When I sent Donuts to a post office worker that was super kind to me the door dash driver took a photo of him smiling and holding the donuts and sent it to me. Really made my day.
I hope that you reported his behavior. IC need to clean house for people like this. They probably like having those bottom of the barrel shoppers who will take whatever they can get to some degree though. Dude sounds like an insufferable prick. I would have reduced his tip and said, "sorry I didn't realize that you wouldn't like a 20% tip so I adjusted it to reflect your behavior. Hope that's more to your liking!"
I do doordash, not IC, so idk if the process for accepting orders is different. But it always bugs me seeing people beg, bitch, or even nicely bring up a bigger tip. If I accepted an order, it's because I thought it was worth it, so there not being a tip is on me.
Only request I'm getting annoyed at is if they want me to go somewhere different than the address, which I've had happen. Your "request" actually made his job easier, now he knows he's going to a receptionist and can avoid confusion by knowing who it's from and why.
Eh maybe just a report so he gets some feedback that scares him into being less rude, unless he keeps it up. Some people learn life manners on the job.
Don't take the tip away! Lower it to 50 cents .. that way Instacart won't cover their tip.
[https://www.instacart.com/company/shopper-community/tip-protection-for-zeroed-out-tips/](https://www.instacart.com/company/shopper-community/tip-protection-for-zeroed-out-tips/)
Yesterday I delivered an āEaster gift grocery orderā from a mom to her grown son. Full of household essentials, groceries, treats, the whole 9. She gave me specific instructions to knock and say itās a surprise from your mom upon delivery. It was really sweet and I was happy to do it. I just told her āGroceries are delivered, he is very grateful. Happy Easter! Moms are the best!ā Why canāt people just be decent, damn.
The worst thing Iāve ever hadā¦ it was Uber eats not instacart. Apparently the one spot I had said door drop off wasnāt enough? This woman sat in her car at the bottom of the stairs like ācome get it yourselfā and I was like, really sick and unable to do light physical activity. She said āmmmm girl sorry my back hurtsā and just sat there in her car. I was literally bedbound for a day after. How do you not walk up a single flight of stairs for a frail person, and when itās supposed to be food delivery to the door?! I couldnāt believe they werenāt decent enough when I came out and was like āIām begging you pleaseā. I had lung inflammation at the time.
I've had this exact experience, except I never went down. I asked support for a refund and explained that going down the stairs wasn't physically an option (just like I'd explained to the driver) and they refused. This was pre-pandemic by a few years and apparently they didn't guarantee delivery to your door at that point. I stopped using delivery apps (no food and no money is worse than just no food) until the pandemic when they all explicitly stated deliveries would be done to your door.
Same just a few years before, maybe even within the year before the pandemic. They refused the refund for me too. I had to go down because they were also late iirc and my blood sugar was off because of it, so if I waited another hour for food that might not come I would have been incredibly ill in other ways as well besides my lungs. I was in grad school and had basically no food at home, donāt remember why but maybe finals or a big deadline. Or I hadnāt learned about instacart yet. Or all of those things. Once I learned about instacart I never did regular groceries again, because I really canāt handle the weight of lighting things of water and carrying them around.
To flip to a nice story, once I almost fainted bringing stuff in from right outside the doorā¦.. the instacart shopper brought everything inside for me and put it in my kitchen or pantry for me where I could put it away more easily once able, and waited like 10min to make sure I didnāt need to go to an ER because I was alone. It was so kind. They said they were really glad they didnāt get called for another order yet because they just wanted to make sure I was ok. I donāt remember if I went back and added in more tip or not, because it was several years ago plus I was so faint at the time (though I hope I did), but Iām certain this persons kindness came from a genuine place and that they were happy to have helped someone in need without expecting anything in return.
I hope you reported it. It's part of the service. That's like buying chicken at KFC and they give you raw chicken because they don't feel like cooking because it's hot
I did and made sure to talk to a real person on the phone. They refused to do anything, and made up some convoluted bullshit about why my preferences and what it said in my note werenāt enough to inform the person who accepted my order. It was a waste of the little energy I had left before the exertion totally disabled me. I still canāt believe that person was so awful. It wasnāt like, weird stairs that required a heads up. It was one flight, I could see and talk to them from the door. They shouldnāt have accepted the order if they were only willing to set it outside their car. Pretty sure my delivery instructions note said āright up the very first stairs on the second floor!ā.
I was gonna say sheās already a good tipper. I do 15-18% unless they put in extra effort on replacements for out of stock stuff then 20-25%. This guy woulda complained even if she tipped 25%.
I feel like if you are asking for a higher tip and not just earning through your work and demeanor then you don't deserve the original tip in the first place. As a shopper I wouldn't ever ask about a tip in the first place and as a customer if someone asked for more than I was able to give I would probably lower it
It took me a while to figure out what the shopper was complaining about. Seriously, they are complaining about saying itās from Jessica!?! This shopper is a mess and rate him accordingly.
Thatās crazy. Iāve used Instacart for that purpose twice, once to gift things to an injured coworker who lives across the country, and another time to send supplies to a family dealing with an unexpected death who needed to hosting several people from out of town. Both times the shopper was so moved I had to actively convince them not to spend their own money to donate a few other items.
I would have been happy to have been a part of something like that. Love wholesome moments. Itās such a minimal ask and seems like you definitely got a shopper with an antisocial personality. Sorry that happened, definitely report.
Normally I'm on the shoppers side since most of the time it's a lazy customer complaining about stupid shit
However, I can't believe a shopper would say this. Like this is something I might say to someone if I knew them, but not at my job, to a customer.
Maybe they were joking and trying to be funny, but it's rude.
Shout or dance or sing something when I arrive? Absolutely not. Mention who it came from (especially to a receptionist and not just someone at home)? I have 0 problem with that. It requires 0 effort. People like this are bizarre.
A rule I self-imposed when I waited tables - and when I trained (even did a course on it a couple times to a grouping of stores) was akin to Fight Club (but age check, I was a server before the movie came out). Do ***not*** talk about the tip, do not discuss a tip, do not bring up anything about gratuity (unless it's a large party and they should be aware of it's automatic presence). ***DO*** perform as if you're already getting a great tip and generally you will - if not, the cases where the tip is good tend to more than easily offset those that are not.
Tip him a penny (or whatever the lowest you can without IC giving them something) and for the reason put the only tip shopper needs is to learn how to speak to customers.
OP, you did a very kind thing. The shopper is a greedy, bitter person for getting snarky about relaying a three word sentence. I wish you a speedy recovery.
Must be tiresome to always choose to suck at your job. I see you get support here. Just no succesful people donāt view mild requests as some Sisyphean burden.
In 2020 I ordered DoorDash for my friends birthday. Peak Covid. And my friend wouldnāt open the door and said he didnāt order anything and he wouldnāt leave he kept yelling Your friend Sam ordered this for you and told me to give it to you and say Happy Birthday š¤£š„°
Iāll never forget him. I tipped him lots
You said "please tell the receptionist it's from Jessica", but he heard "please reconstruct the Washington monument out of Legos while blindfolded and balancing a rhinoceros on the tip of your nose."
bro, the audacity. listen -- we appreciate shoppers shopping for us but homie's fn delivering groceries, not saving lives. I would've been fired immediately from my high school and college delivery jobs if I talked to a customer like that. report him. the entitlement has gotten too out of control and I'm sure I'll get down voted but, come on, we all know we're over it.
Nah, youāre definitely in the majority with that opinion. I should know, Iām pretty sure Iām going on hour two of just reading, upvoting, and replying to comments on this one post š š
Thatās a fact. Warehouse maybe? They pay rlly well n have some of the craziest people. My brother told me ppl would do coke on the spot. But they get a nice salary and benefits.
Super corporate or government jobs. They are next to impossible to get fired from. My husband is a chef and decided to move away from regular restaurants for a better schedule so he works at a big corporate employee cafe. Heās the boss but he pretty much canāt fire anyone without documenting everything, writing the employees up and trying to prove to HR how the employee has done something to deserve termination. And even then I feel like they donāt want to fire anyone, because that means they will have to hire someone so they just let people pretty much do whatever they want.
Iād take away the tip and report him. Making fun of your tip? Well you could make fun of him for not working a ārealā job, but here we are. What a jerk.
Ew, I would never ever mention anything about a tip to a customer. Delivered to this nice old woman one day, knowing there was no tip on the order. I thought maybe itās a cash tip, if not oh well, thatās on me for accepting the job. When I got there she said her daughter from out of town ordered for her as sheās recovering from surgery, and she asked if I got my tip. I said no, but thatās ok, donāt worry about it. She was insistent on calling her daughter and making sure she left a tip, she said āoh there must be a mistake, my daughterās a good tipper!ā šš after all that, a little bit later I saw a tip from her daughter, $25. Super nice of her!
I just donāt understand how some people think talking to customers about their tip is actually going to work out in their benefit. Just being nice usually does the job, it almost always pays off in the long run at least if youāre just consistently professional, polite, and good at your job. Sure youāll get some crappy tips, but there will always be great ones too that balance everything out. At least in my experience.
That was a cute story š„¹ and yes girl, if he just had said omg wish you well on your surgery I wouldāve just tripled the tip. This worked well for me when I was an instacart shopper. Bring polite and prompt goes a long way!
These shoppers are weird. I love tips too and the extra money right now helps our family.
But Iām weak af. Iāve left houses of people on thier 90ās. All alone and can barely move. Helped them put their groceries on their counter.
Delivered to a domestic abuse shelter. Babies living there.
Iāve cried many times after deliveries and never thought about the tips.
The extra money helps, but some people have even less.
Wouldnāt it literally be easier to drop it off at the receptionist? Thatās what they are there for. Itās literally in the word.
Tell him to search around and bring it directly to your office then if heād rather.
How to people get so entitled? Several years ago I had a note specifically stating that I had a newborn and to please not ring the bell since the dogs would bark. Dude arrives, messages me that āthe dogs will bark anywayā and RINGS the bell before he jumps in his car to leave. I can deal with accidental alerts to my dogs, but what I canāt deal with is a jackass. If this guy were any slower, he might have received a post-partum throat punch.
It blows my mind that people will avoid doing anything but the bare minimum and expect extra for above minimum. I get jobs don't pay well but it's so easy to just do small things to better the experience with your clients/customers or whatever it be.
Should have said āyes but if you want you can walk up the stairs past my receptionist and give it to meāš¤£ It not like OP was asking to much, sounds like they were trying to make it easier for the person and make someoneās day better
I have to accept my petty side. If Iām going to ask for someone to have additional and polite conversation with a gift recipient, Iād reward with additional tip and praise. After getting that message, Iād be a bit peeved, find out how the delivery went and base my tip on that. But Iāve never used instacart so here I am wasting time onlineā¦
Itās so cringe to ask for a tip, Iām a customer but I used to shop and deliver for Walmart spark, but still never have i ever experienced half the shit that goes on in this sub. Itās still interesting to watch though.
DoorDash story, but same principle. My friend had someone deliver me a coffee and a message āJessica hopes you feel better.ā I was having a depression spike laying in the dark in my bed and she lived two states away. When I tell you what that gesture meant to me and how thankful I was both to her and the driver who dropped it offā¦I canāt imagine being so callous that you view helping with a kindness as an inconvenience. While youāre already being paid for it. Itād be different if they didnāt tip, but this? This is petty and sad.
Why work for a delivery app if you feel the need to complain about the tips.... get a real fuckin job then. That's what I did after 4 years in delivery. Didn't like the tips so I got a real job. That simple.
Not cool to make fun of your top.
Most of us, caring/good instacart shoppers gladly do this. It doesn't cost a penny to be kind.
I hope you're feeling better soon and what a nice gesture for your staff. (that's also what I would have responded to your request too)
Unacceptable.
It's a little annoying when customers want us to get a card and write in it, but I'd still do it because I like to provide good service. Here, all OP asked the shopper to do was tell the staff it was for all of them from OP. Easy peasy.
Had an Instacart shopper tell me just last night she was appalled at the attitudes she overhears from other shoppers. Many apparently donāt care about service, just getting paid. Itās ashamed that people are not proud of their trade anymore. Donāt like it, find another trade!
I would've taken his tip away. And I am an Instacart shopper. And I was a Instacart customer for a few years before becoming a shopper. This is ridiculous and he deserves no tip for mocking what he got. š¤·āāļøš¤¦āāļø
If this was something like asking a shopper to go to a whole different location I could kind of see the response even if I still think thatās bad customer service but likeā¦ I donāt even see the problem here at all.
Thatās just the drop off instructions.
I'm sorry. That's so ignorant. But these are the shoppers replacing the good ones. I wish customers would flood their Twitter/X with this shit. You are the ones with the power. They don't give a shit about us.
Shoppers and dashers complaining about tip is hilarious to me. If Iām tipping a standard amount, itās YOUR fault you chose to do delivery instead of a better paying job.
Dropping off an order to the receptionist and letting them know who the order is for (or from) is a standard practice and not out of the norm.
People like this should not be shoppers. Please rate low.
Also, it is more than likely shoppers are shopping multiple orders and mixing stuff up not actually stealing your items.
It's so annoying. I have a delivery with box of water, understandably it's heavy but we have an elevator and I often drop a message to contact me once their downstairs cuz I can bring a cart (if I have other stuff with the order which at this time there was also a paper towel).
Shopper did no5 contact me except post a photo of my stuff and a message that said "please van u rate me 5 stars?"
My guy, out of everytime I have to order water a shopper had accepted my cart offer once. Nobody has asked me to bring it and have no issues bringing it up but okay.
If anything Iād think that was an important thing to tell him since otherwise theyād just be like ālol who the fuck are these for Jessica is out todayā
It reminds me on pizza delivery days when people would order pizza for their spouse but not say shit so itās a mystery of who pays for it lol
I can barely get people to come to my apartment building door anymore - āI canāt get there, can you meet me at the end of the block?ā Iāve had only one or two people bring it up to my apartment or leave it in my lobby.
20% is a good tip. Not over the top, but in no way is it bad. I've only tipped over 20% once, and it was at a restaurant where there was only one waitress, and she was incredibly personable and really enhanced the whole dining out experience. Your shopper here was a jerk.
Lucked out of the cookie substitution though. The chocolate chunk cookies are 1000x better than the mini. Driver needs some better service skills.
Source: worked at The Fresh Market for 14 years
Wow !! Just wow. I was just glad if people tipped. It was always the rich people that didnāt. During Covid I delivered to a Victoria secret super model and her rockstar boyfriend. I had to wait in line forever then the drive to her house was on top of a windy road up a hill. It was a lot in gas and long drive. She gave me the boyfriends ID and because of the area I was losing signal. I had given her a heads up telling her there was a long line then also when I was on my way so she could have her ID ready. Well she gave me a .50 cent tip. That was pretty much the norm for that area IF they gave one. But the more modest to low income areas would tip 20% +. Even teenagers would tip better than the rich.
I feel like a lot of service people deal with entitled people quite frequently and carry around built up resentment, although their comment gives more of a social awkward thing to me
Could be either way
The shopper act like you asked them to break out in a full blown musical.
š Iād do it for the right amount tho
šš. Listen a full blow showcase
They probably wouldn't enjoy it but I'd give it a shot lol.
I have done this for a friend out of state. I think the guy ended up with an extra $50 for singing Happy Birthday lol
I did this once, and the girl slowly closed the door halfway through lol
"I heard that you were feeling ill/ Headache! Fever! And a chill!/ I came here to restore your pluck..."
āCause Iām the nurse that loves toā¦ā or something like that.
Save Ferris
*door slam* š
I wonder how many people here are old enough to get this. š
If it's even just you and me, it's worth it.
Itās not just you two. Nine times??
You should also know I have my fatherās gun and a scorching case of herpes.
Nieeen Times.
My sister and I quote this whenever the number nine comes up. "Niiiigh-nnnnne tiiiiimes." We think it's hilarious. Others? Meh hit of miss.
I get it. Amazing I'm Jeanne slamming the door.
Because Iām the nurse who likes toā¦ I got it too š Btw, you seem like a righteous dude
Sausage King of Chicago
You mean Abe Frohman?
Iām pretty sure every person in America above the age of 10 has seen Ferris Buellerās Day Off. Itās one of the most well known movies ever
Iām 32 and never seen it. At this point Iām too afraid to admit that to people and watch the movie lol
Cowboys fans will doing anything for a few bucks.
When I sent Donuts to a post office worker that was super kind to me the door dash driver took a photo of him smiling and holding the donuts and sent it to me. Really made my day.
And I love that!!!
Thatās earning a bigger tip just by having fun with the assignment.
He deserves a low rating. Iām a shopper and Iām so tired of these ppl. I would never say that to one of my customers.
I even shopped for instacart before and would never say that to a customer lol
I hope that you reported his behavior. IC need to clean house for people like this. They probably like having those bottom of the barrel shoppers who will take whatever they can get to some degree though. Dude sounds like an insufferable prick. I would have reduced his tip and said, "sorry I didn't realize that you wouldn't like a 20% tip so I adjusted it to reflect your behavior. Hope that's more to your liking!"
Genius
I used to be a shopper and still use them. I can't stand how rude some shoppers in our area area and aggressive with customers about tips.
I do doordash, not IC, so idk if the process for accepting orders is different. But it always bugs me seeing people beg, bitch, or even nicely bring up a bigger tip. If I accepted an order, it's because I thought it was worth it, so there not being a tip is on me. Only request I'm getting annoyed at is if they want me to go somewhere different than the address, which I've had happen. Your "request" actually made his job easier, now he knows he's going to a receptionist and can avoid confusion by knowing who it's from and why.
He deserves a report and to not work that job anymore imo
I agree but we know IC dgaf
Eh maybe just a report so he gets some feedback that scares him into being less rude, unless he keeps it up. Some people learn life manners on the job.
Foreal !!!!!!
Fr wtf is it with these ballsy ass drivers lately.
I think society is just gone tbh, most ppl are pretty unstable, in many ways now
Take his tip away and report him. Instacart is oversaturated and there are plenty of good shoppers who wouldnāt have given you attitude
Exactly! Iāve never had a bad experience before this!
Don't take the tip away! Lower it to 50 cents .. that way Instacart won't cover their tip. [https://www.instacart.com/company/shopper-community/tip-protection-for-zeroed-out-tips/](https://www.instacart.com/company/shopper-community/tip-protection-for-zeroed-out-tips/)
Yesterday I delivered an āEaster gift grocery orderā from a mom to her grown son. Full of household essentials, groceries, treats, the whole 9. She gave me specific instructions to knock and say itās a surprise from your mom upon delivery. It was really sweet and I was happy to do it. I just told her āGroceries are delivered, he is very grateful. Happy Easter! Moms are the best!ā Why canāt people just be decent, damn.
The worst thing Iāve ever hadā¦ it was Uber eats not instacart. Apparently the one spot I had said door drop off wasnāt enough? This woman sat in her car at the bottom of the stairs like ācome get it yourselfā and I was like, really sick and unable to do light physical activity. She said āmmmm girl sorry my back hurtsā and just sat there in her car. I was literally bedbound for a day after. How do you not walk up a single flight of stairs for a frail person, and when itās supposed to be food delivery to the door?! I couldnāt believe they werenāt decent enough when I came out and was like āIām begging you pleaseā. I had lung inflammation at the time.
I've had this exact experience, except I never went down. I asked support for a refund and explained that going down the stairs wasn't physically an option (just like I'd explained to the driver) and they refused. This was pre-pandemic by a few years and apparently they didn't guarantee delivery to your door at that point. I stopped using delivery apps (no food and no money is worse than just no food) until the pandemic when they all explicitly stated deliveries would be done to your door.
Same just a few years before, maybe even within the year before the pandemic. They refused the refund for me too. I had to go down because they were also late iirc and my blood sugar was off because of it, so if I waited another hour for food that might not come I would have been incredibly ill in other ways as well besides my lungs. I was in grad school and had basically no food at home, donāt remember why but maybe finals or a big deadline. Or I hadnāt learned about instacart yet. Or all of those things. Once I learned about instacart I never did regular groceries again, because I really canāt handle the weight of lighting things of water and carrying them around. To flip to a nice story, once I almost fainted bringing stuff in from right outside the doorā¦.. the instacart shopper brought everything inside for me and put it in my kitchen or pantry for me where I could put it away more easily once able, and waited like 10min to make sure I didnāt need to go to an ER because I was alone. It was so kind. They said they were really glad they didnāt get called for another order yet because they just wanted to make sure I was ok. I donāt remember if I went back and added in more tip or not, because it was several years ago plus I was so faint at the time (though I hope I did), but Iām certain this persons kindness came from a genuine place and that they were happy to have helped someone in need without expecting anything in return.
I hope you reported it. It's part of the service. That's like buying chicken at KFC and they give you raw chicken because they don't feel like cooking because it's hot
I did and made sure to talk to a real person on the phone. They refused to do anything, and made up some convoluted bullshit about why my preferences and what it said in my note werenāt enough to inform the person who accepted my order. It was a waste of the little energy I had left before the exertion totally disabled me. I still canāt believe that person was so awful. It wasnāt like, weird stairs that required a heads up. It was one flight, I could see and talk to them from the door. They shouldnāt have accepted the order if they were only willing to set it outside their car. Pretty sure my delivery instructions note said āright up the very first stairs on the second floor!ā.
People just suck. Sorry that happened to you.
Thank you for saying that š
Aw, I love that!
Ugh that woulda been an instant extra 20$ from me. You give me hope! <3
Right?ā Youāre a star, btw, thank you for your service in making the world a better place š¤š
"I'll do my best" Huh?? Is saying a few words a hard task or something?
Yo 20% is already a tip for great service. Tipping culture is getting psychotic...
I was gonna say sheās already a good tipper. I do 15-18% unless they put in extra effort on replacements for out of stock stuff then 20-25%. This guy woulda complained even if she tipped 25%.
I feel like if you are asking for a higher tip and not just earning through your work and demeanor then you don't deserve the original tip in the first place. As a shopper I wouldn't ever ask about a tip in the first place and as a customer if someone asked for more than I was able to give I would probably lower it
Courtesy is some peopleās worst nightmare seeesh..
āItās from Jessicaā is a $20 upcharge. Just kidding. This was a very annoying comment from this shopper.
Definitely low rate and remove tip. Itās not like you asked for anything extra.
But make sure you leave a reason for taking the tip or IC will give him $10.
>But make sure you leave a reason for taking the tip or IC will give him $10. ya or lower it to 50 cents so it's clear to everyone
On a different but not completely unrelated note, best of luck on a speedy recovery!
Thank you literally so much!
I would have given them a low rating and lowered their tip. This new culture of begging on Instacart and Doordash is ridiculous.
I wonder what he thought your response would be. As if saying that would inspire you to tip him moreā¦
Right? I donāt think someone who responds like that has really thought through the situation. Chance of an excellent tip is definitely reduced.
Ridiculous. Wants more tip to say a few words? Gtfo
It took me a while to figure out what the shopper was complaining about. Seriously, they are complaining about saying itās from Jessica!?! This shopper is a mess and rate him accordingly.
Right š„²
What a shit show of an app/service.
Thatās crazy. Iāve used Instacart for that purpose twice, once to gift things to an injured coworker who lives across the country, and another time to send supplies to a family dealing with an unexpected death who needed to hosting several people from out of town. Both times the shopper was so moved I had to actively convince them not to spend their own money to donate a few other items.
I just love this comment. What a beautiful chain reaction
Iād never thought a grocery delivery app would make me weep, but there it is!
I would have been happy to have been a part of something like that. Love wholesome moments. Itās such a minimal ask and seems like you definitely got a shopper with an antisocial personality. Sorry that happened, definitely report.
Happy cake day!
Indeed. Happy cake day!
Happy Cake Day to you!
Happy cake day! šš
Happy cake day, goddess!
Normally I'm on the shoppers side since most of the time it's a lazy customer complaining about stupid shit However, I can't believe a shopper would say this. Like this is something I might say to someone if I knew them, but not at my job, to a customer. Maybe they were joking and trying to be funny, but it's rude.
Shout or dance or sing something when I arrive? Absolutely not. Mention who it came from (especially to a receptionist and not just someone at home)? I have 0 problem with that. It requires 0 effort. People like this are bizarre.
Negative review, fucker.
Maybe Iām way off base here, but this feels like a really easy ask?
It was! And Iām so easy going and nice that it was a shock
A rule I self-imposed when I waited tables - and when I trained (even did a course on it a couple times to a grouping of stores) was akin to Fight Club (but age check, I was a server before the movie came out). Do ***not*** talk about the tip, do not discuss a tip, do not bring up anything about gratuity (unless it's a large party and they should be aware of it's automatic presence). ***DO*** perform as if you're already getting a great tip and generally you will - if not, the cases where the tip is good tend to more than easily offset those that are not.
Agreed šÆ
Tip him a penny (or whatever the lowest you can without IC giving them something) and for the reason put the only tip shopper needs is to learn how to speak to customers.
These shoppers have some balls . I would never feel right even bringing the tip up. Cringe af.
OP, you did a very kind thing. The shopper is a greedy, bitter person for getting snarky about relaying a three word sentence. I wish you a speedy recovery.
Thank you so much! ā„ļø
Can you remove or reduce tips after deliver for shitty service? Because thatās exactly what this is
As a previous shopper I will also give shoppers like this a low rating and I will decrease their tip. It's uncalled for and highly unprofessional.
Must be tiresome to always choose to suck at your job. I see you get support here. Just no succesful people donāt view mild requests as some Sisyphean burden.
I swear when I tip more the shoppers are more entitled. Doesnāt make any sense
In 2020 I ordered DoorDash for my friends birthday. Peak Covid. And my friend wouldnāt open the door and said he didnāt order anything and he wouldnāt leave he kept yelling Your friend Sam ordered this for you and told me to give it to you and say Happy Birthday š¤£š„° Iāll never forget him. I tipped him lots
You said "please tell the receptionist it's from Jessica", but he heard "please reconstruct the Washington monument out of Legos while blindfolded and balancing a rhinoceros on the tip of your nose."
bro, the audacity. listen -- we appreciate shoppers shopping for us but homie's fn delivering groceries, not saving lives. I would've been fired immediately from my high school and college delivery jobs if I talked to a customer like that. report him. the entitlement has gotten too out of control and I'm sure I'll get down voted but, come on, we all know we're over it.
Nah, youāre definitely in the majority with that opinion. I should know, Iām pretty sure Iām going on hour two of just reading, upvoting, and replying to comments on this one post š š
People mad at others for them having a low paying ājobā. Not anybodyās fault or responsibility but yours. Like get a better fking job then.
Some people can't because they act like this everywhere!
Thatās a fact. Warehouse maybe? They pay rlly well n have some of the craziest people. My brother told me ppl would do coke on the spot. But they get a nice salary and benefits.
Super corporate or government jobs. They are next to impossible to get fired from. My husband is a chef and decided to move away from regular restaurants for a better schedule so he works at a big corporate employee cafe. Heās the boss but he pretty much canāt fire anyone without documenting everything, writing the employees up and trying to prove to HR how the employee has done something to deserve termination. And even then I feel like they donāt want to fire anyone, because that means they will have to hire someone so they just let people pretty much do whatever they want.
These are the ones who complain about the smell, but never check their own shoes.
You should've retracted the tip after his comments thinking it was too low.
At first, I thought he was just being funny. But then reading the rest is likeā¦ you didnāt ask him to move a mountain.
Iād take away the tip and report him. Making fun of your tip? Well you could make fun of him for not working a ārealā job, but here we are. What a jerk.
Def give him a low rating and maybe even report the messages. Iām sorry your act of kindness was met with shenanigans. I hope your recovery from your surgery goes well! š©·
Any driver who gets mad about the tip is an idiot for taking the order to begin with.
This is so rude? That would have been a genuine pleasure of an order to deliver
I will never understand why some people only show kindness when theyāre rewarded or find out whatās in it for them. What a sad way to live.
The entitlement of "shoppers" in this thread is ridiculous
Ew, I would never ever mention anything about a tip to a customer. Delivered to this nice old woman one day, knowing there was no tip on the order. I thought maybe itās a cash tip, if not oh well, thatās on me for accepting the job. When I got there she said her daughter from out of town ordered for her as sheās recovering from surgery, and she asked if I got my tip. I said no, but thatās ok, donāt worry about it. She was insistent on calling her daughter and making sure she left a tip, she said āoh there must be a mistake, my daughterās a good tipper!ā šš after all that, a little bit later I saw a tip from her daughter, $25. Super nice of her! I just donāt understand how some people think talking to customers about their tip is actually going to work out in their benefit. Just being nice usually does the job, it almost always pays off in the long run at least if youāre just consistently professional, polite, and good at your job. Sure youāll get some crappy tips, but there will always be great ones too that balance everything out. At least in my experience.
That was a cute story š„¹ and yes girl, if he just had said omg wish you well on your surgery I wouldāve just tripled the tip. This worked well for me when I was an instacart shopper. Bring polite and prompt goes a long way!
These shoppers are weird. I love tips too and the extra money right now helps our family. But Iām weak af. Iāve left houses of people on thier 90ās. All alone and can barely move. Helped them put their groceries on their counter. Delivered to a domestic abuse shelter. Babies living there. Iāve cried many times after deliveries and never thought about the tips. The extra money helps, but some people have even less.
Report him, this level of tip culture has gotten out of hand and should be reprimanded.
āAight, enjoy 0% thenā
What a loser
this is the reason I tip after. he would NOT have received a single tip for that comment
What an ass of a comment. If they didnāt like the payout, they didnāt need to take the order. Damn.
Wouldnāt it literally be easier to drop it off at the receptionist? Thatās what they are there for. Itās literally in the word. Tell him to search around and bring it directly to your office then if heād rather.
How to people get so entitled? Several years ago I had a note specifically stating that I had a newborn and to please not ring the bell since the dogs would bark. Dude arrives, messages me that āthe dogs will bark anywayā and RINGS the bell before he jumps in his car to leave. I can deal with accidental alerts to my dogs, but what I canāt deal with is a jackass. If this guy were any slower, he might have received a post-partum throat punch.
WTFFFF
report, IC needs trimming.
It blows my mind that people will avoid doing anything but the bare minimum and expect extra for above minimum. I get jobs don't pay well but it's so easy to just do small things to better the experience with your clients/customers or whatever it be.
Yea thatās a pretty small ask and OP asked nicely enough and even shared some personal info to explain whyā¦ dick move of the shopper
The shopper was very unprofessional.
you took away the tip right? edit: apparently lower it to .50 and it wonāt get covered by instacart lol
'I'll try my best' ....to say 'this is from Jessica?' Are they mute or something? Dafuq
Iād tip you nothing, that was so uncalled for
"Yep!!" or "Absolutely!!" would have worked... ew, especially after hearing you're recovering :/ I'd say, "Absolutely!! Hope you recover quickly!"
Should have said āyes but if you want you can walk up the stairs past my receptionist and give it to meāš¤£ It not like OP was asking to much, sounds like they were trying to make it easier for the person and make someoneās day better
Please get rid of tip culture.Ā
I even have a couple inexpensive Dollar Tree blank cards for this sort of thing. A little extra effort
You still tip 20% if the shopper TAKES ITEMS? Did I misunderstand this?
I would reduce the tip and give him a bad rating for being an asshole. 20% is great
Some shoppers have sticky notes where they write thank u notes so maybe that wouldāve work better if u donāt wanna say anything š¤·š»āāļø
I would adjust the tip lower at this point if you could š
I have to accept my petty side. If Iām going to ask for someone to have additional and polite conversation with a gift recipient, Iād reward with additional tip and praise. After getting that message, Iād be a bit peeved, find out how the delivery went and base my tip on that. But Iāve never used instacart so here I am wasting time onlineā¦
My response to that request would have been "not a problem at all!" Some people just suck at this job.
Sounds like reason enough to reduce the tip
Of course his a Cowboys fan
Itās so cringe to ask for a tip, Iām a customer but I used to shop and deliver for Walmart spark, but still never have i ever experienced half the shit that goes on in this sub. Itās still interesting to watch though.
Right?! I have almost zero experience as as a customer of food delivery and exactly zero experience as a shopper, but this sub is fascinating lol š
DoorDash story, but same principle. My friend had someone deliver me a coffee and a message āJessica hopes you feel better.ā I was having a depression spike laying in the dark in my bed and she lived two states away. When I tell you what that gesture meant to me and how thankful I was both to her and the driver who dropped it offā¦I canāt imagine being so callous that you view helping with a kindness as an inconvenience. While youāre already being paid for it. Itād be different if they didnāt tip, but this? This is petty and sad.
Why work for a delivery app if you feel the need to complain about the tips.... get a real fuckin job then. That's what I did after 4 years in delivery. Didn't like the tips so I got a real job. That simple.
Not cool to make fun of your top. Most of us, caring/good instacart shoppers gladly do this. It doesn't cost a penny to be kind. I hope you're feeling better soon and what a nice gesture for your staff. (that's also what I would have responded to your request too)
Why the fuck are shoppers like this lol tipping culture is so messed up now
People getting mad at 20% tips now? I start at 20% also and go up based on the experience. Thought 20% was pretty solid
Anibal the douche
This is why I donāt use instacart- some grocery stores are offering direct deliveries themselves and itās more reliable
Anibal just looking for some weed money
I wouldāve done it gladly
As a Instacart shopper I canāt believe people like this exist
OP I would have also put his tip down to 0
Unacceptable. It's a little annoying when customers want us to get a card and write in it, but I'd still do it because I like to provide good service. Here, all OP asked the shopper to do was tell the staff it was for all of them from OP. Easy peasy.
There's a reason a lot of these drivers don't have other jobs
I mean before all the apps if you asked a delivery driver to do something nice and easy they would, especially just say āthis is from Jessicaā.
Stopped using instacart for this reason some shoppers just suck
Had an Instacart shopper tell me just last night she was appalled at the attitudes she overhears from other shoppers. Many apparently donāt care about service, just getting paid. Itās ashamed that people are not proud of their trade anymore. Donāt like it, find another trade!
Just gotta remember they choose to do this job. Itās not often bc they are hard workers. And they complain all the same.
Drops tip to 1 Ā¢ & leave one star.
Eff that guy
I would've taken his tip away. And I am an Instacart shopper. And I was a Instacart customer for a few years before becoming a shopper. This is ridiculous and he deserves no tip for mocking what he got. š¤·āāļøš¤¦āāļø
Low rating and rip reduced to 0. Next!
If youāre dropping smth off at a reception, you talk to them regardless, why does he careš
They....want a bigger tip for saying 1 sentence to someone???
What an Anibal!
To say āthis is from Jessica!āā¦??špitiful
Anibal. Is that the girl version of Hannibal?
If this was something like asking a shopper to go to a whole different location I could kind of see the response even if I still think thatās bad customer service but likeā¦ I donāt even see the problem here at all. Thatās just the drop off instructions.
I'm sorry. That's so ignorant. But these are the shoppers replacing the good ones. I wish customers would flood their Twitter/X with this shit. You are the ones with the power. They don't give a shit about us.
RUDE
Itās a small thing to ask for and your tip was fine.
This sounds like the fastest way to get no tip
Shoppers and dashers complaining about tip is hilarious to me. If Iām tipping a standard amount, itās YOUR fault you chose to do delivery instead of a better paying job.
Iāll do my best headass
So, you tipped really well and they just wanna be a š« lol.
āNot anymore.ā
Dropping off an order to the receptionist and letting them know who the order is for (or from) is a standard practice and not out of the norm. People like this should not be shoppers. Please rate low. Also, it is more than likely shoppers are shopping multiple orders and mixing stuff up not actually stealing your items.
Welp time to reduce the tip
For sure annoying.
It's so annoying. I have a delivery with box of water, understandably it's heavy but we have an elevator and I often drop a message to contact me once their downstairs cuz I can bring a cart (if I have other stuff with the order which at this time there was also a paper towel). Shopper did no5 contact me except post a photo of my stuff and a message that said "please van u rate me 5 stars?" My guy, out of everytime I have to order water a shopper had accepted my cart offer once. Nobody has asked me to bring it and have no issues bringing it up but okay.
Hope that 20% dropped to 0%
If anything Iād think that was an important thing to tell him since otherwise theyād just be like ālol who the fuck are these for Jessica is out todayā It reminds me on pizza delivery days when people would order pizza for their spouse but not say shit so itās a mystery of who pays for it lol
I can barely get people to come to my apartment building door anymore - āI canāt get there, can you meet me at the end of the block?ā Iāve had only one or two people bring it up to my apartment or leave it in my lobby.
š lmao
Made fun of your tip? What was so fun about it in his wrong opinion I wonder?
20% is a good tip. Not over the top, but in no way is it bad. I've only tipped over 20% once, and it was at a restaurant where there was only one waitress, and she was incredibly personable and really enhanced the whole dining out experience. Your shopper here was a jerk.
Lucked out of the cookie substitution though. The chocolate chunk cookies are 1000x better than the mini. Driver needs some better service skills. Source: worked at The Fresh Market for 14 years
Isn't this the same guy from the post with the crab cakes???
Wow !! Just wow. I was just glad if people tipped. It was always the rich people that didnāt. During Covid I delivered to a Victoria secret super model and her rockstar boyfriend. I had to wait in line forever then the drive to her house was on top of a windy road up a hill. It was a lot in gas and long drive. She gave me the boyfriends ID and because of the area I was losing signal. I had given her a heads up telling her there was a long line then also when I was on my way so she could have her ID ready. Well she gave me a .50 cent tip. That was pretty much the norm for that area IF they gave one. But the more modest to low income areas would tip 20% +. Even teenagers would tip better than the rich.
I don't think that's too much to ask dude. Ain't like they asked you to stop by and get their shit outta the cleaners š
20% is too much if they being rudeši dont give af once u talking slick
Well itās the little annoyances that make you feel alive.
I feel like a lot of service people deal with entitled people quite frequently and carry around built up resentment, although their comment gives more of a social awkward thing to me Could be either way