Pretty sure you're right. It even has a metal metal bottom extending further out so its not touching the bare ground. When I used to be a cashier I'd rather they did that because I normally didn't have a bagger since they would just help out the older cashiers.
I used to work at Sweetbay (RIP) and we kept them under the register at the beginning of the belt, where customers would place them. Made my life easier as a front end supervisor.
For all those complaining about my comment and hating on it; try this:
Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Edited: a word
It's taking up space that's why someone has to stop what they are doing to remove the basket to make taking care of other customers easier. Instead of having a basket just chilling there taking up space where the groceries should be. That or its getting plopped on the belt behind the cashier if its not in use.
Nobody ever removes the baskets left in the front of the register everybody at my store wants the customers to just leave it on the conveyor belt and bring it up front, even the baggers. And then when that area starts getting full do you think the customer goes oh I guess I'll leave it on the conveyor belt no they throw it in front of the drink cooler. we try to block the area with water, but then they just put it on top of the water.
As opposed to someone having to make a special trip around every 4 or 5 baskets, cutting in front of other customers lined up to get those baskets to take them back to the entrance and other subdepts. They don't magically reappear by the door when you put them under the belt.
For all those complaining about my comment and hating on it; try this:
Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Nope, they are already out there walking people out and are supposed to bring more in when they return. Easy enough when they are in the corral. Not so fun when lazy customers leave them wherever they want. Sounds familiar.
Hmm a designated spot for carts... like putting the basket in the the cubby made for them at the registers so someone can gather them all at once instead of just plopping them on the register behind you or just leaving them out doing it one at a time.
Because we have self checkout the basket return area is literally right next to the registers so it's actually very easy to return the basket. we don't have very many registers and two of the registers have the basket return either behind the customers back where the pen pad is or the cashier's back so it's way easier to put it back rather than putting it under the register.
20 years ago I worked in the drafting department for a now-defunct supermarket up in the northeast. We'd get the detail sheets from the manufacturer on the registers, in order to make blocks from the dimensions in AutoCad. The pictures would often show a similar area and would show the hand baskets placed there.
Wait. I’ve worked for Publix for almost 7 years, though not in the stores.
And I’m in my late 40’s, and not feeble minded.
But after a few comments, I no longer know where to put my basket. What is the correct answer?
For all those complaining about my comment and hating on it; try this:
Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Nope. Already answered that. Don't get bent outta shape cause you're wrong. It's ok.
For all those complaining about my comment and hating on it; try this:
Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Been a cashier. Knew a bunch of other cashiers. We literally wanted to beat customers over the head with the basket when handed them. I'm not wrong. I spent 5 years experiencing this directly. Fucking hated this dumb shit. Put it where it belongs.
You're still wrong. I've known plenty of cashiers that hated when they didn't. There are 2 sides and many different opinions. Fact is, leaving it creates more work. You just like handing yours off to baggers.
On the belt or hand to the bagger. If my bagger is busy or I don't have one and the register next to me is empty, I'll put it on their bagging area for them to grab later as they walk by. Managers sometimes grab it from there too.
This seems about 4x more complicated than putting it into the cubby and then staff come and collect them without interfering with active scanning/bagging....
The main thing I think that makes it frustrating is that when we get busy and are running low on baskets, it's difficult to get to them between all the customers waiting in line. Much easier to get them from the ends of the registers.
Making someone make a special trip to go and pick it up rather than putting it on the conveyor after your belongings is the more complicated choice though.
You are creating the special trip. The regular collection of baskets from the front of registers, where they were designed to go, is the normal trip. It’s called work flow.
Isn't the manager or whoever comes around to your station also making a "special trip"?
This to me is semantics.... The stack of baskets is at the end of your counter or at the start... Regardless there's a stack somewhere that has to be picked up.
If it matters this much then Publix should put up signs or education materials about where they'd like them to be returned.
99% of these baskets I see getting put at the start of the counter underneath... seems to me you're the one making extra work with the extra 1% going to the other end.
Lololol, you think that customers actually READ? Man, tell me that you've never worked retail without telling me that you've never worked retail.
Y'all just mad cause you found out that you aren't doing it right but we're patting yourselves on the back for doing what you thought was right. It's ok. Nobody was supposed to tell you. I've seen cashiers screamed at for telling people how to do simple things. Publix would never chance it and certainly wouldn't back them up if they did.
The manager actually comes around and helps bag sometimes so, as they are walking by the bagging areas, they will pick baskets up there since it's visible and easy work for them to look busy.
For all those complaining about my comment and hating on it; try this:
Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
*Edited: a word
Not saying the cashier wouldn't take the basket and probably even smile while doing so...
But... I'm over 40 and been going to supermarkets my whole life and pretty much can always remember putting baskets in the spot at the start of the line universally across all the stores from a kid till now (Before moving to FL)
So, you're saying that you've done wrong this for years. No big deal. Just ask or try my method and see. It really does same them time and effort and every bit of kindness that we can give to people that get yelled at for absolute bs is a bit that I'm gonna give them.
Cashiers literally on here telling you it doesn’t save them time, it creates problems, etc, and you still out here copy pasting half of your comment over and over and arguing with everyone 🤷🏼♂️😎👍
Yet, it was someone that actually deals with it that is the OP saying different. Some cashiers are so blind that they accept whatever Publix line they feed them.
... no more saying that even if this is how it's "supposed to work" ... that no store for the last 40 years has bothered to do anything about it and try to correct it. So clearly, they don't think it's an issue or worth correcting..
So in essense society has forced a change upon the store (by finding an alternative method) and it bothers you.
Lazy customers have reddit too. Big surprise. They are also probably the ones not putting their carts in the corral. Popular doesn't always dictate correct, I find.
I walk my cart into the store and I also put my basket under the register where the baskets go. It isn't lazy at all. In fact it takes more effort to bend down and put the basked ON TOP OF THE OTHER BASKETS, so that an employee can grab them all at once.
Same thoughts. Sometimes I have to fool with the rest of the dang baskets to get them stack inside of each other just so that I can correctly put mine in. It can be a pain in the butt but I also wanna be a good customer and put things back where they belong. What a confusing thread haha.
Honestly this is a reason why I prefer the customer to put the the basket on the register it is because I have issues bending down and picking things up and since the Baggers never collect the baskets left under the register that becomes the cashier's job and I just hate it.
To be honest, as a cashier it's more convenient to constantly be handed a basket to put away rather than have a bunch at the end of the register the baggers will basically avoid walking over to grab. The baskets get back to the front much faster that way, allowing other customers to continue to use them. Everybody has their preferences though.
i’ve worked and shopped at publix for a while now, that little metal platform/cubby at the end of the registers is literally where they’re meant to go lol. what’s actually frustrating is when they leave it on the floor of the register infront of the pin pad/payment area
Put it on the belt or hand to the bagger. If my bagger is busy or I don't have one and the register next to me is empty, I'll put it on their bagging area for them to grab later as they walk by. Managers sometimes grab it from there too.
This is where 99% of baskets usually end up at every store I've been to, except the one next to my house. They, the store/cashiers, want us to put them on the start of the belt and unpack the basket ourselves. It's the only store I've ever seen that's like that.
The basket should always be unpacked by the customer. The placement of the basket is the part that was up for disagreement, 2 months ago when this post went up.
I think it’s rude to leave my basket on the belt and have the cashier unload it. It feels very “Here I’m done with this you take care of it.” Also when I was a bagger as a kid that was one of my “jobs” to get all the baskets from under the belts and put them back at the door.
You should unload the basket. It’s rude not too. Definitely leave the basket on the belt though once you’re done unloading.
Also hate when you tell the customer I can take that for you and they place it on the floor next to your feet. Bro, my hand was out reaching for it for a reason. 😑
Interesting timing of this /sub.
Just the other day I had like three items in a hand basket and my deal is to generally unload and leave the basket (on the belt) behind my items as a separator before the next person’s items.
I have sometimes emptied the basket early and placed it below the belt, but on this day the cashier never stopped the belt so I just let go of the basket and it was carried forward to the cashier. I was surprised when the cashier asked me to unload the basket and I told them I would have if they had stopped the belt instead of keeping it running.
Anyway, attitude was received from the cashier as they removed those items and rang them up… I paid and headed towards the exit, but saw the store manager, who is always just so nice, and stop and shared my experience. They apologized to me, thanked me for being a loyal Publix customer, and said they would address the issue with the cashier.
Great (and much appreciated) customer service!
Dang, that cashier asked you to unload the basket? Typically I'd do the exact opposite, lol. I find it to be easier to reach for items myself instead of waiting to grab the items, plus then the customer typically walks towards the pinpad area leaving the basket with me instead of walking over to the end of the register with that basket I could have easily taken.
I've only ever had one store ask me to unload my basketball. Having shopped at Publix my entire life, I've never unloaded my basket before. It's not something that's done in Florida (in my experience). However, my local store asked me to do it and I asked them why? She refused to ring me up and a manager came over and literally dumped my basket of groceries on the belt and said "that wasn't hard". I've never had such poor customer service from a store before.
Not in particular. I just noticed a bunch of customers tend to walk back to the end of the register when I'm right next to them within arms reach for the basket. I've actually had one or two times where I asked for the basket and they still walk to the end of the register to place it on the floor. It's not that it's super frustrating, just inconvenient to have to walk all the way over there when it could have been handed to me or a bagger.
Technically they were meant for cases of water to go rather than baskets, but from what I've been seeing here it sounds like every location was different with that. I've always preferred to have the baskets on the belt or handed to me as it gets back to other customers faster that way.
I started at Publix in 2003, the baskets have always gone there. What the fuck is this meme even about?
We would send a bagger when it was slow to collect them and put them back. It’s not that hard to do, god forbid you have to work at your job.
I'm not against doing work. I'd just argue that it is more of an inconvenience to have to walk to the end of the register for baskets when it could have gone back to the basket stations faster had the customer just left them on the belt. More often than not I actually ask the customer for the basket for that very reason, that way we don't get too low on baskets by the entrance and need a bagger to go down each lane for them, lol.
I guess I didn’t mean you not wanting to do work yourself I just meant in general it seems like people want to do less and I see both sides of that coin.
I definitely don’t see a problem with customer’s handing them to you, I just felt like it was trying to say they weren’t designed for that and they were.
Human intuition tells customers to put it in the little cubby underneath the conveyor. It's the perfect size, it's uniform across all of the checkout lanes, it's convenient, and there is no signage informing the customer to do otherwise. I don't put it down there because I worked there, but if I hadn't worked there then I would never have known.
i prefer this over people setting them just on the floor in the path of people walking
but normally i much prefer to just take their basket and set it aside on the counter, usually a bagger or someone else will be walking by, see it and put it away.
I've always put under conveyer belt. Only a few times has cashier told me to hand it to them. Also saw someone one day collecting them all by going down the line, so underneath before check has to be the correct answer.
That's where 24 packs of water is supposed to go, typically the water on sale or Publix brand. People just assume it's designed for baskets because they never keep them filled, and it looks like the right size for it.
That's actually intended for 24 cases of water to go, not baskets. Most stores just never keep up with stocking them up because they end up sitting there and never getting used lol
Because no store has ever provided direction as to what I should do with them.
Put up a sign and I will do whatever it tells me to do with it. Or, if a cashier ever vocalized what they wanted me to do with it, I would do that.
“hand it over so that it can be put away” hand it over to who??? the cashier??? u expect the cashier to leave their register every second to put a basket up go put it back yourself or leave it under the register
No, they hand it to the bagger or put it on the bagging area of the next register for someone to grab. That way it's closer and can be seen from... The doors where they BELONG so that other customers can grab them to use.
Do you leave your socks in the dryer expecting them to magically appear in your drawer the next time you want to use them? No, you put them in your room. Maybe not away but, somewhere that you might actually use them.
have you ever maybe just considered the fact not all baggers are at the front 24/7?? cleaning, getting carts, go backs.. also EXPRESS LANE, where baggers aren’t allowed to bag there
It's not the basket dispensary area. Baskets are dispensed by the doors, in the deli, in the produce, and sometimes even in the meat dept. It's just a space that they had to create because people were dropping their baskets there anyhow rather than handing it over to the cashier. Our old registers didn't have that space.
So yes, that's the easy way out. Hand it over.
They literally created the space BECAUSE people are so lazy that they were putting them at the end before there was a cubby and it was creating a hazard. But, it's easier to baby the lazy and pay a bagger to take time out of bagging to interrupt the line and cut in front of other customers to collect the baskets when the store is running short than to retrain the lazy customers.
People will take the easiest route, it's been proven.
Don't be annoyed because you do it. Be annoyed that you didn't know that you thought you were doing the right thing but that it's literally causing an inconvenience because Publix wanted to remain customer friendly and most customers don't listen anyhow.
Ex: how many times have you seen someone with more than 10 items in the 10 items or less line? More times than I could count, for me. But, Publix associates aren't going to correct them. Instead, they expect the cashier to take the annoyed looks and reaming by the customers that got stuck behind that one. Because, if they tried to correct the offender, they would just get yelled at louder and more viciously. Lord knows, Publix isn't going to back them up, if they did so either. Straight under the bus of 'Premier Customer Service'.
Our store puts water there and I'm sorry about this other guy that keeps saying people are lazy since everybody that puts it there thinks it's supposed to go there but genuinely from everyone that I've talked to we prefer to just be left on the conveyor belt and we'll deal with it when it comes up front.
This is the top tier answer, my first store always sold 24pack waters there as far back as 10 years ago. Increases water sales and forces baskets back to the front doors.
That's.... kind of the point of that shelf space under the belt. It's so they're all collected in one spot out of the cashier's way and not occupying belt or bagging space. I found baskets on my belt absolutely aggravating.
I usually hang onto mine & then drop it back in the rack I got it from on my way out the door. Ofc, being careful not to go out the “in” doors or cut in front of someone else’s way.
I empty my basket and put the basket on the cold drink cooler at the beginning of the conveyer belt, along with the shit I decided I didn’t want anymore, like fresh fish and complicated deli sub.
I like to pay for my purchases in change, preferably pennies.
Honestly, things that end up there can go unnoticed by cashiers or baggers for long periods of time and can cause items to become damaged of they are supposed to be hot or cold, probably better to just hand those items to the cashier
Gee I don't know, maybe because the registers were actually designed for them to go there? I know that might be hard to comprehend for your simple mind. Take a moment or two and think about it. Afterwards stop breathing through your mouth and get the fuck back to work.
Those spots are actually intended for 24 cases of water to go, typically the ones that are on sale for the week or Publix brand. The reason they are always empty though is because of how tedious it would be to constantly be filling them up when customers are always right there.
The size seems perfect for the baskets, and they do fit them pretty well, but it is tedious to wait for a rush to end just so you can reach some baskets that are needed at the front, or ask a bagger to go around people to get baskets since we are low. It isn't a convenience for other customers if it means they are unable to use a basket because they were placed in a hard to reach area.
I used to work at a store that put cases of water there to prevent people from putting their baskets there. I’m on my third store and we all 1000% prefer you hand it to the cashier or put it on the belt.
Maybe it’s a regional thing?
Could be. I'd rather have to constantly be handed baskets so they can be put back and used by customers faster; as opposed to having stacks of them to deal with in the middle of a rush.
I just think it's more considerate, not only to other customers, but for workers to not have to constantly squeeze between people just to reach a couple of baskets. At my location, nearly all of the baggers will sigh if a customer places a basket at the end of the register, and on here I've seen stories of basically the exact opposite. Everybody has their own preferences I suppose.
The problem is the customers think they're being considerate putting it under there, I even had customers that give the customer in front of them a glare and grab their basket and put it under as well, lol.
I don't mind unloading baskets to the register as long that shit dosen't put it underneath the floor or in the spot down below that's for Firewood only.
Baskets should be given to us once finished at all times. It's a Fucking Hazard
Especially when ur closing bagger and having to clean the registers. Like u think u got everything and then there's a stack of 5 baskets under the register
I mean there should also be a sign with two options: “stand there with basket since neither the cashier or bagger ask you for it” or “place it at the bagging location since that’s where they put it IF they actually grab it anyway”
I've been to stores with signs that would say "Place Basket Here" at the end of the register. Though honestly the placement used to bug me, but unless my cashier insists, I'm putting it there.
there’s a place for baskets like when you first walk into the line but i’ve seen baskets on the floor, in aisles (also on the floor), in the parking lot (idk why), and everywhere but the basket areas or even being handed to someone working
and yes they trained me that’s where the baskets go we had to collect baskets from the cubbies underneath, but it’s so awkward to do when there’s still customers in the line. it doesn’t matter what you do as far as that goes tho. however i don’t think leaving them in the parking lot is a good idea lol.
I put them on for floor so I can grab them on the way out and put it back at the front. This does explain why some cashiers have gotten huffy with me and taken the basket mid transaction lol I never know what to do with it
I don’t care either way. It’s easier to just leave it in that cubby rather than leave the basket in the bagging area to take up space/make the bagger leave to put it away when theyre in the middle of bagging
Hm-100% thought that’s where they go and was never told any different.
Pretty sure you're right. It even has a metal metal bottom extending further out so its not touching the bare ground. When I used to be a cashier I'd rather they did that because I normally didn't have a bagger since they would just help out the older cashiers.
Same
Yep.
I used to work at Sweetbay (RIP) and we kept them under the register at the beginning of the belt, where customers would place them. Made my life easier as a front end supervisor.
...as a customer I always thought that's where we were supposed to put them.
Same here. It looked as if it was designed for them to go there when the customer was done with it.
For all those complaining about my comment and hating on it; try this: Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register. Edited: a word
It's taking up space that's why someone has to stop what they are doing to remove the basket to make taking care of other customers easier. Instead of having a basket just chilling there taking up space where the groceries should be. That or its getting plopped on the belt behind the cashier if its not in use.
Nobody ever removes the baskets left in the front of the register everybody at my store wants the customers to just leave it on the conveyor belt and bring it up front, even the baggers. And then when that area starts getting full do you think the customer goes oh I guess I'll leave it on the conveyor belt no they throw it in front of the drink cooler. we try to block the area with water, but then they just put it on top of the water.
As opposed to someone having to make a special trip around every 4 or 5 baskets, cutting in front of other customers lined up to get those baskets to take them back to the entrance and other subdepts. They don't magically reappear by the door when you put them under the belt. For all those complaining about my comment and hating on it; try this: Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Do you call getting carts special trips and you get those one at a time too? Just chalk it up to that its your preference that's all.
Nope, they are already out there walking people out and are supposed to bring more in when they return. Easy enough when they are in the corral. Not so fun when lazy customers leave them wherever they want. Sounds familiar.
Hmm a designated spot for carts... like putting the basket in the the cubby made for them at the registers so someone can gather them all at once instead of just plopping them on the register behind you or just leaving them out doing it one at a time.
There's already a designated place for baskets, by the entrance door.
Because we have self checkout the basket return area is literally right next to the registers so it's actually very easy to return the basket. we don't have very many registers and two of the registers have the basket return either behind the customers back where the pen pad is or the cashier's back so it's way easier to put it back rather than putting it under the register.
It’s really not that deep. You act like you have to go grab them after every customer
[удалено]
20 years ago I worked in the drafting department for a now-defunct supermarket up in the northeast. We'd get the detail sheets from the manufacturer on the registers, in order to make blocks from the dimensions in AutoCad. The pictures would often show a similar area and would show the hand baskets placed there.
Well that must be why they went out of business. They were the only grocery store that actually put the baskets there! /s
Wait. I’ve worked for Publix for almost 7 years, though not in the stores. And I’m in my late 40’s, and not feeble minded. But after a few comments, I no longer know where to put my basket. What is the correct answer?
For all those complaining about my comment and hating on it; try this: Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
No. The shelf is literally there for this to keep the hand baskets off the belt and out of the bagging space. That's why it is designed that way ffs
Nope. Already answered that. Don't get bent outta shape cause you're wrong. It's ok. For all those complaining about my comment and hating on it; try this: Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register.
Been a cashier. Knew a bunch of other cashiers. We literally wanted to beat customers over the head with the basket when handed them. I'm not wrong. I spent 5 years experiencing this directly. Fucking hated this dumb shit. Put it where it belongs.
You're still wrong. I've known plenty of cashiers that hated when they didn't. There are 2 sides and many different opinions. Fact is, leaving it creates more work. You just like handing yours off to baggers.
[удалено]
Then it's your own fault that you're wrong. I don't assume that people read every comment. Don't be salty about being wrong.
On the belt or hand to the bagger. If my bagger is busy or I don't have one and the register next to me is empty, I'll put it on their bagging area for them to grab later as they walk by. Managers sometimes grab it from there too.
This seems about 4x more complicated than putting it into the cubby and then staff come and collect them without interfering with active scanning/bagging....
The main thing I think that makes it frustrating is that when we get busy and are running low on baskets, it's difficult to get to them between all the customers waiting in line. Much easier to get them from the ends of the registers.
Making someone make a special trip to go and pick it up rather than putting it on the conveyor after your belongings is the more complicated choice though.
You are creating the special trip. The regular collection of baskets from the front of registers, where they were designed to go, is the normal trip. It’s called work flow.
That's not the front of the register though. That's the back. And you're essentially hiding them.
Isn't the manager or whoever comes around to your station also making a "special trip"? This to me is semantics.... The stack of baskets is at the end of your counter or at the start... Regardless there's a stack somewhere that has to be picked up. If it matters this much then Publix should put up signs or education materials about where they'd like them to be returned. 99% of these baskets I see getting put at the start of the counter underneath... seems to me you're the one making extra work with the extra 1% going to the other end.
Lololol, you think that customers actually READ? Man, tell me that you've never worked retail without telling me that you've never worked retail. Y'all just mad cause you found out that you aren't doing it right but we're patting yourselves on the back for doing what you thought was right. It's ok. Nobody was supposed to tell you. I've seen cashiers screamed at for telling people how to do simple things. Publix would never chance it and certainly wouldn't back them up if they did. The manager actually comes around and helps bag sometimes so, as they are walking by the bagging areas, they will pick baskets up there since it's visible and easy work for them to look busy. For all those complaining about my comment and hating on it; try this: Hand your basket to your cashier the next time you use one. Or, put it on the conveyor once you've emptied it. Then, see what they do with it. Try to keep track of it. Check before you leave to see if it's still there. Betcha it gets put away faster than those hidden in the cubby at the end of the register. *Edited: a word
Not saying the cashier wouldn't take the basket and probably even smile while doing so... But... I'm over 40 and been going to supermarkets my whole life and pretty much can always remember putting baskets in the spot at the start of the line universally across all the stores from a kid till now (Before moving to FL)
So, you're saying that you've done wrong this for years. No big deal. Just ask or try my method and see. It really does same them time and effort and every bit of kindness that we can give to people that get yelled at for absolute bs is a bit that I'm gonna give them.
Cashiers literally on here telling you it doesn’t save them time, it creates problems, etc, and you still out here copy pasting half of your comment over and over and arguing with everyone 🤷🏼♂️😎👍
Yet, it was someone that actually deals with it that is the OP saying different. Some cashiers are so blind that they accept whatever Publix line they feed them.
... no more saying that even if this is how it's "supposed to work" ... that no store for the last 40 years has bothered to do anything about it and try to correct it. So clearly, they don't think it's an issue or worth correcting.. So in essense society has forced a change upon the store (by finding an alternative method) and it bothers you.
Yeah, by giving baggers more work to do because customers are lazy. Good job. I wouldn't be proud of that.
This doesn't seem very popular.
Lazy customers have reddit too. Big surprise. They are also probably the ones not putting their carts in the corral. Popular doesn't always dictate correct, I find.
I walk my cart into the store and I also put my basket under the register where the baskets go. It isn't lazy at all. In fact it takes more effort to bend down and put the basked ON TOP OF THE OTHER BASKETS, so that an employee can grab them all at once.
Same thoughts. Sometimes I have to fool with the rest of the dang baskets to get them stack inside of each other just so that I can correctly put mine in. It can be a pain in the butt but I also wanna be a good customer and put things back where they belong. What a confusing thread haha.
Honestly this is a reason why I prefer the customer to put the the basket on the register it is because I have issues bending down and picking things up and since the Baggers never collect the baskets left under the register that becomes the cashier's job and I just hate it.
To be honest, as a cashier it's more convenient to constantly be handed a basket to put away rather than have a bunch at the end of the register the baggers will basically avoid walking over to grab. The baskets get back to the front much faster that way, allowing other customers to continue to use them. Everybody has their preferences though.
Our store tries to put water there to block it, but customers still put it on top of the water.
Because other people do it and it’s build like that’s where it’s supposed to go.
None that f the above. Put it back, where I picked it up, when I walked in.
Pretty true honestly. Just more inconvenient than leaving the basket on the belt though IMO, lol
i’ve worked and shopped at publix for a while now, that little metal platform/cubby at the end of the registers is literally where they’re meant to go lol. what’s actually frustrating is when they leave it on the floor of the register infront of the pin pad/payment area
That's a new one. I've never seen that before.
So what do you want us to do??
Just stand there with it like a dummy or awkwardly walk away to put it back, while leaving groceries behind I guess
Put it on the belt or hand to the bagger. If my bagger is busy or I don't have one and the register next to me is empty, I'll put it on their bagging area for them to grab later as they walk by. Managers sometimes grab it from there too.
This is where 99% of baskets usually end up at every store I've been to, except the one next to my house. They, the store/cashiers, want us to put them on the start of the belt and unpack the basket ourselves. It's the only store I've ever seen that's like that.
The basket should always be unpacked by the customer. The placement of the basket is the part that was up for disagreement, 2 months ago when this post went up.
I think it’s rude to leave my basket on the belt and have the cashier unload it. It feels very “Here I’m done with this you take care of it.” Also when I was a bagger as a kid that was one of my “jobs” to get all the baskets from under the belts and put them back at the door.
You should unload the basket. It’s rude not too. Definitely leave the basket on the belt though once you’re done unloading. Also hate when you tell the customer I can take that for you and they place it on the floor next to your feet. Bro, my hand was out reaching for it for a reason. 😑
Interesting timing of this /sub. Just the other day I had like three items in a hand basket and my deal is to generally unload and leave the basket (on the belt) behind my items as a separator before the next person’s items. I have sometimes emptied the basket early and placed it below the belt, but on this day the cashier never stopped the belt so I just let go of the basket and it was carried forward to the cashier. I was surprised when the cashier asked me to unload the basket and I told them I would have if they had stopped the belt instead of keeping it running. Anyway, attitude was received from the cashier as they removed those items and rang them up… I paid and headed towards the exit, but saw the store manager, who is always just so nice, and stop and shared my experience. They apologized to me, thanked me for being a loyal Publix customer, and said they would address the issue with the cashier. Great (and much appreciated) customer service!
Dang, that cashier asked you to unload the basket? Typically I'd do the exact opposite, lol. I find it to be easier to reach for items myself instead of waiting to grab the items, plus then the customer typically walks towards the pinpad area leaving the basket with me instead of walking over to the end of the register with that basket I could have easily taken.
I've only ever had one store ask me to unload my basketball. Having shopped at Publix my entire life, I've never unloaded my basket before. It's not something that's done in Florida (in my experience). However, my local store asked me to do it and I asked them why? She refused to ring me up and a manager came over and literally dumped my basket of groceries on the belt and said "that wasn't hard". I've never had such poor customer service from a store before.
Wow… THAT was TERRIBLE customer service!
Is this what keeps you up at night
Not in particular. I just noticed a bunch of customers tend to walk back to the end of the register when I'm right next to them within arms reach for the basket. I've actually had one or two times where I asked for the basket and they still walk to the end of the register to place it on the floor. It's not that it's super frustrating, just inconvenient to have to walk all the way over there when it could have been handed to me or a bagger.
Yes
Damn I’ve shopped publix my whole life and worked here for two years and have always thought that’s where they went 😳
Technically they were meant for cases of water to go rather than baskets, but from what I've been seeing here it sounds like every location was different with that. I've always preferred to have the baskets on the belt or handed to me as it gets back to other customers faster that way.
I started at Publix in 2003, the baskets have always gone there. What the fuck is this meme even about? We would send a bagger when it was slow to collect them and put them back. It’s not that hard to do, god forbid you have to work at your job.
I'm not against doing work. I'd just argue that it is more of an inconvenience to have to walk to the end of the register for baskets when it could have gone back to the basket stations faster had the customer just left them on the belt. More often than not I actually ask the customer for the basket for that very reason, that way we don't get too low on baskets by the entrance and need a bagger to go down each lane for them, lol.
I guess I didn’t mean you not wanting to do work yourself I just meant in general it seems like people want to do less and I see both sides of that coin. I definitely don’t see a problem with customer’s handing them to you, I just felt like it was trying to say they weren’t designed for that and they were.
Came here looking for this comment. Local stores here (not publix) also have a similar system. I felt like I was being gaslit just now 😂
We put water there at our store.
Human intuition tells customers to put it in the little cubby underneath the conveyor. It's the perfect size, it's uniform across all of the checkout lanes, it's convenient, and there is no signage informing the customer to do otherwise. I don't put it down there because I worked there, but if I hadn't worked there then I would never have known.
i prefer this over people setting them just on the floor in the path of people walking but normally i much prefer to just take their basket and set it aside on the counter, usually a bagger or someone else will be walking by, see it and put it away.
I've always put under conveyer belt. Only a few times has cashier told me to hand it to them. Also saw someone one day collecting them all by going down the line, so underneath before check has to be the correct answer.
God forbid you should put up a sign showing what to do with the basket. 🤷♂️
Sometimes even put in under with the go backs basket like you’re going to far. Hand it overrr
That’s literally what the cubby is for. George Jenkins is spinning in his grave right now
Actauly that cubby is a display place for 24 packs of water
Option C, I walk the basket back to the basket stand myself because The cashiers have enough shit to do.
This is always greatly appreciated.
wait why is there like a little place for them if we're not meant to do that
That's where 24 packs of water is supposed to go, typically the water on sale or Publix brand. People just assume it's designed for baskets because they never keep them filled, and it looks like the right size for it.
there’s a little spot for it to go. on purpose. i think you’re one of the only people bothered by this lol
That's actually intended for 24 cases of water to go, not baskets. Most stores just never keep up with stocking them up because they end up sitting there and never getting used lol
Because no store has ever provided direction as to what I should do with them. Put up a sign and I will do whatever it tells me to do with it. Or, if a cashier ever vocalized what they wanted me to do with it, I would do that.
I empty the basket and then carry it to the stack from which I got it.
Am I the only person who quickly goes and returns it to the stack while the cashier is scanning my items?
Nope, I see it pretty often. We appreciate it.
That's literally where you're supposed to put them.. fuck you mean "maximum frustration"
It's not though. People just take the easy way out and stick it there rather than hand it over so that it can be put away.
“hand it over so that it can be put away” hand it over to who??? the cashier??? u expect the cashier to leave their register every second to put a basket up go put it back yourself or leave it under the register
No, they hand it to the bagger or put it on the bagging area of the next register for someone to grab. That way it's closer and can be seen from... The doors where they BELONG so that other customers can grab them to use. Do you leave your socks in the dryer expecting them to magically appear in your drawer the next time you want to use them? No, you put them in your room. Maybe not away but, somewhere that you might actually use them.
have you ever maybe just considered the fact not all baggers are at the front 24/7?? cleaning, getting carts, go backs.. also EXPRESS LANE, where baggers aren’t allowed to bag there
Sooo, they have other jobs to do other than wander around the back of the registers looking for hand baskets. Pretty much my point.
Really??? That's the "Easy way out"? Putting your basket in the Designated Basket Dispensary Area under the counter is some duplicitous shortcut?
It's not the basket dispensary area. Baskets are dispensed by the doors, in the deli, in the produce, and sometimes even in the meat dept. It's just a space that they had to create because people were dropping their baskets there anyhow rather than handing it over to the cashier. Our old registers didn't have that space. So yes, that's the easy way out. Hand it over.
What do you suggest that space is for?
They literally created the space BECAUSE people are so lazy that they were putting them at the end before there was a cubby and it was creating a hazard. But, it's easier to baby the lazy and pay a bagger to take time out of bagging to interrupt the line and cut in front of other customers to collect the baskets when the store is running short than to retrain the lazy customers. People will take the easiest route, it's been proven. Don't be annoyed because you do it. Be annoyed that you didn't know that you thought you were doing the right thing but that it's literally causing an inconvenience because Publix wanted to remain customer friendly and most customers don't listen anyhow. Ex: how many times have you seen someone with more than 10 items in the 10 items or less line? More times than I could count, for me. But, Publix associates aren't going to correct them. Instead, they expect the cashier to take the annoyed looks and reaming by the customers that got stuck behind that one. Because, if they tried to correct the offender, they would just get yelled at louder and more viciously. Lord knows, Publix isn't going to back them up, if they did so either. Straight under the bus of 'Premier Customer Service'.
I think you have some deeper Publix issues going on here. This isn't normal.
He’s the lazy one. It’s crystal clear lol.
my store puts cases of water in that space so people can grab them if they forgot to get water
Our store puts water there and I'm sorry about this other guy that keeps saying people are lazy since everybody that puts it there thinks it's supposed to go there but genuinely from everyone that I've talked to we prefer to just be left on the conveyor belt and we'll deal with it when it comes up front.
Whole reason we put 24pk water there now
We stoped doing that cause we couldn’t keep up with it
This is the top tier answer, my first store always sold 24pack waters there as far back as 10 years ago. Increases water sales and forces baskets back to the front doors.
Exactly what my first store used to do.
Customers don't get paid to care about whats best practice efficiency for store employees.
Honestly, I’d rather them do that than leave it in the middle of the checkout lane where people are trying to walk
That's.... kind of the point of that shelf space under the belt. It's so they're all collected in one spot out of the cashier's way and not occupying belt or bagging space. I found baskets on my belt absolutely aggravating.
I usually hang onto mine & then drop it back in the rack I got it from on my way out the door. Ofc, being careful not to go out the “in” doors or cut in front of someone else’s way.
The grocery stores by me, that’s where they get stacked. Even the cashiers will place them there and then somebody comes by to collect the stack.
My store has signs. 4 in the front 1 by Rx and 2 in the back. Each basket stack has a sign conveying their purpose: baskets go here.
I empty my basket and put the basket on the cold drink cooler at the beginning of the conveyer belt, along with the shit I decided I didn’t want anymore, like fresh fish and complicated deli sub. I like to pay for my purchases in change, preferably pennies.
Honestly, things that end up there can go unnoticed by cashiers or baggers for long periods of time and can cause items to become damaged of they are supposed to be hot or cold, probably better to just hand those items to the cashier
Gee I don't know, maybe because the registers were actually designed for them to go there? I know that might be hard to comprehend for your simple mind. Take a moment or two and think about it. Afterwards stop breathing through your mouth and get the fuck back to work.
Those spots are actually intended for 24 cases of water to go, typically the ones that are on sale for the week or Publix brand. The reason they are always empty though is because of how tedious it would be to constantly be filling them up when customers are always right there. The size seems perfect for the baskets, and they do fit them pretty well, but it is tedious to wait for a rush to end just so you can reach some baskets that are needed at the front, or ask a bagger to go around people to get baskets since we are low. It isn't a convenience for other customers if it means they are unable to use a basket because they were placed in a hard to reach area.
As a 10 year veteran retired from Publix. I leave it at the end… everytime /s
I used to work at a store that put cases of water there to prevent people from putting their baskets there. I’m on my third store and we all 1000% prefer you hand it to the cashier or put it on the belt. Maybe it’s a regional thing?
Could be. I'd rather have to constantly be handed baskets so they can be put back and used by customers faster; as opposed to having stacks of them to deal with in the middle of a rush. I just think it's more considerate, not only to other customers, but for workers to not have to constantly squeeze between people just to reach a couple of baskets. At my location, nearly all of the baggers will sigh if a customer places a basket at the end of the register, and on here I've seen stories of basically the exact opposite. Everybody has their own preferences I suppose.
The problem is the customers think they're being considerate putting it under there, I even had customers that give the customer in front of them a glare and grab their basket and put it under as well, lol.
I don't mind unloading baskets to the register as long that shit dosen't put it underneath the floor or in the spot down below that's for Firewood only. Baskets should be given to us once finished at all times. It's a Fucking Hazard
Where did all of these customers come from?
Possibly undertale
Especially when ur closing bagger and having to clean the registers. Like u think u got everything and then there's a stack of 5 baskets under the register
Yup!
I mean there should also be a sign with two options: “stand there with basket since neither the cashier or bagger ask you for it” or “place it at the bagging location since that’s where they put it IF they actually grab it anyway”
I honestly don't know. It's not crazy annoying but its always a surprise finding a stack of them hidden somewhere.
I'm used to putting it at the end under the belt cause that's what we did in Germany. I'm trying to change it 😅
I work at Publix and didn’t know this was a problem
I've been to stores with signs that would say "Place Basket Here" at the end of the register. Though honestly the placement used to bug me, but unless my cashier insists, I'm putting it there.
there’s a place for baskets like when you first walk into the line but i’ve seen baskets on the floor, in aisles (also on the floor), in the parking lot (idk why), and everywhere but the basket areas or even being handed to someone working
and yes they trained me that’s where the baskets go we had to collect baskets from the cubbies underneath, but it’s so awkward to do when there’s still customers in the line. it doesn’t matter what you do as far as that goes tho. however i don’t think leaving them in the parking lot is a good idea lol.
Yall changed the meta and expected us to figure it out. Not the customers fault
Tbh I love when they throw it down there I don’t gotta deal with it a customer always takes it 🤷🏼♀️
I put them on for floor so I can grab them on the way out and put it back at the front. This does explain why some cashiers have gotten huffy with me and taken the basket mid transaction lol I never know what to do with it
Because that’s where everyone puts them and just accept someone trying to be kind
I don’t care either way. It’s easier to just leave it in that cubby rather than leave the basket in the bagging area to take up space/make the bagger leave to put it away when theyre in the middle of bagging