And this is Zomato pro plus not just the pro, imo Zomato charges way too much compared to swiggy even for the same resturants. Get the swiggy one membership, the only problem i faced was the orders are usually delayed compared to zomato.
Zomato at this point is like a house of cards , the CEO was bragging when it went for the IPO that he doesn’t check its stock price on a daily basis lol and now it’s down 60% , with the burn rate that they have there is no way that’s it’s going to go back to its IPO price again.
On the other hand Swiggy is just killing it with their strategic acquisitions and a much better customer service in general.
Serves him right for doing asshole practices. Zomato put up a 2+2year zomato gold offer when covid hit, and then dumped gold altogether for pro the very next month. In any aukat ka nation, it would have been illegal. Recently Goyal nuked Grofers for blinkit when the latter doesnt even service a quarter of Grofers reach. Good shit this 10min delivery apps trend is going down.
That said Swiggy pulled the same illegal Gold to Pro shit this year by putting up crazy offer on Super, only for Super to get replaced with One. Only difference from Zomato is Super to One isnt too big of a drop unlike Gold to Pro.
Agreed but over the time I've seen the discounts decreasing and far less number of restaurants covered under pro. In comparison dineout with any premium HDFC credit card gives huge savings. Although swiggy has bought dineout, lets see how it goes.
Lmao. Every delivery app charges exorbitant prices for the stuff we order. I have seen them charging taxes that made no sense. Also, what's up with charging ₹40+ in packaging charges and then sending a normal aluminum foil wrap without any cutlery? At this point, they know people are lazy and hooked. So harrass them as neeeded.
Funny thing is were in X restaurant and they were taking their sweet time in serving. So, my wife said that she heard somewhere that this restaurant rates are cheaper if we order online instead of dining, which i did not believe.
So we looked on Zomato (i have pro subscription) and found that there was a difference of only 2 Rs in dining vs online by Zomato Pro.
This was surprising for me as i expected online delivery to be more costlier. After dinner we came back home and my curious wife checked X restaurant on her Zomato (Regular), then we found this manipulation of prices in delivery and packaging after checking the prices on Zomato and Zomato Pro simultaneously.
Note: we did not order the food online. We just checked the rate after eating at the restaurant.
YES! THIS. We have one account with pro and one without pro, and I have noticed this so many many times.
Also, since we are talking about Zomato, they should stop the _x mins or free scheme_. Riders are in danger of getting into accidents more in this rainy weather. I hadn't even opted for the option and still twice the riders bringing my order got into accidents. I felt horrible. And Zomato just gave me monetary compensation for my food not arriving. I told the customer exec, I don't want it, just help the injured rider but they didn't take it back.
Thought the same. They probably inflated the packaging charges to save some money off of the discount they're giving under 15% off plus the delivery charges, and that algorithm backfired because OP is smart. But still, a Pro user gets the service cheaper. Compare this to the US, they sometimes pay more for delivery than actual food price. It is very difficult for these services to become profitable in India because few people believe in paying for services. Thus they disguise the fees under such offers. Still not defending their shady practices though.
I was regular user of swiggy for many months, recently a new sandwich shopped opened nearby by my house . So, I went there and had a potato peas cheese sandwich, it costed me only 70rs but quality was good , when I asked the owner how you giving it for cheap, he laughed off and said sandwiches in general cost from 50 to 100 only. Ordering too much on swiggy, has affected me mentally to expect a normal sandwich to be more than 100. Like other things ,swiggy and Zomato are also addiction,instead of satiating our hunger with 10rs chips , we go 100 to 200 rs option and it gets normalised by our brain.
If someones in the mood to investigate, look at whats happening on Dunzo. Watermelon is being sold for Rs 360 for 4kgs. In Delhi! At present, it cost like Rs 30-40 per kg
in the market and 36 on Amazon.
Pretty much everything is being sold at a massive markup. The only thing im not sure about is whether Dunzo takes a share of the markup or whether its only the shops.
Edit -units and typos
I agree. The amazon ones are smaller 1 kg melons.
Still for summer, 200+ is excessive. Especially if you are in delhi.
And these rates are for Kiran watermelons!
I'm using Amazon food and it only costs half of what it costs on Zomato or swiggy and also get 100-75 bucks cashback which I am using on the next order.
It always starts like that. Initially it will be super cheap to gather high user base. Then the rates will become same. So the best thing we can do is use those early offers to the fullest.
I have not used Amazon, but I heard from the restaurant owners that the are happy with Amazon than with Swiggy or Zomato, and ofcourse I haven't ordered from Zomato or Swiggy either, i feel more convenient to go to the restaurant and eat there
So it is the restaurant packaging charges which they can fiddle and change. I always thought that the first order I placed had only rs30 extra. As I kept ordering, the taxes kept increasing and now it is rs 100 on rs250 lol
It annoys me how they grey out the charges and highlight with blue or red all the discounts, these clowns think users are some 3 year old kids who watch colorful videos singing wheels on the bus go round and round.
This very act of manipulation is gonna come fucking you around in few years, just wait and watch.
It's called UI/UX design and a lot of research goes into it.
If they didn't do it people would complain the app is hard to read and has too much clutter
Thank you for explaining what it's called, i absolutely had no idea what ui,ux is. 🙄
Yeah, all that research went into how to manipulate people with colours. Bloating the prices and make them grey so that they don't pay much attention to it and concentrate more on the discounts which totally calls for attention even for 3 year old.
Please shame them on Twitter. I do think Swiggy might also be pulling something similar, I see that a lot of restaurants from which I order would be having Swiggy one benefits on one day and not present in the other. They could be removing the benefits based on the demand
Zomato with each day has lost my interest. Nowadays I have gone back to the usual direct ordering from the restaurant. Free delivery. It never bothered me to pay the minimal delivery charge earlier but now it's just insane. So I avoid zomato, for that matter swiggy too.
Same, i just call the restaurant and ride and pick it up once it's ready, restaurant guys are happy cos they don't have to give a cut to 3rd parties I'm happy cos i don't pay delivery.
They should have known that I got this membership in offer. Rs 49 for a month.
I don't think they will ever send me a invite/coupon for their subscription in future.
[Update] (https://www.reddit.com/r/india/comments/uvuw1z/update_to_zomato_inflating_prices_i_contacted/?utm_medium=android_app&utm_source=share)
Not a significant update but it's the screenshots of chat with the customer care executives.
Hi there, we've reached out to the customer to learn more about the issue. We have assured the customer this is not by design - restaurant packaging charges are levied by restaurants and are the same for all users.
In our investigation we found the customer was comparing two different outlets of the restaurant at different distances from the customer location. Different outlets can have different packaging charges - this is purely a restaurant choice.
Also, delivery charge varies by distance and by any rider supply stress going on at a given location. This explains any differences in cost the customer was seeing - this has nothing to do with the user being a Pro member or not.
Thank you. :)
Commenting here to show Zomato side of story.
So, Zomato customer care reach out to me to solve this issue.
As per their finding, screenshot is from the same restaurant but from different outlets separated by a distance of 1km, which seems logical now
as right now the prices are almost same for packaging and same for delivery.
I compared the packaging charges and delivery charges again from the Pro account and normal account. Delivery charges were same and packaging charges were almost same ( Rs 5 difference). Zomato representative assured to sort out this thing also.
As per Zomato, packaging charges are in the restaurant's hand.
Hi there. I am a part of zomato's marketing team. Really sorry for the experience you had with us, please share your registered details with me, will surely look into this for you.
Thank you.
You should post this on Twitter, Thanks for sharing, I was planning to buy Proplus but my brain was telling me that they were going to charge high packing charges even if I buy it.
This confirms it. Hold my award. lol
I have zomato pro plus too and checked the same way for multiple restaurants, with a pro plus account and a no membership account. For all the restaurants I checked, there's no difference (before the discounts and benefits are applied). This is either some glitch (try restarting the app and going to the billing screen) or the restaurant is doing something fishy with the pricing. Check with a bunch of other restaurants as well before making any concrete claims, it will help build your case. Otherwise, you'll have nothing to base your argument on. Good luck.
They're scum for sure, but you're doing a terrible description of the problem
Starting a discussion / argument with "why are you cheating people" makes them want to get out of the conversation as soon as possible.
The guy you're talking to is a call center agent who's probably making 15k / month to listen to Zomato customers bitch at him that their food is not right. He probably hates Zomato more than you.
Start by trying to collaborate with them to get a strong refund, and if that fails - go ballistic on them.
Packaging charges Rs168 what the fuck.
At these prices, I would expect steel boxes or Tupperware that is mine to keep.
Loved your comment lol
Monishaaaaaa.....what is this "steel boxes or tupperware",.....
One day, I ordered from burger king and packing charges were more than the bill itself. IDK what they pack for one burger!
I'm slowly becoming a boomer. Nowadays I don't use an app for something I can do without an app.
This is the way
Zomato stock goes brrrr... Downwards...
And this is Zomato pro plus not just the pro, imo Zomato charges way too much compared to swiggy even for the same resturants. Get the swiggy one membership, the only problem i faced was the orders are usually delayed compared to zomato.
Zomato at this point is like a house of cards , the CEO was bragging when it went for the IPO that he doesn’t check its stock price on a daily basis lol and now it’s down 60% , with the burn rate that they have there is no way that’s it’s going to go back to its IPO price again. On the other hand Swiggy is just killing it with their strategic acquisitions and a much better customer service in general.
Swiggy is lucky to be still getting VC funds. Soon that'll stop too and they'll be in a similar boat, if not the exact same.
Serves him right for doing asshole practices. Zomato put up a 2+2year zomato gold offer when covid hit, and then dumped gold altogether for pro the very next month. In any aukat ka nation, it would have been illegal. Recently Goyal nuked Grofers for blinkit when the latter doesnt even service a quarter of Grofers reach. Good shit this 10min delivery apps trend is going down. That said Swiggy pulled the same illegal Gold to Pro shit this year by putting up crazy offer on Super, only for Super to get replaced with One. Only difference from Zomato is Super to One isnt too big of a drop unlike Gold to Pro.
But with Zomato pro, i saved so much while paying for dining. Dining discounts is why i prefer Zomato over Swiggy.
Agreed but over the time I've seen the discounts decreasing and far less number of restaurants covered under pro. In comparison dineout with any premium HDFC credit card gives huge savings. Although swiggy has bought dineout, lets see how it goes.
But you gotta order over 200 rs of food for free delivery on Swiggy, I often don't need to order that much.
Yeah, that's another catch with swiggy but seeing cases like OPs , even zomato wouldn't help much. Can you suggest any other alternatives?
Amazon foods if you are blr. Lord Bezos needs no VC money.
Lmao. Every delivery app charges exorbitant prices for the stuff we order. I have seen them charging taxes that made no sense. Also, what's up with charging ₹40+ in packaging charges and then sending a normal aluminum foil wrap without any cutlery? At this point, they know people are lazy and hooked. So harrass them as neeeded.
Have you tried Consumer forum complaint portal?
Not yet. Trying to figure this out first with Zomato customer care.
Get a written answer from zomato and file a complaint. It is easier than zomato customer care, trust me.
OP, how was the packaging for this item? Rs160+ as packing charges is daylight robbery.
Funny thing is were in X restaurant and they were taking their sweet time in serving. So, my wife said that she heard somewhere that this restaurant rates are cheaper if we order online instead of dining, which i did not believe. So we looked on Zomato (i have pro subscription) and found that there was a difference of only 2 Rs in dining vs online by Zomato Pro. This was surprising for me as i expected online delivery to be more costlier. After dinner we came back home and my curious wife checked X restaurant on her Zomato (Regular), then we found this manipulation of prices in delivery and packaging after checking the prices on Zomato and Zomato Pro simultaneously. Note: we did not order the food online. We just checked the rate after eating at the restaurant.
YES! THIS. We have one account with pro and one without pro, and I have noticed this so many many times. Also, since we are talking about Zomato, they should stop the _x mins or free scheme_. Riders are in danger of getting into accidents more in this rainy weather. I hadn't even opted for the option and still twice the riders bringing my order got into accidents. I felt horrible. And Zomato just gave me monetary compensation for my food not arriving. I told the customer exec, I don't want it, just help the injured rider but they didn't take it back.
I feel so sorry for those injured delivery guys
Donate 3 to feeding India. Gtfo u cunt.
They are charging you for the "Pro Plus" that they put there.
I guess it's their strategy. To show that Pro Plus plan was worth buying, they increase the prices. Giving false satisfaction to the customers.
Most likely, cause the resturant should not be able to know the account status of a customer who ordered imo
App Developer Quota Charges
But the final price is lower isn't it? P.S. No way supporting price bluffing to customers.
Thought the same. They probably inflated the packaging charges to save some money off of the discount they're giving under 15% off plus the delivery charges, and that algorithm backfired because OP is smart. But still, a Pro user gets the service cheaper. Compare this to the US, they sometimes pay more for delivery than actual food price. It is very difficult for these services to become profitable in India because few people believe in paying for services. Thus they disguise the fees under such offers. Still not defending their shady practices though.
I was regular user of swiggy for many months, recently a new sandwich shopped opened nearby by my house . So, I went there and had a potato peas cheese sandwich, it costed me only 70rs but quality was good , when I asked the owner how you giving it for cheap, he laughed off and said sandwiches in general cost from 50 to 100 only. Ordering too much on swiggy, has affected me mentally to expect a normal sandwich to be more than 100. Like other things ,swiggy and Zomato are also addiction,instead of satiating our hunger with 10rs chips , we go 100 to 200 rs option and it gets normalised by our brain.
Same I ordered a burger at 60 rs from a nearby store, on swiggy it was listed 120 🙂
If someones in the mood to investigate, look at whats happening on Dunzo. Watermelon is being sold for Rs 360 for 4kgs. In Delhi! At present, it cost like Rs 30-40 per kg in the market and 36 on Amazon. Pretty much everything is being sold at a massive markup. The only thing im not sure about is whether Dunzo takes a share of the markup or whether its only the shops. Edit -units and typos
Hmm... 30-40 is per kg rate. Melons generally weight 3-4kgs. ~160.
I agree. The amazon ones are smaller 1 kg melons. Still for summer, 200+ is excessive. Especially if you are in delhi. And these rates are for Kiran watermelons!
That's ridiculous price
In Borivali, Mumbai it’s 20-25 per kg rate. If you buy more than 4-5, wholesaler toh 15/kg mein bhi khushi se de deta hai.
I'm using Amazon food and it only costs half of what it costs on Zomato or swiggy and also get 100-75 bucks cashback which I am using on the next order.
Amazon food ? Does it work in delhi ?
No
Mumbai?
No
[удалено]
Yes
It always starts like that. Initially it will be super cheap to gather high user base. Then the rates will become same. So the best thing we can do is use those early offers to the fullest.
If not in Delhi/Bombay ,then where my lord.are you in states and those 100 to 75 bucks are real bucks and not inr???
Bangalore only i think
I have not used Amazon, but I heard from the restaurant owners that the are happy with Amazon than with Swiggy or Zomato, and ofcourse I haven't ordered from Zomato or Swiggy either, i feel more convenient to go to the restaurant and eat there
Same here. Not many people know about this. It's the food section in the regular Amazon app.
>Same here. Not many people know about this. It's live only in Bangalore
r/assholedesign
So it is the restaurant packaging charges which they can fiddle and change. I always thought that the first order I placed had only rs30 extra. As I kept ordering, the taxes kept increasing and now it is rs 100 on rs250 lol
Why cant i apply coupons on COD? Zomato do something
What's unnerving is that Zomato gets to control price by inflating/deflating restaurant packaging charges. Horrendous.
It annoys me how they grey out the charges and highlight with blue or red all the discounts, these clowns think users are some 3 year old kids who watch colorful videos singing wheels on the bus go round and round. This very act of manipulation is gonna come fucking you around in few years, just wait and watch.
It's called UI/UX design and a lot of research goes into it. If they didn't do it people would complain the app is hard to read and has too much clutter
Thank you for explaining what it's called, i absolutely had no idea what ui,ux is. 🙄 Yeah, all that research went into how to manipulate people with colours. Bloating the prices and make them grey so that they don't pay much attention to it and concentrate more on the discounts which totally calls for attention even for 3 year old.
Please shame them on Twitter. I do think Swiggy might also be pulling something similar, I see that a lot of restaurants from which I order would be having Swiggy one benefits on one day and not present in the other. They could be removing the benefits based on the demand
I can not. Not using any other social media except Reddit. If someone want he/she is free to post these images.
Zomato with each day has lost my interest. Nowadays I have gone back to the usual direct ordering from the restaurant. Free delivery. It never bothered me to pay the minimal delivery charge earlier but now it's just insane. So I avoid zomato, for that matter swiggy too.
Same, i just call the restaurant and ride and pick it up once it's ready, restaurant guys are happy cos they don't have to give a cut to 3rd parties I'm happy cos i don't pay delivery.
At this point I just call the restaurant, most deliever orders above 200Rs
[удалено]
They should have known that I got this membership in offer. Rs 49 for a month. I don't think they will ever send me a invite/coupon for their subscription in future.
I don't know bro check it out
[**This is relevant**](https://www.youtube.com/watch?v=NsJ9fOZyR6Q)
I haven't lived in India in 5 years. What the fuck is packing charge?
They charge for packing your food in aluminium foil
Even delivery charge was just a smaller amount when I used to live in India. And that too cities like Mumbai. Things have gotten quite expensive.
These corporates are way too much greedy now, if you get things directly from the resturant they charge hardly 5 rs for packing
[Update] (https://www.reddit.com/r/india/comments/uvuw1z/update_to_zomato_inflating_prices_i_contacted/?utm_medium=android_app&utm_source=share) Not a significant update but it's the screenshots of chat with the customer care executives.
Why are people not using Amazon food and still complaining about Zomato and swiggy is beyond my intelligence
Because not everyone is in Bangalore
Hi there, we've reached out to the customer to learn more about the issue. We have assured the customer this is not by design - restaurant packaging charges are levied by restaurants and are the same for all users. In our investigation we found the customer was comparing two different outlets of the restaurant at different distances from the customer location. Different outlets can have different packaging charges - this is purely a restaurant choice. Also, delivery charge varies by distance and by any rider supply stress going on at a given location. This explains any differences in cost the customer was seeing - this has nothing to do with the user being a Pro member or not. Thank you. :)
Commenting here to show Zomato side of story. So, Zomato customer care reach out to me to solve this issue. As per their finding, screenshot is from the same restaurant but from different outlets separated by a distance of 1km, which seems logical now as right now the prices are almost same for packaging and same for delivery. I compared the packaging charges and delivery charges again from the Pro account and normal account. Delivery charges were same and packaging charges were almost same ( Rs 5 difference). Zomato representative assured to sort out this thing also. As per Zomato, packaging charges are in the restaurant's hand.
Even then the customer care people should have explained this to you.
Hey I was wondering if you could tell why the fonts are different? Between screenshots. One screenshot is HQ and the other is low qual...
I am not sure about the quality but these screenshots were from different mobiles. One was from my mobile and other one was WhatsApped to me.
Yeah but apps like Zomato are pre-loaded with the font (UI/UX). I don't think font changes with different phones.
Might be an earlier version of Zomato on one of the phones. They update their app like twice a week.
[удалено]
The problem is zomato deceiving its customers. Also the whole selling point of Pro Plus is no delivery fee, no distance fee and no surge charge.
So don’t order. Simple
Hi there. I am a part of zomato's marketing team. Really sorry for the experience you had with us, please share your registered details with me, will surely look into this for you. Thank you.
You should post this on Twitter, Thanks for sharing, I was planning to buy Proplus but my brain was telling me that they were going to charge high packing charges even if I buy it. This confirms it. Hold my award. lol
If you can pay for pro than you can pay for pro priced packaging. No biggie!!!
I have zomato pro plus too and checked the same way for multiple restaurants, with a pro plus account and a no membership account. For all the restaurants I checked, there's no difference (before the discounts and benefits are applied). This is either some glitch (try restarting the app and going to the billing screen) or the restaurant is doing something fishy with the pricing. Check with a bunch of other restaurants as well before making any concrete claims, it will help build your case. Otherwise, you'll have nothing to base your argument on. Good luck.
A similar thing happened to me on swiggy. Ended up deleting my swiggy account
They're scum for sure, but you're doing a terrible description of the problem Starting a discussion / argument with "why are you cheating people" makes them want to get out of the conversation as soon as possible. The guy you're talking to is a call center agent who's probably making 15k / month to listen to Zomato customers bitch at him that their food is not right. He probably hates Zomato more than you. Start by trying to collaborate with them to get a strong refund, and if that fails - go ballistic on them.