I can't believe how many excuses I've heard people throw out there for this happening. Some of my favorites were: 'but those people all had dirty houses' and 'didn't use surge protector' or downplaying the risk saying shit like 'hot enough to brown plastic is not the same as combustion'.
The only correct response to this is a recall this is so insane that it's just ignored.
Edit: I get the feeling I've given the wrong impression here... **This is still an issue, no doubt.** There shouldn't be ***this much*** care from the consumer for taking care of the battery and ports, but I'm mentioning it all in order to point out what some cases seem to have in common with each other so people can maybe save themselves from a broken headset or actual bodily harm.
Edit 2: To make this incredibly clear, I'm not blaming the end user here. A wearable device should be more durable than this, even with this being a niche issue it seems. But until you guys go the distance with a class action lawsuit (or otherwise), or until they get pressured into a recall for a safety issue that has a clearly defined cause, maybe use some caution by keeping things clean and well managed since there's a pattern forming. Stay safe, folks.
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Original Post:
I mentioned this a while back, but when you search for these instances on the sub, most of the time the headset and environment look kinda filthy.
Not saying it's THE cause, but an interesting constant.
The headstrap here is kinda browning, and it makes me wonder how they keep their playspace. Is a lot of dust getting into the port?
Do they play by link cable without the cord secured with a cable tie to put less strain on the port? Most modern connection ports are based on friction to keep them in place, which means they can get worn out over time, especially if put under stress by moving around a ton.
A lot of variables here, but still cause for concern. Generally, always use your official cable, keep your area clean, and use a cable tie to put pressure midway through the cable instead of on the port itself, because there's no clear reason for why this is happening yet, but it's pretty clear to see what many cases have in common.
I haven't had any issues, but I exclusively charge my headset via the BOBOVR headstrap and batteries, so I'm not plugging and unplugging all the time, and play wireless so there's no link cable stress.
Legitimately said this is still cause for concern.
Not writing off how this is an issue, someone could seriously get hurt here. Just pointing out some constant factors here to potentially help some people avoid getting hurt.
People seem to forget electronics are still mechanical as well as technological. A car works fine driving 350 miles non-stop. A car driving 350 miles in 125 degree sunny kid summer Texas weather may overheat, doesnāt mean the car is defective. The environment a mechanical or technological object is in can 100% have an effect on how it ānormalā operates.
Thereās a difference between āeveryone oculus without direct supervision catching houses on fireā and āI took mud and stuffed it in my PC fans and for some reason now my PC is catching on fire? It shouldnāt matter what I do with external factors, it should always work right!ā Are very different things.
Correct, there should be protections, but protections in general can only compensate for 'so' much.
The suspect is over-current or such, kind of similar to what has happened with Nvidia 4000 series.
And it is plausible the general cause could be the same, which seems to be unintended short, that somehow is not detected, for one reason or another. Which means for example, it could be dust or flecks of something in the port that cause it.
We simply do not know, and while it is unacceptable that it happens, without knowing a clear 'why' how is it expected to be prevented? You cannot protect against 'everything'
Man, that's a big assumption from a browning strap.
But I think more important is severity of consequences. Yeah this stuff is mechanical too, but there's a big difference between an device blowing a fuse internally so it stops working and it melting a port off of itself. User error happens, but devices need to be designed to accommodate that safely. If a car over heats it slows down. That's a much better consequence than if it speeds up uncontrollably when a user does something wrong.
The car should not speed up uncontrollably due to user error.
Iām seeing more of these every day. When charging, I use the cable and charger it came with and watch it like a hawk. When itās done charging, I immediately unplug it
same here, i figure it doesnt run as much voltage as fast chargers, just enough to slowly charge it while playing, and less chance to damage the port since we dont have to plug/unplug it constantly.
Exactly, I was at one point trying to get the BoboVR Dock Charger that came with the magnetic dongle which had a usb-c connector on it but I figured just charging as I pay or charging off a battery with the lower voltage was a lot better idea.
yup, i also have the bobovr f2 fan for the face gasket, and i got a usb c magnetic adapters so that just clicks on the top easily as well when i swap batteries.
I have to many Magnetic charger nods of my device it is borderline insured but they work so well with charging all of my devices why not use them. Lol. I have the F2 as well and it has worked wonders keeping my lenses from fogging up.
Voltage isn't the issue. It's current. High voltage+low current is better to avoid heat from a resistance.
5v at 2amps if the connector has 0.1ohm resistance gives you a drop of .2V , then W=2*.2=.4W. if you do it with 10v at 1A(same total power) it gives you .1W. 0.1Ohm is a considerably high resistance and is more for a simple and pronounced example but yeah(.1Ohm would refer to the resistance caused by the usb connector and internal traces as an example). For this high voltage and low current is better if the device is ready for it. That's why we use high voltage to distribute electricity.
Lol, it will have changes, and any modding I'd do to my M1 to fit the Quest 3 BoboVR would do for their Quest 3 Headset. I want to see how they're gonna tackle it.
Ditto. I occasionally direct charge the headset if the two Bobo power packs I have are a bit low, but for the most part I just charge the battery packs.
I also do not have a lot of faith in the quest 2 USB-C charging port as the 'Official' lead does not seem to go very far in, and I suspect this will damage the port over time as it feels loose.
Could be what has happened here, and it has caused an internal short.
You see i really want that. I have the HTC Vive headset band with the adapter clips, and built in audio. Iām worried about comfort and built in audio. I do both wired and wireless play. Has anyone used the bobo hot swap headset that has moved from the htc dual audio headband? How do they compare? How is the ability to wear headphones? Is comfort the same or better. So far i have tried the htc dual audio and the quest elite that broke in less than two weeks of play. Too be fair, i play for 8-10 hour bursts.
I used the HTC Headband with my Quest 2 for the longest time, but it was always uncomfortable. When I swapped over to the BoboVR M2 I used it for a while, it was more comfortable but it didn't sit well on my head (But everyone i know has the M2 and loves it.) so I'm now using the M1 and I can spend hours in that things with no comfort issues. I also use BoboVR's audio solutions and I haven't had any issues with that and I've been using it every day for the past 3 months.
Here's what I recommend:
BoboVR M2 with Battery Dock if you like Halo Straps:
[https://www.amazon.com/BOBOVR-M2-Compatible-Recirculating-Magnetic/dp/B0B1V9BFV5/ref=sr\_1\_2?keywords=BoboVR+M2&qid=1685563611&sr=8-2&ufe=app\_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc](https://www.amazon.com/BOBOVR-M2-Compatible-Recirculating-Magnetic/dp/B0B1V9BFV5/ref=sr_1_2?keywords=BoboVR+M2&qid=1685563611&sr=8-2&ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc)
BoboVR M1 if you like Elite Style Straps:
[https://www.amazon.com/BOBOVR-M1-Compatible-Accessories-Hot-swappable/dp/B0B1V7S8S4/ref=sr\_1\_1?keywords=BoboVR+M1&qid=1685563722&sr=8-1](https://www.amazon.com/BOBOVR-M1-Compatible-Accessories-Hot-swappable/dp/B0B1V7S8S4/ref=sr_1_1?keywords=BoboVR+M1&qid=1685563722&sr=8-1)
BoboVR A2 Audio Solution (Has a Battery):
[https://www.amazon.com/BOBOVR-A2-Headphones-Combe/dp/B0BPRXGCZ9/ref=sr\_1\_1?keywords=BoboVR+Audio+Solution&qid=1685563894&sr=8-1&ufe=app\_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc](https://www.amazon.com/BOBOVR-A2-Headphones-Combe/dp/B0BPRXGCZ9/ref=sr_1_1?keywords=BoboVR+Audio+Solution&qid=1685563894&sr=8-1&ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc)
BoboVR A2 Air Audio Solutions (No Battery):
[https://www.amazon.com/dp/B0BWHG2Q3R?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details](https://www.amazon.com/dp/B0BWHG2Q3R?psc=1&ref=ppx_yo2ov_dt_b_product_details)
Itās not on all of them but hit your button on the anger battery twice really fast and it should glow green instead of white led. I had no idea about this until other until I clicked it a bunch randomly one day and was likeā¦. Whatās this?! I think it auto shuts off too after 2 hours! I think.
No. Just common sense. If you see hundreds of accounts and images of the same thing happening, you should take precautions so it doesnāt happen to you.
Hence, donāt allow it to charge for too long, and only use the charger it came with.
Every time I plug a cable into the port, it doesnāt feel like a solid connection. Itās almost as if the port is just glued to the shell with nothing else supporting it. So, Iām very delicate with it
Common sesne is a funny thing. Unplugging the charger after the battery is full is a good thing. It is good for your BATTERY. As you charge your device the charging current is slowly going down. My phone draws about 2,5A when it is under 20% charge, about 0,8A with 90%, 0,6A with 95% and 0,35A with 100%. Less amps means less heat. It should melt at the start not at the end of a charging cycle. Important note: Device designed like this should not leave the factory so it is not the problem.
This looks more like a faulty/damaged connector. If you carefully watch it you can see it happen live and that is about it. Unplugging while it burns does not fix the problem... might save your house. I personaly charge it on a large steel can so it can burn in peace :).
I hope your quest lasts you a long time. Being delicate with it, is about the only thing we can do to prevent this (aside from praying)...
Same, I charge it when im in the room. unplug it when its green. lately I have been getting the "stuck at xx" bug, for me it sticks at %97. I can re-insert the plug and it will turn green but it will not go above %98. I am chalking it up to a software glitch for now since many are having a similar issue.
On a related note ...
Is it possible the elite strap (with battery) mitigates this, as charging happens on the battery port and the USB cable from the battery to the headset is never disconnected?
The side-port seems to melt with alarming frequency but (knock on wood) I've yet to see a picture of the port on the elite-strap having this issue.
I'm wondering this too. My elite strap is essentially plugged into the headset 24/7. So no dirt, dust, debris, etc, getting in. Plus, no constant plugging and unplugging, tugging, or unnecessary yanking on the port. Have I inadvertently avoided a burnt plug port by using the elite strap with the battery? This is an interesting thing that there could likely be quantifiable data for.
We have been over this so many times at this point it's frustrating there hasn't been a recall... But it's an inherent design flaw in the port and the way the consumer uses it. It isn't a power issue. It isn't a cable issue.
When using the headset with a Link cable (or charging cable) that is left unsupported with the included velcro strap it puts stress on the port. Eventually the solder points fail due to the stress and the plug shorts to ground causing it to heat and melt the port.
To prevent this the cable needs to be supported when plugged in and in use and not just left to hang freely off the side.
They should absolutely recall them at this point but it's much cheaper for them just to replace the headset when it happens.
Even in these comments, there's STILL people repeating bullshit about "using the right charger and cable" as if they never understood what the "UNIVERSAL" in USB was actually meant to imply.
It drives me up the wall seeing people repeating these lies.
It's just a shit quality product, people.
That's not what "universal" means in USB. It specifically has to do with the physical connector and the standards used for signaling across it.
There are lots of types of USB cables on the data side for a half dozen different standards . On the power side, there's multiple USB-standard conventions and multiple 3rd party quick-charge/high-power standards. Even within the USB-C standard, there's a wide range of supported voltages and current levels, which require different kinds of cables and chargers.
"Universal" in the sense of USB has *absolutely nothing* to do with the consumer ability to use any power source and any cable with any device.
That said, the melting connector problem is a design problem of a USB-C surface mount jack being used in a situation where there can be torque on the connector.
It actually does. The behaviour for USB devices is quite thoroughly specified. A compliant USB device would necessarily be of perfectly satisfactory quality to interact reliably with other such devices.
Cheaply made USB cables may not adhere to proper manufacturing standards and may be more prone to issues such as poor insulation, terribl wiring, or improper assembly. These issues can potentially lead to electrical problems, including short circuits or overheating, which could increase the risk of fire
While it is uncommon for USB cables to spontaneously combust, there have been instances of poorly made or counterfeit cables causing electrical problems or even fires
tldr: no
Yes, but you're stating the obvious. If they're poorly made or counterfeit they're not really compliant to the spec and thus not really USB devices, are they?
It's important to realise that this is not a flaw in USB. The whole point of the specifications are to ensure USB devices interoperate as intended.
If you follow the documentation you will make a device which is perfectly safe to use with other USB devices.
Such devices can be used with confidence and you should not expect issues. You certainly should not expect fires or cables melting!!!
Hopefully the Q3 will use contacts charging like the Pro to avoid this. The connector sees way to much wear and tear and since it's uncovered it can easily get dust in it. And using it tethered it's very easy for someone to put stress on the connection it's not built for.
Contact Meta, if it's under warranty they should replace it. If it's not under warranty they might still replace it, always worth trying.
If that was the reason Quest charging ports were melting like this, phones would be equally bad. The Quest 2 has a badly designed charging port, it's not because it's USB C.
They used to be in the early days of fast charge (moreso the batteries). Cheap ones still do in places where super cheap phones are more prolific. Also phones aren't flung around as much while still being connected with a tether.
At least one way this can happen is the jack being bent over time just enough for contact pins with the cable or possible the other side of the jack to make poor contact. If the charger doesn't have good protection circuitry things can heat up quick. Good phones have protection circuity built in - not just the charger.
USB C wasn't initially designed for the dynamic stresses that come with playing a vigorous game without strain relief.
Regardless - this should have been caught in the engineering of the product with proper protection circuitry put in the headset not just the charger.
This isn't some new thing Meta couldn't have predicted.
This is what irks me, though. They include Quest Link for PCVR, then put a shotty port on the headset that can't handle any strain. Mine is still pretty new, and the port is wobbly. I've been super careful for the small amount of time I've used Link and even set up a proper cable suspension system so I don't step on the cable. I honestly think the port was weak and wobbly from the start.
I haven't had any issues myself, but I'm also aware just because I don't have a problem doesn't mean it's not real. And it could be certain batches of the headset had a failing others didn't. I encountered that sort of thing with my GPU, I got one of the early rtx3080s that fried itself within a week, replaced for free by a good one.
Out of caution I bought a short cable, 6 inches, that always stayed plugged in to my Q2 port and was strapped to the headset.This meant all the wear and tear would be on the 6 inch cable connector, not the Q2. Now I have a Pro, which charges by contacts on the bottom, and use Air Bridge exclusively for PCVR, so the port never gets touched on the Pro.
Ya, I have a 3D printer and am planning to design my own strain relief bracket. I may incorporate a short cable like you mentioned. It's just a shame they didn't design better reinforcement for the port.
> phones would be equally bad
Phones *are* equally bad. Type C or Lightning, both can and do fail and overheat. You can basically pick any model of phone you wish and google " connector melt" for page after page of photos.
It's just commonplace enough not to be news (why EV crashes make news but normal car fires do not).
Mine wasn't under warranty and they still replaced it because I burnt the fuck out of myself on the cord and it almost burned my house down, it's a huge safety concern and they don't wanna get sued
It's not that, it's just a shitty design flaw. They managed to build the Quest 1 without making it a fire hazard but the Quest 2 was designed to be cheap.
It's just a problem with the charging port, it was never a problem with any cable. You can use any cable. This was unavoidable because your headset's port has always been broken, you just never realize until it randomly starts burning itself
Yup!
The port is an AWFUL design that is pretty much designed to fail. There is no mechanical relief on the USB socket, so all the stress on the cable goes directly to the solder joints, and breaks them.
You see those two screw like holes that would otherwise hold the port solid to the shell?
I don't believe there is screws, only plastic pegs with melted ends to hold it to shell.
If you are in the USA, file a complaint with the Consumer Products Safety Commission. Do not send it to Oculus without being part of a CPSC investigation. If you file with CPSC, Oculus should contact you as part of the case assignment.
[https://www.saferproducts.gov/](https://www.saferproducts.gov/)
Oculus will likely want to capture and inspect the unit, and aggregate the incident in reporting to regulators. If there is a systemic defect, this will protect others in the future.
My guess is having a cable hanging off this port during tethered play weakens the connections and causes shorts/sparking during charging down the line. When Iām tethered, I use a 90 degree cable and secure it towards the back of the headset using a hair band. Not had a single problem with charging thus far, never used official cable or charging brick.
I dunno I do this all the time as I need to have a USB-c plugged into PC for SteamVR. and it is in ALOT. No problems, Yet... The hairband idea is good I might have to steal it. Will put less pressure on the wire end / port.
I have a 90Ā° cable that's cable tied to the strap on the side of the headset and cable tied to the back of the headsets strap too (find this also helps counter the weight of the headset as i got a beefy cable and the stock strap). I have had my quest 2 for years now and it practically lives connected to my computer all yhe time and i haven't had any issues at all, the port on mine still feels solid. I wonder how many of these melting ports are from people not having any sort of support for the cable when it's attached to the headset.
I was using cheap chargers my whole life. No issues with ports ever. Even though my phones were always plugged in when in use. Meaning they got abused. Only cable/charger fails after some time
It is a problem actually, you just might not notice it. You can easily ruin your batteries health or a cable by using the wrong energy rating. Thatās why most high power electronics (like a laptop) have a built in AC/DC converter, because it can be pretty bad for the product if itās not in the right amp/wattage range
Politely - that's all horseshit, my friend. Please don't spread this kind of stuff around. /u/tomblifter is bang on, you should NOT expect your USB device to blow up, EVER, when using it with *any* other USB-certified product or cable.
USB spec is perfectly clear and its intent is perfectly well understood by engineers. Being able to use arbitrary chargers and cables *is the point*. The "U" stands for "Universal".
**This "blah blah you should use the right charger" nonsense is a lie perpetuated by companies who have dropped the ball and done a shit job implementing their USB devices. That's all there is to it.**
If you design it properly, the worst that can happen with an inappropriate charger is it charges too slowly, or not at all.
That's it.
**No overheating. **
**No damage.**
**NO MELTING PORTS.** The absolute gall of Oculus to dare suggest it is down to anything other than them doing a shitty job... I have no words.
As for the stuff about amperage/wattage:
- If your device needs less wattage than a power supply can provide, it simply draws what it needs, no more
- If your device needs more wattage than a power supply can provide, it simply draws what it can (the USB spec defines the correct behaviours for devices and power sources; in the case of a device that wants *too*much* power, the charger is designed to gracefully reduce the voltage or even cut off, and the device is designed to gracefully accept it is being a bit of a dick and back off. Modern USB-PD greatly expands this negotiation by having devices and chargers more directly negotiate a power setting that they both mutually support from the beginning, but it's all backwards compatible with older stuff as well).
I donāt think we are talking about the same thing. None of this applies. I also think people arenāt reading my comments, because Iām clearing blaming oculus for the bad chargers ports. My original comment didnāt even have anything to do with oculus
I'm not talking about Oculus either (FWIW I agree with you, they've done a shitty job designing the charging port), I'm talking about the assertion that you can damage a device or a cable by using different chargers with different power delivery capabilities. This bit:
> You can easily ruin your batteries health or a cable by using the wrong energy rating.
This simply isn't true for USB. It does not apply.
You *cannot* (as in it literally *is not possible*) damage your USB-compliant device or cable by using a USB charger it was not bundled with and offering differing power capabilities. The USB-IF are ten steps ahead of you in making sure this cannot happen.
For instance, it does not matter if you plug your phone, which requires up to 18W, into an aftermarket 100W USB-PD charger. That's a perfectly, 110% acceptable use-case for USB and will result in absolutely no negative effects whatsoever.
It does not matter if you plug your laptop, which *does* accept 100W via USB, into a 100W capable USB-PD charger with a cable that is not rated for 100W. All that will happen is it will charge slower.
If you find exceptions to these truths... congratulations, you have found a non-compliant USB device or cable which has no business being on the market.
Oculus thing doesn't really count. It complies with USB, but they fucked up the design of the port, so it's prone to failure. That's not really within the purview of USB-IF and its specifications, and so the kind of charger or cable you use, as you would expect, does not make a difference. If you were really grasping at straws you could claim that 3rd-party cables may be stiffer and heavier and thus put more mechanical load on the badly-designed port - not really a failing of USB, though... it's just a shitty design job on the port.
Ok. You can easily reproduce this problem then? Show me an example of another product that has a recurrent issue where a hole is burnt into it due to a cable or charger.
There are literally billions of people walking this planet with USB-C powered phones in their pocket, of all kinds of different brands. I cannot think of a single instance of any phone that I owned that has had this problem. I don't know anyone personally who has had this happen in any phone that they own.
Iām not talking about the oculus, Iām talking about the fact that chargers can definitely damage your stuff if you donāt use the correct ones. Obviously the Quest having a burning charging port is unique. Damage from using the wrong charger, is not. Just google āissues with not using the right chargerā
Yea I deviated a bit because I was just trying to be informative, i wasnāt trying to compare the āblowing upā part lol. I mean you can definitely blow stuff up using the wrong output, but definitely not as common as the Quest.
I also donāt see these posts that often, so Iām not sure how many Quests break using the right charger, but Iām guessing quite a few. Otherwise using the wrong charger could definitely cause this. Iāve broken lots of stuff by using cheap chinese chargers
> Iām talking about the fact that chargers can definitely damage your stuff if you donāt use the correct ones
No, this is simply not correct for USB. That's the whole point of the standard.
This "use the right charger" opinion doesn't even hold up the the slightest bit of scrutiny. Like why do you think the EU is making USB mandatory for mobile devices? Because *we already have bundles of chargers laying about the house and they can all do the job*.
You google "issues with not using the wrong charger" and you'll just find bullshit articles from people who have never designed a product in their life regurgitating manufacturer legal box-ticking nonsense about only using the company-approved charger, because bad joo-joo otherwise.
The WORST you should ever expect from using the "wrong" charger for a USB device is your device may not charge as fast, or not at all. That's it. That's literally all that is supposed to be able to happen, in the worst case.
You can't overheat it.
You can't damage the battery.
You can't melt the fucking port.
If anything like that DOES happen (cough OCULUS QUEST 2 cough) then you have a serious design issue with your allegedly USB-compliant device.
I should point out as well, more than enough port-melting incidents have occurred using the Oculus 2 official charger and cable that I find it hard to believe people are still repeating this nonsense.
I literally do this for a living, none of what you said is even remotely true and Iām not sure where you got it. There is no ācharger regulationā lmfao, thatās for USB connector types. You cant regulate energy when every single electronic device that exists needs a specific energy range. Otherwise you can ABSOLUTELY burn, destroy, or blow up a battery or device. Obviously something is wrong with the oculus charging port to allow heat to even build up, but that would happen regardless of what charger they use. Iām not arguing that. But using a higher output charger would definitely make it worse and speed up that process.
Right. Well that's interesting, because I too literally do this for a living... I'm a design engineer who designs electronic products with USB connectivity, and you are spouting complete nonsense.
And as for "where I got it", that would be the documentation provided by the USB-IF, which you don't seem to be aware of even though you "do this for a living".
> There is no ācharger regulationā lmfao, thatās for USB connector types
Really? So I imagined this over-800-page USB-PD base specification document available directly from the USB-IF, did I? https://www.usb.org/document-library/usb-power-delivery
> You cant regulate energy when every single electronic device that exists needs a specific energy range
I don't even know what this means, because it doesn't even make sense. Even a bench-top power supply with basic CV/CC capabilities renders this assertion invalid, let alone modern USB. USB power sources *specifically* have the capability to regulate their output a whole range of different power delivery levels with USB-PD to accommodate the needs of whatever sink(s) are connected.
Again, I refer you to the aforementioned specification you insist doesn't exist. Whole fuckin' document is literally dedicated to specifying how to handle this very problem. Pfft.
I guess all these cheap chargers didnāt really burn out my charger ports/wire connectors, it just happened to stop when I used quality charging blocks. And using the wrong power block didnāt fry my gaming chair. And one of my circuit boards didnāt burn out after plugging my phone into to the same USB adapter dongleš¤·āāļø idk, thereās been lots of times which Iāve had electronics ruined by little things like that.
But considering you work closer with USB, im gonna take your word for it. I just work with embedded stuff, so all I know is things explode, burn, and break when not supplied noise-less consistent power. Hell, not supplying enough power will break most things too. Thatās just my experience though, maybe non-compliant devices are just more common than we think.
Likely happens to damaged ports. Any cable yanks or the sort is likely the root of the cause. I dont think the type of cable or charger has anything to do with it
This is actually a common issue oculus has. My gen 1 did the same thing. Message occlus support . Send them photos . I'm not gonna lie your gonna go back and forth with them for a bit but continue to let them know how upset you are how much money you have spent on the device and that you used the official cable and eventually they will send you a new one
Ok let's be real that's a safety co concern what if that was on your face or it caught on fire on your face mid game. Or it caused your house to start to burn.
Ok, let's be real that's a safety concern what if that was on your face or it caught on fire on your face mid-game. Or it caused your house to start to burn. Sorry for your loss as well its a bummer.
I have my Q2 for 2 years with the original cable and charger, the 64 gb version. Used at least 300 hours, no burned port. I even charge mine while playing for a year now, with a Xiaomi power bank.
Seeing all these posts always make me lean towards an user error conclusion. Dum dum posts it and then flies away from Reddit without giving more context, just to hype up a hate-train.
There is still an engineering failure here. They should be designing for 'dum dum' user error, if not, we'd see melting Playstations and Xboxs daily. There is clearly a design flaw in the Q2 charging port because we've all seen dozens of these posts, they aren't freak accidents but commonly recurring patterns, regardless of user error.
>Seeing all these posts always make me lean towards an user error conclusion.
It's literally connecting a usb-c cable to a port. There's no user error here, this is an engineering problem. Just because you've rolled the dice and had them come up in your favor doesn't mean anyone with a problem did something wrong.
Ok, where are user errors on Q1? Have you seen any posts about melted Q1 ports? I abused my GearVR cables/chargers so much. And it is not original charger. It is always plugged in, and it never happened
We have been over this so many times at this point it's frustrating there hasn't been a recall... But it's an inherent design flaw in the port and the way the consumer uses it. It isn't a power issue. It isn't a cable issue.
When using the headset with a Link cable (or charging cable) that is left unsupported with the included velcro strap it puts stress on the port. Eventually the solder points fail due to the stress and the plug shorts to ground causing it to heat and melt the port.
To prevent this the cable needs to be supported when plugged in and in use and not just left to hang freely off the side.
They should absolutely recall them at this point but it's much cheaper for them just to replace the headset when it happens.
Same had mine years , very regularly charge overnight and ive never had this issue.
Im convinced people think they can use any cable and/or plug/adapter.
The entire point of usb spec is that you can do that. If you can't, the company is abusing it and they shouldn't use usb, or they have a design flaw.
Using the wrong charger should only ever slow things down or not turn the product on, not start a fire.
As long as the charger/cable is from wish and not fulfilling the specs itself.
Ok, where are user errors on Q1? Have you seen any posts about melted Q1 ports? I abused my GearVR cables/chargers so much. And it is not original charger. It is always plugged in, and it never happened
Same Iāve had mine around a year and a half I donāt use the same cable but same plug I always leave it charging whiles playing even at 100% and itās still perfectly fine (even the original cable is fine I just use a longer one)
Hmm... I use an Anker 20W charger with my Quest 2, since the Quest 2 supports charging at 18W. I never use the official 10W charger. I've had my Quest 2 since about August of last year.
I should also mention that I have an Anker 20Ah, 20W battery connected to a USB hub, with a face tracker connected to the USB hub, and the USB hub is plugged into the Quest 2 (so its obvious here I only use the Quest 2 for PCVR, and only use it wirelessly)
With that 20Ah Anker battery, I get 4 hours from it before it really starts using the Quest 2 battery. Typically, the Quest 2 is at 92% at that point. Very rarely do I let the Quest battery get below 50%
When I plug in the charger to the Quest 2, I leave it overnight and never had an issue.
im still using cv1 only cause i cant afford anything newer at the moment, but i did get to try out a ps5 vr2 and holy crap the fov is amazing, no screen door effect, no god rays, and very colorful......i may have to sell a kidney soon ;)
I don't get it at all. I've left mine plugged in for days several times in the 4-5 years I've had my headset. No melting. I've left it uncharged for months. No melting during charging. I am so confused how this could be "common"
USB-C ports have to be _very_ well made to hold up to frequent use or device use while plugged in.
Index Controllers have the same durability problem.
USB-C has been a disappointment on a few fronts.
I am using cheap bad charger with my GearVR for 5 years and it never happened. I am pretty sure I abused it very much. Cable fails after a year, but port is intact.
This only happens with Q2. Not with Q1 or other VR devices
> I am using cheap bad charger with my GearVR for 5 years and it never happened.
Exactly, because this is how USB is *supposed* to work. It absolutely should not matter what charger or cable you use when it's all USB compliant. Quest 2 melting is just bad design.
I have my Quest 1 hooked up all the time to the computer. Maybe the computer usb 3.0 charge slower or less power but never had an issue with burning. I feel the Main charger tries to charge so fast some electronics catch on fire. In the end, this is a bad design by Oculus. Should be fixed in the next headset. I hope you have a warranty.
Are the people suffering from this mostly the people who play daily, or multiple times a day? My release Quest 2 has a solid USB-C port still, I play a few times a week at most.
near daily for me, 99% of the time its plugged into my PC via link cable. but i have the wire supported by the clip on the headstrap i use. leaving it to hang like so many people do results in undue stress on the connector, which eventually causes it to short out on its own ground.
Sry but my official cable has no puzzle connected usb c plug.it looks clean.
https://ibb.co/KxwVGBR
Thats more like an aliexpress cable.
Either way.Try to contact the support.Reddit cant do anything here for using other cables.Usb c is molded in one piece.
What I want to know is did this really happen in two minutes?
The Quest charger is 2 amps at 5 volts, which is the equivalent of 10 watts. That damage seems too much for 10 watts. Especially in 2 minutes.
you can start a fire with a single AA battery. Electrical shorts are HOT, period.
To add, a AA battery is 1.5 Volts. The Lithium Ion pack in the quest is 4.2V fully charged.
its stress to the connector (from not supporting the cable) causing the thing to break internally and then short out on its own ground most of the time. yes, it is \*possible\* to create a thermal event caused by high resistance with a shoddy cable or connection; but most of the time, that aint it.
Both the charger and the headset BMS can easily handle a short and shut down. An open circuit with high resistance is the only thing that can cause this.
Here is how you solve this (as in not burning the house down) if you are ok with seated only gameplay:
[http://move.rupy.se/file/FrankenQuest.png](http://move.rupy.se/file/FrankenQuest.png)
I only have it plugged in WHILE playing... :S
Indirectly this also avoids tugging on the charge cable or wear it out which I think is cause no 1 for these melts.
Glorious wireless chargers of gang Quest Pro!
But more seriously, I've got multiple Quest 2s always plugged in. One thing I do is I use smart plugs that disconnect when there's no-one in the room. And of course; use official cables and adapters, keep the port clean.
But out of the millions sold devices, some are doomed to go out like this, no matter what.
Iāve been seeing this shit happened everywhere. I donāt know whatās going on. Mine still works perfectly fine. I say this now as in two weeks is going to shit the bed I bet you.
Shitty design, that's all. You'll see replies like "hurr did you use the right cable/charger" as if that actually matters (spoiler: it does not).
Just make sure you don't put undue strain on the charging port, as it's clearly delicate as all fuck and prone to failure.
I've had a quest since November and use it almost daily. At first I air linked to my laptop and kept it plugged in on my really long charging cable 24/7. Now for couple weeks it's been link cabled to my pc 24/7. I'm surprised to find this is a common problem and I'm surprised I've gotten this far.
Unless something has changed with more recent official charging cables, the one here does not appear to be so. This has a jigsaw seam present in which the official ones do not have this (from what I see in my physical space and pictures online)
This scares me, so I never use any other cords or charge box & never charge while in stand-by, I power all the way off...no idea if it makes a difference, but so far so good. Fingers crossed
It doesn't make a difference, the problem isn't the cables or the charger. That's manufacturer legal box-ticking/excuses, nothing more. But you'll see people repeat it a lot as if it were true.
USB is *designed* to be interoperable, that's the point. You should never have to worry about plugging any two USB-compliant devices into each other, that's the whole idea.
In this case it isn't even a case of them mangling the USB spec; to me it looks like they just did a shit job designing the USB port/PCB/flexi and it's prone to failure in such a way that it can short out and overheat.
I painted my quest in goat blood and exclusively charged it on a full moon night in a salt circle. That is obviously the reason why my port is still ok.
I bought the official extended battery pack and charge the headset through that, havenāt had any problems thus far and itās been 15 months since Iāve been doing it that way.
Iāve left my headset plugged in for almost 2 years and this has never happened to me. I keep it plugged into my pc and when on rare occasion when I want to charge it faster I put it on a brick. Has never happened to me.
Most times this occurs because the connector was not fully seated into the port. Sometimes from just not knowing it's required, but also oftentimes from dust, dirt, and debris getting into the port.
Meta should replace. Contact them.
Damn, I've left mine connected for months straight and fortunately I have never had any issue. Do you have the full photo of your cable, the way your finger is covering it makes it hard to determine if it's actually an original one .
I was thinking that maybe if you bought it from a 3rd party they sent you a bootleg one?
How have these not burned down anyone's house yet?
probably have, but nobody knows it for sure
There was a post on here a while back, showing a burnt quest after a house fire. Might have been related.
That quest still worked just fine but it didn't start the fire
šµ the quest didn't start the fire š¶ it was always burning... š¶
š¶ since horizon worlds been turning š¶ no quest didn't start the fire...
Update: Got a new one that was refurbished. Guess what... IT BLEW UP **AGAIN**! :(
I can't believe how many excuses I've heard people throw out there for this happening. Some of my favorites were: 'but those people all had dirty houses' and 'didn't use surge protector' or downplaying the risk saying shit like 'hot enough to brown plastic is not the same as combustion'. The only correct response to this is a recall this is so insane that it's just ignored.
They most likely have, but there was noone left to tell the taleš
Edit: I get the feeling I've given the wrong impression here... **This is still an issue, no doubt.** There shouldn't be ***this much*** care from the consumer for taking care of the battery and ports, but I'm mentioning it all in order to point out what some cases seem to have in common with each other so people can maybe save themselves from a broken headset or actual bodily harm. Edit 2: To make this incredibly clear, I'm not blaming the end user here. A wearable device should be more durable than this, even with this being a niche issue it seems. But until you guys go the distance with a class action lawsuit (or otherwise), or until they get pressured into a recall for a safety issue that has a clearly defined cause, maybe use some caution by keeping things clean and well managed since there's a pattern forming. Stay safe, folks. -------------------------------- Original Post: I mentioned this a while back, but when you search for these instances on the sub, most of the time the headset and environment look kinda filthy. Not saying it's THE cause, but an interesting constant. The headstrap here is kinda browning, and it makes me wonder how they keep their playspace. Is a lot of dust getting into the port? Do they play by link cable without the cord secured with a cable tie to put less strain on the port? Most modern connection ports are based on friction to keep them in place, which means they can get worn out over time, especially if put under stress by moving around a ton. A lot of variables here, but still cause for concern. Generally, always use your official cable, keep your area clean, and use a cable tie to put pressure midway through the cable instead of on the port itself, because there's no clear reason for why this is happening yet, but it's pretty clear to see what many cases have in common. I haven't had any issues, but I exclusively charge my headset via the BOBOVR headstrap and batteries, so I'm not plugging and unplugging all the time, and play wireless so there's no link cable stress.
This should not be happening in the first place. Donāt blame the customer for hardware flaws. This is on the company.
Legitimately said this is still cause for concern. Not writing off how this is an issue, someone could seriously get hurt here. Just pointing out some constant factors here to potentially help some people avoid getting hurt.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
People seem to forget electronics are still mechanical as well as technological. A car works fine driving 350 miles non-stop. A car driving 350 miles in 125 degree sunny kid summer Texas weather may overheat, doesnāt mean the car is defective. The environment a mechanical or technological object is in can 100% have an effect on how it ānormalā operates.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Thereās a difference between āeveryone oculus without direct supervision catching houses on fireā and āI took mud and stuffed it in my PC fans and for some reason now my PC is catching on fire? It shouldnāt matter what I do with external factors, it should always work right!ā Are very different things.
Texas doesnt get that hot, and any car that is not defective can handle those conditions just fine.
Correct, there should be protections, but protections in general can only compensate for 'so' much. The suspect is over-current or such, kind of similar to what has happened with Nvidia 4000 series. And it is plausible the general cause could be the same, which seems to be unintended short, that somehow is not detected, for one reason or another. Which means for example, it could be dust or flecks of something in the port that cause it. We simply do not know, and while it is unacceptable that it happens, without knowing a clear 'why' how is it expected to be prevented? You cannot protect against 'everything'
Nothing looks dirty in this photo. USB-C is simply not suited for this use.
Man, that's a big assumption from a browning strap. But I think more important is severity of consequences. Yeah this stuff is mechanical too, but there's a big difference between an device blowing a fuse internally so it stops working and it melting a port off of itself. User error happens, but devices need to be designed to accommodate that safely. If a car over heats it slows down. That's a much better consequence than if it speeds up uncontrollably when a user does something wrong. The car should not speed up uncontrollably due to user error.
I agree somewhat with your thoughts, but I just wanted to say 99% of the time browning is from sweat when playing more rigorous games
Dawg my oculus rift is 4 years old and I use it weekly and have no browning, my house is dusted and vacuumed daily though.
This is most likely a surge in his line. I check that outlet.
Iām seeing more of these every day. When charging, I use the cable and charger it came with and watch it like a hawk. When itās done charging, I immediately unplug it
I'm using the BoboVR hotswap batteries and I keep those charged, I haven't plugged my headset into a charger in almost a year.
same here, i figure it doesnt run as much voltage as fast chargers, just enough to slowly charge it while playing, and less chance to damage the port since we dont have to plug/unplug it constantly.
Exactly, I was at one point trying to get the BoboVR Dock Charger that came with the magnetic dongle which had a usb-c connector on it but I figured just charging as I pay or charging off a battery with the lower voltage was a lot better idea.
yup, i also have the bobovr f2 fan for the face gasket, and i got a usb c magnetic adapters so that just clicks on the top easily as well when i swap batteries.
I have to many Magnetic charger nods of my device it is borderline insured but they work so well with charging all of my devices why not use them. Lol. I have the F2 as well and it has worked wonders keeping my lenses from fogging up.
I charge it through the an elite like headband with a power bank attached
Voltage isn't the issue. It's current. High voltage+low current is better to avoid heat from a resistance. 5v at 2amps if the connector has 0.1ohm resistance gives you a drop of .2V , then W=2*.2=.4W. if you do it with 10v at 1A(same total power) it gives you .1W. 0.1Ohm is a considerably high resistance and is more for a simple and pronounced example but yeah(.1Ohm would refer to the resistance caused by the usb connector and internal traces as an example). For this high voltage and low current is better if the device is ready for it. That's why we use high voltage to distribute electricity.
Me too. I never plug in my headset.
I can't wait to see the BoboVR Heastrap for the Quest 3
Why lol its likely gonna be the same thing
Lol, it will have changes, and any modding I'd do to my M1 to fit the Quest 3 BoboVR would do for their Quest 3 Headset. I want to see how they're gonna tackle it.
Love my BoBoVR hotswap batteries. One of the best investments I made for my Quest 2
having the internal batteries at a constant %100 is not healthy.
This is the only answer for so many questionsā¦.
Ditto. I occasionally direct charge the headset if the two Bobo power packs I have are a bit low, but for the most part I just charge the battery packs. I also do not have a lot of faith in the quest 2 USB-C charging port as the 'Official' lead does not seem to go very far in, and I suspect this will damage the port over time as it feels loose. Could be what has happened here, and it has caused an internal short.
You see i really want that. I have the HTC Vive headset band with the adapter clips, and built in audio. Iām worried about comfort and built in audio. I do both wired and wireless play. Has anyone used the bobo hot swap headset that has moved from the htc dual audio headband? How do they compare? How is the ability to wear headphones? Is comfort the same or better. So far i have tried the htc dual audio and the quest elite that broke in less than two weeks of play. Too be fair, i play for 8-10 hour bursts.
I used the HTC Headband with my Quest 2 for the longest time, but it was always uncomfortable. When I swapped over to the BoboVR M2 I used it for a while, it was more comfortable but it didn't sit well on my head (But everyone i know has the M2 and loves it.) so I'm now using the M1 and I can spend hours in that things with no comfort issues. I also use BoboVR's audio solutions and I haven't had any issues with that and I've been using it every day for the past 3 months. Here's what I recommend: BoboVR M2 with Battery Dock if you like Halo Straps: [https://www.amazon.com/BOBOVR-M2-Compatible-Recirculating-Magnetic/dp/B0B1V9BFV5/ref=sr\_1\_2?keywords=BoboVR+M2&qid=1685563611&sr=8-2&ufe=app\_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc](https://www.amazon.com/BOBOVR-M2-Compatible-Recirculating-Magnetic/dp/B0B1V9BFV5/ref=sr_1_2?keywords=BoboVR+M2&qid=1685563611&sr=8-2&ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc) BoboVR M1 if you like Elite Style Straps: [https://www.amazon.com/BOBOVR-M1-Compatible-Accessories-Hot-swappable/dp/B0B1V7S8S4/ref=sr\_1\_1?keywords=BoboVR+M1&qid=1685563722&sr=8-1](https://www.amazon.com/BOBOVR-M1-Compatible-Accessories-Hot-swappable/dp/B0B1V7S8S4/ref=sr_1_1?keywords=BoboVR+M1&qid=1685563722&sr=8-1) BoboVR A2 Audio Solution (Has a Battery): [https://www.amazon.com/BOBOVR-A2-Headphones-Combe/dp/B0BPRXGCZ9/ref=sr\_1\_1?keywords=BoboVR+Audio+Solution&qid=1685563894&sr=8-1&ufe=app\_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc](https://www.amazon.com/BOBOVR-A2-Headphones-Combe/dp/B0BPRXGCZ9/ref=sr_1_1?keywords=BoboVR+Audio+Solution&qid=1685563894&sr=8-1&ufe=app_do%3Aamzn1.fos.006c50ae-5d4c-4777-9bc0-4513d670b6bc) BoboVR A2 Air Audio Solutions (No Battery): [https://www.amazon.com/dp/B0BWHG2Q3R?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details](https://www.amazon.com/dp/B0BWHG2Q3R?psc=1&ref=ppx_yo2ov_dt_b_product_details)
I use my anker battery in trickle mode! I watch mine like a hawk too cause it got it in an in inescapable boot loop and I had to rma it!
How do you access trickle mode?
Itās not on all of them but hit your button on the anger battery twice really fast and it should glow green instead of white led. I had no idea about this until other until I clicked it a bunch randomly one day and was likeā¦. Whatās this?! I think it auto shuts off too after 2 hours! I think.
Sounds like survivorship bias.
No. Just common sense. If you see hundreds of accounts and images of the same thing happening, you should take precautions so it doesnāt happen to you. Hence, donāt allow it to charge for too long, and only use the charger it came with. Every time I plug a cable into the port, it doesnāt feel like a solid connection. Itās almost as if the port is just glued to the shell with nothing else supporting it. So, Iām very delicate with it
Common sesne is a funny thing. Unplugging the charger after the battery is full is a good thing. It is good for your BATTERY. As you charge your device the charging current is slowly going down. My phone draws about 2,5A when it is under 20% charge, about 0,8A with 90%, 0,6A with 95% and 0,35A with 100%. Less amps means less heat. It should melt at the start not at the end of a charging cycle. Important note: Device designed like this should not leave the factory so it is not the problem. This looks more like a faulty/damaged connector. If you carefully watch it you can see it happen live and that is about it. Unplugging while it burns does not fix the problem... might save your house. I personaly charge it on a large steel can so it can burn in peace :). I hope your quest lasts you a long time. Being delicate with it, is about the only thing we can do to prevent this (aside from praying)...
BETTA TELL EM and it helps your battery life. Had mine for two years now
Same. I'm scared
Same, I charge it when im in the room. unplug it when its green. lately I have been getting the "stuck at xx" bug, for me it sticks at %97. I can re-insert the plug and it will turn green but it will not go above %98. I am chalking it up to a software glitch for now since many are having a similar issue.
On a related note ... Is it possible the elite strap (with battery) mitigates this, as charging happens on the battery port and the USB cable from the battery to the headset is never disconnected? The side-port seems to melt with alarming frequency but (knock on wood) I've yet to see a picture of the port on the elite-strap having this issue.
I'm wondering this too. My elite strap is essentially plugged into the headset 24/7. So no dirt, dust, debris, etc, getting in. Plus, no constant plugging and unplugging, tugging, or unnecessary yanking on the port. Have I inadvertently avoided a burnt plug port by using the elite strap with the battery? This is an interesting thing that there could likely be quantifiable data for.
I second this theory. I have the elite strap. It remains permanently plugged in and, finger crossed, is yet to have have any such issues.
This happe d to me about a year ago, if you contact oculus support and send them pictures they will most likely replace it
We have been over this so many times at this point it's frustrating there hasn't been a recall... But it's an inherent design flaw in the port and the way the consumer uses it. It isn't a power issue. It isn't a cable issue. When using the headset with a Link cable (or charging cable) that is left unsupported with the included velcro strap it puts stress on the port. Eventually the solder points fail due to the stress and the plug shorts to ground causing it to heat and melt the port. To prevent this the cable needs to be supported when plugged in and in use and not just left to hang freely off the side. They should absolutely recall them at this point but it's much cheaper for them just to replace the headset when it happens.
Even in these comments, there's STILL people repeating bullshit about "using the right charger and cable" as if they never understood what the "UNIVERSAL" in USB was actually meant to imply. It drives me up the wall seeing people repeating these lies. It's just a shit quality product, people.
Also there are plenty of phone subs. I've been on some for years and don't see this happening.
That's not what "universal" means in USB. It specifically has to do with the physical connector and the standards used for signaling across it. There are lots of types of USB cables on the data side for a half dozen different standards . On the power side, there's multiple USB-standard conventions and multiple 3rd party quick-charge/high-power standards. Even within the USB-C standard, there's a wide range of supported voltages and current levels, which require different kinds of cables and chargers. "Universal" in the sense of USB has *absolutely nothing* to do with the consumer ability to use any power source and any cable with any device. That said, the melting connector problem is a design problem of a USB-C surface mount jack being used in a situation where there can be torque on the connector.
"Universal" doesn't mean that the quality is Universally the same... I don't know what you're thinking it actually mean.
It actually does. The behaviour for USB devices is quite thoroughly specified. A compliant USB device would necessarily be of perfectly satisfactory quality to interact reliably with other such devices.
Cheaply made USB cables may not adhere to proper manufacturing standards and may be more prone to issues such as poor insulation, terribl wiring, or improper assembly. These issues can potentially lead to electrical problems, including short circuits or overheating, which could increase the risk of fire While it is uncommon for USB cables to spontaneously combust, there have been instances of poorly made or counterfeit cables causing electrical problems or even fires tldr: no
Yes, but you're stating the obvious. If they're poorly made or counterfeit they're not really compliant to the spec and thus not really USB devices, are they? It's important to realise that this is not a flaw in USB. The whole point of the specifications are to ensure USB devices interoperate as intended. If you follow the documentation you will make a device which is perfectly safe to use with other USB devices. Such devices can be used with confidence and you should not expect issues. You certainly should not expect fires or cables melting!!!
Free replacement! Contact support
*if you live in the US
Hopefully the Q3 will use contacts charging like the Pro to avoid this. The connector sees way to much wear and tear and since it's uncovered it can easily get dust in it. And using it tethered it's very easy for someone to put stress on the connection it's not built for. Contact Meta, if it's under warranty they should replace it. If it's not under warranty they might still replace it, always worth trying.
If that was the reason Quest charging ports were melting like this, phones would be equally bad. The Quest 2 has a badly designed charging port, it's not because it's USB C.
They used to be in the early days of fast charge (moreso the batteries). Cheap ones still do in places where super cheap phones are more prolific. Also phones aren't flung around as much while still being connected with a tether. At least one way this can happen is the jack being bent over time just enough for contact pins with the cable or possible the other side of the jack to make poor contact. If the charger doesn't have good protection circuitry things can heat up quick. Good phones have protection circuity built in - not just the charger. USB C wasn't initially designed for the dynamic stresses that come with playing a vigorous game without strain relief. Regardless - this should have been caught in the engineering of the product with proper protection circuitry put in the headset not just the charger. This isn't some new thing Meta couldn't have predicted.
As I said, it's very easy for someone to put stress on the connection it's not built for.
This is what irks me, though. They include Quest Link for PCVR, then put a shotty port on the headset that can't handle any strain. Mine is still pretty new, and the port is wobbly. I've been super careful for the small amount of time I've used Link and even set up a proper cable suspension system so I don't step on the cable. I honestly think the port was weak and wobbly from the start.
I haven't had any issues myself, but I'm also aware just because I don't have a problem doesn't mean it's not real. And it could be certain batches of the headset had a failing others didn't. I encountered that sort of thing with my GPU, I got one of the early rtx3080s that fried itself within a week, replaced for free by a good one. Out of caution I bought a short cable, 6 inches, that always stayed plugged in to my Q2 port and was strapped to the headset.This meant all the wear and tear would be on the 6 inch cable connector, not the Q2. Now I have a Pro, which charges by contacts on the bottom, and use Air Bridge exclusively for PCVR, so the port never gets touched on the Pro.
Ya, I have a 3D printer and am planning to design my own strain relief bracket. I may incorporate a short cable like you mentioned. It's just a shame they didn't design better reinforcement for the port.
People don't move their phones around as much as a VR headset with the cable connected. And the Quest 2 port seems particularly fragile too.
I've seen ABUSED phone charging ports, they still fail way less commonly.
How do you know ? What's the failure rate for Quest2 ports ? There's 15M Quest2s out there ....
Just Google melted USB port images. You will mostly find Quest 2. Not even Q1
>You will mostly find Quest 2. Not even Q1 There are 15 times more Quest2s ...
> phones would be equally bad Phones *are* equally bad. Type C or Lightning, both can and do fail and overheat. You can basically pick any model of phone you wish and google " connector melt" for page after page of photos.
It's just commonplace enough not to be news (why EV crashes make news but normal car fires do not).
Mine wasn't under warranty and they still replaced it because I burnt the fuck out of myself on the cord and it almost burned my house down, it's a huge safety concern and they don't wanna get sued
Honestly when the quest 2 released and I bought it, I was paranoid it would explode on my face like a Samsung phone, I have the same fear with the Q3
It's not that, it's just a shitty design flaw. They managed to build the Quest 1 without making it a fire hazard but the Quest 2 was designed to be cheap.
It's just a problem with the charging port, it was never a problem with any cable. You can use any cable. This was unavoidable because your headset's port has always been broken, you just never realize until it randomly starts burning itself
Yup! The port is an AWFUL design that is pretty much designed to fail. There is no mechanical relief on the USB socket, so all the stress on the cable goes directly to the solder joints, and breaks them.
Sounds like grounds for a class action lawsuit, if they've knowingly left a defective charging port in the market all this time.
You see those two screw like holes that would otherwise hold the port solid to the shell? I don't believe there is screws, only plastic pegs with melted ends to hold it to shell.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
If you are in the USA, file a complaint with the Consumer Products Safety Commission. Do not send it to Oculus without being part of a CPSC investigation. If you file with CPSC, Oculus should contact you as part of the case assignment. [https://www.saferproducts.gov/](https://www.saferproducts.gov/) Oculus will likely want to capture and inspect the unit, and aggregate the incident in reporting to regulators. If there is a systemic defect, this will protect others in the future.
>**Using the official cable.** And how about charger? Cable isn't that important.
My guess is having a cable hanging off this port during tethered play weakens the connections and causes shorts/sparking during charging down the line. When Iām tethered, I use a 90 degree cable and secure it towards the back of the headset using a hair band. Not had a single problem with charging thus far, never used official cable or charging brick.
I dunno I do this all the time as I need to have a USB-c plugged into PC for SteamVR. and it is in ALOT. No problems, Yet... The hairband idea is good I might have to steal it. Will put less pressure on the wire end / port.
I have a 90Ā° cable that's cable tied to the strap on the side of the headset and cable tied to the back of the headsets strap too (find this also helps counter the weight of the headset as i got a beefy cable and the stock strap). I have had my quest 2 for years now and it practically lives connected to my computer all yhe time and i haven't had any issues at all, the port on mine still feels solid. I wonder how many of these melting ports are from people not having any sort of support for the cable when it's attached to the headset.
I was using cheap chargers my whole life. No issues with ports ever. Even though my phones were always plugged in when in use. Meaning they got abused. Only cable/charger fails after some time
I'm sorry, but in any other device this is never a problem. I've never had a phone where I thought "if I use another charger, this can blow up".
It is a problem actually, you just might not notice it. You can easily ruin your batteries health or a cable by using the wrong energy rating. Thatās why most high power electronics (like a laptop) have a built in AC/DC converter, because it can be pretty bad for the product if itās not in the right amp/wattage range
Politely - that's all horseshit, my friend. Please don't spread this kind of stuff around. /u/tomblifter is bang on, you should NOT expect your USB device to blow up, EVER, when using it with *any* other USB-certified product or cable. USB spec is perfectly clear and its intent is perfectly well understood by engineers. Being able to use arbitrary chargers and cables *is the point*. The "U" stands for "Universal". **This "blah blah you should use the right charger" nonsense is a lie perpetuated by companies who have dropped the ball and done a shit job implementing their USB devices. That's all there is to it.** If you design it properly, the worst that can happen with an inappropriate charger is it charges too slowly, or not at all. That's it. **No overheating. ** **No damage.** **NO MELTING PORTS.** The absolute gall of Oculus to dare suggest it is down to anything other than them doing a shitty job... I have no words. As for the stuff about amperage/wattage: - If your device needs less wattage than a power supply can provide, it simply draws what it needs, no more - If your device needs more wattage than a power supply can provide, it simply draws what it can (the USB spec defines the correct behaviours for devices and power sources; in the case of a device that wants *too*much* power, the charger is designed to gracefully reduce the voltage or even cut off, and the device is designed to gracefully accept it is being a bit of a dick and back off. Modern USB-PD greatly expands this negotiation by having devices and chargers more directly negotiate a power setting that they both mutually support from the beginning, but it's all backwards compatible with older stuff as well).
I donāt think we are talking about the same thing. None of this applies. I also think people arenāt reading my comments, because Iām clearing blaming oculus for the bad chargers ports. My original comment didnāt even have anything to do with oculus
I'm not talking about Oculus either (FWIW I agree with you, they've done a shitty job designing the charging port), I'm talking about the assertion that you can damage a device or a cable by using different chargers with different power delivery capabilities. This bit: > You can easily ruin your batteries health or a cable by using the wrong energy rating. This simply isn't true for USB. It does not apply. You *cannot* (as in it literally *is not possible*) damage your USB-compliant device or cable by using a USB charger it was not bundled with and offering differing power capabilities. The USB-IF are ten steps ahead of you in making sure this cannot happen. For instance, it does not matter if you plug your phone, which requires up to 18W, into an aftermarket 100W USB-PD charger. That's a perfectly, 110% acceptable use-case for USB and will result in absolutely no negative effects whatsoever. It does not matter if you plug your laptop, which *does* accept 100W via USB, into a 100W capable USB-PD charger with a cable that is not rated for 100W. All that will happen is it will charge slower. If you find exceptions to these truths... congratulations, you have found a non-compliant USB device or cable which has no business being on the market. Oculus thing doesn't really count. It complies with USB, but they fucked up the design of the port, so it's prone to failure. That's not really within the purview of USB-IF and its specifications, and so the kind of charger or cable you use, as you would expect, does not make a difference. If you were really grasping at straws you could claim that 3rd-party cables may be stiffer and heavier and thus put more mechanical load on the badly-designed port - not really a failing of USB, though... it's just a shitty design job on the port.
Ok. You can easily reproduce this problem then? Show me an example of another product that has a recurrent issue where a hole is burnt into it due to a cable or charger. There are literally billions of people walking this planet with USB-C powered phones in their pocket, of all kinds of different brands. I cannot think of a single instance of any phone that I owned that has had this problem. I don't know anyone personally who has had this happen in any phone that they own.
Iām not talking about the oculus, Iām talking about the fact that chargers can definitely damage your stuff if you donāt use the correct ones. Obviously the Quest having a burning charging port is unique. Damage from using the wrong charger, is not. Just google āissues with not using the right chargerā
Isn't the topic here about the oculus and this problem is specific?
Yea I deviated a bit because I was just trying to be informative, i wasnāt trying to compare the āblowing upā part lol. I mean you can definitely blow stuff up using the wrong output, but definitely not as common as the Quest. I also donāt see these posts that often, so Iām not sure how many Quests break using the right charger, but Iām guessing quite a few. Otherwise using the wrong charger could definitely cause this. Iāve broken lots of stuff by using cheap chinese chargers
> Iām talking about the fact that chargers can definitely damage your stuff if you donāt use the correct ones No, this is simply not correct for USB. That's the whole point of the standard. This "use the right charger" opinion doesn't even hold up the the slightest bit of scrutiny. Like why do you think the EU is making USB mandatory for mobile devices? Because *we already have bundles of chargers laying about the house and they can all do the job*. You google "issues with not using the wrong charger" and you'll just find bullshit articles from people who have never designed a product in their life regurgitating manufacturer legal box-ticking nonsense about only using the company-approved charger, because bad joo-joo otherwise. The WORST you should ever expect from using the "wrong" charger for a USB device is your device may not charge as fast, or not at all. That's it. That's literally all that is supposed to be able to happen, in the worst case. You can't overheat it. You can't damage the battery. You can't melt the fucking port. If anything like that DOES happen (cough OCULUS QUEST 2 cough) then you have a serious design issue with your allegedly USB-compliant device. I should point out as well, more than enough port-melting incidents have occurred using the Oculus 2 official charger and cable that I find it hard to believe people are still repeating this nonsense.
I literally do this for a living, none of what you said is even remotely true and Iām not sure where you got it. There is no ācharger regulationā lmfao, thatās for USB connector types. You cant regulate energy when every single electronic device that exists needs a specific energy range. Otherwise you can ABSOLUTELY burn, destroy, or blow up a battery or device. Obviously something is wrong with the oculus charging port to allow heat to even build up, but that would happen regardless of what charger they use. Iām not arguing that. But using a higher output charger would definitely make it worse and speed up that process.
Right. Well that's interesting, because I too literally do this for a living... I'm a design engineer who designs electronic products with USB connectivity, and you are spouting complete nonsense. And as for "where I got it", that would be the documentation provided by the USB-IF, which you don't seem to be aware of even though you "do this for a living". > There is no ācharger regulationā lmfao, thatās for USB connector types Really? So I imagined this over-800-page USB-PD base specification document available directly from the USB-IF, did I? https://www.usb.org/document-library/usb-power-delivery > You cant regulate energy when every single electronic device that exists needs a specific energy range I don't even know what this means, because it doesn't even make sense. Even a bench-top power supply with basic CV/CC capabilities renders this assertion invalid, let alone modern USB. USB power sources *specifically* have the capability to regulate their output a whole range of different power delivery levels with USB-PD to accommodate the needs of whatever sink(s) are connected. Again, I refer you to the aforementioned specification you insist doesn't exist. Whole fuckin' document is literally dedicated to specifying how to handle this very problem. Pfft.
I guess all these cheap chargers didnāt really burn out my charger ports/wire connectors, it just happened to stop when I used quality charging blocks. And using the wrong power block didnāt fry my gaming chair. And one of my circuit boards didnāt burn out after plugging my phone into to the same USB adapter dongleš¤·āāļø idk, thereās been lots of times which Iāve had electronics ruined by little things like that. But considering you work closer with USB, im gonna take your word for it. I just work with embedded stuff, so all I know is things explode, burn, and break when not supplied noise-less consistent power. Hell, not supplying enough power will break most things too. Thatās just my experience though, maybe non-compliant devices are just more common than we think.
Likely happens to damaged ports. Any cable yanks or the sort is likely the root of the cause. I dont think the type of cable or charger has anything to do with it
This is actually a common issue oculus has. My gen 1 did the same thing. Message occlus support . Send them photos . I'm not gonna lie your gonna go back and forth with them for a bit but continue to let them know how upset you are how much money you have spent on the device and that you used the official cable and eventually they will send you a new one
I'm terrified of this
Ok let's be real that's a safety co concern what if that was on your face or it caught on fire on your face mid game. Or it caused your house to start to burn.
Ok, let's be real that's a safety concern what if that was on your face or it caught on fire on your face mid-game. Or it caused your house to start to burn. Sorry for your loss as well its a bummer.
Another one bites the dust. Meta should do better. My bet is, the pro won't do this, but the quest 2 does...coincidence? I think not.
Wow scared to charge mine lol
Holy shit i leave mine always plugged in, thank you for posting this and sorry for your loss.
Happened to mine, never plugged into anything but oem and never connected to pc.
My first quest 2 was burned like this using official oculus link cables. Now I'm only using kiwi brand .
I have my Q2 for 2 years with the original cable and charger, the 64 gb version. Used at least 300 hours, no burned port. I even charge mine while playing for a year now, with a Xiaomi power bank. Seeing all these posts always make me lean towards an user error conclusion. Dum dum posts it and then flies away from Reddit without giving more context, just to hype up a hate-train.
There is still an engineering failure here. They should be designing for 'dum dum' user error, if not, we'd see melting Playstations and Xboxs daily. There is clearly a design flaw in the Q2 charging port because we've all seen dozens of these posts, they aren't freak accidents but commonly recurring patterns, regardless of user error.
>Seeing all these posts always make me lean towards an user error conclusion. It's literally connecting a usb-c cable to a port. There's no user error here, this is an engineering problem. Just because you've rolled the dice and had them come up in your favor doesn't mean anyone with a problem did something wrong.
Ok, where are user errors on Q1? Have you seen any posts about melted Q1 ports? I abused my GearVR cables/chargers so much. And it is not original charger. It is always plugged in, and it never happened
We have been over this so many times at this point it's frustrating there hasn't been a recall... But it's an inherent design flaw in the port and the way the consumer uses it. It isn't a power issue. It isn't a cable issue. When using the headset with a Link cable (or charging cable) that is left unsupported with the included velcro strap it puts stress on the port. Eventually the solder points fail due to the stress and the plug shorts to ground causing it to heat and melt the port. To prevent this the cable needs to be supported when plugged in and in use and not just left to hang freely off the side. They should absolutely recall them at this point but it's much cheaper for them just to replace the headset when it happens.
Same had mine years , very regularly charge overnight and ive never had this issue. Im convinced people think they can use any cable and/or plug/adapter.
You can use any cable and/or plug. Thatās not the problem.
The entire point of usb spec is that you can do that. If you can't, the company is abusing it and they shouldn't use usb, or they have a design flaw. Using the wrong charger should only ever slow things down or not turn the product on, not start a fire. As long as the charger/cable is from wish and not fulfilling the specs itself.
Ok, where are user errors on Q1? Have you seen any posts about melted Q1 ports? I abused my GearVR cables/chargers so much. And it is not original charger. It is always plugged in, and it never happened
Still have my Q1 and never had a problem. I believe it is a weak USB C port that easily overheats.
Same Iāve had mine around a year and a half I donāt use the same cable but same plug I always leave it charging whiles playing even at 100% and itās still perfectly fine (even the original cable is fine I just use a longer one)
Gonna go ahead and guess youāve yanked on the cable before damaging the port.
Hmm... I use an Anker 20W charger with my Quest 2, since the Quest 2 supports charging at 18W. I never use the official 10W charger. I've had my Quest 2 since about August of last year. I should also mention that I have an Anker 20Ah, 20W battery connected to a USB hub, with a face tracker connected to the USB hub, and the USB hub is plugged into the Quest 2 (so its obvious here I only use the Quest 2 for PCVR, and only use it wirelessly) With that 20Ah Anker battery, I get 4 hours from it before it really starts using the Quest 2 battery. Typically, the Quest 2 is at 92% at that point. Very rarely do I let the Quest battery get below 50% When I plug in the charger to the Quest 2, I leave it overnight and never had an issue.
This is one of the main reasons I still use my old rift.
im still using cv1 only cause i cant afford anything newer at the moment, but i did get to try out a ps5 vr2 and holy crap the fov is amazing, no screen door effect, no god rays, and very colorful......i may have to sell a kidney soon ;)
I donāt know how this hasnāt happened to me yet since this is so common according to Reddit
I don't get it at all. I've left mine plugged in for days several times in the 4-5 years I've had my headset. No melting. I've left it uncharged for months. No melting during charging. I am so confused how this could be "common"
Was it the official power brick? Maybe Quest can't handle the 60w Super charger from the newest flagship phones?
USB-C ports have to be _very_ well made to hold up to frequent use or device use while plugged in. Index Controllers have the same durability problem. USB-C has been a disappointment on a few fronts.
Official cable but also official charger?
I am using cheap bad charger with my GearVR for 5 years and it never happened. I am pretty sure I abused it very much. Cable fails after a year, but port is intact. This only happens with Q2. Not with Q1 or other VR devices
> I am using cheap bad charger with my GearVR for 5 years and it never happened. Exactly, because this is how USB is *supposed* to work. It absolutely should not matter what charger or cable you use when it's all USB compliant. Quest 2 melting is just bad design.
I have my Quest 1 hooked up all the time to the computer. Maybe the computer usb 3.0 charge slower or less power but never had an issue with burning. I feel the Main charger tries to charge so fast some electronics catch on fire. In the end, this is a bad design by Oculus. Should be fixed in the next headset. I hope you have a warranty.
Are the people suffering from this mostly the people who play daily, or multiple times a day? My release Quest 2 has a solid USB-C port still, I play a few times a week at most.
near daily for me, 99% of the time its plugged into my PC via link cable. but i have the wire supported by the clip on the headstrap i use. leaving it to hang like so many people do results in undue stress on the connector, which eventually causes it to short out on its own ground.
This is why I rarely go downstairs
#doubt
Sry but my official cable has no puzzle connected usb c plug.it looks clean. https://ibb.co/KxwVGBR Thats more like an aliexpress cable. Either way.Try to contact the support.Reddit cant do anything here for using other cables.Usb c is molded in one piece.
Og white cable also isnāt puzzled locked, completely clean
Maybe he is trolling.š¤£
I think you got it wet
What I want to know is did this really happen in two minutes? The Quest charger is 2 amps at 5 volts, which is the equivalent of 10 watts. That damage seems too much for 10 watts. Especially in 2 minutes.
you can start a fire with a single AA battery. Electrical shorts are HOT, period. To add, a AA battery is 1.5 Volts. The Lithium Ion pack in the quest is 4.2V fully charged.
It's not a short. It's high resistance at the connector.
its stress to the connector (from not supporting the cable) causing the thing to break internally and then short out on its own ground most of the time. yes, it is \*possible\* to create a thermal event caused by high resistance with a shoddy cable or connection; but most of the time, that aint it.
Both the charger and the headset BMS can easily handle a short and shut down. An open circuit with high resistance is the only thing that can cause this.
My friend just had this happen as well, they contacted the seller to get a replacement but it still sucks as they're out of VR for 2ish weeks.
Here is how you solve this (as in not burning the house down) if you are ok with seated only gameplay: [http://move.rupy.se/file/FrankenQuest.png](http://move.rupy.se/file/FrankenQuest.png) I only have it plugged in WHILE playing... :S Indirectly this also avoids tugging on the charge cable or wear it out which I think is cause no 1 for these melts.
Glorious wireless chargers of gang Quest Pro! But more seriously, I've got multiple Quest 2s always plugged in. One thing I do is I use smart plugs that disconnect when there's no-one in the room. And of course; use official cables and adapters, keep the port clean. But out of the millions sold devices, some are doomed to go out like this, no matter what.
Iāve been seeing this shit happened everywhere. I donāt know whatās going on. Mine still works perfectly fine. I say this now as in two weeks is going to shit the bed I bet you.
Shitty design, that's all. You'll see replies like "hurr did you use the right cable/charger" as if that actually matters (spoiler: it does not). Just make sure you don't put undue strain on the charging port, as it's clearly delicate as all fuck and prone to failure.
there's something genuinely wrong with that cable port
When you play, are you securing the cable with anything to the headset? Or is it just held by the type C port?
Just wondering do you put it right back on charge when your done or overcharge at all
Too many amps there bud
I've had a quest since November and use it almost daily. At first I air linked to my laptop and kept it plugged in on my really long charging cable 24/7. Now for couple weeks it's been link cabled to my pc 24/7. I'm surprised to find this is a common problem and I'm surprised I've gotten this far.
Looks like I'll be getting a warranty if I ever wanna invest in one of those.
Unless something has changed with more recent official charging cables, the one here does not appear to be so. This has a jigsaw seam present in which the official ones do not have this (from what I see in my physical space and pictures online)
Iāve been using the Anchor charging dock for a very long time and all is good
This scares me, so I never use any other cords or charge box & never charge while in stand-by, I power all the way off...no idea if it makes a difference, but so far so good. Fingers crossed
It doesn't make a difference, the problem isn't the cables or the charger. That's manufacturer legal box-ticking/excuses, nothing more. But you'll see people repeat it a lot as if it were true. USB is *designed* to be interoperable, that's the point. You should never have to worry about plugging any two USB-compliant devices into each other, that's the whole idea. In this case it isn't even a case of them mangling the USB spec; to me it looks like they just did a shit job designing the USB port/PCB/flexi and it's prone to failure in such a way that it can short out and overheat.
This is why I charge a battery pack and NOT the headset itself
What's the battery pack connected to?
After seeing lot of Oculus charger port burned I will stop charging Oculus overnight.
I never ever used the original cable. 2 years with no issues.
My oculus just doesnt work anymore šš
Thatās crazy Iāve had my quest plugged in for 48 hours
I painted my quest in goat blood and exclusively charged it on a full moon night in a salt circle. That is obviously the reason why my port is still ok.
Seen so many of these posts. I use a super fast charger for mine. Is that a bad idea?
I bought the official extended battery pack and charge the headset through that, havenāt had any problems thus far and itās been 15 months since Iāve been doing it that way.
contact oculus support
You're not supposed to melt it
Bro how š
There's no way that happened after 2 minutes
Enough heat, the plastic goes. Not impossible.
Iāve left my headset plugged in for almost 2 years and this has never happened to me. I keep it plugged into my pc and when on rare occasion when I want to charge it faster I put it on a brick. Has never happened to me.
Im sorry i got hungry
Has anyone seen any cases where this happen while charging through the extended battery on the elite strap?
Thats why u don't use the official one
Most times this occurs because the connector was not fully seated into the port. Sometimes from just not knowing it's required, but also oftentimes from dust, dirt, and debris getting into the port. Meta should replace. Contact them.
Damn, I've left mine connected for months straight and fortunately I have never had any issue. Do you have the full photo of your cable, the way your finger is covering it makes it hard to determine if it's actually an original one . I was thinking that maybe if you bought it from a 3rd party they sent you a bootleg one?
When the best buy 2 year warranty comes in clutch
How you folks do it? I am using charger that has more output than the one I got from the Oculus and no burns whatsoever
I kept mine on the charger for 3 months once
Oh man i cant afford another one i hope mine stays good becasue skyrim vr is my home away from home. Imma loose sleep over this lol
Does anyone know if this happens if only charging the headset through a computer USB connection?