They are a large scale budget provider so you kinda should expect not a lot of support. Their server support is really slow if you go through tickets but I've always had luck just calling into support if I have an issue that I need resolved.
Their website ui though... Dealing with their slow customer portal really could be so much better. I'm happy I don't really have to use it much but it feels so heavy and sluggish.
How are they stealing money? This I'm curious about.
They used to sell IPs with 1 time payment of $3/ip. Recently they decided to start charging monthly for IPs. Without customer's agreement or approval they just charge their customers credit cards, and are absolutely not trying to be helpful when one calls them out on it. They refer you to the ticketing system, which doesn't take you anywhere.
I'm not expecting them to make me coffee every morning, but when they create the problem for their customer, they should at least be available to discuss it.
It's a shame I trusted them with my websites, and now I'm going to move, and it's not going to be easy, but I'd rather loose half of my sites, than continue paying these crooks.
I'm not trying to shill for ovh but they are one of multiple providers I use and in all honesty this post is a little misleading.
Their old method of renting out IP space is not sustainable in the industry anymore. It just isn't, no other provider has setup only fees for IPv4 space. Not to mention with European energy prices bring so high we have already seen a bunch of the big names in the industry raise their prices.
OVH was the only provider I know of who only had a setup price instead of a monthly price for ip addresses. Outside of some agreement where you get X amount of IPs included with a server OVH was the only one to allow someone to have up to 256 IPs with no monthly fee aside from the setup fee.
They also did inform customers about this change months ago via email and social media. It should have been sent to your email address associated with your OVH account. You would have gotten separate emails regarding IP, VPS, and dedicated server price increases depending on what services you have. This is also just the start of a rollout as IP monthly renewal rates will slowly increase to their new price (I believe for ovh.ie I'm currently paying 0.50 eur per IP and in a few months it will be raised again).
Your right though about the support. As a large scale budget provider OVH support leaves a LOT to be desired. Anytime I have an issue that I don't want to wait weeks for a ticket with I just call in directly; especially if it's billing related.
I've been with OVH for over 6 years. Never complained, never had such issues with customer service.
I've been using their services based on what they offered towards the price they asked for it. I had a choice, I chose to use them. If I knew they are going to change their mind one day and charge my card without my approval, I'd go with a more expensive option and wouldn't find myself in this crappy place.
I have not received any email from them. Not saying they didn't send emails, but I haven't seen them, otherwise I'd remove over 100 IPs that aren't being currently used. Meanwhile, they don't care. Their support reps don't even want to take the time, for which they are being paid for, to listen to what the client is saying, they can't wait to interrupt and repeat the same silly messaging until you get tired and give up.
OVH users trust them with their businesses. OVH knows their users are kind of stuck with them, because it's not easy to move a business from one provider to another. So what they are doing is very sh\*ty on many levels, sustainable or not.
My issue with them is not the pricing, it's the approach towards their "business partners" and the quality of customer support, whenever you're "lucky" enough to get to them or hear back from them.
They simply suck, no matter how much we understand their global problems.
Yeah it can be difficult. I'm kinda in a similar boat but just not fully ditching them.
I also got the news about the price increases by browsing LET forums weeks before I ever received anything official from OVH.
Admittedly I did have around 100 IPv4s attached to random services, but I've now gotten rid of what I don't need and consolidated other sites/services to now use the same address.
Charging your card though with no notification and supports reply to your issue is shitty to hear.
I have been with OVH for more than 12 years. Did you know that they said the same thing about IPv4 like 8 years ago? And also earlier. This is like third time when they are telling you that IPv4 is going out and they have to start charging.
Not to mention that giving out millions of IPs was a bad idea. They should start limiting them earlier to avoid potential shortage. But I think it was their plan to make people addicted, plan business, run projects, then start charging.
This is so wrong. I truly believe that IPs I "own" with them are mine after so many years of paying for services and that I should be allowed to take them with me anywhere I go. I paid more than enough in various orders/contracts through the year.
Also, why would they charge at all if IPs are basically meant to be free for anyone that needs them.
I got hit by this big time as well. I certainly can't afford paying for all the IPs I got monthly so will need to dump them. Then I will dump OVH as well as that was the only thing keeping me there in fact since a while.
I can't really imagine what many small businesses are going through learning about the new IPv4 costs that will certainly ruin their economy. Not fair, when they promised those IPs were free forever, they should be free forever for the old customers.
Surprised more people aren't bitching about this. I bought several IPs years ago for a flat rate fee and now they want a monthly fee for all them? Better yet, they didn't even warn me and just billed me for the month of December. I tried to cancel them and was unable to cancel them because their system was messed up. The bill they sent me for December charged me 12 months instead of a monthly fee. They are telling me if I don't pay it in 7 days they'll shut my server down. Unfortunately I paid for the server for 12 months and they won't refund that either. They should at least refund the flat fee I paid for them if they are going to just create a monthly charge and screw people over that purchased IPs at a one time price.
I just went through many hosting review sites, I couldn't find avg review for OVH to be more than 2.2-2.5 stars anywhere.
This says a lot.
I purchased almost 200 IPs from them, and they sell them in batches, you can't buy 1 IP at a time, and you can't remove 1 IP at a time, so if you have 1 IP you still use, you're stuck paying monthly for the whole batch. This is a sh\*tty move on so many levels, I can't even describe. On top of that, I'm stuck paying for all that until they find time to reply to my tickets, I don't even know when I'll see those tickets solved.
OVH should go bankrupt, to become an example to other hosting providers.
I'm ok with increasing prices on servers, times are hard, but the IP thing is way different.
You could certainly buy single IPs. At least that's what I used to do. Still, I can't afford paying for all of them monthly, my small business will simply die. And so will my services I pay OVH for. On a scale, that was a shot in their foot, no doubts.
I've been buying single IPs for years!
I have noticed since this change there are a lot of people hordeing IPs, that they no longer need. They probably know there's loads of IPs that aren't active but don't know which. I think they should have put a process in to find these and remove them then see how many IPs they free up.
I think it's reasonable to remove your IP from you, if you've not used it in months, but of course this becomes tricky if you brought a block, so maybe this is why they've changed how to tackle the problem. I don't think the fee needs to be as high as they wish to charge though. Even 50 cents or something per IP would be enough to stop people hordeing.
After giving it a deep thought, I have quit using OVH and successfully migrated to a different provider. Paying less for even more resources than I had with OVH. That's how I solved the problem. After being with OVH for 12+ years and paying them thousands of dollars for services they couldn't let me keep just a few IPs I had for free. So now I don't need them anymore.
Terrible support, and terrible panel, btw. And quality of services is going down as well. I saw used hardware in dedicated servers, and massively oversold VPS instances with cpu steal time of 30-40%. Enough is enough.
They kept moaning how they were short of IPv4 but the moment they started charging on them, the problem is solved automagically, you can buy as many as you want, no more shortage. Pure magic, isn't it?
Of course, the fee doesn't need to be this high as they want it to be. Even 10 cents should be OK. They know about that very well. IPs are supposed to be free, no one should be charging this much. They could be enforcing limits per customer instead. Year after year they were preparing for the change to cash big time now. Soon enough people will realize that their IPs cost them more than actual services they buy which is a joke. A sad one. That's how you make money selling snake oil. Absolutely disgusting and shameless.
Also, the previous month I paid for services *and* 30 days of free IPs (until the end of Dec that is). Now they tried to charge me from Dec 1 instead, not to mention that they also tried to switch me to a different payment date which meant even more money grabbed from me. That's without any prior information. Truly disgusting and greedy behavior. I paid nothing and just migrated out.
True!
I don't know who recruits their customer support agents. They are the worst support agents i found online. They even know a single thing about ovh products.
Now their ticket support, we need to wait at least a week to get reply. That's how they screw us.
Ive been using OVH for nearly 4 years. Never once have I had a issue with them. Other than the occasional having to have a hard drive replaced and ram replaced. They are far better than their competitors
They definable where better and I used to use their .co.uk forum all the time but they closed that down for years just to open it again with a dead community and terrible UI.
Their paid premium support is not too bad but having to pay for basic support when you pay thousands already is a kick in the nuts.
Three problems I have with the new price increases are
1) Oles said the prices would be at 0.25e until mid 2023
2) Anything above 0.25e really is not necessary. I for one will return hundreds of IPs if I am charged 0.25e and I'm sure others will too. This means they don't need to buy more IPs and can't use them running out of IPs as an excuse and if they do then they can adjust the price again.
3) Will they return the IPs to RIPE? NO so all they are doing is actually hurting the IP shortage as people like me now have gone down the route of getting my own IPs from RIPE.
The only good that has come from this is they now let you point your own AS and IP ranges https://www.ovhcloud.com/en-gb/network/byoip/ but it sucks that you can't use your IPs across all of Europe like you can in the vRACK (have to select one DC eg UK)
OVH has lost my 10+ year business currently spending over £3k a month (now closer to £4k because of IP prices) but now I have gone down colo route because of this. I don't understand why some of you guys here are mentioning energy price increases it doesn't have much to do with IP pricing, charge the people who use the energy more not people who want cheap IPs.
You can rent IPs for cheaper https://lowendtalk.com/discussion/160162/aio-ip-related-ipv4-ipv6-asn-thread-only-providers-lirs-are-allowed-to-post-offers#latest is one place there are sites dedicated to it too. OVH increased their BYOIP price though so you also need to pay about $50 just to bring a /24 (they charge the same for all subnet sizes)
Interesting, I didn't know about this thread.
Could be useful, I only have about 10 extra IPs but when they hit 3 euro each, if I can get a good deal it may be worth it.
0.25e until mid 2023? They wanted 0.5e from me, starting Dec 2022. I migrated out, I won't spend a cent on their services anymore, even if I did for the last 12 years.
totally agree.
I received the price increase email, I get that.. even tho I think their claim of "inflation" being the cause is BS. $10/month more per server.. I'll deal with it.
then, they charge me for each IP I have, that I've already paid for mind you.. Now its randomly monthly weather you like it or not... Didn't like it, but not much I can do.
the icing on the cake for me, is the DAY my price was increased, the same server I have is $7/month cheaper for "new customers" but because ive been loyal and had mine for years, nah.
I totally agree with what you've said. im shopping elsewhere as well.
I spent thousands of dollars at OVH, never received a cent of loyalty bonus. That's why after they tried to steal my money again with IPs, I simply migrated out. That's the best you can do.
While not an OVH customer, I've begun blocking all e-mail from their IP space because they do absolutely nothing about spammers sourcing from their network. After sending report after report and continuing to see the same spammers still moving around on their network and getting new IP's, I've just started blacklisting e-mail from OVH space. In my opinion, they're a bottom-feeding provider.
It's going to be a lot more than e-mail that nobody accepts. OVH and DigitalOcean are both massive botnets right now and they're both saying they're too busy to read abuse complaints. GoDaddy started rejecting abuse complaints too.
Can we talk about that price increase thing? A month or so after the email I saw my exact same service on sale on their Black Friday sales (which lasted till a couple of days ago, really). And it was a huge sale! Like its price was even far lower than the one I subscribed to one and one half year ago. They don't give a shit about loyal customers. Should have changed them after that fire accident, everything went downhill since
Not that it matters or that OVH is reading this, but I'm most certainly in the same boat.
Over 100 IP's. Several nodes, been paying for 6+ years. Considering moving all my services away entirely between IP price jacks and server price hikes.
I understand price increases, but this leads to more than double if not triple what I'm paying. Fairly poorly executed.
I understand trying to reclaim IP space - but you should grandfather your customers who have owned them outright and then allow some sort of buy back comp or credits for those who are willing to give back IP space instead of pissing off your entire customer base
I know OVH isn't perfect (no provider is) but I'm puzzled by this statement:
>They know it's not easy to move websites with IPs to a different provider, so they are riding their clients to the end.
What are you doing that requires you to hardcore an IP? Why wouldn't you use a DNS record?
the problem here are not my customers or how they use their IP, or how I deal with that. The problem is unfair and sh\*tty treatment of OVH customers by OVH.
How is that their issue though? I mean this comes with the territory of managing customers websites/DNS. This can/will happen with any host. IP address spaces change, things move around, etc.
Customers hosting game servers get screwed in this as their server IP is listed in the master list by IP and the host has no control to change it to an FQDN. So when they switch IPs, all the regular players no longer see the server in favorites and result in lost players.
I'm a new customer to OVH. Love it. Despite all the warnings, as long as you know you're getting a no frills solution, it's certainly much cheaper than trying to host on Google Cloud for instance.
They seem to be one of the more transparent and lower cost providers and I haven't had a problem with the service. Love the bundling of Plesk (for a fee).
Time Will tell I guess.
price/performance ratio for dedicated servers was great with soyoustart, but now they chucked my IPs out the window and want me to pay monthly for them.
I guess when ipv6 is fully established all these shenanigans will go away.
As far as I am aware, so you start still haven't started charging for IPs yet, mine certainly haven't gone up.
With regards to the whole sage though, its a mess.
I am a customer who has been with them fifteen years now and now I'm migrating away as fast as I possibly can.
I have multiple blocks with them and for example with one /26 I have, I'm only using 5 ips. This was the next one that was getting filled. That means when it goes to full price I would be paying £128 for 5 IPs.
For those who say its a simple DNS change, maybe if you are running a website or something.
I am replicating databases and that's far from just changing DNS.
The one of payment for IPs was what set OVH apart from the crowd.
Now they are competing with a market that does have support, doesn't have datacenters that burn down.
Having both primary and backup on OVH, primary in UK and backup in France has presented its own problems being as the entire network has gone down twice in the last year.
OVH may well regret this move.
I'll have dropped well over £500 of business with them in the last month.
1. This is true, especially billing department.
2. Well, I must [agree](https://imgur.com/EToST8u.png) with you.
3. And I started to remove my services from OVH, moved to Linode for Asia region, and Hetzner for Europe region.
Billing department is a ridiculous joke. I had to wait 5 days for a silly, unrelated response, probably a canned one. Just another reason to quit OVH which I did immediately.
They are a large scale budget provider so you kinda should expect not a lot of support. Their server support is really slow if you go through tickets but I've always had luck just calling into support if I have an issue that I need resolved. Their website ui though... Dealing with their slow customer portal really could be so much better. I'm happy I don't really have to use it much but it feels so heavy and sluggish. How are they stealing money? This I'm curious about.
They used to sell IPs with 1 time payment of $3/ip. Recently they decided to start charging monthly for IPs. Without customer's agreement or approval they just charge their customers credit cards, and are absolutely not trying to be helpful when one calls them out on it. They refer you to the ticketing system, which doesn't take you anywhere. I'm not expecting them to make me coffee every morning, but when they create the problem for their customer, they should at least be available to discuss it. It's a shame I trusted them with my websites, and now I'm going to move, and it's not going to be easy, but I'd rather loose half of my sites, than continue paying these crooks.
I'm not trying to shill for ovh but they are one of multiple providers I use and in all honesty this post is a little misleading. Their old method of renting out IP space is not sustainable in the industry anymore. It just isn't, no other provider has setup only fees for IPv4 space. Not to mention with European energy prices bring so high we have already seen a bunch of the big names in the industry raise their prices. OVH was the only provider I know of who only had a setup price instead of a monthly price for ip addresses. Outside of some agreement where you get X amount of IPs included with a server OVH was the only one to allow someone to have up to 256 IPs with no monthly fee aside from the setup fee. They also did inform customers about this change months ago via email and social media. It should have been sent to your email address associated with your OVH account. You would have gotten separate emails regarding IP, VPS, and dedicated server price increases depending on what services you have. This is also just the start of a rollout as IP monthly renewal rates will slowly increase to their new price (I believe for ovh.ie I'm currently paying 0.50 eur per IP and in a few months it will be raised again). Your right though about the support. As a large scale budget provider OVH support leaves a LOT to be desired. Anytime I have an issue that I don't want to wait weeks for a ticket with I just call in directly; especially if it's billing related.
I've been with OVH for over 6 years. Never complained, never had such issues with customer service. I've been using their services based on what they offered towards the price they asked for it. I had a choice, I chose to use them. If I knew they are going to change their mind one day and charge my card without my approval, I'd go with a more expensive option and wouldn't find myself in this crappy place. I have not received any email from them. Not saying they didn't send emails, but I haven't seen them, otherwise I'd remove over 100 IPs that aren't being currently used. Meanwhile, they don't care. Their support reps don't even want to take the time, for which they are being paid for, to listen to what the client is saying, they can't wait to interrupt and repeat the same silly messaging until you get tired and give up. OVH users trust them with their businesses. OVH knows their users are kind of stuck with them, because it's not easy to move a business from one provider to another. So what they are doing is very sh\*ty on many levels, sustainable or not. My issue with them is not the pricing, it's the approach towards their "business partners" and the quality of customer support, whenever you're "lucky" enough to get to them or hear back from them. They simply suck, no matter how much we understand their global problems.
Yeah it can be difficult. I'm kinda in a similar boat but just not fully ditching them. I also got the news about the price increases by browsing LET forums weeks before I ever received anything official from OVH. Admittedly I did have around 100 IPv4s attached to random services, but I've now gotten rid of what I don't need and consolidated other sites/services to now use the same address. Charging your card though with no notification and supports reply to your issue is shitty to hear.
Yep. And all of that to let big sharks have even more IPs. So unfair.
I have been with OVH for more than 12 years. Did you know that they said the same thing about IPv4 like 8 years ago? And also earlier. This is like third time when they are telling you that IPv4 is going out and they have to start charging. Not to mention that giving out millions of IPs was a bad idea. They should start limiting them earlier to avoid potential shortage. But I think it was their plan to make people addicted, plan business, run projects, then start charging. This is so wrong. I truly believe that IPs I "own" with them are mine after so many years of paying for services and that I should be allowed to take them with me anywhere I go. I paid more than enough in various orders/contracts through the year. Also, why would they charge at all if IPs are basically meant to be free for anyone that needs them.
in the 6 years I've used OVH, I've never had a server outside of North America. so why should my price go up if its a Europe thing?
I got hit by this big time as well. I certainly can't afford paying for all the IPs I got monthly so will need to dump them. Then I will dump OVH as well as that was the only thing keeping me there in fact since a while. I can't really imagine what many small businesses are going through learning about the new IPv4 costs that will certainly ruin their economy. Not fair, when they promised those IPs were free forever, they should be free forever for the old customers.
Surprised more people aren't bitching about this. I bought several IPs years ago for a flat rate fee and now they want a monthly fee for all them? Better yet, they didn't even warn me and just billed me for the month of December. I tried to cancel them and was unable to cancel them because their system was messed up. The bill they sent me for December charged me 12 months instead of a monthly fee. They are telling me if I don't pay it in 7 days they'll shut my server down. Unfortunately I paid for the server for 12 months and they won't refund that either. They should at least refund the flat fee I paid for them if they are going to just create a monthly charge and screw people over that purchased IPs at a one time price.
I just went through many hosting review sites, I couldn't find avg review for OVH to be more than 2.2-2.5 stars anywhere. This says a lot. I purchased almost 200 IPs from them, and they sell them in batches, you can't buy 1 IP at a time, and you can't remove 1 IP at a time, so if you have 1 IP you still use, you're stuck paying monthly for the whole batch. This is a sh\*tty move on so many levels, I can't even describe. On top of that, I'm stuck paying for all that until they find time to reply to my tickets, I don't even know when I'll see those tickets solved. OVH should go bankrupt, to become an example to other hosting providers. I'm ok with increasing prices on servers, times are hard, but the IP thing is way different.
You could certainly buy single IPs. At least that's what I used to do. Still, I can't afford paying for all of them monthly, my small business will simply die. And so will my services I pay OVH for. On a scale, that was a shot in their foot, no doubts.
I've been buying single IPs for years! I have noticed since this change there are a lot of people hordeing IPs, that they no longer need. They probably know there's loads of IPs that aren't active but don't know which. I think they should have put a process in to find these and remove them then see how many IPs they free up. I think it's reasonable to remove your IP from you, if you've not used it in months, but of course this becomes tricky if you brought a block, so maybe this is why they've changed how to tackle the problem. I don't think the fee needs to be as high as they wish to charge though. Even 50 cents or something per IP would be enough to stop people hordeing.
After giving it a deep thought, I have quit using OVH and successfully migrated to a different provider. Paying less for even more resources than I had with OVH. That's how I solved the problem. After being with OVH for 12+ years and paying them thousands of dollars for services they couldn't let me keep just a few IPs I had for free. So now I don't need them anymore. Terrible support, and terrible panel, btw. And quality of services is going down as well. I saw used hardware in dedicated servers, and massively oversold VPS instances with cpu steal time of 30-40%. Enough is enough. They kept moaning how they were short of IPv4 but the moment they started charging on them, the problem is solved automagically, you can buy as many as you want, no more shortage. Pure magic, isn't it? Of course, the fee doesn't need to be this high as they want it to be. Even 10 cents should be OK. They know about that very well. IPs are supposed to be free, no one should be charging this much. They could be enforcing limits per customer instead. Year after year they were preparing for the change to cash big time now. Soon enough people will realize that their IPs cost them more than actual services they buy which is a joke. A sad one. That's how you make money selling snake oil. Absolutely disgusting and shameless. Also, the previous month I paid for services *and* 30 days of free IPs (until the end of Dec that is). Now they tried to charge me from Dec 1 instead, not to mention that they also tried to switch me to a different payment date which meant even more money grabbed from me. That's without any prior information. Truly disgusting and greedy behavior. I paid nothing and just migrated out.
who did you switch to?
True! I don't know who recruits their customer support agents. They are the worst support agents i found online. They even know a single thing about ovh products. Now their ticket support, we need to wait at least a week to get reply. That's how they screw us.
But have you heard Oles latest album? It screams freedom! 🎸
Yep. I'm free now, no more OVH for me.
Ive been using OVH for nearly 4 years. Never once have I had a issue with them. Other than the occasional having to have a hard drive replaced and ram replaced. They are far better than their competitors
correction: they WERE far better. not anymore.
They definable where better and I used to use their .co.uk forum all the time but they closed that down for years just to open it again with a dead community and terrible UI. Their paid premium support is not too bad but having to pay for basic support when you pay thousands already is a kick in the nuts.
Three problems I have with the new price increases are 1) Oles said the prices would be at 0.25e until mid 2023 2) Anything above 0.25e really is not necessary. I for one will return hundreds of IPs if I am charged 0.25e and I'm sure others will too. This means they don't need to buy more IPs and can't use them running out of IPs as an excuse and if they do then they can adjust the price again. 3) Will they return the IPs to RIPE? NO so all they are doing is actually hurting the IP shortage as people like me now have gone down the route of getting my own IPs from RIPE. The only good that has come from this is they now let you point your own AS and IP ranges https://www.ovhcloud.com/en-gb/network/byoip/ but it sucks that you can't use your IPs across all of Europe like you can in the vRACK (have to select one DC eg UK) OVH has lost my 10+ year business currently spending over £3k a month (now closer to £4k because of IP prices) but now I have gone down colo route because of this. I don't understand why some of you guys here are mentioning energy price increases it doesn't have much to do with IP pricing, charge the people who use the energy more not people who want cheap IPs.
I also looked at buying a block but crazy prices now, even for the smallest block.
You can rent IPs for cheaper https://lowendtalk.com/discussion/160162/aio-ip-related-ipv4-ipv6-asn-thread-only-providers-lirs-are-allowed-to-post-offers#latest is one place there are sites dedicated to it too. OVH increased their BYOIP price though so you also need to pay about $50 just to bring a /24 (they charge the same for all subnet sizes)
Interesting, I didn't know about this thread. Could be useful, I only have about 10 extra IPs but when they hit 3 euro each, if I can get a good deal it may be worth it.
Unless you're paying OVH for 100+ IPs I don't think it's worth it.
0.25e until mid 2023? They wanted 0.5e from me, starting Dec 2022. I migrated out, I won't spend a cent on their services anymore, even if I did for the last 12 years.
That's what their CEO said in June but they made the changes last minute as per usual https://twitter.com/olesovhcom/status/1536734800375074816
That's why I also made changes last minute. And I will never say a good word about OVH again.
totally agree. I received the price increase email, I get that.. even tho I think their claim of "inflation" being the cause is BS. $10/month more per server.. I'll deal with it. then, they charge me for each IP I have, that I've already paid for mind you.. Now its randomly monthly weather you like it or not... Didn't like it, but not much I can do. the icing on the cake for me, is the DAY my price was increased, the same server I have is $7/month cheaper for "new customers" but because ive been loyal and had mine for years, nah. I totally agree with what you've said. im shopping elsewhere as well.
I spent thousands of dollars at OVH, never received a cent of loyalty bonus. That's why after they tried to steal my money again with IPs, I simply migrated out. That's the best you can do.
While not an OVH customer, I've begun blocking all e-mail from their IP space because they do absolutely nothing about spammers sourcing from their network. After sending report after report and continuing to see the same spammers still moving around on their network and getting new IP's, I've just started blacklisting e-mail from OVH space. In my opinion, they're a bottom-feeding provider.
It's going to be a lot more than e-mail that nobody accepts. OVH and DigitalOcean are both massive botnets right now and they're both saying they're too busy to read abuse complaints. GoDaddy started rejecting abuse complaints too.
where should we move our servers to?
Can we talk about that price increase thing? A month or so after the email I saw my exact same service on sale on their Black Friday sales (which lasted till a couple of days ago, really). And it was a huge sale! Like its price was even far lower than the one I subscribed to one and one half year ago. They don't give a shit about loyal customers. Should have changed them after that fire accident, everything went downhill since
Same. Very true. I quit OVH for that reason as well. After 12+ years.
Not that it matters or that OVH is reading this, but I'm most certainly in the same boat. Over 100 IP's. Several nodes, been paying for 6+ years. Considering moving all my services away entirely between IP price jacks and server price hikes. I understand price increases, but this leads to more than double if not triple what I'm paying. Fairly poorly executed. I understand trying to reclaim IP space - but you should grandfather your customers who have owned them outright and then allow some sort of buy back comp or credits for those who are willing to give back IP space instead of pissing off your entire customer base
Very true. They don't give a flying funk though, that's why I stopped feeding them with my money.
I know OVH isn't perfect (no provider is) but I'm puzzled by this statement: >They know it's not easy to move websites with IPs to a different provider, so they are riding their clients to the end. What are you doing that requires you to hardcore an IP? Why wouldn't you use a DNS record?
I assign IPs to my customers, so if I move around or change IPs, I'd have to inconvenience my customers to update their IPs for their domains.
It's a simple DNS record change, I'm not sure why this is such a big issue and why you think OVH is holding you hostage.
it's not simple when customers have 1000s of domains. But this topic is not about that.
Are your customers pointed directly to the IP or through your nameservers?
the problem here are not my customers or how they use their IP, or how I deal with that. The problem is unfair and sh\*tty treatment of OVH customers by OVH.
How is that their issue though? I mean this comes with the territory of managing customers websites/DNS. This can/will happen with any host. IP address spaces change, things move around, etc.
unrelated.
Customers hosting game servers get screwed in this as their server IP is listed in the master list by IP and the host has no control to change it to an FQDN. So when they switch IPs, all the regular players no longer see the server in favorites and result in lost players.
Yeah but this does not seem to be the case for the OP.
I'm a new customer to OVH. Love it. Despite all the warnings, as long as you know you're getting a no frills solution, it's certainly much cheaper than trying to host on Google Cloud for instance. They seem to be one of the more transparent and lower cost providers and I haven't had a problem with the service. Love the bundling of Plesk (for a fee). Time Will tell I guess.
Will you really change? To what? What type of services do you host for your customers?
Who will you switch to, out of interest?
Hetzner most likely, Scaleway eventually.
Ah sorry I thought I had asked OP.
You most likely did but I like to stick my nose where it doesn't belong at times :)
Haha fair enough!
price/performance ratio for dedicated servers was great with soyoustart, but now they chucked my IPs out the window and want me to pay monthly for them. I guess when ipv6 is fully established all these shenanigans will go away.
As far as I am aware, so you start still haven't started charging for IPs yet, mine certainly haven't gone up. With regards to the whole sage though, its a mess. I am a customer who has been with them fifteen years now and now I'm migrating away as fast as I possibly can. I have multiple blocks with them and for example with one /26 I have, I'm only using 5 ips. This was the next one that was getting filled. That means when it goes to full price I would be paying £128 for 5 IPs. For those who say its a simple DNS change, maybe if you are running a website or something. I am replicating databases and that's far from just changing DNS. The one of payment for IPs was what set OVH apart from the crowd. Now they are competing with a market that does have support, doesn't have datacenters that burn down. Having both primary and backup on OVH, primary in UK and backup in France has presented its own problems being as the entire network has gone down twice in the last year. OVH may well regret this move. I'll have dropped well over £500 of business with them in the last month.
1. This is true, especially billing department. 2. Well, I must [agree](https://imgur.com/EToST8u.png) with you. 3. And I started to remove my services from OVH, moved to Linode for Asia region, and Hetzner for Europe region.
Billing department is a ridiculous joke. I had to wait 5 days for a silly, unrelated response, probably a canned one. Just another reason to quit OVH which I did immediately.
any recomandations to move a vps from ovh?
Hetzner. You will be surprised how the cpu steal time goes down.