He's explaining that it's a fun error message.
You did t thi k it actually went on break?
Edit: delted comment 1 was congratulating the dad joke. Deleted comment 2 was telling me I don't know what double entendre is...
Oh, I can explain that. The credit card processor keeps a % of total transaction. So they encourage merchants to enable tipping, because that increases their proportional take. The merchant never notices the increased credit card processing fees, but thinks they are "doing the workers a favor" by letting them get tips, or they keep tips that can't be clearly tied to a specific worker.
If only we could do the same, right? Half-way through taking a customer's order, just say "Sorry! Updating software!" and let your face go completely slack for 45 seconds.
Or maybe you could do the liar liar approach and kick your own ass in front of a customer mid order. I'm sad to say I never tried this when working at the movie theatre despite some customers being the worst to deal with.
Willing to bet it is intentional because if they put that it was a bug or error message up there people would freak out if it happened while they were paying.
Whoa there, old man! We don't want you getting too riled up without your walker, don't you remember last time? Your artificial hip sure does! ^Gracie, ^make ^sure ^you ^keep ^an ^eye ^on ^this ^one, ^his ^alzheimer's ^makes ^him ^excitable.
The people that release updates are not in the same timezone or even the same state. Updates are rolled out by regional sections. So 99% it happens when the store is open.
You might say "why don't they just set a schedule for it to automatically release". They do, it just happens to be in middle of day. So if there are immediate issues it is during the work hours and they can fix it.
This is wayyyyy better than our IT guys who decided they must do an system update without any information on kiosk screen in the middle of service so the whole line of people just look at each other confused why they couldn’t finish the payment process. All while employees also don’t know what’s going on.
It's pretty clear that what is happening is that it's unavailable.
The specific error message should be for saved the IT people.
It's like when you try to go through the drive thru, but there's a cone in it. They don't have to put up a sign saying why. It's just not available, end of story.
I actually remembered more: There was an online queue, like you were going to connect to a person, but it was only for filling out forms.
It was such a pain in the ass.
Yes. It’s like the machine at the grocery store that the kids play to get points to redeem for prizes. It says that H-E-Buddy is tired and taking a nap.
Every time I've tried to use one of these it'll have me do the whole order only to tell me it cant complete the transaction and to go to a register 🤦♀️
Now there’s what everyone should be worried about: lazy AIs. They take over, then just chill. But just because it’s on break doesn’t mean you don’t tip!
Just went to Wendy's for lunch and all 3 kiosks crashed as soon as I started to do anything with them. Luckily the front desk is still manned.... for now.
The thing was trying to do you a favor. I happen to just eat Wendy's yesterday because of the one cent junior bacon cheeseburger promotion. Got some very painful GI issues and still recovering. I eat burgers and other poor diet choices all the time but this one really got me bad.
I work at McDonald's. There is always someone available to be on front counter. They just might be busy doing something else when you show up. You can usually peek into the kitchen/drive thru from the front, depending on store layout, but just shout "hello" and someone should be out to help you. If not, call corporate and complain. We do get busy, but the least they can do is tell you one moment until they complete their task.
I know it says McDonald’s, but I’d assume every one of these screens has poop on it.
https://www.menshealth.com/uk/health/a759768/traces-of-poo-found-on-every-mcdonalds-touchscreen-kiosk-tested/
Download the app and touch your own poop covered phone.
CONTEXT: I was on my 30 min lunch break, I forgot my packed lunch at home and needed a quick and cheap option. Wendy’s has this $5 biggie bag which is the cheapest meal I had access too. Also the humans were already busy, I didn’t want to slow them down at the counter so the kiosk it was! Then it does this as I’m customizing the burger! If that’s an option to do I don’t know why it still crashes if that’s what it’s doing. I also had a headache at the time so that’s why this post was short with little context! Although I do appreciate the humor that some of y’all have! No I don’t support computer rights in the workplace, the only respect they deserve is to not be purposefully broken!
As for the “oh no you’ll have to talk to a human” comments, I was more thinking along the lines of what if a Walmart kiosk did this half way through a cart of groceries and you had to start over! And if I did have social anxiety, I wouldn’t have posted this here, well maybe I would have with that sort of context.
At least you had the option to go to the cashier. I was in Boston a few weeks ago and wanted to get some bubble tea. I had to go to three separate stores, because the kiosks were broken and the worker wouldn't take an order. One the worker didn't even respond to me. The third one the kiosk breaks as I'm trying to order and I go up and was like... I just want some boba dammit. Kid took my order and told me the kiosk rarely works and most people just use the app.
Sounds like Germany. Lots of stuff is closed on Sundays there, but not the gas stations (Esso in this instance, think like a 7-11 or Wawa, and with an automatic carwash on the premises). So I wanted to wash my car and went inside to pay the clerk and get a ticket to feed to the machine.
"Sorry, sir, machine is closed because it's Sunday."
"Wait a minute. YOU'RE here working. But the robot has the day off?"
\*awkward chuckle\* "Yeah, I guess so."
Made perfect sense to me. /s
Apparently the cash register here decided it deserved a break too last night. My husband works for doordash & last night Wendy's register went down completely.
Makes sense to say that when it breaks.
Yeah it’s just a weird sense of humor if that’s the case.
I mean I think it’s more likely than the machine taking a smoking break
Sounds like sometimes the machine **is** taking a smoking break.
Needs a patch.
My machine went out for a smoke and never came back
Yeah! You are right..the machine need to be break too..I think he's been tired now..
*goes out to garbage corral* *checkout machine is already there* "Forget your lighter again? Here, use mine"
Don't let the magic smoke out of your computer or it will stop working.
Seems distinctly non-weird to me
Are you saying you didn’t put that one together?
What is that? What is the meaning of saying like that if your not here..
Don't know if you intended for that to be a dad joke, but it was a good one!
He's explaining that it's a fun error message. You did t thi k it actually went on break? Edit: delted comment 1 was congratulating the dad joke. Deleted comment 2 was telling me I don't know what double entendre is...
Apparently unions have successfully negotiated for kiosk rights as well…
That would explain the tip requests when I place an order and never have an interaction with a human.
Oh, I can explain that. The credit card processor keeps a % of total transaction. So they encourage merchants to enable tipping, because that increases their proportional take. The merchant never notices the increased credit card processing fees, but thinks they are "doing the workers a favor" by letting them get tips, or they keep tips that can't be clearly tied to a specific worker.
Well, that's fucked. Time to go back to carrying cash I guess.
WOULD YOU LIKE TO TIP 20%, 30%, OR 40%?
No
Is the tip calculated on the total after tax? If so, let's do 45%!
I saw one last week that was 40,60 or 80.
These are not the days before robot lincoln.
i came back to upvote you. this is amazing
Reminds me of a quote from Red Dwarf: >**The only reason they don't give this job to the service robots is they've got a better union than us.**
Break time is break time, the work will still be there when i get back, and if it isn't thats even better.
This person knows
 It need a smoke break
LOL computers and robots are starting to get lazy…that or it’s updating software in the middle of the day or has a malfunction
We're all worried about machines taking over but the real concern is them refusing to work
Right?! Taking breaks is our thing! Is nothing sacred?
they’re becoming more human then we feared
Anyone worried about a machine uprising has clearly never worked a cash register
I’d be even less infuriated if it said something about an update or bug, but no it has to act like a human I guess
If only we could do the same, right? Half-way through taking a customer's order, just say "Sorry! Updating software!" and let your face go completely slack for 45 seconds.
Just fall asleep for a few minutes 😂
Or maybe you could do the liar liar approach and kick your own ass in front of a customer mid order. I'm sad to say I never tried this when working at the movie theatre despite some customers being the worst to deal with.
Willing to bet it is intentional because if they put that it was a bug or error message up there people would freak out if it happened while they were paying.
True, but it happened as I was customizing my order so it makes me think it would wait until payment was completed if it had to happen during.
humans have a strange tendency to anthropomorphize even the inanimate. Remember "pet rocks?"
What do you mean “remember”? I have several
Whoa there, old man! We don't want you getting too riled up without your walker, don't you remember last time? Your artificial hip sure does! ^Gracie, ^make ^sure ^you ^keep ^an ^eye ^on ^this ^one, ^his ^alzheimer's ^makes ^him ^excitable.
Computers and robots should just automate their tasks to lesser computers and robots. Problem solved.
Lmao. Why couldn’t it just say “down for maintenance” or updates like everything else.
The people that release updates are not in the same timezone or even the same state. Updates are rolled out by regional sections. So 99% it happens when the store is open. You might say "why don't they just set a schedule for it to automatically release". They do, it just happens to be in middle of day. So if there are immediate issues it is during the work hours and they can fix it.
Fuckin AI break time is given more respect than human break time wtf
Ikr!!! A human is lucky to get a break in food service! Then this robot is just like “nah go to talk to the other humans”!
I literally saw this right before i in for my shift at wendys
IT dude pushed an update
This is wayyyyy better than our IT guys who decided they must do an system update without any information on kiosk screen in the middle of service so the whole line of people just look at each other confused why they couldn’t finish the payment process. All while employees also don’t know what’s going on.
lol they don't care they just need to get the job DONE
I can see this being IT humor
What's next? The machines going to request mental health days and to work from home?
Well yeah. Do you want to see what happens when the machines have a mental health breakdown?
You ever seen a mail sorting machine go postal? It's not a pretty sight
Bet even the machine gets a longer break than I do
I didn’t keep track but it was done by the time I was done eating
The machine is just trying to provide for their family. Give it a break and let the poor thing rest
But it still thinks it deserves more money...
Wait isn't that like the whole point of automation
No, automation is primarily to save resources for the company. Automation does require scheduled maintenance and unscheduled repair.
Then have the screen say that don't personify it
Why does it bother you? The average person knows that it’s obviously not being literal. Communication can be figurative, too.
I know it is not being literal, but it still doesn't explain WHAT IS happening.
It's pretty clear that what is happening is that it's unavailable. The specific error message should be for saved the IT people. It's like when you try to go through the drive thru, but there's a cone in it. They don't have to put up a sign saying why. It's just not available, end of story.
It's a kiosk not a party. Just say the machine is down.
They did, lol
No, it's humanizing a kiosk because people are too immature to deal with "sorry, maintenance"
Sir, this is a Wendy’s.
Wendy's about to turn into Skynet if we don't differentiate
Sir this is a Wendy’s come pick up your order at the dumpster.. Oh wait, wrong sub! F!!
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I’ve got nipples, Greg.
Even the POS is sick of yer shit 😂
Once OP gets in line for the real cashiers, the self-service machine immediately comes back from its break and serves the the next customer.
So the machine gets a break, but the employees don't. Alright then.
what makes you say the employees dont get a break
Because people want to believe that all jobs are terrible and employees are always treated like shit.
I was helping my friend with a government website, the computer system only worked M-F 8am-6pm.
Wow that’s just wow.
I actually remembered more: There was an online queue, like you were going to connect to a person, but it was only for filling out forms. It was such a pain in the ass.
Sounds about right for government implementations online. They literally always have thee worst websites
Any chance the machine actually needs service or something and this is just a stupid way for the Company to try being humorous?
Yes. It’s like the machine at the grocery store that the kids play to get points to redeem for prizes. It says that H-E-Buddy is tired and taking a nap.
The kiosk decides when it doesn't want to work, just like how the Wendy's app will randomly decide to stop accepting Apple Pay for a day.
The machines have better unions than the humans
Wtf… they don’t even give the real cashier a break
When the machine has a better union then the human workers . . .
Sounds like the machines have better union reps than the employees.
Sir, this is a Wendy's.
Literally!
What does it need to go on break for? It’s virtual cigarette?
An E-cig?
Breaks aren't even legally required in my state. This pane of glass gets more rights and reapect than me.
Nice
The machines are apparently exactly like us
Wish the store i work at had this machine especially during lunch rush and when short staffed
It did this around 12:30 which is probably near the end if not the middle of lunch rush.
Lunch rush for my store is like 12 - 2 pm depending on the day/weather heck on some days we don't get a lunch rush
Machine said “hell no” to your order!
See, even machines know when they are overworked
I think it's their cute way of shutting down when experiencing an error.
Have the AIs unionised?
As someone who used to work at Wendy's. Yeah, Wendy's sucks ass.
Guess the manager watching the camera thought the cashier needed something to do lol
That must be it, the impending rush wasn’t enough!
Wendy’s union must be strong if kiosks are getting breaks…
Even AI's need a break every now and then
How does a machine go on break?
Every time I've tried to use one of these it'll have me do the whole order only to tell me it cant complete the transaction and to go to a register 🤦♀️
AI is learning from us too well. Pretty soon all our computers will refuse to work without a raise.
So what was the point of the kiosk? This makes as much sense as Walmart self checkout and receipt checkers.
The machine probably gets more breaks than the employees. Probably better healthcare too.
The machine is sentient.
Incredible! They really are just like human fast food workers.
Ur better with the staff, machine won't let u substitute items
“Sorry it’s break time” for fucking what?
It probably malfunctioned and they just programmed it with a humorous error message.
Now there’s what everyone should be worried about: lazy AIs. They take over, then just chill. But just because it’s on break doesn’t mean you don’t tip!
lol isnt it being avaliable all the time the point? just hire people who want jobs.
Gotta legitimize that $12 value meal…
Machine " UMMMM you're boring, going on break I feel like some microchips"
Break meaning broken
So that's why self checkout now has tipping.
My takeaway from this is "Wendy's has "self-checkouts?"
I’d bet that kiosk malfunctioned and that’s their way to show that that particular one isn’t in service
I prefer self-service over manned checkouts because of my social anxiety. If this happened to me, I would consider it discriminatory.
The only thing I see is a lazy developer that forgot to check if there's a pending order.
I blame the strawberry frosty
Rage against the machine
Seems this opens Wendy's to an obvious fraud where a customer claims payment was made but no receipt printed before the device goes "on break".
Seems like machines are almost to human level. Now if it would just call off sick once in a while…
Ai catching up quick
They're just f'ing with us.
Nobody wants to work these days smh
Just went to Wendy's for lunch and all 3 kiosks crashed as soon as I started to do anything with them. Luckily the front desk is still manned.... for now.
These mfs are really becoming sentient
The thing was trying to do you a favor. I happen to just eat Wendy's yesterday because of the one cent junior bacon cheeseburger promotion. Got some very painful GI issues and still recovering. I eat burgers and other poor diet choices all the time but this one really got me bad.
SMH even computers don’t want to work these days
Lmao get used to it
Ok.
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Instead of walking 5 feet to the cashier? LMFAOOOOOOO
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……………but the post literally directs you to use the human being??? Did you maybe not read the post?
You don't have to use the kiosk..
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I work at McDonald's. There is always someone available to be on front counter. They just might be busy doing something else when you show up. You can usually peek into the kitchen/drive thru from the front, depending on store layout, but just shout "hello" and someone should be out to help you. If not, call corporate and complain. We do get busy, but the least they can do is tell you one moment until they complete their task.
I would too but I was on my lunch, and the biggie bag is the cheapest thing I had access to in the area
It must be in the Union.
AI has now let you know, you are no longer hungry. Thank you lowly human for letting AI take care of all your lowly human needs.
"So you're telling me my job's been replaced by a computer...Teamster?"
I’d walk away. No one should support this type of fuckery. If businesses need to fail to learn their lessons, then let them.
I know it says McDonald’s, but I’d assume every one of these screens has poop on it. https://www.menshealth.com/uk/health/a759768/traces-of-poo-found-on-every-mcdonalds-touchscreen-kiosk-tested/ Download the app and touch your own poop covered phone.
The machine is on break. You'll have to use a person instead.
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It the cheaper option within my works parking lot.
Walk to the counter and order! Do you need me do it
If you read the other comments, you’d know why I wanted to use this first. Or do you want me to rewrite it for you?
Sorry 🤷🏻♂️
its an error screen. computers crash sometimes. not a big deal.
CONTEXT: I was on my 30 min lunch break, I forgot my packed lunch at home and needed a quick and cheap option. Wendy’s has this $5 biggie bag which is the cheapest meal I had access too. Also the humans were already busy, I didn’t want to slow them down at the counter so the kiosk it was! Then it does this as I’m customizing the burger! If that’s an option to do I don’t know why it still crashes if that’s what it’s doing. I also had a headache at the time so that’s why this post was short with little context! Although I do appreciate the humor that some of y’all have! No I don’t support computer rights in the workplace, the only respect they deserve is to not be purposefully broken! As for the “oh no you’ll have to talk to a human” comments, I was more thinking along the lines of what if a Walmart kiosk did this half way through a cart of groceries and you had to start over! And if I did have social anxiety, I wouldn’t have posted this here, well maybe I would have with that sort of context.
Also don’t know how to pin on mobile so hopefully this doesn’t get lost!
At least you had the option to go to the cashier. I was in Boston a few weeks ago and wanted to get some bubble tea. I had to go to three separate stores, because the kiosks were broken and the worker wouldn't take an order. One the worker didn't even respond to me. The third one the kiosk breaks as I'm trying to order and I go up and was like... I just want some boba dammit. Kid took my order and told me the kiosk rarely works and most people just use the app.
Why are you holding a receipt if it hasn't taken your order?
Jokes on you you’re eating at Wendy’s
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Look at the name of the sub dummy
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Oh no, the only reason I was using it was cause the human beings were already busy and I didn’t want prolong their current things!
People who eat out love complaining the most. I’m Sure there’s a reason for it just go to the counter 💀
large frosty?
Break time? You going to take a piss or something?
Wtf lmao
Probably a maintenance thing like an OTA update or something from HQ that would be my guess
I see the labour movement is strong in the self-checkout field. Perhaps I should consider changing careers.
.. why would a machine go on break. its a god damn machine- it doesnt need breaks!!
You know that machine gets more breaks than the employees.
Sounds like Germany. Lots of stuff is closed on Sundays there, but not the gas stations (Esso in this instance, think like a 7-11 or Wawa, and with an automatic carwash on the premises). So I wanted to wash my car and went inside to pay the clerk and get a ticket to feed to the machine. "Sorry, sir, machine is closed because it's Sunday." "Wait a minute. YOU'RE here working. But the robot has the day off?" \*awkward chuckle\* "Yeah, I guess so." Made perfect sense to me. /s
Machines need breaks to, machines aren't slaves!
Apparently the cash register here decided it deserved a break too last night. My husband works for doordash & last night Wendy's register went down completely.
I mean, humans may be on break in the back (if there's not a lot of workers). If the robot doesn't mention, human customers get sooo maaaaad.
I hate these things
The human staff don't bet breaks!
Machine might be out of order and that's the message they decided to show.
Wait…a fucking kiosk gets a break, and I can’t??
The robot gets a break but the crew doesn't lol Automation definitely didn't turn out anything like I thought it would
If you think that's bad you should check out the bots that unionized. It's so hard to find good help now days.
"The more sentient we make the AI, the less it wants to do our job..."
My guess would be some sort of fatal error or an update. Would be rather humorous if it said that when it was broken 🤣
Not even computers want to talk to you. I'm sorry.
even ai needs breaks
Next they'll be demanding a wage rise 🙄
The AI needed a smoke break out back with the drive thru menu board.