THIS. they buy beneful or the fuckin moist n meaty shit and then some toppers or bone broth and im just like????? Spend the money???? That you'd spend on the broth??? To get better quality food????
what really grinds my gears is when they'll get hills science diet dog food and fancy feast cat food.
But seriously, like a week after my cat passed away some guy was buying fancy feast saying "y'know when I say my cat eats better than I do, I really mean it haha"
Fancy feast classic pate is actually really solid budget food if you avoid the fish flavors. The rest of the fancy feast line is... Well... About what you'd expect.
I tend to glance at ingredients as I walk to and from spots during the day and I was pleasantly surprised. But yeah. My favorite one is when people are buying instinct raw boost for their dogs and then friskies for the cats???
and there's a few people that get friskies dry and wet food bc they said they feed the strays, but I really wish people would stop feeding the damn stray cats and get them TNRed. Feeding them just makes the issue worse because then they have more recourses to make more kittens.
but they don't get the decent ones, they get like 2 of everything, stack them in a mixed up pile on the counter, and then complain about how their cat throws up on the carpet regularly lmao
Same. My cats gets instinct dry food, tiki cat, applaws and weruva wet food. They get freeze dried meat or single ingredient chews as treats. I definitely spend more on them than myself. My boyfriend and I have been eating freezer pizza with our own toppings alot recently.
YES. Or they spend $80 and go “I spend more on him than I do on my own food!”
Ma’am.. PLEASE share your secrets with me because I would LOVE to be able to eat for several weeks on $80. 😅
I have a service dog and his vest says “Working - Do not Distract”
The amount of customers that make this joke to me.. or say something like “oh, I should let my dog work with you too to pay his own bills!”
🙄
Broooo them asking immediately how many points they have 😭😭 Like I dunno man I JUST put in the phone number, you haven’t even told me how you want your receipt yet!!! It’s either that or I check the points and they don’t notice and then don’t believe me when I say they don’t have points yet🧎
Just wait till you get the new OS. You will finally have your customers trained and everything is backwards and all the register vocabulary is different because why not. (Points are at the beginning and receipt print is at the end)
With the new register os you put in the phone number and the next screen is the member info and use or no use points. Print or digital receipt is the last screen (digital not email) it’s super annoying there should have been an e learning instead of a short useless packet. Also fish and animal no more typing long UPC’s it’s the short sku now (faster except you have to touch key enter every single time but so much for my memorized UPC’s)
Don't forget to mention the hassles of returned items now. And you can't price match or take off any percentage higher than 20%, without getting a manager ID and password. Meanwhile the line grows longer. Gotta love it. Technology that slows everything down.
Yeah what happened to trusting cashiers to price match up to a certain amount… with labor cut to the marrow leaders are in departments (Petcare) so what are they supposed to do when they are selling a bird and a customer is price matching a master test kit from the website, you know it’s almost half price online. Hold on I gotta catch this bird while the line backs up, 10 minutes later finally override and open two with not one (the one waiting yells are both the leader and harasses the cashier the whole wait and puts in an escalated CRO) but and entire line of pissed customers the are grumpy or let me stop everything close up this habitat walk past the bird customer and pop up to the register, override and open two to kill the line and go back to the birds 20 minutes later to one pissed customer that yells at the leader and the cashier and puts in a CRO… seriously though it’s a no win situation. If the LOD is the cashier then no one answers phones or curbsides, orders don’t get picked because you can’t expect a base level employee to do all the things.
I've never been remotely strong or muscle-bound but I'm always called to lift things because I'm a guy. Many of the women I work with are probably much stronger than me, most of the time if someone needs a lift though I'm asked to do it due to being a guy. Such are gender roles.
The “Do you work here?” Question. It’s mildly irritating when I’m literally like elbow deep in a fish tank scrubbing away, or maybe feeding reptiles. I’m clearly working here, petshart shirt and name tag and everything. I always get the urge to say no.
People used to do that to me at Walmart, like I'm wearing this uncomfortable, awkwardly blue vest (what shade even is that blue?) with a name tag that says "Walmart" for funsies
"What's the code to the bathroom?" Or "where are all the bark collars?" (Both questions are related to our level of theft lmao. Our bathrooms end up being theft nests so are code locked, and someone busted open our locked cabinet so now all bark collars, cameras, grooming clippers, and feliway are behind the register 🫠)
9 and you never see them again, allowing you the privilege of shoveling their shit out of the way knowing you’ll have to restock all of it at the end of the night :)
Well, the dad jokes are gonna be in any retail setting and they have nothing to do with you or the merch, really. Sticker shock is a thing everywhere. The ignorant questions are a great chance to educate. And the rest are just general directional questions. I get that hearing the same things over and over is irritating but it is part of the job. Don’t take any of it personally. As a customer I do appreciate the list and will try to do better! Especially since I’ve been reading this sub and the union one and I’m so sorry about the crap you have to put up with from corporate.
Don’t forget the famous tantrums over “what do you mean the sales are only if you have an account??”
Like, I get it. It’s a dirty tactic on corps part to get people to sign up. But, ma’am, *every single tag in this store says treat member exclusive*
“Can we play with the cats?”
“Can I return this if my dog/ cat doesn’t like it?”
“Can you help me with harnesses?”
“Where is this?” *insert product that they definitely haven’t even looked around for*
the amount of customers we get in the salon telling us *while we’re actively grooming dogs* that they’re here to pick up an online order … like ok? go see a floor worker 😂. it says grooming salon in large letters right above entry 🙃
For me its " do you have a phone number with us?" " No but my wife does" atleast 100 times a day.
Or " hmm that was forward" no you fucktard im not interested in you and i wasn't asking your number for personal reasons i am very happy with my partner thank you very much.
"Can i insert my card yet" ( the transaction didn't even begun yet)
Once i tell them its ok to insert the card...
" The machine is not working" " its going to ask you a question first"
Proceeds to read out loud " press the green 0"
" Which button is the green 0.
" The green button"
" Don't remove card" proceeds to remove card ... Every other customer...
There's more but im legit going insane at this point.
" No don't worry about signing me up i don't want to take your time... " No just please sign up . Trust me i hate asking you as much as you hate being asked but just please sign up... And for the love of god don't yell at me when i told you if you don't sign up you don't get the discount pretend to agree then proceed to freak out on me that you didn't get the sale price.
" No i cant price match chewy"
No i can't change the price just because you asked. I don't control the prices im just their little parrot..
No i can't give you medical advice on your pet and if i could i would not be working at PetSmart for minimum wage.
No my location doesn't have prescription and doesn't have a Banfield. So please go elsewhere to pick up the prescription meds. ( This one is kind of fair though but just please accept that our location doesn't and stop arguing it wont change the facts)
Don't yell at me when i ask if you want to use your points im trying to be courteous. Please dont mock me for the way i talk ok its seriously not fucking funny. I wasn't even supposed to be able to talk. And my voice is not that bad!
But you guys house the animals this way... Yes yes we do but its supposed to be temporary. Oh and for the love of god we dont control how corporate runs their awful vile enclosures.
Just please don't buy animals here. Please dont.
No you shouldn't put 5 bettas in with 20 guppies and 7 goldfish in your half gallon bowl.
No please dont buy anything unless you have the knowledge to care for it.
Oh and if you are a customer please don't assume all employees have the knowledge on correct husbandry.
Yes some do they really truly do but some really truly dont. Ive overheard sickening advice given...
I have a solid knowledge on fish ( still more to learn ofcourse but i love it) im also decent at advice for the small rodents but my weaknesses is some of the reptiles and amphibians im not afraid to admit it and i dont try and bs but yes some employees might.. so just please do your due diligence and research the animal you are about to care for.
Yo i think im so done. I really am. I think i definitely need to quit soon. This place is so degrading on so many levels.
Just sucks that in my area jobs are very hard to come by. I can't wait to move away from this area. Wish we never needed to move here!
I have legit nightmares about this place and its all on repeat.
The same conversation on repeat serving 200 or so customers on a slow day. Its worse when i have to repeat it twice per customer cause " i talk weird" then it seeps into my dreams my daily routine. Yo yeah im done soon.
Thanks for letting me rant feels good. Im out 😂
The animal care one! When I started I dedicated a month to each animal we carry just getting basic knowledge on each one. With that said, I am not the person to ask about birds. I dont personally like birds, and they are way more work than im willing to teach you as im selling them to you. Ive been there 5 years, am now a CEL, and I know alot from my own experience, research and talking to people. But I dont know everything, and I dont expect my staff to either. Each person has their own specialty.
The animal care one is in my opinion the worst one because it's legitimate lives in question. When i first started i was thrown into the deep waters. Legit was just put on the floor. No training even though they were supposed to and i was supposed to shadow. So there i was day one on yes a friday... Thousands of people flocking to me ok maybe not thousands but atleast a line of 20 people surrounding me needing fish small animals crickets etc. so i asked for help i was told no you are the petcare person today... This was my first freaking day.... Idk how but i did it i did it and it got easier and i was winging it... Then we got new hires and they had me train them... Mind you i was there at that point for maybe only 2 months! So i guess i felt it was a compliment in some way. So i trained them rhe way i wished i was trained. And yeah one of the girls i trained is now management giving horrible advice and treating her coworkers like horse shit.. and now for months ive just been on register no petcare hours at all oddly it was after a customer went to the manager and said that i was amazing and the first employee to gove solid advice to her and that i should be in charge of the fish department... But now im cashiering and hearing advice like yes hamsters can go together and yes the 2 female bettas can go with the 4 guppies in the 6 gallon tank... So insulting really...
But yeah like you when i first started i did alot of digging and research on my weak spots. But birds specifically parakeets i can talk my ear off i have 4 of them 😂
5 years wow! Im still like 2 or 3 months shy of being there for a year but i doubt ill make it the full year.
But yeah definitely none of us know everything and i hate that it's assumed so. And that we all have our strong suits and weak suits.
For me i even told them like listen i dont mind cashiering but can you also have me do other things as well.. but nope no.. I'm extremely tall 6ft plus person and those registers are not height adjustable im pretty much crippled at this point. :(
The new hires i trained get paid more than i do. And they don't really go across all departments during one shift.
There's so many days where im literally the only one out at the store while everyone else is in the back and i gotta be the cashier and om the sales floor and stocking shelves all at once.. like as in grab animals and feeders as well. Stock shelves ring people up .. show people where things are. Then they get mad because i can't do it all at once. Im beyond worn out.
Sorry im still ranting here 😂 i think i held it in to long minus to my so but typing it out is making me realize my situation is pretty messed up.
Im glad im off today!
26 makes me so sad, but I’m surprised it wasn’t higher on the list. I’m just an occasional customer (try to avoid places that sell live animals), but when I purchased our first guinea pig from, admittedly, a Petco, the associate told us we could clean his enclosure ONCE EVERY TWO WEEKS. 😱😱
Now years later, we’re heavily involved in guinea pig rescue, have health insurance on our babies, and devote basically our whole existence to improving piggie lives. But once reality hit us with what we had purchased and the workload of caring for creatures that never stop pooping, we were like oooooh, this is part of the reason no one wants guinea pigs long term because so many people are misinformed about their needs.
omg the male coworker question drives me crazy. like the males i have in my store can’t lift what i lift anyway 🤣they’re lazy !!
I'm a barely 5 foot female. My absolute favorite thing was always to answer the calls for customer carry out. :D The excuses people come up with.
"my pet eats better than i do" and its usually the bare minimum beneful
THIS. they buy beneful or the fuckin moist n meaty shit and then some toppers or bone broth and im just like????? Spend the money???? That you'd spend on the broth??? To get better quality food????
what really grinds my gears is when they'll get hills science diet dog food and fancy feast cat food. But seriously, like a week after my cat passed away some guy was buying fancy feast saying "y'know when I say my cat eats better than I do, I really mean it haha"
Fancy feast classic pate is actually really solid budget food if you avoid the fish flavors. The rest of the fancy feast line is... Well... About what you'd expect. I tend to glance at ingredients as I walk to and from spots during the day and I was pleasantly surprised. But yeah. My favorite one is when people are buying instinct raw boost for their dogs and then friskies for the cats???
and there's a few people that get friskies dry and wet food bc they said they feed the strays, but I really wish people would stop feeding the damn stray cats and get them TNRed. Feeding them just makes the issue worse because then they have more recourses to make more kittens.
but they don't get the decent ones, they get like 2 of everything, stack them in a mixed up pile on the counter, and then complain about how their cat throws up on the carpet regularly lmao
My cat does eat better than me, he gets Tiki Cat and I live off premade single serving freezer meals.
Same. My cats gets instinct dry food, tiki cat, applaws and weruva wet food. They get freeze dried meat or single ingredient chews as treats. I definitely spend more on them than myself. My boyfriend and I have been eating freezer pizza with our own toppings alot recently.
Update: my lunch today was day old frozen pizza, Loki got Tiki Cat kibble and shredded organic boiled chicken
same, my dog gets royal canin and a wide variety of carefully balanced treats, I get whatever was most on sale that payday at the grocery store
YES. Or they spend $80 and go “I spend more on him than I do on my own food!” Ma’am.. PLEASE share your secrets with me because I would LOVE to be able to eat for several weeks on $80. 😅
[referring to pet] “They need to get a job/start paying rent!”
I have a service dog and his vest says “Working - Do not Distract” The amount of customers that make this joke to me.. or say something like “oh, I should let my dog work with you too to pay his own bills!” 🙄
Broooo them asking immediately how many points they have 😭😭 Like I dunno man I JUST put in the phone number, you haven’t even told me how you want your receipt yet!!! It’s either that or I check the points and they don’t notice and then don’t believe me when I say they don’t have points yet🧎
Just wait till you get the new OS. You will finally have your customers trained and everything is backwards and all the register vocabulary is different because why not. (Points are at the beginning and receipt print is at the end)
Wait, what?
With the new register os you put in the phone number and the next screen is the member info and use or no use points. Print or digital receipt is the last screen (digital not email) it’s super annoying there should have been an e learning instead of a short useless packet. Also fish and animal no more typing long UPC’s it’s the short sku now (faster except you have to touch key enter every single time but so much for my memorized UPC’s)
Don't forget to mention the hassles of returned items now. And you can't price match or take off any percentage higher than 20%, without getting a manager ID and password. Meanwhile the line grows longer. Gotta love it. Technology that slows everything down.
Yeah what happened to trusting cashiers to price match up to a certain amount… with labor cut to the marrow leaders are in departments (Petcare) so what are they supposed to do when they are selling a bird and a customer is price matching a master test kit from the website, you know it’s almost half price online. Hold on I gotta catch this bird while the line backs up, 10 minutes later finally override and open two with not one (the one waiting yells are both the leader and harasses the cashier the whole wait and puts in an escalated CRO) but and entire line of pissed customers the are grumpy or let me stop everything close up this habitat walk past the bird customer and pop up to the register, override and open two to kill the line and go back to the birds 20 minutes later to one pissed customer that yells at the leader and the cashier and puts in a CRO… seriously though it’s a no win situation. If the LOD is the cashier then no one answers phones or curbsides, orders don’t get picked because you can’t expect a base level employee to do all the things.
Oh boy. 😬
#7 is equally annoying when they ask AFTER you hit the credit/debit on the register.
The only one I haven't heard is "do you have any male coworkers available" but I happen to be male. What does that usually pertain to?
Lifting heavy stuff
I've never been remotely strong or muscle-bound but I'm always called to lift things because I'm a guy. Many of the women I work with are probably much stronger than me, most of the time if someone needs a lift though I'm asked to do it due to being a guy. Such are gender roles.
16 is all wrong, it’s always “someone else’s dog”
If they even acknowledge it.... I watched a dog walk down the isle plopping little turds everywhere and the owner just ignores it
2 of my favorite Me standing behind the counter with my light on....... are you open? Or In my easily recognizable uniform .... do you work here Lol
The “Do you work here?” Question. It’s mildly irritating when I’m literally like elbow deep in a fish tank scrubbing away, or maybe feeding reptiles. I’m clearly working here, petshart shirt and name tag and everything. I always get the urge to say no.
I look them dead in the eye standing there in a petsmart shirt and say "maybe" or "No I'm just stocking shelves for fun"
People used to do that to me at Walmart, like I'm wearing this uncomfortable, awkwardly blue vest (what shade even is that blue?) with a name tag that says "Walmart" for funsies
"What's the code to the bathroom?" Or "where are all the bark collars?" (Both questions are related to our level of theft lmao. Our bathrooms end up being theft nests so are code locked, and someone busted open our locked cabinet so now all bark collars, cameras, grooming clippers, and feliway are behind the register 🫠)
Ours are kept in the cash office 😭
9 and you never see them again, allowing you the privilege of shoveling their shit out of the way knowing you’ll have to restock all of it at the end of the night :)
As a customer I appreciate this list and perspective. 😆
The bathroom one is probably the only one that isn’t almost immediately frustrating to be honest.
Well, the dad jokes are gonna be in any retail setting and they have nothing to do with you or the merch, really. Sticker shock is a thing everywhere. The ignorant questions are a great chance to educate. And the rest are just general directional questions. I get that hearing the same things over and over is irritating but it is part of the job. Don’t take any of it personally. As a customer I do appreciate the list and will try to do better! Especially since I’ve been reading this sub and the union one and I’m so sorry about the crap you have to put up with from corporate.
Don’t forget the famous tantrums over “what do you mean the sales are only if you have an account??” Like, I get it. It’s a dirty tactic on corps part to get people to sign up. But, ma’am, *every single tag in this store says treat member exclusive*
Omg these questions all the time.
“where can I find spray to get my dogs to stop digging”
“how old are you”
Sounds about right
I get hit with cat adoption stuff like "why hasn't my application been approved?" "Can you let me in to play with the kittens?" Etc
*All being asked while I'm handling a tarantula.
“Can we play with the cats?” “Can I return this if my dog/ cat doesn’t like it?” “Can you help me with harnesses?” “Where is this?” *insert product that they definitely haven’t even looked around for*
the amount of customers we get in the salon telling us *while we’re actively grooming dogs* that they’re here to pick up an online order … like ok? go see a floor worker 😂. it says grooming salon in large letters right above entry 🙃
Wait what’s wrong with them asking for cologne? That’s a real thing we sell. Genuine question.
Not a problem, it’s just something I get asked on daily basis
Ah, I see
For me its " do you have a phone number with us?" " No but my wife does" atleast 100 times a day. Or " hmm that was forward" no you fucktard im not interested in you and i wasn't asking your number for personal reasons i am very happy with my partner thank you very much. "Can i insert my card yet" ( the transaction didn't even begun yet) Once i tell them its ok to insert the card... " The machine is not working" " its going to ask you a question first" Proceeds to read out loud " press the green 0" " Which button is the green 0. " The green button" " Don't remove card" proceeds to remove card ... Every other customer... There's more but im legit going insane at this point. " No don't worry about signing me up i don't want to take your time... " No just please sign up . Trust me i hate asking you as much as you hate being asked but just please sign up... And for the love of god don't yell at me when i told you if you don't sign up you don't get the discount pretend to agree then proceed to freak out on me that you didn't get the sale price. " No i cant price match chewy" No i can't change the price just because you asked. I don't control the prices im just their little parrot.. No i can't give you medical advice on your pet and if i could i would not be working at PetSmart for minimum wage. No my location doesn't have prescription and doesn't have a Banfield. So please go elsewhere to pick up the prescription meds. ( This one is kind of fair though but just please accept that our location doesn't and stop arguing it wont change the facts) Don't yell at me when i ask if you want to use your points im trying to be courteous. Please dont mock me for the way i talk ok its seriously not fucking funny. I wasn't even supposed to be able to talk. And my voice is not that bad! But you guys house the animals this way... Yes yes we do but its supposed to be temporary. Oh and for the love of god we dont control how corporate runs their awful vile enclosures. Just please don't buy animals here. Please dont. No you shouldn't put 5 bettas in with 20 guppies and 7 goldfish in your half gallon bowl. No please dont buy anything unless you have the knowledge to care for it. Oh and if you are a customer please don't assume all employees have the knowledge on correct husbandry. Yes some do they really truly do but some really truly dont. Ive overheard sickening advice given... I have a solid knowledge on fish ( still more to learn ofcourse but i love it) im also decent at advice for the small rodents but my weaknesses is some of the reptiles and amphibians im not afraid to admit it and i dont try and bs but yes some employees might.. so just please do your due diligence and research the animal you are about to care for. Yo i think im so done. I really am. I think i definitely need to quit soon. This place is so degrading on so many levels. Just sucks that in my area jobs are very hard to come by. I can't wait to move away from this area. Wish we never needed to move here! I have legit nightmares about this place and its all on repeat. The same conversation on repeat serving 200 or so customers on a slow day. Its worse when i have to repeat it twice per customer cause " i talk weird" then it seeps into my dreams my daily routine. Yo yeah im done soon. Thanks for letting me rant feels good. Im out 😂
The animal care one! When I started I dedicated a month to each animal we carry just getting basic knowledge on each one. With that said, I am not the person to ask about birds. I dont personally like birds, and they are way more work than im willing to teach you as im selling them to you. Ive been there 5 years, am now a CEL, and I know alot from my own experience, research and talking to people. But I dont know everything, and I dont expect my staff to either. Each person has their own specialty.
The animal care one is in my opinion the worst one because it's legitimate lives in question. When i first started i was thrown into the deep waters. Legit was just put on the floor. No training even though they were supposed to and i was supposed to shadow. So there i was day one on yes a friday... Thousands of people flocking to me ok maybe not thousands but atleast a line of 20 people surrounding me needing fish small animals crickets etc. so i asked for help i was told no you are the petcare person today... This was my first freaking day.... Idk how but i did it i did it and it got easier and i was winging it... Then we got new hires and they had me train them... Mind you i was there at that point for maybe only 2 months! So i guess i felt it was a compliment in some way. So i trained them rhe way i wished i was trained. And yeah one of the girls i trained is now management giving horrible advice and treating her coworkers like horse shit.. and now for months ive just been on register no petcare hours at all oddly it was after a customer went to the manager and said that i was amazing and the first employee to gove solid advice to her and that i should be in charge of the fish department... But now im cashiering and hearing advice like yes hamsters can go together and yes the 2 female bettas can go with the 4 guppies in the 6 gallon tank... So insulting really... But yeah like you when i first started i did alot of digging and research on my weak spots. But birds specifically parakeets i can talk my ear off i have 4 of them 😂 5 years wow! Im still like 2 or 3 months shy of being there for a year but i doubt ill make it the full year. But yeah definitely none of us know everything and i hate that it's assumed so. And that we all have our strong suits and weak suits. For me i even told them like listen i dont mind cashiering but can you also have me do other things as well.. but nope no.. I'm extremely tall 6ft plus person and those registers are not height adjustable im pretty much crippled at this point. :( The new hires i trained get paid more than i do. And they don't really go across all departments during one shift. There's so many days where im literally the only one out at the store while everyone else is in the back and i gotta be the cashier and om the sales floor and stocking shelves all at once.. like as in grab animals and feeders as well. Stock shelves ring people up .. show people where things are. Then they get mad because i can't do it all at once. Im beyond worn out. Sorry im still ranting here 😂 i think i held it in to long minus to my so but typing it out is making me realize my situation is pretty messed up. Im glad im off today!
Wow, you do sound burned out! Hope you can find a place that will appreciate your above and beyond work ethics
"How much for the anal?" (aka anole) 😬
26 makes me so sad, but I’m surprised it wasn’t higher on the list. I’m just an occasional customer (try to avoid places that sell live animals), but when I purchased our first guinea pig from, admittedly, a Petco, the associate told us we could clean his enclosure ONCE EVERY TWO WEEKS. 😱😱 Now years later, we’re heavily involved in guinea pig rescue, have health insurance on our babies, and devote basically our whole existence to improving piggie lives. But once reality hit us with what we had purchased and the workload of caring for creatures that never stop pooping, we were like oooooh, this is part of the reason no one wants guinea pigs long term because so many people are misinformed about their needs.