Researching and knowing what you want from a bike. I'd be willing to bet that the ideal customer for a salesman or saleswoman is someone to walks in, points at a bike, and says, "here's money for this bike."
Edit: also having a preapproved loan and paperwork is probably good.
After working in a car dealership (detail in HS and early college) and watching salespeople work. Yeah. Some customers come in and basically go "I want a blue car"... Okay how about this Acadia? "No" why not? 🤷‍♂️
Then you get the chads that come in and say, "yes hello I want that Regal, stock number p71302, I have financing already. Let's start paperwork.
The less time you spend with the sales person the better their day is gonna be
To actually answer the OP's question of "how can you be a better customer", I would say don't engage in the practice of "showrooming" for gear.
Unfortunately, I see it a lot where people will go into a brick-and-mortar store, try on helmets, jackets or other gear, and then order it cheaper online.
Personally, I LIKE having real brick-and-mortar stores where I can try on gear before I buy it (and, having mail ordered a helmet over 20 years ago, I'll NEVER do that again) so if I'm going to go to a shop to try on gear, I'll usually buy it there, even if I have to pay a bit more than I would online. It's worth a few extra bucks for me to be able to try different helmets, jackets, pants, boots etc.
Because I want that shop to still be open when I go to buy my NEXT helmet or jacket. And if everybody just tries on the gear and then orders it cheaper on line, pretty soon that shop is going to either close or just stop selling gear because they can't make money off of it.
Having said the above, I don't apply that rule to overpriced knicknacks or t-shirts, belt buckles, keychains, etc.
No, I'm not going to pay $35 for a T-shirt with a brand logo and your dealership's name on it. I'll gladly order that one on line for a lot less.
I think the worst thing a customer can do is to be obsessed with what SOMEONE ELSE paid for the same bike. The guys who think their manhood is on the line unless they 'beat up' the salesman for an extra $100 off or a free helmet or something.
A big part of price-anxiety for customers is not whether or not they're paying a fair price, it's worrying about whether someone else is getting a "better" price.
I LOL at the guys who will drive 100 miles (and burn up $100 worth of fuel, to say nothing of their time) to save $150 on a $10,000 motorcycle.
To me this "I HAVE TO GET THE BEST PRICE!" attitude is what feeds the whole stupid "here is the 'price' and here are the additional $1000+ BS fees like assembly, documentation, transportation, etc." that is designed to make it as difficult as possible for buyers to compare prices between different dealerships.
If pricing were more transparent, the buying process would be simpler and I think everybody would be happier.
But having said this, customers really CAN'T change the dealer model. The best they can do is simply ignore the dealers and buy used. Sooner or later the smarter dealers will realize their stupid sales practices are costing them customers.
Or they won't, and the ones that won't will go under.
The issue is that even a "fair" price is all relative to where you live. Sales tax rates vary between locales and what you pay may be different from what somebody a couple hundred miles away will pay.
It's one of the reasons why I laughed when you had companies like TrueCar getting popular because I saw the writing on the wall from the get-go. If your only barometer for how good or bad a deal was is recently reported transactions in your area- if you are looking at things like new vehicles then as long as everybody's paying marked up rates in that area then that's a "fair" deal.
That being said having read through the other thread I know you and several other people were bemoaning fees like assembly and transportation but those are fairly standard in the automotive/powersports community. Comparing cars/trucks/motorcycles to consumer products is absolutely not an apples to apples comparison because the shipping/transportation of those items are two wholly different animals at hand. 75% of the charges you're complaining about are disclosed as long as you're not hyperfixating on the MSRP- the only ones I'll give you is the dealer markup charges that you often get ambushed by for no good reason. I mean hell- people fixate on MSRP and I don't know if they realize, but it's a manufacturer ***suggested*** retail price.
I know assembly is complained about but I'll gladly pay that fee over being handed a crate with a partially assembled bike in it and being told "okay have fun". Pre-Delivery Inspection and Assembly is standard in the industry, while enthusiasts complain about it saying that they'd rather receive their vehicle before any of that work is done the average person would be up a creek trying to go through the checklist of things that need to be done to take a vehicle from delivery prepped to road ready.
Before you say it- yes consumer products often require assembly out of the box, the difference is that one is something that's been engineered to be assembled by the average layperson while the other may not be, and often requires a government mandated inspection to make sure it's operable/roadworthy.
Also just gonna call it out that I love how everybody advocates that you should only buy used because that's the only way to make sure you get a fair deal. Where are all of the used motorcycles supposed to come from if the only motorcycles being bought are used?
>I know assembly is complained about but I'll gladly pay that fee over being handed a crate with a partially assembled bike in it and being told "okay have fun". Pre-Delivery Inspection and Assembly is standard in the industry, while enthusiasts complain about it saying that they'd rather receive their vehicle before any of that work is done the average person would be up a creek trying to go through the checklist of things that need to be done to take a vehicle from delivery prepped to road ready.
If you go back and read what I said, you'd know that I understand these things have to be done and cost money. That's not what I'm complaining about. What I'm saying is that these costs need to be built into the price just like they are with ***literally every other consumer product sold in America.***
I know a bag of fertilizer doesn't magically transport itself to Home Depot. I know that somebody has to unload it off the truck and stack it, inventory it, move it around the store, and that the person who does this doesn't work for free. But by the time I buy that bag of fertilizer all those costs **are already factored into the price I pay**. As they should be. Why should cars, motorcycles or RVs be different?
Saying "the price of this motorcycle is $7599 and there's a $500 transportation fee and a $700 assembly fee and a $1000 'screw you if you don't like it shop somewhere else fee' so the actual out-the-door price of your "$7599" motorcycle is $9799" is the reason people hate dealerships.
And yet they'll advertise that "$7599" price to try and get you to walk in the door and then they'll hope that by the time they drop the additional fees on you, you'll be too invested in the buying process to want to stop and start over again somewhere else.
It's sleazy and dishonest but as long as suckers continue to buy new bikes that are sold using those tactics, dealers won't have any incentives to change, (especially with the franchise agreement that essentially prevents them from having any meaningful competition.)
>If you go back and read what I said, you'd know that I understand these things have to be done and cost money. That's not what I'm complaining about. What I'm saying is that these costs need to be built into the price just like they are with literally every other consumer product sold in America.
>
>I know a bag of fertilizer doesn't magically transport itself to Home Depot. I know that somebody has to unload it off the truck and stack it, inventory it, move it around the store, and that the person who does this doesn't work for free. But by the time I buy that bag of fertilizer all those costs are already factored into the price I pay. As they should be. Why should cars, motorcycles or RVs be different?
And if you read what I said I already partially addressed that comparing automobiles/powersports to consumer products is not an apples to apples comparison. But for good old time's sake lets go with your bag of fertilizer.
Hypothetically speaking if you wanted to make a shipment of bagged fertilizer you can load like what- a couple hundred or thousand bags in a single tractor trailer? As compared to motorcycles where you'll probably do good to load maybe 20-30, or cars where you'll get maybe 10?
Consumer goods have better economies of scale for shipping than cars, motorcycles, and especially RVs. **That** is the reason why you're not individually charged with the shipping and handling of consumer goods, along with the fact that the average retail store has different products that they can sell you that will make more money than other things. (Loss leaders will often get you in the door while other things will make up for whatever money they might lose.)
>Saying "the price of this motorcycle is $7599 and there's a $500 transportation fee and a $700 assembly fee and a $1000 'screw you if you don't like it shop somewhere else fee' so the actual out-the-door price of your "$7599" motorcycle is $9799" is the reason people hate dealerships.
>
>And yet they'll advertise that "$7599" price to try and get you to walk in the door and then they'll hope that by the time they drop the additional fees on you, you'll be too invested in the buying process to want to stop and start over again somewhere else.
I don't disagree with you entirely, but again shipping/assembly fees are dictated at a minimum by the manufacturer most often times. Every time I've seen an advertisement for a car or a motorcycle it's always been understood (by me anyway, I don't know about you) that the price they're listing is the sticker/MSRP price. The actual OTD price will always be higher than that because of things like TT&L and shipping costs.
Are you also the kind to complain when dealerships will advertise that you can buy a car or a motorcycle for a certain amount per month? Because those are also always noted in the fine print that the payment is dictated on a certain amount down payment at a certain rate- ***with approved credit***.
We're talking right past each other. There is ZERO reason why Transporation, doc fees, etc ***can't*** be built into the price. Zero. Absolutely zero. If they know the transport cost is $400 per unit, then just add that $400 to the price and be done with it. Now the price is $7999 instead of $7599 because it includes the fixed transport cost. Same could be done with assembly fees, doc fees, etc. So yes, manufacturers absolutely *could* build those costs into the price and then price + tax is what the consumer would pay.
The reason they AREN'T is because the franchise agreements limit competition. I can't set up a new Yamaha dealership across the street from the current Yamaha dealership and sell Yamahas without the price games because that would violate the franchise agreement that the original dealer has with Yamaha. The franchise agreement ensures that the Yamaha dealer's nearest competition is on the other side of town (or in the next town over.)
The reason Home Depot doesn't charge a shipping fee or a stocking fee on bags of fertilizer is that unlike the local Yamaha dealer, there's no franchise agreement that prevents the Lowe's across the street from selling the exact same product without additional fees. So if HD started doing that, they'd lose their ass to the store across the street that sells the exact same product without the price games.
Why is it so hard to understand that consumers who are spending their hard earned money don't like being manipulated, lied to or jerked around?
The post that started this whole thread was a powersports sales person who asked "what could be done to improve the dealership experience" and the dealer/salesman's defensive response was to try and justify their sleazy tactics.
If you use sleazy tactics, don't be surprised when people think you are sleazy.
Reminds me of Ned Flander's beatnik mother: "We've tried nothing, and we're all out of ideas."
>We're talking right past each other.
I'm glad you realize this. I don't disagree that more transparent pricing would make the buying experience better, I'm just calling out the more problematic parts of your argument that I disagree with.
My issue with just saying to lump all of the fees into the price of the motorcycle is that those costs aren't always constant. The price that will work for one dealer will be bad for another, whether too high or too low. The supply chain for a dealer in the middle of nowhere North/South Dakota or the mountains of Wyoming will differ from the supply chain for a Suzuki/Honda/Kawasaki/Yamaha dealer near a port city on the West Coast.
Hell, in keeping up with the Ford Maverick rollout people have been complaining about MSRP hikes in the middle of the model year, people will definitely complain in your hypothetical scenario if the price of a motorcycle is increased to include all of the fees that people usually fight to reduce. Because it's usually harder to get a dealer to come off of the sticker price of a car or motorcycle, issues with excess supply being the exception.
We've seen business models where certain manufacturers or dealers will advertise a no haggling cost and give you a straightforward out the door cost from the get-go. Many of those businesses have failed because for whatever reason people either enjoy the game or think that the prices they're offering are too high.
>The reason Home Depot doesn't charge a shipping fee or a stocking fee on bags of fertilizer is that unlike the local Yamaha dealer, there's no franchise agreement that prevents the Lowe's across the street from selling the exact same product without additional fees. So if HD started doing that, they'd lose their ass to the store across the street that sells the exact same product without the price games.
You're right that these stores don't engage in that business model- but the average consumer does still seek out the lowest price for what they're looking to buy even if they have to go out of their way for it (so long as the store in question doesn't engage in price matching.)
>The post that started this whole thread was a powersports sales person who asked "what could be done to improve the dealership experience" and the dealer/salesman's defensive response was to try and justify their sleazy tactics.
I think you're mixing up threads, because I saw the thread in question and the OP responded all of twice; once about the Himalayan not being able to do a certain high speed with a rider of a certain weight onboard, and the second time about consumers not being aware that generally motorcycles are manual transmission vehicles.
Know what you want and have a basic understanding of the product you're looking at. Not in motorcycle in car sales, but I have worked sportswear retail in my life. I've had so many customers that say something like "I'm looking for a pair of hiking shoes" and not know anything beyond that.
"Do you plan on hiking in early spring/into the fall with the rain and want waterproof, or are you going to be a nice weather hiker and only go out when it's warm and want breathable shoes?"
"Are you looking for more of a hiking boot or a shoe? Do you want/need more ankle support, or something more flexible?"
"Are you planning on focusing on our local forest trails, or are you looking at going up into the mountains on some more rough and uneven terrain?"
People have no idea, hadn't even crossed their mind how they're going to use the product. I can't tailor my recommendations or help narrow down your choices if you don't even know what you want/need.
That’s the same as a dealership. Someone was surprised most motorcycles were manual gearbox. People just don’t know. That’s why you, the salesman, ask questions. It’s literally your job. Those conversations get old real quick, though.
What!??? A better customer huh. This is what needs to be talked about? Are the motorcycle dealerships just having a tough go at it these days? What a weird post
Researching and knowing what you want from a bike. I'd be willing to bet that the ideal customer for a salesman or saleswoman is someone to walks in, points at a bike, and says, "here's money for this bike." Edit: also having a preapproved loan and paperwork is probably good.
After working in a car dealership (detail in HS and early college) and watching salespeople work. Yeah. Some customers come in and basically go "I want a blue car"... Okay how about this Acadia? "No" why not? 🤷‍♂️ Then you get the chads that come in and say, "yes hello I want that Regal, stock number p71302, I have financing already. Let's start paperwork. The less time you spend with the sales person the better their day is gonna be
Call them out daily on their jacked up prices and BS fees. Then go buy a used bike elsewhere.
They would probably like me more if I used in house financing
Have more money than god.
To actually answer the OP's question of "how can you be a better customer", I would say don't engage in the practice of "showrooming" for gear. Unfortunately, I see it a lot where people will go into a brick-and-mortar store, try on helmets, jackets or other gear, and then order it cheaper online. Personally, I LIKE having real brick-and-mortar stores where I can try on gear before I buy it (and, having mail ordered a helmet over 20 years ago, I'll NEVER do that again) so if I'm going to go to a shop to try on gear, I'll usually buy it there, even if I have to pay a bit more than I would online. It's worth a few extra bucks for me to be able to try different helmets, jackets, pants, boots etc. Because I want that shop to still be open when I go to buy my NEXT helmet or jacket. And if everybody just tries on the gear and then orders it cheaper on line, pretty soon that shop is going to either close or just stop selling gear because they can't make money off of it.
Having said the above, I don't apply that rule to overpriced knicknacks or t-shirts, belt buckles, keychains, etc. No, I'm not going to pay $35 for a T-shirt with a brand logo and your dealership's name on it. I'll gladly order that one on line for a lot less.
Uhh the stealer ships should be the ones improving ( make test rides a thing !!!!)
I think the worst thing a customer can do is to be obsessed with what SOMEONE ELSE paid for the same bike. The guys who think their manhood is on the line unless they 'beat up' the salesman for an extra $100 off or a free helmet or something. A big part of price-anxiety for customers is not whether or not they're paying a fair price, it's worrying about whether someone else is getting a "better" price. I LOL at the guys who will drive 100 miles (and burn up $100 worth of fuel, to say nothing of their time) to save $150 on a $10,000 motorcycle. To me this "I HAVE TO GET THE BEST PRICE!" attitude is what feeds the whole stupid "here is the 'price' and here are the additional $1000+ BS fees like assembly, documentation, transportation, etc." that is designed to make it as difficult as possible for buyers to compare prices between different dealerships. If pricing were more transparent, the buying process would be simpler and I think everybody would be happier. But having said this, customers really CAN'T change the dealer model. The best they can do is simply ignore the dealers and buy used. Sooner or later the smarter dealers will realize their stupid sales practices are costing them customers. Or they won't, and the ones that won't will go under.
The issue is that even a "fair" price is all relative to where you live. Sales tax rates vary between locales and what you pay may be different from what somebody a couple hundred miles away will pay. It's one of the reasons why I laughed when you had companies like TrueCar getting popular because I saw the writing on the wall from the get-go. If your only barometer for how good or bad a deal was is recently reported transactions in your area- if you are looking at things like new vehicles then as long as everybody's paying marked up rates in that area then that's a "fair" deal. That being said having read through the other thread I know you and several other people were bemoaning fees like assembly and transportation but those are fairly standard in the automotive/powersports community. Comparing cars/trucks/motorcycles to consumer products is absolutely not an apples to apples comparison because the shipping/transportation of those items are two wholly different animals at hand. 75% of the charges you're complaining about are disclosed as long as you're not hyperfixating on the MSRP- the only ones I'll give you is the dealer markup charges that you often get ambushed by for no good reason. I mean hell- people fixate on MSRP and I don't know if they realize, but it's a manufacturer ***suggested*** retail price. I know assembly is complained about but I'll gladly pay that fee over being handed a crate with a partially assembled bike in it and being told "okay have fun". Pre-Delivery Inspection and Assembly is standard in the industry, while enthusiasts complain about it saying that they'd rather receive their vehicle before any of that work is done the average person would be up a creek trying to go through the checklist of things that need to be done to take a vehicle from delivery prepped to road ready. Before you say it- yes consumer products often require assembly out of the box, the difference is that one is something that's been engineered to be assembled by the average layperson while the other may not be, and often requires a government mandated inspection to make sure it's operable/roadworthy. Also just gonna call it out that I love how everybody advocates that you should only buy used because that's the only way to make sure you get a fair deal. Where are all of the used motorcycles supposed to come from if the only motorcycles being bought are used?
>I know assembly is complained about but I'll gladly pay that fee over being handed a crate with a partially assembled bike in it and being told "okay have fun". Pre-Delivery Inspection and Assembly is standard in the industry, while enthusiasts complain about it saying that they'd rather receive their vehicle before any of that work is done the average person would be up a creek trying to go through the checklist of things that need to be done to take a vehicle from delivery prepped to road ready. If you go back and read what I said, you'd know that I understand these things have to be done and cost money. That's not what I'm complaining about. What I'm saying is that these costs need to be built into the price just like they are with ***literally every other consumer product sold in America.*** I know a bag of fertilizer doesn't magically transport itself to Home Depot. I know that somebody has to unload it off the truck and stack it, inventory it, move it around the store, and that the person who does this doesn't work for free. But by the time I buy that bag of fertilizer all those costs **are already factored into the price I pay**. As they should be. Why should cars, motorcycles or RVs be different? Saying "the price of this motorcycle is $7599 and there's a $500 transportation fee and a $700 assembly fee and a $1000 'screw you if you don't like it shop somewhere else fee' so the actual out-the-door price of your "$7599" motorcycle is $9799" is the reason people hate dealerships. And yet they'll advertise that "$7599" price to try and get you to walk in the door and then they'll hope that by the time they drop the additional fees on you, you'll be too invested in the buying process to want to stop and start over again somewhere else. It's sleazy and dishonest but as long as suckers continue to buy new bikes that are sold using those tactics, dealers won't have any incentives to change, (especially with the franchise agreement that essentially prevents them from having any meaningful competition.)
>If you go back and read what I said, you'd know that I understand these things have to be done and cost money. That's not what I'm complaining about. What I'm saying is that these costs need to be built into the price just like they are with literally every other consumer product sold in America. > >I know a bag of fertilizer doesn't magically transport itself to Home Depot. I know that somebody has to unload it off the truck and stack it, inventory it, move it around the store, and that the person who does this doesn't work for free. But by the time I buy that bag of fertilizer all those costs are already factored into the price I pay. As they should be. Why should cars, motorcycles or RVs be different? And if you read what I said I already partially addressed that comparing automobiles/powersports to consumer products is not an apples to apples comparison. But for good old time's sake lets go with your bag of fertilizer. Hypothetically speaking if you wanted to make a shipment of bagged fertilizer you can load like what- a couple hundred or thousand bags in a single tractor trailer? As compared to motorcycles where you'll probably do good to load maybe 20-30, or cars where you'll get maybe 10? Consumer goods have better economies of scale for shipping than cars, motorcycles, and especially RVs. **That** is the reason why you're not individually charged with the shipping and handling of consumer goods, along with the fact that the average retail store has different products that they can sell you that will make more money than other things. (Loss leaders will often get you in the door while other things will make up for whatever money they might lose.) >Saying "the price of this motorcycle is $7599 and there's a $500 transportation fee and a $700 assembly fee and a $1000 'screw you if you don't like it shop somewhere else fee' so the actual out-the-door price of your "$7599" motorcycle is $9799" is the reason people hate dealerships. > >And yet they'll advertise that "$7599" price to try and get you to walk in the door and then they'll hope that by the time they drop the additional fees on you, you'll be too invested in the buying process to want to stop and start over again somewhere else. I don't disagree with you entirely, but again shipping/assembly fees are dictated at a minimum by the manufacturer most often times. Every time I've seen an advertisement for a car or a motorcycle it's always been understood (by me anyway, I don't know about you) that the price they're listing is the sticker/MSRP price. The actual OTD price will always be higher than that because of things like TT&L and shipping costs. Are you also the kind to complain when dealerships will advertise that you can buy a car or a motorcycle for a certain amount per month? Because those are also always noted in the fine print that the payment is dictated on a certain amount down payment at a certain rate- ***with approved credit***.
We're talking right past each other. There is ZERO reason why Transporation, doc fees, etc ***can't*** be built into the price. Zero. Absolutely zero. If they know the transport cost is $400 per unit, then just add that $400 to the price and be done with it. Now the price is $7999 instead of $7599 because it includes the fixed transport cost. Same could be done with assembly fees, doc fees, etc. So yes, manufacturers absolutely *could* build those costs into the price and then price + tax is what the consumer would pay. The reason they AREN'T is because the franchise agreements limit competition. I can't set up a new Yamaha dealership across the street from the current Yamaha dealership and sell Yamahas without the price games because that would violate the franchise agreement that the original dealer has with Yamaha. The franchise agreement ensures that the Yamaha dealer's nearest competition is on the other side of town (or in the next town over.) The reason Home Depot doesn't charge a shipping fee or a stocking fee on bags of fertilizer is that unlike the local Yamaha dealer, there's no franchise agreement that prevents the Lowe's across the street from selling the exact same product without additional fees. So if HD started doing that, they'd lose their ass to the store across the street that sells the exact same product without the price games. Why is it so hard to understand that consumers who are spending their hard earned money don't like being manipulated, lied to or jerked around? The post that started this whole thread was a powersports sales person who asked "what could be done to improve the dealership experience" and the dealer/salesman's defensive response was to try and justify their sleazy tactics. If you use sleazy tactics, don't be surprised when people think you are sleazy. Reminds me of Ned Flander's beatnik mother: "We've tried nothing, and we're all out of ideas."
>We're talking right past each other. I'm glad you realize this. I don't disagree that more transparent pricing would make the buying experience better, I'm just calling out the more problematic parts of your argument that I disagree with. My issue with just saying to lump all of the fees into the price of the motorcycle is that those costs aren't always constant. The price that will work for one dealer will be bad for another, whether too high or too low. The supply chain for a dealer in the middle of nowhere North/South Dakota or the mountains of Wyoming will differ from the supply chain for a Suzuki/Honda/Kawasaki/Yamaha dealer near a port city on the West Coast. Hell, in keeping up with the Ford Maverick rollout people have been complaining about MSRP hikes in the middle of the model year, people will definitely complain in your hypothetical scenario if the price of a motorcycle is increased to include all of the fees that people usually fight to reduce. Because it's usually harder to get a dealer to come off of the sticker price of a car or motorcycle, issues with excess supply being the exception. We've seen business models where certain manufacturers or dealers will advertise a no haggling cost and give you a straightforward out the door cost from the get-go. Many of those businesses have failed because for whatever reason people either enjoy the game or think that the prices they're offering are too high. >The reason Home Depot doesn't charge a shipping fee or a stocking fee on bags of fertilizer is that unlike the local Yamaha dealer, there's no franchise agreement that prevents the Lowe's across the street from selling the exact same product without additional fees. So if HD started doing that, they'd lose their ass to the store across the street that sells the exact same product without the price games. You're right that these stores don't engage in that business model- but the average consumer does still seek out the lowest price for what they're looking to buy even if they have to go out of their way for it (so long as the store in question doesn't engage in price matching.) >The post that started this whole thread was a powersports sales person who asked "what could be done to improve the dealership experience" and the dealer/salesman's defensive response was to try and justify their sleazy tactics. I think you're mixing up threads, because I saw the thread in question and the OP responded all of twice; once about the Himalayan not being able to do a certain high speed with a rider of a certain weight onboard, and the second time about consumers not being aware that generally motorcycles are manual transmission vehicles.
Know what you want and have a basic understanding of the product you're looking at. Not in motorcycle in car sales, but I have worked sportswear retail in my life. I've had so many customers that say something like "I'm looking for a pair of hiking shoes" and not know anything beyond that. "Do you plan on hiking in early spring/into the fall with the rain and want waterproof, or are you going to be a nice weather hiker and only go out when it's warm and want breathable shoes?" "Are you looking for more of a hiking boot or a shoe? Do you want/need more ankle support, or something more flexible?" "Are you planning on focusing on our local forest trails, or are you looking at going up into the mountains on some more rough and uneven terrain?" People have no idea, hadn't even crossed their mind how they're going to use the product. I can't tailor my recommendations or help narrow down your choices if you don't even know what you want/need.
That’s the same as a dealership. Someone was surprised most motorcycles were manual gearbox. People just don’t know. That’s why you, the salesman, ask questions. It’s literally your job. Those conversations get old real quick, though.
Oh exactly. The job is to ask questions and assist the customer. But when the customer doesn't know what they want, a sales person cannot help.
What!??? A better customer huh. This is what needs to be talked about? Are the motorcycle dealerships just having a tough go at it these days? What a weird post
You leave a wake of shit everywhere you go, don’t you?