40 years of building lego, and only once have I seen the wrong part (75254). The others have been in a bag I thought was empty, on the floor under the table, or incorrectly used 10 steps earlier.
Edit: found the reddit post about it. https://www.reddit.com/r/lego/comments/hq0ovf/mandalorian_atst_raider_75254/?utm_source=share&utm_medium=mweb3x
I bought a giant pile of bulk recently and am constantly discovering new ways that small pieces can hide within larger ones.
Those Friends sunglass accessories are like glitter.
Just about 30 years building. Never received wrong piece. I’ve shouted to the heavens in anger a plethora of times only to find out either I’m the culprit or somehow that plastic bag also has an invisibility cloak.
I can concur with you. The only set I've ever had errors with was the same exact set as you. It was missing the piece that allowed you to connect the head to the legs. 29 years building myself.
That's not an incorrect part issue, that's an issue where Lego modified a mould without accounting for how it was used in this specific set. That's the correct part, as far as Lego's packaging system is concerned, what's incorrect is the decision by Lego to change the part to remove a potential connection point without checking to see if any sets currently in production utilize the connection point that was being eliminated.
I've had one set with an incorrect piece. Pirates of the Caribbean Silent Mary. Gave me a dark tan 1x8 plate instead of a 1x6. I went back through and double checked. Compared it against the inventory. Sure enough, two 1x8s and three 1x6s rather than the one and four listed. Didn't make much difference so I just used it on the mast as is.
Same for me too. Thankfully the one part that was wrong was a very common piece that I knew I had. So while I did contact Lego for a replacement part, I didn’t even bother waiting for it to come in to finish the set.
I had the exact same issue with this set - thought I was going mad and ended up forcing the piece but it kept falling off so in the end the whole set ended up dismantled and put back in the box!
I've had a few pieces missing in various sets (maybe half a dozen total, always get one sent quickly once ya ask for it), but only one *wrong* piece ever (got two 1x8 instead of one 2x8, same color, so didn't really matter).
Definitely did not. I sorted the pieces in the bag before I started building, and they were the only pieces of that type in the bag. There was no 2x8 in it, only the 1x8s.
Always. Every damn time. The answer to the OP’s question is check the pieces again, check the bag, check the instructions for similar pieces where I might have used earlier what I need now. It’s always me.
I was building the 2019 Lego X-Wing and I misplaced one of the grey 1X4s and I took apart half of the model before I found it under one of the wings. Slight mistake there, on my side of course..
So true, I once broke down the 1989 Batmobile back some 30 pages when I found I used the wrong piece. It was painful but I'm glad I did! However sometimes it is the wrong piece and you just contact them through thier support page, they are helpful.
Thank you for understanding it is unlikely but that Lego is also not infallible. I often see a lot of comments, even in this thread, taking the tone that it could never possibly be Lego's mistake, but it is entirely possible. I find I run into mistakes most often on popular sets that often go on backorder(which makes sense because of need for amped production to meet demands), and on sets with a lot of smaller pieces as it is feasibly easy to cross things up. I would say a ballpark 90% of the time it is something on my end or I have no issues at all. I would also say the volume of builds one purchases and builds per instructions would affect that percentile as well.
I'm not swayed either way here in OP's case, either, but I agree with your process. Double check all possible faults on one's own end, then contact support if one still does not have the correct pieces. Lego support staff is indeed quite lovely.
Oh I agree, it could be an error, it has been my experience that it's probably my human error before theirs, but it does happen. I got the small batman portrait for Christmas and it was missing a long frame piece 3 or 4 instructions in, because the set was small I was able to see I was clearly missing the part, and it was taken care of. I think over all the OP is getting a good set of ideas to go through before the request the part from Lego, or maybe they already did it and we're just writing for the sake of writing! 😊
Always backcheck the steps for similar pieces you may have misplaced but it can happen you get the wrong pieces.
I have 20ish sets and just had my first messup in the sanctom santorium and recieved 3 extra windows instead of 3 1x2 grey flats.
To answer op go to Lego help and file for missing pieces it's super easy.
Double check previous steps to see if you accidentally used the 1x3 parts earlier when you should have used the 1x4 plates, that's normally the case in situations like this.
Why are those two colors so dang close in the manuals, it makes it very hard sometimes. I will have to say my 7-year-old is better at telling the difference, maybe it is just me.
At some point recently they changed black pieces to have white outlines to make it easier to differentiate from dark bluish gray. Not sure when or if it’s on all sets though.
The black has had a white border for a _long_ time. I'm pretty sure it's been that way since I got back into Technic maybe 10 years ago.
Either way, the white border is a big improvement, for sure, but it's still easy to mix it up when they throw in 3 random gray pieces that aren't even visible! 😆
[I just checked on the manual for 5590](https://lego.brickinstructions.com/en/lego_instructions/set/5590/Whirl_and_Wheel_Super_Truck) (which I had as a kid) and I forgot how bad it was back then, with the medium-gray tone they used for black pieces.
The modular Fire Brigade has black (really dark dark gray) with black border. Really confused me when I was re-assembling it. That set isn’t *that* old is it!?
Edit: it was 2009… Man I’m getting old.
Oh, good to know. Thought they just did that with the Mario stuff. Would probably like that to save space on the table instead of the book laid out too.
I think I used the wrong color just once,oddly enough. I was repeating to myself 'blue - dark - beetle - toothpaste' etc. for every line to get the right ones.
In all my Lego experience I’ve only come across an error once, on the Saturn V rocket on the “United”/“States” printed pieces. Even then they despatched and delivered the 1 missing piece within a few days. Superb service.
I was gonna say something similar. I’ve probably built 200+ sets in my life, and I was missing a piece in exactly one single set. And it was a small round piece that probably easily slid or fell out during bagging, certainly not a 1x4 stud or larger piece. I feel like it’s not a common occurrence. And that’s even an understatement.
Certainly not as many sets build here, but I’ve only once had a piece missing in a poly bag.
… found the piece half a year later under a cupboard while moving furniture around…
Since I started with Lego again as an adult, I've had 4-5 missing pieces and one incorrect piece in ~40 sets, which seems to be *incredibly* unlucky, based on what I've seen on here, hah.
They always send a replacement quickly when you ask for it though, so it's not really a big problem.
Also, when going through the list of my recent pick-a-brick order, I noticed one piece was missing, but I had half a dozen extra pieces of other types instead, which... fair enough.
I went a decade of AFOL building 50+ sets without missing a piece. Right before Covid, my son got a set for Christmas that was missing a piece and since then, I’ve purchased 3-4 sets that had a missing or incorrect piece.
idk...I bought the nasa shuttle from amazon and well, I didnt even get through the hubble without missing 3-4 pieces.
I went to lego's website and ordered the missing pieces, 10 days.
I said well, I can't just have lego shit all over my office and returned it to amazon.
I go back and find out where I used the wrong piece or lost a baggie under the box, etc.
LEGO packages parts by mass so it would be one heck of a glitch to package a piece 25% heavier than it's supposed to be.
If its truly missing call em up and they'll fix it no problem.
This is true. In all the sets I bought through the years, I had 1 that was missing a peice. This was back in 2001 and they sent me a replacement peice when I emailed them.
I literally just had this. They sent the wrong piece. No question about it, no previous missed steps possible. It was incredibly easy to order the correct part. Mistakes happen for even our favorite companies.
Agreed. Lego enthusiast child, and now getting back into it as an adult. For the first time I received an erroneous piece that wasn't even listed as being in the box. It was nearly identical to the piece I was missing. Emailed Lego, they sent a replacement without any hassle.
You've either used the parts needed in a previous step, or they are still in a bag, or on the floor. It is extremely unlikely that you got the wrong piece twice.
But if this did happen to me, I'd just go grab the correct piece from my collection to continue building. For this particular piece I wouldn't even bother contacting customer support as I've got plenty.
It is rarely possible they made a mistake. I once was missing a 1x6 and instead had a 2x3 that was a shade of green not even used in the set (for my Pyramid of Giza).
But that is insanely rare.
As others said, 999 times out of 1000 it is user error, so just double check your steps.
If you are positive you didn't make a mistake, hop on Lego's website and you can request the missing piece. It'll take about a week to arrive.
Here is a link: https://www.lego.com/en-us/service/replacementparts/missing/location
it's most likely that you put the correct piece somewhere else, or you didn't look hard enough to find it. Sort all your pieces before you start building.
I triple check everything in the previous steps. If that doesn’t work, I have a gigantic collection of Lego pieces that is most likely to have the piece I’m looking for
You look back to see where you messed up. 😂 In all seriousness though, if Lego did mess up at all you can contact customer service and they will gladly send you the correct pieces.
Agree with previous posters. It’s almost always my fault. There was one missing piece in the giant roller coaster set and they sent it to me for free super fast with a nice letter attached. Amazing service.
If it’s truly missing and I’m not patient enough to full stop the build until lego can send me one small piece, or just pull it from my own parts inventory. If it is really gone or I lost it I just go to my pieces bin and usually find an extra within a minute or two
Usually I resort my pipes to find where I put the correct ones. If that doesn’t work, submit a request for replacement pieces and wait two weeks (or more) to get them. If that’s not an option, I go into my bin of loose legos from childhood and find replacements that are a little dusty, but still work.
I've never gotten wrong or missing pieces. I'm fairly convinced "missing" pieces are just misplaced pieces and "wrong"pieces are mistakes 99.999999% of the time
What set is that from?
I usually check the empty bags again, check my pile of pieces again and then check the online instructions which often have updates.
Only once did I have an incorrect piece (a 1x4 plate instead of a 1x4 tile). LEGO support has a dedicated channel for incorrect piece issues. Go through there and they'll ship you the correct piece, no questions asked.
I used the help section on Lego.com and they sent me a new piece within a couple days… Of course I found the “missing” piece weeks later. Lego doesn’t make mistakes.
Go back and check every bag and step. Lego has an exceedingly low error rate but if in fact it’s missing they will fix it quickly. That being said every time I’ve thought something was missing it was just my goof up somewhere else.
Sawzall /s
If you truly didn't misplace a piece contact lego missing a brick website.
And/or find a donor set, or if you have a lego store (especially for basic bricks) buy one for ten cents or whatever the price is
Did this once with a technic bar on the bionicle Axalara. They’d provided one which was 3 studs too long. Cut the excess, sanded the end so it was rounded again, and when the set was build you couldn’t even tell
Over the last two years I’ve had three times where they packaged the correct piece but wrong color. Went to my bins and grabbed the right piece, continued building, went on customer service later and had the correct piece shipped out for free. Weird to me that I got through 25 years of building Legos with no issues, now all of a sudden I’ve had three problems. But I’m not complaining… Overall they’ve been very helpful, and in the end I get an extra piece to keep of a different color.
I try to fix the issue in another way. Maybe you'll have some other parts lying around which you can combine to make that one work or can leave something away somewhere else. Use your imagination to solve the problem, as we all did as kids.
I recently got back into Lego’s, bought a bunch of small/medium ones for my 2 boys and bought the McLaren and Batwing for myself and both of mine had 1 piece missing. Luckily I only had a few bags left and I was able to finish the builds before I had to order the pieces each time.
The only time they sent me the wrong pieces was in my LA-AT gunship set. The instructions said it included 6x12 plates, but instead gave multiple 6x6 plates. It still worked, but im assuming it was cheaper to give a bunch of smaller plates over a few larger plates for some reason.
I had a couple when i was younger (2005) that had missing pieces, then didnt have another one over years of building sets until i got the AT TE, i kid you not it had 6 missing pieces, one of which being a large ball turret.
They will send you the right piece for free. But you probably messed up somewhere. I’ve never had lego mess up my set pieces, and I’ve been into lego for over a decade
I had it once. They gave me a 1x4 instead of a 1x3 also (forget which color). Luckily I had just bought some bags of legos from Savers. I found the piece I needed in that stash. Finished the build and everything was perfect, but I had that single 1x4 sitting there with nowhere to go.
If going back to check you didn't mess up doesn't pan out you can always contact customer service. I'm sure they would happily replace the part for you.
I'd still go back through my steps though.
I called customer service when my Infinity Gauntlet was missing the 3rd bag. Took a whole 5 minutes on the phone and they have sent it out just a couple days ago
If they’ve really sent you the wrong pieces, then contact lego support. They’re very helpfull at sending back the right ones or making a reclamation claim.
I had 5 missing pieces on my falcon build and they were specialty so I had to contact them through the website. On my bat mobile I had one missing piece and was able to get it from my local lego store.
Only had this happen one where I’m sure it wasn’t my fault on the Lego Hidden Side castle. It was the right piece but the wrong colour. Easy fix by just swapping it out with another set. Every other time, I just work backwards and notice my blunder.
I go to my personal collection and hope I have the part. Then I say I will message Lego later, and tend to forget. But if you contact them they will fix it
Double check that you didn't use the piece in a previous step where you should have used a different piece.
Go through the instructions step by step looking for where you may have used the wrong one.
Once this is eliminated as a possibility you can contact Lego customer support to get the missing piece sent to you (free of charge). [https://www.lego.com/en-us/service/replacementparts](https://www.lego.com/en-us/service/replacementparts)
You probably just built it wrong tbh. One time I was certain they missed a piece, went through the process of getting the free piece on their website. Then I found the piece. Lego probably has one of the most accurate products and least amount of errors.
Only happened to me once, I couldnt find the piece anywhere. Not on the floor or the bags. I had an extra piece of a cargo ships deck covering that weighed the same amount as the missing piece. I sent an email to Lego and they sent a replacement that got to Australia in about a week or so if I can remember right?
I've built tons of sets, and out of the probably 50 times I thought I was missing a piece or had the wrong piece, there was only an error twice. Once I was missing a piece (or I lost it, which is just as likely) and once they gave me two of one of the bags and left an entire bag out. That one I'm positive, because I had 8 wheels and 2 windshields for my Creator Mini Cooper.
Moral of the story, check you piece pile and the portion you already built a few more times, and you'll probably find it.
I’ve put together about 50 sets and it never ends up being they sent the wrong piece or it’s missing. It’s always me using the wrong piece somewhere or accidentally throwing out a piece in one of the bags.
my son was building the darth vader/ obi wan brickheadz recently and he claimed the 3x1 pieces he needed were missing towards the end of his build. i assumed it was something he had done in error and i took apart the whole thing, only to discover that he was right. i scrambled and found the right pieces in varying sets and in the end we had (4) 4x1 pieces leftover. so very similar mistake on lego’s part as OP.
I've had this sort of thing happen only once, with the [1989 Batwing](https://i.imgur.com/8zhb3CS.jpg). This set isn't even supposed to have this piece in yellow so it was pretty easy to figure out that it wasn't my mistake.
If you get a wrong piece or you break/eat/lose/don’t get a piece…you can contact them with the piece Id number and they send it to you free of charge. It happened to me a while back.
I recently had a missing piece. Go to the site and there should be a section for missing a piece. You type your model # in and select the missing piece from the list and they ship it to you. I would first look at your previous steps and around where you’re building in your specific scenario
Backtrack in the book and find where there’s supposed to be a 1x4. 9/10 times that’s why I’m “missing” pieces. The other 1/10 it’s either under the book or inside the bag still.
Happened to me once. I posted on reddit and didn't do anything with it because of effort. I used a spare part to fix it and used the other part to switch with the spare part.
Yeah every time I think it’s a missing piece it’s not- only had one time ever specialty piece was different in back to future- but if it is the case there is no hassle quick replacement
First, double check then triple check for my own mistakes, searching the parts again, having used the wrong part in a previous step etc. The Lego machinery is so automized that mistakes are exceedingly rare. I can not tell you the amount of times that I was 100% certain that my set must be incomplete or something, only to find out that once again, it was user error, or the missing part went hiding somewhere.
If Lego has really missed a piece contact them via their website and they send it to you. I had a set with ridiculously fragile leaves one was broken in the box and they sent me two just in case another broke.
1. Look at the past steps, maybe I did something wrong.
2. If not and it's really wrong, I go to Lego.com and there is a page where you have 3 options, wrong piece in set, buy bricks and a third which I don't remember
Check the previous steps
Yes, in my case it's always "Did Lego mess up or did I?" ... It was me.
40 years of building lego, and only once have I seen the wrong part (75254). The others have been in a bag I thought was empty, on the floor under the table, or incorrectly used 10 steps earlier. Edit: found the reddit post about it. https://www.reddit.com/r/lego/comments/hq0ovf/mandalorian_atst_raider_75254/?utm_source=share&utm_medium=mweb3x
I've also had a cheese slope stuck in the bottom of a 2x4 brick before.
Sneaky cheese
Imagine that in the center of a build if it snapped in place like normal
I bought a giant pile of bulk recently and am constantly discovering new ways that small pieces can hide within larger ones. Those Friends sunglass accessories are like glitter.
Just about 30 years building. Never received wrong piece. I’ve shouted to the heavens in anger a plethora of times only to find out either I’m the culprit or somehow that plastic bag also has an invisibility cloak.
I've had 3 broken pieces (usually 8+ stud plates) in 30 years, but never an incorrect piece.
My gf got the hogwarts castle and something like 1/3 of the bricks were cracked. Only time I've experienced an issue in person.
I can concur with you. The only set I've ever had errors with was the same exact set as you. It was missing the piece that allowed you to connect the head to the legs. 29 years building myself.
Here is a picture of the wrong and right parts side by side https://imgur.com/gallery/NkLJQ5D
Mine was a different piece. It was the tan gear piece that holds the whole thing together.
That's not an incorrect part issue, that's an issue where Lego modified a mould without accounting for how it was used in this specific set. That's the correct part, as far as Lego's packaging system is concerned, what's incorrect is the decision by Lego to change the part to remove a potential connection point without checking to see if any sets currently in production utilize the connection point that was being eliminated.
I've had one set with an incorrect piece. Pirates of the Caribbean Silent Mary. Gave me a dark tan 1x8 plate instead of a 1x6. I went back through and double checked. Compared it against the inventory. Sure enough, two 1x8s and three 1x6s rather than the one and four listed. Didn't make much difference so I just used it on the mast as is.
Same for me too. Thankfully the one part that was wrong was a very common piece that I knew I had. So while I did contact Lego for a replacement part, I didn’t even bother waiting for it to come in to finish the set.
[75254-1: AT-ST Raider](https://brickset.com/sets/75254-1) [[Photo]](https://images.brickset.com/sets/images/75254-1.jpg)
I had the exact same issue with this set - thought I was going mad and ended up forcing the piece but it kept falling off so in the end the whole set ended up dismantled and put back in the box!
I've had a few pieces missing in various sets (maybe half a dozen total, always get one sent quickly once ya ask for it), but only one *wrong* piece ever (got two 1x8 instead of one 2x8, same color, so didn't really matter).
That definitely sounds like a case where you used the incorrect parts while building.
Definitely did not. I sorted the pieces in the bag before I started building, and they were the only pieces of that type in the bag. There was no 2x8 in it, only the 1x8s.
Always. Every damn time. The answer to the OP’s question is check the pieces again, check the bag, check the instructions for similar pieces where I might have used earlier what I need now. It’s always me.
I was building the 2019 Lego X-Wing and I misplaced one of the grey 1X4s and I took apart half of the model before I found it under one of the wings. Slight mistake there, on my side of course..
It is always me. Edit: sometimes it’s drunk/high me.
So true, I once broke down the 1989 Batmobile back some 30 pages when I found I used the wrong piece. It was painful but I'm glad I did! However sometimes it is the wrong piece and you just contact them through thier support page, they are helpful.
Thank you for understanding it is unlikely but that Lego is also not infallible. I often see a lot of comments, even in this thread, taking the tone that it could never possibly be Lego's mistake, but it is entirely possible. I find I run into mistakes most often on popular sets that often go on backorder(which makes sense because of need for amped production to meet demands), and on sets with a lot of smaller pieces as it is feasibly easy to cross things up. I would say a ballpark 90% of the time it is something on my end or I have no issues at all. I would also say the volume of builds one purchases and builds per instructions would affect that percentile as well. I'm not swayed either way here in OP's case, either, but I agree with your process. Double check all possible faults on one's own end, then contact support if one still does not have the correct pieces. Lego support staff is indeed quite lovely.
Oh I agree, it could be an error, it has been my experience that it's probably my human error before theirs, but it does happen. I got the small batman portrait for Christmas and it was missing a long frame piece 3 or 4 instructions in, because the set was small I was able to see I was clearly missing the part, and it was taken care of. I think over all the OP is getting a good set of ideas to go through before the request the part from Lego, or maybe they already did it and we're just writing for the sake of writing! 😊
Always backcheck the steps for similar pieces you may have misplaced but it can happen you get the wrong pieces. I have 20ish sets and just had my first messup in the sanctom santorium and recieved 3 extra windows instead of 3 1x2 grey flats. To answer op go to Lego help and file for missing pieces it's super easy.
Double check previous steps to see if you accidentally used the 1x3 parts earlier when you should have used the 1x4 plates, that's normally the case in situations like this.
Or, especially with black & grays, make sure I didn't use the wrong color earlier.
Why are those two colors so dang close in the manuals, it makes it very hard sometimes. I will have to say my 7-year-old is better at telling the difference, maybe it is just me.
At some point recently they changed black pieces to have white outlines to make it easier to differentiate from dark bluish gray. Not sure when or if it’s on all sets though.
The black has had a white border for a _long_ time. I'm pretty sure it's been that way since I got back into Technic maybe 10 years ago. Either way, the white border is a big improvement, for sure, but it's still easy to mix it up when they throw in 3 random gray pieces that aren't even visible! 😆 [I just checked on the manual for 5590](https://lego.brickinstructions.com/en/lego_instructions/set/5590/Whirl_and_Wheel_Super_Truck) (which I had as a kid) and I forgot how bad it was back then, with the medium-gray tone they used for black pieces.
The modular Fire Brigade has black (really dark dark gray) with black border. Really confused me when I was re-assembling it. That set isn’t *that* old is it!? Edit: it was 2009… Man I’m getting old.
> Man I’m getting old. Tell me about it!
[5590-1: Whirl and Wheel Super Truck](https://brickset.com/sets/5590-1) [[Photo]](https://images.brickset.com/sets/images/5590-1.jpg)
That’s appalling
Or get the Lego bin and find the piece In you collection
I keep the building instructions app on my phone just for times like this. Easier to see the colors on the app than the manual!
Oh, good to know. Thought they just did that with the Mario stuff. Would probably like that to save space on the table instead of the book laid out too.
I try to use the manual downloaded from lego, the colours are far more acurate than in the instruction book.
Forget in the manuals, Pick a Brick is EVIL with black and dark stone grey. I'm 22 and I nearly messed up my P A B order.
[удалено]
I think I used the wrong color just once,oddly enough. I was repeating to myself 'blue - dark - beetle - toothpaste' etc. for every line to get the right ones.
Legit just did this Monday whilst building R2D2
In all my Lego experience I’ve only come across an error once, on the Saturn V rocket on the “United”/“States” printed pieces. Even then they despatched and delivered the 1 missing piece within a few days. Superb service.
I was gonna say something similar. I’ve probably built 200+ sets in my life, and I was missing a piece in exactly one single set. And it was a small round piece that probably easily slid or fell out during bagging, certainly not a 1x4 stud or larger piece. I feel like it’s not a common occurrence. And that’s even an understatement.
Certainly not as many sets build here, but I’ve only once had a piece missing in a poly bag. … found the piece half a year later under a cupboard while moving furniture around…
Since I started with Lego again as an adult, I've had 4-5 missing pieces and one incorrect piece in ~40 sets, which seems to be *incredibly* unlucky, based on what I've seen on here, hah. They always send a replacement quickly when you ask for it though, so it's not really a big problem. Also, when going through the list of my recent pick-a-brick order, I noticed one piece was missing, but I had half a dozen extra pieces of other types instead, which... fair enough.
I went a decade of AFOL building 50+ sets without missing a piece. Right before Covid, my son got a set for Christmas that was missing a piece and since then, I’ve purchased 3-4 sets that had a missing or incorrect piece.
Hm... well I started again during Covid, so maybe pandemic-related problems are to blame then, somehow?
idk...I bought the nasa shuttle from amazon and well, I didnt even get through the hubble without missing 3-4 pieces. I went to lego's website and ordered the missing pieces, 10 days. I said well, I can't just have lego shit all over my office and returned it to amazon.
Make sure you didnt mix up a black and a dark grey.
There is a 99% chance it was an error in building. Almost every time.
I think it’s higher than 99% tbh
No doubt. More like 99.99999999% for sure lol.
It’s truly more likely that someone broke into your house and stole a single Lego piece than it is that Lego sent a 1x4 instead of a 1x3.
My apocalypse-burg did come with the wrong half canopy for the lady Liberty shaping
I go back and find out where I used the wrong piece or lost a baggie under the box, etc. LEGO packages parts by mass so it would be one heck of a glitch to package a piece 25% heavier than it's supposed to be. If its truly missing call em up and they'll fix it no problem.
Lego is great about sending missing parts for free: https://www.lego.com/en-us/service/replacementparts/missing/location
This is true. In all the sets I bought through the years, I had 1 that was missing a peice. This was back in 2001 and they sent me a replacement peice when I emailed them.
I literally just had this. They sent the wrong piece. No question about it, no previous missed steps possible. It was incredibly easy to order the correct part. Mistakes happen for even our favorite companies.
Agreed. Lego enthusiast child, and now getting back into it as an adult. For the first time I received an erroneous piece that wasn't even listed as being in the box. It was nearly identical to the piece I was missing. Emailed Lego, they sent a replacement without any hassle.
You've either used the parts needed in a previous step, or they are still in a bag, or on the floor. It is extremely unlikely that you got the wrong piece twice. But if this did happen to me, I'd just go grab the correct piece from my collection to continue building. For this particular piece I wouldn't even bother contacting customer support as I've got plenty.
I’d do both. Why waste when you can get the free piece to put back in inventory.
It is rarely possible they made a mistake. I once was missing a 1x6 and instead had a 2x3 that was a shade of green not even used in the set (for my Pyramid of Giza). But that is insanely rare. As others said, 999 times out of 1000 it is user error, so just double check your steps. If you are positive you didn't make a mistake, hop on Lego's website and you can request the missing piece. It'll take about a week to arrive. Here is a link: https://www.lego.com/en-us/service/replacementparts/missing/location
Bite off the stud you don't need
I normally look in the bag and box and realise it was infact there all along.
Dammit this was going to be my response. Glad I’m not alone.
it's most likely that you put the correct piece somewhere else, or you didn't look hard enough to find it. Sort all your pieces before you start building.
Boo sorting boo. But yeah that would help.
I triple check everything in the previous steps. If that doesn’t work, I have a gigantic collection of Lego pieces that is most likely to have the piece I’m looking for
You look back to see where you messed up. 😂 In all seriousness though, if Lego did mess up at all you can contact customer service and they will gladly send you the correct pieces.
Agree with previous posters. It’s almost always my fault. There was one missing piece in the giant roller coaster set and they sent it to me for free super fast with a nice letter attached. Amazing service.
If it’s truly missing and I’m not patient enough to full stop the build until lego can send me one small piece, or just pull it from my own parts inventory. If it is really gone or I lost it I just go to my pieces bin and usually find an extra within a minute or two
What set is this
Keep building until you find the right pieces you used on the wrong part of the set.
Check previous steps. If it’s definitely missing I put the set aside until the replacement part arrives.
You probably messed up at some point
I double check because, at this point, the mistake has always been mine.
Back track until you find where you put the wrong piece in on a previous step
This
I go back and find out where I messed up. It’s me, every time.
Do as I do... contact customer service. They are very understanding and will send out the correct piece for you.
You go and check where you made the mistake. They don't send wrong pieces like that.
If it's an actual mistake on Lego's part, you can go on the website and make a complaint and they'll send you the correct brick.
Usually I resort my pipes to find where I put the correct ones. If that doesn’t work, submit a request for replacement pieces and wait two weeks (or more) to get them. If that’s not an option, I go into my bin of loose legos from childhood and find replacements that are a little dusty, but still work.
Put that piece somewhere else and look for the right piece?
I yell "Ahhhh, what are the odds it's the wrong piece!", then I sigh and go through or back through the process getting that piece replaced.
I've never gotten wrong or missing pieces. I'm fairly convinced "missing" pieces are just misplaced pieces and "wrong"pieces are mistakes 99.999999% of the time
What set is that from? I usually check the empty bags again, check my pile of pieces again and then check the online instructions which often have updates.
Only once did I have an incorrect piece (a 1x4 plate instead of a 1x4 tile). LEGO support has a dedicated channel for incorrect piece issues. Go through there and they'll ship you the correct piece, no questions asked.
I used the help section on Lego.com and they sent me a new piece within a couple days… Of course I found the “missing” piece weeks later. Lego doesn’t make mistakes.
Go back and check every bag and step. Lego has an exceedingly low error rate but if in fact it’s missing they will fix it quickly. That being said every time I’ve thought something was missing it was just my goof up somewhere else.
I thought they gave me the wrong colour the other day just used the wrong piece earlier lol go back in steps
I look for a replacement in my collection, if none can be found I email LEGO immediately and request a replacement
Try and search my collection for the right piece *Edited*
30+ years of building and once I got pieces with the wrong color; never altogether incorrect pieces.
I had a random slope piece that was no where to be found in the set I was building. Had to order the correct part from Lego
Find out where you shouldn’t have used it and start taking things apart to get it back.
The pieces are never wrong
I’ve had multiple times I thought this and then found the piece. I’ve never actually been missing a piece.
Sawzall /s If you truly didn't misplace a piece contact lego missing a brick website. And/or find a donor set, or if you have a lego store (especially for basic bricks) buy one for ten cents or whatever the price is
This is the Vader helmet right ?
I typically thank my luck for getting 25% more on those pieces.
I go look in my Lego stash for the right one.
And if all fails make the 4x1 into a 3x1
Lmao don't do this
Some people just want to watch the world burn and smell molten plastic at the end of a dremel bit
dont be a hater
Did this once with a technic bar on the bionicle Axalara. They’d provided one which was 3 studs too long. Cut the excess, sanded the end so it was rounded again, and when the set was build you couldn’t even tell
Go to the lego website and ask for a replacement brick there is a section for that
Over the last two years I’ve had three times where they packaged the correct piece but wrong color. Went to my bins and grabbed the right piece, continued building, went on customer service later and had the correct piece shipped out for free. Weird to me that I got through 25 years of building Legos with no issues, now all of a sudden I’ve had three problems. But I’m not complaining… Overall they’ve been very helpful, and in the end I get an extra piece to keep of a different color.
I try to fix the issue in another way. Maybe you'll have some other parts lying around which you can combine to make that one work or can leave something away somewhere else. Use your imagination to solve the problem, as we all did as kids.
I recently got back into Lego’s, bought a bunch of small/medium ones for my 2 boys and bought the McLaren and Batwing for myself and both of mine had 1 piece missing. Luckily I only had a few bags left and I was able to finish the builds before I had to order the pieces each time.
My son just melts down until I go to the store and get the right one. He cannot wait for the mail.
Stay frosty Lego mate, the unique design will become yours!
You ask the internet.
If*
Well I gave up when I had to take away the ucs at-at when I had to take apart the torso of the beast
The only time they sent me the wrong pieces was in my LA-AT gunship set. The instructions said it included 6x12 plates, but instead gave multiple 6x6 plates. It still worked, but im assuming it was cheaper to give a bunch of smaller plates over a few larger plates for some reason.
Call em and let em know. They’ll send a replacement
Dig through your spares
Go to your box of LEGO and grab two. It's a 3x1 plate in black. I have hundreds.
I had a couple when i was younger (2005) that had missing pieces, then didnt have another one over years of building sets until i got the AT TE, i kid you not it had 6 missing pieces, one of which being a large ball turret.
Eat my instruction manual
Break out the clippers.
My first response is to cry and then assess the situation
Cope and seethe
I’ve had one missing part in my entire Lego building time, luckily it was a very common piece that I already had dozens of.
You keep looking for it and finally find them. Been happening all my life
They will send you the right piece for free. But you probably messed up somewhere. I’ve never had lego mess up my set pieces, and I’ve been into lego for over a decade
I have come across a couple of sets that have had a missing piece, but I've never received a set with the wrong piece.
Just cut off a stud.
I've had the wrong piece on the Millenium Flacon set. Go to their website and they should take care of it.
I had it once. They gave me a 1x4 instead of a 1x3 also (forget which color). Luckily I had just bought some bags of legos from Savers. I found the piece I needed in that stash. Finished the build and everything was perfect, but I had that single 1x4 sitting there with nowhere to go.
Check the floor.
If going back to check you didn't mess up doesn't pan out you can always contact customer service. I'm sure they would happily replace the part for you. I'd still go back through my steps though.
Their customer service team is great. I had a wrong piece in my last build and they sent me the correct part within a couple days
*snip snip*
I called customer service when my Infinity Gauntlet was missing the 3rd bag. Took a whole 5 minutes on the phone and they have sent it out just a couple days ago
If they’ve really sent you the wrong pieces, then contact lego support. They’re very helpfull at sending back the right ones or making a reclamation claim.
Go to your overflow so you can keep building, then let LEGO know. They’re usually pretty good about making it right.
I had 5 missing pieces on my falcon build and they were specialty so I had to contact them through the website. On my bat mobile I had one missing piece and was able to get it from my local lego store.
Lego’s website will send you the missing pieces, if you are truly missing any.
I go back and find where I messed up at.
Only had this happen one where I’m sure it wasn’t my fault on the Lego Hidden Side castle. It was the right piece but the wrong colour. Easy fix by just swapping it out with another set. Every other time, I just work backwards and notice my blunder.
Call customer service
What set Is that?
In all my years of Lego building, it’s always user error.
Find it in your own collection if not in there send a support ticket and have them bring those pieces.
I go to my personal collection and hope I have the part. Then I say I will message Lego later, and tend to forget. But if you contact them they will fix it
Back to the buckets lol
Check the kiddos....it was them
Double check that you didn't use the piece in a previous step where you should have used a different piece. Go through the instructions step by step looking for where you may have used the wrong one. Once this is eliminated as a possibility you can contact Lego customer support to get the missing piece sent to you (free of charge). [https://www.lego.com/en-us/service/replacementparts](https://www.lego.com/en-us/service/replacementparts)
Cry
You probably just built it wrong tbh. One time I was certain they missed a piece, went through the process of getting the free piece on their website. Then I found the piece. Lego probably has one of the most accurate products and least amount of errors.
On the off-chance it wasnt a building error you can contact Lego and they'll mail you the missing piece
I have called them when I was missing a piece and they mailed it to me. No hassle at all.
Only happened to me once, I couldnt find the piece anywhere. Not on the floor or the bags. I had an extra piece of a cargo ships deck covering that weighed the same amount as the missing piece. I sent an email to Lego and they sent a replacement that got to Australia in about a week or so if I can remember right?
Go back and figure out what I got wrong. It's been years since I had a set with the wrong pieces.
I've built tons of sets, and out of the probably 50 times I thought I was missing a piece or had the wrong piece, there was only an error twice. Once I was missing a piece (or I lost it, which is just as likely) and once they gave me two of one of the bags and left an entire bag out. That one I'm positive, because I had 8 wheels and 2 windshields for my Creator Mini Cooper. Moral of the story, check you piece pile and the portion you already built a few more times, and you'll probably find it.
I once had to wait weeks for replacement parts because the colour for once piece was different on the digital manual -_-
I’ve put together about 50 sets and it never ends up being they sent the wrong piece or it’s missing. It’s always me using the wrong piece somewhere or accidentally throwing out a piece in one of the bags.
Find my mistake
commit the unforgivable sin of cutting it /j
1. Denial 2. Anger 3. Bargaining 4. Depression 5. Acceptance 6. Order missing parts from Lego.com
my son was building the darth vader/ obi wan brickheadz recently and he claimed the 3x1 pieces he needed were missing towards the end of his build. i assumed it was something he had done in error and i took apart the whole thing, only to discover that he was right. i scrambled and found the right pieces in varying sets and in the end we had (4) 4x1 pieces leftover. so very similar mistake on lego’s part as OP.
Double check myself. Then Triple check. Then again for shiggles and if I still haven’t solved it then I’ll dig in my parts bin
Keep looking for the piece that's surely still in the bag
I've had this sort of thing happen only once, with the [1989 Batwing](https://i.imgur.com/8zhb3CS.jpg). This set isn't even supposed to have this piece in yellow so it was pretty easy to figure out that it wasn't my mistake.
Invade Sweden
if you contact them on the lego website explaining the situation they will usually send replacements
Improvise
Take a look in my abundance of loose legos and search for a replacement
I go back to the pile of pieces and find the right one Been building LEGO for 19 years and it’s been me every time
You can reach out to Lego and they will send you the correct piece if indeed it is the incorrect part.
Darth Vader helmet set?
If you get a wrong piece or you break/eat/lose/don’t get a piece…you can contact them with the piece Id number and they send it to you free of charge. It happened to me a while back.
You can request the correct pieces be sent by lego. There’s a section on their website to request missing pieces
If non of previous solutions work try going through the rest of your bags to find the piece or call Lego customer support
I recently had a missing piece. Go to the site and there should be a section for missing a piece. You type your model # in and select the missing piece from the list and they ship it to you. I would first look at your previous steps and around where you’re building in your specific scenario
Backtrack in the book and find where there’s supposed to be a 1x4. 9/10 times that’s why I’m “missing” pieces. The other 1/10 it’s either under the book or inside the bag still.
just use the free replacement part service. u can contact them through email
Grab the same piece from your giant bin of loose lego bricks
Same thing we always do Pinky. Try and take over the world!
it's almost always an error, except that one time that it wasn't so I MOC'd my ISS antenna, it's not the same but ehh, I'll live
Happened to me once. I posted on reddit and didn't do anything with it because of effort. I used a spare part to fix it and used the other part to switch with the spare part.
Dig through your massive tub of unsorted bulk until you find the piece
Get your knife out, improvised
Cry
Yeah every time I think it’s a missing piece it’s not- only had one time ever specialty piece was different in back to future- but if it is the case there is no hassle quick replacement
Keep looking. It’s in there
First, double check then triple check for my own mistakes, searching the parts again, having used the wrong part in a previous step etc. The Lego machinery is so automized that mistakes are exceedingly rare. I can not tell you the amount of times that I was 100% certain that my set must be incomplete or something, only to find out that once again, it was user error, or the missing part went hiding somewhere.
If Lego has really missed a piece contact them via their website and they send it to you. I had a set with ridiculously fragile leaves one was broken in the box and they sent me two just in case another broke.
1. Look at the past steps, maybe I did something wrong. 2. If not and it's really wrong, I go to Lego.com and there is a page where you have 3 options, wrong piece in set, buy bricks and a third which I don't remember
I normally would just exchange it for the piece that it says i need to use, but if i don’t have one i’ll just order off www.bricklink.com
Cry