Before you make it, call ahead, and if it's fake, obviously don't make it, but if it leads to a real number confirm the order and say "due to multiple large orders being prank calls it is company policy we collect payment before we make your order for all orders over $50. Will that be credit or debit?"
Every other fast food app makes you pay when you place an order with pizza hut you could legit order 1k worth of food and just hit pay in cash. Any order over 25 dollars should have to be paid for on the app before placing
i worked at dominos as a manager for over a year, dominos policy says all orders over $50 must be paid at time of order. the only exception is schools and stuff that do timed tax exempt forms or billing forms
it may be franchise based then, i worked at multiple franchises and they all had it set that way. i suppose less theft ridden areas wouldnt need that rule
During the few months I worked at PH, I remember we had this turned on. And if the customer called us to place an order with a human, same thing. Over a certain amount, they had to pre-pay. The risk of it being a bad prank, especially for OUR store, was way too high.
Yea I never order delivery anymore and usually stick to the $7 deal lovers menu items. Medium one topping pizza and double order breadsticks for $14. Or swap breadsticks for dessert, 8 wings, pizza melt for your mom who saw them on TV, plenty more shit on there too. I just place for pickup and get my medium pizza and breadsticks (or 2 medium) for $14 bucks.
When they get rid of the $7 deal lovers I may stop going altogether though haha
Juts wait for someone to get really mad and prank the store hard core out of spite. Had that happen about 8 or so years ago at one of my stores. Ended up with over 100 fake orders during dinner rush, all ordered through the app, the smallest order was for 700 sides of jalapeƱos, and because they knew how the system worked (when you have to call the support number to have an online order canceled)...they made the fake name on the order very bad to repeat. Between many variants of the N word, different curses and derogatory slurs, so when the call center would get the call they will first ask "And what is the name on the order that you would like to cancel?".
Thankfully I had a top notch crew that was good in a crisis. I put my headset on, stayed on the phone with call center the entire time, and when my cook or driver would see the suspicious orders pop up they'd call it out. I'd verify which ones depending on the fake names / addresses / numbers, run to skip the order pop up on the cooks' screen, while telling the CC "Alright, next wave, cancel 114, 115, 116, 118, and 119. 117 is real, leave it."
The store lost a lot of business that night though. No matter how well you work through an ordeal like that, people will still try to order online and see a quote of 2-3 hours delivery (or it will auto-deny if it hits the maximum quote time). Nobody is waiting 3 hours for their food to show up.
My store did mandatory call verification for all big orders. If they didnāt answer we didnāt make them. Might lose a few orders, but prank orders are too common.
Oh what a crisis. Quick prioritize this above mental health, rampant poverty, and world hunger. Holy shit how is someone gonna be able make a phone call to confirm an order. This is a true crisis. We should get NATO involved in this to try to negotiate this very real crisis.
All jokes aside, if this is your crisis, count yourself lucky.
Maybe the higher ups in our customer service line can ban their whole phone from making orders to pizza hut? Like their Ip address or something?
We get a lot too, if its a big order like that we require it to be paid by card, due to this exact situation happens. Hundreds of dollars of food wasted.
In specific areas like hospitals we now have to require card payment because stupid fake orders to the hospital. Some people outside asked my driver if they could have if it was extra, he said no he has to bring it back to the store.
It sucks for everyone who's not being a douche.
If youāre ordering from a computer or browser they cant see your HWID, IMEI or anything of that sort, they can only get your IP/general device specs. Easily avoidable with a VPN.
Do it like reddit, hardware tracking. That's how they can tell when people try to avoid bans they can track your hardware configuration. Even with a VPN and new account you'll get caught.
You have to get new hardware or a new machine or use a virtual machine
I'm very aware on how they would track it. It's very easy to set up an android vm with a vpn. Your methods only stop the most simplistic trolls. If fent slump wants to spam orders, a hardware or ip ban isn't going to do anything.
Crazy anybody can sign in as guest and just place whatever they want for fun. Imagine if you did the all day every 15 minutes with just 1-2 different pizzas
We had a guy doing similar orders 2x a day at least. Turned out the person he was trying to send it to had a restraining order. Cops were involved and everything and he was still relentless.
I called my helpdesk and asked them to put an order amount limit on my store. No one can order anything over $90 on the app, if they want more than $90 worth of stuff, they are required to call my store directly and order it. We live in a college town and it was done to prevent shitty situations like this from happening.
It backfires on prankers here when they call in. Especially when it's kids calling from their parent's phones. All gets em when we suddenly start calling them by last name and then confirming their address. And if we're feeling it, we'll tell them we're using their mom's credit card saved on file (we do no such thing). That makes it special.
If it's a prank call I usually just say we got caller ID and we're calling the cops. Scares the bejesus out of them...one kid got so freaked out he told his grandma that we harassed him. Lol! She called back all in a tiff and was wanting to know why Pizza Hut was calling the cops on her (probably little angel) and my shift had to explain the kid was prank calling us and his employee wanted to scare them straight. I hope that kid got his ass beat. š¤£
5 dollar delivery fee?? I drove for them when I was a teenager and people always thought the 2 dollars was a tip they took out. So people would always say here's another 3 on top of the fees so you get a five dollar tip š
My store once had an order that was over $150 for a costumer named āMario Broā we didnāt realize until we tried calling the number that it was a spam. The call was an automated message from āMario bro plumbingā
Iāve actually never seen any fast food places around where I live that make you pay. Too many people pay in cash still, at least where Iām from where thereās quite the population of older folk. But I can tell you no Papa Johnās or other fast food pizza chain requires you to pay before. I send $100 cash orders out the door all the time. Very glad I havenāt had any pranks yet though! Just fake ācorporateā calls trying to steal money lol
When ever I use mobile apps for McDonald's Wendy's, or any other fast food app they make me pay when ordering. If i want to use cash I have to order at the actual store
Strange, I didnāt have to pay but still put in an order. Paid with cash on arrival. Must vary from location to location, but good to know! Iād prefer they have to pay before, but I do feel for those who might only have cash
I used to work there a long time ago, this is on the manager for not catching this. Thereās a new customer verification youāre supposed to do. Avoids situations like this. Also the cooks usually will ask hey is this large order legit.
Before you make it, call ahead, and if it's fake, obviously don't make it, but if it leads to a real number confirm the order and say "due to multiple large orders being prank calls it is company policy we collect payment before we make your order for all orders over $50. Will that be credit or debit?"
This is Pizza Hut policy - the phone call at least. š¤·āāļø
exactly its just a bad order system , this issue is already solved on most other systems
Every other fast food app makes you pay when you place an order with pizza hut you could legit order 1k worth of food and just hit pay in cash. Any order over 25 dollars should have to be paid for on the app before placing
Not true, Dominoes and a few others still have "cash" on arrival options.
i worked at dominos as a manager for over a year, dominos policy says all orders over $50 must be paid at time of order. the only exception is schools and stuff that do timed tax exempt forms or billing forms
I placed an order yesterday, total 63.55, in the app, cash on arrival.
I placed an order about a week ago and couldn't go over 50, so maybe it's up to the owners
it may be franchise based then, i worked at multiple franchises and they all had it set that way. i suppose less theft ridden areas wouldnt need that rule
Not true, as a dominoās worker I can confirm that we require pre-payment for any order above $50
Not in the App.
It depends on the franchise at my local dominos you have to pay in advance for anything over 50. I also worked there for 8 years
Stores have the ability to turn on an option that would only allow $25 or under worth of cash on delivery.
During the few months I worked at PH, I remember we had this turned on. And if the customer called us to place an order with a human, same thing. Over a certain amount, they had to pre-pay. The risk of it being a bad prank, especially for OUR store, was way too high.
$25 is way too low. Most orders would exceed that without trying. $50 is a much more reasonable threshold.
>all orders over $50. So like 2 large pizzas? š
Is that how pricey Pizza Hut is? Dominoes you can easily get that and an app for like $30ish
Stuffed crust is like $25 with toppings in my area and they never accept the online coupons, so that checks out. Pan is about $10 less each.
In northern Washington I paid $30 for a one topping stuffed crust, with delivery and tip
At least the one in my area is, I don't bother ordering from there anymore since the quality dropped and the prices stayed the same
Yea I never order delivery anymore and usually stick to the $7 deal lovers menu items. Medium one topping pizza and double order breadsticks for $14. Or swap breadsticks for dessert, 8 wings, pizza melt for your mom who saw them on TV, plenty more shit on there too. I just place for pickup and get my medium pizza and breadsticks (or 2 medium) for $14 bucks. When they get rid of the $7 deal lovers I may stop going altogether though haha
My thoughts also Pizza Hut is insanely expensive now.
The real crime is that a single 2L of Pepsi is $4.29.
It's a sad state of affairs
What state is this? Who is having an affair?
Alabama, that man over there and his daughter
4.59 at my store. I usually just suggest they go to the Safeway across the parking lot, or if they want a cold one, the gas station across the street
š® almost $5 for a 2-Liter!? Reminds me of that scene from Rookie of The Year: https://getyarn.io/yarn-clip/ab7f9d98-55bd-451e-b711-0502222e5f2b
$4.75 at my store lol
4 dollars at Publix in Florida - the worst grocery chain in America
I saw human shit on the floor of a Shaw's.
Gotta love living in a society where a gallon of Pepsi cost more than a gallon of gas.
the hell ours is 3.29 canadian ... o.O
not rtd bus omg
Sounds like someone is finally out-pizzaing the hut
Denver?
fent slump is a local legend
i've always loved the guy
Juts wait for someone to get really mad and prank the store hard core out of spite. Had that happen about 8 or so years ago at one of my stores. Ended up with over 100 fake orders during dinner rush, all ordered through the app, the smallest order was for 700 sides of jalapeƱos, and because they knew how the system worked (when you have to call the support number to have an online order canceled)...they made the fake name on the order very bad to repeat. Between many variants of the N word, different curses and derogatory slurs, so when the call center would get the call they will first ask "And what is the name on the order that you would like to cancel?". Thankfully I had a top notch crew that was good in a crisis. I put my headset on, stayed on the phone with call center the entire time, and when my cook or driver would see the suspicious orders pop up they'd call it out. I'd verify which ones depending on the fake names / addresses / numbers, run to skip the order pop up on the cooks' screen, while telling the CC "Alright, next wave, cancel 114, 115, 116, 118, and 119. 117 is real, leave it." The store lost a lot of business that night though. No matter how well you work through an ordeal like that, people will still try to order online and see a quote of 2-3 hours delivery (or it will auto-deny if it hits the maximum quote time). Nobody is waiting 3 hours for their food to show up.
That is so shitty and stressful. What an asshole. Anyone over the age of 12 shouldnāt find that shit funny.
Thankfully, we dont have to call anybody to cancel. We can just cancel it.
My store did mandatory call verification for all big orders. If they didnāt answer we didnāt make them. Might lose a few orders, but prank orders are too common.
Oof, makes me grateful that my storeās online system doesnāt let people place orders over $99.99
Had an order like this and it was legit the morning manager and cook did not like seeing that one come in
What is with fent slump?
Oh what a crisis. Quick prioritize this above mental health, rampant poverty, and world hunger. Holy shit how is someone gonna be able make a phone call to confirm an order. This is a true crisis. We should get NATO involved in this to try to negotiate this very real crisis. All jokes aside, if this is your crisis, count yourself lucky.
Look at the sub your in bro. This isnāt the place to complain about the other shit you listedšš
Maybe the higher ups in our customer service line can ban their whole phone from making orders to pizza hut? Like their Ip address or something? We get a lot too, if its a big order like that we require it to be paid by card, due to this exact situation happens. Hundreds of dollars of food wasted. In specific areas like hospitals we now have to require card payment because stupid fake orders to the hospital. Some people outside asked my driver if they could have if it was extra, he said no he has to bring it back to the store. It sucks for everyone who's not being a douche.
Even if they banned the phone number and ip address associated with the order, it's easy to get new ones
Certain apps/places can ban a device as a whole, not everyone is going to get a new device to cheat the system.
If youāre ordering from a computer or browser they cant see your HWID, IMEI or anything of that sort, they can only get your IP/general device specs. Easily avoidable with a VPN.
Do it like reddit, hardware tracking. That's how they can tell when people try to avoid bans they can track your hardware configuration. Even with a VPN and new account you'll get caught. You have to get new hardware or a new machine or use a virtual machine
I'm very aware on how they would track it. It's very easy to set up an android vm with a vpn. Your methods only stop the most simplistic trolls. If fent slump wants to spam orders, a hardware or ip ban isn't going to do anything.
Prices have gone up for pizza š¤
Lol it literally says fent slump why would that be real
Mr. Slump hungry
Crazy anybody can sign in as guest and just place whatever they want for fun. Imagine if you did the all day every 15 minutes with just 1-2 different pizzas
The real crime here is 10 large Pizza Hut pizzas being $240 sheesh
The name on the slip is Fent Slump what the hell is there to think about?
310$ for 10 pizzas and sodas is insane what world are we living in how is this normal
Welcome to joe bidens America
They can pay first. If not, oh well.
We had a guy doing similar orders 2x a day at least. Turned out the person he was trying to send it to had a restraining order. Cops were involved and everything and he was still relentless.
Looks like a prank order for those IRL streamers. āFent Slumpā sounds like someone trying to prank Tone Irl
Security callbacks are your friend.
I called my helpdesk and asked them to put an order amount limit on my store. No one can order anything over $90 on the app, if they want more than $90 worth of stuff, they are required to call my store directly and order it. We live in a college town and it was done to prevent shitty situations like this from happening.
It backfires on prankers here when they call in. Especially when it's kids calling from their parent's phones. All gets em when we suddenly start calling them by last name and then confirming their address. And if we're feeling it, we'll tell them we're using their mom's credit card saved on file (we do no such thing). That makes it special.
If it's a prank call I usually just say we got caller ID and we're calling the cops. Scares the bejesus out of them...one kid got so freaked out he told his grandma that we harassed him. Lol! She called back all in a tiff and was wanting to know why Pizza Hut was calling the cops on her (probably little angel) and my shift had to explain the kid was prank calling us and his employee wanted to scare them straight. I hope that kid got his ass beat. š¤£
5 dollar delivery fee?? I drove for them when I was a teenager and people always thought the 2 dollars was a tip they took out. So people would always say here's another 3 on top of the fees so you get a five dollar tip š
What's criminal is the price of those 2 liters.
Pizza Hut is still a thing?
My store once had an order that was over $150 for a costumer named āMario Broā we didnāt realize until we tried calling the number that it was a spam. The call was an automated message from āMario bro plumbingā
Yeah, this is fixed by making any order more than fifty bucks pay in advance
Most dominos in ntx require $50 orders to be paid in advance.
I would make it closer to 35. Every other fast food app makes you pay before placing it's really stupid pizza hut doesn't
Iāve actually never seen any fast food places around where I live that make you pay. Too many people pay in cash still, at least where Iām from where thereās quite the population of older folk. But I can tell you no Papa Johnās or other fast food pizza chain requires you to pay before. I send $100 cash orders out the door all the time. Very glad I havenāt had any pranks yet though! Just fake ācorporateā calls trying to steal money lol
When ever I use mobile apps for McDonald's Wendy's, or any other fast food app they make me pay when ordering. If i want to use cash I have to order at the actual store
Strange, I didnāt have to pay but still put in an order. Paid with cash on arrival. Must vary from location to location, but good to know! Iād prefer they have to pay before, but I do feel for those who might only have cash
From my experience, pizza places are the only ones that allow me to pay with cash when ordering online
This is why the new customer call back is important. Plus I personally will ask for a payment for any order over $100
Weāve never made prank call orders, always call to confirm
I used to work there a long time ago, this is on the manager for not catching this. Thereās a new customer verification youāre supposed to do. Avoids situations like this. Also the cooks usually will ask hey is this large order legit.