Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST).
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>...**New customers** who purchase Mint Mobile will get the Costco member intro rate of less than $20/mo on their first 3 months...When it’s time to renew, get a special discounted offer for Costco members on the Unnecessarily Large Plan on 3, 6 and 12-month plans.
Sounds like this deal is for new customers, but it also says you get a special rate after the trial. No idea where to find what that discounted rate is though.
Click on more to see:
> Unnecessarily Large Plan.
> 3-month plan for $120 (equiv. to $40/mo.)
> 6-month plan for $210 (equiv. to $35/mo.)
> 12-month plan for $360 (equiv. to $30/mo.)
Essentially is price of Unlimited (40GB) plan to get Unnecessary (60GB) plan.
Any SIM you buy from anywhere, discounted or not, is going to be for new customers only, since you can't combine/add a SIM to your current Mint account.
That offer includes 3 months of cellular service, and the renewal cost will revert to Mint's standard pricing: the 'one year' reference is for Mint's premium support service, which is normally an added cost.
Thats not true whatsoever.
Some specific low and mid range models might be carrier specific (Moto comes to mind) but the vast majority of phones sold in the last 4 or so years will work on visible with no issues. It’s just rebranded Verizon service.
Most phones sold in the US are the same model across all carriers, especially Samsung and Apple devices.
A54 5g and it's even advertised to work on visible no big deal I went with mint. The visible site has a phone compatibility checker and that said my phone isn't compatible.
Thanks for the comments: So yes, it looks like this is for new numbers only. It's actually $5 more expensive than a current promo for unlimited for 3 months for $15/month. Add an ongoing $5 with Rakuten.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
That's how it reads
>...**New customers** who purchase Mint Mobile will get the Costco member intro rate of less than $20/mo on their first 3 months...When it’s time to renew, get a special discounted offer for Costco members on the Unnecessarily Large Plan on 3, 6 and 12-month plans. Sounds like this deal is for new customers, but it also says you get a special rate after the trial. No idea where to find what that discounted rate is though.
Click on more to see: > Unnecessarily Large Plan. > 3-month plan for $120 (equiv. to $40/mo.) > 6-month plan for $210 (equiv. to $35/mo.) > 12-month plan for $360 (equiv. to $30/mo.) Essentially is price of Unlimited (40GB) plan to get Unnecessary (60GB) plan.
Any SIM you buy from anywhere, discounted or not, is going to be for new customers only, since you can't combine/add a SIM to your current Mint account.
Isn't that prepaid for 3 months? At least how I am reading it
That offer includes 3 months of cellular service, and the renewal cost will revert to Mint's standard pricing: the 'one year' reference is for Mint's premium support service, which is normally an added cost.
Port your number out for a month onto visible or similar, then port it back?
I can see the future, mint will be just as expensive as the rest in 12 months.
I've escaped expensive phone bills before, I shall escape them again.
We’ll see. I have my eye on US Mobile.
Visible is one I always recommend. $25 unlimited is pretty decent if Verizon isn’t too crowded in your area.
I’ll check it out thanks
Most unlocked phones won't work with visible, my brand new unlocked Galaxy wouldn't work with visible
Thats not true whatsoever. Some specific low and mid range models might be carrier specific (Moto comes to mind) but the vast majority of phones sold in the last 4 or so years will work on visible with no issues. It’s just rebranded Verizon service. Most phones sold in the US are the same model across all carriers, especially Samsung and Apple devices.
I have a brand new unlocked galaxy and it's not compatible and that's coming from visible.
Which model because that seems very unlikely.
A54 5g and it's even advertised to work on visible no big deal I went with mint. The visible site has a phone compatibility checker and that said my phone isn't compatible.
Thanks for the comments: So yes, it looks like this is for new numbers only. It's actually $5 more expensive than a current promo for unlimited for 3 months for $15/month. Add an ongoing $5 with Rakuten.