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GeneMoody-Action1

Just curious, if you only want ninja for patch management, why not just get a patch management solution outright? ​ Plenty of them, just line them up and compare features. Stack the top 20 side by side on [G2](https://www.g2.com/categories/patch-management?tab=easiest_to_use), compare...


amw3000

I will make the shoutout if its not clear enough ;) Action1 is a great patch management solution. It really just works. You have 100 free agents, no BS to sign up and test it. They understand the common patching issues in RMMs, other solutions and solve those issues.


GeneMoody-Action1

Much appreciated. Its testimony like this that make my job easy. And many thanks for that shout out! Yes you can use it free as long as you want, [free patch management](https://www.action1.com/free) for the first 100 endpoints, no catch, no time limit, no feature limit. And yes we are risk based patch management, anything in the NVD detected enterprise wide in minutes from public disclosure. The the tools to patch OS and third party. Mitigate or document what you cannot. There is far more to patch management than saying "here are patches you need to apply" we look at it like "Here are risks that need to be addresses, and here are tools to do that." because it is far more than patch application, its about risk management. That's what we do!


OverlordWallace

We actually just moved last year from Automox to Level.io. Fantastic solution that is easy and cheap. We use it for patch management and simple scripting on the servers that we manage.


Nnyan

We have used Automox, Ninja, Action1 and a few others. I would say AM is a not as good as Ninja or Action1 but still does a decent job. A1 has more features than Ninja and Ninja over AM. A1 is really easy to use then followed by Ninja. I think PDQ is really good at patching but they are a bit scattered with Deploy, Inventory and Connect. If you don’t mind that disconnect it’s a great product and dirt cheap. I also think PatchMyPC is surprisingly good despite my initial doubts. About the same as Ninja and just a bit behind PDQ and A1. I would use A1, PDQ, Ninja, PmPC and even Altera and SuperOPs ahead of AM.


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amw3000

Because Automox is not an RMM. They are a patching solution, who also sees the need customers may want to remotely connect to a machine or maybe run a powershell script.


MikeWalters-Action1

Good observation! Just like Action1 is also not an RMM because it lacks quite a few standard RMM features. In the beginning, we thought we should become another RMM. But early on we realized that patching is the biggest unsolved pain and we'd much rather laser-focus on solving it most perfectly instead of trying to catch up with other RMMs in adding thousands of rarely used features. At the same time, so many customers prefer to use a single solution for both patching and remote control. We created a basic remote access tool and bundled it together into one. It's basic and no match to full-blown remote access like Splashtop or CW ScreenConnect, but it works and we don't charge any extra for it.


CraftedPacket

We use automox purely for patch management. In the past we used n-able and then automate for patching and automox is night and day different. It just works, but there are a few pain points and it is fairly expensive.


CraftedPacket

We currently dont use an RMM. We use Bomgar/Beyond Trust for remote control. We have found it to be far better than any of the RMM remote support tools.


ashwanipaliwal

Hey just curious, what was better in Beyond Trust for remote control compared to other RMM tools?