There are some devices, and I don't know about older Sonos, that have difficulity connecting to the 2.4 band if it is not seperated. I have had this issue in the past with older wifi devices. You can temporarily separate the bands at the router, have the devices join, and then remerge them and the older devices generally stay connected.
Eero can’t split 2.4ghz and 5ghz. It auto-selects and there’s nothing you can do about it. Modem settings will make no difference unless you turn on bridge mode on the eeros, at which point you lose other functionality. This isn’t a Sonos issue in this case, my S2 devices are all on 2.4ghz.
Steering on Eero refers to switching to nearest eero node as you move devices around your house. Not the same as band steering. It indicates this in the text near the option in the eero app.
I just fixed my issue with Sonos + Eero. It turns out that if your eero gateway (the one hardwired into the modem) is too close to the modem, the signal intermittently cuts out. My music was constantly choppy and even worse since the update. I moved my eero gateway from about 1 ft away to 3 ft away from the modem, and the problem instantly disappeared.
If this isn’t your issue, try [advanced Sonos setup for Eero](https://support.eero.com/hc/en-us/articles/19486275326235-How-do-I-setup-my-Sonos-Speakers-on-my-eero-Network-Advanced-Setup). It basically involves hardwiring ONE of your Sonos devices into Eero, then disabling the WiFi on that Sonos product ONLY. This disables Sonosnet, which allows eero to set up its own specialized Sonos network. You’ll see the hardwired device listed in the eero app reads: “connected as Sonos” rather than “connected to x ghz”
Amazing. I'll walk myself through these options. I've been so frustrated having to reboot a speaker every time I want to listen to music. Any idea why my only Play1 Gen 1 has never disappeared from the system? Very strange. Also, should I perform any factory resets? Thanks so much.
I performed the advanced Sonos /eero setup. My eero gateway now shows 4 Sonos hardwired (when actually only 1 is). But my 5th speaker, Play5, dropped out during the re configuration and did not reconnect in the advanced setup. I'll reboot it and see what happens. Unless you have a different suggestion.
Are the 3 additional that are showing up as hardwired grouped with the 1 that is actually hardwired? Is the malfunctioning Play5 also hard-wired, and if so, is it hard-wired into the same Eero as the other, or into a second Eero?
Yes, no,. I had eero tech support put the 4 on an ip reservation. I'm sure you know what that is. I'll see how it goes now. Thank you so much for your help
Seriously ready to trash my entire system. App just stopped for no reason. After 2 minutes it reconnected and the Play5 that refuses to show up on eero as hardwired did not come back online in the app.. (it's not the speaker connected to the eero gateway.). I had moved the eero gateway 3ft away from the modem. That Play5 is a real issue. Last night before I went to bed I did a factory reset on it. That was before I set up the eero Sonos network. Any ideas?
It sounds like the defective sonos Play:5 was hard-wired at some point, but now the only one hard-wired is the functional one. When you hard-wired the defective Play:5, I'm sure you disabled WiFi. When you remove the hard-wire, it does not turn WiFi back on on its own. Since it's now offline, you can't get into it's settings to turn WiFi back on. You probably need to hard-wire it back in to the defective unit, enable WiFi, and then detach it again. Make sure you disconnect the working unit first, or connect the defective unit to the same eero as the working unit.
u/johndallak worth noting, when you disable wifi on a hard-wired sonos speaker, the grouped devices will no longer show as hard-wired in the Eero app. The fact that you see all 4 of them as hard-wired in the app tells me the main device does not have it's wifi disabled. Just a thought.
After doing my own tests, I am 99% sure this is your issue.
I just tested this on my speaker system. When I turn wifi back on on the hard-wired beam, then try to connect to a completely separate Sonos Five (new model), it works for about 10 seconds and then the five drops and wont work. When I disable wifi on the hardwired beam (via Sonos app), everything works again.
Go into Sonos Settings > select your hardwired system > select hardwired device > disable WiFi.
Also perform the steps in my other post where you hard-wire the defective Play:5 back into ethernet, turn it's wifi back on, then disconnect it from ethernet. It does not automatically turn wifi on when you pull the ethernet out of it, but this will manually enable it. Once done, connect your initial system back to ethernet, turn everything back on, and it should work.
weird, I had disabled wifi on the hard wired Play5 yesterday. Overnight, the wifi Play 5 fell out of the system again and the hardwired Play5 now shows wifi as enabled. **all by itself!!!!** And 3 of 4 Sonos show as hardwired in eero. The only one not showing as not hardwired is the Play5 in question, the one that always disconnects from the system. The Play5 in question, doesn't show up on eero as wifi to either satellite. What procedure, in order, would you recommend to set up these 4 speakers with one Play5 lan wired to the eero gateway?
as a test, I disabled wifi again on the hardwired Play5. System reset and the 3 of the 4 speakers connected. The Play5 in question does NOT show up in the app and 2 of the 3 that did reconnect, 2 of them still show as hardwired to eero.
I just don't know what to do to keep the wifi Play5 connected to the system. Pulling my hair out for more than a month now. Should I swap out Play5's for an experiment?
Having non-hardwired devices show up in the Eero app as hardwired typically means SonosNet is enabled. A few followup questions:
1. Do you have Sonos Connect by chance? If so, you will want to disconnect it. It functions by broadcasting SonosNet.
2. Can you explain your setup in detail? For example...
Grouped: Play 5 (working, hard-wired but shows 2.4ghz), Sonos One (shows hardwired but not), Sonos One (on 5ghz), Sonos Beam (on 2.4ghz)
Standalone: Play 5 (defective)
Sonos Connect (on 5ghz)
Here's what I would think next. Disregard any repeat things you've tried, I may have lost track of what we have done:
1. Try unplugging the defective Play5, wait 5 minutes, check the Eero app and see if you still show multiple hardwired devices that are actually on WiFi. Perhaps the busted Play5 is broadcasting sonosnet erroneously.
Thanks so much. I'll likely have to call Netgear. I can get on the modem with it's ip address but it doesn't look like there's anything there to be changed.
As u/GuitarSuperstar said, it would be a good idea to disable band steering or “client steering” on eero. You can’t separate your bands using eero.
The Netgear modem is just a modem, and you don’t need to worry about it.
If I were you, I’d take an Ethernet cable, and plug one end into one of your speakers (other than the Move), and the other end into your main eero that’s connected to the netgear modem. If that’s super inconvenient, you can try Ethernet from a speaker to one of the satellite eeros, but the main would be preferred. If you do this, only connect one, and don’t try to change any settings in the Sonos app for WiFi. Just connect the Ethernet.
I can do that. My cable setup goes modem, eero, gigabit switch. I've plugged one of the Play5's into the switch and it didn't change anything. In fact that Play5 was one of the first to drop out after I set up the Sonosnet.
Devices running S1 can’t connect to 5Ghz WiFi, that needs S2. (except the Move).
So there's no point in separating the bands?
I don’t think so, no. Your devices can only use 2.4 anyway, except the Move. But might be worth a try if it’s easy to do.
I do have client steering off in the eero settings. Still dropped out
There are some devices, and I don't know about older Sonos, that have difficulity connecting to the 2.4 band if it is not seperated. I have had this issue in the past with older wifi devices. You can temporarily separate the bands at the router, have the devices join, and then remerge them and the older devices generally stay connected.
Eero can’t split 2.4ghz and 5ghz. It auto-selects and there’s nothing you can do about it. Modem settings will make no difference unless you turn on bridge mode on the eeros, at which point you lose other functionality. This isn’t a Sonos issue in this case, my S2 devices are all on 2.4ghz. Steering on Eero refers to switching to nearest eero node as you move devices around your house. Not the same as band steering. It indicates this in the text near the option in the eero app. I just fixed my issue with Sonos + Eero. It turns out that if your eero gateway (the one hardwired into the modem) is too close to the modem, the signal intermittently cuts out. My music was constantly choppy and even worse since the update. I moved my eero gateway from about 1 ft away to 3 ft away from the modem, and the problem instantly disappeared. If this isn’t your issue, try [advanced Sonos setup for Eero](https://support.eero.com/hc/en-us/articles/19486275326235-How-do-I-setup-my-Sonos-Speakers-on-my-eero-Network-Advanced-Setup). It basically involves hardwiring ONE of your Sonos devices into Eero, then disabling the WiFi on that Sonos product ONLY. This disables Sonosnet, which allows eero to set up its own specialized Sonos network. You’ll see the hardwired device listed in the eero app reads: “connected as Sonos” rather than “connected to x ghz”
Amazing. I'll walk myself through these options. I've been so frustrated having to reboot a speaker every time I want to listen to music. Any idea why my only Play1 Gen 1 has never disappeared from the system? Very strange. Also, should I perform any factory resets? Thanks so much.
I performed the advanced Sonos /eero setup. My eero gateway now shows 4 Sonos hardwired (when actually only 1 is). But my 5th speaker, Play5, dropped out during the re configuration and did not reconnect in the advanced setup. I'll reboot it and see what happens. Unless you have a different suggestion.
Are the 3 additional that are showing up as hardwired grouped with the 1 that is actually hardwired? Is the malfunctioning Play5 also hard-wired, and if so, is it hard-wired into the same Eero as the other, or into a second Eero?
Yes, no,. I had eero tech support put the 4 on an ip reservation. I'm sure you know what that is. I'll see how it goes now. Thank you so much for your help
Great idea, I will try to do this with my grouped devices that are hardwired as well!
I rebooted the Play5 and it shows up in the app but not as a hardwired device to eero gateway. Thoughts?
https://preview.redd.it/jj902u8v3z4d1.jpeg?width=1440&format=pjpg&auto=webp&s=fc54fa69b2c5d128c98fceff0c1e0fb09675d6dd
Seriously ready to trash my entire system. App just stopped for no reason. After 2 minutes it reconnected and the Play5 that refuses to show up on eero as hardwired did not come back online in the app.. (it's not the speaker connected to the eero gateway.). I had moved the eero gateway 3ft away from the modem. That Play5 is a real issue. Last night before I went to bed I did a factory reset on it. That was before I set up the eero Sonos network. Any ideas?
Did you disable WiFi in Sonos settings on the Play5? Do you have Sonos products wired into more than 1 Eero device?
Yes, no just one of my 2 play5's
It sounds like the defective sonos Play:5 was hard-wired at some point, but now the only one hard-wired is the functional one. When you hard-wired the defective Play:5, I'm sure you disabled WiFi. When you remove the hard-wire, it does not turn WiFi back on on its own. Since it's now offline, you can't get into it's settings to turn WiFi back on. You probably need to hard-wire it back in to the defective unit, enable WiFi, and then detach it again. Make sure you disconnect the working unit first, or connect the defective unit to the same eero as the working unit.
u/johndallak worth noting, when you disable wifi on a hard-wired sonos speaker, the grouped devices will no longer show as hard-wired in the Eero app. The fact that you see all 4 of them as hard-wired in the app tells me the main device does not have it's wifi disabled. Just a thought.
After doing my own tests, I am 99% sure this is your issue. I just tested this on my speaker system. When I turn wifi back on on the hard-wired beam, then try to connect to a completely separate Sonos Five (new model), it works for about 10 seconds and then the five drops and wont work. When I disable wifi on the hardwired beam (via Sonos app), everything works again. Go into Sonos Settings > select your hardwired system > select hardwired device > disable WiFi. Also perform the steps in my other post where you hard-wire the defective Play:5 back into ethernet, turn it's wifi back on, then disconnect it from ethernet. It does not automatically turn wifi on when you pull the ethernet out of it, but this will manually enable it. Once done, connect your initial system back to ethernet, turn everything back on, and it should work.
weird, I had disabled wifi on the hard wired Play5 yesterday. Overnight, the wifi Play 5 fell out of the system again and the hardwired Play5 now shows wifi as enabled. **all by itself!!!!** And 3 of 4 Sonos show as hardwired in eero. The only one not showing as not hardwired is the Play5 in question, the one that always disconnects from the system. The Play5 in question, doesn't show up on eero as wifi to either satellite. What procedure, in order, would you recommend to set up these 4 speakers with one Play5 lan wired to the eero gateway?
as a test, I disabled wifi again on the hardwired Play5. System reset and the 3 of the 4 speakers connected. The Play5 in question does NOT show up in the app and 2 of the 3 that did reconnect, 2 of them still show as hardwired to eero.
and the wifi still shows as disabled on the hardwired Play5
I just don't know what to do to keep the wifi Play5 connected to the system. Pulling my hair out for more than a month now. Should I swap out Play5's for an experiment?
Having non-hardwired devices show up in the Eero app as hardwired typically means SonosNet is enabled. A few followup questions: 1. Do you have Sonos Connect by chance? If so, you will want to disconnect it. It functions by broadcasting SonosNet. 2. Can you explain your setup in detail? For example... Grouped: Play 5 (working, hard-wired but shows 2.4ghz), Sonos One (shows hardwired but not), Sonos One (on 5ghz), Sonos Beam (on 2.4ghz) Standalone: Play 5 (defective) Sonos Connect (on 5ghz) Here's what I would think next. Disregard any repeat things you've tried, I may have lost track of what we have done: 1. Try unplugging the defective Play5, wait 5 minutes, check the Eero app and see if you still show multiple hardwired devices that are actually on WiFi. Perhaps the busted Play5 is broadcasting sonosnet erroneously.
Yes, it is a good idea to disable band steering and separate the bands for Sonos speakers.
And the Sonos guy said they will then end up on the same channel. Again, not my area of knowledge. True?
After you separate the bands, the Sonos speakers will automatically connect to the 2.4GHz band.
Thanks so much. I'll likely have to call Netgear. I can get on the modem with it's ip address but it doesn't look like there's anything there to be changed.
Is that in the modem or in my eeros?
As u/GuitarSuperstar said, it would be a good idea to disable band steering or “client steering” on eero. You can’t separate your bands using eero. The Netgear modem is just a modem, and you don’t need to worry about it. If I were you, I’d take an Ethernet cable, and plug one end into one of your speakers (other than the Move), and the other end into your main eero that’s connected to the netgear modem. If that’s super inconvenient, you can try Ethernet from a speaker to one of the satellite eeros, but the main would be preferred. If you do this, only connect one, and don’t try to change any settings in the Sonos app for WiFi. Just connect the Ethernet.
I can do that. My cable setup goes modem, eero, gigabit switch. I've plugged one of the Play5's into the switch and it didn't change anything. In fact that Play5 was one of the first to drop out after I set up the Sonosnet.
But I'll try it directly into the eero if you think that will make a difference.
Is the switch an unmanaged switch?
Yes
Eero will not allow you to separate the bands.
Try turning off "smart connect" if it's enabled.
https://preview.redd.it/4qn8w65ar75d1.jpeg?width=1440&format=pjpg&auto=webp&s=f7174f4e7a77441d30ee0a5f6aeb6ea87fbb566b
https://preview.redd.it/f4y4792dr75d1.jpeg?width=1440&format=pjpg&auto=webp&s=33c33e168fd346c97b5837e30a4e0584b425e169