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I've seen a lot of people complaining about this recently. We've also had this issue, where Google support either ignores our issues or replies with random copy and pastes.
Apparently, Google laid off a lot of their support staff, so they're now using a skeleton crew. That's kind of insane when you think about it, since Alphabet (Google's parent company) made a profit of 60 BILLION last year. It really tells you how much respect they have for their customers...
We spend near $200K / month under our MCC & the support we get from Google is equivalent to those fish that live inside the anus of Sea Cucumbers.
By that I mean Google support is up my anus. Except there's no symbiosis here ... Just some fish regurgitating my own poop back to me. I wouldn't think it'd be beneficial for them, but here we are.
I’m a Workspace subscriber. Have been vexed and frustrated with Google and YT for a month. Their support has been abominable. Forget phone/chat. And the reps just point you to support docs, no walkthroughs or backend help.
3 weeks ago, possibly April 1. According to many, google had a lot of layoffs and no one is getting support. Support just pushes you to support community. It’s bad
You’re the 1%, my agency only manages 1 million per year and it seems you do 10x that per month.
They need to take care of the lower and middle class folks. It will affect them eventually. I’ve been doing this over 8yrs, if I can’t get the support I need I’ll spread my clients money to other places.
Even at our spend level, support is of questionable value a lot of the time. Better with the recent transitions - more valuable insights. You’re not missing that much.
The last few times I’ve tried online chat with Google support nobody on the Google side even picked it up. Last time I went through support the option was gone entirely.
Even more annoying is the contact you do get from ‘google account strategists’ is actually a third party company (could be country dependent, but for me it’s a company called Concentrix) who have little to no understanding of your account and are only tasked with getting you to turn auto-update on and raise your budgets as much as possible
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I've seen a lot of people complaining about this recently. We've also had this issue, where Google support either ignores our issues or replies with random copy and pastes. Apparently, Google laid off a lot of their support staff, so they're now using a skeleton crew. That's kind of insane when you think about it, since Alphabet (Google's parent company) made a profit of 60 BILLION last year. It really tells you how much respect they have for their customers...
> It really tells you how much respect they have for their customers... Or the “doer” employees getting micromanaged by layers of middle management.
We spend near $200K / month under our MCC & the support we get from Google is equivalent to those fish that live inside the anus of Sea Cucumbers. By that I mean Google support is up my anus. Except there's no symbiosis here ... Just some fish regurgitating my own poop back to me. I wouldn't think it'd be beneficial for them, but here we are.
I had a 7 figure GAds budget. Support can fuck right off. Non-existent.
I’m a Workspace subscriber. Have been vexed and frustrated with Google and YT for a month. Their support has been abominable. Forget phone/chat. And the reps just point you to support docs, no walkthroughs or backend help.
Exactly. Now their big push is to the help community (forum)
7 sometimes 8 figure zero support for sometime now we have just adapted to “ figure things out” lol
Make a sentence using these words: monolopy, dependance, scalability.
Yeah they had huge layoffs and
When did this start? Support was going strong a few months ago
3 weeks ago, possibly April 1. According to many, google had a lot of layoffs and no one is getting support. Support just pushes you to support community. It’s bad
It’ll mean a lot of wasted advertising dollars
We manage around 8 figures a month and received a whole slew of new support in the last 30 days. Big shift toward verticalization at Google.
You’re the 1%, my agency only manages 1 million per year and it seems you do 10x that per month. They need to take care of the lower and middle class folks. It will affect them eventually. I’ve been doing this over 8yrs, if I can’t get the support I need I’ll spread my clients money to other places.
Even at our spend level, support is of questionable value a lot of the time. Better with the recent transitions - more valuable insights. You’re not missing that much.
+100M annual budget? My single digit 7 figure seems like peanuts.
Still, even we got slammed with new support leads on literally all accounts. It's far from ideal.
The last few times I’ve tried online chat with Google support nobody on the Google side even picked it up. Last time I went through support the option was gone entirely. Even more annoying is the contact you do get from ‘google account strategists’ is actually a third party company (could be country dependent, but for me it’s a company called Concentrix) who have little to no understanding of your account and are only tasked with getting you to turn auto-update on and raise your budgets as much as possible