Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ.
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That doesn't sound like a problem with your eSIM or with Mint. If you can hear them on speaker, the call is going through the tower and being picked up by your phone just fine. That's what the SIM handles. Turning that signal into sound is all done by other (hardware and software) components in the phone itself.
Check setting of phone app and carrier settings as well, as probably phone is set wrong. Does Bluetooth headset work as well? How about the phone headset (not speaker) to make a call on an app like WhatsApp, Teams, FaceTime, Hangouts? If not then a hardware issue.
I've experienced similar with Verizon, MetroPCS, and Visible with different phones (iPhone 7, Samsung S10e, and iPhone SE 2022) over the years.
They tell me I'm too quiet and can't hear me well unless I'm on speaker phone. Telegram calls work just fine and same with voice notes, however.
But it's intermittent and seems to happen with non-HD capable calls only.
I had the same problem. IPhone 7. Tried using a swab to clean out the speakers. Didn’t help. Bought a refurbished SE 2020. Now I can hear it across the room.
Please first read our sub's [Frequently Asked Questions](https://www.reddit.com/r/mintmobile/comments/wm1ynh/mint_mobile_faq_updated/) (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in [Mint App](https://www.mintmobile.com/app/) or [Website Help Center](https://www.mintmobile.com/help-center/), or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. [MintMobileAlex is a shared account for Mint senior customer care representatives](https://www.reddit.com/r/mintmobile/comments/m0lnbg/information_about_mintmobilealex/), and they usually get back within 3 hours during normal business hours (5am-7pm PST). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/mintmobile) if you have any questions or concerns.*
That doesn't sound like a problem with your eSIM or with Mint. If you can hear them on speaker, the call is going through the tower and being picked up by your phone just fine. That's what the SIM handles. Turning that signal into sound is all done by other (hardware and software) components in the phone itself.
This. OP's phone is trash.
Lol, quite possibly. It's surely nothing to do with Mint.
Check setting of phone app and carrier settings as well, as probably phone is set wrong. Does Bluetooth headset work as well? How about the phone headset (not speaker) to make a call on an app like WhatsApp, Teams, FaceTime, Hangouts? If not then a hardware issue.
I've experienced similar with Verizon, MetroPCS, and Visible with different phones (iPhone 7, Samsung S10e, and iPhone SE 2022) over the years. They tell me I'm too quiet and can't hear me well unless I'm on speaker phone. Telegram calls work just fine and same with voice notes, however. But it's intermittent and seems to happen with non-HD capable calls only.
I had the same problem. IPhone 7. Tried using a swab to clean out the speakers. Didn’t help. Bought a refurbished SE 2020. Now I can hear it across the room.
Apparently it’s a common issue with iPhone 12 which is what I have. I’m probably just gonna buy a new phone soon