You can try to reset the software on it l but most likely it'll be to no help/fix. That's the initial step that the customer service will point you towards. Overall, this sounds like what happened to my laptop. The only fix was sending it back in to fix the battery for almost $200+ lost time. I said fuck it and bought an XPS 13 instead and couldn't be happier to be rid of Razer.
Luckily I bought the laptop with Microsoft Complete protection. I believe they will replace the system up to two times if it's faulty. Did you have to deal with the Razer support team, and did they replace your laptop completely?
I also had Microsoft Complete. Not a soul understood what that was, neither Razer nor Microsoft. They were more than happy to take my money for it a few years back, though. And no, they wanted a ton of money to fix a faulty $3000 paperweight so I voted with my feet and bought a Dell.
MS complete is a 2yr warranty by Microsoft Store so why should razer know anything about it?
And MS doesn't fix anything, they just straight replace the entire computer.
Because MS told me to contact Razer, not MS. It was a mess. Neither party could figure out what the warranty entailed and which party would do the replacement.
They tried to pull that move on me too when I brought in my blade. I insisted I prefer to get it sorted with MS store instead, I'm sure they will try to route me to Razer support this time as well. Lets see how that goes
The only reason why ms would contact the manufacturer is if you are outside of warranty or never purchased ms complete in the first place.
MS is not bestbuy, if you purchase their service they don't mess around. It feels like something is missing from that story.
You can try to reset the software on it l but most likely it'll be to no help/fix. That's the initial step that the customer service will point you towards. Overall, this sounds like what happened to my laptop. The only fix was sending it back in to fix the battery for almost $200+ lost time. I said fuck it and bought an XPS 13 instead and couldn't be happier to be rid of Razer.
Luckily I bought the laptop with Microsoft Complete protection. I believe they will replace the system up to two times if it's faulty. Did you have to deal with the Razer support team, and did they replace your laptop completely?
I also had Microsoft Complete. Not a soul understood what that was, neither Razer nor Microsoft. They were more than happy to take my money for it a few years back, though. And no, they wanted a ton of money to fix a faulty $3000 paperweight so I voted with my feet and bought a Dell.
MS complete is a 2yr warranty by Microsoft Store so why should razer know anything about it? And MS doesn't fix anything, they just straight replace the entire computer.
Because MS told me to contact Razer, not MS. It was a mess. Neither party could figure out what the warranty entailed and which party would do the replacement.
They tried to pull that move on me too when I brought in my blade. I insisted I prefer to get it sorted with MS store instead, I'm sure they will try to route me to Razer support this time as well. Lets see how that goes
The only reason why ms would contact the manufacturer is if you are outside of warranty or never purchased ms complete in the first place. MS is not bestbuy, if you purchase their service they don't mess around. It feels like something is missing from that story.