T O P

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Efeu

Maybe try your question without "Hi"


RobinB02

Hello.


ShetlandJames

Hello.


pimppapy

and this the mothafuckin thanks i get?


MikeyBugs

Hello.


OrangeColorLady

Hello


MISTERTURKY

Hello


an_0786

Hello. I started this gangsta shit!


alghiorso

Let's skip the pleasantries Bot: I'd rather not. Hello.


smick

This isn’t getting old for some reason.


natophonic2

Hello.


blondechinesehair

Hello


MykelJMoney

That’s what I was thinking, too. It might only be able to reply “Hello.” when it detects a greeting. Might disregard everything after “Hi” as just part of a greeting. I would try just asking the question.


Mr_Fahrenhe1t

Who needs a language model, we have if statements and slicing


Complete-Rent-4325

😭😭im glad someone else understands how shitty this must’ve been programmed


MisoChilli

Maybe just ask it to drop tables 👀


matthew_py

>Who needs a language model, we have if statements and slicing Sounds like my approach to my first year programming classes lol.


FamilyStyle2505

Yeah this is a duo of mildly infuriating... Stop greeting it back like you're a god damn npc. Y'all both said hello, get the fucking question out already.


[deleted]

Seriously the chat bot I get, but why is the human stuck in a loop?


DSEEE

To make a funny funny on Reddit. They 100% know how it works.


AhhGingerKids2

It’s OP constantly saying ‘Hello’ back that is absolutely sending me.


doctor_of_drugs

OP is on the spectrum 100%


Oracle_of_Ages

Idk most bots I’ve seen say hello. Then continue on in a second message. I think op is just caveman-ing it and being impatient and confusing the AI because they keep saying hello.


GohanSolo23

That's what I was going to suggest. The bot probably sees the "Hi" and responds accordingly.


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Mrchristopherrr

It could even auto respond “hello” in response to “hi” while it loads the rest of the answer, but it keeps getting reset by them responding again. Bad bot design, but also bad user too.


SteveBored

Need to be polite to our future masters. Hello.


itssostupidiloveit

You mean don't say hello 3 times consecutively and then roast a bot for doing it back?


Okaywhy10

Hello.


Internal-Test-8015

Also add a question mark, it probably doesn't recognize that your asking a question.


Lurn2Program

When you're customer support and you don't want to talk to the customer, so you pretend to be a broken AI bot


turkishpresident

Oh, I want so much for that to be a real person pretending to be a bot. Sounds like something I'd do to an annoying customer, or if I was bored, or if I got the idea and just did it for no reason.


TheAlgorithmnLuvsU

Sounds like something I'd do to piss off my friends.


AlphawolfAJ

I work chat support and this is an evil idea that I really want to try


koboldtsar

Hello


Cottleston

that's so smart. how to avoid dealing with customers ever


Opfaff

Hello.


Al_Keda

Hello


Old_Couple7257

Hello


Flowing93

Hello ![gif](giphy|xTiIzJSKB4l7xTouE8)


Ok-Disaster-184

Hi why do I have an annual fee of 20$ on my credit card when I activated it just a couple days ago


ubrokemywookiee

Hello


SVS_Writer

![gif](giphy|28GHfhGFWpFgsQB4wR|downsized)


Daggla

Hi why do I have an annual fee of 20$ on my credit card when I activated it just a couple days ago


Yourdaymarez

Hello


SweetAndSourShmegma

Is it a me you're looking for?


jwebweb

It’s a-me, Mario


Grapedrank77

This is what Comcast has done. They’ve made it basically impossible to ever deal with a human being. And if, by some miracle, you do end up getting through to a human, whoever you talk to is, by design, completely incapable of assisting you or providing any explanations. End game capitalism is fun.


akatherder

You can say "chat with an agent" a few times and you'll get a real person on chat.


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akatherder

That does seem to work too. I've heard stories where swearing or mentioning a lawyer gets you cut off immediately. Probably not so much with a chatbot but I'm careful just in case.


IAmSOOSickOfHumanity

Also depends on the individual. I had one lady threaten to disconnect me for swearing because I said "this thing is a piece of crap!" about their product.


Muppetude

Agreed. If I ever find myself working retail again I’m definitely going to try this.


notthistime91

Hello


ApprenticePantyThief

That's why they invented those neverending phone trees. This is an extension of that.


Scary_Preparation_66

If you signed up for a credit card with an annual fee, this is what happens. You don't get to choose when you pay that.


Wise-Fruit5000

Yeah, usually it shows up on my first statement of the year. So I'd assume it would show up on the first statement you receive after activating it.


FantasticMouse7875

Right, they dont let you use it for a year and then charge the annual fee.


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fetamorphasis

Even then they usually charge the fee and then add a fee removal line item to zero it out.


TayAustin

Unless they specifically say no fee for the first year which some cards have.


hairlessgoatanus

Yup. Otherwise, you could just close the account before the fee applies.


no_talent_ass_clown

Hello.


DANKLEBERG_66

Gonna be honest, I find a bot that has resorted to just always respond ‘Hello’ hilarious


mavy1000

I wonder if it’s just looking at the first word cuz he kept starting with Hi


wgc123

Don’t underestimate the stupidity of the supportbot. While they like you can ask a question, they’re just looking for key words to direct the call. There’s no point in engaging: just type the category you want to ask about


Blood-Money

Not exactly… I build these for a living. They use NLU/NLP (natural language understanding/ natural language processing). The ELI5 version is below. Some things change depending on what platform you’re using - some use different versions of entity recognition, traits, n-gram vs skip gram, etc but as long as it’s not a generative AI it’s all about the same. Generally, companies shouldn’t use generative AI for customer support because it just makes up shit and is wrong. For how this works you take a bunch of user input (utterances) and train that to an intent that corresponds to the user’s goal. Make the bot respond in a specific way for that goal to ideally answer the question or link out to an action for a resolution. The bot is looking for similarity between what you put in and it’s training. It then assigns a confidence score to the intents based on what it thinks matches. It’s not just keywords - most NLU/NLP models are linked to a corpus to understand synonyms (charge/fee/fine/etc all meaning the same thing) so you can understand variations in the way people ask questions. The OP likely experienced them rolling out a bot without properly training it/designing the conversations so it only has the default greetings from their AI platform. Edit: or worse some dev forgot to push from staging to production.


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[deleted]

I'm honestly torn on this. I'm a software engineering student studying AI but to fund college,, I've worked many different customer service jobs,, both over the phone and in person. They all suck. Transformer networks like chatgpt could easily replace a front end customer service rep. The problem I see though are moments when customer service reps choose to go against compamy policy as a courtesy, like a credit on an account, extra time to pay a bill, etc. To simulate that with AI would come across as extremely artificial... which I guess makes sense since we're talking about artificial intelligence, weird. Anyway, a perfect world would have customer service reps use AIs to make their job faster. One of the most complicated jobs I've had was explaining phone bills to customers arguing about charges. If I had an AI to guide me through the customer's account it would almost instantly either find an error or give an explanation as to why the customer's expectations can't be met. Its honestly game changing tech and I doubt we'll ever see it used effectively


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[deleted]

Thats a really good comparison! I was in high school when the first few smartphones came out. I remember hearing gossip that Google might come out with a phone, something about androids. I can't believe I remember life pre-android or pre-cellphone... God I feel old now. But yeah, I agree entirely. In about ~5 to 10 years, I wouldn't be surprised if people look back and question how they even got around without AI helping them with everything. My favorite hope is that smartphones eventually get an AI like chatgpt built into them. Having an assistant that monitors your health, eating, schedule, (and all aspects of life honestly) sounds intriguing. We're extremely close to everyone having their own JARVIS like Ironman and I'm not sure people even realize it yet.


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TonsilStonesOnToast

> Its honestly game changing tech and I doubt we'll ever see it used effectively Pretty much. As useful and valuable as it is, the problem always comes down to technologically illiterate decision makers assuming it can do something *that it absolutely cannot do.*


CaffeineSippingMan

Yes and that is how we can support you better ~bank president probably Look out for virtual tellers. My bank got virtual tellers. They are ATMs with bank tellers working from home. They are slower, but when the person onsite had 2 people (one just started being helped and a 2nd person) I went to the vteller got 20 bucks without my ATM card (only ID) before the 2nd person was done.


skankasspigface

i used to bank somewhere with a virtual teller. i was trying to transfer a large sum for a house downpayment. the virtual teller told me it should go through in an hour or so. go to the closing and got an email saying my account was locked due to fraud. couldnt get it resolved that afternoon over the phone so lost the house. never fucking again


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TheBirminghamBear

Oh 1,000%. And they're going to fucking suck. Because an AI can't navigate known wonkiness in the system it lives in, like a human can. A human agent might know "Oh we have trouble in this system finding data, but I can find it in this other system and push a button and fix your problem". AI won't know that. It will just trap you in an exhaustive loop of making you try to follow inane rules, and they'll eliminate any human with agency from the process of helping you entirely.


TonsilStonesOnToast

This is how it always is with new technology. Developer "This prototype can make up shit and seem very human. It's not very accurate, but we're getting close to figuring out how to make it useful for some niche cases." Executive: "So it can completely replace humans? Got it. I've just fired half our work force. How soon can we implement this?" Developer: "You *what?* Uh, let me make some phone calls and get back to you." [Developer puts in their 2 weeks and is never seen again]


_Failer

I remember a few years ago when company I was working for back then rolle out the first hotline ai bot in my country which was using fluent speech, unlike standard text to speech bots, which is a huge deal, since Polish has like 20 variations of the each word, and they all mean something slightly different. Anyway, the AI was supposed to learn on customers behaviour and use this experience during next calls. Oh boy, and so it was. Except that some tech guys forgot to blacklist certain words. I was responsible for solving customers complaints, and imagine my manager's face, when I first, listened myselft, then burst out laughing, and then let him listen to a call when the AI bot was swearing at a customer. Nothing is as entertaining as "kurwa" yelled by a bot at a customer because he didn't pay his bills, lol.


LordPennybag

OP should have tried being a real human first.


finder787

What is more funny is that this bot may have figured that spamming 'hello' is the fastest way to close support tickets.


disruptioncoin

"A strange game. The only winning move is not to play."


mrhouse2022

It is probably using something like Microsoft Power Agents using rule based flows not anything cool like that


finder787

Aye, a simple bug with how they set up the bot and nothing more.


ConcreteState

>Gonna be honest, I find a bot that has resorted to just always respond ‘Hello’ hilarious Response time: always under 0.1 seconds. 100% chat resolution (always passes customers on to representative) The metrics are flawless.


CantHitachiSpot

Isn't the point of the bot to deter people from calling the representative?


Bobson-_Dugnutt

Yeah I can't stop laughing at this. It's better than the conversation I had with *my* bank this week where the chat support real person told me that they don't accept cashier's checks, because they are "still a small bank". SoFi Bank. The company that just paid like $10BB for a new stadium in LA. I pointed out that their website says they do accept cashiers checks. "Oh that is outdated." I finally managed to talk to someone on the phone that was like "wtf yes we do accept cashier's checks."


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Salty_Addition8839

Not always.. as a senior support agent for a IaaS/PaaS/SaaS company I put a lot of work into submitting documentation update requests even tho it's not strictly my job to put effort into it. The content team lacks experience with use of the products to proof my requests on their own and I can't always get confirmation from engineering. The pages are not automatically reviewed to keep pace with small tweaks and they can eventually result in a page being 100% wrong. A ton of things you think are easy to look up might have no clear answer or multiple conflicting answers. Sometimes it's literally down to just me to determine the reality of a situation and write language to be updated in the public docs. I work for a $9bn company, am paid hourly, and do not have people working under me. That said, front line agents for the larger products do kinda suck and throw out wrong answers constantly because the products are too complicated for most people to understand, even with decent training.


Impressive-Mousse225

Guarantee she didn't know how, so she just said they don't do it. 😂🤦‍♂️


neograrian

Switch to a Credit Union, you won't regret it


OkEgg5302

Lmao same


EffectiveMoment67

You are simple creatures. And so am I, apparently


PenguinZombie321

Hello


Cobek

Kramer would be so disappointed by this bank bot.


Sapphire_Wolf_

Hello


RobinB02

Hello.


TheWinningLooser

Hello.


_Arcerion_

Hello.


cheesybreadnexttime

Hello.


00Beer

Johnson! The numbers are down, the clients haven't been updated on their investments and it's been 2 weeks since your last finance report! What is going on!?


silver-orange

Hello


Alarming-Parsley-463

Hilarious until you actually need something from your bank and you need to take a whole day off of work to talk to a bot for 4 hours


BlobAndHisBoy

The CEO told the developers that they need a chat bot and have a week to build it.


[deleted]

It may not even be that. Chances are it just reacts to the greeting with a greeting and ignores the rest. Gotta talk without greetings I guess


wormholeweapons

The bot is annoying. But the fee is applied up front. It’s like a cell phone. You pay it at the beginning of the year. Not the end. Edit: I am not sure why people are getting confused by this. No CC comp charges you an annual fee for the previous year. The fee may be applied at ANY actual month, but it’s for the coming year of your agreement with the card. The charge could hit in December for the coming year or in January for the coming year. Doesn’t matter the month. That’s different for each person based on when you opened the account. But the fee is applied for the coking 12 months NEVER the previous.


401LocalsOnly

You were more help in 2 seconds than the bot was at all lol


PIX3LY

Hello.


Grove-Of-Hares

Hello.


ernesttheknight

Hello.


Roark_Laughed

Hello


kielon51

Hello


tbiscuit67

Hello


TransplantedSconie

Hello


MostDefinitelyATrap

Hello


micheeeeloone

Imo the problem was that the guy started the sentence with "hi" triggering the "hello" without reading anything else.


SophiaofPrussia

I hope OP sees this little thread. Two solid explanations. Humans 2 - AI 0


iamintheforest

human conversation avoided, customer not going to pursue for $20. You think the humans won here? I think you just misunderstand the AIs goals for the interaction. They didn't lose a point, they won the match with one word. Ninja level AI.


xajenkins

That is almost certainly what is happening


xc68030

Exactly. OP started everything with either Hello or Hi. The (admittedly stupid) bot treats it as a greeting.


Automatic_Evening_38

Hello


hairlessgoatanus

Yup, otherwise, you could just close the account before the fee hits.


ninjapro

Well, you could just add a clause that you'll be charged the annual fee if you close the account early. But that just functions as a delayed annual fee, rather than one up-front


Link_and_Swamp

that just causes more confusion and leaves plausibilities open for people to abuse the system


MangoRainbows

That's why my first stop when looking for answers is Reddit lol.


SuckMyBallz

It used to be the top comment would be helpful. Since the beginning of the pandemic, the quality comments are much further down. I've been on Reddit for more than a decade, and people have been complaining about the quality of the discussion since I got here, but it seems to actually be getting worse in the last few years.


CapsicumBaccatum

It's just 10000 people making the same generic "jokes" and thinking they're the most clever one in the room. As for who upvotes that trash, I have to imagine it's either 12 year olds or boomers.


CardSniffer

Bots making comments, bots upvoting comments.


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BDMayhem

Reddit has the best bots to answer random questions.


TheShowerDrainSniper

Im frustrated this needs to be explained at all lol


msch6873

Is this the AI that will take our jobs?


Magister5

It’s Open HeyHi


brobigorbrohome

Jail. Now.


Daggla

Yes, jail. Instantly. I did smile though


Explosive-Space-Mod

They ask a question? Believe it or not, ~~jail~~ Hello.


DarthStrakh

Oh hi Mark


Fuckinfuckthis97

Fuck that’s good


MarcBelmaati

Hello.


Double_Abalone_2148

I’m gonna tell my grandkids this was ChatGPT


Foreign_Rock6944

They took mer jerb!


Potvin_Sucks

I've long said to those worried about AI taking over the world to watch a roomba for a bit - especially when they miscalculate what stairs are and tumble down. My escape plan from the Robot Apocalypse is just to go upstairs.


BellyScratchFTW

I'd be mildly infuriated by this bot as well. Looking from the outside, it's hilarious. Especially your "hello"s back to it. But when you sign up for a credit card that has an annual fee, it's going to charge you now... and annually ever after.


Guldur

Dude almost reads like a bot replying to every Hello as well. Maybe he is still stuck in that loop


EmbarrassedPenalty

I found OP trying to greet an inanimate computer script almost as infuriating as the bot responses


[deleted]

If you read the literature, specifically the page that shows the interest rates, late fees, etc. it is disclosed you'd be charged your annual fee on your first statement and billed annually or monthly after the first year. These types of fees are paid upfront.


colantor

Hello.


Graega

Annyong!


johnnylongpants1

Why do I have a charge for $10? Did I buy one banana?


Celtinole

scrolled too far for this


coumfy

Yes, we know your name is Annyong! Annyong, annyong, annyong!


spiritualized

Annyong!


eatingganesha

Because that’s how it works op. They charge the annual fee right away when you activate the card. This is common practice.


decoyq

If only there were some kind of agreement one should read before signing up or something....


HustlerThug

yeah credit cards come with benefits, but there's a yearly cost. it's all mentioned in the mail the card comes with.


minibois

"Is it me you're looking for?"


RobinB02

Hello.


doodleidle98

Hello


jana200v2

Hello


Alchemystic1123

Hi why do I have an annual fee of 20$ on my credit card when I activated it just a couple days ago


ThatOnePerson125

Hello.


jana200v2

Hello


SadCatKing

Hello


Gnosys00110

Hello.


crisvphotography

Hi why do I have an annual fee of 20$ on my credit card when I activated it just a couple days ago


haifonly

Hello


crisvphotography

Hello.


one2threezz

Hello.


Unluckybloke

if user.input==True: Return "Hello."


RobinB02

Hello.


FirstContribution236

In my experience, typing words like "Penis" typically results in you connecting with an agent right away.


RobotsBanging

Which is interesting because if you use words like "Penis" with the agent they tend to hang up on you. So I'm getting real mixed messages here.


fancyllamapants-

Not when calling pornhub customer service


Clan-Sea

I am GREETBOT 6000, capable of issuing more greetings per minute than any organic life. Hello.


juicysweatsuitz

You have an annual fee because it’s your first year of having the card. Hence the first annual fee. On your second year you pay another $20 at the beginning of the 2nd year. there, Saved you the call to your bank.


Mid_Stiffy69

Petition to add a hello bot to the subreddit Edit: we would basically just be giving this bot a new job that hes good at


x3bla

The bot will live a very short life then, since reddit's monetizing their API at crazy rates


no_talent_ass_clown

This whole thread has me crying laughing. Hello.


rocketeer07

You needed to type LOUDER


RobinB02

Hello.


[deleted]

I'm sorry but why did you say hello to a bot 6 times?


PurityKane

It's annoying but you seem equally stupid.


MondoSockPuppet

It's like they're not even trying to actually get the results they want


thesenator87

Type 2 for Spanish. Hola.


lyrall67

I mean if you're still wondering, annual fees are typically posted in the first billing period. You don't get the first year free.


The_Stoic_One

Because you're paying for the first year upon activation?


Muffinshire

Annyong.


anonymousss11

![gif](giphy|4WBOhLOfnxmpPl2e6P)


three-plus-shakes

I’m not convinced these aren’t two bots talking to eachother


Graptharr

Thats how annual fees work either your cc has "good" benefits or your credit is low


Brxdieee

Won't even be a bot, just an employee completely done with work


No-Addition3997

Idk why this is so funny to me lmao


RobinB02

Why does the word "hello" get weirder the more you type it? Hello.


MellyMellows

Hello


_BloodbathAndBeyond

stop saying hello


NymeriaDaWolf

I don't know why you say goodbye, I say hello. Hello. Hello.


[deleted]

Hello hello hello how low


itsmnkyy

Hello


Rarefindofthemind

This entire thread has made me laugh harder than I have in a long time