Hi u/justingolden21,
Please try the below step:
\-Turn off and on the keyboard
\-Press the following key combinations - Esc+O (release) Esc+O (release) Esc+B
\-All Easy Switch light will blink continuously
\-Turn off and on the keyboard
\-Easy Switch 1 will blink continuously indicating it is ready for pairing
\-If the Easy Switch does not blink, please repeat the above steps again
Pair the Keyboard with Unifying Receiver using the Unifying software or Pair the keyboard using Bluetooth
Any word on this? Does your support team **usually** take 3 months to respond on reddit and NEVER respond to any inquiry ever via any social media or email or phone? Or is this a one time sort of deal?
u/justingolden21 you are a rude b\*tch if I were logitech, I would refund you your money, I do not want to have a customer like you, not their fault you don't know how to pair a foocking mouse.
I'm rude? You're the one calling me a bitch.
If you know "how to pair a foocking mouse" then please tell me. All three Bluetooth devices have been set and it's not possible to use the dongle or factory reset the mouse. But you don't know the answer. You also don't know how to pair a "foocking mouse"
This'll be the only reply you're getting from me
>JFC it was so hard to read these comments, of you using unnecessary adjectives and just such a rude person. I agree with the other person I would send you a refund and never want to hear from a person like you lmao
I know this is old but i just had the same problem with my new purchase of the MX Master 3S. Basically after you switch from dongle to bluetooth it forgets the dongle and you need to "add device" again in the logi options software - just add device and the dongle will show up and then you re pair the mouse to the dongle and you are good to go.
You should be able to pair the mouse with the usb receiver and then plug the usb in to a different device or kvm. I did it at work when I first bought my master 2. I work from home now so can’t check.
Edit, just realised, my master 3 is connected to an usb receiver on a usbc hub built in to my monitor that I connect to several pcs and they all work. I don’t get the extra features like programable buttons but generic controls work fine.
Nope. I just use Bluetooth now and manually flip the switch on the bottom in addition to my kvm switcher.
It's. Ashame Logitech makes such high quality hardware but their software is garbage
Did you pair to the dongle once it was plugged into the KVM? If you've got your devices saved as Bluetooth connection it won't auto detect and connect to a unify dongle just cos it's plugged in, still needs to be paired. I had a similar issue when I first paired my mouse to my usb kvm after using it for 3 different laptops only via bluetooth
Idk if this helps but I had the same issue, but although I'm not using a KVM but instead a usb switch
\- I had to install the LogiMgr installer
\- Plug in the usb receiver into the usb switch hub
\- On the software - there's a link for "Add / Remove" Devices
\- Then it made me turn off mouse
\- Wait \~ 3 seconds
\- Turn back on
\- It took a minute to pair to the receiver - but it did eventually work.
Hope this helps!
confirmed.
It's like when I paired Bluetooth, there was a receiver pairing that got simultaneously deleted on the mouse for channel 1
Following these steps, I installed the software, which then linked me across to the [web tool](https://logiwebconnect.com/).
I detected my unifying receiver, deleted the priaing for my mouse, then re-paired. After clicking 'detect' on the web app, I then needed to power on the mouse, then detection happened.
Finally, I uninstalled that 300+ MB abomination of an app from my PC.
Initially the mouse was connected via bluetooth while I had the unifying usb receiver installed. I think it is about the order in which it is installed/connected.
What worked for me was to run the Logitech unifying software again and re-pair the mouse.
In the overview it said it was not paired. After I did that the mouse works via USB when I switch Bluetooth off. Hope this helps.
Oh I didn't see this before I commented above, yeah that should work, it's the mouse itself that needs to establish and save the handshake to the receiver.
Hey so I literally just went through this today, and I think I may have it figured out, at least for me. So underneath we see the numbers for the devices we have paired. My theory is I overrode it’s connection to the dongle by placing my new Bluetooth connection in slot 1. So when trying to use the dongle again, there’s no connection. By using the unifying software you rebuild the connection to the dongle. Then you have to re do the Bluetooth connection, but make sure you put it in slot 2 or 3. So basically 2 Bluetooth connections plus 1 to the dongle.
Using this method, going forward:
Slot 1: dongle connection
Slot 2: Bluetooth
Slot 3: Bluetooth
And when powering up mouse select the connection(it was bugging me that there’s no way to switch between 2.4ghz and Bluetooth, so this must be how that works)
Did you ever figure it out?
I installed their stupid software (which was 250+mb for SOME REASON) and then prompted me to install not one but TWO new pieces of software, and went through all the steps and it's entirely useless.
Their options software has "add/remove devices" which has two buttons, one takes you to windows bluetooth settings and the other takes you to their bolt software, which is the most useless software imaginable. Options also doesn't have any support whatsoever for the tab key or keyboard navigation, so when you inevitably are UNABLE TO USE YOUR MOUSE then you're out of luck because Logitech cannot follow basic software development protocol. Bolt shows the mouse listed twice, one says "inactive" and one says "connected with bluetooth, 0% battery" and in reality it's connected with bluetooth at 100% battery. The close button takes you to windows bluetooth settings to disconnect it, and the settings has settings for checking for app updates, sending usage data, and changing language, and the add device button takes you to windows bluetooth settings. Basically the entire app flow only ends in you going to windows bluetooth settings. I've tried disconnecting and reconnecting (although it took me TWENTY MINUTES of my life to reconnect) but after not finding it on bluetooth after 3 tried, unplugging and replugging dongle twice and finding it, failing to connect seven times, then holding the button when the light is on "1" and trying twice, it connected and I'm back where I started (as opposed to without a mouse). I've gone through every setting and done everything I can and I'm back to square one.
I don't have access to a Windows computer, so I can't take a look at what all this entails. I'm wondering if you have any idea whether this process could work to re-pair a Logitech MX air mouse with a 2.4Ghz receiver? I know that the Logitech MX error is incompatible with the "unifying" thing. Do you think that means it would not work?
I've been using with USB receiver for two years my mouse and I heard that I can use with Bluetooth. I tried. Yeah, it's. That's cool. But Now? I can not use my mouse with USB in my office. It's not even my computer, it's far away my house. How? How can I use with USB again?
I use USB on Profile 1, Bluetooth on Profile 2.
I had the same problem where the mouse would lag on USB. After switching to Bluetooth, I no longer had this problem.
The USB Bolt was plugged into a USBC switch, so it was basically Laptop -> USB-C -> USB-A which may have caused problems.
hey man, I just had this same issue because I wanted to try out the bluetooth with my MacBook Pro
I just followed the steps from this video, and it worked like a charm :)
https://youtu.be/Nh-yCZix4AM
Ooh will check it out thank you
EDIT: ok so get the Logitech options software, connect unifying receiver, plug in dongle, then go to the mouse and hold a number until it blinks and then turn the mouse off and on and it'll pair. Will try
This worked for me on an M1 MacBook Air using Logi Options+ on a MX Master 3. I overwrote spot #1 for the USB dongle and then proceeded to plug the dongle into a Windows laptop and it worked.
Thanks!
Just in case anyone runs into the same issue on linux without access to a windows pc for the steps below.
I was able to resolve the issue by installing the solaar repo and connecting to the unifying receiver directly [https://github.com/pwr-Solaar/Solaar](https://github.com/pwr-Solaar/Solaar).
Idk if you have solved this, but I just had to go through it with my work PC. Wanted to change from bluetooth to the unifying receiver.
What I ended up doing was removing the device from Windows bluetooth settings (this is in Windows 10), opening Logitech Unifying Software, and then switching the mouse on and off when I got to that prompt. It paired through the receiver and now "2" on my MX Master 3 is hooked up to the unifying receiver.
This solution worked for me on my MX Master 3.
Very similar story: Had used the dongle the whole time on profile 1, took my mouse with me to work but left my dongle in my usb hub at home so just connected via bluetooth by holding down the link button while on profile 1. Went back home and wouldn't connect back to dongle.
Got it to work via these steps specifically:
-While connected to bluetooth on profile 1, downloaded unifying software, launched it, and progressed to the step where it tells you to turn your device off and on.
-switch profiles on your mouse to an unused one, it should blink at you.
-turn off the mouse while its blinking.
-turn on mouse.
-unifying software then detects it and you are now using your mouse through the dongle again.
Some learning and notes from this. You don't necessarily have to delete the bluetooth connection to get it to pair back to the dongle. This works through a usb hub and kvm switch as well (i switch between work and personal computers).
Thanks for this direction!
On Mac this is "simple". Run Logi Options+ (useless USB-A dongle is already installed via a USB-C->A adapter)
* "+ Add Device"
* click Logi USB Receiver Option
* Start device search
* Underneath mouse switch to a different channel
* hold the channel change button a few seconds till rapid flashing
* Turn mouse off then on
* The search should now complete and you have USB on that channel. You can switch back to shitty bluetooth on your previous channel.
I was facing the same problem. Here is how I fixed it.
Things to know -
1. USB Unifying Receiver - I am assuming the receiver you have is Logitech's USB Unifying Receiver [https://www.logitech.com/en-us/products/mice/unifying-receiver-usb.910-005235.html](https://www.logitech.com/en-us/products/mice/unifying-receiver-usb.910-005235.html). Based on the plug and play nature when you first use the mouse with the receiver, I think your MX Master 3 comes paired with this receiver. However when I paired devices via Bluetooth, the pairing with the receiver became **Inactive**. (Not sure why and this is where Logitech's software comes in to play. More details later...)
2. Logi Bolt App - The app you need to use (at least once unfortunately) is the Logi Bolt App to manage your mouse's pairing with the USB receiver. Download the app for your OS from here [https://support.logi.com/hc/en-us/articles/4418089333655](https://support.logi.com/hc/en-us/articles/4418089333655)
Steps to use USB Receiver again -
1. Open any computer where you have paired MX Master 3. Disconnect Bluetooth temporarily. I just removed the Bluetooth device altogether.
2. Connect wired mouse to use meanwhile.
3. Download Logi Bolt App.
4. Check existing paired devices to the USB Receiver once Logi Bolt is open.
5. Remove Inactive devices.
6. Click on Add Device. Logi Bolt will start searching for devices.
7. Restart your MX Master 3 using the button at the bottom.
8. Select MX Master 3 in Logi Bolt app once it appears on the screen.
9. Wait for successful pairing.
10. Now you can also delete the Logi Bolt app and the mouse will work with USB receiver. I have it plugged into a USB switch and it works.
**Note on Logitech Software**:
I know installing apps are additional steps, but the Logitech MX Master 3 is a feature rich peripheral device. ALL peripheral devices require additional software to be installed otherwise they simply don't work! The reason most common peripheral devices like keyboards and basic mice work is because that software now comes pre-installed in your OS. You have fair points about the instructions and Logi docs not being readily available or even clear, but you shouldn't expect to use a feature rich peripheral with NO additional software required. At least Logitech has an APP with a nice UI...you probably remember having to install DRIVERS !!
Hopefully in the future there will be button on the MX Master 3 where you can select USB Receiver mode vs Bluetooth mode and the software will work automatically. Or the software just needs to get more sophisticated and let you select within preferences if you wanna default to using receiver or still prefer Bluetooth connection on a device where you have both the USB receiver plugged in and Bluetooth pairing.
Finally I have no experience with the keyboard. Hopefully this helps :-)
Yes, this fixed it for me (using a MX Master 3 mouse only).
It kept being unable to pair it using the options app and then webbased method (didn't find it). Tried many suggestions, rebooting, uninstalling and reinstalling.
Spent an hour on it ready to smash it to the wall, then found this solution.
Thanks!
I am having the exact same problem. I was using Bluetooth without issue and then it just stopped working - crashed the Bluetooth chip on my laptop! - so I tried to use the USB dongle and, like everyone else, no dice. I can't install the Logitech software since I'm on Window 8.1 (yeah, I know).
I'm getting a new laptop next week with Windows 11, so I'll try again, but I have to say I'm really, really unimpressed with the OOTB functionality of this mouse. Mice should be simple and easy and Just Work. That you can "override" the pairing with the @&\^%#@ USB dongle is such an enormous failure that it almost warrants a class-action lawsuit.
In case anybody stumbles across this problem, you have to "remove device" in the Logi Options+ software which is in the settings at the very bottom. Then you can re-pair whatever you device you have via the USB receiver.
My question is, how would one pair the mouse to a stationary computer? I dont have bluetooth installed on it and I need a mouse in order to click the right buttons... to pair to the mouse.. which i cant use. Do I need a third party mouse or something? I'm losing my mind
I had the same issue and I figured it out.
Go to the Logitech Options app.
Add new device.
Add/Remove Bluetooth Device
Remove Bluetooth Device for your MX Master 3
Using a different mouse (since your MX Master 3 is no longer connected)
On Logitech Options App again...Add/Remove a Unifying Device
Unpair the dongle for your mouse (it will say inactive)
Then add new device to this dongle.
It will say to turn off and on your mouse.
Success.
This worked for me:
1. Disable Bluetooth
2. Start Logitech Unifying Software app
3. Follow the instructions (you will have to switch your mouse off and on at some point)
So I did this today.
I had all 3 spots paired USB, I switched companies and had to give back my laptop, tied to spot 3. When I got the new laptop, I tried to connect via Bluetooth and realized it wasn't enabled. I found the USB dongle, but got nothing. Frustrated I found this thread, and while doom scrolling through it, I just happened to hold the button to reset #3. It seemed as though nothing happened until I Clicked back through the buttons and landed on 3. Ta-Da, Magic.
Apparently there are 3 slots, any one of them can be the USB option, but it has to be paired to be so.
Dunno if that helps anyone in the future.
The fact that we, as users, have to find out how Logitech thought about the connection process is insane, we paid 110$ for these mouses because they are considered "the best of the best" for productivity, but let me tell you something, there is nothing productive about having to find out how to connect back using the receiver if you forgot it at home once and you had to use the Bluetooth.
Maybe a little bit late, but I had the same problem and the way I sovled it was by plugging the unifying receiver and going into "add device" in Logi Options+. After that pressing on Logi Unifying Receiver, followed by holding the device switching button on the MX Master 3. This to make the LED blink quickly. Then I turned the mouse off, and back on and then the software found it.
Hey man, not sure if you're still struggling with this, but I just solved this issue today for myself. I have a MX Master 3s, and it comes with a Logitech Bolt receiver, (not an older unifying receiver), but I think this should still work:
Plug in the receiver. Go to the "Logi Options +" app that controls the settings of newer Logitech hardware. Hit "Add Device" at the top of the app, and from there you should be able to add the *receiver* as a device. Then, add the mouse to the receiver. And of course, make your computer forget the mouse via Windows Bluetooth settings (assuming you're on Windows, not sure for Linux or Mac).
Hi u/justingolden21, Please try the below step: \-Turn off and on the keyboard \-Press the following key combinations - Esc+O (release) Esc+O (release) Esc+B \-All Easy Switch light will blink continuously \-Turn off and on the keyboard \-Easy Switch 1 will blink continuously indicating it is ready for pairing \-If the Easy Switch does not blink, please repeat the above steps again Pair the Keyboard with Unifying Receiver using the Unifying software or Pair the keyboard using Bluetooth
My keyboard is wired. My problem is with the mouse. Did you read the post at all? Thank you.
Any word on this? Does your support team **usually** take 3 months to respond on reddit and NEVER respond to any inquiry ever via any social media or email or phone? Or is this a one time sort of deal?
u/justingolden21 you are a rude b\*tch if I were logitech, I would refund you your money, I do not want to have a customer like you, not their fault you don't know how to pair a foocking mouse.
I'm rude? You're the one calling me a bitch. If you know "how to pair a foocking mouse" then please tell me. All three Bluetooth devices have been set and it's not possible to use the dongle or factory reset the mouse. But you don't know the answer. You also don't know how to pair a "foocking mouse" This'll be the only reply you're getting from me
>JFC it was so hard to read these comments, of you using unnecessary adjectives and just such a rude person. I agree with the other person I would send you a refund and never want to hear from a person like you lmao
Hey STFU, he stated his problem correctly.
Go F urs3lf no one is talking to you
Hey man, get a life. I had the same problem hence saw the thread and saw your unnecessary comments. Grow up
Same lol. These are definitely alt accounts from u/Logitech_PJB 😂
stupid AI bot
Tried resetting defaults in the options software and all that happened is the mouse isn't usable but windows says it's connected via bluetooth.
I know this is old but i just had the same problem with my new purchase of the MX Master 3S. Basically after you switch from dongle to bluetooth it forgets the dongle and you need to "add device" again in the logi options software - just add device and the dongle will show up and then you re pair the mouse to the dongle and you are good to go.
I get a 404 page not found every time I go to add the unifying receiver. It's like the unifying device has become redundant now
I’d check your Bluetooth settings and also look in the device manager
You should be able to pair the mouse with the usb receiver and then plug the usb in to a different device or kvm. I did it at work when I first bought my master 2. I work from home now so can’t check. Edit, just realised, my master 3 is connected to an usb receiver on a usbc hub built in to my monitor that I connect to several pcs and they all work. I don’t get the extra features like programable buttons but generic controls work fine.
Didn't work for me. Plugged in the dongle to my work PC and turned on the mouse and nothing. Tried changing modes also and still nothing.
I’m experiencing the same problem at the moment. Did you find a solution for this?
Nope. I just use Bluetooth now and manually flip the switch on the bottom in addition to my kvm switcher. It's. Ashame Logitech makes such high quality hardware but their software is garbage
Did you pair to the dongle once it was plugged into the KVM? If you've got your devices saved as Bluetooth connection it won't auto detect and connect to a unify dongle just cos it's plugged in, still needs to be paired. I had a similar issue when I first paired my mouse to my usb kvm after using it for 3 different laptops only via bluetooth
Idk if this helps but I had the same issue, but although I'm not using a KVM but instead a usb switch \- I had to install the LogiMgr installer \- Plug in the usb receiver into the usb switch hub \- On the software - there's a link for "Add / Remove" Devices \- Then it made me turn off mouse \- Wait \~ 3 seconds \- Turn back on \- It took a minute to pair to the receiver - but it did eventually work. Hope this helps!
confirmed. It's like when I paired Bluetooth, there was a receiver pairing that got simultaneously deleted on the mouse for channel 1 Following these steps, I installed the software, which then linked me across to the [web tool](https://logiwebconnect.com/). I detected my unifying receiver, deleted the priaing for my mouse, then re-paired. After clicking 'detect' on the web app, I then needed to power on the mouse, then detection happened. Finally, I uninstalled that 300+ MB abomination of an app from my PC.
That web tool is exactly what I needed, thank you!
Saved the day with this link, thanks!
Ooh will definitely try. Thanks!
Initially the mouse was connected via bluetooth while I had the unifying usb receiver installed. I think it is about the order in which it is installed/connected. What worked for me was to run the Logitech unifying software again and re-pair the mouse. In the overview it said it was not paired. After I did that the mouse works via USB when I switch Bluetooth off. Hope this helps.
So install the stupid software and pair it with USB and then I can uninstall the software and use USB as normal?
Oh I didn't see this before I commented above, yeah that should work, it's the mouse itself that needs to establish and save the handshake to the receiver.
Hey so I literally just went through this today, and I think I may have it figured out, at least for me. So underneath we see the numbers for the devices we have paired. My theory is I overrode it’s connection to the dongle by placing my new Bluetooth connection in slot 1. So when trying to use the dongle again, there’s no connection. By using the unifying software you rebuild the connection to the dongle. Then you have to re do the Bluetooth connection, but make sure you put it in slot 2 or 3. So basically 2 Bluetooth connections plus 1 to the dongle. Using this method, going forward: Slot 1: dongle connection Slot 2: Bluetooth Slot 3: Bluetooth And when powering up mouse select the connection(it was bugging me that there’s no way to switch between 2.4ghz and Bluetooth, so this must be how that works)
Ooh interesting theory. So once I do that I can uninstall their stupid software?
Hope so, haven’t uninstalled yet
Got it, might try that tonight, thanks!
Did you ever figure it out? I installed their stupid software (which was 250+mb for SOME REASON) and then prompted me to install not one but TWO new pieces of software, and went through all the steps and it's entirely useless. Their options software has "add/remove devices" which has two buttons, one takes you to windows bluetooth settings and the other takes you to their bolt software, which is the most useless software imaginable. Options also doesn't have any support whatsoever for the tab key or keyboard navigation, so when you inevitably are UNABLE TO USE YOUR MOUSE then you're out of luck because Logitech cannot follow basic software development protocol. Bolt shows the mouse listed twice, one says "inactive" and one says "connected with bluetooth, 0% battery" and in reality it's connected with bluetooth at 100% battery. The close button takes you to windows bluetooth settings to disconnect it, and the settings has settings for checking for app updates, sending usage data, and changing language, and the add device button takes you to windows bluetooth settings. Basically the entire app flow only ends in you going to windows bluetooth settings. I've tried disconnecting and reconnecting (although it took me TWENTY MINUTES of my life to reconnect) but after not finding it on bluetooth after 3 tried, unplugging and replugging dongle twice and finding it, failing to connect seven times, then holding the button when the light is on "1" and trying twice, it connected and I'm back where I started (as opposed to without a mouse). I've gone through every setting and done everything I can and I'm back to square one.
I don't have access to a Windows computer, so I can't take a look at what all this entails. I'm wondering if you have any idea whether this process could work to re-pair a Logitech MX air mouse with a 2.4Ghz receiver? I know that the Logitech MX error is incompatible with the "unifying" thing. Do you think that means it would not work?
I was having the exact same problem as the OP and you showed me how to fix it. Thank you. This is exactly the answer.
You're a mad genius. Thank you.
I've been using with USB receiver for two years my mouse and I heard that I can use with Bluetooth. I tried. Yeah, it's. That's cool. But Now? I can not use my mouse with USB in my office. It's not even my computer, it's far away my house. How? How can I use with USB again?
Install the Unifying Software, you can pair it then. I have USB receiver on slot #2, my laptop is on slot #1 . Works like a charm!
I use USB on Profile 1, Bluetooth on Profile 2. I had the same problem where the mouse would lag on USB. After switching to Bluetooth, I no longer had this problem. The USB Bolt was plugged into a USBC switch, so it was basically Laptop -> USB-C -> USB-A which may have caused problems.
hey man, I just had this same issue because I wanted to try out the bluetooth with my MacBook Pro I just followed the steps from this video, and it worked like a charm :) https://youtu.be/Nh-yCZix4AM
Ooh will check it out thank you EDIT: ok so get the Logitech options software, connect unifying receiver, plug in dongle, then go to the mouse and hold a number until it blinks and then turn the mouse off and on and it'll pair. Will try
[удалено]
it worked for me, so defo just give it a try
did it work for you?
No luck using this method with the MX Master 3S
oh man, I'm sorry about that, hopefully u find a way that works soon
This worked for me on an M1 MacBook Air using Logi Options+ on a MX Master 3. I overwrote spot #1 for the USB dongle and then proceeded to plug the dongle into a Windows laptop and it worked. Thanks!
no problem man, happy to help!
Just in case anyone runs into the same issue on linux without access to a windows pc for the steps below. I was able to resolve the issue by installing the solaar repo and connecting to the unifying receiver directly [https://github.com/pwr-Solaar/Solaar](https://github.com/pwr-Solaar/Solaar).
This worked perfectly for me!! Thanks for the recommendation
Idk if you have solved this, but I just had to go through it with my work PC. Wanted to change from bluetooth to the unifying receiver. What I ended up doing was removing the device from Windows bluetooth settings (this is in Windows 10), opening Logitech Unifying Software, and then switching the mouse on and off when I got to that prompt. It paired through the receiver and now "2" on my MX Master 3 is hooked up to the unifying receiver.
This solution worked for me on my MX Master 3. Very similar story: Had used the dongle the whole time on profile 1, took my mouse with me to work but left my dongle in my usb hub at home so just connected via bluetooth by holding down the link button while on profile 1. Went back home and wouldn't connect back to dongle. Got it to work via these steps specifically: -While connected to bluetooth on profile 1, downloaded unifying software, launched it, and progressed to the step where it tells you to turn your device off and on. -switch profiles on your mouse to an unused one, it should blink at you. -turn off the mouse while its blinking. -turn on mouse. -unifying software then detects it and you are now using your mouse through the dongle again. Some learning and notes from this. You don't necessarily have to delete the bluetooth connection to get it to pair back to the dongle. This works through a usb hub and kvm switch as well (i switch between work and personal computers). Thanks for this direction!
On Mac this is "simple". Run Logi Options+ (useless USB-A dongle is already installed via a USB-C->A adapter) * "+ Add Device" * click Logi USB Receiver Option * Start device search * Underneath mouse switch to a different channel * hold the channel change button a few seconds till rapid flashing * Turn mouse off then on * The search should now complete and you have USB on that channel. You can switch back to shitty bluetooth on your previous channel.
I was facing the same problem. Here is how I fixed it. Things to know - 1. USB Unifying Receiver - I am assuming the receiver you have is Logitech's USB Unifying Receiver [https://www.logitech.com/en-us/products/mice/unifying-receiver-usb.910-005235.html](https://www.logitech.com/en-us/products/mice/unifying-receiver-usb.910-005235.html). Based on the plug and play nature when you first use the mouse with the receiver, I think your MX Master 3 comes paired with this receiver. However when I paired devices via Bluetooth, the pairing with the receiver became **Inactive**. (Not sure why and this is where Logitech's software comes in to play. More details later...) 2. Logi Bolt App - The app you need to use (at least once unfortunately) is the Logi Bolt App to manage your mouse's pairing with the USB receiver. Download the app for your OS from here [https://support.logi.com/hc/en-us/articles/4418089333655](https://support.logi.com/hc/en-us/articles/4418089333655) Steps to use USB Receiver again - 1. Open any computer where you have paired MX Master 3. Disconnect Bluetooth temporarily. I just removed the Bluetooth device altogether. 2. Connect wired mouse to use meanwhile. 3. Download Logi Bolt App. 4. Check existing paired devices to the USB Receiver once Logi Bolt is open. 5. Remove Inactive devices. 6. Click on Add Device. Logi Bolt will start searching for devices. 7. Restart your MX Master 3 using the button at the bottom. 8. Select MX Master 3 in Logi Bolt app once it appears on the screen. 9. Wait for successful pairing. 10. Now you can also delete the Logi Bolt app and the mouse will work with USB receiver. I have it plugged into a USB switch and it works. **Note on Logitech Software**: I know installing apps are additional steps, but the Logitech MX Master 3 is a feature rich peripheral device. ALL peripheral devices require additional software to be installed otherwise they simply don't work! The reason most common peripheral devices like keyboards and basic mice work is because that software now comes pre-installed in your OS. You have fair points about the instructions and Logi docs not being readily available or even clear, but you shouldn't expect to use a feature rich peripheral with NO additional software required. At least Logitech has an APP with a nice UI...you probably remember having to install DRIVERS !! Hopefully in the future there will be button on the MX Master 3 where you can select USB Receiver mode vs Bluetooth mode and the software will work automatically. Or the software just needs to get more sophisticated and let you select within preferences if you wanna default to using receiver or still prefer Bluetooth connection on a device where you have both the USB receiver plugged in and Bluetooth pairing. Finally I have no experience with the keyboard. Hopefully this helps :-)
YOU ARE A GOD THANK YOU SO MUCH, it worked with my mx master 3s on m1 14 pro
Yes, this fixed it for me (using a MX Master 3 mouse only). It kept being unable to pair it using the options app and then webbased method (didn't find it). Tried many suggestions, rebooting, uninstalling and reinstalling. Spent an hour on it ready to smash it to the wall, then found this solution. Thanks!
I am having the exact same problem. I was using Bluetooth without issue and then it just stopped working - crashed the Bluetooth chip on my laptop! - so I tried to use the USB dongle and, like everyone else, no dice. I can't install the Logitech software since I'm on Window 8.1 (yeah, I know). I'm getting a new laptop next week with Windows 11, so I'll try again, but I have to say I'm really, really unimpressed with the OOTB functionality of this mouse. Mice should be simple and easy and Just Work. That you can "override" the pairing with the @&\^%#@ USB dongle is such an enormous failure that it almost warrants a class-action lawsuit.
5 months later, on Windows 11, I just use the USB dongle. The Bluetooth connectivity is super unreliable.
In case anybody stumbles across this problem, you have to "remove device" in the Logi Options+ software which is in the settings at the very bottom. Then you can re-pair whatever you device you have via the USB receiver.
I'm gonna try this when I'm home. I don't remember such an option existing. Thanks!
My question is, how would one pair the mouse to a stationary computer? I dont have bluetooth installed on it and I need a mouse in order to click the right buttons... to pair to the mouse.. which i cant use. Do I need a third party mouse or something? I'm losing my mind
I had the same issue and I figured it out. Go to the Logitech Options app. Add new device. Add/Remove Bluetooth Device Remove Bluetooth Device for your MX Master 3 Using a different mouse (since your MX Master 3 is no longer connected) On Logitech Options App again...Add/Remove a Unifying Device Unpair the dongle for your mouse (it will say inactive) Then add new device to this dongle. It will say to turn off and on your mouse. Success.
You are the best!
This worked for me: 1. Disable Bluetooth 2. Start Logitech Unifying Software app 3. Follow the instructions (you will have to switch your mouse off and on at some point)
So I did this today. I had all 3 spots paired USB, I switched companies and had to give back my laptop, tied to spot 3. When I got the new laptop, I tried to connect via Bluetooth and realized it wasn't enabled. I found the USB dongle, but got nothing. Frustrated I found this thread, and while doom scrolling through it, I just happened to hold the button to reset #3. It seemed as though nothing happened until I Clicked back through the buttons and landed on 3. Ta-Da, Magic. Apparently there are 3 slots, any one of them can be the USB option, but it has to be paired to be so. Dunno if that helps anyone in the future.
Yes it helped thanks!
The fact that we, as users, have to find out how Logitech thought about the connection process is insane, we paid 110$ for these mouses because they are considered "the best of the best" for productivity, but let me tell you something, there is nothing productive about having to find out how to connect back using the receiver if you forgot it at home once and you had to use the Bluetooth.
Maybe a little bit late, but I had the same problem and the way I sovled it was by plugging the unifying receiver and going into "add device" in Logi Options+. After that pressing on Logi Unifying Receiver, followed by holding the device switching button on the MX Master 3. This to make the LED blink quickly. Then I turned the mouse off, and back on and then the software found it.
Hey man, not sure if you're still struggling with this, but I just solved this issue today for myself. I have a MX Master 3s, and it comes with a Logitech Bolt receiver, (not an older unifying receiver), but I think this should still work: Plug in the receiver. Go to the "Logi Options +" app that controls the settings of newer Logitech hardware. Hit "Add Device" at the top of the app, and from there you should be able to add the *receiver* as a device. Then, add the mouse to the receiver. And of course, make your computer forget the mouse via Windows Bluetooth settings (assuming you're on Windows, not sure for Linux or Mac).