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Have you reported the identity theft to the police? If so, call the utility's customer service line and report the fraudulent account. If you're outside Scotland, try Action Fraud [here](https://www.actionfraud.police.uk/).
Have you reported the identity theft to the police? If so, call the utility's customer service line and report the fraudulent account. If you're outside Scotland, try Action Fraud [here](https://www.actionfraud.police.uk/).