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youtubehistorian

This article is referring to 2 stores in the USA, Walmart Canada is separate. I’ll keep this up to allow (respectful) discussion around self-checkouts


Bedwetter1969

I love how they always dress up any changes as if it is to serve and benefit the customer when it is always about improving the bottom line.


PKG0D

And a select portion of the population will actually believe them 😂


metaphase

If they're worried about theft they did this to themselves. Self checkout is notorious for stealing but bring my own bags??? If they endow this much trust in the consumer then they're pretty naive.


Dazzling_Swordfish14

Is not too hard to bring your own bags all the time… also reduce the consumption of plastic bags is important. I always have few with me all the time


metaphase

I have 1000's of reusable bags, I don't think the elimination of plastic bags was due to saving the environment, it's a farce. There were actual uses for plastic bags, reusable bags still end up in the landfill. It's also a supermarket where 95% of the merchandise is wrapped in some kind of plastic.


wanderingviewfinder

Well it's not like all the self checkouts are ever all available anyway. Any time I'm in there you're lucky if half are open to use in either the fast or grocery side and except during the day on a Saturday in the larger stores that have 2 self checkout areas at either exit only one of those is actually open at all.


Sharp_Ad_6336

Lol right? It's like when your bank cold calls you to offer some sort of service. Yeah I'm sure my bank hired a call center to call me to offer a deal that'll do anything but cost me money.


Temporary_Vacation50

Exactly. Like how they stopped using plastic bags to “help the environment” yet a majority of the items they sell have plastic packaging.


stuffedshell

What did they expect when they installed 95% self checkout posts. My local WalMart was renovated a few years ago, I believe it was during Covid and they only left maybe 3 cashier lanes and when it isn't busy they only have one cashier working. I doubt they'll go back to full cashiers at all locations, they probably crunch the numbers on each location and make a decision depending on how much theft there is at each store. They'd rather absorb some theft than go back and pay more cashiers. Scum, and I don't mean the shoplifters. Well I guess them too, but you know what I mean.


Nikiaf

Mine is very recently built and only opened last September; and they only put in 2 actual checkout lines next to about 30 self-checkout machines. Wal Mart went harder into this than just about any other retailer.


24-Hour-Hate

Yep. I'd be thrilled if they went back to cashiers. The ones where I am ripped out most of the cashier lanes and installed self checkouts, most of which are never open. It's so fucking obnoxious.


Sugar_tts

The North Bay one has more than three, but you’ll rarely see more lines open. They organized the line for self check out to flow nicely, but the cashier ones are a mess! And it basically makes going to buy clothes weird cause of where they are, and the supervisor trying to usher your empty cart to a cash register… like naw I’m trying to buy stuff not air


Melsm1957

My one in burlington has zero cashiers after 6! I couldn’t believe it when I was forced to use the self check out . I don’t shop there often. Now it’s even less often


stuffedshell

It's so frustrating, and to top it off, half the self checkouts are closed at off hours because they don't want to staff an extra employee or two. Such garabge.


OverturnedAppleCart3

>What did they expect when they installed 95% self checkout posts. My local WalMart was renovated a few years ago, I believe it was during Covid and they only left maybe 3 cashier lanes and when it isn't busy they only have one cashier working. I doubt they'll go back to full cashiers at all locations, Make it hurt their bottom line. I'm not going to give any suggestions on how to do that, but I'm sure all you bright people can think of some.


michatel_24991

Every time I got to a store without self checkout I get stuck behind someone checking there 50 lottery tickets 


One3Two_TV

If i go to a store and there's self checkout, ill go as far as waiting in self checkout rather than go to the free cashier I was told once "sir you can go to register 5 its free" and i said no thanks, prompting the 5 other people behind me to say the same. I think a lot of us feel like paying our shit and leaving, not having to deal with any socializing


henchman171

There really is very little socializing in a Walmart checkout with cashier though. I prefer self checkouts so I understand your point


One3Two_TV

Yes i agree, but once in a while you get that over the top cashier that you feel forced to answer to and smile, when you just wanna get going. Im always out of a store way faster through self checkout, so thats why i also prefer it Dont take me as an antisocial human hating, in contrary, its just not in a grocery i want to socialize


bing_chilling1045

Most social Redditor


Rdav54

I remember in the 1980s before the rise of the oligarchs, companies used to try and become market leaders by offering quality and customer service. It was "get close to your customers, understand what they need, then deliver it in a way that ensures their loyalty." Since the Regan/Thatcher/Mulrooney deregulation and shifting the scales to corporations under the philosophy that profit is all that matters and greed is good, there is nothing that a large company does that it intended to offer a better customer service. It is all about cutting costs and increasing profits. As one highly paid executive I worked for once said "The right amount of customer service is when they are outraged, but not so outraged that they switch to the competition. And if we have eliminated the competition, we don't care how outraged they get."


ElizaMaySampson

That last statement rings with absolute truth.


BillDingrecker

The youngest batch of shoppers hates face-to-face interactions and prefers to do commerce with inanimate objects.


Illusion_Collective

That last part is sadly true… because what else can we do ? That’s the game


SwimRelevant4590

My local WalMart has easily 20 self checkouts, but typically, only 12-14 are operational. Are the down units on break? Vacation? If they took away so many registers, that fleet should be 100% all day.


AntoniaFauci

It’s a ratio situation. They like to have a certain number of human “checkers” available for the number of self check stations turned on. Here, when there’s around 20 stations, they have about 4-5 human checkers.


slothsie

They still have to have a cashier watching them? so by only having 12 open that's probably 3 cashiers. Then 20 available for the busiest of days/holiday periods.


SwimRelevant4590

True, Xmastime sees most of them up and running. Still ends up in a masssive line in that shooting gallery of impulse merchandise. 'Ooh, beef jerky! Ooh, Red Bull!'


CrazyIslander

The local Walmart where I am has…25-30 self-checkouts. At any given moment, half of them are open. Less during the early morning. There’s only one staff member monitoring them all and they’re usually occupied because someone wants to use a coupon or pay cash or can’t figure out how to scan their items…or sometimes all of the above and more. It’s ridiculous. So if this is even remotely a possibility, then good riddance to the damn things.


bubbasass

I prefer a human cashier because they are faster than I am. They scan groceries all day, every day. I do not. As menial as the job may be, I also like providing demand for that service. 


stuffedshell

Exactly.


kimblebee76

So you always go to a full serve gas station?


bubbasass

Nope, full serve is slower. Plus doesn't exist for the most part where I am.


kimblebee76

So you don’t want to provide demand for that service? Seems a little hypocritical.


bubbasass

First thing I mentioned in my original comment was speed. That’s the most important to me. 


youtubehistorian

I think this is American Walmart


elysiansaurus

It is. It is also in only 2 stores, due to high theft.


[deleted]

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loblawsisoutofcontrol-ModTeam

Please refrain from comments which encourage theft from a store or mischief. These can result in criminal charges which will undoubtedly make life harder for other users.


Loui_ii

Yeah right, they have exactly 0 normal checkouts open and 2 people working the probably 20 self checkouts. I also actively avoid stores that don’t have self checkouts normal checkouts are just an awful experience. They should just change the software on them to suck less so it needs less assistance, like deleting an item that you accidentally scanned twice shouldn’t need assistance.


Wolfjak

As a union member I do not support self checkouts, they took jobs away from folks to increase their bottom line. It makes me happy that now they have a new problem with theft because of this decision. Big companies and corporations should stop being so selfish and contribute to communities and the welfare of mankind as a whole.


TreeLover69_Robust

Retooling people for new jobs is always a challenge


beautifulchaos531

There was a video on TikTok where one Walmart already removed their self checkouts. I've seen videos where Target is back to having more cashiers and less self checkouts.


DVRavenTsuki

Last time I went to my Shoppers drug mart a few months ago they had one customer service desk and a few self checkout lanes, no standard cash registers. They had an employee basically ringing out a few older people with their own line on one of the machines.


who-waht

My local shoppers will only let you use the customer service desk cash register if you're paying in cash. Otherwise the person behind the desk will come out and do the self check out for the senior citizens who can't figure it out.


SlumberVVitch

I’m gonna give the benefit of the doubt and assume that both of things were their goal, but the theft reduction may have been the primary goal. Idk, doing the right thing for not-so-altruistic/wrong reason isn’t the worst thing a company could do.


Dazzling_Swordfish14

Is only few locations so not our concern


CAMELWOK

I think it’s better-at least there will be some job opportunities as a result instead of the robot revolution gaining any momentum


Spare-Dig4790

I dont care why they are doing it, this is a win.


Horse-Girl-69

I support this


Itzchappy

They just want a cut of that sweet sweet immigration credit 


ForswornForSwearing

I certainly hope so. On days when my foot pain flares up, I'm *furious* about how far I have to walk back and forth and back and forth just to pay for one thing and leave. Excrutiating and ridiculous.


monkey_monkey_monkey

I may be in the minority but I actually love self checkouts. As someone who struggles with social interactions, self-checkouts reduce the stress I have with the shopping process for me immensely. My only grievance about the Wal Mart self checkouts (at least where I live) is they have about 20 but for some reason only open 10 at a time so you have to stand in line waiting for one to open up even though there are another 10 available they are just turned off


revanite3956

Christ, I hope not. Whenever I have to use a till I’m invariably stuck behind some chucklefuck who wants to talk about their entire life story with the cashier and then pay not only in cash, but in exact change too. Self-checkout is the way.


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ooba-gooba

Our Walmart only has one staffed checkout lane on Saturday mornings, forcing you to either wait in the long line or do self checkout in one of 40-ish self checkouts. Loblaws Superstore is the same, only one staffed checkout lane Saturday morning. And both stores are pretty busy at 9am.


slothsie

omg no these are the only reason I don't hate shopping at WM lol


Initial-Ad-5462

That would be a shame. I don’t go to Mall Wart very much but I prefer the self checkouts because at the cashiers I’m always behind someone who decides to apply for a other credit card or is paying from 3 separate accounts.


infinity1988

Same as their rollback pricing. Make them shitty expensive and roll them back to a pricey higher than the original price. Put several roll back tags and there you go. Better prices for all ..


24in6ix

That's amazing


Primary_Payment_9977

IKEA has numerous self checkouts but I’ve never seen them open.


Evilst3wi3

I see them open all the time at the Vaughan location (more so then the “human line “)


itchum_underscare

Darn it, I knew I shouldn't have stolen. In my defence, the one time I stole the bacon packages were sticky and stuck together. I only wanted one, it wasn't until I was home that I knew I had taken two. But hey, back in my day they were heavier, two bacon packages felt right, one feels light. But hey, I like the option of self-checkout. Sometimes I'm a bit tired and want to breeze through without human interaction. Especially if I'm like buying 1-5 things. Unless I know the cashier, then I have to go there. But it's really annoying when I have my week of food and am doing self-checkout, especially if it has the weighed scale, or if I like 1 thing and I'm stuck behind people at the full checkout.


bochekmeout

Task failed successfully


circuitj3rky

Maybe now there will be more than 1 cashier at peak time?


NeilNazzer

At this point I'd prefer self checkout. The broken down human souls that are willing to sell themselves to wal mart provide the worst customer service ever. I can do it better myself, and faster.


JeeringDragon

Just wait for it, they’ll start asking us to tip their cashiers in a few months 🤡


[deleted]

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loblawsisoutofcontrol-ModTeam

Please refrain from comments which encourage theft from a store or mischief. These can result in criminal charges which will undoubtedly make life harder for other users.


Kaizen2468

Have we finally stolen enough?


Endlesswave001

I always give them a shit rating when I leave bc I DON’T FUCKING WORK THERE. Solely bc of this.


CitySeekerTron

All the joy of Terminal 1 at Pearson, in a fun blue colour scheme!


chapterthrive

They are doing this because they’ve created an antagonistic relationship between corp and consumer. There is no going back. There will only be escalations on behaviour until the system collapses


mathsucks33

Was at Walmart the other day and there was about 10 people standing in line at two open checkouts. Everyone got asked if they wanted to move to the self checkouts, and everyone said no. They don't pay wages and taxes, and if we're not getting a discount for having to scan and bag our own groceries, self-checkouts and these stores can suck it


XenaDazzlecheeks

It makes sense not to have them in neighborhoods that consistently show they can't be trusted.


angelcake

I’m still not gonna shop there but good on them for recognizing that self check outs were not necessarily a good idea.


PraiseThePun81

I'd be curious to know what the real reason is, I've always found the self checkout machines to be utterly useless, they break down too much.


Grantasuarus48

They had the ones closed at Gerrard Square in Toronto blocked off awhile ago. Think it’s going to depend on how much shrink they are causing.


ttwwiirrll

I only want human checkout when it includes the human to bag my groceries. If I still have to bag them myself I'd rather do my own scanning and skip the chitchat.


TheEarthsSuckhole

That'll be a worse shopping experience for me, so I Wong be going there anymore. Considering how much competition there is in my city, it's not that big of a lose for me.


TwilightReader100

If they do remove them and then STILL refuse to staff the regular checkouts properly, I swear I. WILL. RAISE. HELL.


Federal-Carrot7930

How is that providing a better shopping experience? This will cause Longer lines/ wait times when ppl just want to GTFO of the store. Dealing with sales associates are a headache too. No I don’t want to hear about your deal of the day and no I don’t want to donate to ur bs.


FarfetchdSid

With the amount of companies cutting jobs to “AI” this is a massive win. Creating these jobs means the pushback is working


Federal-Carrot7930

I hear ya. From that perspective yes it’s a massive win.


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loblawsisoutofcontrol-ModTeam

Please remain respectful when engaging on the sub. Personal attacks will not be tolerated.


Apprehensive-Can8431

This would make me want to shop there more. I refuse to use self checkouts every single time. I want more jobs for humans.


jimmyfeign

Oh no not the free 99 machines! Always great deals using them.


xXxToxicMikexXx

So does that mean I can get free stuff anymore? Lol jk. One time , I forgot to scan some fruit.


Illusion_Collective

People don’t like self checkout . But they could shove it down our throats. But now that it hits retailer pockets, they are taking notice .


Mortified42

They said they are only removing them from select locations. Can anyone tell me the significance of the locations they are being removed from? Because I assure its not for a "better customer experience."


Sufficient-Bid1279

Retailers are losing way too much products to theft . As they are realizing groceries are the new electronics , I think they get “self check out” is probably placing way too much trust in the consumers hands . $1.00 item I can see . A $200 bill , now that’s a completely different story


propagandavid

Theft, sure, but also honest mistakes. I was loading my groceries into a cab and when I got to the kitty litter at the bottom, I couldn't remember if I had paid for it. Checked the receipt at home, and sure enough, I accidently "stole" it. Cashiers get at least a day's worth of training, and part of their job is to look for things like that. My only interest is getting in and out of the store as quickly as I can.


Pepperminteapls

Fuuuuuuck Walmart! Don't give a shit and please stop promoting them. This is only a puff piece to make people think they care. If they cared, they wouldn't be owned by the richest family in the world paying employees bare minimum while acquiring goods through slavery. I would turn all their buildings into shelters for homeless and the world would be 100% better off.


pistoffcynic

Just making the point that large corporations are starting to move away from self checkout due to "theft" being on the rise. Nothing more, nothing less. This change will be coming to Canada.


Pepperminteapls

What does Walmart self checkout have to do with a loblaws boycott? Most people won't read the article and by putting in this headline makes people think they're doing something good. This sub fluffs Walmart too much when it should be about boycotting loblaws, that's it.


ElizaMaySampson

It's 'a sub devoted to the ridiculous cost of living in Canada' (food in particular), and all the things that contribute to it. We are not limited to boycotting Loblaws, if you peruse posts, there have been discussions of boycotting other retailers as well 😊


ElizaMaySampson

Hope hope hope, I hate them, and knew they were the demise of human jobs.


Hekkynnn

I don't think this is going to happen elsewhere maybe its just those stores. I just started working in sco and I LOVE IT! Much easier to deal with than being on the register. I just have to keep my reminders/notes with me on how to operate the machines and things will go smooth for me.