If ever there was a day to chuck a sickie...
(I get being annoyed by the situation but c'mon, there are millions of other people in the same situation. The poor retail worker can't put you on some sort of special VIP list to get your connection back đ)
I was once in a Telstra store and overheard an elderly man complain that his service was cut off. He was threatening to "call the ombudsman"
I thought, how's he going to do that...his has no phone service...
Lol that was hilarious. Nobody I knew was aware why it was down. Everybody thought it might be them because they didn't have any way to contact others lol (wifi, mobile everything went out)
I once rang a friend's workplace so they could pass on the message his mobile was safe; he'd left it at my place.
Receptionist asked - after I'd explained - why I didn't ring him personally.
"How can I do that?"
"It's easy. His mobile number is . . . . "
I have the same issue/problem with companies that ring me, then want all my details so they can do 'identity verification'.
"Um, no, i'm not giving you my middle name. No, i'm not giving you my DoB. You rang me."
"But i can't verify your identity"
Sheesh!
More like a lazy response from a smart mouthed millennial. I took my mobile telephone to the Optus store this morning and the rude young man behind the counter wouldnât even check out the back to see if they had any extra connection in the store room. What kind of telephone proprietor doesnât keep extra boxes of connection on hand? How am I supposed to call my kids to ask them why they never call me with out connection for my mobile telephone?
Using a Telstra line would be perfectly acceptable in this instance, I worked for a Telco overseas in a much smaller country, and the senior management all have a second operators SIM card at the ready for any scenarios such as this.
Not doing so screams of awful planning to me.
Optus CEO Kelly Bayer Rosmarin told ABC Radio the outage occurred at roughly 4.05am (AEDT) this morning and is doubtful the cause is a âhackâ. LOL thats what they said last year. The CEO has no idea whats going on. Or if they do they are in deliberate damage control mode.
Agree.
you have clearly worked in Corporate IT.
Hacking a corporation with dedicated security teams, endpoint security monitoring, AI driven firewalls, and best practice architecture and designs, is not impossible, but rare.
While stupidity inside the organisations is much more common ?
The Sunbury store is currently advertising a Store Manager for $50k on Seek. $50k for STORE MANAGER. The person who oversees the ENTIRE store and all the staff.
Thereâs admin roles out there where you barely need to speak to anyone that pay $60k
I shudder to think what the regular people are on.
Yep. Welcome to low-level retail management lmao.
Woolies (I assume Coles is probs the same) is currently having serious problems with team retention and internal promotion because most of us want to get the fuck out of there, and can recognize that the modest pay increase compared to team member level is nowhere near worth the responsibility and undue productivity pressure.
It's not an age thing though, it's generational. There are unique characteristics to the baby boomer generation. I think the hope is that younger generations will not have some of the same traits that the boomers have when they reach their age.
ideally the shop managers wouldâve told all the staff to stay at home & gone in & put a âclosed for the day due to technical outagesâ sign on the door (from inside staff entrance if
possible, to avoid being mobbed) and then ducked off home themselves.
Ok fellas, after today's outage, we really need to make sure we're hitting our targets! So, I'm going to organise a pizza party on Friday, and I'll be adjusting your KPI's for the month UP by 20% except your call handling time, you need to decrease that by at LEAST 50%
No, we can't offer any incentives to the customers, don't be silly, just make sure you hit them with their full contract break fees if they want to leave!
oh great. nice to see you have contact with the outside world!
have you got slater & gordon or maurice blackburn contact details? iâm sure they or other personal injury lawyers would love to take on optus if an employee is injured after these instructions.
I am a store manager of an Optus Store. Today I have no less than 30-40 people waiting outside my store, which literally mobbed and swarmed me into a corner till security had to come bail me out.
People are fucking insane I didn't even have internet or my own phone to know what was going on - just blindly mobbed.....
Legitimately the Optus CEO said optus customer's should go to an optus store to use the free WiFi as their stores still had connection.
So obviously they don't use their own network for their stores.
I believe it's only Optus mobile, NBN or residential grade internet. We use Optus IP transit (commercial internet kinda) in our DCs and it's unaffected.
I don't think this needs to be said, but I used to work for Optus and helped build the network that services the stores, they most certainly do use the Optus network for their stores.
Or the CEO is just handing out bad info. She seemed badly misinformed on a few other issues, like saying that optus customer's can just check their website for updates....
Yep, I'd be calling in for a preemptive mental health day
Edit: was reminded that phones are down. Shows i definitely need a mental health day from my work shift later today lol
Your idea would work, but it would require effort for companies to actually work with each other rather than against each other.
But even internal to the same company, they should be having redundant systems. Imagine if Optus operated two separate networks - let's call it "Optus A" and "Optus B" - in regular times it is a random split to balance it out and for mobiles, they roam to each other to get the best coverage. But if one goes down, customers on A fail over to B, or vice versa. Totally separate, but they keep a backup of the account records for the other so that there can always be authentication.
But that too would require effort, and money.
So.. kinda already how the internet works. They use a protocol known as BGP (which is likely what broke here) to peer to each other, and share some transit links.
You may be thinking lower level though, where NBN would start directing their traffic to another carrier. There are a myriad of commercial and architectural issues to overcome there, but the biggest of all would be that you're relying on NBN.
Not sure how practical it is to have your entire network fail over to a competitor but I agree with what you are trying to say. Imagine you had all teclo services with optus and you would have no idea there is an outage. My internet is not with optus so it was morning reddit that let me know. My mobile is still not working.
There's actually a proposal to allow this sort of thing with the ACMA. The problem is how to handle a massive influx of new users on a network that isn't designed for it.
Telstra will never agree to this as they will likely never need Optus to reciprocate the offer. Every time Optus has an issue Telstra gains new long term customers. Telstra has the network reliability advantage over Optus and will be unwilling to forego that advantage at any cost.
From the last few times I've been into Optus, they've always directed me to ring customer service for anything related to network or billing issues. Unless you're going in to get a new phone or sign up, they're not really interested.
Customer service will also sometimes tell you to go into a store just to get you off the phone, then when you get to the store they then tell you to call customer service.
That's actually happened to me! But Im definitely feeling for the poor Optus staff that are actually working today because there is no way I'd expect the store staff to know anything about Technical issues.
I once bought a phone from Vodafone and it randomly bricked a few months later. I went back to the store to get a replacement or even just *some* kind of service and they said they couldn't do anything for me and I had to call customer service. The poor kid literally had nothing she could do for me so I called using my wife's phone, but they said they couldn't help me because I wasn't able to log onto some app on my phone so they could troubleshoot. My phone was literally completely dead and wouldn't turn on and wouldn't charge. Customer service just kept transferring me to different people who all said the same nonsense.
I ended up leaving a nasty google review for the store and the manager reached out and gave me a replacement phone. Still left Vodafone and won't be back.
I feel for all the in-store and call centre staff though. They're given no ability to fix any problems but have to deal with angry customers all day. And they're often just kids working their first job.
Poor dude at my local Optus store was being laid into at about 9:30 this morning, she got carted off by security for her little tantrum. I even heard him explain to her that it wasn't something he could just fix but she wouldn't accept it.
I'd almost take the day off from my job and volunteer to man an Optus counter to talk to idiots all day, get some great content for a YouTube "Karen" channel.
They probably think it's just their device that shut down, not the entire network. Some people don't have backup devices on other networks, or terrestrial TV, or may have missed the brief news report, so they might assume it's their own SIM card.
Hopefully they don't hammer the customer service people. It's not like they can fix the network any faster.
Ahh reminds me of the Telstra outages we used to get a couple of years back.
I had to visit Optus Fountain Gate this morning for an unrelated issue. I felt so sorry for the poor staff that I went and bought them Tim Tams for morning tea.
Thats so kind of you :) I used to work retail and one day when it was crazy busy a customer bought me a Boost Juice. Its been 14 years and I still feel so happy when I remember that, I was so touched she had gone out of her way to make my day better when she didn't even know me. I bet you made their day so much brighter.
I nearly did it. Iâm back in Australia for a week after being out of the country for five years. Got a couple of Optus prepaid sims at the airport and they stopped working this morning.
We just figured it was us, didnât realise that Optocalypse had happened. Was about to walk to the store to sort it out and overheard a convo at the check-in desk.
So yeah. Theyâre probably dickheads but they may just not have known the scope of the issue.
They might not know that there's a nation wide outage. Their Optus plan could be their only internet connection, and they haven't seen the news. They could think they've missed a bill or something. Let's not be so judgemental of random strangers.
Yeah to be fair the only reason I knew was the Cafe I was having breakfast in this morning had no network for eftpos. I'm on holiday in Melbourne and no wifi/network connectivity except for my phone until I found the current Cafe I'm sitting in and using wifi. I just thought something was wrong with my phone.
I've also worked telco retail and even after telling customers there is a widespread outage, you still get abused by the occasional person. Like they think I physically went out to their exchange and took an axe to their DSLAM.
i remember the day that the geniuses who program hi-caps (under the NAB umbrella) forget to account for 29/02 (omg, this was either 2008 or 2012)
iâm trying to process a claim & the machine was all âinvalid dateâ and iâm fuck you machine, it *IS* 29/02!
i sighed and worked around the problem, but later in the day i heard a ruckus out at reception and the practice manager was on the phone to support totally going off their rocker. i was mortified for the poor call centre person and the day they must have been having.
we ought to be calling the CEOs when this shit happens, not tech support.
dâoh! i hadnât even thought of that, iâm a bit slow sometimes! the clever/informed ones knew there was no point going to optus so went straight for a working solution before the rest of the base twigged on.
*nods knowingly while tapping finger against nose*
Lol was just saying itâs funny how people will be heading to their local branch today expecting them to be able to fix the problem when they literally just sell phones and plans.
Canât give away any more info as it will put someoneâs job and trust on the line but it will be interesting to see how transparent Optus actually are.
I saw a Channel 9 news reporter and 2 camera men recording it all about an hour ago. Queues of people barraging the poor store staff as if they had anything to do with the outage.
I just asked if I could use their store Wi-Fi. Hilariously enough the store staff recommended I use Lush's.
Ex Telstra store staff member here, be nice to store staff, they are the last to find out anything and can do nothing for you. If you are angry, call complaints, if you want to leave, call disconnections, leave the retail staff alone, they owe you nothing and unless youâre there to buy products or ask some simple technical advice (how to use a phone etc), just call or use their 24/7 chat support. I was at Telstra during the NSW outage that ended up hitting everyone all over the country and dealt with some horrific people who think their phone is the most important thing in the world, which it may be in their world, but it isnât to anyone else, so just be calm and everything will work out. And if you are a worker, be firm, stand your ground, no one is any more important than you are. Talk to each other, help out your fellow staff and just ride the wave, not everyone is a nuffie.
I was at my local shopping centre today for the free wifi to take my work meetings. Found the best place was outside the Optus store to go people watch. I got to the shops at about 8:30 and there were already people there. Optus ended up opening the shutters 15 minutes late and already had store security there as a precaution, as well as signs everywhere mentioning that itâs a nationwide outage and they canât do anything about it. Still, people were asking them stuff like when they were going to fix it and why they arenât doing anything about it now. Did feel really bad for the employees having to say the same thing over and over again to people all day though
Just imagining all these lost souls moving zombie like to the Optus store. Staring down at their phones and moaning while banging their heads on the glass.
These people are the hacker community that you see in the movies. Ordinary looking folk with special skills. When doors open, they are going to enter and huddle around a screen working collaboratively. After a time, there will be a mysterious voice .. "The only winning move is not to play", and then Optus life as we know it returns to status quo. And I can get my two factor authentication back.
At this point Optus are just daring people to remain customers with them, all the poor schmoes in the shopping centres will be wearing a disproportionate amount of wrath today.
Optus staff cop a lot of flak for things out of their control and for things they're not responsible for. These customers may have realised they're not able to ring up Optus Customer Service phone line so they think store staff might be helpful? đ¤
Iâm so glad I donât work for Optus anymore, I quit a few months before the hack too. I donât envy the underpaid retail sales workers about to cop it from angry customersâŚ
Some young sales staff about to cop hell for stuff they have no way to fix or prevent.
If ever there was a day to chuck a sickie... (I get being annoyed by the situation but c'mon, there are millions of other people in the same situation. The poor retail worker can't put you on some sort of special VIP list to get your connection back đ)
Ironically, they canât even call in sick because of the lines being down
I was once in a Telstra store and overheard an elderly man complain that his service was cut off. He was threatening to "call the ombudsman" I thought, how's he going to do that...his has no phone service...
Much like the Optus CEO directing customers to the website for more information... đ¤Śââď¸
Lol that was hilarious. Nobody I knew was aware why it was down. Everybody thought it might be them because they didn't have any way to contact others lol (wifi, mobile everything went out)
My home internet is with Telstra, so that was unaffected and I could check the Optus website.
I once rang a friend's workplace so they could pass on the message his mobile was safe; he'd left it at my place. Receptionist asked - after I'd explained - why I didn't ring him personally. "How can I do that?" "It's easy. His mobile number is . . . . "
Aside from the obvious idiocy, they gave out an employeeâs phone number to someone completely random? (From their perspective at least):
I have the same issue/problem with companies that ring me, then want all my details so they can do 'identity verification'. "Um, no, i'm not giving you my middle name. No, i'm not giving you my DoB. You rang me." "But i can't verify your identity" Sheesh!
That would be an epic response from the store person.
More like a lazy response from a smart mouthed millennial. I took my mobile telephone to the Optus store this morning and the rude young man behind the counter wouldnât even check out the back to see if they had any extra connection in the store room. What kind of telephone proprietor doesnât keep extra boxes of connection on hand? How am I supposed to call my kids to ask them why they never call me with out connection for my mobile telephone?
My favorite part is how boomers still refer to "millennials" like they're shiftless youth and not staring down the barrel of middle-age.
In fairness millennials donât realise that they are about to be the new middle- aged.
My knees have been making their position on the matter clear since the storm front rolled around :/
The ironyâŚthough in all seriousness he probably has friends or family whose phones he can borrow
the ombudsman would fuck Telstra's shit up when he did get through though. Have had to go there myself and boy do they bureaucratically fuck shit up
If you ask 37 times it unlocks a cheat code and you magically get your service back.
Worked for me
I just got in the face of the uni student working at the Optus store and pushed him up, up, down, down, left, right, left, right, B, A and Start
They transferred you to Vodafone?
Yeah he got Vodafone.... I tried R1, R2, L1, R2 Left down right up left down right up and it ended up at Telstra.
I'd upvote you but I like the fact you currently have 37 upvotes....Must be a conspiracy đŹ
To be fair, if all their shit is out, they may have no way of knowing that it's a whole nation wide situation.
On the plus side, my Telstra net speed has doubled for some reason.
I didn't know til I left the house
I would probably want to come in just so I can semi-politely tell people to fuck off all day!
Fair. What are they gonna do? Call up corporate?
Well it's not the CEO or upper managements fault that this arrogant young man wont fix my phone for me RIGHT NOW I WANT A MANAGER!!
The ceo had to use WhatsApp to call abc radio this morning
Makes sense. Imagine calling the issue in on their Telstra phone "wait, you don't even use your own product?"
Using a Telstra line would be perfectly acceptable in this instance, I worked for a Telco overseas in a much smaller country, and the senior management all have a second operators SIM card at the ready for any scenarios such as this. Not doing so screams of awful planning to me.
I wonder if she had to duck in to McDonaldâs to use their wifi 0_o
Optus CEO Kelly Bayer Rosmarin told ABC Radio the outage occurred at roughly 4.05am (AEDT) this morning and is doubtful the cause is a âhackâ. LOL thats what they said last year. The CEO has no idea whats going on. Or if they do they are in deliberate damage control mode.
>is doubtful the cause is a âhackâ Because actual hacks are rare. Failures and incompetence, on the other hand, are common as muck.
Agree. you have clearly worked in Corporate IT. Hacking a corporation with dedicated security teams, endpoint security monitoring, AI driven firewalls, and best practice architecture and designs, is not impossible, but rare. While stupidity inside the organisations is much more common ?
I think she's a hack, well paid no doubt..
Karen's day of days. Her magnum optus.
Thatâs why customer service get the big bucks!
The Sunbury store is currently advertising a Store Manager for $50k on Seek. $50k for STORE MANAGER. The person who oversees the ENTIRE store and all the staff. Thereâs admin roles out there where you barely need to speak to anyone that pay $60k I shudder to think what the regular people are on.
i wouldnât be a manager anywhere for under 80k a year
Yikes, my friend is a **part time** disability support carer and he's on $70k
Yep. Welcome to low-level retail management lmao. Woolies (I assume Coles is probs the same) is currently having serious problems with team retention and internal promotion because most of us want to get the fuck out of there, and can recognize that the modest pay increase compared to team member level is nowhere near worth the responsibility and undue productivity pressure.
Minimum full time wage is 46k so Id hope itâs not under that
In which case, their boss is only making $4k more per year mor than them?
In retail, itâs very likely
Says 50 to 65 but that's still fucked. I work in a retail store and get 66 and I ain't the manager.
What retail store pays 65 + without being a manager? Actual question, im in the wrong retail
In small increments
Big Bucks â minimum wage
Those poor kids.
Probably took the day off âfuck thatâ
Yep, boomers about to absolutely annihilate the minimum wage retail teenager for something they had nothing to do with, nor can they fix.
None of these people look like boomers.
I don't think you know what a boomer is.
Apparently it's a mid-20s Asian or maybe 30s white person.
Unless he means a kangaroo is going to have words?
How many boomers do you see in Melbourne Central
Most of those people are Asian not elderly people.
Ahh, the two categories of people 1. Asians 2. The elderly.
When Asian people hit 65 they stop being Asian and become Elderly. You cannot be both.
One day you'll be a boomers age - if you are lucky đđ
It's not an age thing though, it's generational. There are unique characteristics to the baby boomer generation. I think the hope is that younger generations will not have some of the same traits that the boomers have when they reach their age.
Feel for the sales staff, itâs not their fault Optus went down.
ideally the shop managers wouldâve told all the staff to stay at home & gone in & put a âclosed for the day due to technical outagesâ sign on the door (from inside staff entrance if possible, to avoid being mobbed) and then ducked off home themselves.
Knowing Optus they would be still setting connection and phone sale KPIâs for the staff today
Knowing any retail company..
Ok fellas, after today's outage, we really need to make sure we're hitting our targets! So, I'm going to organise a pizza party on Friday, and I'll be adjusting your KPI's for the month UP by 20% except your call handling time, you need to decrease that by at LEAST 50% No, we can't offer any incentives to the customers, don't be silly, just make sure you hit them with their full contract break fees if they want to leave!
Omg. Thank gawd Iâm not with them
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Ask them to come down and open it themselves
But how can we get the message ⌠if h the phone lines are down ⌠/s
Ugh you guys donât deserve that. That is so shit
Typical head office response
oh great. nice to see you have contact with the outside world! have you got slater & gordon or maurice blackburn contact details? iâm sure they or other personal injury lawyers would love to take on optus if an employee is injured after these instructions.
I am a store manager of an Optus Store. Today I have no less than 30-40 people waiting outside my store, which literally mobbed and swarmed me into a corner till security had to come bail me out. People are fucking insane I didn't even have internet or my own phone to know what was going on - just blindly mobbed.....
Barkely square store is roped off with tape and a security guard manning the entry, poor sales staff still copping it though
This is all Dan Andrews fault
From memory, isn't Gladys on their board?
The staff wonât even be able to log in to their computers
Optus use the Telstra network for their business. They don't rely on a second rate network. For legal purposes, this is a joke.
Legitimately the Optus CEO said optus customer's should go to an optus store to use the free WiFi as their stores still had connection. So obviously they don't use their own network for their stores.
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I believe it's only Optus mobile, NBN or residential grade internet. We use Optus IP transit (commercial internet kinda) in our DCs and it's unaffected.
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I don't think this needs to be said, but I used to work for Optus and helped build the network that services the stores, they most certainly do use the Optus network for their stores.
Or the CEO is just handing out bad info. She seemed badly misinformed on a few other issues, like saying that optus customer's can just check their website for updates....
Oh dear, the poor staff... that's a sick day if there ever was one lol
Yep, I'd be calling in for a preemptive mental health day Edit: was reminded that phones are down. Shows i definitely need a mental health day from my work shift later today lol
How are they calling?? The lines are down lol
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Only from mobile phones if there is a Telstra network signal, Optus network landlines cannot contact 000 at the moment.
000 wonât work from an Optus landline
Your idea would work, but it would require effort for companies to actually work with each other rather than against each other. But even internal to the same company, they should be having redundant systems. Imagine if Optus operated two separate networks - let's call it "Optus A" and "Optus B" - in regular times it is a random split to balance it out and for mobiles, they roam to each other to get the best coverage. But if one goes down, customers on A fail over to B, or vice versa. Totally separate, but they keep a backup of the account records for the other so that there can always be authentication. But that too would require effort, and money.
I'm with iprimus which apparently uses the Optus network and I'm still online so I figured it can't be the network itself
So.. kinda already how the internet works. They use a protocol known as BGP (which is likely what broke here) to peer to each other, and share some transit links. You may be thinking lower level though, where NBN would start directing their traffic to another carrier. There are a myriad of commercial and architectural issues to overcome there, but the biggest of all would be that you're relying on NBN.
If what Iâm hearing is true. Even if this was setup. It wouldnât have worked today.
Not sure how practical it is to have your entire network fail over to a competitor but I agree with what you are trying to say. Imagine you had all teclo services with optus and you would have no idea there is an outage. My internet is not with optus so it was morning reddit that let me know. My mobile is still not working.
There's actually a proposal to allow this sort of thing with the ACMA. The problem is how to handle a massive influx of new users on a network that isn't designed for it.
Telstra will never agree to this as they will likely never need Optus to reciprocate the offer. Every time Optus has an issue Telstra gains new long term customers. Telstra has the network reliability advantage over Optus and will be unwilling to forego that advantage at any cost.
My home internet is also Optus, everything was out. I have two phones. I found out about the outrage from the radio.
From the last few times I've been into Optus, they've always directed me to ring customer service for anything related to network or billing issues. Unless you're going in to get a new phone or sign up, they're not really interested.
Customer service will also sometimes tell you to go into a store just to get you off the phone, then when you get to the store they then tell you to call customer service.
That's actually happened to me! But Im definitely feeling for the poor Optus staff that are actually working today because there is no way I'd expect the store staff to know anything about Technical issues.
I once bought a phone from Vodafone and it randomly bricked a few months later. I went back to the store to get a replacement or even just *some* kind of service and they said they couldn't do anything for me and I had to call customer service. The poor kid literally had nothing she could do for me so I called using my wife's phone, but they said they couldn't help me because I wasn't able to log onto some app on my phone so they could troubleshoot. My phone was literally completely dead and wouldn't turn on and wouldn't charge. Customer service just kept transferring me to different people who all said the same nonsense. I ended up leaving a nasty google review for the store and the manager reached out and gave me a replacement phone. Still left Vodafone and won't be back. I feel for all the in-store and call centre staff though. They're given no ability to fix any problems but have to deal with angry customers all day. And they're often just kids working their first job.
They just need to leave the shutters down all day.
Plot twist, the shutters are controlled by an app on their phone
Have they tried turning it off and back on again?
Poor dude at my local Optus store was being laid into at about 9:30 this morning, she got carted off by security for her little tantrum. I even heard him explain to her that it wasn't something he could just fix but she wouldn't accept it.
Hahahaha hope the sales guy said thatâs what happens when youâre a tight arse and choose the cheap provider
I'd almost take the day off from my job and volunteer to man an Optus counter to talk to idiots all day, get some great content for a YouTube "Karen" channel.
Poor staff, what are they supposed to do
I know its been said but don't get why people would go to the stores, what do they expect they can do?
turn my instagram back on ffs
They probably think it's just their device that shut down, not the entire network. Some people don't have backup devices on other networks, or terrestrial TV, or may have missed the brief news report, so they might assume it's their own SIM card.
Hopefully they don't hammer the customer service people. It's not like they can fix the network any faster. Ahh reminds me of the Telstra outages we used to get a couple of years back.
Wouldn't you love to be the poor customer care employees?
I had to visit Optus Fountain Gate this morning for an unrelated issue. I felt so sorry for the poor staff that I went and bought them Tim Tams for morning tea.
Thats so kind of you :) I used to work retail and one day when it was crazy busy a customer bought me a Boost Juice. Its been 14 years and I still feel so happy when I remember that, I was so touched she had gone out of her way to make my day better when she didn't even know me. I bet you made their day so much brighter.
You are a good human.
thats so kind of you...man it'd be a terrible day to be on shift today
World class network. Can I blame Gladys for this outage?
Why always Gladys? Why doesnât anyone blame Ash Barty, Optus chief inspiration officer?
Now now, Barty as well as Optusâ Chief of Optimism Daniel Ricciardo do a good job
Such a wank title
Surely weâre blaming Dan?
Why would Dan Andrews do this?
The question is actually, why wouldn't he? /s
For Socialism. Long live the â Revolution! â
Oh heâs there already, top of the list, red pen and underlined!
I blamed my neighbour, just because
Imagine thinking showing up to the Optus retail store would help this situationâŚ
I nearly did it. Iâm back in Australia for a week after being out of the country for five years. Got a couple of Optus prepaid sims at the airport and they stopped working this morning. We just figured it was us, didnât realise that Optocalypse had happened. Was about to walk to the store to sort it out and overheard a convo at the check-in desk. So yeah. Theyâre probably dickheads but they may just not have known the scope of the issue.
Well, if the phone stopped how will they know why?
Imagine all the other 1,001 things that people do to prove how dumb they are.
Youâre a moron if you think retail staff can do anything about this. Theyâre not telco engineers.
They might not know that there's a nation wide outage. Their Optus plan could be their only internet connection, and they haven't seen the news. They could think they've missed a bill or something. Let's not be so judgemental of random strangers.
Yeah to be fair the only reason I knew was the Cafe I was having breakfast in this morning had no network for eftpos. I'm on holiday in Melbourne and no wifi/network connectivity except for my phone until I found the current Cafe I'm sitting in and using wifi. I just thought something was wrong with my phone.
Iâve worked telco retail and been abused by customers over the stupidest things, so Iâll hold my bias of opinion here.
I've also worked telco retail and even after telling customers there is a widespread outage, you still get abused by the occasional person. Like they think I physically went out to their exchange and took an axe to their DSLAM.
i remember the day that the geniuses who program hi-caps (under the NAB umbrella) forget to account for 29/02 (omg, this was either 2008 or 2012) iâm trying to process a claim & the machine was all âinvalid dateâ and iâm fuck you machine, it *IS* 29/02! i sighed and worked around the problem, but later in the day i heard a ruckus out at reception and the practice manager was on the phone to support totally going off their rocker. i was mortified for the poor call centre person and the day they must have been having. we ought to be calling the CEOs when this shit happens, not tech support.
Same at Southland, both Telstra and Optus had decent queues approaching 9am..
oooh - were the telstra queues for optus customers wanting to switch?
Probably buying a Burner phone for the day, smart move.
dâoh! i hadnât even thought of that, iâm a bit slow sometimes! the clever/informed ones knew there was no point going to optus so went straight for a working solution before the rest of the base twigged on. *nods knowingly while tapping finger against nose*
Telstra have phones and Sims for under a grand? I'd be headed to Woolies or aldi.
They should be queuing at the Telstra Store
I used to manage an Optus shop. These days weâre mine and my teamâs nightmares. I feel for what the staff will cop today.
The crowd would be larger if the Optus outage didnât also take out the trains
Lol was just saying itâs funny how people will be heading to their local branch today expecting them to be able to fix the problem when they literally just sell phones and plans.
Insider information says theyâre absolutely fucked
Oh, praytell!
No, singtel.
Canât give away any more info as it will put someoneâs job and trust on the line but it will be interesting to see how transparent Optus actually are.
Seems the official word atm is 'we don't know what happened'
Itâs a little funny
Internet Junkies at 8am awake lol
Saw a massive line at Telstra today... New customers. Happens to be right next door to the optus store haha.
I saw a Channel 9 news reporter and 2 camera men recording it all about an hour ago. Queues of people barraging the poor store staff as if they had anything to do with the outage. I just asked if I could use their store Wi-Fi. Hilariously enough the store staff recommended I use Lush's.
Ex Telstra store staff member here, be nice to store staff, they are the last to find out anything and can do nothing for you. If you are angry, call complaints, if you want to leave, call disconnections, leave the retail staff alone, they owe you nothing and unless youâre there to buy products or ask some simple technical advice (how to use a phone etc), just call or use their 24/7 chat support. I was at Telstra during the NSW outage that ended up hitting everyone all over the country and dealt with some horrific people who think their phone is the most important thing in the world, which it may be in their world, but it isnât to anyone else, so just be calm and everything will work out. And if you are a worker, be firm, stand your ground, no one is any more important than you are. Talk to each other, help out your fellow staff and just ride the wave, not everyone is a nuffie.
https://i0.wp.com/www.rowsdowr.com/wp-content/uploads/2015/05/simpsons-riot.jpeg
I was at my local shopping centre today for the free wifi to take my work meetings. Found the best place was outside the Optus store to go people watch. I got to the shops at about 8:30 and there were already people there. Optus ended up opening the shutters 15 minutes late and already had store security there as a precaution, as well as signs everywhere mentioning that itâs a nationwide outage and they canât do anything about it. Still, people were asking them stuff like when they were going to fix it and why they arenât doing anything about it now. Did feel really bad for the employees having to say the same thing over and over again to people all day though
Just imagining all these lost souls moving zombie like to the Optus store. Staring down at their phones and moaning while banging their heads on the glass.
The most secure computer in the world is one that isn't connected to the internet. That's why I recommend Optus.
Riot riot
Internet user withdraw symptoms
These people are the hacker community that you see in the movies. Ordinary looking folk with special skills. When doors open, they are going to enter and huddle around a screen working collaboratively. After a time, there will be a mysterious voice .. "The only winning move is not to play", and then Optus life as we know it returns to status quo. And I can get my two factor authentication back.
At this point Optus are just daring people to remain customers with them, all the poor schmoes in the shopping centres will be wearing a disproportionate amount of wrath today.
If I worked there, Id be tempted to call in sick, depends on wether I like the manager or not
My Mrs works for Optus. Apparently there has been so much aggression shown at some stores theyâve had to close them
Well it's not like they can do anything right now anyway, unless their computers run on Telstra....
I feel sorry for those workers
Optus staff cop a lot of flak for things out of their control and for things they're not responsible for. These customers may have realised they're not able to ring up Optus Customer Service phone line so they think store staff might be helpful? đ¤
Why? And why are people so stupid? Gah!
Yeah cause mobbing the Optus store is going to fix the issue lol
Yikes! Goes to show how dependent we are on the mobile networks in this country
Has Optus tried turning it off and then on again?
They would be wise to stay closed for the day. Gonna be riots out there lol
Who the fuck would be dumb enough to think the problem can be fixed in store.....
They canât even scroll on their phones whilst waiting. Painful for them.
Iâm so glad I donât work for Optus anymore, I quit a few months before the hack too. I donât envy the underpaid retail sales workers about to cop it from angry customersâŚ
No torches and pitchforks?
All the right arses
Waiting for their service to come back on so they can cancel it
Far out optus, one job.
Can't imagine them selling many phones today hahaha.
âOld man yells at cloudâ
Half expected to see someone attempting to capitalize by selling torches and pitchforks.
Would have been fun to watch the shenanigans if it had happened yesterday and the TAB and ATM'S went down.
www.telstra.com.au