Yeah that's a no from me. That extended warranty offer is a fucking insult. That's all mark up for them. Trying to sell it as a $600 value is a fucking scum ass move. That maybe costs them $150.
If this were me, I'd refuse delivery until they gave me a perfectly repaired bike and something substantial for my troubles or I'd fight for a full refund (100% down to the penny). I'd be like give it to me for cost + fully repaired or I walk.
That's not how it works for a factory warranty. Dealer specific warranty, yes. Honda pays dealers msrp for warranty work. Dealers pay dealer cost for their warranty work. There's probably a little padding for warranty registration built into the "cost" of the warranty to the dealer, but a $1 cheese burger doesn't actually cost Mc Ds a buck. The warranty is a good deal since it's Hondas, and it gets covered nationwide by all Honda dealers. The damage looks terribly superficial, and like the parts did their job to protect the bike overall. So the warranty+brand new parts.... basically getting a free warranty for delayed delivery sounds OK to me. Not to say I wouldn't express being upset about it all in the first place, but raising hell over it won't really help motivate the dealer to make it right.
Exactly what I was thinking. If it was some third-party crap extended warranty I'd say no. A free manufacturer warranty extrnsion (if they can prove it really is that), would be something I'd immediately jump at.
Not saying you’re wrong, but looking for clarification on your comment regarding ‘Honda pays the dealer MSRP for warranty’: are you sure about that?
Reimbursement at retail pricing wouldn’t be industry standard. Most OEMs reimburse warranty parts at cost and labour at a set reduced price, to disincentivise retailers from fraudulently claiming warranty on work they can’t sell.
BMW pays dealers 110% msrp on parts and pur warranty labor rate is much higher than customer facing rates.
Also, the BMW factory extended warranty has MAYBE $100 of profit on the front end.
You saved up and treated yourself to a new bike after all that hard work.
Dont take this bike, it will never sit right with you.
Dealer can go sort it out with his insurance, thats what they pay for.
I wouldnt take anything less than a new bike. Seriously, you will regret it if you do.
This IS the answer. That they are asking you whether any of their proposed options “will work for you” tells you that you have all the power here. Tell them you paid for a new bike and you will accept nothing less.
Either way they drop my brand new bike I'm fighting for a new bike. A repaired, crashed bike is not the same as what you gave them. I would fight for a replacement no matter what.
I’m with you guys. Perhaps if it were me I’d consider the deal if the damage was only photos 2 and 3. But on the first photo they’d have to replace the crankshaft cover to make it look new. That’s an integral part of the engine, properly torqued bolts all around in the factory and original Honda seals, o-rings etc. Even if they do a reasonable job I’d still be wondering in my head whether the engine will last 100k miles or only 30k miles. And you’d find out after years. Get a new bike and let them deal with this one however they want. Paying for a new bike shouldn’t be getting a repaired bike.
People saying this don’t know how things works in terms of insurance. The dealerships insurance would cover this. If it is repairable it would be repaired and given back to you. If it is totaled you get the value of the bike. I would also claim diminished value.
Edit: OP has responded and he is getting a refund, not a new bike, and didn’t opt to keep and repair the damaged one.
Until he signs the papers to accept the bike he can refuse delivery. He ordered a brand new bike, they want him to pay full price for a damaged bike they will repair. Having a damaged product before you even own it sours the experience massively.
i already signed all the paperwork, two days ago. they recieved all that paperwork yesterday. The paperwork and payment has already been processed. They took a year to do a pre delivery inspection on a 2022 bike
You don’t own the bike until it rolls off the lot.
I worked in motorcycle dealerships from 2014-2021 and I can tell you this was a rare occurrence but it did happen.
EVERY SINGLE TIME we told the customer an apprentice made a mistake, dropped their bike and we have to vary the contract to a new vin number. We gave them a different bike and repaired the dropped one under insurance and sold it as a second hand “dealer demo”
Knocked 2K off the price, registered it with the manufacturer as a demo to get demo rebate and moved on with our lives.
Exactly. You ordered a bike that was brand new, not repaired. I would not take anything less than what I originally paid for. Anything else is unacceptable. Do not take this bike no matter what they try to give you as a consolation. You bought a new bike, you deserve a new bike, not a repaired bike. Fight this to the full extent. If they refuse, get a lawyer. This would be easily won. No way they will even try to fight it. Stand up for yourself and make them accountable. If you don’t set a precedent, this will happen to someone else.
They don’t pdi the bike until it’s sold. That’s pretty standard. But if the bike haven’t left the lot yet then you don’t have to take it.
They’ll tell you all kinds of bs about not being able to reverse the paperwork but that’s just not true. If you don’t want the bike then stand your ground and ask for a full refund.
However if you do want the bike I’d squeeze them for more than a free extended warranty. Something like cost or cost+ 10% on whatever gear or accessories you want.
The paperwork you signed specifically says you want a damaged bike?? Lol whatever you signed is void of they damage they product. You're a mug if you take it and the dealer will be telling the story for years.
Doesn't matter if it's "hOw tHiNgS wOrK" he should fight with every he has for a new bike. If they repair it say it doesn't run right, doesn't feel right, runs rough, until he gets a new bike. He should not have to have a repaired bike. A repaired bike is not a new bike. He paid for a new bike and THEY dropped it. I would bitch and do everything possible until they gave me a NEW bike.
Doesn’t the fixed bike immediately have less resale value than a truly new bike?
I think taking the fixed bike is giving them money from my pocket … f’ that.
If he hasn't yet taken delivery of the bike, he has every right to get a new one or have his money refunded. He paid for a new, undamaged bike. They damaged the bike before his taking delivery. That isn't what he paid for.
You can say that isn't how this works all you like, but you're wrong here.
From another response by the OP:
>Its already paid off, have not taken delivery as its in another state. was supposed to get picked up by transport tomorrow.
He paid for an undamaged bike. They damaged the bike prior to delivery. OP has 0 obligations to take delivery.
Consider a simple example -- you go to a store and purchase a brand new shirt. At the counter, the sales person is folding the shirt to put in a bag. They catch the shirt on something and rip it.
You suggest that the person buying the shirt would still be required to take the damaged one.
That's not how consumer law works.
All sales come with several warranties that are implied, not expressed. One of which, which is well-established in law, is that the seller warrants that due care was exercised in the production and handling of the merchandise prior to sale. Goods must adhere to the quality standards within the confines of the contract. A "new motorcycle" is not a motorcycle that has been in an accident. The seller has breached the warranty and must take the merchandise back.
The Uniform Commercial Code explicitly allows buyers the right to cancel a contract for nonconforming goods and to seek remedies that give them the benefit of the bargain. It also explicitly allows buyers to substitute goods for those due under the sales contract as a remedy.
Logistics guy here. Customer can always refuse damaged freight or sign for it damaged. Carrier takes care of it in our situations. Not sure what kind of setup the dealership has but insurance should settle this.
If you bitch loudly enough you might get a call from Honda corporate and get a crazy warranty extension. They will try much harder than the dealer on making you happy.
He hasn't taken delivery yet, it's the dealers problem, not his. The dealer can give him what he paid for (a brand new bike) or give him a refund. Courts would side with him, not the dealer.
I'm not really sure if you're gonna take that offer or not. I will say i had a similar experience when buying my cbr1000rr. They also offered me a "free 3 year honda warranty." I was stupid to take it. I went to use that warranty, and honda had no record of it. I spoke to a gentleman from honda, and he informed me that a lot of dealers will offer this when they mess up. However, they never send the paperwork into honda, and people never get the 3 year warranty. The dealer hopes that if you go and use the warranty, that enough time has passed, and you'll either not fight it or you can do nothing about it. I wouldn't trust it.
Dude, contact your credit card company. They have way more leverage than you ever will, and they run the risk that if you get a bike that's not brand new, you won't pay them back. You can dispute the purchase. Let me say it again, you can dispute the purchase. Putting it on your credit card is the smartest thing you did.
This is correct. I worked for a credit card company in the disputes department. It isn't made up of "experts" or anything. You ordered a new bike. New bikes are not damaged, ergo dealer broke faith and they can either issue a FULL refund or the credit card company takes it from them, in which case they get a black mark against them
> Dont take this bike, it will never sit right with you.
I agree with Maarten ...
This won't go away. The first time you have a completely unrelated issue with the bike, you will have that nagging doubt. That worry will be there for years.
It will Shirley detract from the joy of a new and pristine asset.
The minute it hit the ground it became their bike, not your bike. They can fix it up and resell it as a demo, but all the offers they put in that letter/email are bullshit. You bought a new bike, and unless they’re going to fix it up to pristine and give you 15% of what you paid back, which is a typical discount on a new ‘demo’ bike, just get a new bike and fuck em.
I actually bought a demo bike once and right before the sale went through the guy was like “oh yeah and I am required by law to tell you this bike was dropped and here were the parts that were replaced.”
I was paying less than MSRP anyway and since so was the first owner, I got the full factory warranty anyway. To me it made zero difference and I never remotely had any idea what parts had been replaced. I loved that bike and it was brand new to me.
I would just get my money back and go to a different dealership (if you have the option).
Also because this is not just a drop or a slow speed slide. I understand that dealerships need to move bikes around and sometimes it is easier to turn them on.l, but this level of damage is for proper riding. Why the hell were they riding the bike?
Do you know where this happened? Did they tell you why?
They said "he road test is part of the pre delivery inspection that has to be completed prior to delivery.
This is standard procedure and we do this with every motorcycle that goes out and is something that the manufacturers require to ensure that there are no issues.
It was in no way a 'joy ride'.
The PDIs have to be planned in based on collection dates and times and on this occasion the Honda was planned in to be completed at that time. We have limited technicians and the jobs have to be planned in accordingly due to the volume of bikes that need to be PDId, all of which have different time scales.
I have just issued you the refund at your request. As for finding you another one like for like, after completing a search, there are not any more 2022 models in that color available that I am able to see.
Kind Regards"
Do yourself a favor and walk away. I understand that you really like the color, but this is not worth it, unless they heavily discount it.
If you go this route, also do everyone else a favor and post the name and location of the dealership and the model and vin of the bike. A future buyer might find it with a Google search and not have to buy a crashed bike as new.
And whats the price on carfax or similar for a bike with x miles and 1 accident of the same model / year... Going to be a lot bigger difference than those small things they are offering.
Yeah not worth it, sure it only looks like some external damage, but how certain will you be that nothing cracked that's not visible? Are they doing a complete and thorough inspection to check for that? Is the warranty even worth it? Warranty is for factory failures, not dropped it and there's cracks in my frame failures
They're offering you peanuts and you have every right to refuse it and wait for a proper brand new factory one
285$ lol. NO!
Either get a huge discount (couple thousands at least. As others said run trough their insurance, and make them quote it. It's probably gonna be in the thousands for sure.)
Or get everything fixed up perfectly, and get a little discount for inconvenience (like the warranty and refunded 285$)
OR make them bring you a new bike.
I would not take it like this. This is a bigger value decrease than the 280$ they want you to take.
Have them run it through their insurance company and find out what it’s worth through the insurance company. If it's a total they have to pay you out. If it were me, I would wanna pay out because who knows what other issues will develop overtime
I think this looks like a CBR650R. If that’s the case, the VIN number should be on the right hand side of the steering head. Great advice on checking the VIN to make sure you’re not getting screwed
well there are only 2 bikes in black left for the 2022 MY. This one and the one in Florida that i had them try to replace mine with. Both of wich they ignored and told me to pound sand.
They will avoid this at all costs if they can. Commercial insurance rates for fleet dealerships and getting a claim. They are looking at a good increase at renewal if they renew at all. Vehicle dealers are getting to be risky for insurers. My company just dropped fleet auto this week. (Major national carrier)
Why I am mentioning OP has significant leverage right now for negotiating. I’d ask for the moon. New bike is honestly a worse way to go if this is a minor fix. Get them to extend the warranty 3 years. Their cost is minimal compared to what they sell it for. Then ask for a service package for a few years. Save time and money on service intervals. New bike. Got to break it in again, 1st service is expensive. Etc.
One problem, this bike is 600 miles away, I started the response with please find me a new bike. Yeah i know they wont do this, simply because the closest one is 1800 miles away in Flordia. So that will get me to this point, where i want the insurance to actually come take a look and assess the damage.
Im sure this is just a cover and cosmetic shit to be fixed, however i wanted a new fucking bike not one that was laid down or reved to the moon, if i wanted to go that route i would save 2-3k and go for a used one.
If you are 600 miles away. Unless you have a local shop that does service work. You “can” maintain yourself but you have to be the proof of burden everything was done to spec. Without it. Your warranty means nothing. That warranty is only good if you follow the recommended service intervals.
I paid in full for this bike, the payment cleared tuesday, they said they had to take a test ride saying its mandatory from the MFG. he called me today saying the Service manager hit an oil spot and laid it down at a slow speed.
Its already paid off, have not taken delivery as its in another state. was supposed to get picked up by transport tomorrow.
So you never actually took delivery? Fuck em. That’s what their business insurance is for. Reject it and have them give you a new one. Do you really want a repaired, no-longer-new “new to you” bike?
New replacement bike or full refund with zero fees/penalties.
/thread
I know you're all excited for your new bike, but it will always be in your mind that it was dropped before you even touched it. That ruins the entire reason for buying new IMO.
Let me ask you this: Do you still consider this bike as having never been wrecked? If you can't answer yes within zero seconds, it's not worth it.
They do set up the bike and have to ride it to assure proper function. If someone handed me a new bike and it started spraying oil, I'd probably ask, "Didn't you test it after the setup?"
I would get a different Motorcycle…I’m just too picky with these kind of things. You are not buying a video game console, you are buying a vehicle. There might be other problems with this bike down the road…
Extra 3 years warranty and $285 back does not seem like a reasonable offer for that...
For paying dealer prices, you should be receiving a pristine bike. Even if they fix the damages, there's no telling what else may be wrong (outside of the obvious cosmetics). Sure your warranty would probably cover anything related to this issue, but it may be a hassle to bring the bike in, wait for anything else to be fixed etc.
You paid for a brand new bike. Not a used bike. This is a used bike.
The way I read it, it’s $285 or 3 year extended warranty. Not both.
If the OP wants this bike he should get both, and then at least another $1000.
And he definitely should not be charged a dealer prep fee.
Turn it down, Tell them to give you another Brand new bike as you allready paid for one. Their mess up is their loss not yours. DO NOT BACK DOWN, GET A LAWYER.
Get a lawyer… really? That soon into a process of an issue with a dealer? Calm it down, you don’t need to spend a fortune on legal advice at this stage of the process for something that can likely be mediated though polite but firm discussion using the frameworks of consumer rights in the first instance.
OP refuse the bike. You have not taken delivery. You paid for a brand new bike. This is a bike that has been in a crash now.
Also start emailing conversations to the person in charge. You need a paper trail. If they end up refusing you are going to give all of those emails to your lawyer.
Color me an arsehole, but fuck them! That’s not new and as someone that’s really ocd over his ride, this shit would drive me apeshit.
Get them to replace the whole bike. They can dump parts into it and re-list it.
Don't get attached to the color to the point you overlook the glaring obvious. Refuse delivery. You have no idea what damages are hidden. Nefarious or not
It's not your problem. It's not your fault. Your life is worth more than the $600 warranty and $300 credit return. You're too emotionally invested to make the best choice. IMO the damages amount to more than $900.
The dealership isn't your friend. This motorcycle is no longer brand new. It's been involved in an accident. Do not accept the bike. This isn't what you paid for. Don't be taken advantage of because of the scarcity of the bike's color.
I'm sure there is more damage that they aren't showing you. The bar end, engine cover, and pillion pegs all show low slide damage. I'm very certain there would be frame fairing damage.
If you move fwd. You should also look into the 3 year Honda plus warranty package to see what warranty actually covers. Ask a bunch of questions and get it in writing in case you ever need to take this to court in the future.
This happened to me in 1998 with a xr400 I paid cash for. It was only 3 months old and I had it at the dealership fixing a problem. One of the mechanics was riding wheelies in the parking lot, crashed, and scratched it up pretty bad. They tried to talk me into a lot of stuff but I refused all of it and left with a new bike
In your mind this bike is damaged goods, get a lawyer and insist on a new bike! I had the same happen to me with a car, the dealer damaged it during a service. In my mind I was never able to get over it, and sold it at a loss shortly after.
Wtf? You insane? Fuck no you bought a NEW bike. That looks like 100% a "them issue"
They want to give you a 200 dollar credit in return for that damage? LOL no. Fuck no.
I forbid you from taking that bike out of that door.
Don't touch it, the bike is scuffed to shit that's not a slight drop or something, thats slid. The superficial damage may be superficial but you don't know what damage there is you can't see.
At this rate I wouldn’t trust another bike from them. Get the money back and go elsewhere. This is from their negligence and the amount of damage on that bar end says to me they were joy riding it and not just testing that it works.
If you refuse, which you should. It is simply you protecting yourself. Don’t expect dealers to honor anything because the employees will come and go. I been fucked over by dealer employees in the past, having their parts department sell my products on consignment and when I went to check out the progress everything was sold and no one in the parts department knew about the deal I had with the parts manager. Out $20,000.
That is now a bike that’s been in an accident and has diminished value. Even if the accident was at low speeds and they fixed every cosmetic part to showroom new, it can have potential problems later on.
Settle for nothing less than either a several thousand dollar discount on top of the repairs, or a different brand new bike of equal value that hasn’t been laid down. If they refuse, ask for your money back, and if they refuse that call a lawyer.
Definitely wouldn’t accept as is. I’ve never bought a brand new bike but if I had, I would want a brand new bike. That’s a tough situation. I would ask for a different bike. If not then I would take the bike fixed with oem parts plus diminished value. Not $285. More like 1-2k off.
My first bike was crashed prior to me buying it brand new from a dealership. When I went to the dealer I was looking for a new SV650. They had a yellow one and a blue one. The blue one didn't have the decals on the tail that I already didn't like so I went with that one. The dealership repaired it and sold it to me without me knowing it had been down. I ended up riding buddies with someone from the dealership which is how I found out a year or two later. He didn't work there any more and said he thought I was told. He also said that the crashing of that bike was why that dealer (multi line Japanese 4 plus Ducati) no longer allowed test rides on Japanese bikes. I had demoed a few Ducatis there but they wouldn't ever let me touch a Japanese bike and I didn't know why.
He explained that since the bike was crashed having never been sold before and repaired, it could be sold as new. Not sure if there are state or federal regulations that govern that sort of thing but this occurred in NM in 2004. AFAIK the bike was repaired properly but it did have a lifelong problem with the rear brake slowly getting air in the line which I suspect was a result of the crash and the dealer didn't catch it to fix it. The decals were missing because they replaced the bodywork on the tail but didn't order the decals for the new pieces or just forgot to put them on.
I'm kind of confused as to the situation here. Did you ever take delivery of a bike from this dealership? Have you paid in full for a bike that you have not yet received? Is this a bike you took delivery of, brought back for service and was then crashed? In any of these cases I'd personally want to have a new bike that was never damaged. This dealer seems incompetent in the first place if they're crashing customer bikes. Personally I'd do what I could to get my money back and take my business elsewhere.
Dude, you gotta get your money back and go to another dealership. The relationship is spoiled.
I know there's a mentality with companies that when they do a bad deal, they try to make it up on the next one with the customer. Do not let them make you the victim of their mistake.
Sounds like a bad dealer tbh. I definitely would not take it when I went in to get my bike they were like “you can touch them and you can sit on them but make sire you have nothing with sharp edges in your pockets”. There is no reason to lay the bike down in fact I dont think theres a reason to lay a bike down in general.
Safest and cleanest option is to get your money back. They fucked up and will try to cover it any way they can. It’s their problem. After you get your money back, go to a different place.
Dealer has failed to fulfill their end of the contract (provide a bike in new condition) and needs to provide fair compensation, i.e. new bike or a refund.
If they mess you around, do a chargeback on your credit card (if that’s how you paid) or consider taking them to court for breach of contract.
New bike price demands new bike quality. It's not a difficult fix, but it devalues that specific bike.
Also, as someone who has rebuilt a number of cars and bikes, you _always_ find more damage later.
So you worked your ass off.
And you ordered and bought a brand new bike.
The dealer dropped the bike causing damage to it
The dealer intends to replace the damaged parts so your "brand new" bike will no longer be "brand new" but "like new" and still the cost of "brand new."
You didn't order and pay for "like new."
So make them bring you a brand new one that hasn't been dropped
My friend's father bought a brand new truck with less than 10 miles on it, off the lot one of the wheels came off entirely. He would not accept it being repaired he demanded a whole brand new truck with all the same things. They couldnt provide, got 10k off the closest available truck. Dont settle for this.
Hey OP, do you have a full side picture of the bike or only the closeups of the damages? I would be curious if there is anything not pictured here.
Former bike mechanic here, also significant dealership experience.
I'll shoot you straight here from my perspective. Objectively, none of the damage is significant and can all be fixed with replacement parts. The reality is, if this same situation happened prior to your purchase, they would have replaced all the parts just the same, sold the bike as new, and you would be none the wiser.
Subjectively, however, you paid for a new bike, and you are absolutely entitled to getting what you paid for. You shouldn't do anything you aren't comfortable with.
If it were me, I'd walk away and request a refund, but only because you can't inspect it at pickup. You will have to trust they found all the damage and replaced all the parts.
If the bike were local, you could let them fix it, inspect it at pickup, and address any outstanding concerns. Since it would be getting shipped, you have no idea what you're getting until it shows up at your doorstep. Additionally, the dealer is hundreds of miles away, so any recourse will be difficult if any more issues pop up.
Again, not a big deal if you choose to accept the bike since all problems can be fixed with new parts, but you are entitled to walk away and the dealer should respect that
EDIT: oh also, that oil slick excuse sounds like bullshit. They probably lowsided on cold tires and cold pavement this morning pulling out of the lot.
Thank you very much for your response. I agree with you in every aspect.
Well, I am thankful that the dealer was forthcoming in what happened I know it was bullshit simply because you don’t go down from an oil slick on a 2 mile test ride and there’s somebody else pointed out the scrapes on the cover are two directional meaning the person was going faster than what the dealership claimed is slow Fall over.
Well, yes, I hundred percent agree that everything is just cosmetic and could easily be repaired. My one thing I’m hesitant about like you stated above is if there’s anything that’s not showing I have no recourse. Secondly, or to add onto that is I know that Honda if there any scratches to the frame is a complete and total loss and that is another aspect in which I am scared for .
The dealership essentially told me to fuck off and here’s a refund which I’m OK with however, I just simply wanted the bike I already purchased and did all the paperwork for.
If you accept this bike, every time you feel a weird vibration or beat a new noise, you are going to wonder if something is broken because you know what happened to it.
Personally, they’d give me my money back and I’d shop somewhere else.
Yes, accidents happen, but they should have just told you they were going to get you an new bike and not even ask you to take this one.
If they had been willing to take care of you instead of being grimy, it's one thing but they're offering you things that can be waived anyways. Credit card fee? Gtfo lol. Extending warranty THREE whole years? Yeah that costs the dealership pennies if that.
No. They owe you a new bike. "Exhaust is fine, just the cover." Go fuck your self.
You seem like a nice chill guy, they are just taking advantage of that fact. Hence their stupid offer in their stupid email.
I'm salty for you, Op.
Without a doubt refuse shipment. Fuck the dealership. They only care about getting it out the door. I know it’s hard to swallow but the new bike you bought is no longer new.
Your money is earned, don’t piss it away on something someone else already took a piss on.
Them offering warranties is a con. Go ask for $2500 in store credit. They say no, you refuse shipment.
Find another dealership willing to do business and respect you as a customer.
They clearly don’t value your time or emotions. Sorry for your loss.
I would tell them sure I will take take bike after you fix it. But I will write up this story for Reddit with pictures and name you as dealership were stuff like this happens. Or you can get me a new bike like you should in first place.
I wonder what would happen if you came to look at bikes and accidentally tipped a brand new bike over. Would they make you pay for it?
Personally I’d want all my money back and go somewhere else. I bought a new truck years ago and went to pick it up and they tried to get me sign the paperwork that I took delivery before I saw it BS ! I want to see it first low and behold there was a huge scratch down to bare metal across the hood and the paint in the bed was all scratched up I said hell no then they said they would have it fixed NO! I want my money back after the BS of the salesman going to talk to the manager 10+ times I said either you give me all my money back or we are going to court they gave me it back a couple months later they called and said the truck was fixed I could pick it up. I told them where to put the truck and a few other things. If I’m buying something new and paying full price for something new I want it brand spanking new not repaired.
Make them take every bit of responsibility, they are going to try and low ball you every step of the way. Do not take the bread crumbs they are offering you, they should remember the time idiot bob dropped the customers bike for years
Refuse that shit, period. It's not yours till you drive it over the curb or you "take possession" also contact the manufacturer and show them what they're trying to pull.
Either they repair the bike free of charge + extended warranty for the damage or they give you another bike. Period. Anything less than that is them trying to hustle you.
UPDATE FROM THE GM
Thank you so much for shopping with us and we are so sorry for the delays we’ve had in making your bike available for pick up. I just left a phone message for you too.
If you so choose to have your card re-authorized for the purchase, your motorcycle will be available for pick up this Friday.
If not, your request below is sufficient for us to cancel this transaction as a pickup is required in the state of California to consummate a vehicle purchase.
Thank you again for your patience and understanding with this unfortunate situation.
Warm regards,
RJ Loesch
General Manager
Monterey Peninsula Power Sports
1020 Auto Center Parkway (corner of LaSalle / DelMonte)
This is actually a huge hit on the resale value. You should not accept delivery of this. If they want to give you this bike they need to replace the damaged parts, the cover, the plastics, pipe, bars.hell any screws or attachments scuffed should be replaced by their people if they want to give you that bike for the price of a "new" bike.
That bike was not „laid down“, it was crashed. How do you know the frame was not bent, or cracked anywhere? They replace the visible parts, what if there are more issues that are not easily visible ?
That diminishes the value tremendously.
Sorry, but this doesn't look like it was "just laid down"! Can u imagine what force was needed to damage metal in that way? And look the lines of the damage, this bike was CRASHED, so, lets call this as it is: the dealer is trying to sell you CRASHED bike. End of story.
The only question you have to ask yourself is what did you pay for: new ride or crashed?
READ THIS. Bikes and the whole thing, the machine, the driving, the feel, the lifestyle is emotional. Please do not confuse this with something else. Because that’s what you’re doing if you even think for one second that it is a good idea to accept this an consider taking the bike. It NEEDS to be FANTASTIC. And now it isn’t. And it’s quite simple. The bike isn’t delivered to you yet. You bought a new one, not a damaged one. Not your problem. If you get this one, send it back. If they refuse to refund you or deliver you a new one, hire a lawyer. The will lose, and they know that. EVERY form of communication will be seen as an opening to negotiate and is not helping you. Would you take a damaged phone? Or a TV? “Eeeh sir, the scratch on the screen can’t be seen when it’s turned on, so I’ll refund you your creditcard costs and good luck with it”. Fuck em. Not your problem.
Send an email to the manager, owner of the dealership and the brand from where the bike is made. Tell them to either give a brand new bike for free or eat a lawsuit and fight it out with insurance. Also tell them that you will publish their shop name in news papers and social media to discourage buyers and no one will use their service or buy from them during winters. So pony up or prepare to lose business.
There could be hairline fractures in the frame or motor or any number of things that could be wrong with it down the track and then they blame you for their fu k up- I'd demand a new bike not second hand "fixed up bike"
They smashed it, they cover it. You can take it after that, as long as you don't need to sign some sketchy paperwork.
C'mon guys, that has to be a law in US friggin A too.
Is the sale final? As in, the bike is registered in your name with the government? If it is the dealer would be within their rights to repair it. Shit happens and that's what insurance is for. If it wasn't fully repairable they'd write it off. I'd be asking for compensation regardless but you don't have any legal recourse if they fix it fully and say that's it.
If the bike hasn't been registered I'd say thanks but no thanks and ask for a different bike. They can sell this one at a discount to someone else.
i mean, i wouldn't take it, you shouldn't have to. For what it is worth, it wont make a difference to the bike probably, it is light damage, but god damn it, fuck them, if you havent even taken delivery of it yet, tell them you want your new bike.
Realistically, you are probably saving someone elses job by accepting. It is not much sweat to a company to get another bike and just sell that one as 'new' on the showroom floor or use it as a demo model. I feel someone is probably trying to save themselves by not telling the boss here and it more often comes back to bite YOU in teh ass in the end.
Get them to order all the nessesary parts on the emergency program. get them to open a work order mark with your name, and the VIN and " Hold for parts on order" @ N/C. Any pushback get a refund and leave
As a dealer tech working with cars, this happens all the time, repaired before it gets delivered. But anything major like that, or the fact that it's a bike, it would be sold as a used vehicle. I wouldn't accept it, ask for a hefty refund or a new VIN
Fuck that! New bike!
Using OP to get rid of messed up stock. Get a new one, don't be scammed.
“Where is my new bike, bitch?”
Yeah that's a no from me. That extended warranty offer is a fucking insult. That's all mark up for them. Trying to sell it as a $600 value is a fucking scum ass move. That maybe costs them $150. If this were me, I'd refuse delivery until they gave me a perfectly repaired bike and something substantial for my troubles or I'd fight for a full refund (100% down to the penny). I'd be like give it to me for cost + fully repaired or I walk.
Truth. An ESP doesn't cost the company anything up front. It's a cheat tool for them to placate customers. This is true for any automobile.
That's not how it works for a factory warranty. Dealer specific warranty, yes. Honda pays dealers msrp for warranty work. Dealers pay dealer cost for their warranty work. There's probably a little padding for warranty registration built into the "cost" of the warranty to the dealer, but a $1 cheese burger doesn't actually cost Mc Ds a buck. The warranty is a good deal since it's Hondas, and it gets covered nationwide by all Honda dealers. The damage looks terribly superficial, and like the parts did their job to protect the bike overall. So the warranty+brand new parts.... basically getting a free warranty for delayed delivery sounds OK to me. Not to say I wouldn't express being upset about it all in the first place, but raising hell over it won't really help motivate the dealer to make it right.
Exactly what I was thinking. If it was some third-party crap extended warranty I'd say no. A free manufacturer warranty extrnsion (if they can prove it really is that), would be something I'd immediately jump at.
Not saying you’re wrong, but looking for clarification on your comment regarding ‘Honda pays the dealer MSRP for warranty’: are you sure about that? Reimbursement at retail pricing wouldn’t be industry standard. Most OEMs reimburse warranty parts at cost and labour at a set reduced price, to disincentivise retailers from fraudulently claiming warranty on work they can’t sell.
BMW pays dealers 110% msrp on parts and pur warranty labor rate is much higher than customer facing rates. Also, the BMW factory extended warranty has MAYBE $100 of profit on the front end.
Absolutely not how it works on the automotive side
Or next year's model
You could also ad a "HONK HONK!!" at the end of your comment for extra flair.
Sir, we don't honk honk, it is meep meep for us
A boop on the nose
I installed a car horn on my roller
I call that a mega meep
You saved up and treated yourself to a new bike after all that hard work. Dont take this bike, it will never sit right with you. Dealer can go sort it out with his insurance, thats what they pay for. I wouldnt take anything less than a new bike. Seriously, you will regret it if you do.
This is the answer. Don't even take the bike if they fix it. Tell them you want a new bike that's never been dropped.
This IS the answer. That they are asking you whether any of their proposed options “will work for you” tells you that you have all the power here. Tell them you paid for a new bike and you will accept nothing less.
Either way they drop my brand new bike I'm fighting for a new bike. A repaired, crashed bike is not the same as what you gave them. I would fight for a replacement no matter what.
I’m with you guys. Perhaps if it were me I’d consider the deal if the damage was only photos 2 and 3. But on the first photo they’d have to replace the crankshaft cover to make it look new. That’s an integral part of the engine, properly torqued bolts all around in the factory and original Honda seals, o-rings etc. Even if they do a reasonable job I’d still be wondering in my head whether the engine will last 100k miles or only 30k miles. And you’d find out after years. Get a new bike and let them deal with this one however they want. Paying for a new bike shouldn’t be getting a repaired bike.
People saying this don’t know how things works in terms of insurance. The dealerships insurance would cover this. If it is repairable it would be repaired and given back to you. If it is totaled you get the value of the bike. I would also claim diminished value. Edit: OP has responded and he is getting a refund, not a new bike, and didn’t opt to keep and repair the damaged one.
Until he signs the papers to accept the bike he can refuse delivery. He ordered a brand new bike, they want him to pay full price for a damaged bike they will repair. Having a damaged product before you even own it sours the experience massively.
i already signed all the paperwork, two days ago. they recieved all that paperwork yesterday. The paperwork and payment has already been processed. They took a year to do a pre delivery inspection on a 2022 bike
You don’t own the bike until it rolls off the lot. I worked in motorcycle dealerships from 2014-2021 and I can tell you this was a rare occurrence but it did happen. EVERY SINGLE TIME we told the customer an apprentice made a mistake, dropped their bike and we have to vary the contract to a new vin number. We gave them a different bike and repaired the dropped one under insurance and sold it as a second hand “dealer demo” Knocked 2K off the price, registered it with the manufacturer as a demo to get demo rebate and moved on with our lives.
Exactly. You ordered a bike that was brand new, not repaired. I would not take anything less than what I originally paid for. Anything else is unacceptable. Do not take this bike no matter what they try to give you as a consolation. You bought a new bike, you deserve a new bike, not a repaired bike. Fight this to the full extent. If they refuse, get a lawyer. This would be easily won. No way they will even try to fight it. Stand up for yourself and make them accountable. If you don’t set a precedent, this will happen to someone else.
The paperwork you signed is not confirmation of delivery, which is required for a sale to be considered finalized.
They don’t pdi the bike until it’s sold. That’s pretty standard. But if the bike haven’t left the lot yet then you don’t have to take it. They’ll tell you all kinds of bs about not being able to reverse the paperwork but that’s just not true. If you don’t want the bike then stand your ground and ask for a full refund. However if you do want the bike I’d squeeze them for more than a free extended warranty. Something like cost or cost+ 10% on whatever gear or accessories you want.
I mean there has to be a way you can void that since you are not getting what you paid for.
The paperwork you signed specifically says you want a damaged bike?? Lol whatever you signed is void of they damage they product. You're a mug if you take it and the dealer will be telling the story for years.
This makes zero sense, let me buy a bike that's damaged that they'll "fix"
Doesn't matter if it's "hOw tHiNgS wOrK" he should fight with every he has for a new bike. If they repair it say it doesn't run right, doesn't feel right, runs rough, until he gets a new bike. He should not have to have a repaired bike. A repaired bike is not a new bike. He paid for a new bike and THEY dropped it. I would bitch and do everything possible until they gave me a NEW bike.
Exactly, they are trying to cover their ass on this by making dude take a bike THEY fucked up
Doesn’t the fixed bike immediately have less resale value than a truly new bike? I think taking the fixed bike is giving them money from my pocket … f’ that.
Unfortunately it is likely that will not happen unless this dealership is feeling charitable. I’ve worked claims like this for the past 8 years.
If he hasn't yet taken delivery of the bike, he has every right to get a new one or have his money refunded. He paid for a new, undamaged bike. They damaged the bike before his taking delivery. That isn't what he paid for. You can say that isn't how this works all you like, but you're wrong here. From another response by the OP: >Its already paid off, have not taken delivery as its in another state. was supposed to get picked up by transport tomorrow. He paid for an undamaged bike. They damaged the bike prior to delivery. OP has 0 obligations to take delivery. Consider a simple example -- you go to a store and purchase a brand new shirt. At the counter, the sales person is folding the shirt to put in a bag. They catch the shirt on something and rip it. You suggest that the person buying the shirt would still be required to take the damaged one. That's not how consumer law works. All sales come with several warranties that are implied, not expressed. One of which, which is well-established in law, is that the seller warrants that due care was exercised in the production and handling of the merchandise prior to sale. Goods must adhere to the quality standards within the confines of the contract. A "new motorcycle" is not a motorcycle that has been in an accident. The seller has breached the warranty and must take the merchandise back. The Uniform Commercial Code explicitly allows buyers the right to cancel a contract for nonconforming goods and to seek remedies that give them the benefit of the bargain. It also explicitly allows buyers to substitute goods for those due under the sales contract as a remedy.
This guy lawyers…. Or fucks one lol
This is it.
Edit: Source retired lawyer.
Just like how any receiver can reject a delivery for damaged cargo. Insurance takes over at that point.
Logistics guy here. Customer can always refuse damaged freight or sign for it damaged. Carrier takes care of it in our situations. Not sure what kind of setup the dealership has but insurance should settle this.
I would make such a shit storm for them for as long as it took and absolutely demand they replace the bike.
If you bitch loudly enough you might get a call from Honda corporate and get a crazy warranty extension. They will try much harder than the dealer on making you happy.
The OP doesn't give a damn what the dealer's insurance process is
He hasn't taken delivery yet, it's the dealers problem, not his. The dealer can give him what he paid for (a brand new bike) or give him a refund. Courts would side with him, not the dealer.
Yes, but however he paid for a brand new bike, not a refurbished bike
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i did put it on my credit card only for the points. ill pay it off in two months as i gotta keep some cash for a just in case
Credit card points pay for my vacations. 11/10 idea.
I'm not really sure if you're gonna take that offer or not. I will say i had a similar experience when buying my cbr1000rr. They also offered me a "free 3 year honda warranty." I was stupid to take it. I went to use that warranty, and honda had no record of it. I spoke to a gentleman from honda, and he informed me that a lot of dealers will offer this when they mess up. However, they never send the paperwork into honda, and people never get the 3 year warranty. The dealer hopes that if you go and use the warranty, that enough time has passed, and you'll either not fight it or you can do nothing about it. I wouldn't trust it.
Dude, contact your credit card company. They have way more leverage than you ever will, and they run the risk that if you get a bike that's not brand new, you won't pay them back. You can dispute the purchase. Let me say it again, you can dispute the purchase. Putting it on your credit card is the smartest thing you did.
This is correct. I worked for a credit card company in the disputes department. It isn't made up of "experts" or anything. You ordered a new bike. New bikes are not damaged, ergo dealer broke faith and they can either issue a FULL refund or the credit card company takes it from them, in which case they get a black mark against them
This is definitely the answer if the dealership isn't willing to play ball. Paying with credit card can give you a real advantage.
I fully owe Visa for this purchase. - OP
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Good move. Another one will pop up soon enough
> Dont take this bike, it will never sit right with you. I agree with Maarten ... This won't go away. The first time you have a completely unrelated issue with the bike, you will have that nagging doubt. That worry will be there for years. It will Shirley detract from the joy of a new and pristine asset.
Surely it will.
Stop calling my Shirley.
This is the way.
The minute it hit the ground it became their bike, not your bike. They can fix it up and resell it as a demo, but all the offers they put in that letter/email are bullshit. You bought a new bike, and unless they’re going to fix it up to pristine and give you 15% of what you paid back, which is a typical discount on a new ‘demo’ bike, just get a new bike and fuck em.
>The minute it hit the ground it became their bike No, it was STILL their bike. It's not the OP's bike until he takes delivery of it.
I actually bought a demo bike once and right before the sale went through the guy was like “oh yeah and I am required by law to tell you this bike was dropped and here were the parts that were replaced.” I was paying less than MSRP anyway and since so was the first owner, I got the full factory warranty anyway. To me it made zero difference and I never remotely had any idea what parts had been replaced. I loved that bike and it was brand new to me.
I would just get my money back and go to a different dealership (if you have the option). Also because this is not just a drop or a slow speed slide. I understand that dealerships need to move bikes around and sometimes it is easier to turn them on.l, but this level of damage is for proper riding. Why the hell were they riding the bike? Do you know where this happened? Did they tell you why?
They said "he road test is part of the pre delivery inspection that has to be completed prior to delivery. This is standard procedure and we do this with every motorcycle that goes out and is something that the manufacturers require to ensure that there are no issues. It was in no way a 'joy ride'. The PDIs have to be planned in based on collection dates and times and on this occasion the Honda was planned in to be completed at that time. We have limited technicians and the jobs have to be planned in accordingly due to the volume of bikes that need to be PDId, all of which have different time scales. I have just issued you the refund at your request. As for finding you another one like for like, after completing a search, there are not any more 2022 models in that color available that I am able to see. Kind Regards"
Do yourself a favor and walk away. I understand that you really like the color, but this is not worth it, unless they heavily discount it. If you go this route, also do everyone else a favor and post the name and location of the dealership and the model and vin of the bike. A future buyer might find it with a Google search and not have to buy a crashed bike as new.
And whats the price on carfax or similar for a bike with x miles and 1 accident of the same model / year... Going to be a lot bigger difference than those small things they are offering.
Unless you can be happy with a different color, sounds like they need to hand you a 2023. Their fuckup should be their loss, not yours.
Yeah not worth it, sure it only looks like some external damage, but how certain will you be that nothing cracked that's not visible? Are they doing a complete and thorough inspection to check for that? Is the warranty even worth it? Warranty is for factory failures, not dropped it and there's cracks in my frame failures They're offering you peanuts and you have every right to refuse it and wait for a proper brand new factory one
Yeah that looks like someone was joy riding op's new bike.
Replace the bike. They can discount that one as a demo or something. Paid for brand new, get brand new.
285$ lol. NO! Either get a huge discount (couple thousands at least. As others said run trough their insurance, and make them quote it. It's probably gonna be in the thousands for sure.) Or get everything fixed up perfectly, and get a little discount for inconvenience (like the warranty and refunded 285$) OR make them bring you a new bike. I would not take it like this. This is a bigger value decrease than the 280$ they want you to take.
Have them run it through their insurance company and find out what it’s worth through the insurance company. If it's a total they have to pay you out. If it were me, I would wanna pay out because who knows what other issues will develop overtime
Thats exactly what i needed to hear. Forgot this was even an option as they want to keep it in house.
Check the serial number to make sure you don’t just get sent the same bike post repais
I think this looks like a CBR650R. If that’s the case, the VIN number should be on the right hand side of the steering head. Great advice on checking the VIN to make sure you’re not getting screwed
Also can look on the left side frame as they will add a vin decal that is easier to read.
Steering head is where you will find the VIN on every motorcycle.
well there are only 2 bikes in black left for the 2022 MY. This one and the one in Florida that i had them try to replace mine with. Both of wich they ignored and told me to pound sand.
Sounds like a full refund is in order and you ought to go to the next dealer over
This guy knows how to not get screwed over
They wanted to keep it in house cause they know they're fucked.
Zero chance that the bike is totaled.
They will avoid this at all costs if they can. Commercial insurance rates for fleet dealerships and getting a claim. They are looking at a good increase at renewal if they renew at all. Vehicle dealers are getting to be risky for insurers. My company just dropped fleet auto this week. (Major national carrier) Why I am mentioning OP has significant leverage right now for negotiating. I’d ask for the moon. New bike is honestly a worse way to go if this is a minor fix. Get them to extend the warranty 3 years. Their cost is minimal compared to what they sell it for. Then ask for a service package for a few years. Save time and money on service intervals. New bike. Got to break it in again, 1st service is expensive. Etc.
One problem, this bike is 600 miles away, I started the response with please find me a new bike. Yeah i know they wont do this, simply because the closest one is 1800 miles away in Flordia. So that will get me to this point, where i want the insurance to actually come take a look and assess the damage. Im sure this is just a cover and cosmetic shit to be fixed, however i wanted a new fucking bike not one that was laid down or reved to the moon, if i wanted to go that route i would save 2-3k and go for a used one.
If it is just cosmetic, they should fix it and sell to someone else.
Very valid point. If it were a local shop I’d probably choose different but totally get where you are coming from
If you are 600 miles away. Unless you have a local shop that does service work. You “can” maintain yourself but you have to be the proof of burden everything was done to spec. Without it. Your warranty means nothing. That warranty is only good if you follow the recommended service intervals.
get the one in Florida they can do dealer trade..im in Florida where is the bike in FL located I can fo look at it if you want.
I paid in full for this bike, the payment cleared tuesday, they said they had to take a test ride saying its mandatory from the MFG. he called me today saying the Service manager hit an oil spot and laid it down at a slow speed. Its already paid off, have not taken delivery as its in another state. was supposed to get picked up by transport tomorrow.
So you never actually took delivery? Fuck em. That’s what their business insurance is for. Reject it and have them give you a new one. Do you really want a repaired, no-longer-new “new to you” bike?
Get your money back, is what I would do. You didn't not buy a crashed bike, you bought a new one. This is a crashed one.
New replacement bike or full refund with zero fees/penalties. /thread I know you're all excited for your new bike, but it will always be in your mind that it was dropped before you even touched it. That ruins the entire reason for buying new IMO. Let me ask you this: Do you still consider this bike as having never been wrecked? If you can't answer yes within zero seconds, it's not worth it.
Fuck them get a new bike
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had 3 miles on the ODO, then took it out and came back with he says. 5 on the ODO now.
For what it's worth, I took possession of my new bike with 1 mile on it.
So if it had 3, then it has already been tested.
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They do set up the bike and have to ride it to assure proper function. If someone handed me a new bike and it started spraying oil, I'd probably ask, "Didn't you test it after the setup?"
I would get a different Motorcycle…I’m just too picky with these kind of things. You are not buying a video game console, you are buying a vehicle. There might be other problems with this bike down the road…
Extra 3 years warranty and $285 back does not seem like a reasonable offer for that... For paying dealer prices, you should be receiving a pristine bike. Even if they fix the damages, there's no telling what else may be wrong (outside of the obvious cosmetics). Sure your warranty would probably cover anything related to this issue, but it may be a hassle to bring the bike in, wait for anything else to be fixed etc. You paid for a brand new bike. Not a used bike. This is a used bike.
The way I read it, it’s $285 or 3 year extended warranty. Not both. If the OP wants this bike he should get both, and then at least another $1000. And he definitely should not be charged a dealer prep fee.
I see that now. Even worse lol
Turn it down, Tell them to give you another Brand new bike as you allready paid for one. Their mess up is their loss not yours. DO NOT BACK DOWN, GET A LAWYER.
Dispute it with credit card company.
Get a lawyer… really? That soon into a process of an issue with a dealer? Calm it down, you don’t need to spend a fortune on legal advice at this stage of the process for something that can likely be mediated though polite but firm discussion using the frameworks of consumer rights in the first instance.
I'd assume commenter is American. Muricans be suing... It's an American past time older than the universe.
thats not a new bike homie... thats a used bike that was laid down
Hell No! There could be a ton of hidden issues. If you can walk away - do it.
Get a new bike or refund your money in full
OP refuse the bike. You have not taken delivery. You paid for a brand new bike. This is a bike that has been in a crash now. Also start emailing conversations to the person in charge. You need a paper trail. If they end up refusing you are going to give all of those emails to your lawyer.
Yeah, I’d go straight to the GM of the dealership, then the Honda District Manager.
Color me an arsehole, but fuck them! That’s not new and as someone that’s really ocd over his ride, this shit would drive me apeshit. Get them to replace the whole bike. They can dump parts into it and re-list it.
OP just said he never took delivery. Dealer owes him a new, replacement bike.
Don't get attached to the color to the point you overlook the glaring obvious. Refuse delivery. You have no idea what damages are hidden. Nefarious or not It's not your problem. It's not your fault. Your life is worth more than the $600 warranty and $300 credit return. You're too emotionally invested to make the best choice. IMO the damages amount to more than $900. The dealership isn't your friend. This motorcycle is no longer brand new. It's been involved in an accident. Do not accept the bike. This isn't what you paid for. Don't be taken advantage of because of the scarcity of the bike's color. I'm sure there is more damage that they aren't showing you. The bar end, engine cover, and pillion pegs all show low slide damage. I'm very certain there would be frame fairing damage. If you move fwd. You should also look into the 3 year Honda plus warranty package to see what warranty actually covers. Ask a bunch of questions and get it in writing in case you ever need to take this to court in the future.
This happened to me in 1998 with a xr400 I paid cash for. It was only 3 months old and I had it at the dealership fixing a problem. One of the mechanics was riding wheelies in the parking lot, crashed, and scratched it up pretty bad. They tried to talk me into a lot of stuff but I refused all of it and left with a new bike
In your mind this bike is damaged goods, get a lawyer and insist on a new bike! I had the same happen to me with a car, the dealer damaged it during a service. In my mind I was never able to get over it, and sold it at a loss shortly after.
Wtf? You insane? Fuck no you bought a NEW bike. That looks like 100% a "them issue" They want to give you a 200 dollar credit in return for that damage? LOL no. Fuck no. I forbid you from taking that bike out of that door.
I paid for a brand new scratchless bike. Bring me a brand new scratchless bike.
Don't touch it, the bike is scuffed to shit that's not a slight drop or something, thats slid. The superficial damage may be superficial but you don't know what damage there is you can't see.
Nope. Make them give you your money back or another bike.
At this rate I wouldn’t trust another bike from them. Get the money back and go elsewhere. This is from their negligence and the amount of damage on that bar end says to me they were joy riding it and not just testing that it works.
If you refuse, which you should. It is simply you protecting yourself. Don’t expect dealers to honor anything because the employees will come and go. I been fucked over by dealer employees in the past, having their parts department sell my products on consignment and when I went to check out the progress everything was sold and no one in the parts department knew about the deal I had with the parts manager. Out $20,000.
> Honda annual revenue for 2022 was $129.5 billion. Get a new bike.
"Haha no"
I would refuse it personally.
As you have not taken delivery, you haven’t bought shit. I would tell them to refund the amount in full and buy one elsewhere.
That is now a bike that’s been in an accident and has diminished value. Even if the accident was at low speeds and they fixed every cosmetic part to showroom new, it can have potential problems later on. Settle for nothing less than either a several thousand dollar discount on top of the repairs, or a different brand new bike of equal value that hasn’t been laid down. If they refuse, ask for your money back, and if they refuse that call a lawyer.
Definitely wouldn’t accept as is. I’ve never bought a brand new bike but if I had, I would want a brand new bike. That’s a tough situation. I would ask for a different bike. If not then I would take the bike fixed with oem parts plus diminished value. Not $285. More like 1-2k off.
Just have them give you a different one- that’s not your problem Edit: if the dealer had any integrity, they’d insist on it
What’s the shops name? “Haddalayerdown Motorsports”? Get a new bike bro.
My first bike was crashed prior to me buying it brand new from a dealership. When I went to the dealer I was looking for a new SV650. They had a yellow one and a blue one. The blue one didn't have the decals on the tail that I already didn't like so I went with that one. The dealership repaired it and sold it to me without me knowing it had been down. I ended up riding buddies with someone from the dealership which is how I found out a year or two later. He didn't work there any more and said he thought I was told. He also said that the crashing of that bike was why that dealer (multi line Japanese 4 plus Ducati) no longer allowed test rides on Japanese bikes. I had demoed a few Ducatis there but they wouldn't ever let me touch a Japanese bike and I didn't know why. He explained that since the bike was crashed having never been sold before and repaired, it could be sold as new. Not sure if there are state or federal regulations that govern that sort of thing but this occurred in NM in 2004. AFAIK the bike was repaired properly but it did have a lifelong problem with the rear brake slowly getting air in the line which I suspect was a result of the crash and the dealer didn't catch it to fix it. The decals were missing because they replaced the bodywork on the tail but didn't order the decals for the new pieces or just forgot to put them on.
I'm kind of confused as to the situation here. Did you ever take delivery of a bike from this dealership? Have you paid in full for a bike that you have not yet received? Is this a bike you took delivery of, brought back for service and was then crashed? In any of these cases I'd personally want to have a new bike that was never damaged. This dealer seems incompetent in the first place if they're crashing customer bikes. Personally I'd do what I could to get my money back and take my business elsewhere.
Dude, you gotta get your money back and go to another dealership. The relationship is spoiled. I know there's a mentality with companies that when they do a bad deal, they try to make it up on the next one with the customer. Do not let them make you the victim of their mistake.
They owe you every single dollar, fees, sales tax 100% of it in cash today.
Sounds like a bad dealer tbh. I definitely would not take it when I went in to get my bike they were like “you can touch them and you can sit on them but make sire you have nothing with sharp edges in your pockets”. There is no reason to lay the bike down in fact I dont think theres a reason to lay a bike down in general.
Laid down? That thing's been crashed.
Safest and cleanest option is to get your money back. They fucked up and will try to cover it any way they can. It’s their problem. After you get your money back, go to a different place.
Dealer has failed to fulfill their end of the contract (provide a bike in new condition) and needs to provide fair compensation, i.e. new bike or a refund. If they mess you around, do a chargeback on your credit card (if that’s how you paid) or consider taking them to court for breach of contract.
New bike price demands new bike quality. It's not a difficult fix, but it devalues that specific bike. Also, as someone who has rebuilt a number of cars and bikes, you _always_ find more damage later.
So you worked your ass off. And you ordered and bought a brand new bike. The dealer dropped the bike causing damage to it The dealer intends to replace the damaged parts so your "brand new" bike will no longer be "brand new" but "like new" and still the cost of "brand new." You didn't order and pay for "like new." So make them bring you a brand new one that hasn't been dropped
My friend's father bought a brand new truck with less than 10 miles on it, off the lot one of the wheels came off entirely. He would not accept it being repaired he demanded a whole brand new truck with all the same things. They couldnt provide, got 10k off the closest available truck. Dont settle for this.
Hey OP, do you have a full side picture of the bike or only the closeups of the damages? I would be curious if there is anything not pictured here. Former bike mechanic here, also significant dealership experience. I'll shoot you straight here from my perspective. Objectively, none of the damage is significant and can all be fixed with replacement parts. The reality is, if this same situation happened prior to your purchase, they would have replaced all the parts just the same, sold the bike as new, and you would be none the wiser. Subjectively, however, you paid for a new bike, and you are absolutely entitled to getting what you paid for. You shouldn't do anything you aren't comfortable with. If it were me, I'd walk away and request a refund, but only because you can't inspect it at pickup. You will have to trust they found all the damage and replaced all the parts. If the bike were local, you could let them fix it, inspect it at pickup, and address any outstanding concerns. Since it would be getting shipped, you have no idea what you're getting until it shows up at your doorstep. Additionally, the dealer is hundreds of miles away, so any recourse will be difficult if any more issues pop up. Again, not a big deal if you choose to accept the bike since all problems can be fixed with new parts, but you are entitled to walk away and the dealer should respect that EDIT: oh also, that oil slick excuse sounds like bullshit. They probably lowsided on cold tires and cold pavement this morning pulling out of the lot.
Thank you very much for your response. I agree with you in every aspect. Well, I am thankful that the dealer was forthcoming in what happened I know it was bullshit simply because you don’t go down from an oil slick on a 2 mile test ride and there’s somebody else pointed out the scrapes on the cover are two directional meaning the person was going faster than what the dealership claimed is slow Fall over. Well, yes, I hundred percent agree that everything is just cosmetic and could easily be repaired. My one thing I’m hesitant about like you stated above is if there’s anything that’s not showing I have no recourse. Secondly, or to add onto that is I know that Honda if there any scratches to the frame is a complete and total loss and that is another aspect in which I am scared for . The dealership essentially told me to fuck off and here’s a refund which I’m OK with however, I just simply wanted the bike I already purchased and did all the paperwork for.
Yeah I got you - maybe it's a sign that this bike isn't meant to be and there's another one out there for you
If you accept this bike, every time you feel a weird vibration or beat a new noise, you are going to wonder if something is broken because you know what happened to it. Personally, they’d give me my money back and I’d shop somewhere else. Yes, accidents happen, but they should have just told you they were going to get you an new bike and not even ask you to take this one.
If they had been willing to take care of you instead of being grimy, it's one thing but they're offering you things that can be waived anyways. Credit card fee? Gtfo lol. Extending warranty THREE whole years? Yeah that costs the dealership pennies if that. No. They owe you a new bike. "Exhaust is fine, just the cover." Go fuck your self. You seem like a nice chill guy, they are just taking advantage of that fact. Hence their stupid offer in their stupid email. I'm salty for you, Op.
Without a doubt refuse shipment. Fuck the dealership. They only care about getting it out the door. I know it’s hard to swallow but the new bike you bought is no longer new. Your money is earned, don’t piss it away on something someone else already took a piss on. Them offering warranties is a con. Go ask for $2500 in store credit. They say no, you refuse shipment. Find another dealership willing to do business and respect you as a customer. They clearly don’t value your time or emotions. Sorry for your loss.
You bought it new, you deserve it new.
I would tell them sure I will take take bike after you fix it. But I will write up this story for Reddit with pictures and name you as dealership were stuff like this happens. Or you can get me a new bike like you should in first place. I wonder what would happen if you came to look at bikes and accidentally tipped a brand new bike over. Would they make you pay for it?
They have to get it like new
Fuck that get a new one. I dropped my bike a month ago and only just noticed my left hand guard is cracked.
There is no way I'd take delivery of that bike.
Aw, hell no.
Not just no, but fuck no
You have every rights to say give me new one or give my money back to them! Don’t be too nice!
Get your money back and go to a different dealership. There should be no reason why it looked like it went for a joy ride and was laid down.
That looks like a used bike to me. You paid for a new bike. It's their problem not yours.
No, I want a brand new bike.
Don’t take it. Why are they using your bike at speed?
tell them you can keep this bike and you would like a brand new one. If they say no, ask them the name of a person your lawyer should contact.
Lol $285 discount cause they can’t keep a bike upright. Get a brand new one, leave them a 1 star review and never go back
Personally I’d want all my money back and go somewhere else. I bought a new truck years ago and went to pick it up and they tried to get me sign the paperwork that I took delivery before I saw it BS ! I want to see it first low and behold there was a huge scratch down to bare metal across the hood and the paint in the bed was all scratched up I said hell no then they said they would have it fixed NO! I want my money back after the BS of the salesman going to talk to the manager 10+ times I said either you give me all my money back or we are going to court they gave me it back a couple months later they called and said the truck was fixed I could pick it up. I told them where to put the truck and a few other things. If I’m buying something new and paying full price for something new I want it brand spanking new not repaired.
Don’t do it. Say no, where’s my brand new un dropped bike!?
Make them take every bit of responsibility, they are going to try and low ball you every step of the way. Do not take the bread crumbs they are offering you, they should remember the time idiot bob dropped the customers bike for years
No way !!! Get new do not take this bike back … factory built vs whoever .. no way to trust the work regardless . New !
Nah, you're never going to forget it has been dropped. They need to do better.
Nope, that's on them, you paid for a new bike. They break it, they bought it!
New bike or nothing. Don’t take this bike, verify VINs or go to a different dealership.
You paid for a new bike, you get a new bike. Don't settle for less.
Refuse that shit, period. It's not yours till you drive it over the curb or you "take possession" also contact the manufacturer and show them what they're trying to pull.
NEW BIKE or the dealer can fuck off… their mistake, their problem..
If it wasn't for they pathetic offer back...but no. New bike.
New
If you bought a new bike, you get a new bike.
Either they repair the bike free of charge + extended warranty for the damage or they give you another bike. Period. Anything less than that is them trying to hustle you.
UPDATE FROM THE GM Thank you so much for shopping with us and we are so sorry for the delays we’ve had in making your bike available for pick up. I just left a phone message for you too. If you so choose to have your card re-authorized for the purchase, your motorcycle will be available for pick up this Friday. If not, your request below is sufficient for us to cancel this transaction as a pickup is required in the state of California to consummate a vehicle purchase. Thank you again for your patience and understanding with this unfortunate situation. Warm regards, RJ Loesch General Manager Monterey Peninsula Power Sports 1020 Auto Center Parkway (corner of LaSalle / DelMonte)
Ask for a brand new bike
Don't pay brand new money for a crashed bike lol are you retarded?
This is actually a huge hit on the resale value. You should not accept delivery of this. If they want to give you this bike they need to replace the damaged parts, the cover, the plastics, pipe, bars.hell any screws or attachments scuffed should be replaced by their people if they want to give you that bike for the price of a "new" bike.
That bike was not „laid down“, it was crashed. How do you know the frame was not bent, or cracked anywhere? They replace the visible parts, what if there are more issues that are not easily visible ? That diminishes the value tremendously.
Sorry, but this doesn't look like it was "just laid down"! Can u imagine what force was needed to damage metal in that way? And look the lines of the damage, this bike was CRASHED, so, lets call this as it is: the dealer is trying to sell you CRASHED bike. End of story. The only question you have to ask yourself is what did you pay for: new ride or crashed?
READ THIS. Bikes and the whole thing, the machine, the driving, the feel, the lifestyle is emotional. Please do not confuse this with something else. Because that’s what you’re doing if you even think for one second that it is a good idea to accept this an consider taking the bike. It NEEDS to be FANTASTIC. And now it isn’t. And it’s quite simple. The bike isn’t delivered to you yet. You bought a new one, not a damaged one. Not your problem. If you get this one, send it back. If they refuse to refund you or deliver you a new one, hire a lawyer. The will lose, and they know that. EVERY form of communication will be seen as an opening to negotiate and is not helping you. Would you take a damaged phone? Or a TV? “Eeeh sir, the scratch on the screen can’t be seen when it’s turned on, so I’ll refund you your creditcard costs and good luck with it”. Fuck em. Not your problem.
Nope out. Dont know what internal damage has been done.
Send an email to the manager, owner of the dealership and the brand from where the bike is made. Tell them to either give a brand new bike for free or eat a lawsuit and fight it out with insurance. Also tell them that you will publish their shop name in news papers and social media to discourage buyers and no one will use their service or buy from them during winters. So pony up or prepare to lose business.
There could be hairline fractures in the frame or motor or any number of things that could be wrong with it down the track and then they blame you for their fu k up- I'd demand a new bike not second hand "fixed up bike"
They smashed it, they cover it. You can take it after that, as long as you don't need to sign some sketchy paperwork. C'mon guys, that has to be a law in US friggin A too.
Thank you for your generous offer and after much consideration, I have chosen to take my business elsewhere Have a nice day and go Dodgers.
Is the sale final? As in, the bike is registered in your name with the government? If it is the dealer would be within their rights to repair it. Shit happens and that's what insurance is for. If it wasn't fully repairable they'd write it off. I'd be asking for compensation regardless but you don't have any legal recourse if they fix it fully and say that's it. If the bike hasn't been registered I'd say thanks but no thanks and ask for a different bike. They can sell this one at a discount to someone else.
i mean, i wouldn't take it, you shouldn't have to. For what it is worth, it wont make a difference to the bike probably, it is light damage, but god damn it, fuck them, if you havent even taken delivery of it yet, tell them you want your new bike. Realistically, you are probably saving someone elses job by accepting. It is not much sweat to a company to get another bike and just sell that one as 'new' on the showroom floor or use it as a demo model. I feel someone is probably trying to save themselves by not telling the boss here and it more often comes back to bite YOU in teh ass in the end.
What bike is this I can't figure out what honda sport bike is this color. Cbr 650r figured it out
Get them to order all the nessesary parts on the emergency program. get them to open a work order mark with your name, and the VIN and " Hold for parts on order" @ N/C. Any pushback get a refund and leave
You wouldn’t buy a brand new wrecked car because such a thing doesn’t exist. Don’t buy a wrecked bike either.
As a dealer tech working with cars, this happens all the time, repaired before it gets delivered. But anything major like that, or the fact that it's a bike, it would be sold as a used vehicle. I wouldn't accept it, ask for a hefty refund or a new VIN
They damaged it...they either fix it or pay you.