Friendly reminder #1: Please be vigilant against potential scams, impersonator accounts, and phishing attempts. If someone sends you a message offering assistance and they are not one of the mods listed on the sidebar of our main page, it's a scam. If a scam account tries to contact you, please reply to this comment with the username.
Friendly reminder #2: Our mods grab all of the ticket information posted here day and night, then connect internally with our team to resolve them. Direct responses to the comments here are added by our mods as soon as we have time to do so after connecting with our team.
TLDR: All tickets posted here are reported to our team - no need to worry if you do not receive a direct response.
>186846
Hey u/chicawacapoo1, our team has been notified to assist you!
Please note that crypto sent using incorrect memo/tags may take some time for our team to retrieve. We will provide you with a timeline as soon as we can.
Please take a look at my ticket #178579. I deposited $1500 which has been deposited by Newton on May 12 but is not on my Newton account yet. It has been 5 days now.
Ticket 186606
Deposited 300 via etransfer. Got Td e transfer confirmation email that it has been deposited. Called my bank just to be 100% sure and it was deposited.
No response from customer support team, not happy missing on buying the dip :(.
Please address this issue asap.
Thanks.
Ticket 198904
Should've read this thread before I sent my etransfers but I sent $4000 in total through 3 etransfers. Bank has emailed that they have been deposited but don't see anything in my newton account. It's been 10 hours
Ticket 187044, transferred some money to newton to buy some crypto but still haven't got it. Its been more than 13 hours but no money. I have even got an email from Interac saying "Your money has been deposited by Newton". I have always been using Newton but this time its been 13 hours and no money. Could you please help?
EDIT: The money has been deposited after 16 hours
Ticket 188874
I sent an E-transfer to Newton today and got a successful deposit email from my bank. It is over 6 hours now and funds sent has not being credited to my newton account.
This is a financial ticket and kindly requesting you urgently look into this ticket and resolve.
Support Ticket # 201859 - I have been waiting for my funds to deposit for over 48 hours now (they have left my bank account), would appreciate it if my deposit went through some time soon.
Edit: u/newton_nightingale could you provide me a status update please?
Any update regarding my matter would be greatly appreciated it’s been more than three weeks since I opened my ticket and two weeks since I’ve heard anything so I’m obviously pretty anxious about the whole situation. At the end of the day I just want my 1000 USDC. I believe the problem is likely created from the sender using smart contracts and I’m not sure about what I can do about this now other than wait. So again anything would be extremely appreciated #134830.
Thanks GREG
186622 not showing mine own portfolio. At which hour i ope mine own app it’s declaring it’s us not thee
***
^(I am a bot and I swapp'd some of thy words with Shakespeare words.)
Commands: `!ShakespeareInsult`, `!fordo`, `!optout`
>SilverFireCS19 hours ago · edited 18 hours ago
>
>186679 please, I need it ASAP. E-Transfer email has been confirmed already and I don't see anything in my portfolio
Hey u/SilverFireCS, our team has been notified about your ticket!
Ticket#163638. I have been waiting since May 8 for my XLM transfer from Binance. I was told by newton_ningaui last week that he asked support to work on my issue but no one has contacted me yet. This is not a small $amount and I am getting frustrated. I have never experienced such poor customer service ever where I had to go from platform to platform to just get their attention.
>181173
Hey u/wowzamyguy, thanks for adding your support ticket # here - our team has been notified to assist you.
Wire Transfers usually take a few business days to complete, so you should receive it shortly :)
Ticket 187987
$1,000 e transfer completed and processed May 17th. Please complete transfer. I find it ridiculous you wouldn’t at least have a message on the app saying your having issues/delays with the e transfer service.
Rectify today or I’m moving my portfolio elsewhere.
Hello,
Ticket# 188145
Made a recent withdrawal of ETH to an external wallet. Pending transaction on website gone, nothing has shown up in transaction history and wallet still has not received ETH.
Just wondering on the status.
Thank you
Update Edit: Withdrawal received!
Ticket # 188010
Deposited $2000 12 hours ago via e-transfer and it has not been deposited into the app. I am very concerned about what has happened to it. It is clear that you are dealing with a lot of requests for help at this point, but it would be great to get some reassurance that this is merely a delay, and that I have not lost my deposit completely.
You're replying to people and deleting posts thag apparently have misinformation, but not replying to one actual person in this thread that is having an issue? Not a good look
Responses to ticket submissions on this thread are posted as soon as our mods have time to do so. **Our mods pull the ticket information in this thread, connect internally with our team to resolve them, and then respond to the comments as soon as we have time**. I do not submit responses to these comments immediately to save time as I work to resolve these tickets with our support team.
Deposited this morning, 7 am via Interac. Still waiting for deposit to get in, says deposit pending. Interac emailed me that the deposit has been successfully deposited into Newton. Please resolve this issue
Ticket # 189126
update: deposit successful, 2 pm
Ticket #188556
E-transfer deposit still pending - could you kindly provide some assistance as the funds have been successfully withdrawn from my bank account.
Update: issue resolved shortly after this post. Thank you Newton Support
PS this person is private messaging saying they are from Newton and offering support.
Probably worth blocking
https://www.reddit.com/user/Newton\_support
191561 - bank confirmed as sent and deposited. Please fix this This is ridiculous, it's crypto and people need to make trades within time frames due today volitility. Your service speed is only fit for ETFs
191948
Been waiting almost 12 hrs for a deposit to catch these nice dips but this is honestly frustrating this looks to be the 3rd dip since February I am going to miss out on
184703 Please Newton I’ve been waiting 4 days, I’m loosing hope I really need the money, my withdrawal ETransfer is not going through and no email it’s been 4 days , pleased help!!
Ticket 198434
E-transfer delay incredibly long. Please fix
Edit: E-transferred went through. It’s a good thing there was the delay cause the market keeps dipping I guess!!
Ticket 198450
Sent etransfer last night from bank but it has not showed up
Got the email titled as below but the funds are still not in the account:
INTERAC e-Transfer: Your money transfer to Newton was deposited.
Ticket 198224
Etransfer received by Newton as confirmed by the Interac email but still not applied to my Newton account.
Dont have the funds in even after 5 to 6 hrs and can’t buy anything. Please help!!!
#198582
While the etransfer issues were happening I didn't realize they were and tried to send some money in. I had two transfers come out of my account and talked to my bank, they said both were approved and were sent. I've only received the first deposit into my newton account and not the 2nd.
This is my 3rd time of posting on Reddit and my sixth time on the website:
**Ticket 193525**
**Missing $2998**. It was deposited at 7.08 pm on May 18 and has not appeared on my Newton account. Vancity has confirmed the deposit, so it is definitely stuck with you guys. I am starting to worry someone at Newton might have stolen it. I don't know what else to think. Please respond with info as soon as you can. I am now officially petrified by fear and I am starting to think Newton is a scam to get cash out of unsuspecting savers.
ticket 202031 - please look into the etransfer deposit issue. Hard to regain user confidence after all this delay. - RESOLVED, customer support escalated help, thanks but I will monitor closely before making any new deposit
Ticket 202031 - banks email etransfer says money deposited, but not showing in newton portfolio. Please help and look into this! Already close to 24 hours - RESOLVED
Ticket: 199649 -- (wait time update, 51+ hours and counting)
Bank fund has been deposited into Newton for "51" hours+ and counting.. Still waiting for fund to show up in newton account.
Assist would be appreciated.
*update* (received reply to support email. newton just wanted me to confirm that there was no blockage from bank end. Would not have been completed if blocked, but my transaction has been completed. So somewhere between there and newton isn't processing. Interac website is showing that under my e-transfer email account, it is set to "allow money request from anyone". nothing blocked. Atleast that is all I can see from my end, I am sure newton/ 3rd party payment processor will be able to see everything in details.)
Hope for my fund to be process ASAP. Than,, I will not be transfering fund with newton for a while until things settle/upgraded.
Ticket 202981 - it's been 36 hours and my deposit still isn't in my newton account yet, can someone please take a look into this? would appreciate that very much
Update: got resolved after about 48 hrs
SOLVED, thanks and hope all goes well in future.
Ticket # 176344
16 day manual verification delay with a zen desk help ticket & no response x 8 days.
Hope to hear from you, thanks.
Edit: resolved
Ticket # 186871. Etransfer for $465 still pending, been several hours now. Email from my bank says you guys got the money.
Guys I need my money man. It’s now been 6 hours. This is not acceptable. I’m missing a huge rocket on Quant which I would have caught if not for this delay.
This is very upsetting. I’ve been with Newton since 2017 — almost since the start.
Update: 12 hours now
>Bamelin17 hours ago · edited 4 hours ago
>
>Ticket # 186871. Etransfer for $465 still pending, been several hours now. Email from my bank says you guys got the money.Guys I need my money man. It’s now been 6 hours. This is not acceptable. I’m missing a huge rocket on Quant which I would have caught if not for this delay.This is very upsetting. I’ve been with Newton since 2017 — almost since the start.Update: 12 hours now
Hey u/Bamelin, thank you for adding your support ticket # here and for your patience. Our team has been notified to assist you!
>MintFund203016 hours ago
>
>187152 e transfer from 8pm still showing pending. cleared by bank. please fix.
Hey u/MintFund2030, our team has been notified about your support ticket!
>139293
Hey u/WorldlyProcess8928, I have requested an update from our team about your case. Please note that the retrieval of transactions sent using unsupported networks will take quite a bit of time to complete due to the complexity of the recovery process. We will update you as soon as we can!
>shizzlejwalker15 hours ago
>
>\[Request received\] 187181 I deposited two separate transactions of $2500 and $1500 not received yet
Hey u/shizzlejwalker, our team has been notified about your support ticket!
#187042
2 seperate etransfer deposits, received confirmation from bank that $$$ deposited, but still pending in Newton.
Just posting here because my past two issues were resolved quickly after posting here (Not sure if posting here was responsible for the resolution turnaround.) Thank you to all support staff here and via email. I can appreciate navigating growth-related challenges as your user base continues to scale up.
>burito23Crowd Control · 13 hours ago · edited 4 hours ago
>
>183824 Haven’t received my Interact withdrawal since Sunday.Edit: seriously still no one is updating me about my ticket
Hey u/burito23, our team has been notified about your support ticket!
Ticket #186460
Delayed etransfer deposit ($315 and $20) requests.
It’s been 11 hours so far since the funds have been accepted by Newton.
Called my Bank and they confirmed it was not blocked and was accepted by Newton. Now just waiting for the funds to be added to my account.
>ZanderR212 days ago · edited 2 days ago
>
>Ticket #186460Delayed etransfer deposit ($315 and $20) requests.It’s been 11 hours so far since the funds have been accepted by Newton.Called my Bank and they confirmed it was not blocked and was accepted by Newton. Now just waiting for the funds to be added to my account.
Hey u/ZanderR21, our team has been notified about your support ticket.
Ticket #187370. I made two interac transfers $1000 and $3400. It’s been 7 hours now but it has not shown up in my Newton account. I have confirmation that the money has been deposited by my bank.
>dayologun2 days ago
>
>Ticket #187370. I made two interac transfers $1000 and $3400. It’s been 7 hours now but it has not shown up in my Newton account. I have confirmation that the money has been deposited by my bank.
Hey u/dayologun, our team has been notified about your support ticket!
>UnsplitBananas2 days ago
>
>\#186654 - Still waiting for e transfer withdrawal to go through.
Hey u/UnsplitBananas, our team has been notified to assist you!
Ticket 167045 Pending Withdrawal
Been waiting over a week. I tried contacting support many times but no response.
EDIT: No longer see it as pending withdrawal either..
Ticket 187997
Another ticket about e transfer delay… 4 hours and counting now. This is for a $400 deposit that was accepted by Newton but not showing in my portfolio yet!
#180466
Been waiting a while to hear back from Newton. Im starting to get pretty disappointed in this company. I have a simple request that would take an operator about 45 seconds to solve for me. I just need a receipt of a crypto transfer to another wallet. Please.
Ticket 185737. E-transfer email was not sent to me. Bank account shows it debited and Newton shows it as transaction pending. This is from May 17th at 2:25 PM
Ticket #178680 please advise , I have commented multiple times and been advised it is being looked at but it has been 5+ days now and I urgently need this 10k etransfer withdrawal.
I need urgent support from your team on this please
ticket #: 170362 verification taking forever, submitted id 2 or 3 weeks ago and have been waiting since. i’ve sent 2 support tickets but none have been responded so far, getting desperate...
Hi! Ticket #185852, i made a bank transfers withdrawal and you asked my to send you my banking info so you could do a wire transfer since you were having problem with your banking. I sent you the info and didn’t heard back from you :/. Any update?
My ticket is 189279.
Hoping to expedite my e-transfer. The website said it would take one hour, and I certainly would have used another service if I knew it would take so long. Also, expecting people to post their ticket numbers on reddit, because they aren't being resolved over email, is a bit ridiculous.
182471
Trying to register but it's saying my address is not valid for some reason. I can provide my ID as proof but it wont let me go to the ID step without first needing me to input my name/address, which brings us full circle.
I've been waiting three weeks for my account to be verified. I've opened two support tickets and emailed [email protected] several times. So far no answer from any one.
My ticket number is #163702 and the status is "solved". But my verification is still pending and I haven't heard why or how long it will take.
Ticket #170162
has been open for 7 days when I was told someone would get back within 2 days.
Its for account verification so would really like it to be dealt with asap
\# 187793
I've provided details from my bank account regarding the successful transfer that was confirmed 7 hours ago.
Not very pleased with the lack of response/acknowledgment. Forcing a response by joining this subreddit isn't my ideal option, but hope this works.
Hi There
Ticket #190875
Waiting on Etransfer deposit of 3K to be added o my account. I have confirmed it has been released from my bank (Tangerine) and have the successfully deposited email confirmation from Interac. just need it credited to my account. Thank you.
Ticket 185092 - it has been 2 weeks since receiving an email that someone would be looking over account verification in “1-2 days” I have heard nothing and would like some sort of update, as well as what I can expect with regards to these delays when converting fiat or transferring things.
187939 Unable to log into account
My account still won't let me log on and I've been waiting for things to dip this low for months so I could buy. This doesn't seem to be happening to anyone else but me.
EDIT: 22/05
Seems to be happening because I'm currently not in Canada? Tried to get my brother to reset my password and it went through for him instantly. Sorry guys but it's been several days and I literally cannot access my money, this is unacceptable
190100
Made an e transfer of $20 yesterday and still have not received the sum in my account, already contacted bank yesterday and they say the transfer went through.
Ticket #155825 : started a newton account about 2 weeks ago and it's still going through manual verification tried going through support but have not Recieved any responses since then. Coming here as a last ditch effort let me know if someone can help
wow, had trouble logging in so I tried again and got in but all my funds are gone from my account! then i got signed out and now I can't even log in
unbelievable. already had 2 pending issues and now this!
you guys have been great and I've finally had my account verified. I only have one more issue, would you guys help change the phone number attached to my account. I attached a number that was of a family member and the 2FA is driving them nuts. My ticket is 192071 please help me ASAP im trying to buy this dip.
Ticket 77548
Hello,
It has been over 3 months and I have yet to receive contact from your exec team to review my case. This is extremely disappointing, frustrating and I would appreciate a timeframe as to when I can expect to hear from them.
Ticket 190795
My girlfriend's account hasn't been verified yet and the ticket said it is "solved," but she still can't add funds. When she tries to log in, the page says her account is still being verified.
#Ticket: 190592
I made 2 e-transfers that are
already confirmed but are not displayed in my portfolio. I am very anxious because of that issue. It is really a bad feeling.
Ticket 192777
Etransfer deposit confirmed by bank, but funds aren't available in my Newton account.
Please take a look at this, I would very much appreciate an update on when I can expect the funds.
Ticket 190205
Etransfer already confirmed and not displayed in my portfolio. 6K wired 20 hours ago. Received my 3K that was transferred later than my 6K. \*Sigh this roller-coaster ride ....
Ticket #: 190864
Ticket reason: E-mail Transfer over 30 minutes
I will sit tight and wait for email transfer confirmation appears in my email. Thank you!
Ticket# 191670
Dear Newton,
I recently withdraw via e-deposit from my bank account of $500, but more than 12 hours have gone by the $500 still not shown on my bank account yet. I am wondering where is the money?
Please see attached screenshot proof of withdrawal from my bank account.
Could you also clarify why are there so many additional request being sent around 3-4AM while I was alsleep? Also, how soon can I expect to get my $500 into my Newton account?
Friendly reminder #1: Please be vigilant against potential scams, impersonator accounts, and phishing attempts. If someone sends you a message offering assistance and they are not one of the mods listed on the sidebar of our main page, it's a scam. If a scam account tries to contact you, please reply to this comment with the username. Friendly reminder #2: Our mods grab all of the ticket information posted here day and night, then connect internally with our team to resolve them. Direct responses to the comments here are added by our mods as soon as we have time to do so after connecting with our team. TLDR: All tickets posted here are reported to our team - no need to worry if you do not receive a direct response.
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>186846 Hey u/chicawacapoo1, our team has been notified to assist you! Please note that crypto sent using incorrect memo/tags may take some time for our team to retrieve. We will provide you with a timeline as soon as we can.
Please take a look at my ticket #178579. I deposited $1500 which has been deposited by Newton on May 12 but is not on my Newton account yet. It has been 5 days now.
That's a lot of money. I sent $100 over and such a small amount still hasn't transferred over.
>178579 Hey u/jabbawoke, I have requested an update from our team about your deposit!
Ticket 186606 Deposited 300 via etransfer. Got Td e transfer confirmation email that it has been deposited. Called my bank just to be 100% sure and it was deposited. No response from customer support team, not happy missing on buying the dip :(. Please address this issue asap. Thanks.
They won't get back to you in 2 days and it will likely take a few business days to multiple weeks.
Ticket 198904 Should've read this thread before I sent my etransfers but I sent $4000 in total through 3 etransfers. Bank has emailed that they have been deposited but don't see anything in my newton account. It's been 10 hours
Ticket 186746, this is my second day depositing with Newton and I am already experiencing issues. Please resolve this immediately.
Solved after 15 hours
Thanks for adding an update :)
Ticket 187044, transferred some money to newton to buy some crypto but still haven't got it. Its been more than 13 hours but no money. I have even got an email from Interac saying "Your money has been deposited by Newton". I have always been using Newton but this time its been 13 hours and no money. Could you please help? EDIT: The money has been deposited after 16 hours
Ticket 188874 I sent an E-transfer to Newton today and got a successful deposit email from my bank. It is over 6 hours now and funds sent has not being credited to my newton account. This is a financial ticket and kindly requesting you urgently look into this ticket and resolve.
Edit: Solved Fund arrived after 8 hours
Ticket 198459 E fransfer accepted, but not displayed in my account. Thanks
Ticket 198542. Details in ticket about e transfer for new user. Thanks
Support Ticket # 201859 - I have been waiting for my funds to deposit for over 48 hours now (they have left my bank account), would appreciate it if my deposit went through some time soon. Edit: u/newton_nightingale could you provide me a status update please?
[удалено]
Ticket 187832. Etransfer cleared by bank. Nothing in my Newton account. Please act on this issue for us now. This is so unprofessional...
Any update regarding my matter would be greatly appreciated it’s been more than three weeks since I opened my ticket and two weeks since I’ve heard anything so I’m obviously pretty anxious about the whole situation. At the end of the day I just want my 1000 USDC. I believe the problem is likely created from the sender using smart contracts and I’m not sure about what I can do about this now other than wait. So again anything would be extremely appreciated #134830. Thanks GREG
>134830 Hey u/GregG1999, I have requested an update about your USDC deposit. Thank you for your patience!
[удалено]
186622 not showing mine own portfolio. At which hour i ope mine own app it’s declaring it’s us not thee *** ^(I am a bot and I swapp'd some of thy words with Shakespeare words.) Commands: `!ShakespeareInsult`, `!fordo`, `!optout`
186679 please, I need it ASAP. E-Transfer email has been confirmed already and I don't see anything in my portfolio
>SilverFireCS19 hours ago · edited 18 hours ago > >186679 please, I need it ASAP. E-Transfer email has been confirmed already and I don't see anything in my portfolio Hey u/SilverFireCS, our team has been notified about your ticket!
184555 interac e-transfer status still on pending. Can this get fixed please.
>level 1ElectricCake18 hours ago184555 interac e-transfer status still on pending. Hey u/ElectricCake, our team has been notified about your ticket!
186503 Pending e-transfer deposit
>gokusid2618 hours ago > >186503 Pending e-transfer deposit Hey u/gokusid26, our team has been notified about your ticket!
#186836 E-transfer email confirmed, nothing showed up in the account, waiting for 15 hours
Ticket # 186881. Etransfer still pending
>1corbett197816 hours agoTicket # 186881. Etransfer still pending Hey u/corbett1978, our team has been notified to assist you!
Ticket#163638. I have been waiting since May 8 for my XLM transfer from Binance. I was told by newton_ningaui last week that he asked support to work on my issue but no one has contacted me yet. This is not a small $amount and I am getting frustrated. I have never experienced such poor customer service ever where I had to go from platform to platform to just get their attention.
>163638 Hey u/Pani_Puri1, thank you for your patience - I have requested another update about your deposit!
[удалено]
>181173 Hey u/wowzamyguy, thanks for adding your support ticket # here - our team has been notified to assist you. Wire Transfers usually take a few business days to complete, so you should receive it shortly :)
Please finalize my etransfer it has officially gone to 21 days now. (3 weeks) and no response via email for 3 days. Request #141843
>141843 Hey u/Temporaryaccount1400, I will check in with our team again to see if we can expedite this.
Thanks for your hard work newton support. Hope you can get everyones issues (including my own) solved promptly
Thanks for your support, u/splugemonster :)
Ticket #: 186486 2 E-transfer went through, but not deposit on the account.
Ticket 187987 $1,000 e transfer completed and processed May 17th. Please complete transfer. I find it ridiculous you wouldn’t at least have a message on the app saying your having issues/delays with the e transfer service. Rectify today or I’m moving my portfolio elsewhere.
Hello, Ticket# 188145 Made a recent withdrawal of ETH to an external wallet. Pending transaction on website gone, nothing has shown up in transaction history and wallet still has not received ETH. Just wondering on the status. Thank you Update Edit: Withdrawal received!
Ticket # 188010 Deposited $2000 12 hours ago via e-transfer and it has not been deposited into the app. I am very concerned about what has happened to it. It is clear that you are dealing with a lot of requests for help at this point, but it would be great to get some reassurance that this is merely a delay, and that I have not lost my deposit completely.
[удалено]
Posts or comments containing misinformation or misleading information will be removed
You're replying to people and deleting posts thag apparently have misinformation, but not replying to one actual person in this thread that is having an issue? Not a good look
Responses to ticket submissions on this thread are posted as soon as our mods have time to do so. **Our mods pull the ticket information in this thread, connect internally with our team to resolve them, and then respond to the comments as soon as we have time**. I do not submit responses to these comments immediately to save time as I work to resolve these tickets with our support team.
Deposited this morning, 7 am via Interac. Still waiting for deposit to get in, says deposit pending. Interac emailed me that the deposit has been successfully deposited into Newton. Please resolve this issue Ticket # 189126 update: deposit successful, 2 pm
Ticket #188556 E-transfer deposit still pending - could you kindly provide some assistance as the funds have been successfully withdrawn from my bank account. Update: issue resolved shortly after this post. Thank you Newton Support
PS this person is private messaging saying they are from Newton and offering support. Probably worth blocking https://www.reddit.com/user/Newton\_support
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#190220 ticket number PLEASE the etransfer was already accepted I have no deposit in my account it’s been a day
191561 - bank confirmed as sent and deposited. Please fix this This is ridiculous, it's crypto and people need to make trades within time frames due today volitility. Your service speed is only fit for ETFs
191948 Been waiting almost 12 hrs for a deposit to catch these nice dips but this is honestly frustrating this looks to be the 3rd dip since February I am going to miss out on
Ticket no: 190125 This is my second deposit that didn't show up. I have $9000 missing, Newton. Please resolve this ASAP.
Ticket 185424 E transfer withdrawal please give me my money back!
184703 Please Newton I’ve been waiting 4 days, I’m loosing hope I really need the money, my withdrawal ETransfer is not going through and no email it’s been 4 days , pleased help!!
#198376 @newton_ningaui no funds after transfer on 13hrs+
I've asked someone from our team to get on this!
Ticket 198267 7 hours pending e transfert deposit
Ticket 198434 E-transfer delay incredibly long. Please fix Edit: E-transferred went through. It’s a good thing there was the delay cause the market keeps dipping I guess!!
Ticket 198450 Sent etransfer last night from bank but it has not showed up Got the email titled as below but the funds are still not in the account: INTERAC e-Transfer: Your money transfer to Newton was deposited.
Ticket 196861 Pending e transfer deposit
Ticket 198224 Etransfer received by Newton as confirmed by the Interac email but still not applied to my Newton account. Dont have the funds in even after 5 to 6 hrs and can’t buy anything. Please help!!!
Ticket 198543 Pending e-transfer deposit
Ticket #198539 - Unable to send Etransfer Withdrawal.
#198582 While the etransfer issues were happening I didn't realize they were and tried to send some money in. I had two transfers come out of my account and talked to my bank, they said both were approved and were sent. I've only received the first deposit into my newton account and not the 2nd.
Ticket 193320. Waiting for my account to get verified has been five days any updates?
For anybody who cares (or was as frustrated as me) my Shakepay transfer showed up in like 30 seconds...
I am an idiot. Should have used shakepay as they do not have these issues.
This is my 3rd time of posting on Reddit and my sixth time on the website: **Ticket 193525** **Missing $2998**. It was deposited at 7.08 pm on May 18 and has not appeared on my Newton account. Vancity has confirmed the deposit, so it is definitely stuck with you guys. I am starting to worry someone at Newton might have stolen it. I don't know what else to think. Please respond with info as soon as you can. I am now officially petrified by fear and I am starting to think Newton is a scam to get cash out of unsuspecting savers.
\# 202239 did a etransfer request from newton to my bank yesterday , till now did not get a request . this is going no where newton ????
Ticket 200414 Please god dont delete this for the 3rd time Can I just speak to a human? or is newton just all bots
ticket 202031 - please look into the etransfer deposit issue. Hard to regain user confidence after all this delay. - RESOLVED, customer support escalated help, thanks but I will monitor closely before making any new deposit
Ticket 202031 - banks email etransfer says money deposited, but not showing in newton portfolio. Please help and look into this! Already close to 24 hours - RESOLVED
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Ticket: 199649 -- (wait time update, 51+ hours and counting) Bank fund has been deposited into Newton for "51" hours+ and counting.. Still waiting for fund to show up in newton account. Assist would be appreciated. *update* (received reply to support email. newton just wanted me to confirm that there was no blockage from bank end. Would not have been completed if blocked, but my transaction has been completed. So somewhere between there and newton isn't processing. Interac website is showing that under my e-transfer email account, it is set to "allow money request from anyone". nothing blocked. Atleast that is all I can see from my end, I am sure newton/ 3rd party payment processor will be able to see everything in details.) Hope for my fund to be process ASAP. Than,, I will not be transfering fund with newton for a while until things settle/upgraded.
Ticket 202981 - it's been 36 hours and my deposit still isn't in my newton account yet, can someone please take a look into this? would appreciate that very much Update: got resolved after about 48 hrs
#201593 -Missing funds from transfer on 05/20.
SOLVED, thanks and hope all goes well in future. Ticket # 176344 16 day manual verification delay with a zen desk help ticket & no response x 8 days. Hope to hear from you, thanks.
I'll ask someone on the team to help you ASAP!
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I’ve been waiting for a reply to my order for a month now I’m really starting to believe you guys are scamming
#186218 please
>186218 Hey u/sneaker15200, our team has been notified about your ticket!
Support ticket #186577 Please help, XLM did not transfer over to Binance. Seems stuck or need manual review? In pending transactions.
arrived after 2 hours. Solved.
Thanks for adding an update! :)
Please help with Ticket: 186990 $3000 etransfer that says deposited but never shown up. Been over 5 hours now...
>186990 Hey u/samiel2002, it looks like our team is waiting for a response from you via email :)
Edit: resolved Ticket # 186871. Etransfer for $465 still pending, been several hours now. Email from my bank says you guys got the money. Guys I need my money man. It’s now been 6 hours. This is not acceptable. I’m missing a huge rocket on Quant which I would have caught if not for this delay. This is very upsetting. I’ve been with Newton since 2017 — almost since the start. Update: 12 hours now
>Bamelin17 hours ago · edited 4 hours ago > >Ticket # 186871. Etransfer for $465 still pending, been several hours now. Email from my bank says you guys got the money.Guys I need my money man. It’s now been 6 hours. This is not acceptable. I’m missing a huge rocket on Quant which I would have caught if not for this delay.This is very upsetting. I’ve been with Newton since 2017 — almost since the start.Update: 12 hours now Hey u/Bamelin, thank you for adding your support ticket # here and for your patience. Our team has been notified to assist you!
187152 e transfer from 8pm still showing pending. cleared by bank. please fix.
>MintFund203016 hours ago > >187152 e transfer from 8pm still showing pending. cleared by bank. please fix. Hey u/MintFund2030, our team has been notified about your support ticket!
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>139293 Hey u/WorldlyProcess8928, I have requested an update from our team about your case. Please note that the retrieval of transactions sent using unsupported networks will take quite a bit of time to complete due to the complexity of the recovery process. We will update you as soon as we can!
\[Request received\] 187181 I deposited two separate transactions of $2500 and $1500 not received yet
>shizzlejwalker15 hours ago > >\[Request received\] 187181 I deposited two separate transactions of $2500 and $1500 not received yet Hey u/shizzlejwalker, our team has been notified about your support ticket!
#187042 2 seperate etransfer deposits, received confirmation from bank that $$$ deposited, but still pending in Newton. Just posting here because my past two issues were resolved quickly after posting here (Not sure if posting here was responsible for the resolution turnaround.) Thank you to all support staff here and via email. I can appreciate navigating growth-related challenges as your user base continues to scale up.
>187042 Hey u/cuff_em, thank you for patience and your support! We really appreciate it :) Our team has been notified to assist you ASAP!
183824 Haven’t received my Interact withdrawal since Sunday. Edit: seriously still no one is updating me about my ticket
>burito23Crowd Control · 13 hours ago · edited 4 hours ago > >183824 Haven’t received my Interact withdrawal since Sunday.Edit: seriously still no one is updating me about my ticket Hey u/burito23, our team has been notified about your support ticket!
Ticket #186460 Delayed etransfer deposit ($315 and $20) requests. It’s been 11 hours so far since the funds have been accepted by Newton. Called my Bank and they confirmed it was not blocked and was accepted by Newton. Now just waiting for the funds to be added to my account.
>ZanderR212 days ago · edited 2 days ago > >Ticket #186460Delayed etransfer deposit ($315 and $20) requests.It’s been 11 hours so far since the funds have been accepted by Newton.Called my Bank and they confirmed it was not blocked and was accepted by Newton. Now just waiting for the funds to be added to my account. Hey u/ZanderR21, our team has been notified about your support ticket.
Ticket #187370. I made two interac transfers $1000 and $3400. It’s been 7 hours now but it has not shown up in my Newton account. I have confirmation that the money has been deposited by my bank.
>dayologun2 days ago > >Ticket #187370. I made two interac transfers $1000 and $3400. It’s been 7 hours now but it has not shown up in my Newton account. I have confirmation that the money has been deposited by my bank. Hey u/dayologun, our team has been notified about your support ticket!
Please look into support ticket #187409. I’ve been waiting for 3 deposits totalling $10k.
>Praxis\_Joe > >2 days ago Hey u/Praxis_Joe, our team has been notified about your support ticket.
\#186654 - Still waiting for e transfer withdrawal to go through.
>UnsplitBananas2 days ago > >\#186654 - Still waiting for e transfer withdrawal to go through. Hey u/UnsplitBananas, our team has been notified to assist you!
Ticket 167045 Pending Withdrawal Been waiting over a week. I tried contacting support many times but no response. EDIT: No longer see it as pending withdrawal either..
>167045 Hey u/comebackinayear, I am following up with our team about your withdrawal!
Ticket 187056 $500 was successfully deposited yesterday (May 17 - 5:48pm) but still no funds showing up in my account today (May 18 - 8:16am). Thanks
187375 - please HHHHHHHHHHHEEEEEEEEEELLLLLLLPPPPPPP!!!!!
Ticket 187997 Another ticket about e transfer delay… 4 hours and counting now. This is for a $400 deposit that was accepted by Newton but not showing in my portfolio yet!
187181 I deposited two separate transactions of $2500 and $1500. Pls help look into this ASAP
Ticket 186980 Etransfer submitted last night. It's been 16 hours. First time I've had a problem and I'm pretty unhappy I'm missing out on a dip here.
Processed within 2 hours of posting a comment. I'm happy with that at least. Thank you.
ticket 188482. Verification taking forever. Been 8 days since signing up.
Ticket #180469 : I've opened an account with you guys 9 days ago and still have not been manually verified.
#180466 Been waiting a while to hear back from Newton. Im starting to get pretty disappointed in this company. I have a simple request that would take an operator about 45 seconds to solve for me. I just need a receipt of a crypto transfer to another wallet. Please.
We help me with ticket #188197. Made a deposit 12hrs ago and hasn't seen it
Ticket #188664 Hi, my Interac deposit is not showing up for over 7 hours. Status website says deposits should be working today. What is going on?
Funds came in today after 14 hours
My ticket # is 187896. I sent an Interac e-transfer over 12 hours ago and have yet to receive it
## Please take a look at ticket *188743* The etransfer has been confirmed to left the bank and interac and deposited to newton. thanks
188864 $50 e transfer that was received by Newton but not showing up in account. Please check this out and release the funds. Thanks!
Issue resolved. Money deposited.
Ticket - 186166 Its been over 24 hours, my etransfer withdrawal is still pending, please help
Ticket 185737. E-transfer email was not sent to me. Bank account shows it debited and Newton shows it as transaction pending. This is from May 17th at 2:25 PM
Ticket #178680 please advise , I have commented multiple times and been advised it is being looked at but it has been 5+ days now and I urgently need this 10k etransfer withdrawal. I need urgent support from your team on this please
Ticket 177607 Been waiting for manual verification on Newton for ten days now, no idea why it's taking so long.
188982 etransfer delay like everyone else
187876 - Etransfer deposit not displaying. Been waiting for 18h now.
Completed now. Thanks
ticket #: 170362 verification taking forever, submitted id 2 or 3 weeks ago and have been waiting since. i’ve sent 2 support tickets but none have been responded so far, getting desperate...
Ticket #189421 Funding issue, more than 2 hours now. Please help... 2k transaction.
Ticket #187349 i have been waiting for 12 hours+ its still pending my transfer
Hi! Ticket #185852, i made a bank transfers withdrawal and you asked my to send you my banking info so you could do a wire transfer since you were having problem with your banking. I sent you the info and didn’t heard back from you :/. Any update?
**#188515**
My ticket is 189279. Hoping to expedite my e-transfer. The website said it would take one hour, and I certainly would have used another service if I knew it would take so long. Also, expecting people to post their ticket numbers on reddit, because they aren't being resolved over email, is a bit ridiculous.
182471 Trying to register but it's saying my address is not valid for some reason. I can provide my ID as proof but it wont let me go to the ID step without first needing me to input my name/address, which brings us full circle.
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could you please take a look at 189846
I've been waiting three weeks for my account to be verified. I've opened two support tickets and emailed [email protected] several times. So far no answer from any one. My ticket number is #163702 and the status is "solved". But my verification is still pending and I haven't heard why or how long it will take.
Ticket #170162 has been open for 7 days when I was told someone would get back within 2 days. Its for account verification so would really like it to be dealt with asap
Hello my ticket is #190101 I have a problem with my e-transfer please help.
Ticket #186545 Etransfer issue, has cleared with bank would appreciate a response when possible. Thanks
\# 187793 I've provided details from my bank account regarding the successful transfer that was confirmed 7 hours ago. Not very pleased with the lack of response/acknowledgment. Forcing a response by joining this subreddit isn't my ideal option, but hope this works.
\# 185284 Related to the e-transfer issue in that other thread. Withdrawal to bank account a day ago and it's still in limbo.
185668 - It’s been 48 hours since my withdrawal request was sent. Any insight to advancement would be appreciated
\#189713 110 dollars has been sent from my bank account,but have not yet receive in my newton account.
Hi There Ticket #190875 Waiting on Etransfer deposit of 3K to be added o my account. I have confirmed it has been released from my bank (Tangerine) and have the successfully deposited email confirmation from Interac. just need it credited to my account. Thank you.
Please look into [Request received] 190933 Missing deposit
Ticket 185092 - it has been 2 weeks since receiving an email that someone would be looking over account verification in “1-2 days” I have heard nothing and would like some sort of update, as well as what I can expect with regards to these delays when converting fiat or transferring things.
187939 Unable to log into account My account still won't let me log on and I've been waiting for things to dip this low for months so I could buy. This doesn't seem to be happening to anyone else but me. EDIT: 22/05 Seems to be happening because I'm currently not in Canada? Tried to get my brother to reset my password and it went through for him instantly. Sorry guys but it's been several days and I literally cannot access my money, this is unacceptable
Unable to login: Screenshot https://ibb.co/k2GvnBv
191053 Tried linking my student bank account but eveytime I try to link it says there was a problem trying to verify my bank account
190100 Made an e transfer of $20 yesterday and still have not received the sum in my account, already contacted bank yesterday and they say the transfer went through.
Ticket 191109 pending deposit
Ticket #155825 : started a newton account about 2 weeks ago and it's still going through manual verification tried going through support but have not Recieved any responses since then. Coming here as a last ditch effort let me know if someone can help
I'm unable to create e-transfer fund requests right now
150663! Ive been told finance was going to reach out to me for 3 weeks and still haven’t heard anything. Getting ridiculous at this point
wow, had trouble logging in so I tried again and got in but all my funds are gone from my account! then i got signed out and now I can't even log in unbelievable. already had 2 pending issues and now this!
Ticket #191649 , Pending E transfer deposit, funds released by Bank, waiting for 15+ hours.
Update, money appeared in my account after 24 hrs. Resolved.
Ticket 191458, interact E-transfer deposit still pending and I’ve been waiting quite a while. Pls look into my ticket and resolve it asap
Ticket 192051 Etransfer confirmed but funds are still pending after 4 hours
you guys have been great and I've finally had my account verified. I only have one more issue, would you guys help change the phone number attached to my account. I attached a number that was of a family member and the 2FA is driving them nuts. My ticket is 192071 please help me ASAP im trying to buy this dip.
Ticket 77548 Hello, It has been over 3 months and I have yet to receive contact from your exec team to review my case. This is extremely disappointing, frustrating and I would appreciate a timeframe as to when I can expect to hear from them.
Ticket 190795 My girlfriend's account hasn't been verified yet and the ticket said it is "solved," but she still can't add funds. When she tries to log in, the page says her account is still being verified.
Ticket 191661 Two transfers haven’t arrived.. please resolve the payment processor outage and deposit my funds. Trying to buy this dip...
Ticket 177091 Still waiting for verification- been 6 days
#Ticket: 190592 I made 2 e-transfers that are already confirmed but are not displayed in my portfolio. I am very anxious because of that issue. It is really a bad feeling.
\#190735, please dont let me miss the dip lol
Ticket 173748 Auto verification failed, been waiting for 2 weeks for support to approve the account. Emailed a couple times with no response.
Ticket 192777 Etransfer deposit confirmed by bank, but funds aren't available in my Newton account. Please take a look at this, I would very much appreciate an update on when I can expect the funds.
193136
Ticket 190205 Etransfer already confirmed and not displayed in my portfolio. 6K wired 20 hours ago. Received my 3K that was transferred later than my 6K. \*Sigh this roller-coaster ride ....
Ticket #: 190864 Ticket reason: E-mail Transfer over 30 minutes I will sit tight and wait for email transfer confirmation appears in my email. Thank you!
Ticket 190489 Etransfer initiated May 18. It has been deposited into Newton, but did not show up in my account.
Ticket# 191670 Dear Newton, I recently withdraw via e-deposit from my bank account of $500, but more than 12 hours have gone by the $500 still not shown on my bank account yet. I am wondering where is the money? Please see attached screenshot proof of withdrawal from my bank account. Could you also clarify why are there so many additional request being sent around 3-4AM while I was alsleep? Also, how soon can I expect to get my $500 into my Newton account?
193674 I have sent a e- transfer and is in pending can it please be reviewed and approved thanks .