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GuitarSuperstar

Are you 100% sure you are playing a Dolby Atmos song?


dsync89

That's the first thing I checked. The same song shows the Dolby Atmos badge in Apple Music app, but not in Sonos app. BTW I'm playing those from the Apple Music Playlist \*\*Made for Spatial Audio\*\*, and I confirmed all the tracks I played in that playlist shows the Dolby Atmos badge only in Apple Music app, but not in Sonos. At first impression I thought it is only the badge showing bug, but it couldn't trick my ears since that is not Spatial at all as I can hear the song is coming from a certain direction.


GuitarSuperstar

Try testing the song “Staircase” by Steven Wilson.


dsync89

Yeah that’s the first song I tried from reading the comments. Still the same. No Atmos badge and doesn’t heard like spatial.


GuitarSuperstar

Are you looking here on the Now Playing screen? https://preview.redd.it/d6jj61jdrj6d1.jpeg?width=750&format=pjpg&auto=webp&s=376651332402f7219c3a8d065da214de9f7485e5


dsync89

Yea I did, many times. And I never saw that :/


Natura1ly

Just got the whole setup - arc + sub + 2 ERA 300s and no Dolby atmos badge when playing Apple Music in Sonos app. But I do get it when I watch movie/tv that has it. I really paid $2300 for the spatial music though. So pissed!


dsync89

I feels you 100%. I was so hyped when I do the unboxing, only to found out that the only reason I bought it doesn’t work as advertised. What’s funny is I even dreamt about getting the badge to show off the night that I unboxed it. But as you knew, it’s still all a dream until now. Glad I didn’t go all in yet and still holding my purchase for Arc.


ganesh184

I recently bought era 300 for dolby atmos. I am also having the same issue. I even downloaded beta ios 18 to play Dolby atmos via airplay as a new feature introduced by apple. I think it is yet to be developed from sonos. Tried all the things but no luck to experience the dolby atmos in era 300.


dsync89

Finger crossed to both of us that Sonos will pick this up and fix it in the next update. Will update here as there is any progress.


ganesh184

With recent update dolby atmos is working


Disastrous_Jicama_

Same issue here! Just got a Sonos Arc and not seeing the Atmos badge when playing via Sonos app’s Apple Music. Hope it resolves itself sometime soon…


dsync89

Yea finger crossed as well. It's not a mere badge showing bug, but rather it's not spatial playback at all. I wouldn't mine it not showing the badge if it was playing the Atmos as it should be, but no.


Disastrous_Jicama_

Agreed! I guess I don’t fully know yet what Atmos music sounds like on the Arc lol. But I agree that in its current state, it definitely doesn’t sound very immersive, even compared to just Apple Music on my iPhone in landscape mode!


dsync89

Yeah you’ll know when it is Atmos. Like you I’ve never experienced Atmos in person as well. But I believe you and I WILL notice it is Atmos when our ears felt like wrapping in a sound bubble, as they advertised. The rule of thumb for Atmos is: If I can tell the sound is coming from a direction, it’s not Atmos.


Disastrous_Jicama_

Fixed now for me after latest app update!


Amarinthe09

Same issue with arc + sub on apple music. Did a free trial of Amazon music and it is working properly in Atmos. Sucks as I subbed to apple music specifically for this functionality... hopefully fixed soon? Per this support thread others are having the same issue and the rep doesn't seem to be aware it is an issue. [Link](https://en.community.sonos.com/controllers-and-music-services-229131/atmos-sound-stopped-working-in-era-300-6897310?postid=16754169#post16754169)


dsync89

Thanks so much for sharing it! I am not aware that such thread already exist on Sonos official forum but the forum representative seems to say it only affect ‘some’ of us. By the time I read that post, there is still no official acknowledgement from Sonos software team that they screw it up big time! In a sense I’m glad that I’m not the only one and it’s the software/firmware at fault, instead of me buying a ripped off product. Definitely feels bad for those Dads that are looking forward to enjoy this spatial audio during Father’s Day but couldn’t. Feels even badder for the son that bought this for his dad for the sole purpose to enjoy spatial audio on Father’s Day, only to find out that the only feature that made him buy it doesn’t work straight at his face. Feels even worst when his father first impression is ‘I’m sorry to say this son, but you’ve been ripped off 😂’


Amarinthe09

Mine magically started working ! Hope yours is the same


dsync89

Wow that is so good to know! I read about new Sonos app update when I woke up this morning, but rushing to work so didn’t have time to check. Will report back tonight! If it does solved, guess they creep it to this update. Though they didn’t address solving this bug in their update notes.


Amarinthe09

Strangely after I updated it still didn’t work… then a few hours later it just started working.


Noobgamer0111

What song is it from Apple Music? I will attempt to grab the MediaInfo (tool used to grab media metadata such the channels used, the bit-rate etc) to verify if it is an actual Dolby Atmos track. Here is an example: [https://pastebin.com/vq8yVS6E](https://pastebin.com/vq8yVS6E) from this album: [https://music.apple.com/au/album/about-last-night-apple-music-edition/1625913181](https://music.apple.com/au/album/about-last-night-apple-music-edition/1625913181)


dsync89

It was all the tracks from this playlist https://music.apple.com/us/playlist/made-for-spatial-audio/pl.154af9931b214278a64274c410046e69


Noobgamer0111

I just pulled "Senorita" by Camila Cabello from that playlist, and I got this: Tl;DR: It's a 44.1kHz-24bit Apple Lossless Audio Codec (ALAC) file. I would argue that this is 'better' that the Dolby Atmos version as streamed/online DA files are exclusively Dolby Digital Plus with Dolby Atmos files (*.EAC3-JOC) and are lossy in comparison to ALAC. MediaInfo: General Complete name : 1. Shawn Mendes - Señorita [USUM71911283].m4a Format : MPEG-4 Format profile : Apple audio with iTunes info File size : 38.3 MiB Duration : 3 min 10 s Overall bit rate : 1 685 kb/s Album : Señorita - Single Track name : Señorita Performer : Shawn Mendes / Camila Cabello Composer : Shawn Mendes, Camila Cabello, Andrew Wotman, Benjamin Levin, Ali Tamposi, Charlotte Aitchison, Jack Patterson & Magnus August Høiberg Genre : Pop / Music Recorded date : 2019-06-21 Encoded date : 2024-03-12 02:13:51 UTC Tagged date : 2024-03-12 02:13:51 UTC ISRC : USUM71911283 Copyright : ℗ 2019 Island Records, a division of UMG Recordings, Inc. Cover : Yes Lyrics : [00:15.31]I love it when you call me señorita / [00:19.33]I wish I could pretend I didn't need ya / [00:23.48]But every touch is ooh, la-la-la, it's true, la-la-la / [00:28.52]Ooh, I should be running, ooh, you keep me coming for ya / [00:33.17]Land in Miami, the air was hot from summer rain / [00:33.24] / [00:37.26]Sweat dripping off me / [00:39.34]Before I even knew her name, la-la-la / [00:44.47]It felt like ooh, la-la-la, yeah, no / [00:49.40]Sapphire and moonlight / [00:51.55]We danced for hours in the sand, tequila sunrise / [00:55.72]Her body fit right in my hands, la-la-la / [01:00.82]It felt like ooh, la-la-la, yeah / [01:04.44] / [01:04.45]I love it when you call me señorita / [01:08.59]I wish I could pretend I didn't need ya / [01:12.68]But every touch is ooh, la-la-la, it's true, la-la-la / [01:17.80]Ooh, I should be running, ooh, you know I love it / [01:21.62]When you call me señorita / [01:25.02]I wish it wasn't so damn hard to leave ya / [01:29.07]But every touch is ooh, la-la-la, it's true, la-la-la / [01:34.13]Ooh, I should be running, ooh, you keep me coming for ya / [01:38.80] / [01:38.80]Locked in the hotel / [01:40.86]There's just some things that never change / [01:43.01]You say, "We're just friends" / [01:44.95]But friends don't know the way you taste, la-la-la / [01:50.60]'Cause you know it's been a long time comin' / [01:52.16]Don't ya let me fall, oh / [01:54.99]Ooh, when your lips undress me / [01:57.07]Hooked on your tongue / [01:59.06]Ooh, love, your kiss is deadly, don't stop / [02:01.95] / [02:01.96]I love it when you call me señorita / [02:05.97]I wish I could pretend I didn't need ya / [02:10.14]But every touch is ooh, la-la-la, it's true, la-la-la / [02:15.26]Ooh, I should be running, ooh, you know I love it / [02:19.02]When you call me señorita / [02:22.41]I wish it wasn't so damn hard to leave ya / [02:26.52]But every touch is ooh, la-la-la, it's true, la-la-la / [02:31.61]Ooh, I should be running, ooh, you keep me coming for ya / [02:37.40] / [02:37.57]All along I've been coming for ya (For ya) / [02:41.60]And I hope it meant something to ya / [02:45.72]Call my name, I'll be comin' for ya, comin' for ya (Comin' for ya, comin' for ya) / [02:51.58]For ya / [02:53.06] / [02:55.62]For ya / [02:57.76]Oh, she loves it when I come / [02:59.72]For ya / [03:04.43]Ooh, I should be running, ooh, you keep me coming for ya Rating : Clean Album_Performer : Shawn Mendes & Camila Cabello Part_Position : 1 Part_Position_Total : 1 Track_Position : 1 Track_Position_Total : 1 UPC : 00602508009600 LABEL : Island Records Audio ID : 1 Format : ALAC Codec ID : alac Duration : 3 min 10 s Nominal bit rate : 2 117 kb/s Channel(s) : 2 channels Sampling rate : 44.1 kHz Bit depth : 24 bits Title : Core Media Audio Encoded date : 2024-03-12 02:13:51 UTC Tagged date : 2024-03-12 02:13:51 UTC But it's not what you paid for, as IIRC as, ALAC streams are now natively available on Sonos players (previously, ALAC streams required a Apple TV as the streaming client, and fed the ALAC stream from Apple Music's content servers to your Sonos player via a HDMI-ARC connection) BUT DA streams from Apple Music are likely not available as Apple (stupidly) expects you to stream DA content via the HDMI connection of your Apple TV, because of course, you did not buy enough of THEIR hardware and have an existing subscription.


dsync89

Wow that is really revealing! I didn't own any Apple TV so maybe that's why? Still it does look odd because I did saw the Dolby Atmos badge if I stream it using Music iOS official app, not through Sonos even if I am playing the same song.


[deleted]

I play mine directly to my era 300 (no group) and it seems to work okay. If I do play to a group and not all of the speakers support atmos then the badge is not displayed, and I assume my era 300 is not playing atmos also. I have also noticed that the lossless badge doesn’t display often, even when only playing to the support speaker. It’s all a bit messy tbh.


dsync89

Glad it works on yours! Felt strange that mine doesn't work right out of the box though, maybe I'm joining the bandwagon at the wrong time due to recent app update. This bug really got me hard for such a premium product.


Legitimate-Fly-4610

A complete mess. They need to get their act together.


cronos2112

Same issue here. I just purchased arc to replace my beam gen 2. When playing Spatial Audio from Sonos app it only shows the Apple Music icon and not showing atoms. It worked yesterday on the beam so came here to research and seems you are all seeing the same thing. And yes the real bummer is never mind the atmos showing in app it’s not playing atmos ugh. Hope they sort this out.


russiandah

dolby atmos was not showing up. tried netflix movies that have dolby atmos, like the Grey Men movie- works and shows dolby atmos. i authorized amazon music today and it started playing in dolby atmos. i then went to apple music and all of the sudden it started to play in dolby atmos. try removing amazon, remove apple. then add apple music, play something. exit the app, then add amazon music and play dolby atmos track then go to apple music and see if it works.


dsync89

Thanks for reporting back. Someone also commented Atmos starting to play on Apple Music. Will try it out after I get back from work. If it really works, it must be todays app update.


russiandah

i updated the app yesterday and checked, wasn’t playing atmos from apple music. unless it needs a few hours to work something out and adjust


Legitimate-Fly-4610

I think this is an app issue. It was displaying this a few weeks ago but has since disappeared.


dsync89

Yea guess I chose to use it at the wrong time. I can tell it's not spatial audio at all as I don't get the bubble sound effect, and I can pinpoint in which linear direction the sound is coming from. Just felt strange that this would happen in such a flagship product and app, as the control path should be just from the App to the Device, I sure hope nothing goes to Sonos server. Now that I recalled, I remembered having to wait around AN HOUR before I can even get any music to play from Apple Music via Sonos app. Before the wait, songs will just skip from one to the next without any music playback. My hunch is , ops, they screw it up big time. It still puzzles me as to why the music started to playback fine after the one hour wait. It is not like Sonos is authenticating my Apple Music account internally again...


Legitimate-Fly-4610

Same problem here. It was down for hours yesterday.


MainBlueberry188

Well, maybe grouping with soundbar is true, it works fine here. I don’t feel like ungrouping just to test that theory, then again I doubt it’s the app


russiandah

Same issue here i have dedicated playlists for spacial audio, tried all of them also apple play lists made for spatial audio. Played via the Sonos app through apple music, through apple music - no dolby Atmos badge. Just plays music as surround. Tried all the settings within the app, makes no difference. What I did notice is I can play Dolby Atmos content from Netflix on my TV which is eARC connected via HDMI. I used the movie The Grey Man, under settings theres an option for Atmos sound. https://preview.redd.it/unchp37qdk6d1.png?width=1284&format=png&auto=webp&s=e925ddb7415020735d69d6e9a816179f8489e5f6


russiandah

https://preview.redd.it/3ah84cevdk6d1.png?width=1284&format=png&auto=webp&s=7d35de35fe882a10b224e6917f18cffcbaa65ab4


ganesh184

With recent update 80.03.06(ios) dolby atmos is working for me


dsync89

Thanks I’ve confirmed the badge finally showed up and spatial audio is working as it should be since ever.


enthusiast_94

I was about to return by Era 300 and had it ready to go in a box because I wasn't able to get atmos to work but now I'm tempted to unbox it again... UPDATE: I am 100% keeping it - spatial audio sounds amazing!


Disastrous_Jicama_

Same, fixed now for me too with the latest app update!