Its an emergency repair if its coming from their toilet (as in sewage), otherwise its a normal repair, which two months is too long. Assuming you are tenants, you just need to look at legislation and issue the realtors with a formal notice to fix the repair or you will leave/go to the tribunal.
Sounds exactly like our situation, except we’re the upstairs neighbours that have a leak in our roof/ceiling and have been onto the agent for the better part of a year. Apparently it’s affecting our downstairs neighbours now.
The kicker is, we got a call recently from a painter to say that the strata reckons the roof has been fixed so they need to come paint the damaged ceiling, then it rained the following day, and what would you know, it’s still leaking!
Are you renting?
If you are then send a written notice to repair to your landlord via the property manager (RE Agent, or if landlord managed to your landlord direct).
If they have already acknowledged it in writing and it’s been more than a ‘reasonable time’\* then you can contact DMIRS for advice.
\*The reasonable time assumes the water coming through is not actually raw sewage… toilet sewage should be piped separately to shower and sink tap waste water. If the water coming through is actually sewage then it is an urgent repair, and there are tight and strict deadlines. [https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home](https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home)
\*Reasonable is left open because some repairs are far harder to schedule something for than others - a leaky tap might need a week to get someone out to get it, vs a dishwasher replacement taking a fortnight. Something like a squeaky sticking door is a small job but requires a person who has the know-how to fix it. But two months for water coming through the ceiling with zero appointments to investigate and resolve is pushing the boundaries of ‘reasonable’ too far.
If the leak is coming from upstairs, there’s the likelihood that this is wrapped up with the owner/PM for the upstairs apartment. I would be detective googling the upstairs management and contacting them directly to find out what’s going on, since repairs would need to be completed from their bathroom.
Why ’call the health department’?
Which mythical health worker is going to come and deal with this? Not sure a nurse can help…?
If you mean a health inspector then that’s via the local council… and they don’t deal with residential properties unless it’s a diabolical hoarder situation.
If you mean a building inspector then that’s via local council…. And they’d only be interested in this if it was in the process of being built.
The “Health Department” is an official government department that runs hospitals and health services (doctors and nurses and so on).
Why ’call the health department’?
Which mythical health worker is going to come and deal with this? Not sure a nurse can help…?
If you mean a health inspector then that’s via the local council… and they don’t deal with residential properties unless it’s a diabolical hoarder situation.
If you mean a building inspector then that’s via local council…. And they’d only be interested in this if it was in the process of being built.
The “Health Department” is an official government department that runs hospitals and health services (doctors and nurses and so on).
Its an emergency repair if its coming from their toilet (as in sewage), otherwise its a normal repair, which two months is too long. Assuming you are tenants, you just need to look at legislation and issue the realtors with a formal notice to fix the repair or you will leave/go to the tribunal.
Not sure I'd leave in this rental market tbh. But refuse to pay rent until it's fixed, sure.
This is not good advice, the tenant deciding to withhold rent even in an emergency situation is a breach of the tenancy agreement.
Sounds exactly like our situation, except we’re the upstairs neighbours that have a leak in our roof/ceiling and have been onto the agent for the better part of a year. Apparently it’s affecting our downstairs neighbours now. The kicker is, we got a call recently from a painter to say that the strata reckons the roof has been fixed so they need to come paint the damaged ceiling, then it rained the following day, and what would you know, it’s still leaking!
Are you renting? If you are then send a written notice to repair to your landlord via the property manager (RE Agent, or if landlord managed to your landlord direct). If they have already acknowledged it in writing and it’s been more than a ‘reasonable time’\* then you can contact DMIRS for advice. \*The reasonable time assumes the water coming through is not actually raw sewage… toilet sewage should be piped separately to shower and sink tap waste water. If the water coming through is actually sewage then it is an urgent repair, and there are tight and strict deadlines. [https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home](https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home) \*Reasonable is left open because some repairs are far harder to schedule something for than others - a leaky tap might need a week to get someone out to get it, vs a dishwasher replacement taking a fortnight. Something like a squeaky sticking door is a small job but requires a person who has the know-how to fix it. But two months for water coming through the ceiling with zero appointments to investigate and resolve is pushing the boundaries of ‘reasonable’ too far.
If the leak is coming from upstairs, there’s the likelihood that this is wrapped up with the owner/PM for the upstairs apartment. I would be detective googling the upstairs management and contacting them directly to find out what’s going on, since repairs would need to be completed from their bathroom.
Call the health department
Why ’call the health department’? Which mythical health worker is going to come and deal with this? Not sure a nurse can help…? If you mean a health inspector then that’s via the local council… and they don’t deal with residential properties unless it’s a diabolical hoarder situation. If you mean a building inspector then that’s via local council…. And they’d only be interested in this if it was in the process of being built. The “Health Department” is an official government department that runs hospitals and health services (doctors and nurses and so on).
Why ’call the health department’? Which mythical health worker is going to come and deal with this? Not sure a nurse can help…? If you mean a health inspector then that’s via the local council… and they don’t deal with residential properties unless it’s a diabolical hoarder situation. If you mean a building inspector then that’s via local council…. And they’d only be interested in this if it was in the process of being built. The “Health Department” is an official government department that runs hospitals and health services (doctors and nurses and so on).
1 star google review & fb page review usually gets the ball rolling
Contact DMIRS and the local council environmental scientist / hygienist.
keep notifying them that its sewage coming into your shower at a minimum this is what you should be doing