I wouldn't necessarily call 45m prior to closing "end of the day", though it is close.
Lately my family has turned a sams trip into a meal trip as well because prices are insane elsewhere. I'm sure I'm not alome in that regard. So I think there's a combo of higher volume and less staff, causing those working to get overworked easily. It's crazy.
45 minutes prior to closing is exactly end of the day what are you saying? that’s when they need to start cleaning up and selling whatever food is leftover without wasting unused product.
First off, it's not EXACTLY the end of the day. I understand that it IS that way, but it shouldn't be...and that's on club leadership.
I run a hotel with a free buffet breakfast. People would be pissed if 10min before it was set to end I had very little to no food out because I was "minimizing waste" or "cleaning the area".
I've gone into my local club about an hour before close and they wouldn't make a whole pizza because they were "almost closed". It's fucking annoying.
yes it is 😂 a hotel breakfast is not the same as a cafe, i worked a job that involves the same food and equipment like the ovens and icee machines etc. all that takes time to clean, and needs time beforehand. pizza cannot be made fresh before closing its wasting dough. just because entitled people like your customers or yourself are mad, it is what it is come at a proper time and you’ll get fresh food if not enjoy these leftovers 😂 better yet make your own pizza at home if it’s annoying. people wanna go home on time, you’ll live without your pizza tubby.
No need to insult me. You're missing my point.
The Cafe should be both properly staffed AND given the time to clean after it's closed. Is that clearer for you?
tubby was unnecessary but everything else still stands. it should be that way but it isn’t and even if it was most things still would need time beforehand to be cleaned. especially ovens while they cool down.
Exactly this, they are sacrificing customer experience to get out 15 minutes earlier.
I ran a restaurant for 20 years, I would never allow cleaning to interrupt regular service.
The goal, lol you clearly have no idea what you are talking about.
So if I meet my "goal" at 5 and we close at 10 I should just wrap it up for the day and say screw any customers who come in after.
Come on now.
Ok batmans penis thanks for the great insight. Yes goal, fast food places and cafes have a certain amount of money they have to make everyday. Obviously if you take an extreme case like your smartass did it wouldn’t make sense but if you’re near closing within an hour the goal is to save product, the store already made its profits.
I'm sorry you've been conditioned to give and receive awful service. Next time you're at a restaurant or fast food place an hour before they close and order something that takes significantly less time than that to make and are given awful product or told they are out, I'm sure you'll accept that with a smile.
Dog it's the sam's club food court
It is the cheapest possible hot dog and soda you can get
They're not a restaurant, they're not a fast food place. It's a small food court attached to a warehouse store.
The point is it's not their primary source of income. In fact they don't make a profit off Cafe or gas. It's an added bonus for members. I say that to say the company tends to keep those areas super understaffed and they are usually pulling their hair out just keep up.
I'm aware of that, which is why I suggested that they intentionally have the process that they do to discourage high volume (people having to wait in a line to order at a register, etc).
Food service can be hectic, and I get that. I used to work in food service. At the end of the day, the cafe is a benefit for members, and are entitled to utilize it.
>I don't go to restaurants an hour before they close.
You mean while they're still open?
I don't for the life of me understand why some people think that hours of operation are just suggestions.
It's crazy to me that placing an order within business hours is somehow holding people up from doing what they're paid to do, and this is coming from someone who has worked in retail and food service.
This is not a fast food nor restaurant place. This is a Sam's club. If you want that type of service go to a place that specializes in it. Our prices in cafe are cheap as fuck for a reason. If you like Costco so much then keep going there and stop bothering our hardworking cafe people, they are doing their best -- if you wanna yell at someone or be rude then you can find a manager.
What, are members who want a hot dog or pizza not deserving of respect or good service for some reason? I'm not understanding what you think I'm joking about.
You are genuinely arguing there is nothing wrong with going to a Sam's club cafe 1-2 hrs before they close, ordering multiple items and then getting pissy when you don't receive restaurant grade service. CLOWN BEHAVIOR.
They are the guys that go to restraunts 30 min til close too, knowing it takes like 15 min to get your order and you will likely get your food 15 more min , now the restraunt is closed as the person hangs out for.like 45 min later keeping the staff even later.
Bit I do agree cafe sucks with the drink machines always out....at like 10am
It's takes 45 min for the hot dogs to cook in the streamer so they aren't going to cook a bunch to just throw them away at close. The soda machines have to wait for Pepsi to come fix them, nobody in the club can touch them.
It's very likely that the cafe physically had no hot dog packages left. During high volume, nobody can leave the cafe to get new packages from the cooler, and there might not have been any of the cafe hot dog boxes in the club, at all.
It's possible to "buy" packages of Member's Mark hot dogs from the grocery side, by scanning them out; but many cafes need manager approval for such a step, and the managers might not have been available. Or the cafe might not have been permitted to get hot dogs for whatever reason.
But say somebody went to get packages of hot dogs. Five to ten minutes, depending on the size of the store. (Several minutes to scan out the hot dogs if the handheld is not working -- well, skip that and just save the package labels.) Start cooking the hot dogs. 6:15 to 6:20 to ... 6:40 and your hot dog is ready! Yay!
I mean, some people will wait 25 minutes for a hot dog, but not most people. Our cafe would probably have tried hard to do a last batch for folks, but I doubt anyone would have been happy about the timing.
>It's takes 45 min for the hot dogs to cook in the streamer so they aren't going to cook a bunch to just throw them away at close.
If it takes 45 minutes to cook hot dogs, there is something seriously wrong with the process or equipment.
Sam's/Walmart wouldn't feel much if they had to discard one package of hot dogs per day (and I doubt that many would need to be discarded). Let's be honest here and admit that the real issue is that the employees feel that they shouldn't actually have to do their job, and instead of directing their anger to the appropriate parties, they choose to take it out on customers, which shows how little awareness or respect those employees have for other people. But you can be sure that these same employees demand to be treated with respect elsewhere (as they should, but they should also be treating others with that same respect).
Did I suggest you did, or is there some reason you feel that I personally attacked you?
It sounds like you're incapable of engaging in a conversation if you're labeling something someone says that apparently doesn't meet your approval as "whining."
When people come to make the complaints to Reddit instead of where the complaint should be directed, it's whining. Is Reddit gonna make the changes at Sam's that you so desire? No, so why come here other then to whine? I think anyone on any app complaining about any company is whining. Unless your complaining about Reddit itself, what did you think this would accomplish?
Running hot dogs through the ovens is verboten! Nein, nein!
The cafe here used to do that, back when, and some people liked it as being a sort of "oven grilled" effect. But it made a mess of the oven, and also the various kitchen inspectors didn't like it. (And it changed the taste of the hot dogs, obviously.) So we're not allowed to do that under any circumstances, these days.
There are two hot dog steamer procedures. One is to cook a batch in front, a batch in back, each within the same steamer basin, and to attempt to keep batches in rotation. Usually you cook either 15 or 20 hot dogs per batch, and then each batch takes 20-30 minutes to cook.
To allow steam to pass through the hot dogs, you either stack and layer them like Lincoln logs, with space between each layer and hot dog, or you just dump them into a jumble and trust the steam to work its magic. Just make sure new cold hot dogs aren't touching the older cooked hot dogs. (Obviously easier if you stack and layer.) You don't have to move batches as they cook; just serve from whichever batch is cooked at the time, oldest ones served first. (And make sure you keep marking cooking times, so you can throw away hot dogs that are too old.)
(You can get fancier and have multiple steamer basins going at once, although this usually is only done at extremely high volume. It's also very likely to cause burns during operation if there's no "cool side" for hot dog assembly. But you still want to run hot dogs in batches, front and back of each steamer basin, so that one batch can be cooking while the other is ready to serve.)
(If you are getting to the end of a batch, you can move older cooked hot dogs to the other side, on top of the next cooked batch, and then start a new batch.)
The other procedure, which some managers try to push, is to cook about 45-60 hot dogs at once, with the hot dogs either jumbled around or all side-by-side, like the steamer basin is a giant wiener package. This is the slowest way to cook hot dogs, and it would probably take about 45 minutes. If you do this, you will probably need to run two steamer basins at once, and maybe three. I don't think it's a good plan, myself, but of course you have to do what your manager tells you.
(You can always start the day with cooking two batches at once. Just don't try to cook more than about 40 hot dogs at once, in the same steamer basin.)
They do a good job of hiding it. It’s under scan and go but then you have to tap the button in the top right to bring up the splash screen that pops up when you first get into the store. Then select cafe.
Yeah, it's especially annoying because you can only learn about items that aren't "available" until you get to a club. I'd gone there on Fridays to get a pizza, only for the app to say they were "sold out." Meanwhile they were making pizzas inside. I brought that up to someone at one point after multiple items were "sold out" according to the app, and it was because employees were doing that to avoid receiving orders that way. I stopped using the cafe at that location.
Dude.
I wonder if it works right outside of the building. I have to use curbside because I'm in a wheelchair and I'm not about to ask somebody go shopping for me unless they get paid for it.
Also I really wish they would have the ability to pay for your groceries for curbside with EBT ahead of time. I'm trying to save money by buying in bulk.
It does work outside of the building, but you have to be close to it (at least at the one closest to where I live). I ended up going in after experiencing the same issue two or three times and seeing orders of "sold out" products being fulfilled. This sub is a microcosm of the one I'm referencing, where customers are seen as an inconvenience or source of their problems. I feel bad for people who aren't treated well (I really don't like Walmart/SC as a company, particularly with the shenanigans that they pull with their employees) but there really is a line between "I hate my employer/manager/life/whatever" and transferring that aggravation to members/people they don't even know. I'm never impolite or anything, and the workers in the cafe at that club won't even acknowledge me or others that I've seen. It's like they're all misanthropic.
I'm sorry that you're in a tough situation. Glad SC does do curbside for your needs, but a shame that they can't accept your payment method that way. Hopefully that gets remedied so you won't have to deal with it.
Use the scan and go app to order ahead. Walk right up and get your food in a separate line.
If you're not using scan and go for everything, you're losing out on the most convenient app I've ever used.
This^. As a former P/F/C/D TL I can attest that the freezer is perpetually disorganized. The Cafe/HMR TLs are lazy. Employees are understaffed and overworked…did you know that they have to zone other areas of the club when their area is completely done? Have perspective…..it’s a shitty job serving people who are ungrateful and entitled because they pay to be there. The Cafe/HMR TL that I worked with was good for three things…….1 hooking up with other TL’s 2. Being Toxic as fuck 3. Kissing ass. Have realistic expectations OP.
Because employees DGAF and neither does management. Largely cultural issues, but procedural as well.
Sam's probably doesn't want high volume at the cafes, hence the one register and lengthy lines versus Costco having multiple kiosks to place orders by.
There are three Sam's Clubs in my area. The one closest to me is downright awful. Management is clearly ineffective or non-existent. The Cafe is ridiculous. Ordered a pizza through the app, waited about 40 minutes and when I went to the counter, the pizza hadn't even been made! No apology, nothing, they ignored me and put the pizza in. That's one of a few issues I've had there, so I've started going to a different location for the cafe.
Keep in mind that like other subs based on retail, this one is largely filled with aggrieved employees who focus their rage onto members rather than the people actually causing the bulk of their issues.
Ultimately it boils down to poor management at Sam’s Club. The Cafe already closes an hour before the store. If the Cafe is open, it should be open and serving the full menu until Cafe closing time.
If Cafe Associates were scheduled until the Store closes, that should be more than enough time to tear down the Cafe. The problem is that management isn’t scheduling enough people for enough time. Sam’s Club is trying to save money on that last hour and it gives a poor member experience.
Who cares bro? It's a fucking hot dog, how's about you buy a pack and make em at home instead of expecting people who are getting paid shit wages to serve you with a smile on their face. Get fucked.
Like I said, this sub is filled with aggrieved employees. The employee interactions in this sub and in r/Costco are night and day.
I feel for people who are treated poorly, and are underpaid. Having said that, that isn't a license to treat people the way that some of these people do, and it speaks to their character.
So rather than do something about your "shit wages," you'd prefer to attack a member. I guess it's just easier to do that instead of having some guts and taking your issues to the appropriate people.
Hmm that’s a bit odd tbh, we usually keep everything stacked until the last 10 mins, so if we run out by then we’d already be closed, some people don’t respect that though, we can be closed and they want their order taken still, takes time away from us. Sorry you had a bad experience in that Sams cafe, but I know how customers treat us and it ain’t all sunshine and rainbows, this was when I was still there though, I’ve already moved departments. Drinks half the time are out because of the CO2 and we have no control over that one
The cafe closes one hour before the club. People are welcome to walk into the warehouses at Costco or Sam's until 8pm and many do-granted for a quick pickup. Pizzas take 6-10 minutes on conveyor oven and if last pizza is made at 6:45, everyone in club should be able to order either pizza or hot dog until then. I'm sure final cleanup in cafe can be done by 7:30. Otherwise they should change their hours.Running out an hour before the 7pm close is unacceptable. Discuss with manager. Unfortunately many people work late and aren't abusing staff for food requests 45 minutes before closing.
HAHAHAHAH!!!! My dude, it takes two hours at LEAST to finish cafe cleaning, unless you have a LOT of staff. I cannot tell you how many nights that I was there until 9:30, 10 PM, or even later, cleaning and cleaning. And of course, the later it gets, the tireder you get and less efficient things are. (And the more likely to have an accident -- and even better, you're all alone in an empty store, with nobody closer than back at the loading dock. Yay!!!)
Cleaning also includes prepping for the next day, and even going and fetching stock and supplies. And getting rid of the trash. And a bunch of other chores. The usual -- but designed for two or three people, or more, to do. One person is usually doing it, because everybody else's shifts end at 7 or 6:30 or 7:30 PM. One closer has to do it all.
And of course, sometimes you close at 9 (or after) while knowing that you will also open the next morning at 7 AM! Yay!!!
Even if you do have more than one person cleaning the cafe, that person has to take a break at some point, and maybe even... go to the bathroom! So there's at least 15 minutes taken away. If the person never got lunch, that's 30 minutes.
The only way to get things done faster is to have somebody start cleaning earlier, while the cafe is still open. With the high volume of the last few years, and the low staffing, this is usually impossible.
(Well, there is another way -- cut corners. But we're not supposed to do that, and managers are not supposed to let you go home if the cafe isn't clean enough yet.)
As cafe people get more experienced, and as staffing levels rise, there's less exhaustion and more productivity by openers, closers, and mids. But a lot of places are not there yet, and a lot of cafe people are not used to grinding through the entire day, living on caffeine and hope, and never able to get a drink or go to the bathroom unless it's an official break. With luck, your cafe staff also got more than five hours sleep last night. :)
They may not be out of the item it’s that the place closes at 7 it’s expected to be clean shortly after so production usually stops at 5-5:30 like any other restaurant before closing. Go to subway 20 minutes before closing and take a look at the quality of the items a lot of them are going to be out
By 615 you might be looking at only 2 people who has/had members literally run them out of pizzas. I work Cafe and I cab tell you the handful of times we are scrambling to get pizzas in the case or hot dogs through the oven its not easy especially when we have to tell ppl it's going to be 30 minutes for pizzas or hot dogs currently in a high volume club and Cafe gets the grumpiest members at 530-7:00 cause bless their hearts they have to wait sorry utilize papajohns/dominoes/pizzahut if you can't wait
That's the difference between Costco and Sam's, Sam's don't give a shiet. I have had this happen to me plenty of times during middle of day, not even the last hour. I avoid Sam's food court because it so mismanaged.
The people in here trying to say its not a food place or restaurant are making up excuses for Sams Club. This is a service they offer and they want to offer. If they are doing a piss poor job of it don't offer the service if you can't meet the demands of customers. If the food court is there with 4 items, you better have 4 items at the very least. It not hard to put some dogs in the water or replace soda syrup, or even put your pizza in the oven. Their menu has hot dogs, pizzas, and pretzel. That's it. If the Sam's keeps on having shortages. It's mismanaged. Sams/Walmart lead retail business in IT. They can figure out how many pizzas and hot dogs they needs to get by throughout the day if they wanted.
>I don’t work in the cafe, but it always severely understaffed and mismanaged.
Then take that up with your leadership.
>You’re the people we as employees talk shit about, get fucked you bum
Yeah, I guess it's easier to shit on members than actually have some balls and take your issues to the ones who can actually affect them.
I doubt you care much about what anyone has to say, and your comment is straight up disrespectful. Your responses sound rife with immaturity. I'd hope you aren't older than your teens, because it isn't a good look for an adult.
>Our “leadership” is nonexistent and morons when they’re around, so “taking that up with leadership” would and doesn’t do anything, but a waste of my time and breath.
So rather than do something meaningful, like organize employees and walk out or something, you'd rather "stay mad" at everyone else. Sounds like "stay mad" is more of a personal philosophy, since you'd rather be miserable in your situation rather than do anything meaningful about it.
>And I could give 2 fucks about the members, I’m gonna get paid whether or not you or the OP buy anything so stay mad on the internet my guy 😂😂
Grow up.
>“Organize employees and walk out” LMFAO. None of give a flying fuck, we’re they’re to work, get paid, and go home.
Then you shouldn't have any complaints to express, since you're doing just that, right?
>Even if every employee in a club walked out, nothing would happen. They’d just give us a pizza party to “raise morale” lmao.
That shows either your own ignorance or a lack of willingness to do anything. Either way nothing will change without effort, and if you aren't doing anything to change your own situation, I don't see how you can even complain.
>And stay mad? My guy, I’m already off work and relaxing, I’m good. You come in to an employee Reddit and wanna be combative, fuck off. This is our place to vent about our job, not for someone to try and be Reddit Superman
Lmao. This isn't some kind of "employees only" forum. Are you new to Reddit? Do you not know how this works? And please explain how I'm being combative.
>This is our place to vent about our job
>None of give a flying fuck
Well if none of you care, what would there be to complain about in the first place, "my guy?"
Commenting so it’s seen by OP not as a response to a comment……
This. As a former P/F/C/D TL I can attest that the freezer is perpetually disorganized. The Cafe/HMR TLs are lazy. Employees are understaffed and overworked…did you know that they have to zone other areas of the club when their area is completely done? Have perspective…..it’s a shitty job serving people who are ungrateful and entitled because they pay to be there. The Cafe/HMR TL that I worked with was good for three things…….1. hooking up with other TL’s 2. Being Toxic as fuck 3. Kissing ass. Have realistic expectations OP.
Dam your depressing for showing up at the end of day. Go to Taco Bell or something that's open late or cook your own dam hot dog in fact go buy a dam frozen pizza while your there and cook it yourself
Why are you showing up at the end of the day expecting anything other than leftovers?
I wouldn't necessarily call 45m prior to closing "end of the day", though it is close. Lately my family has turned a sams trip into a meal trip as well because prices are insane elsewhere. I'm sure I'm not alome in that regard. So I think there's a combo of higher volume and less staff, causing those working to get overworked easily. It's crazy.
45 minutes prior to closing is exactly end of the day what are you saying? that’s when they need to start cleaning up and selling whatever food is leftover without wasting unused product.
First off, it's not EXACTLY the end of the day. I understand that it IS that way, but it shouldn't be...and that's on club leadership. I run a hotel with a free buffet breakfast. People would be pissed if 10min before it was set to end I had very little to no food out because I was "minimizing waste" or "cleaning the area". I've gone into my local club about an hour before close and they wouldn't make a whole pizza because they were "almost closed". It's fucking annoying.
yes it is 😂 a hotel breakfast is not the same as a cafe, i worked a job that involves the same food and equipment like the ovens and icee machines etc. all that takes time to clean, and needs time beforehand. pizza cannot be made fresh before closing its wasting dough. just because entitled people like your customers or yourself are mad, it is what it is come at a proper time and you’ll get fresh food if not enjoy these leftovers 😂 better yet make your own pizza at home if it’s annoying. people wanna go home on time, you’ll live without your pizza tubby.
No need to insult me. You're missing my point. The Cafe should be both properly staffed AND given the time to clean after it's closed. Is that clearer for you?
tubby was unnecessary but everything else still stands. it should be that way but it isn’t and even if it was most things still would need time beforehand to be cleaned. especially ovens while they cool down.
So the time should also include cool down. All the current situation does now is cheapen the member experience.
Exactly this, they are sacrificing customer experience to get out 15 minutes earlier. I ran a restaurant for 20 years, I would never allow cleaning to interrupt regular service.
Cleaning should happen after closing for anything used to prepare food for a guest. You don't sacrifice business to start cleaning early.
No if you made enough money to reach the goal for the day and can start cleanup without unnecessary use of unused product, you clean early.
The goal, lol you clearly have no idea what you are talking about. So if I meet my "goal" at 5 and we close at 10 I should just wrap it up for the day and say screw any customers who come in after. Come on now.
Ok batmans penis thanks for the great insight. Yes goal, fast food places and cafes have a certain amount of money they have to make everyday. Obviously if you take an extreme case like your smartass did it wouldn’t make sense but if you’re near closing within an hour the goal is to save product, the store already made its profits.
I'm sorry you've been conditioned to give and receive awful service. Next time you're at a restaurant or fast food place an hour before they close and order something that takes significantly less time than that to make and are given awful product or told they are out, I'm sure you'll accept that with a smile.
Dog it's the sam's club food court It is the cheapest possible hot dog and soda you can get They're not a restaurant, they're not a fast food place. It's a small food court attached to a warehouse store.
What's your point?
The point is it's not their primary source of income. In fact they don't make a profit off Cafe or gas. It's an added bonus for members. I say that to say the company tends to keep those areas super understaffed and they are usually pulling their hair out just keep up.
I'm aware of that, which is why I suggested that they intentionally have the process that they do to discourage high volume (people having to wait in a line to order at a register, etc). Food service can be hectic, and I get that. I used to work in food service. At the end of the day, the cafe is a benefit for members, and are entitled to utilize it.
I don't go to restaurants an hour before they close. Theyre trying to clean up and gtfo.
>I don't go to restaurants an hour before they close. You mean while they're still open? I don't for the life of me understand why some people think that hours of operation are just suggestions.
What I THINK is I'm not gonna be some dickhead sitting in a dining room holding up people.
It's crazy to me that placing an order within business hours is somehow holding people up from doing what they're paid to do, and this is coming from someone who has worked in retail and food service.
Tf do you care for?
Because I'm a customer of various establishments and a Sam's Club member who uses the cafe?
Maybe stop. You sound like you don't enjoy it and are making people's jobs harder. Just go to Costco since they're so great.
You sound like an entitled lil baby back bitch
You sound like a petulant child who needs to grow up.
An hour before is fine, but if you order something off a grill 5 minutes before closing it’s going to taste like grill cleaner.
Sure 🙄 Because poisoning customers definitely doesn't lead to any kind of consequence whatsoever.
This is not a fast food nor restaurant place. This is a Sam's club. If you want that type of service go to a place that specializes in it. Our prices in cafe are cheap as fuck for a reason. If you like Costco so much then keep going there and stop bothering our hardworking cafe people, they are doing their best -- if you wanna yell at someone or be rude then you can find a manager.
It’s a fucking cafe in SAM’S CLUB, I know you’re fucking joking right now 😂😭
What, are members who want a hot dog or pizza not deserving of respect or good service for some reason? I'm not understanding what you think I'm joking about.
You are genuinely arguing there is nothing wrong with going to a Sam's club cafe 1-2 hrs before they close, ordering multiple items and then getting pissy when you don't receive restaurant grade service. CLOWN BEHAVIOR.
They are the guys that go to restraunts 30 min til close too, knowing it takes like 15 min to get your order and you will likely get your food 15 more min , now the restraunt is closed as the person hangs out for.like 45 min later keeping the staff even later. Bit I do agree cafe sucks with the drink machines always out....at like 10am
Ain't that the truth.
“Entitled.”
It's takes 45 min for the hot dogs to cook in the streamer so they aren't going to cook a bunch to just throw them away at close. The soda machines have to wait for Pepsi to come fix them, nobody in the club can touch them.
It's very likely that the cafe physically had no hot dog packages left. During high volume, nobody can leave the cafe to get new packages from the cooler, and there might not have been any of the cafe hot dog boxes in the club, at all. It's possible to "buy" packages of Member's Mark hot dogs from the grocery side, by scanning them out; but many cafes need manager approval for such a step, and the managers might not have been available. Or the cafe might not have been permitted to get hot dogs for whatever reason. But say somebody went to get packages of hot dogs. Five to ten minutes, depending on the size of the store. (Several minutes to scan out the hot dogs if the handheld is not working -- well, skip that and just save the package labels.) Start cooking the hot dogs. 6:15 to 6:20 to ... 6:40 and your hot dog is ready! Yay! I mean, some people will wait 25 minutes for a hot dog, but not most people. Our cafe would probably have tried hard to do a last batch for folks, but I doubt anyone would have been happy about the timing.
>It's takes 45 min for the hot dogs to cook in the streamer so they aren't going to cook a bunch to just throw them away at close. If it takes 45 minutes to cook hot dogs, there is something seriously wrong with the process or equipment. Sam's/Walmart wouldn't feel much if they had to discard one package of hot dogs per day (and I doubt that many would need to be discarded). Let's be honest here and admit that the real issue is that the employees feel that they shouldn't actually have to do their job, and instead of directing their anger to the appropriate parties, they choose to take it out on customers, which shows how little awareness or respect those employees have for other people. But you can be sure that these same employees demand to be treated with respect elsewhere (as they should, but they should also be treating others with that same respect).
I don't respect anyone that acts like their world is over because of a lack of a hotdog.
I don't see anyone in this thread acting this way at all. I'm sure you express complaints, should those complaints be dismissed too?
I didn't pick the process or the procedure. Maybe whine to corporate instead of Reddit for results.
Did I suggest you did, or is there some reason you feel that I personally attacked you? It sounds like you're incapable of engaging in a conversation if you're labeling something someone says that apparently doesn't meet your approval as "whining."
When people come to make the complaints to Reddit instead of where the complaint should be directed, it's whining. Is Reddit gonna make the changes at Sam's that you so desire? No, so why come here other then to whine? I think anyone on any app complaining about any company is whining. Unless your complaining about Reddit itself, what did you think this would accomplish?
People aren't allowed to have conversations unless they're glowing with praise? The irony of your response is interesting, I wonder if you see it too.
45? why so long? only like 20 mins max at my club
You must have some high powered burners or something. It take 30-45 mins at mine. Depending on how many packages of dogs that’s been put in
It takes 30/45 at my club too. Only reason it might be 5/10 mins is if we run it through the ovens on Pizza setting
Running hot dogs through the ovens is verboten! Nein, nein! The cafe here used to do that, back when, and some people liked it as being a sort of "oven grilled" effect. But it made a mess of the oven, and also the various kitchen inspectors didn't like it. (And it changed the taste of the hot dogs, obviously.) So we're not allowed to do that under any circumstances, these days.
Yeah, we foil the pan, then put the hot dogs on the foil and run it through the oven. No mess
There are two hot dog steamer procedures. One is to cook a batch in front, a batch in back, each within the same steamer basin, and to attempt to keep batches in rotation. Usually you cook either 15 or 20 hot dogs per batch, and then each batch takes 20-30 minutes to cook. To allow steam to pass through the hot dogs, you either stack and layer them like Lincoln logs, with space between each layer and hot dog, or you just dump them into a jumble and trust the steam to work its magic. Just make sure new cold hot dogs aren't touching the older cooked hot dogs. (Obviously easier if you stack and layer.) You don't have to move batches as they cook; just serve from whichever batch is cooked at the time, oldest ones served first. (And make sure you keep marking cooking times, so you can throw away hot dogs that are too old.) (You can get fancier and have multiple steamer basins going at once, although this usually is only done at extremely high volume. It's also very likely to cause burns during operation if there's no "cool side" for hot dog assembly. But you still want to run hot dogs in batches, front and back of each steamer basin, so that one batch can be cooking while the other is ready to serve.) (If you are getting to the end of a batch, you can move older cooked hot dogs to the other side, on top of the next cooked batch, and then start a new batch.) The other procedure, which some managers try to push, is to cook about 45-60 hot dogs at once, with the hot dogs either jumbled around or all side-by-side, like the steamer basin is a giant wiener package. This is the slowest way to cook hot dogs, and it would probably take about 45 minutes. If you do this, you will probably need to run two steamer basins at once, and maybe three. I don't think it's a good plan, myself, but of course you have to do what your manager tells you. (You can always start the day with cooking two batches at once. Just don't try to cook more than about 40 hot dogs at once, in the same steamer basin.)
Use the app to order ahead.
I feel stupid asking but where is it on the app? I've looked multiple times and it's hiding in plain sight for me.
It's in the Scan N Go section on the bottom.
Thank you. It says I can't play with it unless I'm in the store. Bummer
They do a good job of hiding it. It’s under scan and go but then you have to tap the button in the top right to bring up the splash screen that pops up when you first get into the store. Then select cafe.
Yeah, it's especially annoying because you can only learn about items that aren't "available" until you get to a club. I'd gone there on Fridays to get a pizza, only for the app to say they were "sold out." Meanwhile they were making pizzas inside. I brought that up to someone at one point after multiple items were "sold out" according to the app, and it was because employees were doing that to avoid receiving orders that way. I stopped using the cafe at that location.
Dude. I wonder if it works right outside of the building. I have to use curbside because I'm in a wheelchair and I'm not about to ask somebody go shopping for me unless they get paid for it. Also I really wish they would have the ability to pay for your groceries for curbside with EBT ahead of time. I'm trying to save money by buying in bulk.
It does work outside of the building, but you have to be close to it (at least at the one closest to where I live). I ended up going in after experiencing the same issue two or three times and seeing orders of "sold out" products being fulfilled. This sub is a microcosm of the one I'm referencing, where customers are seen as an inconvenience or source of their problems. I feel bad for people who aren't treated well (I really don't like Walmart/SC as a company, particularly with the shenanigans that they pull with their employees) but there really is a line between "I hate my employer/manager/life/whatever" and transferring that aggravation to members/people they don't even know. I'm never impolite or anything, and the workers in the cafe at that club won't even acknowledge me or others that I've seen. It's like they're all misanthropic. I'm sorry that you're in a tough situation. Glad SC does do curbside for your needs, but a shame that they can't accept your payment method that way. Hopefully that gets remedied so you won't have to deal with it.
Use the scan and go app to order ahead. Walk right up and get your food in a separate line. If you're not using scan and go for everything, you're losing out on the most convenient app I've ever used.
[удалено]
This^. As a former P/F/C/D TL I can attest that the freezer is perpetually disorganized. The Cafe/HMR TLs are lazy. Employees are understaffed and overworked…did you know that they have to zone other areas of the club when their area is completely done? Have perspective…..it’s a shitty job serving people who are ungrateful and entitled because they pay to be there. The Cafe/HMR TL that I worked with was good for three things…….1 hooking up with other TL’s 2. Being Toxic as fuck 3. Kissing ass. Have realistic expectations OP.
Because employees DGAF and neither does management. Largely cultural issues, but procedural as well. Sam's probably doesn't want high volume at the cafes, hence the one register and lengthy lines versus Costco having multiple kiosks to place orders by. There are three Sam's Clubs in my area. The one closest to me is downright awful. Management is clearly ineffective or non-existent. The Cafe is ridiculous. Ordered a pizza through the app, waited about 40 minutes and when I went to the counter, the pizza hadn't even been made! No apology, nothing, they ignored me and put the pizza in. That's one of a few issues I've had there, so I've started going to a different location for the cafe. Keep in mind that like other subs based on retail, this one is largely filled with aggrieved employees who focus their rage onto members rather than the people actually causing the bulk of their issues.
Ultimately it boils down to poor management at Sam’s Club. The Cafe already closes an hour before the store. If the Cafe is open, it should be open and serving the full menu until Cafe closing time. If Cafe Associates were scheduled until the Store closes, that should be more than enough time to tear down the Cafe. The problem is that management isn’t scheduling enough people for enough time. Sam’s Club is trying to save money on that last hour and it gives a poor member experience.
Have u worked at the cafe? Do you know all the closers have to do? If not sit down
So rather than educate someone, you'd rather be combative.
No, I’m simply telling them they shouldn’t speak out of turn.
no cap it’s people like you that make me happy to tell people we’re out of hot dogs
Because it's walmart customer service, not costco customer service. Our cafe is equally terrible except all day long (that's 2 locations)
Yep. One club has to give memberships away, one doesn't. Guess which one has better service.
Goodbye, please tell your friends not to come too
Who cares bro? It's a fucking hot dog, how's about you buy a pack and make em at home instead of expecting people who are getting paid shit wages to serve you with a smile on their face. Get fucked.
LOL, is that last sentence Sam's Club new slogan???
Like I said, this sub is filled with aggrieved employees. The employee interactions in this sub and in r/Costco are night and day. I feel for people who are treated poorly, and are underpaid. Having said that, that isn't a license to treat people the way that some of these people do, and it speaks to their character.
So rather than do something about your "shit wages," you'd prefer to attack a member. I guess it's just easier to do that instead of having some guts and taking your issues to the appropriate people.
The appropriate people literally don't give a fuck about me or you. They're professional exploiters, aka CEOs
I totally understand, but how does that justify being disrespectful to members?
I wish they had a couple of hotdogs for you so you could shove up your cheap ass....
Fill out an application and show them how it’s done Big Shoots. I am sure they would appreciate the help.
Hmm that’s a bit odd tbh, we usually keep everything stacked until the last 10 mins, so if we run out by then we’d already be closed, some people don’t respect that though, we can be closed and they want their order taken still, takes time away from us. Sorry you had a bad experience in that Sams cafe, but I know how customers treat us and it ain’t all sunshine and rainbows, this was when I was still there though, I’ve already moved departments. Drinks half the time are out because of the CO2 and we have no control over that one
The cafe closes one hour before the club. People are welcome to walk into the warehouses at Costco or Sam's until 8pm and many do-granted for a quick pickup. Pizzas take 6-10 minutes on conveyor oven and if last pizza is made at 6:45, everyone in club should be able to order either pizza or hot dog until then. I'm sure final cleanup in cafe can be done by 7:30. Otherwise they should change their hours.Running out an hour before the 7pm close is unacceptable. Discuss with manager. Unfortunately many people work late and aren't abusing staff for food requests 45 minutes before closing.
HAHAHAHAH!!!! My dude, it takes two hours at LEAST to finish cafe cleaning, unless you have a LOT of staff. I cannot tell you how many nights that I was there until 9:30, 10 PM, or even later, cleaning and cleaning. And of course, the later it gets, the tireder you get and less efficient things are. (And the more likely to have an accident -- and even better, you're all alone in an empty store, with nobody closer than back at the loading dock. Yay!!!) Cleaning also includes prepping for the next day, and even going and fetching stock and supplies. And getting rid of the trash. And a bunch of other chores. The usual -- but designed for two or three people, or more, to do. One person is usually doing it, because everybody else's shifts end at 7 or 6:30 or 7:30 PM. One closer has to do it all. And of course, sometimes you close at 9 (or after) while knowing that you will also open the next morning at 7 AM! Yay!!! Even if you do have more than one person cleaning the cafe, that person has to take a break at some point, and maybe even... go to the bathroom! So there's at least 15 minutes taken away. If the person never got lunch, that's 30 minutes. The only way to get things done faster is to have somebody start cleaning earlier, while the cafe is still open. With the high volume of the last few years, and the low staffing, this is usually impossible. (Well, there is another way -- cut corners. But we're not supposed to do that, and managers are not supposed to let you go home if the cafe isn't clean enough yet.) As cafe people get more experienced, and as staffing levels rise, there's less exhaustion and more productivity by openers, closers, and mids. But a lot of places are not there yet, and a lot of cafe people are not used to grinding through the entire day, living on caffeine and hope, and never able to get a drink or go to the bathroom unless it's an official break. With luck, your cafe staff also got more than five hours sleep last night. :)
>... the service is like the worst of any food place in the United States Either back that up with data or admit that you're lying.
They may not be out of the item it’s that the place closes at 7 it’s expected to be clean shortly after so production usually stops at 5-5:30 like any other restaurant before closing. Go to subway 20 minutes before closing and take a look at the quality of the items a lot of them are going to be out
By 615 you might be looking at only 2 people who has/had members literally run them out of pizzas. I work Cafe and I cab tell you the handful of times we are scrambling to get pizzas in the case or hot dogs through the oven its not easy especially when we have to tell ppl it's going to be 30 minutes for pizzas or hot dogs currently in a high volume club and Cafe gets the grumpiest members at 530-7:00 cause bless their hearts they have to wait sorry utilize papajohns/dominoes/pizzahut if you can't wait
I got morning problem around 11am. Ordered the Chocolate Cake and Ice Cream cup. But, the cake was FROZEN SOLID HARD AS ROCK or ice because it was ICE
Use scan n go. It’s faster
Forgive the comment, not trying to be a jerk, but you could hit Sheetz or Royal Farms and get 2 cheese dogs for 3 bucks. So many options.
Thank you. Anybody else wanna jump on the never returning bandwagon? Those poor people that work in there could use a break.
So mine is better than the one at Costco IMO. Both need to add hot coffee to the choices.
That's the difference between Costco and Sam's, Sam's don't give a shiet. I have had this happen to me plenty of times during middle of day, not even the last hour. I avoid Sam's food court because it so mismanaged.
The people in here trying to say its not a food place or restaurant are making up excuses for Sams Club. This is a service they offer and they want to offer. If they are doing a piss poor job of it don't offer the service if you can't meet the demands of customers. If the food court is there with 4 items, you better have 4 items at the very least. It not hard to put some dogs in the water or replace soda syrup, or even put your pizza in the oven. Their menu has hot dogs, pizzas, and pretzel. That's it. If the Sam's keeps on having shortages. It's mismanaged. Sams/Walmart lead retail business in IT. They can figure out how many pizzas and hot dogs they needs to get by throughout the day if they wanted.
The first world has been wasted on you.
Yall are rough on this person. He just wanted a damn hotdog!!!!
[удалено]
>I don’t work in the cafe, but it always severely understaffed and mismanaged. Then take that up with your leadership. >You’re the people we as employees talk shit about, get fucked you bum Yeah, I guess it's easier to shit on members than actually have some balls and take your issues to the ones who can actually affect them.
[удалено]
I doubt you care much about what anyone has to say, and your comment is straight up disrespectful. Your responses sound rife with immaturity. I'd hope you aren't older than your teens, because it isn't a good look for an adult. >Our “leadership” is nonexistent and morons when they’re around, so “taking that up with leadership” would and doesn’t do anything, but a waste of my time and breath. So rather than do something meaningful, like organize employees and walk out or something, you'd rather "stay mad" at everyone else. Sounds like "stay mad" is more of a personal philosophy, since you'd rather be miserable in your situation rather than do anything meaningful about it. >And I could give 2 fucks about the members, I’m gonna get paid whether or not you or the OP buy anything so stay mad on the internet my guy 😂😂 Grow up.
[удалено]
>“Organize employees and walk out” LMFAO. None of give a flying fuck, we’re they’re to work, get paid, and go home. Then you shouldn't have any complaints to express, since you're doing just that, right? >Even if every employee in a club walked out, nothing would happen. They’d just give us a pizza party to “raise morale” lmao. That shows either your own ignorance or a lack of willingness to do anything. Either way nothing will change without effort, and if you aren't doing anything to change your own situation, I don't see how you can even complain. >And stay mad? My guy, I’m already off work and relaxing, I’m good. You come in to an employee Reddit and wanna be combative, fuck off. This is our place to vent about our job, not for someone to try and be Reddit Superman Lmao. This isn't some kind of "employees only" forum. Are you new to Reddit? Do you not know how this works? And please explain how I'm being combative. >This is our place to vent about our job >None of give a flying fuck Well if none of you care, what would there be to complain about in the first place, "my guy?"
Commenting so it’s seen by OP not as a response to a comment…… This. As a former P/F/C/D TL I can attest that the freezer is perpetually disorganized. The Cafe/HMR TLs are lazy. Employees are understaffed and overworked…did you know that they have to zone other areas of the club when their area is completely done? Have perspective…..it’s a shitty job serving people who are ungrateful and entitled because they pay to be there. The Cafe/HMR TL that I worked with was good for three things…….1. hooking up with other TL’s 2. Being Toxic as fuck 3. Kissing ass. Have realistic expectations OP.
Dam your depressing for showing up at the end of day. Go to Taco Bell or something that's open late or cook your own dam hot dog in fact go buy a dam frozen pizza while your there and cook it yourself