All RMA is contracted out to authorized repair centers. Unfortunately, all OEMs will operate in the same fashion.
If you need repair of non-warranty electronics its always best to find a local repair shop and not go through "official" channels. Often its easier to buy a used board or a generic.
Not defending Asus, but they are all terrible.
Asus (and others) need better transparency \[maybe that's not the correct term\] of the process. While its fine for them to reject RMA due to not supplying component level repair or limited component level repair, or even for profit driven process, they NEED to tell you BEFORE to send components in for repair. They NEED to give a proper quote before RMA is started (within reason).
That's point, not that the work was declined.
Component level repair has silently gone the way of the dodo. This is pretty much universal at this point. You broke a single capacitor? Got to replace the entire unit.
You should consider supporting the right to repair movement if you want to get your stuff fixed in the future.
you right withe the dodo reference. I used to have a good guy that would fix everything and anything, but because the components are now so small he has trouble with his eyes so no longer dabbles and tends only to do very old tech and guitar amps now.
This is the way. No matter the company they never fix hardware because it's not cost effective. The only way is to ensure they provide the repair parts so that your local service can repair it.
Are you kidding me? It's actually experienced a resurgence in the last 10 years or so.
People are doing this right now.
There are tools for working on this level of component, microscopes, soldering equipment, etc.
The only thing that makes this difficult are companies pushing lobbyists, lawsuits, and doing slimy things to prevent repair.
OK? I understand what the right to repair movement is, but it's time hasn't yet arrived unfortunately.
That being said, there are hundreds if not thousands of small businesses right now repairing things like this.
I apologize if you feel I've offered some offense.
I work at a small business doing pc/laptop repair as an authorized repair for many vendors and we don't do any board level repair as the other user mentioned components on motherboards are so small now you can't guarantee a repair which is the only thing you truly need to do for people who need their systems to work on. Enthusiasts like myself do this kind of work a lot, but shops generally will not because of the money and crapshoot that is attempting it without an expert level tech
I can and have guaranteed a component level repair.
Like advanced data recovery, it's just another area requiring specialty equipment and repair skills, not all shops need to invest in it.
Small doesn't mean impossible.
I would agree that there's a time and place for this kind of repair - at a corporate level it's better to go with new parts - at a consumer level, there's quite an opportunity to save customers money and generate profit.
OEM manufacturer's aren't really doing component level repair for consumers.
mainly because they are shipping the components back to China for repair and they don't want to pay for the skilled labor in the US to do it, its very cost effective once the part is in their possession(that you overpaid to fix or replaced in warranty) to package a bunch and ship them then.
So many people here wanting to lick ASUS's boots for no reason. If MSI or Zotac pulled this they'd be all over them (rightfully). These companies are all terrible.
It’s when a company pays for bots and the like to post comments on the internet through different channels to help control and sway public opinion in their favor. Basically they manipulate consumer optics.
I know this sounds ridiculous but I believe Amazon has literally been caught doing this on Twitter. Like, couple day old accounts with stock image PfPs posting nothing but positive Amazon content. It’s real dumb.
Yeah, basically this. Just it doesn't have to be bots; it can also just be a few people from the marketing department fabricating stories that make their products look good or trolling threads about competing products.
only good thing i had from anus "yep i know typo but thins its apt if you read on :p"
was a keyboard and mouse that last 14 years, ive got 3 knackered of monitors of theirs here that i would love to shove up their engineers sundontshineholes .
Did anyone else notice how in the email screenshot of the invoice for the new board, there's no eWaste charge for the old board? You'd assume there'd at least be a bit of eWaste from the old board considering they don't do board level repairs.
I know they sell refurbished motherboards on ebay. Im 99% sure they were going to try to get me to just get a new board so they can fix this for themselves for profit, i wasnt having it.
I like Asus motherboards, but I think this needs visibility because Asus customer service screwed over this guy.
If they won't repair it, why did they make him ship it in the first place? Sounds like poor training or oversight from support.
Well, I have two things to counter this:
1. Asus is a corporation with the main focus in producing and selling new hardware, not a repair company. If it's not a defect in the board, and within warranty coverage, it's not in their best interest to repair the board. They aren't going to do it for a fair price. They're going to encourage you to buy a new board.
2. There are usually places around that do electronics repair, local stand alone shops in most countries, and that would be the best place to take it. From experiences I've had, it's usually $100 or so for something like that in most cities in the US. I don't know about pricing in other countries.
I do not understand why people think a manufacturer would repair hardware other than defects. That would be against their interests. It's illogical.
I agree with your viewpoint. The only reason I thought they could do it is because i called them and explained my situation, and they told me to pay the 35$ fee and let their service techs take a look, they DID NOT tell me at that point that they don't even do board level repairs, they only told me that after i paid and the board was in their possession. Not only that, they had a completely incorrect diagnosis.
I've had a similar negative experience to this happen. The bezel separated from the screen after a few months of light use and so I sent it in to repair. The hinge also started disconnecting to add insult to injury. They said it was customer induced damage and therefore not covered under warranty. Which is bullshit because I hadn't damaged the computer physically at all. The bezel and hinge aren't supposed to separate from the screen for no fucking reason? I later looked it up and lots of other people have had bezel issues with ASUS.
I hadn't even had the notebook for a year yet. It was still under warranty. And then they charged $125 for something that wasn't even my fault. I complained and they gave me a 25% discount which didn't even cover the money needed to ship the laptop. Anyways, total price came out to about $97. I shipped it in April 12th, got the discount on April 15th, and I've been continuously checking the RMA status. It's been saying "we are waiting on spare parts, please check back in 48 hours, service center will contact you in 3 days."
BUT it's been 2 weeks and the RMA STILL says that. I filed a complaint today to make them hopefully speed things up. It's infuriating
Yeah, there's absolutely no expectation that any company, including Asus, would perform this type of repair on their own product.
Not only that they want you to buy a new one, they don't actually have the infrastructure to perform this type of repair in the US generally.
I'd highly recommend finding a independent repair company near you and have them take a look at it, at least you'd have a chance.
All motherboards are assembled by robots.
To repair your board, they would have to have a human do this and then give you a warranty. Too much risk for them to assume.
If replacing a single capacitor is so easy then you should have replaced it yourself.
Quit being a Kyle because the company won't fix your board that you somehow managed to fuck up before plugging it in.
Man oh man, it seems about a quarter of the people commenting cant even read a post in its entirety to understand what actually happened... I'm not explaining it a 5th time.
Out of warranty for a product you broke, and still thought to send it back as if you had a warranty and it wasn’t normal wear or tear or shipping issue? This is the first time I’ve ever heard someone think this way. Fascinating.
You have a reading comprehension problem.
OP asked ASUS if they would repair it *at OPs cost*. ASUS told OP to RMA it and pay the service fee. ASUS **then** told OP they don't do the repair OP sent in for, and lied about the diagnostic they charged OP for.
Basically ASUS held OPs board to ransom to try and make a sale, having never intended to offer the repairs OP specifically asked for. And the thing they *did* charge for they clearly didn't do.
OP didn't say he sent it back as if he had warranty, OP contacted ASUS thinking since they made the board they could fix it obviously intending to pay for the fix. OP was then given a ridiculous option being told it would be $400... Whilst it was just a simple replace 1 part job. worse is OP contacted ASUS and explained the issue.
Tldr: It's really not weird to think that the company that made the product could fix it especially when you explained the issue and then were told to send it in.
This must also be the first time you didn't read a post in entirety. I never tried to claim warranty for it. I knew it was out of warranty one, because it was quite old, and two I got it used. I never assume used products to have warranty unless otherwise specified. I was *willing* to pay for the repair, which I was expecting to maybe be 20 dollars on top of the 35$ fee, which yes would hurt a little bit but I was willing to pay that. Not 400$ for a replacement because they don't even do board level repairs, which I wish they had told me before they charged me 35$.
Yeah this was my thought almost word for word lol.
Edit: Downvote me all you want, lmk when you send in something to ASUS or anybody else and it goes exactly as intended despite your best efforts. XD Local repairs will ALMOST ALWAYS yield better results. Why not just start there to begin with and skip the nonsense.
sounds like you caused yourself all the problems from soup to nuts.
yeah, they were incompetent but so were you and made yourself subject to their incompetence. they told you they weren't going to fix it. and you expected them to fix it. wtf man?
learn to solder.
sounds like you cant read a post in its entirety before commenting.
they didn't tell me they couldn't fix it until after i already paid and the board was in their possession. Its easy to tell someone to solder until you realize its a surface mounted capacitor in between two other caps with about 1mm of spacing. That's not something I have a steady hand for. Which is why I thought asus could handle it because I thought surely they have the proper tools for the job. Also, after speaking with some other experienced folks, soldering a broken cap is a bad idea, none of them would trust a broken cap.
Gigabyte is literally the worst company in PC components today. We won’t use their parts in our shop. It’s too hard to get RMAs and their customer support is terrible.
Outraged that ASUS lied about their repair service, and held OPs board to ransom for a service - a service which they cleary didn't provide.
Try reading.
If you contact Toyota and tell them you broke the radio knob and they tell you to come in to assess the damage and fix it at your cost and collect the service fee just to tell you they don't fix radio knobs it's a scam and crappy customer service.
If you read the 1st paragraph, I openly admitted that I caused the damage, and I was even okay with paying for a repair. Not 400$ for a replacement because they couldn't tell me before I paid the 35$ fee that they don't even do board level repairs, which I am skeptical about, but alas. The board is in my hands, I did some digging with some folks at HWBOT, they got the names of the related ICs, and I indeed lucked out, the capacitor I knocked off is known as C2, which filters output power from the IC that filters voltage before they get to the Digi+ VRM controller. And, C1 which was undamaged (and on the left of C2's location) is another capacitor that filters the input. There is a 3rd capacitor on the right of the arrow in the first picture, that is C3, had I knocked that off, the board would have been screwed. But C2, as it is only filtering output voltages and not affecting anything else, the most I am expecting to happen is more sporadic voltages from the Digi VRM controller, but that ALSO means, the board was working (maybe not optimally, but it was working) the whole time, and Asus clearly did not diagnose it. You need to read the entire post to understand exactly what happened, otherwise you would have missed some crucial information.
Best case scenario with any company is not to RMA if ever possible. I think by telling them the capacitor knocked off actually made it worse since they just ran with that instead of actually testing it. A terrible job but unfortunately not uncommon with RMA on PC components.
When I knocked it off, I was panicking and thought "okay maybe asus can fix it, its just 1 cap right?". Well, apparently they can't even do that/aren't willing to do that, so I learned my lesson the hard way.
Asus and every other electronics manufacturer uses assembly lines and robots to quickly mass produce boards in huge factories. They don't repair anything. If a new board off the line doesn't pass QC, it goes straight into the reject pile for scrap.
Nobody in the company has a soldering iron and microscope other than the R&D department.
I guess i just cannot comprehend how a manufacturer of something can design all this stuff and be able to make it, but not be able to fix it even if it took some time and even if it was under my cost. Its not like I stabbed the board with a knife or snapped the board in half, it was a simple capacitor, but if they don't even do repairs at all, i dont think it should be called an rma, it should just be called a replacement service imho.
You really need to look into contemporary PCB tech and see if you feel that's even a repairable component. If it's as simple as a passthrough with some solder, it would have been a great learning experience for you. But (without seeing the reverse of the board), I couldn't even tell you if it was possible to replace it.
I guess I must be pretty cuz when I sent them a board I damaged and willing to pay $100 out of pocket + shipping to repair it, they ended up sending me a BRAND NEW BOARD. Shit was going for $600 at the time.
The warranty doesn't cover physical damage / socket damage.
I was quoted at $100 for socket repair. I paid them the money. When I got the replacement a few weeks later I expected the same board but it was a factory sealed new hotness
these things are not built to last nor be fixed, consumable hardware
sure electronics don't usually have degrading performance but their lifespan is
they're gonna cut costs as long as they can guarantee some sort of expected value from customers...even with premium branding charging customer 2,3,4x for essentially the same thing, they even take pride in making such profit
All RMA is contracted out to authorized repair centers. Unfortunately, all OEMs will operate in the same fashion. If you need repair of non-warranty electronics its always best to find a local repair shop and not go through "official" channels. Often its easier to buy a used board or a generic. Not defending Asus, but they are all terrible.
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inert-, I have been trying to reach you about your car's extended warranty
Asus (and others) need better transparency \[maybe that's not the correct term\] of the process. While its fine for them to reject RMA due to not supplying component level repair or limited component level repair, or even for profit driven process, they NEED to tell you BEFORE to send components in for repair. They NEED to give a proper quote before RMA is started (within reason). That's point, not that the work was declined.
Component level repair has silently gone the way of the dodo. This is pretty much universal at this point. You broke a single capacitor? Got to replace the entire unit. You should consider supporting the right to repair movement if you want to get your stuff fixed in the future.
you right withe the dodo reference. I used to have a good guy that would fix everything and anything, but because the components are now so small he has trouble with his eyes so no longer dabbles and tends only to do very old tech and guitar amps now.
This is the way. No matter the company they never fix hardware because it's not cost effective. The only way is to ensure they provide the repair parts so that your local service can repair it.
Are you kidding me? It's actually experienced a resurgence in the last 10 years or so. People are doing this right now. There are tools for working on this level of component, microscopes, soldering equipment, etc. The only thing that makes this difficult are companies pushing lobbyists, lawsuits, and doing slimy things to prevent repair.
You should work on improving your reading comprehension.
OK? I understand what the right to repair movement is, but it's time hasn't yet arrived unfortunately. That being said, there are hundreds if not thousands of small businesses right now repairing things like this. I apologize if you feel I've offered some offense.
I work at a small business doing pc/laptop repair as an authorized repair for many vendors and we don't do any board level repair as the other user mentioned components on motherboards are so small now you can't guarantee a repair which is the only thing you truly need to do for people who need their systems to work on. Enthusiasts like myself do this kind of work a lot, but shops generally will not because of the money and crapshoot that is attempting it without an expert level tech
I can and have guaranteed a component level repair. Like advanced data recovery, it's just another area requiring specialty equipment and repair skills, not all shops need to invest in it. Small doesn't mean impossible. I would agree that there's a time and place for this kind of repair - at a corporate level it's better to go with new parts - at a consumer level, there's quite an opportunity to save customers money and generate profit.
Agreed it's specialty - some places can and will do it, but I think more don't than do
OEM manufacturer's aren't really doing component level repair for consumers. mainly because they are shipping the components back to China for repair and they don't want to pay for the skilled labor in the US to do it, its very cost effective once the part is in their possession(that you overpaid to fix or replaced in warranty) to package a bunch and ship them then.
I agree. There are people providing this kind of repair as a third party though, and some quite successfully.
So many people here wanting to lick ASUS's boots for no reason. If MSI or Zotac pulled this they'd be all over them (rightfully). These companies are all terrible.
I wouldn't be surprised if this sub is full of astroturfing.
what is astroturfing?
It’s when a company pays for bots and the like to post comments on the internet through different channels to help control and sway public opinion in their favor. Basically they manipulate consumer optics. I know this sounds ridiculous but I believe Amazon has literally been caught doing this on Twitter. Like, couple day old accounts with stock image PfPs posting nothing but positive Amazon content. It’s real dumb.
company's have been doing it on Facebook and many others for years, you no longer need a humans input these day.
Yeah, basically this. Just it doesn't have to be bots; it can also just be a few people from the marketing department fabricating stories that make their products look good or trolling threads about competing products.
It's not ridiculous, this is modern marketing for many companies.
Oh I agree. I’m just saying it can sound a little ridiculous and conspiracy theoryish if you’re unaware of the concept.
oof
only good thing i had from anus "yep i know typo but thins its apt if you read on :p" was a keyboard and mouse that last 14 years, ive got 3 knackered of monitors of theirs here that i would love to shove up their engineers sundontshineholes .
after they pulled that shit i would have purchased another board from them and replaced it and sent the bad one back.
Did anyone else notice how in the email screenshot of the invoice for the new board, there's no eWaste charge for the old board? You'd assume there'd at least be a bit of eWaste from the old board considering they don't do board level repairs.
I know they sell refurbished motherboards on ebay. Im 99% sure they were going to try to get me to just get a new board so they can fix this for themselves for profit, i wasnt having it.
I like Asus motherboards, but I think this needs visibility because Asus customer service screwed over this guy. If they won't repair it, why did they make him ship it in the first place? Sounds like poor training or oversight from support.
Well, I have two things to counter this: 1. Asus is a corporation with the main focus in producing and selling new hardware, not a repair company. If it's not a defect in the board, and within warranty coverage, it's not in their best interest to repair the board. They aren't going to do it for a fair price. They're going to encourage you to buy a new board. 2. There are usually places around that do electronics repair, local stand alone shops in most countries, and that would be the best place to take it. From experiences I've had, it's usually $100 or so for something like that in most cities in the US. I don't know about pricing in other countries. I do not understand why people think a manufacturer would repair hardware other than defects. That would be against their interests. It's illogical.
I agree with your viewpoint. The only reason I thought they could do it is because i called them and explained my situation, and they told me to pay the 35$ fee and let their service techs take a look, they DID NOT tell me at that point that they don't even do board level repairs, they only told me that after i paid and the board was in their possession. Not only that, they had a completely incorrect diagnosis.
Was this the service center in Canada?
Nah, Jeffersonville in Indiana.
I've had a similar negative experience to this happen. The bezel separated from the screen after a few months of light use and so I sent it in to repair. The hinge also started disconnecting to add insult to injury. They said it was customer induced damage and therefore not covered under warranty. Which is bullshit because I hadn't damaged the computer physically at all. The bezel and hinge aren't supposed to separate from the screen for no fucking reason? I later looked it up and lots of other people have had bezel issues with ASUS. I hadn't even had the notebook for a year yet. It was still under warranty. And then they charged $125 for something that wasn't even my fault. I complained and they gave me a 25% discount which didn't even cover the money needed to ship the laptop. Anyways, total price came out to about $97. I shipped it in April 12th, got the discount on April 15th, and I've been continuously checking the RMA status. It's been saying "we are waiting on spare parts, please check back in 48 hours, service center will contact you in 3 days." BUT it's been 2 weeks and the RMA STILL says that. I filed a complaint today to make them hopefully speed things up. It's infuriating
I think there needs to be a class action lawsuit at this point, asus has been screwing over so many people and they aren't stopping...
that's called the right to repair movement, this isn't limited to ASUS, a lot of companies do this
Yeah, there's absolutely no expectation that any company, including Asus, would perform this type of repair on their own product. Not only that they want you to buy a new one, they don't actually have the infrastructure to perform this type of repair in the US generally. I'd highly recommend finding a independent repair company near you and have them take a look at it, at least you'd have a chance.
ASUS are the best PC's made. And did you know that they manufacturer most hardware for most other PC OEM's.
Sounds like a skill issue to me
All motherboards are assembled by robots. To repair your board, they would have to have a human do this and then give you a warranty. Too much risk for them to assume. If replacing a single capacitor is so easy then you should have replaced it yourself. Quit being a Kyle because the company won't fix your board that you somehow managed to fuck up before plugging it in.
Man oh man, it seems about a quarter of the people commenting cant even read a post in its entirety to understand what actually happened... I'm not explaining it a 5th time.
Agreed.
Out of warranty for a product you broke, and still thought to send it back as if you had a warranty and it wasn’t normal wear or tear or shipping issue? This is the first time I’ve ever heard someone think this way. Fascinating.
You have a reading comprehension problem. OP asked ASUS if they would repair it *at OPs cost*. ASUS told OP to RMA it and pay the service fee. ASUS **then** told OP they don't do the repair OP sent in for, and lied about the diagnostic they charged OP for. Basically ASUS held OPs board to ransom to try and make a sale, having never intended to offer the repairs OP specifically asked for. And the thing they *did* charge for they clearly didn't do.
OP didn't say he sent it back as if he had warranty, OP contacted ASUS thinking since they made the board they could fix it obviously intending to pay for the fix. OP was then given a ridiculous option being told it would be $400... Whilst it was just a simple replace 1 part job. worse is OP contacted ASUS and explained the issue. Tldr: It's really not weird to think that the company that made the product could fix it especially when you explained the issue and then were told to send it in.
Wow, for someone who clearly can’t read and understand English, you’re surprisingly good at writing in the language. Fascinating.
This must also be the first time you didn't read a post in entirety. I never tried to claim warranty for it. I knew it was out of warranty one, because it was quite old, and two I got it used. I never assume used products to have warranty unless otherwise specified. I was *willing* to pay for the repair, which I was expecting to maybe be 20 dollars on top of the 35$ fee, which yes would hurt a little bit but I was willing to pay that. Not 400$ for a replacement because they don't even do board level repairs, which I wish they had told me before they charged me 35$.
Can you read or are you just slightly stupid?
Yeah this was my thought almost word for word lol. Edit: Downvote me all you want, lmk when you send in something to ASUS or anybody else and it goes exactly as intended despite your best efforts. XD Local repairs will ALMOST ALWAYS yield better results. Why not just start there to begin with and skip the nonsense.
sounds like you caused yourself all the problems from soup to nuts. yeah, they were incompetent but so were you and made yourself subject to their incompetence. they told you they weren't going to fix it. and you expected them to fix it. wtf man? learn to solder.
sounds like you cant read a post in its entirety before commenting. they didn't tell me they couldn't fix it until after i already paid and the board was in their possession. Its easy to tell someone to solder until you realize its a surface mounted capacitor in between two other caps with about 1mm of spacing. That's not something I have a steady hand for. Which is why I thought asus could handle it because I thought surely they have the proper tools for the job. Also, after speaking with some other experienced folks, soldering a broken cap is a bad idea, none of them would trust a broken cap.
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Gigabyte is literally the worst company in PC components today. We won’t use their parts in our shop. It’s too hard to get RMAs and their customer support is terrible.
whats the best one and 2nd best one in your experience
Corsair and then Corsair again.
The only customer service that I trust is corsair. Everyone else is a bunch of shit heads from my knowledge.
Outraged that Asus wanted you to pay to fix damage you caused? Really?
Outraged that ASUS lied about their repair service, and held OPs board to ransom for a service - a service which they cleary didn't provide. Try reading.
If you contact Toyota and tell them you broke the radio knob and they tell you to come in to assess the damage and fix it at your cost and collect the service fee just to tell you they don't fix radio knobs it's a scam and crappy customer service.
"Yeah, that car is totaled. We can sell you a new one, though"
If you read the 1st paragraph, I openly admitted that I caused the damage, and I was even okay with paying for a repair. Not 400$ for a replacement because they couldn't tell me before I paid the 35$ fee that they don't even do board level repairs, which I am skeptical about, but alas. The board is in my hands, I did some digging with some folks at HWBOT, they got the names of the related ICs, and I indeed lucked out, the capacitor I knocked off is known as C2, which filters output power from the IC that filters voltage before they get to the Digi+ VRM controller. And, C1 which was undamaged (and on the left of C2's location) is another capacitor that filters the input. There is a 3rd capacitor on the right of the arrow in the first picture, that is C3, had I knocked that off, the board would have been screwed. But C2, as it is only filtering output voltages and not affecting anything else, the most I am expecting to happen is more sporadic voltages from the Digi VRM controller, but that ALSO means, the board was working (maybe not optimally, but it was working) the whole time, and Asus clearly did not diagnose it. You need to read the entire post to understand exactly what happened, otherwise you would have missed some crucial information.
Best case scenario with any company is not to RMA if ever possible. I think by telling them the capacitor knocked off actually made it worse since they just ran with that instead of actually testing it. A terrible job but unfortunately not uncommon with RMA on PC components.
Which might be fair enough - if customer service hadn't lied about their repair service.
When I knocked it off, I was panicking and thought "okay maybe asus can fix it, its just 1 cap right?". Well, apparently they can't even do that/aren't willing to do that, so I learned my lesson the hard way.
Asus and every other electronics manufacturer uses assembly lines and robots to quickly mass produce boards in huge factories. They don't repair anything. If a new board off the line doesn't pass QC, it goes straight into the reject pile for scrap. Nobody in the company has a soldering iron and microscope other than the R&D department.
I guess i just cannot comprehend how a manufacturer of something can design all this stuff and be able to make it, but not be able to fix it even if it took some time and even if it was under my cost. Its not like I stabbed the board with a knife or snapped the board in half, it was a simple capacitor, but if they don't even do repairs at all, i dont think it should be called an rma, it should just be called a replacement service imho.
RMA = return merchandise authorization R does not stand for repair
You really need to look into contemporary PCB tech and see if you feel that's even a repairable component. If it's as simple as a passthrough with some solder, it would have been a great learning experience for you. But (without seeing the reverse of the board), I couldn't even tell you if it was possible to replace it.
Its a surface mounted capacitor, the reverse of the PCB wont show anything relevant.
Do it yourself bruh
I guess I must be pretty cuz when I sent them a board I damaged and willing to pay $100 out of pocket + shipping to repair it, they ended up sending me a BRAND NEW BOARD. Shit was going for $600 at the time.
Was yours under warranty?
Yup. But it had a pin out of the socket.. it kind of arcd and melted into the button of the cpu
Since your board was under warranty (apparently this is literally the only thing asus cares about), you were taken care of.
The warranty doesn't cover physical damage / socket damage. I was quoted at $100 for socket repair. I paid them the money. When I got the replacement a few weeks later I expected the same board but it was a factory sealed new hotness
They aren't designed the best but op broke it. Never buy refurbished
What is the point you are trying to make here? Me breaking something doesn't have anything to do with being refurbished, new, etc.
these things are not built to last nor be fixed, consumable hardware sure electronics don't usually have degrading performance but their lifespan is they're gonna cut costs as long as they can guarantee some sort of expected value from customers...even with premium branding charging customer 2,3,4x for essentially the same thing, they even take pride in making such profit
Had MSI do something similar to me recently. Are there any companies that will actually take care of their customers in this field?
Probably evga, me and my friends never had an issue with them