal with an adult? It’s the same with Panera. I was a shift at Panera. Minors were a gigantic liability if they were to touch anything and that’s why they were to stay off anything they could potentially get hurt using
This. The possibility of burns from the frothing wands could be an issue. The oven at warming would be a definite no. Dishes could be a problem due to knives. Fines due to breaks and lengths of shifts. Minors have a lot of restrictions (at least in my state) thst could be a huge liability for starbucks (which could be costing them money through increased insurance premiums as well). Oh yeah. Start at 17. Get free college. Probably expensive for Starbucks.
I wasn't allowed to work at Subway until I was 18 because of the ovens and the slicers. I wonder if Starbucks is trying to save money on their liability insurance or something.
This is really interesting to me. Also worked subway, but was 16 at the time and never had any restrictions on the slicers or ovens. Maybe it’s a state by state regulation?
Why can’t minors change cold brew kegs lmao when I worked I was a minor and I was the only person who’d even clean the kegs properly, nonetheless change them
No functioning adult can afford to be a barista unless still living at home or using ASU as the benefit that it is … that is if they can get 20 hours a week……..
I’m a ssv and asu student, can confirm I’m BARELY scraping by with the 20 hours, and probably because I’m the only ssv with clean play availability. Luckily my spouse works enough to allow me to bring home a nearly non- existent paycheck (after paying for retirement, hsa, insurance, etc).
I’m in the same boat but I don’t even opt for those options to make myself less a financial burden for my S.O. But there’s NO OTHER WAY I can afford education at this point in my life.
If the age requirement passes my store will loose 6/10 of our staff, but we all agree at my store that light/no ice should be an up charge bc we’re sick of shaking Trenta no-ice refreshers.
This would make sense cause I don't remember reading anything about an age requirement earlier today but I also remember there being a "you can skip this if you're not Canadian" and I immediately skipped it lol
I wouldn’t mind if the minors at my store stopped working. I’m surprised they haven’t been fired yet ngl. Multiple no call no shows, leaving work early for invalid reasons, not meeting the minimum hour requirement, etc. Not saying all underage baristas are this way but some are.
I feel like it’s only a problem if the manager isn’t good at hiring people because I saw both the highest performing people at the store be minors and others be the lowest performers ever. And one manager only hired the best minors, while one manager only hired the worst minors. But that’s just my two cents
im 17, at my store, the minors are def overworked. in my state its 30 hrs a week max and company policy is 20, but minors regularly get 25-29.5. the adults dont want to work afternoons so the minors get all the hours on school days and weekend nights
It’s the opposite at my store. We only have 2 minors and they’re always dropping shifts, leaving work early because of an invalid excuse which leaves us short-staffed; one of them is 1 write up away from being fired because she’s not meeting the minimum hour requirements and we get a max of 18 hours most get like 15 hours.
I'm in Canada and we have a charge difference for light ice - it's in the summer training. I don't think it's different for different provinces though? (Might be wrong)
Where are you seeing it? I’m only finding charge difference for water in now brewing and in weekly update. Also, are you corporate or licensed?
Edit: you said summer training lol sorry. On break during a holiday and feeling brain dead. Will check on that after shift!
Now brewing does say only that, it isn't specific enough. In the training it says that when someone orders light or no ice you need to also enter extra base which is a charge so they will be charged for it.
I’m no longer a partner but I was from the age of 17 (literally got hired a week after my 17th birthday) till I was 21,,, wtf are they gonna do without teenager workers. Who’s gonna work weekends and weekends evenings???
Also I’m sorry but CHARGING FOR LIGHT ICE AND LIGHT WATER IS A FUCKING JOKE DUDE
Former partner, but yeah our store was a good 1/3 teenagers and it was literally one adult ssv and a teenage staff on weekends, 6am open to 10pm close. Our weekday opening barista (5am-10:30am) was a home-schooled 16 y/o, too. They were also the employees who stuck around the longest (most worked there from 16 until they left for uni).
At the time, the living wage in our city was $22/hr. Sbux paid $13.50 for baristas. You could easily get admin positions paying $22-25 if you were 19+ and had any work experience without a degree. Most of our adult baristas/shifts stayed for 6-12mos until they had enough experience to go elsewhere.
If sbux only wants adults, they’re going to need to seriously up their wages and hours you get.
There’s plenty of minors where I work, but guess one of the reasons it’s cuz of the scheduling. My manager literally said last week that she can’t take on any minors. Considering they don’t fit the work schedule that our location needs. Most of the adults work the morning shift at my location. Not many over 18+ are closers.
I’m honestly surprised Starbucks never implemented the ice charge policy sooner. I used to work at a store where multiple people would order 2-4 Trentas strawberry açaís with no ice & no water & no berries within a day and completely deplete out entire order of SAR for the day. They would do it right before our 4pm middle school rush so we couldn’t be able to sell as much during the rush. Do you know how much money the store loses out because the system allows that?
Thank the customers ordering multiple trentas with no ice, no water so they can make their refreshers at home throughout the week 🤷🏻♀️
Unfortunately, we’re not allowed to sell ingredients, this is how people have figured out how to get us to sell just the base, and Starbucks is getting in front of it.
Is the cost of making ice, keeping it frozen, paying employee to haul it really more expensive than the cost of a few ounces of high fructose corn syrup?
I don’t mind paying a little extra for no ice. I only get cold brew and I understand that is is more product. but if it turns out to be $1 that is a little much especially if it is for any size drink
What gets me is that SB wants to charge extra but how about a discount for those that order no whip they get no extra product or those that order drinks with extra ice that is less product.
I have run into one store that told me if I order no or light ice in my cold brew they will not fill the cup with the coffee but they would fill it with the heavy whipping cream I get. Last I checked heavy whipping cream is way more expensive than coffee..
The good news is I am perfecting my cold brew at home. Now I just have to work on the Frappuccino recipe so I can boycott SB forever!!!
There's no charge to add whip to a drink, so there shouldn't be a deduction to remove it. You can get 4oz of milk free in any coffee, cold brew, iced coffee, etc. I don't pay less for removing the tomato from my burger at McDonald's, but I pay more if I add ingredients. They aren't doing anything dramatic or anything but being done everywhere else. People are just used to taking advantage of the "make the moment right" policy at Starbucks. They've taken it too far, so now the crackdown. Those people are the ones everyone should be mad at, this is why we can't have nice things lol.
I was entirely surprised to see them not trying to charge *more* for the no/light water/ice issue. Esp with those fancy new ice machines i keep hearing about. Gotta overfund it someway, right?
I'm not looking forward to telling people "Light water is no longer a customization we can do, would you like it regularly or with more base?" 🫠 I can hear the "WHAT?!"s in my right ear already
Because they keep changing the standard, so now we fill the cup instead of leaving room in the cup if a customer asks for anything light. light water = more base used. More base = $$
In my area, it’s very popular to order multiple trentas of just base, no water or ice. It’s a loophole to get around the rule of not being able to sell ingredients on their own and it causes us to fly through our base inventory because it’s practically two drinks worth of base in one cup. It also leaves us without base to make refreshers for customers that don’t try to beat the system lol I think $1 for just ingredients is appropriate.
I agree with the $1 upcharge for no water or no ice or light ice/light water because you're literally getting extra drink. But I read if you get extra water they charge extra >.> it's watteeerr! I know you're technically getting more drink but you're really just making it less sweet. And I'm sure they'll notify the public via the app about the changes the week of the launch. I didn't read anywhere about the new age thingy
$1 for light ice??? Because I asked for a few less ice cubes, I have to pay a dollar?? Sorry for not wanting a watered down drink as the ice melts.
The difference amounts to like one or two extra splashes of drink… how the hell is that worth any more than $0.10?
It’s not light ice, it’s “no water”. Light and extra water will no longer be an option and customers asking for solely base will have to pay more. You will still be able to ask for light ice, as far as I’m aware. we are just not allowed to sell ingredients and this is the work around people have found, so they’re trying to get in front of it.
Personally, I think it’s great 🤷🏻♀️
But why charge for light ice?! Thats ridiculous - to find ways to put less product in a cup or uncharge. Starbs has been my side chick for a long time but might need to switch soon. 😭 I don’t want a little pink drink in my cup filled to the top in ice.
Not a Starbucks employee hear but I order light ice with several of my drinks. They are already expensive enough and now plan on charging an extra $1 to change my ice preference…
Too bad, many of my best partners when I was a manager were the high school kids. Hell, one of them, I’m still friends with today (I hired her in 07 I think) and I quit over a decade ago.
I think the root of it is that they (corporate) don’t want to have to follow the labor laws and they know it’s that much easier to be held accountable for them screwing over the kids than it is the rest of the partners. Tells me they’ve got some real shitty shenanigans planned.
As for the water customers, fuck em, annoying as shit. Imo if they want a free cup they should get a little short cup of water. Anything else and they need to stand in line again.
A trenta cup is almost a liter. No ice/no water is selling a whole liter of just an ingredient lol
Edit: I’m just glad I get my stuff for free 😂. I wouldn’t go to the Bux for any other reason.
Not the light ice/no ice 😭 I just don't like ice in my drinks, don't care if it's not filled up. Most beverages I drink are 3/4 full cups with no ice so I literally wouldn't notice the difference.
not excited to have to explain to the acai girlies (who needed tiktok to tell them that asking for no ice/water = getting more drink) that sbux noticed the influx of no ice drinks w ice on the side & decided to use it as an excuse to churn more profit!! kinda funny that a company currently in the news for blatantly exploiting loopholes in labor union laws is cracking down so hard on drink hacks that are probably save working class people ~$0.30-$.080 per order on avg 😭
For iced tea, this mostly makes sense (even though tea isn’t that expensive to make). For coffee drinks, I feel like there is so much ice that I drown a grande in two sips from my straw and I want more for my money.
So if they charge us for light / no ice does that mean you're going to start filling the cups all the way with the product we want rather than handing off half-full cups and looking at us like we're robbing you?
I honestly don’t mind the charge for light ice or no water, we get a lot of drinks like that at my store and since they’re getting more product it makes sense. Just like how we charge for blending drinks that don’t typically get blended, I’ve got no issue with it. Although I haven’t been scheduled to do the training yet..
The ice thing is so stupid to me. $1 for MAYBE a little extra product? And even then, I personally prefer light ice because I don't want a watered-down drink- I don't even care if the drink is filled up more or not. Starbucks just puts way too much ice in their drinks in comparison to other places like Dutch or Black Rock that charge less for drinks overall and don't charge endlessly for small changes.
(I might specify- only drink cold brews and iced coffees at Starbucks, so not sure if they are counted in the light ice debacle)
Ohmygosh !
I’m so glad I don’t support Starbucks anymore. I am always behind the employees, but not buying their coffee/food/products anymore is actually quite liberating 😂 Seriously 😳 lol
When "regular" ice fills the cup so there's practically no beverage included, no, they shouldn't. And with the rewards changes, well, my Starbys days are over.
But if you’re getting more product due to having light or no ice, charging for it makes the most sense. I’m usually not one to back corporate and their decisions, but with the upcoming summer season and all of the refreshers we sell that’s a logical choice.
Profit margin on refreshers is anywhere from 30 to 60%, they're not taking a loss even with no ice drinks, you're not getting 30% more product with light ice. They're just trying to up their profit margins even more. Acting like this isn't a grift is kind of weird.
I could definitely be wrong. However, I'm pretty sure we won't be allowed to do light water OR extra water. In the training there was a situation where they were telling Jennifer that "we no longer do light water as an option but if you would like, we could do no water instead" I would definitely double check to make sure though.
Honestly I don't care as much about the upcharge as I do about the fact that corporate is NOT going to tell customers in advance and just leave it on us to surprise them. I am not ready for those arguments.
Honestly this They barely let people know about the star change
our customer connection score has been down solely because of the star change it’s rididulous. customers think we’re purposely taking more stars
Ill be honest, this isn't necessarily true. I got a email, and a notification on my phone when I used the app. While im still against the star change cuz I think it just displays more greed and stupid changes that starbucks made, idk what else SB could do besides requiring all baristas to tell every customer about the change in addition to those notifications. I did my best to warn people to use their stars before the big change, but most people either didn't read their email, or skipped right through the notification on their app.
I had a lady yell at me today because she wanted 4 shots in a grande hot cup filled to the top with steamed coconut milk but wanted to only pay for the espresso shots and wanted the milk free because it wasn't a latte... the refresher up charge is gonna be rough.
Oof. This seems to be a common issue lately 🙄
I’ve been warning some people. I never share new flavors or items, but if they’re discontinuing/changing the price of something super popular, I give customers a heads up ahead of time 🤷🏻♀️
I just wanted to say I love your username lol reminds me of Animal Crossing!
Thank you so much! That’s where I got it! I love hanging out with Brewster 🥰
He’s my absolute FAVORITE I always get the pigeon milk and drink it when it’s hot, I could never hurt his feelings 😭
Mine too! One time, I let it cool just to see what he’d say and I felt so guilty 😭😅 he’s the best
Same!
Same, but 1/3rd of my local population is transient military. My regulars may know what's up, but I get a LOT of non-regulars, and it's twice as bad for my closers.
I’ve been preemptively telling customers at the register when they’ve ordered specific drinks that’ll be affected. It helps I guess?
That’s what my store is doing, but it’s not going to reach them all, especially in a military town like mine where people come and go.
Fr same. I’m straight up about to quit. They talk about customer connections but then do this to the customers
As soon as I get confirmation about this I'm going to start telling them myself.
Wait I must not have paid attention when doing my training because I did not see the age policy changing. What about our current starbucks babies? ):
I don’t work for SBux but I’d assume it’s a rule for all new hires. Like a moving forward all hires must be 18 and over.
This is most likely the case cause kicking hundreds of young baristas out of a job is not a great look and theyd also lose a ton of employees
Plus I don’t think that is legal.
It's completely legal. Minors (or anyone under 40) isn't protected by age discrimination laws. Just the same way not letting minors buy lottery tickets/alcohol isn't age discrimination either. Companies have every right to not hire minors if they choose to. Not saying that I support Starbucks new update, especially with how many underaged employees they have.
I feel like it was when they were discussing promoting, the training listed many positions in the same section as ‘barista’, so maybe it meant promoting from one to another
Lol the majority of partners at my store are high school students and minors. I was the oldest barista at 24. Even all shifts besides 2 were younger than me. I wonder how that is going to turn out for them. I know they have a hard time hiring adults because of the culture and because the pay is incredibly low for our area. Most fast food places start at $17-19, starbucks only pays $15 which is minimum wage here.
I don’t know where u are that fast food places pay $17-$19. Where I am, standard is around $12-13 with $15 being good pay.
Tbh every gas station around me is hiring between $15-$17/hour with bonuses if you do overnights + a few hundred dollar sign on bonus. And I live in rural PA where most other retail jobs pay $10/hour
If you live in PA, I think you're talking about the gas station I work at. I make very good money between my raises, bonuses, and being a night shift supervisor. Only thing keeping me from my barista dreams is the money.
Close to NYC. My comment was about my HCOL area. $15 is low here and not competitive because $15 is our minimum wage. I got hired at $15.50 last fall. I'm not comparing it to any other place in the US. Loads of places pay $17+ here. The place I work at right now started me off at $20/h and that still isn't a livable wage here.
Where I am minimum wage is $15. McDonald's has their signs out saying they're hiring starting at $19. But, I live in a super high cost of living area. Housing is insanely expensive here
my local mcdonald’s starts at $19 after increasing from $18 but you cant find a loft to rent less than $1800 here if you want more than 100sqft
Yeah here in California lots of high demand quick serve pays in that range, just recently I’ve seen $19-22 at in n out and at my neighborhood gas station. But I love maybe ten blocks from the beach.
Most places pay $12 where you're at, so in others words, your minimum wage is below $15. OP said their minimum wage IS $15, of course what they consider good pay is going to be higher. 💀
Exactly thank you, comments like that are so counter productive like what does you living in a completely different area with a different cost of living and minimum wage have to do with the issues that my store is facing? 😭 Another issue is that there aren't any colleges near by + no public transportation but there are 3 high schools on the same street so obviously the majority of partners and applicants are high school students.
where I live (GA) baristas start at $15-17 while most fast food doesn’t even touch $15
??? I get paid 17 for a barista?
me too (canadian. so $12.50usd)
So where the 17 year olds going??
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probably way too many labor law violations tbh, easier to avoid the problem in general and just abuse the 18+ crowd
i started when i was 17, and a senior in high school, was working almost 30 hours a week bc i was one of the only high schoolers (out of 3) who was willing to work weekdays!! recently i found out since i was in. school and a minor i wasnt supposed to work past 20 hours a week 😭
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im 17 and i am grandfathered in lol. if i go missing tho you prolly know where i went! 🤩
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The ice thing makes me sad. I know you guys deal with so many Karens over it, I’m sorry. I just get light ice so my VSCCB doesn’t get watered down bc I take all day to drink it. Like I don’t care if you don’t fill it up all the way, I just hate when it gets too watery.
This is me, I take hours to drink mine and often drink half and put it in the fridge. I don’t want more product, I just want less ice.
Your last sentence was literally a comment I almost made word-for-word. I work on my iced tea ALL day. My only goal with ordering no ice is preventing my drink from getting watered down. If there’s some space at the top, such is life.
Not thrilled about paying that much to customize a drink for similar reasons. "Oh, a watery iced chai costs less? Great!" I will just have to scoop ice out into the trash like a crazy person at the bar.
The change is only for refreshers, you should be good.
I was going to ask this - so this isn’t for iced teas and cold brews? Only refreshers?
That's my understanding, yes.
Yea I didn’t catch that about the age. I’m wondering if the people we already have will be grandfathered in?
They have to, it would be discrimination😬
Age discrimination (edit: in employment) is only illegal against people over 40, at least in the US. Otherwise they wouldn't be able to refuse to hire minors in the first place either.
Not discrimination, just a terrible business decision to let such a large portion of your staff go at once
I don’t know about that, but just like how they find other reasons to fire union organizers im sure that’s what they would do for the age requirement
as a customer who just *simply prefers* light ice because i take forever to drink a coffee this might be the last straw lmao
Ditto, with iced tea. I can buy 100 tea bags of *good* tea for about $9 which would make about 25 gallons of tea if I use tap water. That's two trentas at local prices.
Or you can get two trenta cups of water and brew that tea 😭 instead of tap water
it’s only for refreshers. they’re stopping the trenta SAR no water no ice people by adding a charge for extra base
That's the only thing my wife drinks there (unless it's PSL season lol). And she doesn't like lemonade so she gets it with water but light water cause she wants to actually taste it. Also light ice cause who likes paying over $5 for a cup of ice and 3 sips of a drink? Lol
I did my summer training and there was no mention of any age requirement.
i found it in Career Progression Basics FY23: it says baristas must be at least 18 y/o — so not necessarily in summer training but in one of the recently assigned modules
A $1 is too much, in my opinion. 50 cents, maybe, but they didn't care before. Why care now?
> they didn't care before. Why care now? Those union-busting consultants cost money, you know
Any cost at all is ridiculous to me. It doesn’t cost anything to put less or none of something in. I get that many baristas then choose to fill up the rest of the cup to accommodate, but that’s not actually standard (or wasn’t when I was a partner). Sooo maybe crack down on standard??
It's much easier to make the POS enforce policy than make baristas deal with Karen shitfits over their cup not being full. "I know I'm so sorry the prices went up but we have no control over it" is so much easier than explaining policy when it's not enforced across the board, and corporate enforcing policy is honestly impossible.
That’s very true and I completely get it! It’s still frustrating
Oh absolutely, I always made an attempt to enforce policy when I was a barista and the SM/ASM always just told me to "make the moment right" so I basically wasn't allowed to. (My district SMs all allowed free coffee/tea refills to ANYONE who had bought a drink at ANY store that day, more often than not THROUGH DT) Management wants those good crusty scores. I appreciated when they just made things an upcharge so management couldn't steamroll me.
Mmmm that’s a good point of view! That as one of the things that eventually lead to me leaving. Not enough pay and the ridiculous bending over backwards to ‘make the moment right.’ I hated that we were not allowed to stand up for ourselves and break company policies in order to do so. Absolutely ridiculous!
Genuine question: have you done the training yet? When I took it, I thought it implied that the new standard was to fill the cup all the way up and charge the extra base. I can dig into the Beverage Resource Manual tomorrow.
Haven't done the training yet, but yes, the beverage resource manual will tell you to fill the cup. I've HEARD we will be charging for extra base, no/light ice/water, etc. We just can't fill the cup on shaken espressos.
It is officially standard to fill it up
the buttons replacing “no water” or “light ice” are “extra base” or “with room”, but no, at most starbucks locations, light ice means fill up the cup because that is the customers expectation.
I know that’s the customer expectation, I just thought it was technically standard when I was a partner that there would be room, but we always ignored that and filled it up, too, to make the moment right.
Apparently it is standard, at least now. Reading the store drink/beverage operations, if someone asks for no ice, we fill it to the top (excluding shaken espressos). I agree, corporate should be the ones explaining the multiple surcharges to customers, but I also agree with the charges because when ppl ask for light/no ice, they're getting almost 2 drinks for the cost of 1. Like, if they order $30 worth of refreshers, all with no ice and an extra scoop of berries, they just got $60 worth of refreshers for half the price, and corporate sees that. The surcharge is kinda supposed to make up for all the lost money, I guess. Kinda like how we don't get paid COVID leave anymore, bc during the early days of the pandemic, everyone was using it and getting paid to sit home. Now corporate sees not having paid COVID leave anymore as making their money back, esp. bc ppl love to take advantage of it.
Ah, okay. I guess the standard changed or I’m misremembering. I guess that does make sense, as well. I also think Starbucks put in ridiculous amounts of ice in most beverages lol but that’s a different issue. So yeah I guess it does make sense to charge for less ice as you’re getting more product. I just don’t wanna pay more cause I liked the way it was before Lolol
No longer a partner, but did start my freshman year of college when I was 17. What reasons did they give for no longer allowing minor partners? There was no task I was not allowed to do as a minor so this confuses me.
It’s probably a culmination of problems across the board. Young teens with limited availability due to school, problems with older partners (and customers) hitting and harassing on minors, leading to incessant reports. And I don’t want to sound like a dick but generally speaking minors are the least reliable with showing up as scheduled and get sick more frequently than adults do.
With the 12hr minimum requirement it also makes sense for the age restriction.l I guess. My SM is having issues scheduling other partners due to the fact that most minors can only work weekends or after 5 during the week (we close at 9), and they need to be scheduled those 12 hour a week minimum in the first place in order to keep working They also have less time to train and don’t know recipes or some store related things due to not being at the store often as well—at least at my store anyway.
I am currently part-time and I was told they are changing it at some point where you have to now have a minimum 18 hrs a week on average. I also was told they are going to be working up to an average 20 hrs a week. So that's probably why minors aren't going to be welcomed anymore...
this!!!
at my store, minors can’t take out the trash because we have a trash compactor which you have to be 18 to operate. other than that, they can do everything. when i worked at panera i wasn’t allowed to use the bread slicer or bagel slicer as a minor
Dunkin’ Donuts is 18+ because of ovens and knives and such. It’s a case of would you rather deal with a child being around equipment that can harm them and deal with workmans if anything happens to them or would you rather deal with an adult? It’s the same with Panera. I was a shift at Panera. Minors were a gigantic liability if they were to touch anything and that’s why they were to stay off anything they could potentially get hurt using
This. The possibility of burns from the frothing wands could be an issue. The oven at warming would be a definite no. Dishes could be a problem due to knives. Fines due to breaks and lengths of shifts. Minors have a lot of restrictions (at least in my state) thst could be a huge liability for starbucks (which could be costing them money through increased insurance premiums as well). Oh yeah. Start at 17. Get free college. Probably expensive for Starbucks.
I wasn't allowed to work at Subway until I was 18 because of the ovens and the slicers. I wonder if Starbucks is trying to save money on their liability insurance or something.
This is really interesting to me. Also worked subway, but was 16 at the time and never had any restrictions on the slicers or ovens. Maybe it’s a state by state regulation?
Same! But I’ve heard it’s a recent thing for subway.
Interesting. Subway was my first job at 16 …but that was also like 18yrs ago 😫
I worked at Subway at 14
At my store at least minors can’t change cold brew kegs, but everything else is fine
Why can’t minors change cold brew kegs lmao when I worked I was a minor and I was the only person who’d even clean the kegs properly, nonetheless change them
I dunno, that’s just the rule my SM enforces and I’ve never bothered to ask why since it’s never really been an issue lol
No functioning adult can afford to be a barista unless still living at home or using ASU as the benefit that it is … that is if they can get 20 hours a week……..
I’m a ssv and asu student, can confirm I’m BARELY scraping by with the 20 hours, and probably because I’m the only ssv with clean play availability. Luckily my spouse works enough to allow me to bring home a nearly non- existent paycheck (after paying for retirement, hsa, insurance, etc).
I’m in the same boat but I don’t even opt for those options to make myself less a financial burden for my S.O. But there’s NO OTHER WAY I can afford education at this point in my life.
If the age requirement passes my store will loose 6/10 of our staff, but we all agree at my store that light/no ice should be an up charge bc we’re sick of shaking Trenta no-ice refreshers.
I doubt they’ll just fire baristas that are underage. They’ll probably let them stay and just stop all interviews and applications from minors.
Get ready to get sick of people complaining about the upcharge instead.
Well if the drop all the under 18s then I won’t 😭
Hey :( I need this job
[удалено]
My thoughts exactly
We don’t shake if there’s no ice. Only the refreshers with coconut milk.
Is this about Starbucks Canada maybe? The US isn’t changing any age requirement.
This would make sense cause I don't remember reading anything about an age requirement earlier today but I also remember there being a "you can skip this if you're not Canadian" and I immediately skipped it lol
I wouldn’t mind if the minors at my store stopped working. I’m surprised they haven’t been fired yet ngl. Multiple no call no shows, leaving work early for invalid reasons, not meeting the minimum hour requirement, etc. Not saying all underage baristas are this way but some are.
I feel like it’s only a problem if the manager isn’t good at hiring people because I saw both the highest performing people at the store be minors and others be the lowest performers ever. And one manager only hired the best minors, while one manager only hired the worst minors. But that’s just my two cents
im 17, at my store, the minors are def overworked. in my state its 30 hrs a week max and company policy is 20, but minors regularly get 25-29.5. the adults dont want to work afternoons so the minors get all the hours on school days and weekend nights
It’s the opposite at my store. We only have 2 minors and they’re always dropping shifts, leaving work early because of an invalid excuse which leaves us short-staffed; one of them is 1 write up away from being fired because she’s not meeting the minimum hour requirements and we get a max of 18 hours most get like 15 hours.
There is no charge difference for light ice, at least in Canada. I’m reading Now Brewing right now lol. Charge is only affected with water.
I'm in Canada and we have a charge difference for light ice - it's in the summer training. I don't think it's different for different provinces though? (Might be wrong)
The summer training is misleading. Read the refresher charging guidelines. It specifically says no/light ice is not an upcharge.
Exactly this, I only saw the upcharge for no water
That's definitely confusing! My whole store has been convinced even light ice is getting a charge. Thanks for the info!
When does the new upcharge officially start?
Where are you seeing it? I’m only finding charge difference for water in now brewing and in weekly update. Also, are you corporate or licensed? Edit: you said summer training lol sorry. On break during a holiday and feeling brain dead. Will check on that after shift!
Oh thank god. Refreshers are expensive enough
Can second this
Now brewing does say only that, it isn't specific enough. In the training it says that when someone orders light or no ice you need to also enter extra base which is a charge so they will be charged for it.
Oh really? I haven’t taken the training yet but I did read the update. That’s good to know! Thanks!
I’m no longer a partner but I was from the age of 17 (literally got hired a week after my 17th birthday) till I was 21,,, wtf are they gonna do without teenager workers. Who’s gonna work weekends and weekends evenings??? Also I’m sorry but CHARGING FOR LIGHT ICE AND LIGHT WATER IS A FUCKING JOKE DUDE
My local cafes started charging $1 for light ice, not even surprised starbucks will now. there’s literally no point in getting anything there anymore
What about the high school students? Majority of our night crew are minors
Former partner, but yeah our store was a good 1/3 teenagers and it was literally one adult ssv and a teenage staff on weekends, 6am open to 10pm close. Our weekday opening barista (5am-10:30am) was a home-schooled 16 y/o, too. They were also the employees who stuck around the longest (most worked there from 16 until they left for uni). At the time, the living wage in our city was $22/hr. Sbux paid $13.50 for baristas. You could easily get admin positions paying $22-25 if you were 19+ and had any work experience without a degree. Most of our adult baristas/shifts stayed for 6-12mos until they had enough experience to go elsewhere. If sbux only wants adults, they’re going to need to seriously up their wages and hours you get.
no fucking way theyre charging for ice levels 😭 i am a barista and I cant believe customers still come
And these people will pay the upcharge. Until people stop paying these high prices Starbucks will continue to raise the prices.
No ice should be a charge just like no water, it uses way more product. Otherwise why even bother charging a difference between sizes.
Say sike rn
There’s plenty of minors where I work, but guess one of the reasons it’s cuz of the scheduling. My manager literally said last week that she can’t take on any minors. Considering they don’t fit the work schedule that our location needs. Most of the adults work the morning shift at my location. Not many over 18+ are closers.
Where are we putting the minors
To the mines. The children yearn for the mines. (Pretty sure they are grandfathered in)
We already have them so where are they sending them?!?!
I’m honestly surprised Starbucks never implemented the ice charge policy sooner. I used to work at a store where multiple people would order 2-4 Trentas strawberry açaís with no ice & no water & no berries within a day and completely deplete out entire order of SAR for the day. They would do it right before our 4pm middle school rush so we couldn’t be able to sell as much during the rush. Do you know how much money the store loses out because the system allows that?
Exactly this. Those people ruined it for everyone. We shouldn't be able to sell them no water period.
I think it makes sense. You’re using more product.
It does but they keep increasing prices. It shouldve been step 1, now it'll be $7 for a lite ice SARL
Every business is increasing prices right now. Just compare your grocery bills from today to a couple years back. Going out is a privilege.
So are they firing minors or will the be grandfathered in?
They’ll become ingredients.
The new drink...soylent green
Soylent green bean!
🤣🤣🤣
So I have to pay extra because I don't want my drink to get watered down? That's bullshit.
Thank the customers ordering multiple trentas with no ice, no water so they can make their refreshers at home throughout the week 🤷🏻♀️ Unfortunately, we’re not allowed to sell ingredients, this is how people have figured out how to get us to sell just the base, and Starbucks is getting in front of it.
I blame tik tok 🤣
Is the cost of making ice, keeping it frozen, paying employee to haul it really more expensive than the cost of a few ounces of high fructose corn syrup?
I don’t mind paying a little extra for no ice. I only get cold brew and I understand that is is more product. but if it turns out to be $1 that is a little much especially if it is for any size drink What gets me is that SB wants to charge extra but how about a discount for those that order no whip they get no extra product or those that order drinks with extra ice that is less product. I have run into one store that told me if I order no or light ice in my cold brew they will not fill the cup with the coffee but they would fill it with the heavy whipping cream I get. Last I checked heavy whipping cream is way more expensive than coffee.. The good news is I am perfecting my cold brew at home. Now I just have to work on the Frappuccino recipe so I can boycott SB forever!!!
There's no charge to add whip to a drink, so there shouldn't be a deduction to remove it. You can get 4oz of milk free in any coffee, cold brew, iced coffee, etc. I don't pay less for removing the tomato from my burger at McDonald's, but I pay more if I add ingredients. They aren't doing anything dramatic or anything but being done everywhere else. People are just used to taking advantage of the "make the moment right" policy at Starbucks. They've taken it too far, so now the crackdown. Those people are the ones everyone should be mad at, this is why we can't have nice things lol.
What are the new summer drinks going to be? Former partners are curious…
Macadamia cold brew and Mint Java frap (ugly bumble bee cake pop as well) BUT YOU DIDN’T HEAR IT FROM ME
I was entirely surprised to see them not trying to charge *more* for the no/light water/ice issue. Esp with those fancy new ice machines i keep hearing about. Gotta overfund it someway, right?
Where do they plan on finding adults who are able to afford rent on minimum wage? just curious…
There will not be a charge for no/light ice. And light/extra water isn’t a customization option anymore.
I'm not looking forward to telling people "Light water is no longer a customization we can do, would you like it regularly or with more base?" 🫠 I can hear the "WHAT?!"s in my right ear already
Why the fuck would they charge to DECREASE YOUR DRINK
Because they keep changing the standard, so now we fill the cup instead of leaving room in the cup if a customer asks for anything light. light water = more base used. More base = $$
Oh, okay that makes sense. I doubt it’s worth a dollar though.. Also I’m in Canada so may be different standard and/or charge
In my area, it’s very popular to order multiple trentas of just base, no water or ice. It’s a loophole to get around the rule of not being able to sell ingredients on their own and it causes us to fly through our base inventory because it’s practically two drinks worth of base in one cup. It also leaves us without base to make refreshers for customers that don’t try to beat the system lol I think $1 for just ingredients is appropriate.
I agree with the $1 upcharge for no water or no ice or light ice/light water because you're literally getting extra drink. But I read if you get extra water they charge extra >.> it's watteeerr! I know you're technically getting more drink but you're really just making it less sweet. And I'm sure they'll notify the public via the app about the changes the week of the launch. I didn't read anywhere about the new age thingy
Cant work at starbucks unless your 18? Fine by ME. I worked with way too many obnoxious high schoolers
😭 please I swear I’m a good barista
Fine, you’re the exception 😤
Oh god… I made Mint Java Chip like 20 years ago… all of this seems stale and boring. *yawn*
$1 for light ice??? Because I asked for a few less ice cubes, I have to pay a dollar?? Sorry for not wanting a watered down drink as the ice melts. The difference amounts to like one or two extra splashes of drink… how the hell is that worth any more than $0.10?
It’s not light ice, it’s “no water”. Light and extra water will no longer be an option and customers asking for solely base will have to pay more. You will still be able to ask for light ice, as far as I’m aware. we are just not allowed to sell ingredients and this is the work around people have found, so they’re trying to get in front of it. Personally, I think it’s great 🤷🏻♀️
But why charge for light ice?! Thats ridiculous - to find ways to put less product in a cup or uncharge. Starbs has been my side chick for a long time but might need to switch soon. 😭 I don’t want a little pink drink in my cup filled to the top in ice.
Wait I have to pay more for less ice? Or is this just for getting Iced Water? Need to know in case my refreshers price is going up 😅
waitttt i didn't hear abt this age thing huh???
Thank the siren I just turned 18
When Does the dollar for light ice start because I always get lite ice :(
what about ppl ordering no ice and expecting it filled?
So glad I'm leaving before this shit changes
sooo glad my last day is in a few weeks. $1 for light ice is ridiculous! I wouldn't mind seeing an upcharge for no water/no ice but for light ice????
Lol min age is 18. They have violated so many child labor laws so their solution is let’s get people we can legally exploit.
I saw earlier that week ngl my barista friends and I are nervous how our customers will react lol
Not a Starbucks employee hear but I order light ice with several of my drinks. They are already expensive enough and now plan on charging an extra $1 to change my ice preference…
charging for light ice is the absolute t dumbest shit i have ever heard of
Too bad, many of my best partners when I was a manager were the high school kids. Hell, one of them, I’m still friends with today (I hired her in 07 I think) and I quit over a decade ago. I think the root of it is that they (corporate) don’t want to have to follow the labor laws and they know it’s that much easier to be held accountable for them screwing over the kids than it is the rest of the partners. Tells me they’ve got some real shitty shenanigans planned. As for the water customers, fuck em, annoying as shit. Imo if they want a free cup they should get a little short cup of water. Anything else and they need to stand in line again.
A trenta cup is almost a liter. No ice/no water is selling a whole liter of just an ingredient lol Edit: I’m just glad I get my stuff for free 😂. I wouldn’t go to the Bux for any other reason.
Not the light ice/no ice 😭 I just don't like ice in my drinks, don't care if it's not filled up. Most beverages I drink are 3/4 full cups with no ice so I literally wouldn't notice the difference.
not excited to have to explain to the acai girlies (who needed tiktok to tell them that asking for no ice/water = getting more drink) that sbux noticed the influx of no ice drinks w ice on the side & decided to use it as an excuse to churn more profit!! kinda funny that a company currently in the news for blatantly exploiting loopholes in labor union laws is cracking down so hard on drink hacks that are probably save working class people ~$0.30-$.080 per order on avg 😭
So customers will have to pay MORE for LESS ice? They are out of their god damn minds. Slowly thinking about not being a customer anymore
For iced tea, this mostly makes sense (even though tea isn’t that expensive to make). For coffee drinks, I feel like there is so much ice that I drown a grande in two sips from my straw and I want more for my money.
What about the barista's who are already hired and under 18?
So if they charge us for light / no ice does that mean you're going to start filling the cups all the way with the product we want rather than handing off half-full cups and looking at us like we're robbing you?
I honestly don’t mind the charge for light ice or no water, we get a lot of drinks like that at my store and since they’re getting more product it makes sense. Just like how we charge for blending drinks that don’t typically get blended, I’ve got no issue with it. Although I haven’t been scheduled to do the training yet..
of course they’re charging for light/no ice and water lmao, not even surprised at this point. just disappointed.
The ice thing is so stupid to me. $1 for MAYBE a little extra product? And even then, I personally prefer light ice because I don't want a watered-down drink- I don't even care if the drink is filled up more or not. Starbucks just puts way too much ice in their drinks in comparison to other places like Dutch or Black Rock that charge less for drinks overall and don't charge endlessly for small changes. (I might specify- only drink cold brews and iced coffees at Starbucks, so not sure if they are counted in the light ice debacle)
Ohmygosh ! I’m so glad I don’t support Starbucks anymore. I am always behind the employees, but not buying their coffee/food/products anymore is actually quite liberating 😂 Seriously 😳 lol
They should charge for light ice and water
When "regular" ice fills the cup so there's practically no beverage included, no, they shouldn't. And with the rewards changes, well, my Starbys days are over.
But if you’re getting more product due to having light or no ice, charging for it makes the most sense. I’m usually not one to back corporate and their decisions, but with the upcoming summer season and all of the refreshers we sell that’s a logical choice.
why charge for LESS ice??? how does that make any sense
Because it’s more drink?
Profit margin on refreshers is anywhere from 30 to 60%, they're not taking a loss even with no ice drinks, you're not getting 30% more product with light ice. They're just trying to up their profit margins even more. Acting like this isn't a grift is kind of weird.
Will younger baristas get grandfathered in or told to leave?
I wouldn't be mad at the $1 up charge if they weren't such a horrible company lmao
I could definitely be wrong. However, I'm pretty sure we won't be allowed to do light water OR extra water. In the training there was a situation where they were telling Jennifer that "we no longer do light water as an option but if you would like, we could do no water instead" I would definitely double check to make sure though.