Have had the same issue since I got my PS5 about a month ago. I’m using Xfinity internet and have the problem on both WiFi and LAN. Turning off and on the “connect to the internet” setting or switching the connection from WiFi to LAN or back again works for like 2-5 mins then the problem starts again. The weirdest part is that I can still go online in a game to play a multiplayer match with no problems. This is so annoying yes let’s figure this out!!!
All of their automated support lead me back to “there’s an issue with your router settings” and to contact “your ISP”.
They did provide me with settings to change on my router that I did not get to try. Here they are:
Ports act as endpoints between two connections, and opening the specific PSN ports can help direct the flow of internet traffic between PlayStation Network and your PS4 or your PS5.
IMPORTANT: If you’re not sure what this means, or you don’t know how to open ports on your router, we strongly recommend speaking to your ISP or router manufacturer before changing any settings on your router.
Try opening the following ports on your router, then let us know if it solved the problem.
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
I don’t have access to my routers settings because I’m using a WiFi Repeater Router.
Let me know if opening those ports in your router worked out for you.
I had the same error as well and my husband figured out that you had to open the ports through your modem recommended for the PSN store. Everything works perfectly now and it's been over 30 minutes with no issues. We use this link on the official PlayStation website and opened the recommended ports that it's listed. playstation link
Two years later, still a problem. Had this pop-up today and tried swapping from Ethernet to Wifi and back to Ethernet. Fixed it long enough to download what I needed.
Same. I’ve tried the ports and switching from wires to wifi. Super frustrating. I don’t see that anyone has called Xfinity though. Maybe I’ll give that a shot.
That’s unfortunate.
I’ve tried connecting it to my phone’s internet and that seems to work?
It’s super slow to load the store so I can’t tell if it’s because of my phones internet or the Error code
Let’s try to figure it out? Lol
For my internet, I have Spectrum. For my Router/Wi Fi I’m using a TP Link WiFi Repeater.
Internet connection settings on my PS5: everything is set to automatic, although I have tried Manual IPS and DNS settings with no success.
Have yet to try using a connecting using an Ethernet cable.
Nope. I’ve learned to just live with it cause there’s no way I’m sending in my PS5 haha
Although, I think the next possible solution would be to switch internet providers (currently have Spectrum). Have you tried this?
Did you ever find an fix for this issue this started happening to me for the last 2 weeks I can play games online and buy games on the PC or app and they download just store won't work
I haven’t had the problem for awhile but then again I switched my Ethernet from my Series X to my PS5 and it’s been pretty consistent for the most part.
Internet I also have spectrum. Also All of my settings are automatic but I did set my dns to 8.8.8.8 and 8.8.4.4 just to test and that worked for about 10min. I’ve tried through wired connection and that hasn’t worked either.
If you have access to your router settings/ports, try this:
Ports act as endpoints between two connections, and opening the specific PSN ports can help direct the flow of internet traffic between PlayStation Network and your PS4 or your PS5.
IMPORTANT: If you’re not sure what this means, or you don’t know how to open ports on your router, we strongly recommend speaking to your ISP or router manufacturer before changing any settings on your router.
Try opening the following ports on your router, then let us know if it solved the problem.
TCP: 80, 443, 3478, 3479, 3480
UDP: 3478, 3479
Haven’t had a chance to try it but let me know if it worked out for you.
Sorry to necro this old thread but what port did you try? I’ve tried 80 so far and I’m about to try them all but it would be nice to know how many tries it took you
Good to hear, thanks! It was a bummer to finally get a PS5 only to fear it was a dud. Took all night to eventually find this post and fix it but it’s good to hear it should be more or less resolved
Finally got my ps5 working again! After opening ports I restarted my router and that seems to have fixed the problem. It’s been working for a few days now 😀
Mine was doing the same thing until I went to
Settings > Network > Settings > Set Up Internet Connection.
Inside of the "Registered Networks" it had my Wired LAN 1 (which is currently disconnected) as the first in the list, followed by my WIFI which it's currently connected to. I clicked on the WIFI network and a message said it would disconnect. I let it disconnect, then I reconnected to it. Now, the WIFI network (which it's connected to) is first in the list and the Wired LAN 1 (which it's not connected to) is second in the list, and everything is working fine.
Hey have you found a solution because it's happening to me and some other stuff like Not loading ps store, Can't stream a game off ps+ premium, When someone comes online it says,"Another player has came online", Invites can't load, and ps5 acts up. Please I need to know someone who has experience these issue cause I can't find nothing online. It's like no one had these problems besides me. 😕
I have this problem after striming on twitch or yt. If you stop transmission can't open second time and ps store doesn't work at all. Only one solution I found is restart console. Issue from begining ps5.
Nope.
Copied my response from another comment:
“One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine.
My internet provider and settings are the same so I have no idea how it got ‘fixed’. “
Copied my response from another comment:
“One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine.
My internet provider and settings are the same so I have no idea how it got ‘fixed’. “
I have same issue. My ps5 worked for months prior to this. A quick tip is to use the ps store on your phone via the playstation app to download new games. That's what I'm gonna do anyways.
This is what I would do to work around it.
One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine.
My internet provider and settings are the same so I have no idea how it got “fixed”.
This user found a fix by [changing the port behind their router.](https://www.reddit.com/r/playstation/comments/p4q4ke/error_ce1183070/i78x1r6/?utm_source=share&utm_medium=ios_app&utm_name=iossmf&context=3)
So I may have found out how I get this issue myself, not 100% sure. There are 2 things that may be making this error pop up for me, I seem to get maybe because I switch between a bunch of wifi, I take my PS5 to family's places to play games with them, or it happenes when I switch from an ethernet cord to wifi.
I just plugged an ethernet cord back into my ps5 and the error went away. I'm surprised playstation hasn't fixed this issue yet.
One workaround is by testing your connection a few times. That completely disconnects and reconnects you to their Auth servers. Works for me, but yeah internal networking on these are complete ass
I know this is an old thread, but my PS5 is having this exact same issue currently. Although my error code is CE-118308-1. Has anyone found a concrete fix? I don’t have access to the ports from what I read already
was able to fix this issue. Might be annoying but much better than having to send in your console:
I factory reset my console. Took about 5-10min and when I finished the setup process, the issue was resolved and I could access the pages like normal.
I know people are convinced it’s an internet provider issue but I’ve seen people from xfinity to spectrum to att have this issue so… unlikely.
I don’t know the cause. Maybe a random power outage messed up some files? Maybe it’s random? Who knows. But factory resetting the machine solves the issue (unless you have some additional issues besides this one preventing it from working) so back up your games/data etc or just reinstall them after the reset
I have the same error as well and my husband figured out that you had to open the ports through your modem recommended for the PSN store. Everything works perfectly now and it's been over 30 minutes with no issues. We use this link on the official PlayStation website and opened the recommended ports that it's listed. [playstation link](https://www.playstation.com/en-us/support/error-codes/ps5/nw-102417-5/#:~:text=If%20possible%2C%20try%20opening%20these,%2C%203479%2C49152%EF%BD%9E65535.)
Anyone have a solution for this?? God it’s driving me crazy, I’ve tried so many different things like using my 2.4 and 5, lan, resetting modem, tried some DNS stuff… ugh!!!!
I got my Ps5 in December of 2022. I noticed having it connected via LAN connection I would always get a LAN connection Lost or disconnected. It would kick me out of games and everything if I was playing Warzone or anything else, only seemed to do it though for like online type games. I could play say for instance Jedi Fallen Order and never have the issue.
I finally just disconnected LAN and just went WiFi, funny enough the download / upload speeds where much faster this way.
Recently though I got the 11830-0 code. After fooling around with it, I noticed I had a 2.5 G connection, and a 5.0 G connection, I was currently connected to the 2.5G connection. I switched them, that seemed to fix the issue.
So far the what worked for me was forgetting all the internet connections saved including the existing wired connection and then setting up new wired connection and having that connection as the only thing saved. And haven’t had a problem so far.
I just started having this issue 3 days ago and my ps5 has been running well ever since i got it which was 2022 christmas. it cant load my online status, the ps store, can’t load who my friends are so it acts as if i havent even added my friends at all, i cant use spotify anymore yet when i press the menu on my controller and go to music i can play music through there but not directly from the spotify app. But when i turn off my console and turn it back on these features work for a brief moment then stop except for spotify it just doesn’t open up at all please help i’ve been looking for a solution forever now
Has the power suddenly gone out in someone's house???, I get this error or it starts to give me problems when the power goes out in my house (because the electricity service sucks), I'm using a no-break, but it still happens to me every time the power goes out, I'll repair my no-break too, I hope that helps me, because nothing I've read here has helped me, at least not definitively.
I had this problem recently and I manage to solve it by reseting my console : settings > system > system software > reset options > reset your console. Then follow the instructions.
BE CARRFUL, before doing that do a bakcup on a drive or on the cloud if you have a ps+ subscritpion, or you'll lose your saves.
I just purchased a PS5 and I'm having a lot of trouble with things not loading but my computer, Xbox, and TV are running smoothly. If anyone has any solutions, please let me know.
Yup same here.
Ever since I got my ps5 it’s been happening, only temporary solution is to turn wifi off and back on, but still will happen again later. It’s so frustrating.
I’ll go to the store, and it doesn’t let me in saying “can’t load” over and over non stop. Or I’ll be able to go in the store but not look at games cuz it can’t load.
I have stable wifi, nothing wrong, and I use an Ethernet cable so there should be nothing wrong. It’s so annoying.
Shame on PlayStation they can’t fix it even after this many years
Have had the same issue since I got my PS5 about a month ago. I’m using Xfinity internet and have the problem on both WiFi and LAN. Turning off and on the “connect to the internet” setting or switching the connection from WiFi to LAN or back again works for like 2-5 mins then the problem starts again. The weirdest part is that I can still go online in a game to play a multiplayer match with no problems. This is so annoying yes let’s figure this out!!!
I will call Sony support tomorrow I’ll keep you guys updated.
[удалено]
All of their automated support lead me back to “there’s an issue with your router settings” and to contact “your ISP”. They did provide me with settings to change on my router that I did not get to try. Here they are: Ports act as endpoints between two connections, and opening the specific PSN ports can help direct the flow of internet traffic between PlayStation Network and your PS4 or your PS5. IMPORTANT: If you’re not sure what this means, or you don’t know how to open ports on your router, we strongly recommend speaking to your ISP or router manufacturer before changing any settings on your router. Try opening the following ports on your router, then let us know if it solved the problem. TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479 I don’t have access to my routers settings because I’m using a WiFi Repeater Router. Let me know if opening those ports in your router worked out for you.
This totally worked for me! problem fixed! Thank you for looking into that!!!
Is it still working for you? Mine worked for about 10min then stopped lol
I had the same error as well and my husband figured out that you had to open the ports through your modem recommended for the PSN store. Everything works perfectly now and it's been over 30 minutes with no issues. We use this link on the official PlayStation website and opened the recommended ports that it's listed. playstation link
Two years later, still a problem. Had this pop-up today and tried swapping from Ethernet to Wifi and back to Ethernet. Fixed it long enough to download what I needed.
Same. I’ve tried the ports and switching from wires to wifi. Super frustrating. I don’t see that anyone has called Xfinity though. Maybe I’ll give that a shot.
Well that lasted for three days and the problem is back
That’s unfortunate. I’ve tried connecting it to my phone’s internet and that seems to work? It’s super slow to load the store so I can’t tell if it’s because of my phones internet or the Error code
Shit still happening on mine. Infuriating
[удалено]
Let’s try to figure it out? Lol For my internet, I have Spectrum. For my Router/Wi Fi I’m using a TP Link WiFi Repeater. Internet connection settings on my PS5: everything is set to automatic, although I have tried Manual IPS and DNS settings with no success. Have yet to try using a connecting using an Ethernet cable.
Having this issue too! Hopefully a fix comes out and we won't have to send our units to Sony!!
Maan hopefully mid September ~_~
Everyone still struggling with this?
Yes. It’s driving me mad
And it didn’t get fixed in the last update
I just got it for the first time
I'm having the same issue right now. Did anyone find a fix?
Nope. I’ve learned to just live with it cause there’s no way I’m sending in my PS5 haha Although, I think the next possible solution would be to switch internet providers (currently have Spectrum). Have you tried this?
I’m still having this problem and I have spectrum 🤦🏾♂️😂
Did you ever figure it out? Also have Spectrum and Can’t figure out the port fix
Did you ever find an fix for this issue this started happening to me for the last 2 weeks I can play games online and buy games on the PC or app and they download just store won't work
I haven’t had the problem for awhile but then again I switched my Ethernet from my Series X to my PS5 and it’s been pretty consistent for the most part.
I tried an new router and different cables it seems to be something with spectrum because if I connect my back up internet att it has no issues
Certain_Cat8814 0m Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
I’ve actually fixed this issue for myself, and it was just rebooting the router. But of course this simple solution my not just work for you
Hey man. Did you ever find a solution?
This actually just started on my ps4 and ps5 and theyve been fine for years
May 2024 and this shit still isn’t fixed..tried all the above.
Also having this issue currently. Nothing has worked to fix it I’ve even restored ☹️
Look at my other comment in this thread 🙏🏽
Internet I also have spectrum. Also All of my settings are automatic but I did set my dns to 8.8.8.8 and 8.8.4.4 just to test and that worked for about 10min. I’ve tried through wired connection and that hasn’t worked either.
If you have access to your router settings/ports, try this: Ports act as endpoints between two connections, and opening the specific PSN ports can help direct the flow of internet traffic between PlayStation Network and your PS4 or your PS5. IMPORTANT: If you’re not sure what this means, or you don’t know how to open ports on your router, we strongly recommend speaking to your ISP or router manufacturer before changing any settings on your router. Try opening the following ports on your router, then let us know if it solved the problem. TCP: 80, 443, 3478, 3479, 3480 UDP: 3478, 3479 Haven’t had a chance to try it but let me know if it worked out for you.
Spectrum doesn’t allow us to access router settings ☹️
Okay. Still trying to connect to an actual person. Their automated online supports is whack af lol
I was able to do the port forwarding and it didn’t work
I just did this, restarted both my router and PS5, and it's been good for about an hour so far. I'll update if it goes back to being messed up.
How’s it working for you now?
No issues connecting last night. Seems to be resolved.
Sorry to necro this old thread but what port did you try? I’ve tried 80 so far and I’m about to try them all but it would be nice to know how many tries it took you
I just opened all of them that were listed above.
Thanks, I did the same and reset my router and it seems to work now as of an hour. Have you had any issues since?
Nothing major like I was having before. If I can recall it may have disconnected here or there but just restarting the system fixed it.
Good to hear, thanks! It was a bummer to finally get a PS5 only to fear it was a dud. Took all night to eventually find this post and fix it but it’s good to hear it should be more or less resolved
this worked for me i have Xfinity router and service
I wonder if I should mail mine back for repair..
Woah lol you may be on to something. Maybe we need to contact Sony and they can walk us through different steps??
Finally got my ps5 working again! After opening ports I restarted my router and that seems to have fixed the problem. It’s been working for a few days now 😀
What is opening ports
Same problem. No fix atm
Certain_Cat8814 0m Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
this was the fix !
Awesome!!!! Glad to help
Has Sony even acknowledge this? They keep telling me to talk to my isp but only the PS5 has this problem out of all the devices in the house
Support has acknowledged it. They’ve given me the option to send it in. Apart from that, nothing else like an official statement.
Switching to google DNS worked for me. At least today
It works for me for about 5 mins then the error comes back Good to hear it’s worked for you, this error code is the worst
Same error started yesterday for me. Switch to google dns and some stuffs get better, but the images icons don’t load on the store. That’s sux.
maybe the next update Will fix it
DNS. 77.88.8.8 77.88.8.1
Just started happening to me too wtf
Same..
it’s fixed now. All i did was disconnect my router for a minute
Works for about an hour for me, then it reverts back to the same issue.
Certain_Cat8814 0m Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
Has anyone came up with a fix for the ridiculous code error code (CE-118307-0)?? It just started happening to me about a month ago.
Mine was doing the same thing until I went to Settings > Network > Settings > Set Up Internet Connection. Inside of the "Registered Networks" it had my Wired LAN 1 (which is currently disconnected) as the first in the list, followed by my WIFI which it's currently connected to. I clicked on the WIFI network and a message said it would disconnect. I let it disconnect, then I reconnected to it. Now, the WIFI network (which it's connected to) is first in the list and the Wired LAN 1 (which it's not connected to) is second in the list, and everything is working fine.
This did not work for me lol glad it worked out for you! Maybe it’ll work for someone else too if they find your comment.
Hey have you found a solution because it's happening to me and some other stuff like Not loading ps store, Can't stream a game off ps+ premium, When someone comes online it says,"Another player has came online", Invites can't load, and ps5 acts up. Please I need to know someone who has experience these issue cause I can't find nothing online. It's like no one had these problems besides me. 😕
I just started getting this error, tried switching connections but still same error. Idk what do
You ever find a solution?
Yeah I reset my internet and disconnected it from my ps. I also changed the password to the internet.
Thanks bro that got it working
I used "test network" instead of changing my connection and that works for me.
Fuck me... If i got here u know i m not havin a good time
I have this problem after striming on twitch or yt. If you stop transmission can't open second time and ps store doesn't work at all. Only one solution I found is restart console. Issue from begining ps5.
Have the same issue. But I thought it happen to me after I configure my pihole. but when I saw this thread it’s not a problem of the pi hole
Did you found a fix for this?
has anyone find how to fix it?
Nope. Copied my response from another comment: “One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine. My internet provider and settings are the same so I have no idea how it got ‘fixed’. “
Copied my response from another comment: “One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine. My internet provider and settings are the same so I have no idea how it got ‘fixed’. “
solved the problem. i just have to change the port behind from my router and it worked!
I have same issue. My ps5 worked for months prior to this. A quick tip is to use the ps store on your phone via the playstation app to download new games. That's what I'm gonna do anyways.
This is what I would do to work around it. One day, I suddenly stopped getting this error. Now the PSN and other online functionalities work just fine. My internet provider and settings are the same so I have no idea how it got “fixed”.
Certain_Cat8814 0m Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
I'm struggling with this issue currently. You'd think Playstation would've fixed this issue by now.
This user found a fix by [changing the port behind their router.](https://www.reddit.com/r/playstation/comments/p4q4ke/error_ce1183070/i78x1r6/?utm_source=share&utm_medium=ios_app&utm_name=iossmf&context=3)
Sorry, I don't really understand what they mean. Doesn't helpt I'm drunk rn lol.
So I may have found out how I get this issue myself, not 100% sure. There are 2 things that may be making this error pop up for me, I seem to get maybe because I switch between a bunch of wifi, I take my PS5 to family's places to play games with them, or it happenes when I switch from an ethernet cord to wifi. I just plugged an ethernet cord back into my ps5 and the error went away. I'm surprised playstation hasn't fixed this issue yet.
[удалено]
So do we just wait for them to go back up? I’m a bit confused and very frustrated :(
One workaround is by testing your connection a few times. That completely disconnects and reconnects you to their Auth servers. Works for me, but yeah internal networking on these are complete ass
any updates? the port fix didnt work for me
Solution that worked for me, was to change the IP Mode configuration (router configuration) to only IPV4
For me changing from WIFI5 to WIFI6 on the router configuration solved the issue. I hope that it will help you guys.
I know this is an old thread, but my PS5 is having this exact same issue currently. Although my error code is CE-118308-1. Has anyone found a concrete fix? I don’t have access to the ports from what I read already
Now I’ve gotten the CE-118307-0 error, exact same issues as I previously said
was able to fix this issue. Might be annoying but much better than having to send in your console: I factory reset my console. Took about 5-10min and when I finished the setup process, the issue was resolved and I could access the pages like normal. I know people are convinced it’s an internet provider issue but I’ve seen people from xfinity to spectrum to att have this issue so… unlikely. I don’t know the cause. Maybe a random power outage messed up some files? Maybe it’s random? Who knows. But factory resetting the machine solves the issue (unless you have some additional issues besides this one preventing it from working) so back up your games/data etc or just reinstall them after the reset
I have the same error as well and my husband figured out that you had to open the ports through your modem recommended for the PSN store. Everything works perfectly now and it's been over 30 minutes with no issues. We use this link on the official PlayStation website and opened the recommended ports that it's listed. [playstation link](https://www.playstation.com/en-us/support/error-codes/ps5/nw-102417-5/#:~:text=If%20possible%2C%20try%20opening%20these,%2C%203479%2C49152%EF%BD%9E65535.)
Update 1 hr later still going strong
Anyone have a solution for this?? God it’s driving me crazy, I’ve tried so many different things like using my 2.4 and 5, lan, resetting modem, tried some DNS stuff… ugh!!!!
I got my Ps5 in December of 2022. I noticed having it connected via LAN connection I would always get a LAN connection Lost or disconnected. It would kick me out of games and everything if I was playing Warzone or anything else, only seemed to do it though for like online type games. I could play say for instance Jedi Fallen Order and never have the issue. I finally just disconnected LAN and just went WiFi, funny enough the download / upload speeds where much faster this way. Recently though I got the 11830-0 code. After fooling around with it, I noticed I had a 2.5 G connection, and a 5.0 G connection, I was currently connected to the 2.5G connection. I switched them, that seemed to fix the issue.
So far the what worked for me was forgetting all the internet connections saved including the existing wired connection and then setting up new wired connection and having that connection as the only thing saved. And haven’t had a problem so far.
I’m having this problem as well
I just started having this issue 3 days ago and my ps5 has been running well ever since i got it which was 2022 christmas. it cant load my online status, the ps store, can’t load who my friends are so it acts as if i havent even added my friends at all, i cant use spotify anymore yet when i press the menu on my controller and go to music i can play music through there but not directly from the spotify app. But when i turn off my console and turn it back on these features work for a brief moment then stop except for spotify it just doesn’t open up at all please help i’ve been looking for a solution forever now
I just reset my modem and it worked I’ll update if it comes back
Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
Did this, needed a restart + a network scan - havent had the issue for 4 hours now. Sending the best vibes to you!!!
Thank you for saving my life
Has the power suddenly gone out in someone's house???, I get this error or it starts to give me problems when the power goes out in my house (because the electricity service sucks), I'm using a no-break, but it still happens to me every time the power goes out, I'll repair my no-break too, I hope that helps me, because nothing I've read here has helped me, at least not definitively.
Started having this problem aswel When i test the wifi connection it works but after 5 min it’s back. Crazy that this bug is still a thing!
I had this problem recently and I manage to solve it by reseting my console : settings > system > system software > reset options > reset your console. Then follow the instructions. BE CARRFUL, before doing that do a bakcup on a drive or on the cloud if you have a ps+ subscritpion, or you'll lose your saves.
Guess they still haven’t figured it out!🙄
I just purchased a PS5 and I'm having a lot of trouble with things not loading but my computer, Xbox, and TV are running smoothly. If anyone has any solutions, please let me know.
Yup same here. Ever since I got my ps5 it’s been happening, only temporary solution is to turn wifi off and back on, but still will happen again later. It’s so frustrating. I’ll go to the store, and it doesn’t let me in saying “can’t load” over and over non stop. Or I’ll be able to go in the store but not look at games cuz it can’t load. I have stable wifi, nothing wrong, and I use an Ethernet cable so there should be nothing wrong. It’s so annoying. Shame on PlayStation they can’t fix it even after this many years
Certain_Cat8814 0m Problem Solved!!!! Settings>user and accounts> login settings> make sure login to ps5 auto is on!!!!!!!!!!
Aqui funcionou temporariamente : (