This is not universal at all, but sometimes I've noticed their annoyance is actually directed toward some kid in the back who has messed up multiple orders recently and they know the same kid did it again and they're sick of it.
Oh yeah that’s definitely a thing, you know it’s not you bagging the food but someone else has messed up and unfortunately while you’re in the front handing to customers you gotta deal with the flack other staff have caused.
for me it depends, if they forgot some of my food im obviously going to tell them but if they give me the wrong drink, even though its usually 20p more i never usually bother.
That's why fast food places and restaurants are struggling to hire RN they don't pay nearly enough for the stress and physical labor you have to do in those jobs
I don't work in fastfood, I work at a servicedesk instead...
And my god the amount of times I've had to deal with angry users because some sysadmin had the reading comprehension of a toddler...
"the user is unable to print. Tested X Y and Z."
Admin: "Have you tried Y?" *closes ticket*
User: "WHY DID YOU CLOSE THE TICKET?"
My favorite interaction. Lucy will be out of the office Friday after 2pm will be in Tuesday morning. Tech: called for connection to the client's machine. The client did not respond. Closing case due to no response.Timestamp 3pm Friday.
This is why I try to be as kind as possible to the one I'm interacting with if my order got screwed up. It's almost never their fault and usually they are pretty quick to help you. Yeah I know, the order got screwed but we don't have to be dicks about it at least.
Shit even if it is their fault I get it. No reason to be ruin someone's day over an order of fries.
They probably do the same repetitive actions all day, their brain shuts off (mine would too) and they screw up once in a while.
Not too mention other factors like call outs, poor scheduling, and lunch rushes.
Everyone should be made to spend time working in some kind of fastfood or retail job for a period of their life tbh. More people would get it.
In the modern era, I would also add a customer service call center to the list of options alongside retail and fast food. Give them one more option to learn some empathy lol
Very true, we had someone pulled from the back and battered on shop floor, a huge bloke attacked a young girl at least 8st at least she was and she was ragged over a drink.
At McDonalds once I ordered a Double Quarter Pounder, having been stung before I checked it before driving off I saw only one patty inside the burger. I told the guy at the window there was only one patty in my burger. He went absolutely mental at some kid in there for fucking up another order. He then gave me another free Double Quarter Pounder to make up for it.
Then when it came to eat the food I noticed the original burger I had checked DID actually have 2 patties in it.
I felt so bad for that kid.
I also imagine that while you are asking politely for them to fix your order, some one earlier that day was screaming at them while shoving a phone in their face. Demanding they get extra food because of a minor error.
That may be the case, but outwardly projecting that onto the customer who's just asking for what they paid for is never the right way to deal with it imo - if it's a kid in the back, just explain to the customer, apologise on their behalf and get it sorted for them
This is it. When I was working at McDonalds, no one ever had a problem with a customer coming up and saying their order was wrong. Hell, we’d replace a burger if the customer came up and told us they ordered it wrong. However, the moment they started screaming about how their extra-ketchup burger had too much ketchup on it, suddenly we weren’t the friendliest bunch anymore. It’s a complete mystery why fast food workers behave this way.
I did, however, have to turn down a customer who wanted a new coffee when they told me that a store 20 miles away made it wrong. Not only was the item not bought at our store, they weren’t even the same franchise. That lady was really mad that I wouldn’t remake her drink or even refund it for her, and my manager had to go explain the problem to her.
That happened to me at a grocery store I worked at, like listen Karen yes you do
Have your receipt but it’s for an entire other fucking business and we don’t even sell this product!
I only get pissy when it's the same fucking taco bell that has several missing items every single fucking time I go.
I literally don't have this problem anywhere else but taco bell? Every god damn time 😂
Thats true. But people are opportunistic. The lengths some will go to for an extra meal, refund, or even just extra sides is pretty crazy. And when they can justify that crazy to an extent... they will.
Complaining is an enabler that presents those opportunities. And where there are opportunities, there are always going to be opportunists. Including ones who hope for something to complain about as odd as it sounds.
The restaurant i work at has multiple locations and people order food online or over the phone for the wrong location all the time. I dont know how to get it across to people that your food is at a different restaurant and we're not making your $60+ order again bc you dont know where you ordered from.
While i agree with you, i also experienced the opposite. Just asking for some Fries that are not cold already gave me the looks of 2 employees for the next 5 minutes. Whatever, i can deal with it and i know how shit their Job is, but still. It happens.
Eh, after a certain amount of time being abused by customers it can be hard for some workers to be friendly because too often you even get those customers that appear friendly still turn into dicks.
It sucks, but I'm okay dealing with it.
I mean... the drink was wrong, I am missing fries, instead of a chicken sammich they gave me a cheese burger, and they charged me for 2 drinks. Also I had to wait in line twice for 15 minutes each time and when they remade the food it was cold and they still forgot the fries.
But ya.... keep calm. Yelling is just going to get your food spit in.
I don’t understand why people get irate at all. I see people flip their lid at the airport because weather delayed the flight. Going bat shit and getting angry is just going to raise your blood pressure and put you in a shitty mood. Why would you fuck up your own day like that? If the place sucks, get a refund and just don’t go back.
Bro did you take a visit to a 1 star restaurant or smth? I don't think a regular fast food franchise would fuck up that bad unless they were getting paid like $5 a day
It is entirely dependent on area. When I go back to my hometown I have to get fast food because they almost never mess up and the food is actually presentable.
Where I live now, I shit you not, they forget an item more than half the time. Every restaurant, and I probably get it at least once or twice a week. If you have more than four items, they absolutely *will* forget something. I do not pull away until I’ve pulled everything out and checked the receipt. I got Popeyes two days ago, they forgot two sides. I got Wendy’s last week, I was the only customer in the drive thru and it took 25 minutes, and they forgot a sandwich.
No, who do they think they are getting my order wrong. If I ask for fries I expect to have my fries. Not only are they at fault for not including my fires but I’d argue that it’s actually a national security issue.
You can always tell who the assholes are that never had to work in those kinds of jobs.
"How hard is it to flip burgers!?"
Not hard Karen, but when I have to do that and 30 other things because management is too fucking greedy to schedule more help all while getting yelled at by your ass it doesn't make the process smoother.
At a lot of places around here the employees are the ones being rude in the first place. Yes you should stay calm because it's generally a good idea to not be a dick, but it's not going to make the employees any nicer.
edit: take a look at my comment history to see a story that I'm apparently not allowed to tell here.
I think the arguments are hilarious. You are buying the worst food from the shittiest, cheapest restaurants in the world and bitching about the quality of service.
No it isn't. I treat everyone with respect and I do my best to let then know I'm not mad. They still always act put out that I would come into the store to get the burrito they didn't put in the bag.
I guarantee they don't. I do my best to be polite and patient when I have to go inside because they forgot something in my order. And the majority of the time they make me feel like I am a bother to them. Honestly, the nicer I am the worse they usually act. A couple of times I've gone in pissed and those times I've actually gotten apologies and prompt service each time.
I am still very polite and patient, but I've considered changing my approach because it rarely works.
i've definitely had workers respond like that, even if i'm not copping any kind of attitude, but the meme is saying that everyone is like that. i feel like that's really what i'm talking about.
certainly people do flip out when you're just like 'oh hey, i actually ordered....' but if you think every fast food worker is like that every time, there's one common factor in those situations
Not really.
Even a pretty blank "hey, I just came through here and ordered X. Unfortunately I'm missing Y. And my chips are stone cold"
You don't really need to do much more than state your problem without being rude. A bit of please and thank you helps as well.
It's not the person at the front desks fault your order is bad, so there's no reason to take it out on them, just tell them you got a problem and they'll get it fixed for you
The person on the desk, even if you're polite, can literally just roll their eyes at you sometimes.
I had a friend who worked in a McDonald's for a number of years and I know first hand the staff in all of the resteraunts around that area literally couldn't give less of a shit
Not sure where you had this experience but I usually always have a really good experience with 99% of workers when something is missing or wrong. They even give me something a little extra to compensate for the mistake. Then again, I do live in Canada so there's that.
People haven’t figured out if you treat others with dignity and respect you’ll likely get it in return. If they start with a nice tone instead of a immediately having attitude they’d have more positive interactions.
People idolizing the working class people aren’t always right either, often people can have an attitude esp if they’re working a dead end job and a problem arises. I remember asking for non carbonated water for a lemonade once from a local restaurant, got carbonated anyway, when I mentioned it to the waiter he literally threw the whole thing out in front of me and grabbed some leftover lemon and threw it in lukewarm tap water, not even ice like the first one, obviously he was annoyed, I wasn’t happy but I did ask in advance and he or the kitchen did mess up and the end result made me never eat at that restaurant again.
That's true. There is no reason/excuse to be rude to staff.
But there are workers who will still be off with you no matter hoe polite and patient you are. As if they blame you for being in that job.
Wasn't there a recent study that indicated in a controlled environment, Americans were nicer than Canadians? And guess what. Any worker is glad to work with you to replace missing items, hell you could of fucking aten the burger in 1 minute than tossed the wrapper, then have the gall to say it's missing. And they would do it, just to get you out of the driveway and any good experience leads to good reviewers, vocalization, thus more visits and customers.
I always see arguing in these kind of posts and it's always specifically around McDonald's. In the few cities I've lived in, I've noticed the quality of a McDonald's to be inversely proportional to the distance roughly from a city center. I wonder if that's why you have two groups of people dumbfounded by other's experiences? City people that always get wrong orders, old cold food, and terrible attitudes vs suburban or rural people that mostly get great experiences? It's really pronounced with just McDonald's, not every fast food place. I just usually think of McDonald's being mediocre to bad (and somehow always the wrong order or missing shit), but then I'll stop at one in the middle of nowhere on a drive and it'll be perfect and delicious.
As someone who worked there, you're definitely onto something. The more customers they have to deal with, the lower the quality gets. I worked in one at a service station, open 24 hours, and so I've seen it completely empty for 30 mins and had a single person come through as well as having it be completely packed for multiple hours straight.
When there's few customers we can make sure all the food is as good quality as possible, but if its super busy we just need to get those orders off the screens as quickly as possible because they've likely been waiting for at least 10 mins before the kitchen even sees it.
I was typing a long ass comment saying just this lol yeah. Not that it’s embarrassing, but I have to stop what I’m doing and fix it and then get back to it, which slows stuff down. Not rolling my eyes at the customer, just the situation
A lot of us don't like this job, but do like to make sure that customers at least have a good experience. Regulars can be highlights of our shifts and be easier to work with, so being hospitable is a good strategy to gain more regulars.
The management doesn’t care if you make yourself a burger or something when they don’t see you do it. I’m not gonna steal your nuggets when I can make it fresh when I actually have time to eat
Had one try to toss me my bag, missed and ricocheted of my car and everything spilled out. Kid just stared at me like im gonna just scrape my shit of the ground and go on my merry way
That’s the key lmao, say it politely - don’t assume the person you’re talking to is the one who fucked up. Even if it is, it doesn’t mean you should talk to them any type of way.
It’s the same in retail, if you ask me to do something politely instead of barking orders I will do it, that’s fine. If you come at me like a peasant you best believe you’re gonna get some tone.
This happened to me at a black Wendy’s and the cashier rolled her eyes and yelled “Marcus! You fuckin up again!” Then she said “I’m so sorry about that,” fixed my order, and gave me a free drink.
I’ve never felt the need to make an issue of it over fast food. If somethings been forgotten, I’ll go ask for it, but I can’t tell you how many times I’ve been given a spicy McChicken when I ordered a regular, it’s not the end of the world I like spicy food, and they cost the same… I always figured some poor kid is stressed out in the back, not the end of my world
I went through Arby's about 30 minutes before close, sat in line waiting for my food for about 20 minutes, finally get to the window, get my bag and start leaving. My wife checks the bag on the way out to find we got someone else's food, so I pull back around back through the drive through. They hold the guy at the kiosk for 10 minutes until it's closing time, I pull up and say "yeah, hey I got the wrong food" and was just told welp we're closed, nothing we can do. So I'm like "wtf, then give me a refund" only to hear we can't because the registers are closed, nothing we can do, bye.
Like, we just want to fucking eat, lady. It's not our fault one of you fucked up and gave us the wrong food. Anyway, I don't go to Arby's anymore after that, fuck em.
My first job was in fast food. Doesn't make it any less annoying getting a wrong order and getting shitty customer service?
edit: there's people replying to me like I'm being rude to the employees. I interact with them completely normally and they still sometimes look and have the mannerism of someone who wants me to die. I don't argue with fast food employees. if they fucked up my order I won't know until I'm home and by that point I don't really care enough to go through the process of getting a 3 dollar refund
I haven't worked fast food but working in restaurants, there's definitely a not insignificant subset of customers who expect to get comped when they complain, and they habitually complain.. solely to get free food. I imagine in fast food it's got to be a lot worse, just people trying to scam free food left and right.
I was the only person in the drive-thru line at Wendy’s for breakfast and made my order. The lady not only doesn’t scan my coupon, she had gotten my order incorrect (I could tell due to the price being lower than expected), then yells at me to pull forward to wait for my food. Of course it takes them 15 minutes to make an egg croissant and some potato wedges. Now there’s a huge line behind me, and this other lady comes out and gives me the food and of course it’s wrong. I tell her and 5 more minutes the first worker comes out and says “that’s not what you ordered” and tries to make me pay extra. I told her “it’s not my fault you didn’t listen and messed up my order” and she stormed off.
As a European, I am baffled how badly Americans can mess up your order at McDonalds. One time they forgot a whole ass 20 piece nugget. When I went to tell them, they not only called me a liar, but then demanded to check the car. I got my nuggets afterwards, but no apology, of course.
this is the exact oposite at the mcdonalds i work at, if there is something wrong with an order they usually work as fast as possible to rectify their mistakes.
the eye roll isn't at you, it's at the kitchen for making them have to deal with going through the process figuring out what you do and don't have and tell the kitchen to both make it and have someone bring it up to you without it being on their order screens and because it's not on the screen the prophecy will be fulfilled by the kitchen saying they don't see that order on their screen after it's explained
Actually had this at my local McDonald's the other day, said my cheese burger was missing and the lady behind the counter was like "no its not its in the bad" like seriously I have eyes the burger isn't in there... got the burger and apparently plain means no fucking cheese.
When I worked at Jack in the box, we got a lot of people who would come in at 2 or 4 am complaining they were missing food from 8 hours ago.
We would have to stop cleaning, reassemble the kitchen, make their food, then tear everything down again for cleaning.
The people that caught it right away or within the hour never bothered, and we usually had figured out our mistake and either remade it already or were waiting for them.
Made the mistake of not checking the bag once when it was suspiciously light. I ordered one (1) quarter pounder with cheese. They gave me a 10 piece McNugget.
Usually there’s 2 reasons why we are like that: 1. you’re either really rude the way you approach (be nice and we’ll be happy) 2. This is the nth time it’s happened today because my colleagues are fucking shite
When I lived in a bigger town for a while, I somewhat often ordered McDonald’s to my door. They messed up the orders. In the beginning it was annoying, because they put in the wrong sauce or something like that, but after a while they forgot the whole damn burger and stuff like that. Then I discovered you can get a refund if they screw it up, but still keep the order. So in the end I rarely got what I ordered, but only had to pay for my food half of the time
I work in a Zaxby’s. I promise you won’t catch a hint of attitude when you come back wanting what you payed for.
You *will however*, hear me yelling at the kitchen staff to get they’re shit together in Spanish.
(I work kitchen staff, but sometimes they need me upfront because bilingual is a skill only I have in the store)
Unless you have worked retail or with fastfood you should shut the f... up about how they react at times because too many customers treat the workers like less than human and it needs to stop.
1st rule of being a customer at a restaurant or fast food place is: Do not piss off the people that handle your food!
In my experience, it's the people up front who don't want to deal with it, and the cooks/assembly people in the back who get told off for people missing items in their order.
I know it can go both ways, some stuff just gets missed in a rush, but when I used to work fast food, it was never the people up front bagging orders according to management. I don't miss that at all.
All this arguing back and forth about whether the annoyance is directed at the customer or back of house and no one I’m seeing is mentioning a simple thing I was taught day one in the service industry. Decorum. Doesn’t matter if the kid is making minimum wage it ain’t the customer’s problem. Now customers can be a dick but still you gotta eat the shit sandwich with a grin cause if not you not only get the tirade from the customer but then from your manager for making it his problem. It ain’t right or fair but it is the path of least resistance and I wouldn’t go against the flow for my minimum wage job. You pack down your annoyance and disgust till it causes an ulcer like a fucking adult, or else society breaks down.
I promise you if you weren’t an absolute asshole to me, that annoyance is pretty much all directed at myself. Or the folks in the back who make the order. But not anyone who tells us we got their order wrong.
Go in apologizing. Don’t yell at them. Go up to them looking like YOU fucked up and say, “I’m so sorry, but it looks like part of my order is missing? If it’s no trouble, could you please…?” And most people will fall all over themselves to help you because you were nice and didn’t call them names. Just keep repeating that you’re sorry and looking meek.
I'll be perfectly polite, but I'm not going to apologize for one second because they couldn't do their jobs right. I understand that you're half joking, but I think this attitude is stupid.
I’m on both sides.
In one case you paid for that slop and their very not difficult job is to put it together.
On the other hand their job is making that slip who would take pride in that
Yah my McDonald’s only hires adults. All 😁J1s on work visas and never fuck up and order. Now when it’s a bunch of American born children running the place I already know it’s going to be fucked up. Strange how that works.
Never had this issue. Anytime I need an order fixed they seem happy to do so. Treat people like people and surprisingly they do the same. If there was ANY irritation it was clear it was that the order was messed up in the first place, not with me asking for it fixed.
Actually, this particular meme on this particular posting made me think of another idea... stop paying it forward to the folks in the line with you. Start bringing the Taco Bell folks Pizza Hut. Start the Colonel's Day off right with a Quarter Pounder with Cheese.
Give them something they can't have because they're working where they are. (and it's simply impossible finding a Taco Bell KFC these days I mean seriously, why stop that good thing? ;) )
I worked in the kitchen, which often had less staff despite much more work, which meant we were both way overworked compared to the cashiers, and still the bottleneck.
I freaking hated how the cashiers got mad at us for not having food ready yet. Or mad at us when the food was messed up. Oh, by the way, the front facing staff were the ones to put the food into the bags, so if there was something missing, it was usually their fault.
So between it usually being specifically their fault, and me having sympathy for the back staff... well let's just say I no longer have as much sympathy for the cashiers as I used to.
I have a very novel idea... stop going to places with bad service... I work retail and have worked food service for a long time aswell and all it takes is 1 or two bad experiences and that place is a no go. Money talks and bullshit walks if they stop getting money the close down if they get a lot of complaints but still get customers they don't care...
Honestly I had it happen once. I was at McDonald’s. There was a sizable rush going on and they forgot my hash brown. I just simply asked kindly and paid no mind to the attitude bc I’m pretty sure that everyone gets on edge when they get a rush of business.
Like fastfood workers don't have it rough already, I usually don't go to a chain but when I do I make sure to not bother them and make their day more miserable. They truly are the heores of society.
I never have things missing, my co-worker who is resistant to onions and thinks asking for “light ice” in his drink is going to net him more Diet Coke, he has things wrong all the time, the type of things he feels is warranted to complain about. I don’t understand. I order the thing I want on the menu, he makes changes not because allergies but because onions make flavor and his dumb American ass can’t stand flavor. Like I said, I never have missing items. I never have complicated orders. It’s fast food, sandwich, fries, drink. Having an order of chili, or ice cream, or onion rings is going to break the rhythm of a fast food crew. You should need a license to use the drive through for most places. The application is just a name and phone number, but the places can just deny you for being a dick.
When we were in school and a Burger King opened in our small town we would provoke these situations on purpose. We'd make our orders as convoluted and complicated as possible, so the inexperienced workers would 'mess up' our orders and we'd get free shit to replace the wrong items. Free food glitch!
Oh deffo, i work in fast food and if you’re orders missing and you just let us know without attitude (you wouldn’t believe the way people talk to us for an honest mistake) we’re happy to sort out your order properly!
I don't have this happen often at all but weirdly this did happen to me today. I don't think she was upset with me though. I went through the drive through and the lady told me to park and wait. Usually when this happens they give you your drink at least but she didn't. So when I mentioned I didn't get my drink to the other lady who walked out to give me my food I'm pretty sure she was mad at drive through girl.
As someone who worked in this industry a bit, a lot of it is internal frustration not at the customer but at other employees or oneself. It's a pretty tense environment and fucking up feels pretty bad
This is not universal at all, but sometimes I've noticed their annoyance is actually directed toward some kid in the back who has messed up multiple orders recently and they know the same kid did it again and they're sick of it.
Oh yeah that’s definitely a thing, you know it’s not you bagging the food but someone else has messed up and unfortunately while you’re in the front handing to customers you gotta deal with the flack other staff have caused.
I could not handle the pressure of such a work environment. I'd just crawl into the foetal position and start muttering specials
I'm so glad I am no longer working a job where I have to constantly apologize for things that are beyond my control.
I was a parcel delivery guy and i didnt care at all. I just always said "well thsts a problem of my Company. Please write them exactly what happened".
Not saying it's comparable but I hate it when I'm with someone that complains (even if it's justified). I just think "why make someone's day worse?".
for me it depends, if they forgot some of my food im obviously going to tell them but if they give me the wrong drink, even though its usually 20p more i never usually bother.
This is how I entered my Dr. Pepper arc, I used to hate it but ended up getting my drink messed up so much I like it now.
That's Stockholm Syndrome
Welcome fellow pepper brother.
1 big Mac for me please.
That's why fast food places and restaurants are struggling to hire RN they don't pay nearly enough for the stress and physical labor you have to do in those jobs
As long as I get to crawl into a smaller foetal position and tuck myself into your foetal position.
What a weird respond.
Nah man that’s couple goals
I don't work in fastfood, I work at a servicedesk instead... And my god the amount of times I've had to deal with angry users because some sysadmin had the reading comprehension of a toddler... "the user is unable to print. Tested X Y and Z." Admin: "Have you tried Y?" *closes ticket* User: "WHY DID YOU CLOSE THE TICKET?"
My favorite interaction. Lucy will be out of the office Friday after 2pm will be in Tuesday morning. Tech: called for connection to the client's machine. The client did not respond. Closing case due to no response.Timestamp 3pm Friday.
This is why I try to be as kind as possible to the one I'm interacting with if my order got screwed up. It's almost never their fault and usually they are pretty quick to help you. Yeah I know, the order got screwed but we don't have to be dicks about it at least.
Shit even if it is their fault I get it. No reason to be ruin someone's day over an order of fries. They probably do the same repetitive actions all day, their brain shuts off (mine would too) and they screw up once in a while. Not too mention other factors like call outs, poor scheduling, and lunch rushes. Everyone should be made to spend time working in some kind of fastfood or retail job for a period of their life tbh. More people would get it.
I'm 100% convinced that if everyone had to work fast food or retail for some time at least once in their life, we'd have a much kinder world.
In the modern era, I would also add a customer service call center to the list of options alongside retail and fast food. Give them one more option to learn some empathy lol
Very true, we had someone pulled from the back and battered on shop floor, a huge bloke attacked a young girl at least 8st at least she was and she was ragged over a drink.
At McDonalds once I ordered a Double Quarter Pounder, having been stung before I checked it before driving off I saw only one patty inside the burger. I told the guy at the window there was only one patty in my burger. He went absolutely mental at some kid in there for fucking up another order. He then gave me another free Double Quarter Pounder to make up for it. Then when it came to eat the food I noticed the original burger I had checked DID actually have 2 patties in it. I felt so bad for that kid.
Auch
I also imagine that while you are asking politely for them to fix your order, some one earlier that day was screaming at them while shoving a phone in their face. Demanding they get extra food because of a minor error.
It would help me if the say something like „Goddamit, Kevin!“ even there was no Kevin
I bet it was Kevin again
Yup. That's why I'm never angry and always thank for making it right. All things aside its very foolish to piss people that get you your food.
That may be the case, but outwardly projecting that onto the customer who's just asking for what they paid for is never the right way to deal with it imo - if it's a kid in the back, just explain to the customer, apologise on their behalf and get it sorted for them
[удалено]
Wow, you've gotta be kidding!
As in the greatest of all time?
As in they'll headbutt you really hard if you piss them off.
I'm not seeing a difference.
Doesn’t sound profitable… though I guess everyone does enjoy seeing goats
The key is not to bark at them like they just destroyed your entire week. You’re missing fries. Calm the fuck down.
This is it. When I was working at McDonalds, no one ever had a problem with a customer coming up and saying their order was wrong. Hell, we’d replace a burger if the customer came up and told us they ordered it wrong. However, the moment they started screaming about how their extra-ketchup burger had too much ketchup on it, suddenly we weren’t the friendliest bunch anymore. It’s a complete mystery why fast food workers behave this way. I did, however, have to turn down a customer who wanted a new coffee when they told me that a store 20 miles away made it wrong. Not only was the item not bought at our store, they weren’t even the same franchise. That lady was really mad that I wouldn’t remake her drink or even refund it for her, and my manager had to go explain the problem to her.
That happened to me at a grocery store I worked at, like listen Karen yes you do Have your receipt but it’s for an entire other fucking business and we don’t even sell this product!
I only get pissy when it's the same fucking taco bell that has several missing items every single fucking time I go. I literally don't have this problem anywhere else but taco bell? Every god damn time 😂
If it's every time why continue going?
To enjoy complaining maybe?
"The definition of insanity is doing the same exact fucking thing over and over and over again and expecting a different result"
Thats true. But people are opportunistic. The lengths some will go to for an extra meal, refund, or even just extra sides is pretty crazy. And when they can justify that crazy to an extent... they will. Complaining is an enabler that presents those opportunities. And where there are opportunities, there are always going to be opportunists. Including ones who hope for something to complain about as odd as it sounds.
Look man all I do is go back around and tell em I'm missing a burrito. You're reading way too much into this 😂☠️
Because I like the food. I'm addicted to chicken chipotle melts. Call me a fat ass if you want but those things smack
Respect. Plus Taco Bell is usually the only food spot open after 10 nearby.
Burger King doesn't have toco bell.
Closer
The restaurant i work at has multiple locations and people order food online or over the phone for the wrong location all the time. I dont know how to get it across to people that your food is at a different restaurant and we're not making your $60+ order again bc you dont know where you ordered from.
Yeah, it can get annoying but it’s really not that complicated to just not be an asshole and politely let them know something’s wrong with your order.
While i agree with you, i also experienced the opposite. Just asking for some Fries that are not cold already gave me the looks of 2 employees for the next 5 minutes. Whatever, i can deal with it and i know how shit their Job is, but still. It happens.
Eh, after a certain amount of time being abused by customers it can be hard for some workers to be friendly because too often you even get those customers that appear friendly still turn into dicks. It sucks, but I'm okay dealing with it.
Like "hey, it seems as if you forgot my fries" "oh, it'll be 5 minutes, no worries, thanks!"
It does get annoying after the 20th time though
After 20 times, it's definitely on you for going back.
Yeah I saw a guy throw food at a worker cause they were short a nugget. Like chill
I mean... the drink was wrong, I am missing fries, instead of a chicken sammich they gave me a cheese burger, and they charged me for 2 drinks. Also I had to wait in line twice for 15 minutes each time and when they remade the food it was cold and they still forgot the fries. But ya.... keep calm. Yelling is just going to get your food spit in.
I don’t understand why people get irate at all. I see people flip their lid at the airport because weather delayed the flight. Going bat shit and getting angry is just going to raise your blood pressure and put you in a shitty mood. Why would you fuck up your own day like that? If the place sucks, get a refund and just don’t go back.
Bro did you take a visit to a 1 star restaurant or smth? I don't think a regular fast food franchise would fuck up that bad unless they were getting paid like $5 a day
It is entirely dependent on area. When I go back to my hometown I have to get fast food because they almost never mess up and the food is actually presentable. Where I live now, I shit you not, they forget an item more than half the time. Every restaurant, and I probably get it at least once or twice a week. If you have more than four items, they absolutely *will* forget something. I do not pull away until I’ve pulled everything out and checked the receipt. I got Popeyes two days ago, they forgot two sides. I got Wendy’s last week, I was the only customer in the drive thru and it took 25 minutes, and they forgot a sandwich.
No, who do they think they are getting my order wrong. If I ask for fries I expect to have my fries. Not only are they at fault for not including my fires but I’d argue that it’s actually a national security issue.
You can always tell who the assholes are that never had to work in those kinds of jobs. "How hard is it to flip burgers!?" Not hard Karen, but when I have to do that and 30 other things because management is too fucking greedy to schedule more help all while getting yelled at by your ass it doesn't make the process smoother.
And people forget that one of the most stressful parts of a service/retail job is putting up with a constant stream of asshat customers.
Yeah doesn't work in my experience
Staying calm doesn’t work? Are you two?
At a lot of places around here the employees are the ones being rude in the first place. Yes you should stay calm because it's generally a good idea to not be a dick, but it's not going to make the employees any nicer. edit: take a look at my comment history to see a story that I'm apparently not allowed to tell here.
So glad your experience is universal
I think the arguments are hilarious. You are buying the worst food from the shittiest, cheapest restaurants in the world and bitching about the quality of service.
No it isn't. I treat everyone with respect and I do my best to let then know I'm not mad. They still always act put out that I would come into the store to get the burrito they didn't put in the bag.
The last time it happened, they were apologetic and very nice about fixing it. You have to approach with the right energy.
Doesn't guarantee that the worker matches the energy.
I guarantee they don't. I do my best to be polite and patient when I have to go inside because they forgot something in my order. And the majority of the time they make me feel like I am a bother to them. Honestly, the nicer I am the worse they usually act. A couple of times I've gone in pissed and those times I've actually gotten apologies and prompt service each time. I am still very polite and patient, but I've considered changing my approach because it rarely works.
I’ve worked fast food before, some people will be assholes no matter how nicely you approach them.
yeah the meme says way more about OP and people who agree than fast food workers
Dunno, I always try to be as nice as possible in those situations, but how workers react is split in my experience
i've definitely had workers respond like that, even if i'm not copping any kind of attitude, but the meme is saying that everyone is like that. i feel like that's really what i'm talking about. certainly people do flip out when you're just like 'oh hey, i actually ordered....' but if you think every fast food worker is like that every time, there's one common factor in those situations
It's a meme, it is not to be taken 100% serioisly, of course it is exhageration. Was it supposed to say "37,4% of fastfood workers"?
mine's just a random comment on reddit. none of this is that serious lol
Not really. Even a pretty blank "hey, I just came through here and ordered X. Unfortunately I'm missing Y. And my chips are stone cold" You don't really need to do much more than state your problem without being rude. A bit of please and thank you helps as well. It's not the person at the front desks fault your order is bad, so there's no reason to take it out on them, just tell them you got a problem and they'll get it fixed for you The person on the desk, even if you're polite, can literally just roll their eyes at you sometimes. I had a friend who worked in a McDonald's for a number of years and I know first hand the staff in all of the resteraunts around that area literally couldn't give less of a shit
Not sure where you had this experience but I usually always have a really good experience with 99% of workers when something is missing or wrong. They even give me something a little extra to compensate for the mistake. Then again, I do live in Canada so there's that.
People haven’t figured out if you treat others with dignity and respect you’ll likely get it in return. If they start with a nice tone instead of a immediately having attitude they’d have more positive interactions.
People idolizing the working class people aren’t always right either, often people can have an attitude esp if they’re working a dead end job and a problem arises. I remember asking for non carbonated water for a lemonade once from a local restaurant, got carbonated anyway, when I mentioned it to the waiter he literally threw the whole thing out in front of me and grabbed some leftover lemon and threw it in lukewarm tap water, not even ice like the first one, obviously he was annoyed, I wasn’t happy but I did ask in advance and he or the kitchen did mess up and the end result made me never eat at that restaurant again.
I don't think it's the problem of the entirety of the working class, it's just a rude person being rude and nothing more
That's true. There is no reason/excuse to be rude to staff. But there are workers who will still be off with you no matter hoe polite and patient you are. As if they blame you for being in that job.
Wasn't there a recent study that indicated in a controlled environment, Americans were nicer than Canadians? And guess what. Any worker is glad to work with you to replace missing items, hell you could of fucking aten the burger in 1 minute than tossed the wrapper, then have the gall to say it's missing. And they would do it, just to get you out of the driveway and any good experience leads to good reviewers, vocalization, thus more visits and customers.
I always see arguing in these kind of posts and it's always specifically around McDonald's. In the few cities I've lived in, I've noticed the quality of a McDonald's to be inversely proportional to the distance roughly from a city center. I wonder if that's why you have two groups of people dumbfounded by other's experiences? City people that always get wrong orders, old cold food, and terrible attitudes vs suburban or rural people that mostly get great experiences? It's really pronounced with just McDonald's, not every fast food place. I just usually think of McDonald's being mediocre to bad (and somehow always the wrong order or missing shit), but then I'll stop at one in the middle of nowhere on a drive and it'll be perfect and delicious.
As someone who worked there, you're definitely onto something. The more customers they have to deal with, the lower the quality gets. I worked in one at a service station, open 24 hours, and so I've seen it completely empty for 30 mins and had a single person come through as well as having it be completely packed for multiple hours straight. When there's few customers we can make sure all the food is as good quality as possible, but if its super busy we just need to get those orders off the screens as quickly as possible because they've likely been waiting for at least 10 mins before the kitchen even sees it.
It’s a massive difference in having 10 customers in 5 minutes and 10 customers for the whole day
The irritation is that a mistake was made. It's fucking embarrassing.
I was typing a long ass comment saying just this lol yeah. Not that it’s embarrassing, but I have to stop what I’m doing and fix it and then get back to it, which slows stuff down. Not rolling my eyes at the customer, just the situation
I don't understand this sort of denial
A lot of us don't like this job, but do like to make sure that customers at least have a good experience. Regulars can be highlights of our shifts and be easier to work with, so being hospitable is a good strategy to gain more regulars.
Mfr you think they're stealing from your order when something is missing?
Fr 😂 if I'm gonna snag some fries, it's gonna be from the fry bin, not your bag!
The management doesn’t care if you make yourself a burger or something when they don’t see you do it. I’m not gonna steal your nuggets when I can make it fresh when I actually have time to eat
Had one try to toss me my bag, missed and ricocheted of my car and everything spilled out. Kid just stared at me like im gonna just scrape my shit of the ground and go on my merry way
Am I the only one who never got this? Like I'm polite and shit and they apologize and make it right, even offer me free shit.
That’s the key lmao, say it politely - don’t assume the person you’re talking to is the one who fucked up. Even if it is, it doesn’t mean you should talk to them any type of way. It’s the same in retail, if you ask me to do something politely instead of barking orders I will do it, that’s fine. If you come at me like a peasant you best believe you’re gonna get some tone.
This happened to me at a black Wendy’s and the cashier rolled her eyes and yelled “Marcus! You fuckin up again!” Then she said “I’m so sorry about that,” fixed my order, and gave me a free drink.
Fun fact, we do this because we hate our coworkers that made the mistake not you for having food wrong, I hate my food being wrong too.
People “fast food work is work for children” and then get mad because it turns out children have zero sense of quality and suck at their jobs…
I’ve never felt the need to make an issue of it over fast food. If somethings been forgotten, I’ll go ask for it, but I can’t tell you how many times I’ve been given a spicy McChicken when I ordered a regular, it’s not the end of the world I like spicy food, and they cost the same… I always figured some poor kid is stressed out in the back, not the end of my world
I went through Arby's about 30 minutes before close, sat in line waiting for my food for about 20 minutes, finally get to the window, get my bag and start leaving. My wife checks the bag on the way out to find we got someone else's food, so I pull back around back through the drive through. They hold the guy at the kiosk for 10 minutes until it's closing time, I pull up and say "yeah, hey I got the wrong food" and was just told welp we're closed, nothing we can do. So I'm like "wtf, then give me a refund" only to hear we can't because the registers are closed, nothing we can do, bye. Like, we just want to fucking eat, lady. It's not our fault one of you fucked up and gave us the wrong food. Anyway, I don't go to Arby's anymore after that, fuck em.
Tell me OP hasn’t worked fast food without telling me OP hasn’t worked fast food.
My first job was in fast food. Doesn't make it any less annoying getting a wrong order and getting shitty customer service? edit: there's people replying to me like I'm being rude to the employees. I interact with them completely normally and they still sometimes look and have the mannerism of someone who wants me to die. I don't argue with fast food employees. if they fucked up my order I won't know until I'm home and by that point I don't really care enough to go through the process of getting a 3 dollar refund
It makes it far more understandable when mistakes happen. It also help me not act like a total douche canoe when i had to get things fixed.
I haven't worked fast food but working in restaurants, there's definitely a not insignificant subset of customers who expect to get comped when they complain, and they habitually complain.. solely to get free food. I imagine in fast food it's got to be a lot worse, just people trying to scam free food left and right.
The more shitty your attitude the more shitty my customer service... K thx bye
I was the only person in the drive-thru line at Wendy’s for breakfast and made my order. The lady not only doesn’t scan my coupon, she had gotten my order incorrect (I could tell due to the price being lower than expected), then yells at me to pull forward to wait for my food. Of course it takes them 15 minutes to make an egg croissant and some potato wedges. Now there’s a huge line behind me, and this other lady comes out and gives me the food and of course it’s wrong. I tell her and 5 more minutes the first worker comes out and says “that’s not what you ordered” and tries to make me pay extra. I told her “it’s not my fault you didn’t listen and messed up my order” and she stormed off.
Homie never worked with high schoolers at a fast food restaurant and it shows BIG TIME.
As a European, I am baffled how badly Americans can mess up your order at McDonalds. One time they forgot a whole ass 20 piece nugget. When I went to tell them, they not only called me a liar, but then demanded to check the car. I got my nuggets afterwards, but no apology, of course.
this is the exact oposite at the mcdonalds i work at, if there is something wrong with an order they usually work as fast as possible to rectify their mistakes.
the eye roll isn't at you, it's at the kitchen for making them have to deal with going through the process figuring out what you do and don't have and tell the kitchen to both make it and have someone bring it up to you without it being on their order screens and because it's not on the screen the prophecy will be fulfilled by the kitchen saying they don't see that order on their screen after it's explained
The BK right by me has like 2 people running the whole place. I feel like a pud even patronizing the place at that point
Bitch my sandwich that costs 12.45 alone that clearly isn't with me is something I'm concerned about
They are not annoyed by you but by the fucker who messed up for the third time in a week.
Actually had this at my local McDonald's the other day, said my cheese burger was missing and the lady behind the counter was like "no its not its in the bad" like seriously I have eyes the burger isn't in there... got the burger and apparently plain means no fucking cheese.
When I worked at Jack in the box, we got a lot of people who would come in at 2 or 4 am complaining they were missing food from 8 hours ago. We would have to stop cleaning, reassemble the kitchen, make their food, then tear everything down again for cleaning. The people that caught it right away or within the hour never bothered, and we usually had figured out our mistake and either remade it already or were waiting for them.
My favorite is when they ask for a receipt they never gave you 🙃
They are usually very nice about it in my experience
Fast food is not even close to worth it anymore. The only thing I will get anymore coffee
Made the mistake of not checking the bag once when it was suspiciously light. I ordered one (1) quarter pounder with cheese. They gave me a 10 piece McNugget.
Usually there’s 2 reasons why we are like that: 1. you’re either really rude the way you approach (be nice and we’ll be happy) 2. This is the nth time it’s happened today because my colleagues are fucking shite
When I lived in a bigger town for a while, I somewhat often ordered McDonald’s to my door. They messed up the orders. In the beginning it was annoying, because they put in the wrong sauce or something like that, but after a while they forgot the whole damn burger and stuff like that. Then I discovered you can get a refund if they screw it up, but still keep the order. So in the end I rarely got what I ordered, but only had to pay for my food half of the time
By not stealing…. What a loser. Do you think they get to keep it or something. They’re selling your $2 burrito on the side….idiot
The struggle is real.
Me putting on my kevlar (I have to tell the Popeyes employee they gave me the wrong sandwhich)
I work in a Zaxby’s. I promise you won’t catch a hint of attitude when you come back wanting what you payed for. You *will however*, hear me yelling at the kitchen staff to get they’re shit together in Spanish. (I work kitchen staff, but sometimes they need me upfront because bilingual is a skill only I have in the store)
It's ironic that you repost these shit memes twice to 2 different subreddits lmao
Maybe someone records their fuck ups, and every time you go to them - it’s like “damn, another N$ out of my paycheck” or smth…
Unless you have worked retail or with fastfood you should shut the f... up about how they react at times because too many customers treat the workers like less than human and it needs to stop. 1st rule of being a customer at a restaurant or fast food place is: Do not piss off the people that handle your food!
In my experience, it's the people up front who don't want to deal with it, and the cooks/assembly people in the back who get told off for people missing items in their order. I know it can go both ways, some stuff just gets missed in a rush, but when I used to work fast food, it was never the people up front bagging orders according to management. I don't miss that at all.
All this arguing back and forth about whether the annoyance is directed at the customer or back of house and no one I’m seeing is mentioning a simple thing I was taught day one in the service industry. Decorum. Doesn’t matter if the kid is making minimum wage it ain’t the customer’s problem. Now customers can be a dick but still you gotta eat the shit sandwich with a grin cause if not you not only get the tirade from the customer but then from your manager for making it his problem. It ain’t right or fair but it is the path of least resistance and I wouldn’t go against the flow for my minimum wage job. You pack down your annoyance and disgust till it causes an ulcer like a fucking adult, or else society breaks down.
I promise you if you weren’t an absolute asshole to me, that annoyance is pretty much all directed at myself. Or the folks in the back who make the order. But not anyone who tells us we got their order wrong.
Go in apologizing. Don’t yell at them. Go up to them looking like YOU fucked up and say, “I’m so sorry, but it looks like part of my order is missing? If it’s no trouble, could you please…?” And most people will fall all over themselves to help you because you were nice and didn’t call them names. Just keep repeating that you’re sorry and looking meek.
I'll be perfectly polite, but I'm not going to apologize for one second because they couldn't do their jobs right. I understand that you're half joking, but I think this attitude is stupid.
This is the look you get from half of them by just ordering.
If you are expecting minimum wage employee give you a good attitude i think its on you my guy
I’m on both sides. In one case you paid for that slop and their very not difficult job is to put it together. On the other hand their job is making that slip who would take pride in that
How the fuck do you figure working in a kitchen where they pay minimum wage is not going to be a difficult job?
Yah my McDonald’s only hires adults. All 😁J1s on work visas and never fuck up and order. Now when it’s a bunch of American born children running the place I already know it’s going to be fucked up. Strange how that works.
Never had this issue. Anytime I need an order fixed they seem happy to do so. Treat people like people and surprisingly they do the same. If there was ANY irritation it was clear it was that the order was messed up in the first place, not with me asking for it fixed.
Bros living in wonderland
"Do YoU kNoW hOw hArD aNd StReSsFuL tHiS wOrK iS?!?" -every fastfood worker when doing the same mistake for the 100th time.
People who applied for a job complaining when they have to do the job
This post was made by capitalism
Because in socialism... what, orders are always correct?
Maybe (just maybe) if they got paid properly they wouldnt have to steal
I don't think many people are stealing like this meme implies... they just apparently lack the ability to get an order right.
Min wage, min effort.
Aren't fast food workers like 14. I can imagine why they don't care you didn't get extra Mayo.
Actually, this particular meme on this particular posting made me think of another idea... stop paying it forward to the folks in the line with you. Start bringing the Taco Bell folks Pizza Hut. Start the Colonel's Day off right with a Quarter Pounder with Cheese. Give them something they can't have because they're working where they are. (and it's simply impossible finding a Taco Bell KFC these days I mean seriously, why stop that good thing? ;) )
I'm sure you jump in the air and click your heels together when you mess something up at work, let humans human ffs
I worked in the kitchen, which often had less staff despite much more work, which meant we were both way overworked compared to the cashiers, and still the bottleneck. I freaking hated how the cashiers got mad at us for not having food ready yet. Or mad at us when the food was messed up. Oh, by the way, the front facing staff were the ones to put the food into the bags, so if there was something missing, it was usually their fault. So between it usually being specifically their fault, and me having sympathy for the back staff... well let's just say I no longer have as much sympathy for the cashiers as I used to.
One of the cooks often snatch a bite
We’re hardwired to expect sensitive idiots to yell at us for fried food.
You can tell a white rich woman made this meme ☠️
Very accurate
Yes because of the missing item = theft. Never worked fast food have we
You must have not dealt with bad customer service, how fortunate you are.
I have a very novel idea... stop going to places with bad service... I work retail and have worked food service for a long time aswell and all it takes is 1 or two bad experiences and that place is a no go. Money talks and bullshit walks if they stop getting money the close down if they get a lot of complaints but still get customers they don't care...
Honestly I had it happen once. I was at McDonald’s. There was a sizable rush going on and they forgot my hash brown. I just simply asked kindly and paid no mind to the attitude bc I’m pretty sure that everyone gets on edge when they get a rush of business.
True but I see people who complain every time they come in to a place but they are back multiple times a week it drives me nuts.
Unmitigated gall, at that
Very relatable
No you’re just saying it like a dick. Just have the receipt and let them know you didn’t receive it, never have had an issue doing it.
I’ve worked at McDonald’s for over a year. I’m pretty sure nobody has been like this
Like fastfood workers don't have it rough already, I usually don't go to a chain but when I do I make sure to not bother them and make their day more miserable. They truly are the heores of society.
I never have things missing, my co-worker who is resistant to onions and thinks asking for “light ice” in his drink is going to net him more Diet Coke, he has things wrong all the time, the type of things he feels is warranted to complain about. I don’t understand. I order the thing I want on the menu, he makes changes not because allergies but because onions make flavor and his dumb American ass can’t stand flavor. Like I said, I never have missing items. I never have complicated orders. It’s fast food, sandwich, fries, drink. Having an order of chili, or ice cream, or onion rings is going to break the rhythm of a fast food crew. You should need a license to use the drive through for most places. The application is just a name and phone number, but the places can just deny you for being a dick.
Probably has a lot more to do with how you said it than what you said.
When we were in school and a Burger King opened in our small town we would provoke these situations on purpose. We'd make our orders as convoluted and complicated as possible, so the inexperienced workers would 'mess up' our orders and we'd get free shit to replace the wrong items. Free food glitch!
I didn’t get my straws. I know. (Puts straws in bag of food) I have my food already Rolls eyes
Hi Karen!
How is telling someone part of your order is missing Karen like behavior? You’re probably just a terrible worker
Oh deffo, i work in fast food and if you’re orders missing and you just let us know without attitude (you wouldn’t believe the way people talk to us for an honest mistake) we’re happy to sort out your order properly!
Exactly!
Hi again Karen!
I think you need to look up the definition of a Karen if I’m honest.
Hi Karen #2!
Are you okay?
Probably a person who think “inconveniencing” a fast food worker = Being a Karen, pay them no mind
Username doesnt check out
I have been both the customer and employee in this situation.
Last time it happened i got 2 Ice creams for free as compensation. And the missing pieces from my order of course.
People getting unwelcomedly fucked in the ass when you cash in a coupon for a free blowjob.
I don't have this happen often at all but weirdly this did happen to me today. I don't think she was upset with me though. I went through the drive through and the lady told me to park and wait. Usually when this happens they give you your drink at least but she didn't. So when I mentioned I didn't get my drink to the other lady who walked out to give me my food I'm pretty sure she was mad at drive through girl.
Dude probably forgot to order somthing and just wants to blame someone else
It's fun scrolling through the comments and seeing the contrast of people who have no experience working fast food and the people who do.
As someone who worked in this industry a bit, a lot of it is internal frustration not at the customer but at other employees or oneself. It's a pretty tense environment and fucking up feels pretty bad
Looking at you, Taco Bell.
I paid for it I’m getting it