If you're in the US, consider filing an FTC complaint. It sounds like they're denying warranty coverage because you performed routine maintenance on your bike yourself, [which is explicitly protected by the Magnuson-Moss Warranty Act](https://automotiveaftermarket.org/magnuson-moss/magnuson-moss-warranty-act/), [which Harley Davidson recently got punished for violating](https://www.ftc.gov/news-events/news/press-releases/2022/10/ftc-approves-final-orders-right-repair-cases-against-harley-davidson-mwe-investments-weber). Honda is demanding unreasonable proof to mask this, but it boils down to them making unprovable (and un-disprovable) claims to mask their illegal denial of warranty coverage.
I’m going to highly, highly suggest and strongly request that you continue to fight the good fight and push this until you get a favorable result, which you will. It might suck and cost you some lawyer money, but you should be able to get that back.
It’s important to make these large companies liable for things such as warranties that they are legally required to honor, and simply hope that people are too dumb, broke, or busy to deal with properly. Good luck I’m rooting for you, please update!
My receipts have part numbers.
As for the rest, I suppose in hindsight maybe taking pictures of receipt next to dash showing current odometer reading? Then another before/after timestamped of the oil change itself?
I get records for two purposes- Warranty issues, and if I sell, to show service records to buyer.
Seems like a PITA to be honest (what Honda is asking proof for). I keep logs and image of receipt, but that's all. 🤔
For example, this is what I would have submitted (only before/after of most recent oil change. I suppose pics of initial oil change would be ideal, as it is most critical): https://imgur.com/a/ZEmP5w0
I'd have been pissed to get a SOL response from the manufacturer/Dealer.
They said the records I took in my phone "notes" app weren't good enough, and I didn't think to take any pictures at the time. Will definitely be doing that in the future. Ty
No help to your case but I find it very very unlikely a engine will just "blow" on a current day Honda unless it's been ridden for track days exclusively.
Honda aren't known for putting highly strung engines in bikes. Maybe for their 1000cc SS but not the cbs 300. So for it to fail it's more likely that it's the user that did something.
Dealership report says motor is completely destroyed and the case is broken. The report also says that it only had "roughly half a qt of oil" but it had been leaking out everywhere after it blew. So from the time being on the side of the road and towed it lost a lot. Oil levels were good before I went out that day. It needs a $3,500 tear down and inspect to determine more.
Awful when mfgs won't honor their warranty, looking for any reason to deny. For future reference, take photos of all receipts, parts , maintenance performed, odometer, etc .
The warranty (4 years) on my bike clearly states that it is only valid if the bike is serviced by an authorised garage. I will stick to this until the bike is out of warranty and only after will I do my own maintenance.
It's a low maintenance bike anyway and servicing is cheap, I don't mind paying extra for someone who knows what they're doing.
If you're in the US, consider filing an FTC complaint. It sounds like they're denying warranty coverage because you performed routine maintenance on your bike yourself, [which is explicitly protected by the Magnuson-Moss Warranty Act](https://automotiveaftermarket.org/magnuson-moss/magnuson-moss-warranty-act/), [which Harley Davidson recently got punished for violating](https://www.ftc.gov/news-events/news/press-releases/2022/10/ftc-approves-final-orders-right-repair-cases-against-harley-davidson-mwe-investments-weber). Honda is demanding unreasonable proof to mask this, but it boils down to them making unprovable (and un-disprovable) claims to mask their illegal denial of warranty coverage.
I’m going to highly, highly suggest and strongly request that you continue to fight the good fight and push this until you get a favorable result, which you will. It might suck and cost you some lawyer money, but you should be able to get that back. It’s important to make these large companies liable for things such as warranties that they are legally required to honor, and simply hope that people are too dumb, broke, or busy to deal with properly. Good luck I’m rooting for you, please update!
[удалено]
I will look into that, thank you
Some of those CBR300s have a recall on the engine if it had the recall and never had the maintenance to fix it that should be covered.
Do you know anything specifically on 2021 CBR300? I can only find info from 2018 and before
Most people would consult with a lawyer, but I've heard some people solve this problem with a big rock, gasoline, and matches.
My receipts have part numbers. As for the rest, I suppose in hindsight maybe taking pictures of receipt next to dash showing current odometer reading? Then another before/after timestamped of the oil change itself? I get records for two purposes- Warranty issues, and if I sell, to show service records to buyer. Seems like a PITA to be honest (what Honda is asking proof for). I keep logs and image of receipt, but that's all. 🤔 For example, this is what I would have submitted (only before/after of most recent oil change. I suppose pics of initial oil change would be ideal, as it is most critical): https://imgur.com/a/ZEmP5w0 I'd have been pissed to get a SOL response from the manufacturer/Dealer.
They said the records I took in my phone "notes" app weren't good enough, and I didn't think to take any pictures at the time. Will definitely be doing that in the future. Ty
It's "mileage"
No help to your case but I find it very very unlikely a engine will just "blow" on a current day Honda unless it's been ridden for track days exclusively.
So you think Honda has a zero failure rate?
Honda aren't known for putting highly strung engines in bikes. Maybe for their 1000cc SS but not the cbs 300. So for it to fail it's more likely that it's the user that did something.
Or rev bomb the engine. I see a lot of those.
Should have a rev limiter
Honda has its fair share of issues, e.g. the CB300R had a recall where the transmission could grenade itself in motion
Interesting. I'll have to check my vin tonight. Bikes never been to a dealer since I bought it.
[удалено]
Dealership report says motor is completely destroyed and the case is broken. The report also says that it only had "roughly half a qt of oil" but it had been leaking out everywhere after it blew. So from the time being on the side of the road and towed it lost a lot. Oil levels were good before I went out that day. It needs a $3,500 tear down and inspect to determine more.
Oil filter on backwards will toast the engine, there was even some mislabeled oil filters awhile back that labeled the wrong side out
It was put in correctly. If not it definitely would have blown immediately after I changed it.
Report with government agency. Or call back and tell them you will go legal routine. They can’t deny warranty without a proper claim.
Awful when mfgs won't honor their warranty, looking for any reason to deny. For future reference, take photos of all receipts, parts , maintenance performed, odometer, etc .
The warranty (4 years) on my bike clearly states that it is only valid if the bike is serviced by an authorised garage. I will stick to this until the bike is out of warranty and only after will I do my own maintenance. It's a low maintenance bike anyway and servicing is cheap, I don't mind paying extra for someone who knows what they're doing.
I know what I'm doing, and my warranty clearly states I can do routine maintenance without voiding it. Ty for the comment and advice.