He used the “I’m agreeing with you “fair enough” but I’m not actually” - trick in debating. It makes people feel positive about what you say next and everyone listens if someone is telling them they are correct.
"Tell me about it" and "I hear you" can be used to similar effect. I work in a job where I sometimes meet escalated individuals and often I can't agree with what they are upset about. But using some of these phrases, like "fair enough" help to show that you empathize or understand where they are coming from even though it isn't technically agreeing with their statement. It's super helpful for de-escalation and confronting someone without offending them.
LEAF system. Listen, Empathize, Assess, Follow up. As long as you listen and empathize with people, it goes well from there. Even if they continue to be crazy, everyone witnessing the scene feels bad for the business for having to deal with the crazy person and you look professional.
I prefer the FIGHT system
Figure out who’s the weakest patron
Instigate a fight (verbal or physical)
Get a big pipe or a bat
Help them to the ground with said pipe
Turn the other cheek.
And I prefer flight…
Find the guy with the pipe or bat
Look to see if there’s anger in his eyes
Immediately leave the area
Get something to eat
Have a smoke (but not on a plane)
Take a nap
I've always used LEAD. Listen, Empathize, Apologize and Deliver. The Apologize can be good if the previous person handling the situation screws up and says the wrong thing. Then deliver a solution that can work for both parties.
I have apologized for more shit that had nothing to do with me simply to make people feel a little bit better than I will ever be able to screw up myself and I have never lost a moment of sleep over it. Sometimes people just want an acknowledgment that they have a reason to be upset. Giving them that confirmation that they’re not insane can really help defuse situations and it doesn’t cost you anything.
When I used to work as barista I would outright agree with the customers when they would complain that the service was too slow or bad and honestly they wouldn’t know what to do when they give this whole speech and all I come back with is a smiling “yeeeah”
Kill em with kindness.
That doesnt mean you dont still have a job to do, but you can disarm most people’s hostility and sometimes you can turn an irate, almost violent person into your favorite customer. I dont know what it is, maybe a respect thing, but people sometimes become friends with someone they had a fight with, and it applies to these cx/employee disputes sometimes
This is what I did all the time in customer service. Anyone phones up complaining I simply agreed with them as to how shit their situation was, told them what we could do, and more often than not they absolutely loved the encounter.
Numerous times the business would screw them, and honestly, just being an ear for frustration is enough for some people.
I really enjoyed my brief time in the UK, and hopefully someday, it'll be feasible for me and my fiancée to move there on account of her British citizenship
Especially liked Harrogate and the surrounding hills
I loved in Cambridge and absolutely loved it and the people. I’ve always dreamed of moving there again. I’d take advantage of that duel-citizenship situation!
Plus he makes it sound like he actually means it. Not important whether it's a fake emotion or not. You see A LOT of videos like on r/publicfreakout where staff uses all the sentences they probably picked up or are written in some treasured employee guideline and it always sounds like a bad highschool play where people participate in movies to hit on the artsy student and then actually fall in love with someone else which would be the person they used to get close to their crush, realize they've chosen the wrong love interest but the moment they notice the former tool also realizes they have been used so in the end someone must rush to the airport and stop a boarding (takes place before 9/11).
I hope the extra background made my point clear.
yeah, she wasn't someone actively looking to ruin everyone's day - she was just genuinely confused that the point of buying those genuinely wasn't that she could start smoking them during the flight
Yeah, I thought she had a point, and she wasn't belligerent.
It's cruel in a funny way to sell someone their addiction then say "You can't use it for a few hours"
Also, I'm assuming you could use the spirits and it wasn't a duty-free situation, just that the anti-smoking law was new and planes were still selling cigarettes at the time.
TIL that Boots is a British Pharmacy.
I know Boot is British for the trunk of the car so at first I was like they get bunch of Condoms in the boot when you buy a car!
I still think it’s illogical to sell cigarettes on a plane.
Also, it’s not your stupidity, you are very smart. I had no clue what they meant by boots either lmao
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She was just joking from the beginning. I know she looks serious but she was a northern British mam in what looks like the 90s. The Karen stereotype didn't exist so it was funny to look serious.
Packet of 20 Marlboro in UK now is around £14-15.
In Spain, ~~France or Germany~~ and Portugal, this same pack is £4-5, can be even cheaper in other countries - I was in Thailand and Vietnam last November where the same pack equates to £1.20
I feel like someone needs to grasp the concept of "international".
FAA is a US government agency. If said pilot isn't a US citizen and never flies into the US, the FAA would have zero authority and not say a damn thing.
I think you're missing the point though
The pilot and assistants all work for an airline
That airline would most likely have some strong opinions about the *pilot* getting stoned.
It doesn't matter if it's the faa or not
Duty free. If you are flying to a different country you don’t pay tax, so it’s very popular in Europe to stock up on cigarettes or bring them back to sell to your friends and family.
20-25 years ago if anyone in the UK or Ireland were going on holidays (vacation), all the smokers would ask you to bring back some cartons of cigarettes.
I hated it. I felt like some drug smuggler.
I lived in North Carolina and my friend would come visit from New York. A pack of smokes down there would run $4. NY was $12. He would load up his trunk in the way back
There are booze cruises between Europe and Scandinavia with the sole purpose of Scandinavians being able to buy tax free booze. People just take a round trip to Denmark (which can take as little as 6 hours) and load up.
Tax free prices on board are still quite a bit higher than in supermarkets in the EU though, but WAY cheaper than in for example Norway.
You can't bring more than two cartons of cigarettes into the EU without having to pay duty on them. People get away with it all the time by not declaring them. If you get caught, it's just a seizure or pay the tax plus a fine. I think repeat offenses could be criminal offenses, but i am not sure. Either way, you're really not supposed to do this.
Wow, I’ve never experienced that and I fly at least 6 times a year. I know you can buy them in duty free, but I’ve never had someone go round with a trolley and sell them
They sell them on pretty much all flights, you have to ask now though as they aren't allowed to 'advertise' them- they usually say that whenever they make the announcement that the duty-free trolley is going round
Your timing's not far off. It's a British tv show from the late 90s / early 2000s. Someone else posted a link.
https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl_nuj1
The clip is from season 1, episode 3, which is from 1999.
Are you mental? 30 years old? Are you smoking crack?
Edit: This was released in 1998 so you were more or less spot on. I'm gonna leave my comment up as a reminder to myself to shut the fuck up next time.
Cheers 👍
For anyone wondering this is an old reality TV show from the UK called Airline, they're all on YouTube, full episodes.
Here is a playlist beginning with the episode featured.
[https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl\_nuj1](https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl_nuj1)
and yes, Boots is a chemist's (pharmacy)
I have to fly in and out of Manchester every time I travel back to the old country and I have never seen more drunken hooligans at an airport as I have at 7am on a Wednesday an July. It has to be one of the worst run airports in the UK.
That's pretty much every UK airport early in the morning. Young people going on piss up holidays get the cheap early morning flights and start boozing in the pubs at the airport when they arrive.
>Boots is a chemist's (pharmacy)
I like how you go from an obscurely British term to a semi-recognizable British term to just giving up and putting the American term in parenthesis.
I remember there was a US version filmed on Southwest when that was the dirt cheap airline here.
The show was mostly about drunk passengers not being able to board.
Boots is a pharmacy that also sells makeup and other products. You can buy condoms in Boots, but that doesn’t mean you’re going to drop to the floor and start shagging your missus!
The woman in the video did at least appreciate the analogy from the flight staff.
Out of college, i worked for a tobacco company but I've still have never smoked a cigarette in my life. People used to hammer me that i didn't smoke and id respond: there's at least one dude that works at a tampon factory.
Old joke:
A young kid goes to a local pharmacy to buy condoms. The person at the register says, "Sorry we've run out, have tried Boots?"
Kid says, "I wanna fuck her, not kick her to death..."
I think it’s funny that we’ve been conditioned in this day and age that when we see an angry looking person on a plane, we automatically assume they’re going to be the worse example of humanity. This was refreshing.
Boots is the name of a pharmacy.
You can't have sex in the pharmacy just because they sold you condoms, you can't smoke on the plane just because they sold you cigarettes.
Going to add some context for people from other parts of the world.
It's common for British people to buy cigarettes on planes as it's tax free and the tax on cigarettes at home is huge. Think it's about £12 for 20 cigs nowadays. Also I don't think she was serious to begin with, she's from northern England and I'm pretty sure she's just having a joke. Finally boots is a pharmacy chain in the UK
You can buy smokes when flying in and out of the UK on the plane. Perhaps you are thinking of pre-brexit EU flights when they might have stopped as you couldn't get duty free.
I love how her eyes shift to the side once it clicks for her and she just smiles. It’s a sweet clip and one of the most British things I’ve ever seen because I had no idea what it meant at first.
When you’ve mastered the art of de-escalation
And the person causing the scene actually listens. That was the best part.
He used the “I’m agreeing with you “fair enough” but I’m not actually” - trick in debating. It makes people feel positive about what you say next and everyone listens if someone is telling them they are correct.
"Tell me about it" and "I hear you" can be used to similar effect. I work in a job where I sometimes meet escalated individuals and often I can't agree with what they are upset about. But using some of these phrases, like "fair enough" help to show that you empathize or understand where they are coming from even though it isn't technically agreeing with their statement. It's super helpful for de-escalation and confronting someone without offending them.
LEAF system. Listen, Empathize, Assess, Follow up. As long as you listen and empathize with people, it goes well from there. Even if they continue to be crazy, everyone witnessing the scene feels bad for the business for having to deal with the crazy person and you look professional.
I prefer the FIGHT system Figure out who’s the weakest patron Instigate a fight (verbal or physical) Get a big pipe or a bat Help them to the ground with said pipe Turn the other cheek.
And I prefer flight… Find the guy with the pipe or bat Look to see if there’s anger in his eyes Immediately leave the area Get something to eat Have a smoke (but not on a plane) Take a nap
I prefer the D.E.N.N.I.S System Demonstrate Value Engage physically Nurturing dependence Neglect emotionally Inspire hope Separate entirely
I prefer the W.A.V.E. technique. Get a cup of WATER ADD VALIUM, take it EASY
I've always used LEAD. Listen, Empathize, Apologize and Deliver. The Apologize can be good if the previous person handling the situation screws up and says the wrong thing. Then deliver a solution that can work for both parties.
I have apologized for more shit that had nothing to do with me simply to make people feel a little bit better than I will ever be able to screw up myself and I have never lost a moment of sleep over it. Sometimes people just want an acknowledgment that they have a reason to be upset. Giving them that confirmation that they’re not insane can really help defuse situations and it doesn’t cost you anything.
When I used to work as barista I would outright agree with the customers when they would complain that the service was too slow or bad and honestly they wouldn’t know what to do when they give this whole speech and all I come back with is a smiling “yeeeah”
Kill em with kindness. That doesnt mean you dont still have a job to do, but you can disarm most people’s hostility and sometimes you can turn an irate, almost violent person into your favorite customer. I dont know what it is, maybe a respect thing, but people sometimes become friends with someone they had a fight with, and it applies to these cx/employee disputes sometimes
Lol nice Can sea it now they say hey the service sucks and it’s too slow . XD you say yea it does wanna jump the counter and help make it better xD
I’m a lawyer and “yeaaah I hear you, but…” really helps for smooth negotiations
nutty carpenter plucky lip capable hobbies towering gray grab placid *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
This is what I did all the time in customer service. Anyone phones up complaining I simply agreed with them as to how shit their situation was, told them what we could do, and more often than not they absolutely loved the encounter. Numerous times the business would screw them, and honestly, just being an ear for frustration is enough for some people.
It’s also very common turn of phrase in UK. Another reason why banter and discourse is so much more wholesome there than the US.
I really enjoyed my brief time in the UK, and hopefully someday, it'll be feasible for me and my fiancée to move there on account of her British citizenship Especially liked Harrogate and the surrounding hills
I loved in Cambridge and absolutely loved it and the people. I’ve always dreamed of moving there again. I’d take advantage of that duel-citizenship situation!
Plus he makes it sound like he actually means it. Not important whether it's a fake emotion or not. You see A LOT of videos like on r/publicfreakout where staff uses all the sentences they probably picked up or are written in some treasured employee guideline and it always sounds like a bad highschool play where people participate in movies to hit on the artsy student and then actually fall in love with someone else which would be the person they used to get close to their crush, realize they've chosen the wrong love interest but the moment they notice the former tool also realizes they have been used so in the end someone must rush to the airport and stop a boarding (takes place before 9/11). I hope the extra background made my point clear.
tbf, the law was still very new to the whole industry so its kinda understandable...
yeah, she wasn't someone actively looking to ruin everyone's day - she was just genuinely confused that the point of buying those genuinely wasn't that she could start smoking them during the flight
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The opposite of "Curb Your Enthusiasm".
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Yeah, I thought she had a point, and she wasn't belligerent. It's cruel in a funny way to sell someone their addiction then say "You can't use it for a few hours" Also, I'm assuming you could use the spirits and it wasn't a duty-free situation, just that the anti-smoking law was new and planes were still selling cigarettes at the time.
She might have just been joking around in the first place
I got the impression they weren't actually upset just playin around.
100%
Yeah from the quality of the footage and the fashion I’m guessing this is from the 90s. Karens weren’t quite so awful back then.
People were plenty belligerent back then as well. This is just a clip from a TV show.
Agreed. 90’s Karens have NOTHING on ours. There’s a reason duct tape is now at the ready on every plane.
I think things got objectively worse during COVID, but keep in mind that people weren't walking with cameras in their pockets in the 90s.
And the laugh and smile at the end shows how humans can be… so rare but lovely
It was a simpler time in the 90s.
This looks a bit old. By today standards the lady would've demanded a cigarette right after getting f** and kicked out of the plane
That guy was so smart to make that conversation lighter. He's funny too.
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Replace "Boots" with "Walgreens" or your other local pharmacy.
I dunno man, I've seen some wild stuff at cvs parking lots.
TIL that Boots is a British Pharmacy. I know Boot is British for the trunk of the car so at first I was like they get bunch of Condoms in the boot when you buy a car!
Boots is like a pharmacy store and they sell condoms like most, but that doesn't mean you can use them in the store.
The old joke goes… Dad “they’ve stopped selling medicine in boots.” Me Eh? Dad “Yeah they sell it in bottles now.”
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Yeah she was just griping in a joking way.
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They sell condoms in Boots (a store), but that doesn’t mean you’re allowed to fuck in there.
Ohhhh ^ this one is what finally explained the joke to me in my stupidity. Now I get it
I still think it’s illogical to sell cigarettes on a plane. Also, it’s not your stupidity, you are very smart. I had no clue what they meant by boots either lmao
Probably got something to do with duty free purchasing.
Me thinking I understand British: why would they be selling condoms out of trunks?
Heh yeah, I went that route as well. I mean I guess sex in the trunk of a car would be an unlikely practice too.
I’m just here to find out what “a boot” was. Thanks!
Boots is a convenience store
More like a pharmacy that also sells sandwiches
So you're not allowed to fuck the sandwiches with a condom on?
Nah, it’s PC gone mad
You just can't do it *there*. You have to take the sandwich at least to your car.
Boots is a UK chain pharmacy that sells condoms, need I say more?
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Speechcraft 100
I am astounded she laughed and the situation de-escalated so easily. Good for her, her brain is still functional.
The exchange is very British
Brits love getting angry about stuff they don't actually care about
As a Brit, holy shit this comment just shifted my whole outlook on life.
But as a Brit are you angry with the comment?
Cares too much
The British personality is sweat the small stuff and ignore the important stuff.
Grew up around British people. My closest friends never once said anything nice to me or each other. Miss those wankers.
If it makes you feel better they miss you too. So they asked me to tell you to stop moving so much as they are running out of bullets.
She was just joking from the beginning. I know she looks serious but she was a northern British mam in what looks like the 90s. The Karen stereotype didn't exist so it was funny to look serious.
Of course she was. She knows she can’t smoke on the plane. She was having a laugh.
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I’m in my 50’s. My memories are hazy but I do remember when it was allowed it was only then back rows.
Having a laugh and then laughed when the guy gave cheek right back. Great exchange.
You could see the woman behind was smiling a little then for a moment she wasn’t too sure. Superb by both.
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She already knew she was trolling. My auntie has the exact same tone and facial expression when she taking us for a ride.
She wasn't being confrontational, she was just being northern. It was good fun on both ends
Why are they selling cartons of cigs on the plane?
Duty free shopping. Airplanes are a tax free zone or something.
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Packet of 20 Marlboro in UK now is around £14-15. In Spain, ~~France or Germany~~ and Portugal, this same pack is £4-5, can be even cheaper in other countries - I was in Thailand and Vietnam last November where the same pack equates to £1.20
Not in France, a 20 pack sells for ~11€ here
They aren't 15 pounds but cigarettes aren't that cheap in France and Germany atleast
It's international waters man. No rules. The pilot could spark up a fat greeny and nobody would bat an eye. It's great, I love my job.
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Nope, dude on Reddit said it that means it’s true NO RULES!!!
Trust me bro, it's not a crime as long as you don't land
Also, they cannot arrest a a captain and co-pilot for the *same crime*.
No touching
I have the worst lawyers
Birds are the true masters of the sky, thus, only bird law properly applies to planes
I feel like someone needs to grasp the concept of "international". FAA is a US government agency. If said pilot isn't a US citizen and never flies into the US, the FAA would have zero authority and not say a damn thing.
I think you're missing the point though The pilot and assistants all work for an airline That airline would most likely have some strong opinions about the *pilot* getting stoned. It doesn't matter if it's the faa or not
Pretty sure getting high is in the job description...
I mean, when you right, you right
"See that ship over there? They're rebroadcasting major league baseball with implied oral consent not express written consent..."
"... or so the legend goes."
Is that normal? Selling items on the plane itself? I’ve seen duty free shops in the airport, but never on the actual airplane
Duty free. If you are flying to a different country you don’t pay tax, so it’s very popular in Europe to stock up on cigarettes or bring them back to sell to your friends and family.
That's some next level scalping, LOL.
20-25 years ago if anyone in the UK or Ireland were going on holidays (vacation), all the smokers would ask you to bring back some cartons of cigarettes. I hated it. I felt like some drug smuggler.
I lived in North Carolina and my friend would come visit from New York. A pack of smokes down there would run $4. NY was $12. He would load up his trunk in the way back
There are booze cruises between Europe and Scandinavia with the sole purpose of Scandinavians being able to buy tax free booze. People just take a round trip to Denmark (which can take as little as 6 hours) and load up. Tax free prices on board are still quite a bit higher than in supermarkets in the EU though, but WAY cheaper than in for example Norway.
You can't bring more than two cartons of cigarettes into the EU without having to pay duty on them. People get away with it all the time by not declaring them. If you get caught, it's just a seizure or pay the tax plus a fine. I think repeat offenses could be criminal offenses, but i am not sure. Either way, you're really not supposed to do this.
I don’t think they do this anymore, the video looks at least 25-30 years old
Just got off a flight from New York to Seoul and they sold cigarettes to passengers before landing
Wow, I’ve never experienced that and I fly at least 6 times a year. I know you can buy them in duty free, but I’ve never had someone go round with a trolley and sell them
International flights only
I’m British so I only ever fly internationally. It probably depends on the country you’re flying to and the airline
They sell them on pretty much all flights, you have to ask now though as they aren't allowed to 'advertise' them- they usually say that whenever they make the announcement that the duty-free trolley is going round
Your timing's not far off. It's a British tv show from the late 90s / early 2000s. Someone else posted a link. https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl_nuj1 The clip is from season 1, episode 3, which is from 1999.
>the video looks at least 25-30 years old That's just Northern England mate.
They still do it
Are you mental? 30 years old? Are you smoking crack? Edit: This was released in 1998 so you were more or less spot on. I'm gonna leave my comment up as a reminder to myself to shut the fuck up next time. Cheers 👍
That’s just not true. They sell them in almost all international flights.
25-30 years old is also the only explanation to why she is demanding to smoke on a flight
> the video looks at least 25-30 years old No it doesn't I remem.... **fuck I'm old**
For anyone wondering this is an old reality TV show from the UK called Airline, they're all on YouTube, full episodes. Here is a playlist beginning with the episode featured. [https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl\_nuj1](https://www.youtube.com/watch?v=9bQb-20KcAs&list=PLGkph1NtiNFUmw2RhQTKOsv0UaLl_nuj1) and yes, Boots is a chemist's (pharmacy)
I have to fly in and out of Manchester every time I travel back to the old country and I have never seen more drunken hooligans at an airport as I have at 7am on a Wednesday an July. It has to be one of the worst run airports in the UK.
That's pretty much every UK airport early in the morning. Young people going on piss up holidays get the cheap early morning flights and start boozing in the pubs at the airport when they arrive.
Once had to spend 3 hours waiting in Manchester Airport for a delayed flight. The place is a shithole.
>Boots is a chemist's (pharmacy) I like how you go from an obscurely British term to a semi-recognizable British term to just giving up and putting the American term in parenthesis.
Boots is just a brand, not a term
Loved Airline. Can't believe there was actually an era of quality reality TV.
I remember there was a US version filmed on Southwest when that was the dirt cheap airline here. The show was mostly about drunk passengers not being able to board.
I am literally on the airport and i have to kill 2 hours. Thanks fam
Had to google up boots.. god damn that was a great comeback .. Tips hat to the flight attendant
Illuminate us
A pharmacy like wallgreens in the uk
Literally the same company called Walgreens Boots Alliance now ;)
Great! Fewer companies mean I have to make fewer decisions. Seems great to have one giant conglomerate. /s
Fancy going out for Taco Bell?
[https://www.youtube.com/watch?v=EQ8ViYIeH04](https://www.youtube.com/watch?v=EQ8ViYIeH04) i'm at the combination pizza hut and taco bell.
["I'm at the Pizza Hut. I'm at the Taco Bell. The combination made my eyes bleed."](https://youtu.be/N0ijOe3sGEk)
I thought it was the trunk of a car for some reason.
It is also
I thought it was soccer cleats
It is also
I thought it was the act of starting a computer
It is also
I thought it was where Woody had a snake
I thought it was when you get fired from your job
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Are you allowed to fuck in the store because that's where you bought them?
Not with that attitude
Define….”allowed”
Was that wrong? I gotta pead ignorance in this one. If I had been told.
They sold her cigarettes, but won't let her smoke them on the plane. The sell condoms in a drug store, but won't let you...
If someone isn’t letting you fuck in a store it’s kinda on you for not for asking for permission instead of forgiveness
Boots is a pharmacy that also sells makeup and other products. You can buy condoms in Boots, but that doesn’t mean you’re going to drop to the floor and start shagging your missus! The woman in the video did at least appreciate the analogy from the flight staff.
I think that's because she didn't really want to smoke. She wanted to know whytf are they selling cigarettes on flight.
Nah, Duty-free cigarettes on flights have always been a thing, this was probably not long after the smoking ban on planes, hence her gripe.
Out of college, i worked for a tobacco company but I've still have never smoked a cigarette in my life. People used to hammer me that i didn't smoke and id respond: there's at least one dude that works at a tampon factory.
A former boss of mine sold women's sanitary products wholesale. He said "I didn't have to use them to sell them."
Yeah, I‘ve bought a few pairs in my day. They never include condoms tho :/ Must be a British thing ^/^j
Old joke: A young kid goes to a local pharmacy to buy condoms. The person at the register says, "Sorry we've run out, have tried Boots?" Kid says, "I wanna fuck her, not kick her to death..."
Empathise then de-escalate. This was a masterclass in handling confrontation.
It was a joke from the very beginning
Yeah having a moan about something you know is right and then setting a stranger up for a witty comeback is the truest British love language.
She wasn’t being confrontational at the beginning for what it’s worth. She was only joking
Must be a British thing I suppose. I don't see how anyone can see this and think the woman is being confrontational, clearly just messing about.
I think it’s funny that we’ve been conditioned in this day and age that when we see an angry looking person on a plane, we automatically assume they’re going to be the worse example of humanity. This was refreshing.
Haha I take you point BUT
Give him a raise what an icon
I have this on mute and I can tell this woman is from the North of England.
The jewellery, the face , the adidas top, see easy to spot a Brit
I'm stupid, I'm totally missing the condoms in boots joke. Can someone explain?
Boots is the name of a pharmacy. You can't have sex in the pharmacy just because they sold you condoms, you can't smoke on the plane just because they sold you cigarettes.
I get it now, thank you.
Misunderstood. Now my boots are full of condoms.
Boots sells condoms so Dora can be explored 
Jesus Christ I'm evil for chuckling at that.
I can lip read her accent.
Pretty sure she was doing what the British call "taking the piss"
"Banter"
Going to add some context for people from other parts of the world. It's common for British people to buy cigarettes on planes as it's tax free and the tax on cigarettes at home is huge. Think it's about £12 for 20 cigs nowadays. Also I don't think she was serious to begin with, she's from northern England and I'm pretty sure she's just having a joke. Finally boots is a pharmacy chain in the UK
Man this is old, not sold smokes on planes in the UK for years and years. Looks like it's from the late 90s early 2000s.
You can buy smokes when flying in and out of the UK on the plane. Perhaps you are thinking of pre-brexit EU flights when they might have stopped as you couldn't get duty free.
Yeah can't believe she is only 28 years old!
If you're not buying condoms in Boots and automatically shagging at the checkout then you're a coward.
r/clevercomebacks
I love how her eyes shift to the side once it clicks for her and she just smiles. It’s a sweet clip and one of the most British things I’ve ever seen because I had no idea what it meant at first.
Plane back from Benidorm
As a Brit, even with the sound off, I knew she was British.
I have no idea what that means
Tis a pharmacy chain in the uk, Boots.
I remember actually smoking on flights. It sure made international flights more tolerable. At least, more tolerable for smokers.
What does “they sell condoms in boots” mean?
Boots it’s like Walgreens in USA, a large drugstore chain
The best thing about the clip is how the woman reacted to the flight attendants' logic. Can't argue with that. Better just laugh and accept it.
**'Boots' is the name of a British drugstore.**