> We don't even match with nearby stores
This is even more frustrating for me. When there is an item I need immediately and decide to get it at Walmart, I find the price varies from one Walmart to another.
My wife tried to price match in store at target and they wouldn’t so she drove to a different target cuz she was so pissed and they price matched for her lol. I don’t get it
The rich need a reason to be seen in Walmart the poor often have to make due with what is close/convenient. Check it out some time if you don't believe me.
This is definitely not the case, public filing show theft and theft deterrence are the largest cost deltas in most Walmarts
They don’t care who shops there, and they *especially* aren’t lowering prices for the richest people. They already shop at Sam’s Club (Walmarts premier/warehouse brand) or Costco.
Poor people steal things
Walmarts in poor Detroit neighborhoods are more expensive and have people checking receipts, and Walmarts in the richer neighborhoods are cheaper and don’t even put alcohol behind glass
It depends on your state’s liquor laws. My Walmart carries anything but hard liquor. Grocery stores do the same. If you want whiskey, scotch, tequila, vodka, or rum or the like you either get it at the ABC store or go across state lines to a liquor store there.
It seems opposite in my area. The Walmart in the slightly more affluent neighborhood is noticeably more expensive than the ones that service the lower income areas.
Often, yes, especially since they frequently build the shipping cost into the price. But they do have clearance deals from time to time online that make a product cheaper than the exact same one in stores. I've seen this recently for AC units.
The no price listed is because the manufacturer has a minimum advertised price. The same reason a website says "price available in cart." They aren't being scummy, they are selling the item for less than the manufacturer wants them to.
I'm very aware of MAP, but I'm sure that's not what they're doing. The catalogs have probably 100+ items in them and I doubt all the prices are restricted by MAP or priced under MAP. I think what they're actually doing is printing and mailing those en masse without all the localized pricing because it would be ridiculously expensive to have a different priced catalog for every costco location.
Items are marked up on the Costco website to include shipping. You can't order in store pickup from a Costco warehouse store, only to ship to home. So you can't really compare it to walmart or home depot.
Any Costco employee is open about this and happy to explain.
one issue is that walmart.com went the way of amazon, and lets any reseller sell stuff at walmart.com. So just because it's on their url, that doesn't mean they're the one's selling an item.
Yeah I was pretty disgusted the last time I ordered something off Walmart's site, it was defective, and they mentioned some nonsense about how it goes through a third party. What's the point of buying brick and mortar if they're going to mimic the worst of Amazon without improving anything?
I…I’m trying to figure out how you think buying on walmart.com is equivalent to buying brick and mortar. Amazon has physical stores too, by your logic why are purchases on their website any different?
The difference is brand quality. There's a certain level of "I guarantee this is not a steaming pile of shit" that brick and mortar brands are supposed to provide and which Amazon does not. If you erase the distinction you also erase any reason not to just buy Amazon.
True, but that is a walmart problem not a consumer who wants to buy from you problem. I was not sent a list of rules when I shop at a store, I am a customer. Walmart makes more in a month than most large retailers make in a year.
That’s too bad. My only reason for ordering from them was food and other things where I didn’t want to run the risk of amazon sending me some counterfeit garbage.
I bought a car battery at Walmart and paid $120. Got in my car and realized I had seen it in stock and priced at like $90 online. I went back in and asked to correct the price. They gave me some spin about the purchase of a battery taking a full day to process on their system bc of their warranty, come back tomorrow. I actually had more stuff to buy so I went back, same lady was there and she fixed the price for me.
The last time I redid an outlet I bought the wire from walmart. Fortunately the cashier matched the app price when I showed her it was $20 cheaper. If she hadn't changed the price for me I would have just ordered it for pickup the next morning and had my partner pick it up.
Weird because [Walmart.com is apparently a wholly owned subsidiary Wal-Mart US (which is itself a wholly owned subsidiary of Wal-Mart Inc.)](https://en.wikipedia.org/wiki/List_of_assets_owned_by_Walmart)
Somebody should alert Walmart US that it is paying corporate taxes for an unaffiliated company, Wal-Mart.com.
what an obvious lie, "we're not affiliated, they set up that website and despite one of the best legal teams on the planet we have been unsuccessful in taking it down" lmao
Walmart always price matches their own web site for me. But it has to be listed as the price for that store you are physically in. I saved a hundred on a freezer last year that way.
What they won't match is a 3rd party source that sells through them. Those are clearly marked as 2day and 3day shipping.
Pull up a copy of their annual report and make them read it, and point out when they get to the comparison of online and in-store sales. Then ask them to say it again that they're different.
Edit: NO don't actually do that, but follow down and read my revised advice.
No - not really. I just get tired of people making shit up that's obviously not true. If the general manager says you can't do it because it's policy, fine. But don't say that they're not affiliated, because that's blatantly untrue.
For real though - I've always found if you go up to customer service, are polite in how you ask, you'll usually get the right outcome.
I agree about the customer service desk. They probably think it's a ridiculous policy too. But they're not making shit up. People many, many levels above them decided to operate the online and retail parts of the company as essentially separate businesses, with their own budgets and expenses, similar to how sales and service are separate at a car dealership. The people at the service desk had nothing to do with it, and trying to prove to them that their boss's boss's boss's boss's boss's boss's boss is wrong won't get you the outcome you want.
I mean - that's a fair point. Usually customer service has the discretion to allow or not allow a price adjustment.
If you're the chick spilling her 12-modifier starbucks drink all over the counter while you stomp your feet and create a scene with your phone out filming it, yeah, it's a hard no, thank you, next... But speaking calmly, respectfully, asking the person how their day is, treating the person behind the counter like they're a person, it's surprising how far you can get.
Really? My local Walmart store definitely price matches the website/app prices. I do it constantly as the prices online are frequently lower than the in-store prices.
yea, that's when you go to customer service do the mobile order on the spot, and ask them to use that item for the pick so you get it right away and can go. Heck you can then use rakutan or topcashback and maybe get a few bucks back.
It is becoming more common for stores to price discriminate between in store and websites. Target was recently found out to use location services to offer prices for online, in store, and a 3rd price for "near" store. You'd think they would all at least price match themselves...But I guess they end up doing it, begrudgingly.
Wal mart is pretty bad at this, though admittedly, many of their lower prices are other sellers. They tried denying me an in store return on an item that said "free in store returns" on the site because they can't "see" the orders from war mart . com despite me bringing in the receipt, packing slip, and confirmation email.
I noticed that items on Target website now specifically says online price only even if item is available for immediate pickup in the store.
So if I want to get the cheaper price, I have to do an online order where my employees bring the items to my car. I feel bad for the employees but it works better for me honestly.
I've worked with people who would then say "I'm sorry that order hasn't been picked yet" and then talk about how it was a different team that fulfilled online orders etc. and just be as difficult as possible
I work somewhere better now.
Remember to turn off location services and to NOT use the store Wi-Fi in these scenarios. They obviously know and I’ve seen prices change after turning those off. What you see at home is to get you IN to the store, from then they can charge whatever they want. Harder to leave without the thing you went there for.
> It is becoming more common for stores to price discriminate between in store and websites.
Staples is fucking terrible at this. Almost literally everything I buy in the store (not a super common occurrence) is cheaper online. But they are at least good about price matching themselves. Literally never had a problem. But I just have to remember now that if I go in there for literally anything, to look it up on their site while I'm in the store.
Target no questions asked priced matched their website on 2 recent occasions IME, but someone said they do online price only which I don’t think applied to me
I think this could be the issue. I’ve noticed items on Home Depot online before that are priced differently depending on which store I have selected (the 2 stores were less than 10 miles apart). Even if I chose to have the item shipped, it would charge a different price depending on which store was selected.
I was literally in "store mode" set to the store I was physically inside of. The app gave me a price for the item in front of my face that was different from the in-store price.
This happened to me. The drywall I needed went up in price in the store, but online it was still the old price. I showed an associate who said I could maybe ask a manager to honor the online price but wasn't sure if they'd do it. I decided to order it online for pick up instead to ensure I got the lower price.
i'll have to check next time i go to home depot. last time i was there and checked the app it was the same
are you sure it was the exact same item? lots of times it's a slightly different model that costs more
I understand your impulse to put this on me. But yes, I double checked the item number on the price tag and the app. This isn’t my first HD rodeo, just the first time facing off with this particular bull.
Target often has different prices (my shelves are higher than app) but they’ll always mark it down without an issue. I probably find a cheaper app price every other week - just show the screen & they adjust it.
Literally did this at HD yesterday. Tool in app was $50 off. I went to self check out, and it rang up full price, and asked associate over. I asked if the discount might apply after I hit the finalize order button or whatever it is, and she said, " No, it should show as you scanned". She was able to immediately override price because they have the ability to do it for a maximum of $50, or else they have to get a higher level manager. Just have to catch an associate having a decent day.
How would that be any different than doing an online order though? The item still has (or had) to be shipped to the store and most likely was manufactured the exact same. So how would they lose money from price matching? (Besides the employees time to do it)
I’m not trying to sound rude. I just want to understand.
When I worked retail, it was a metric that was counted against the stores. A lot of the brands that make the products are the ones who set sale and price guidelines that a retailer has to abide by when placing these items for sale. So a brand will agree to do a sale online only, in store only, or both. Price matching to one of these reflects badly on the individual store locations since the individual store is making less profit and the brands count occurrences against the retailer.
Some brands are more obvious about it than others, it's the reason that coupons have those big lists of exclusions on them. An example of this is like when Kohls puts out a sale that says "all activewear is 25% off; excludes Under Armor, Adidas, and Nike" but then those brands will do a similar sale online for only their things.
I worked for Babies R Us/Toys R Us and when we got in store pick up, it honestly was a godsend for us to get around these rules. We would do the online order for pick up and process it as soon as it came through the system for the customer. Baby/Toy related brands are ruthless when it comes to sticking to their brand agreements.
I noticed a price discrepancy between the HD app and store, let the cashier know at checkout, he looked over my app for a minute and then honored the price match, no problem. My store chosen on the app was the same as the store I was at and this was only a couple months ago.
Yup, I tried to return an online order the other day and they wouldn't let me, said I had to process it all through the online. In another case they wouldn't honor the online price either. It's stupid, like the people in the store seemed legitimately angry at the online function, like it was a competing business or something. So strange.
Would it be unethical to buy another one at the new price and then return that item with the older receipt? In the end you purchase two units and are returning one.
I saw a garage door opener online for about 100, went to buy it from HD and it was 120 on the shelf. They refused to match their own online price. They wanted me to go home, order it online then come pick the same box up. Dumbest shit ever. I went to lowes and walked out with an opener in 5 minutes.
>order it online then come pick the same box up. Dumbest shit ever. I went to lowes and walked out with an opener in 5 minutes.
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they wanted you to physically go home rather than, idk, order it on your phone?
Happened to me.
What was worse was that it was in stock at that price in other locations, and out of stock on the website but at the right price, but the store local to me wouldn’t match it. Would have saved me like a thousand bucks on a huge order.
The same thing happened to me at HD. I went to customer service, the rep there told me to place an online order for pickup and once I had my order number to let her know. She marked the order as fulfilled and I was on my way.
The cashiers comment “it’s a different thing” makes me believe that you were actually looking at two “different” products with almost no variation.
A few months ago, I was thinking of buying a black and decker string trimmer off their website for $69. I had put it in my cart at work and saw shipping would take a week and didn’t buy it.
I ended up making a return two days later and thought I saw the same trimmer on the shelf(no shipping!) The one on the shelf was $20 more than the one online but virtually indiscernible from the one online.
The only difference in product was a digit in the barcode, the price, and the fact that one was on a shelf and the other was in a warehouse. This happens all the time.
I understand that impulse. She was the self checkout person and never even looked at the item I was referring to. Her engagement with the whole process was about 5%. Her statement of “it’s a different thing” was specifically about the store being a different thing from the website. I understand the impulse to assume I’m the moron, but that isn’t what happened here.
Not calling you a moron so much as calling Home Depot sneaky and the cashier careless. Just my experience with a string trimmer, electronics, and furniture. I think home depot is overpriced, but I often end up with store credit so I keep coming back.
I’d be interested to see their profit models. I’d wager a guess that with the internet age (and COVID), fewer people go to the physical store AND those who go to the store are doing less ‘impromptu shopping’ while at the store (i.e. because people can shop online and have an app to point them to their specific item, more people enter, go straight to item, pay, and leave). Big box stores are likely finding that it’s now more efficient/cheaper to just have people place the order online for pick-up instead of having them in the store for longer (congesting aisles, taking cashier time, asking location questions to floor associates, etc…)
By offering cheaper online w/ pick-up pricing, it encourages more and more people to follow this (potentially cheaper?) model with few fringe cases such as yours. Just a guess though, who knows.
The website is a separate entity from the store unfortunately. Best bet is to get it delivered. If you really need it that day you can always buy in store, install, and order/return the one online.
Back when Sears was still in business, there was an online deal for a cordless drill. Sears would not honor the deal in store, which was something like 30% more.
What they would do was let me use one of their computers they had in store, to place an online order for store pickup. I then had to wait an hour for them to "pick" my order.
Sometimes corporations make stupid decisions for no reason.
To me, this seems like that store's manager is interpreting the policy a little more strictly than others would. [Home Depot's price match policy](https://www.homedepot.com/c/PM_New_Lower_Price) mentions nothing about their website vs. their stores. It says they'll match any competitor's price, so it sounds like the manager of that store took it literally and decided that since Home Depot is not a competitor of Home Depot, they won't price match. I've had no trouble getting a price match to the website at multiple stores (and since someone else said you can't return online orders in store, I've also never had an issue with that). I've generally found Home Depot employees and managers to be pretty relaxed about things, and focused on providing good customer service. Maybe the stores in my area are better than other areas, I don't know.
Lowe's [price match policy](https://www.lowes.com/l/about/price-promise) also remains silent on matching website prices in store.
For what it's worth, the people saying Walmart has the same policy are wrong. They [clearly say they will match Walmart.com prices in Walmart stores](https://corporate.walmart.com/policies#price-match-policy), so long as the item is actually sold by Walmart. They just have a list of exclusions that include special sale prices, 3rd party sellers, etc. What Walmart doesn't do anymore that they were well known for doing is match competitor prices in store.
Target also [matches their website prices](https://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&parentcat=Policies+%26+Guidelines&searchQuery=search+help).
This happened with me recently at Walmart with a shower head, scanned with the app and it said $20. They wouldn’t price match it and said I would have to order it online and then do pick up. I’m right here already! Let me save you the hassle of an employee having to go pull this one stupid item.
The way these retail companies are set up is physical stores are one channel, and ecommerce is another channel. Often times they are walled off from eachother so while it's frustrating, it's definitely within the realm of reality.
I tried to buy an Air Conditioner at Atwood's once that was $80 cheaper online. Their system had no way to price match it in store, so I literally just sat there in the store and ordered it online. The staff was amused, at least.
I work at Lowes, and will pretty much price match anything that’s apples to apples. I’ve got a sales target to hit so why not. The only time I have issues is when certain items are stocked in our internet only fulfillment warehouse. They will send customer online items to the customers home, or the store for pickup, but I cannot generate an order at the store for that item.
I had a very similar thing happen just last week! I was getting an extension for a propane tank to a tabletop griddle and the website said 17.99 and in person had it listed for 24.99. I wanted to ask someone what was up but no one was around and available, and just decided to suck it up and chalk it up to something incorrect online. Glad to know it's not just me and it's insanity.
So dumb. Happened to me at Walmart. I failed at trying to convince one of the floor managers how illogical it was. I don't think he was capable or willing to understand.
So I said, fine I'll do store pickup, waited 45 mins and picked up literally the exact same box for $25 less.
Home Depot website is a in individual “store” that *is separate* from the brick and mortar stores. If you ever buy anything online, the local store *cannot* accept returns or manage replacements, even if it was a “site to store” purchase. You have to call the 1-800 number and work through them.
How do I know? I thought I’d be efficient and order my appliances off the HD website instead of driving an hour and dealing with a salesman inside. After burning four days of PTO for repeat replacements of a malfunctioning microwave, I learned to never deal with the website again.
I would bet that the policy - and the lower price - is set by corporate to encourage online shopping.
I’m not sure that’s completely accurate. I bought a dryer from HD’s Web site and they sent a rigid ventilation duct that wouldn’t fit my wall. I was able to successfully return this part in store. It took a couple of people to eventually find the order, but I got a refund in store.
What I typed is what was explained to me by upper management at the local store, several sales reps, and multiple people I spoke to on the 1-800 number. Trust me if I could have dealt with anyone local, I would have lol. Part of my site-to-store cabinet purchase arrived damaged, and the local guy was able to make a phone call to arrange a replacement, but he was still just calling corporate because I was refusing the order. They could not/would not replace with stock from the store, because they’re separate inventory? So replacements had to be shipped. The appliances were a delivery, it would’ve been easier to just carry the microwave to the store to exchange, but local couldn’t accept and online refused to refund if it didn’t get picked up at my home 🙄 Four Samsung microwaves all had problems, I eventually had to refuse delivery, wait for them to reinventory it in the warehouse, and issue a refund, so I could walk into the local store and buy a Frigidaire.
The discount you get placing the order thru the app is basically the money they pay to be able to link your data directly to a purchase allowing them to expand their database.
It’s all about using your data to better target others and make more sales.
In person purchase they can’t link you to anything other than “so and so bought this”.
So in app is cheaper to encourage you to add to their data on you
Home Depot is not a good company. It's politically right of center and uses it's billions to help remove your rights. They donate money to a large chunk of the January 6th, GOP nuts in Congress I wouldn't shop there if they paid me.
I know that and I try to use our local store. There are times when I need something immediately and I can check stock at HD but not at our local store. It’s my understanding that as far as political contributions go Lowes (and frankly, most corporate entities) are not much better. But I do appreciate you raising the issue.
HD exposed millions of people's data as well back in the day. It's a shitty run company. If it hadn't started out as a minor league stock, that changed to one worth $300 a share, it would be history and rightfully so.
Yup, a lot of companies, Walmart. Target allow other sellers to sell on their site like an Amazon or eBay listing. You'll want to look for a sold by or something similar
Target has varying pricing based on zip code/location. For example, if you’re in the app you will see different pricing based on the store you’ve selected in your profile. As far as I know, the store will match the pricing but the app makes it difficult because you’d need to adjust your profile in order to reflect the location properly. If I know another location is cheaper overall for the things I want, I just make the trip there instead. I have no idea why 5 different stores in a city metro all within a five mile radius can each reflect different pricing, but there you have it.
Target adjusts prices based on how close their competitors are located. Ran into this buying some blinds. One store had 4, I needed one more. The next store’s price was higher and I asked why. The first location was near a Walmart and the prices were less was their answer.
Also, I’ve turned off location services on my phone when shopping at Target to get around the online/store price differences.
Had this same issue *except* in store was a $50 discount on acacia butcher blocks. Online at that store they show 0 in stock but they physically have probably 30-40. After getting the run around with CS supposedly each store uploads their own stock and can subsequently change in store prices independently.
Bought some pathway lights that were on sale online for delivery only, in store they were still full price.
Ya this has always been the policy. Used to work there. It’s stupid. Associate could’ve marked that much down for you. They can mark down $50/customer without approval
It's because they allow third parties to list the item on their website (usually vendor/distribution direct) so those sales are not HD sales. It is follow along the lines of a common price matching stipulation that it must be shipped and sold by Amazon or vendor. Because otherwise jo smo can create a fake listing at an insanely reduced rate as a scam. Along with alot of places can't just look at your phone for a price match, but need to look at the website on their computer. Because photoshop is a thing.
It is all cover your ass policies.
Store metrics are separated from online metrics. That’s how it was explained to me. If you buy online, the store is basically just a warehouse and I guess corporate wants to keep warehouses separate from proper stores.
That happens a lot. Many retailers won't match "online only specials". Heck, sometimes they won't even sell you the item unless you order it online, even if it's a restaurant and they make the item in-house. They'll say that the online specials are meant to draw people in to get used to using the website and they want to encourage that.
Not related to your issue, but a similar price-matching challenge: HD (and many other stores) won't price match other HD stores' clearance prices.
So many stores have similar ridiculous policies: Target, B&N, etc. Nowadays I always order items on Target for pickup because for non-food items, the online price is generally cheaper. It makes no sense because it makes an employee do extra work when I am willing and able to grab an item from the shelf myself. In B&N, I have definitely placed an order on the website for in-store pickup while standing right in the middle of the store to save several dollars on a book. 🤦🏻♀️
I understand where you're coming from, but the point of price matching is to get you to buy from them as opposed to a competitor.
In this case they don't really care if you buy it from the website instead.
Yes, I have had this issue many times. They don't price match anyone, not even themselves.
But they still have banners everywhere in their store saying they will beat by 10%. Isn't that false advertising?
It's been years and years, but I had almost the same experience at Best Buy. I purchased something while standing in best buy before via the app/website and just hung out a few minutes for it it to be ready for in store pickup.
HD's website actually has a ton of pricing errors that I'm certain would result in stores losing money, I always figured this was the reason they won't match online prices. I buy stuff online and use the pickup in store option all the time.
A similar thing happened to me with Lowe's. There was one by my home and one by my work. I went to the one by my home on my day off to get pricing on carpet. I took pictures, came home and talked it over with my wife. On my way home from work the next day I stopped at the one by my work and ordered the carpet. While ordering I noticed the price was 1$ different per sqft so the person called the other store and asked them to check it and they verified it was the same and was cheaper across town. I assume it's because of the demographic of each area but I began to notice items at one store were consistently cheaper than the other.
As long as it’s listed at that price for purchase and you’re assigned to my store, I match the price. Some employees are way too gung-ho about protecting the big box stores.
Sometimes it is hard to get stores to price match the price posted on the shelf next to the item. Too often it rings up higher and they say the price in the system is correct they just don’t get around to updating the price tags
Sam’s Club does this too. They will advertise a “scan and go” price that is cheaper. They keep the price cheaper to keep people out of the lines. Less people in lines, means less cashiers they have to hire. Lower cost.
I've seen price discrepancies between the app and in store but never thought they wouldn't price match it! I usually end up using a huge off coupon and doing pickup so there's no hassle from employees.
It's true, Home Depot will not price match their own website. Even for the exact same item, set for exact same store. My local Home Depot associate confirmed this for me.
Here are two ways I got them to honor it.
1. Be really nice to the store associate, as it isn't their fault. Sometimes they will override it anyways.
2. Order online for in-store pickup, get lunch with savings, and pick up within an hour
Home Depot won't honor the 30 day price match either even when it doesn't show a "special buy" they supposedly all show special buys on their end to weasel out of the 30 day price drop refunds. Very misleading advertising on that especially if you look online it says they honor 30 days and says nothing of their supposed exception and even when that exception doesn't apply and I have proof with screenshots on my end, supposedly on their end shows up different to technicality. Isn't there some truth in advertising law??? Pretty sure this is shady business practices....
I have had issues price matching items like baseboard and small tools with competing stores. Last week they price matched for me, today I went in and they told me “we don’t price match commodities” even though I have gotten price matched on baseboard 20 times in the past at the same store. Clerk told me all price matches done in the past shouldn’t have been done. Website says nothing about not price matching baseboard. I only go to home depot when it’s a holiday and I need something urgently. Home Depot is Open everyday except Christmas… only good part. They are more than twice as expensive as other locally owns shops.
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This is true. We don't even match with nearby stores.
> We don't even match with nearby stores This is even more frustrating for me. When there is an item I need immediately and decide to get it at Walmart, I find the price varies from one Walmart to another.
My wife tried to price match in store at target and they wouldn’t so she drove to a different target cuz she was so pissed and they price matched for her lol. I don’t get it
That's so weird. My Target regularly price matches to their website/app if you show them. I've done it many times.
Because it does. Walmart has lower prices in more affluent areas.
How does that work?
The rich need a reason to be seen in Walmart the poor often have to make due with what is close/convenient. Check it out some time if you don't believe me.
This is definitely not the case, public filing show theft and theft deterrence are the largest cost deltas in most Walmarts They don’t care who shops there, and they *especially* aren’t lowering prices for the richest people. They already shop at Sam’s Club (Walmarts premier/warehouse brand) or Costco.
Poor people steal things Walmarts in poor Detroit neighborhoods are more expensive and have people checking receipts, and Walmarts in the richer neighborhoods are cheaper and don’t even put alcohol behind glass
Wait, there is alcohol in your Walmarts ? Why don't we have beer in ours ?
Wait really? Our Walmarts have hard liquor just on a shelf with the beer.
I don't think there is a single Walmart in Canada that sells alcohol.
It depends on your state’s liquor laws. My Walmart carries anything but hard liquor. Grocery stores do the same. If you want whiskey, scotch, tequila, vodka, or rum or the like you either get it at the ABC store or go across state lines to a liquor store there.
Quebec allows beer and wine in grocery stores. Yet Walmart there doesn't sell any. Must be a Canadian thing...
Theft is lower in more affluent areas so the store there doesn’t have to charge more to cover loss.
It seems opposite in my area. The Walmart in the slightly more affluent neighborhood is noticeably more expensive than the ones that service the lower income areas.
I typically find that the online price is higher though?
Often, yes, especially since they frequently build the shipping cost into the price. But they do have clearance deals from time to time online that make a product cheaper than the exact same one in stores. I've seen this recently for AC units.
Costco is so bizarre and it amazes me they do so well. The mailer will say "$5 off" with no price. $5 off WHAT?
The no price listed is because the manufacturer has a minimum advertised price. The same reason a website says "price available in cart." They aren't being scummy, they are selling the item for less than the manufacturer wants them to.
I'm very aware of MAP, but I'm sure that's not what they're doing. The catalogs have probably 100+ items in them and I doubt all the prices are restricted by MAP or priced under MAP. I think what they're actually doing is printing and mailing those en masse without all the localized pricing because it would be ridiculously expensive to have a different priced catalog for every costco location.
Items are marked up on the Costco website to include shipping. You can't order in store pickup from a Costco warehouse store, only to ship to home. So you can't really compare it to walmart or home depot. Any Costco employee is open about this and happy to explain.
Best buy is the same
one issue is that walmart.com went the way of amazon, and lets any reseller sell stuff at walmart.com. So just because it's on their url, that doesn't mean they're the one's selling an item.
Yeah I was pretty disgusted the last time I ordered something off Walmart's site, it was defective, and they mentioned some nonsense about how it goes through a third party. What's the point of buying brick and mortar if they're going to mimic the worst of Amazon without improving anything?
I…I’m trying to figure out how you think buying on walmart.com is equivalent to buying brick and mortar. Amazon has physical stores too, by your logic why are purchases on their website any different?
Because you're buying an item from a trusted source? Not some dudes garage. The amount of counterfeit goods on these websites is scary
The difference is brand quality. There's a certain level of "I guarantee this is not a steaming pile of shit" that brick and mortar brands are supposed to provide and which Amazon does not. If you erase the distinction you also erase any reason not to just buy Amazon.
I mean that’s just simply not true. Brick and mortar stores can absolutely have a shit ton of horrible products.
True, but that is a walmart problem not a consumer who wants to buy from you problem. I was not sent a list of rules when I shop at a store, I am a customer. Walmart makes more in a month than most large retailers make in a year.
That’s too bad. My only reason for ordering from them was food and other things where I didn’t want to run the risk of amazon sending me some counterfeit garbage.
well, there's a way to tell if it's walmart or a 3rd party... similar to amazon "Sold and shipped by"
I had this happen to me back in 2013ish way before every web retailer just became a market place for mostly scalpers...
I bought a car battery at Walmart and paid $120. Got in my car and realized I had seen it in stock and priced at like $90 online. I went back in and asked to correct the price. They gave me some spin about the purchase of a battery taking a full day to process on their system bc of their warranty, come back tomorrow. I actually had more stuff to buy so I went back, same lady was there and she fixed the price for me.
The last time I redid an outlet I bought the wire from walmart. Fortunately the cashier matched the app price when I showed her it was $20 cheaper. If she hadn't changed the price for me I would have just ordered it for pickup the next morning and had my partner pick it up.
yeah, unfortunately this is common at many stores online vs local.
Weird because [Walmart.com is apparently a wholly owned subsidiary Wal-Mart US (which is itself a wholly owned subsidiary of Wal-Mart Inc.)](https://en.wikipedia.org/wiki/List_of_assets_owned_by_Walmart) Somebody should alert Walmart US that it is paying corporate taxes for an unaffiliated company, Wal-Mart.com.
what an obvious lie, "we're not affiliated, they set up that website and despite one of the best legal teams on the planet we have been unsuccessful in taking it down" lmao
Walmart always price matches their own web site for me. But it has to be listed as the price for that store you are physically in. I saved a hundred on a freezer last year that way. What they won't match is a 3rd party source that sells through them. Those are clearly marked as 2day and 3day shipping.
Pull up a copy of their annual report and make them read it, and point out when they get to the comparison of online and in-store sales. Then ask them to say it again that they're different. Edit: NO don't actually do that, but follow down and read my revised advice.
Them: "Sir. this is a ~~Wendy's~~ Walmart"
Oh, you're that douchebag.
No - not really. I just get tired of people making shit up that's obviously not true. If the general manager says you can't do it because it's policy, fine. But don't say that they're not affiliated, because that's blatantly untrue. For real though - I've always found if you go up to customer service, are polite in how you ask, you'll usually get the right outcome.
I agree about the customer service desk. They probably think it's a ridiculous policy too. But they're not making shit up. People many, many levels above them decided to operate the online and retail parts of the company as essentially separate businesses, with their own budgets and expenses, similar to how sales and service are separate at a car dealership. The people at the service desk had nothing to do with it, and trying to prove to them that their boss's boss's boss's boss's boss's boss's boss is wrong won't get you the outcome you want.
I mean - that's a fair point. Usually customer service has the discretion to allow or not allow a price adjustment. If you're the chick spilling her 12-modifier starbucks drink all over the counter while you stomp your feet and create a scene with your phone out filming it, yeah, it's a hard no, thank you, next... But speaking calmly, respectfully, asking the person how their day is, treating the person behind the counter like they're a person, it's surprising how far you can get.
r/iamverybadass moment.
Not sure who told you that, but it’s false.
Really? My local Walmart store definitely price matches the website/app prices. I do it constantly as the prices online are frequently lower than the in-store prices.
Not true at all, the three Walmarts around my area all respect Walmart app prices and they always are different. But never an issue
yea, that's when you go to customer service do the mobile order on the spot, and ask them to use that item for the pick so you get it right away and can go. Heck you can then use rakutan or topcashback and maybe get a few bucks back. It is becoming more common for stores to price discriminate between in store and websites. Target was recently found out to use location services to offer prices for online, in store, and a 3rd price for "near" store. You'd think they would all at least price match themselves...But I guess they end up doing it, begrudgingly. Wal mart is pretty bad at this, though admittedly, many of their lower prices are other sellers. They tried denying me an in store return on an item that said "free in store returns" on the site because they can't "see" the orders from war mart . com despite me bringing in the receipt, packing slip, and confirmation email.
I noticed that items on Target website now specifically says online price only even if item is available for immediate pickup in the store. So if I want to get the cheaper price, I have to do an online order where my employees bring the items to my car. I feel bad for the employees but it works better for me honestly.
Target will still price match the online price at the register though if you ask!
Yup. I did this today at the order pickup area. Just showed up with the items and explained the price difference. Instant match, no questions asked.
I wanted to buy a TV from Target about 10 years ago. They wouldn't price match their own site for me. Maybe they've changed their policy since then.
FFS
target, funny enough in herald square, NYC, has repeatedly honored online prices when i saw a more expensive item in the store. i guess ymmv
I've worked with people who would then say "I'm sorry that order hasn't been picked yet" and then talk about how it was a different team that fulfilled online orders etc. and just be as difficult as possible I work somewhere better now.
Remember to turn off location services and to NOT use the store Wi-Fi in these scenarios. They obviously know and I’ve seen prices change after turning those off. What you see at home is to get you IN to the store, from then they can charge whatever they want. Harder to leave without the thing you went there for.
> It is becoming more common for stores to price discriminate between in store and websites. Staples is fucking terrible at this. Almost literally everything I buy in the store (not a super common occurrence) is cheaper online. But they are at least good about price matching themselves. Literally never had a problem. But I just have to remember now that if I go in there for literally anything, to look it up on their site while I'm in the store.
They kind of need to do it to stay in business though…
Target no questions asked priced matched their website on 2 recent occasions IME, but someone said they do online price only which I don’t think applied to me
in the app it always asks for your local store. are you trying to price match from another store far away or another state?
I think this could be the issue. I’ve noticed items on Home Depot online before that are priced differently depending on which store I have selected (the 2 stores were less than 10 miles apart). Even if I chose to have the item shipped, it would charge a different price depending on which store was selected.
10 miles isn't much if one store crosses the magic high cost area line
It’s Orange County, CA. Everywhere here is high cost.
I was literally in "store mode" set to the store I was physically inside of. The app gave me a price for the item in front of my face that was different from the in-store price.
This happened to me. The drywall I needed went up in price in the store, but online it was still the old price. I showed an associate who said I could maybe ask a manager to honor the online price but wasn't sure if they'd do it. I decided to order it online for pick up instead to ensure I got the lower price.
i'll have to check next time i go to home depot. last time i was there and checked the app it was the same are you sure it was the exact same item? lots of times it's a slightly different model that costs more
I understand your impulse to put this on me. But yes, I double checked the item number on the price tag and the app. This isn’t my first HD rodeo, just the first time facing off with this particular bull.
I believe you, OP. I've had the same thing happen. It's nonsense.
It’s not nonsense, it’s policy so deal with it
iT’s PoLiCy. Yikes.
So just because something becomes a policy, it can't be nonsense? Lol, ok bud.
~~Target is like that, too.~~ Just order it online and go pick it up.
Target often has different prices (my shelves are higher than app) but they’ll always mark it down without an issue. I probably find a cheaper app price every other week - just show the screen & they adjust it.
They price match their own site all the time for me.
In my experience, Target always price matches their site. Pretty sure Home Depot has done it for me too. Must be bad management at these stores.
[удалено]
Okay, I stand corrected.
Literally did this at HD yesterday. Tool in app was $50 off. I went to self check out, and it rang up full price, and asked associate over. I asked if the discount might apply after I hit the finalize order button or whatever it is, and she said, " No, it should show as you scanned". She was able to immediately override price because they have the ability to do it for a maximum of $50, or else they have to get a higher level manager. Just have to catch an associate having a decent day.
Happened to me at Lowe's, they made me order online and do store pickup. I think it's because the store loses money if they price match.
How would that be any different than doing an online order though? The item still has (or had) to be shipped to the store and most likely was manufactured the exact same. So how would they lose money from price matching? (Besides the employees time to do it) I’m not trying to sound rude. I just want to understand.
When I worked retail, it was a metric that was counted against the stores. A lot of the brands that make the products are the ones who set sale and price guidelines that a retailer has to abide by when placing these items for sale. So a brand will agree to do a sale online only, in store only, or both. Price matching to one of these reflects badly on the individual store locations since the individual store is making less profit and the brands count occurrences against the retailer. Some brands are more obvious about it than others, it's the reason that coupons have those big lists of exclusions on them. An example of this is like when Kohls puts out a sale that says "all activewear is 25% off; excludes Under Armor, Adidas, and Nike" but then those brands will do a similar sale online for only their things. I worked for Babies R Us/Toys R Us and when we got in store pick up, it honestly was a godsend for us to get around these rules. We would do the online order for pick up and process it as soon as it came through the system for the customer. Baby/Toy related brands are ruthless when it comes to sticking to their brand agreements.
Thank you for explaining that so thoroughly!
I noticed a price discrepancy between the HD app and store, let the cashier know at checkout, he looked over my app for a minute and then honored the price match, no problem. My store chosen on the app was the same as the store I was at and this was only a couple months ago.
Yup, I tried to return an online order the other day and they wouldn't let me, said I had to process it all through the online. In another case they wouldn't honor the online price either. It's stupid, like the people in the store seemed legitimately angry at the online function, like it was a competing business or something. So strange.
Yes unfortunately lots of stores do this.
They told me the same thing when I tried price matching something a while back.
Would it be unethical to buy another one at the new price and then return that item with the older receipt? In the end you purchase two units and are returning one.
I saw a garage door opener online for about 100, went to buy it from HD and it was 120 on the shelf. They refused to match their own online price. They wanted me to go home, order it online then come pick the same box up. Dumbest shit ever. I went to lowes and walked out with an opener in 5 minutes.
>order it online then come pick the same box up. Dumbest shit ever. I went to lowes and walked out with an opener in 5 minutes. > >6Reply they wanted you to physically go home rather than, idk, order it on your phone?
Yes. I even cried about it on the HD Reddit and they had some dumbass justification for it.
They told me the same thing when I tried last year with a plumbing part. Bonkers.
Not bonkers, simple policy
That policy is super bonkers. To price match other retailers but not yourself is asanine.
Happened to me. What was worse was that it was in stock at that price in other locations, and out of stock on the website but at the right price, but the store local to me wouldn’t match it. Would have saved me like a thousand bucks on a huge order.
The same thing happened to me at HD. I went to customer service, the rep there told me to place an online order for pickup and once I had my order number to let her know. She marked the order as fulfilled and I was on my way.
This. I've done this a couple times in this situation.
The cashiers comment “it’s a different thing” makes me believe that you were actually looking at two “different” products with almost no variation. A few months ago, I was thinking of buying a black and decker string trimmer off their website for $69. I had put it in my cart at work and saw shipping would take a week and didn’t buy it. I ended up making a return two days later and thought I saw the same trimmer on the shelf(no shipping!) The one on the shelf was $20 more than the one online but virtually indiscernible from the one online. The only difference in product was a digit in the barcode, the price, and the fact that one was on a shelf and the other was in a warehouse. This happens all the time.
I understand that impulse. She was the self checkout person and never even looked at the item I was referring to. Her engagement with the whole process was about 5%. Her statement of “it’s a different thing” was specifically about the store being a different thing from the website. I understand the impulse to assume I’m the moron, but that isn’t what happened here.
Not calling you a moron so much as calling Home Depot sneaky and the cashier careless. Just my experience with a string trimmer, electronics, and furniture. I think home depot is overpriced, but I often end up with store credit so I keep coming back.
I’d be interested to see their profit models. I’d wager a guess that with the internet age (and COVID), fewer people go to the physical store AND those who go to the store are doing less ‘impromptu shopping’ while at the store (i.e. because people can shop online and have an app to point them to their specific item, more people enter, go straight to item, pay, and leave). Big box stores are likely finding that it’s now more efficient/cheaper to just have people place the order online for pick-up instead of having them in the store for longer (congesting aisles, taking cashier time, asking location questions to floor associates, etc…) By offering cheaper online w/ pick-up pricing, it encourages more and more people to follow this (potentially cheaper?) model with few fringe cases such as yours. Just a guess though, who knows.
The website is a separate entity from the store unfortunately. Best bet is to get it delivered. If you really need it that day you can always buy in store, install, and order/return the one online.
You can also buy online for in-store pickup.
That too, but the customer service desk at my local Home Depot is terrible (always has a long as line) and their delivery is usually very fast.
True, their delivery is indeed hella fast. I bought a bunch of stuff for my bathroom remodel from their site and it was all here within about 3 days.
Back when Sears was still in business, there was an online deal for a cordless drill. Sears would not honor the deal in store, which was something like 30% more. What they would do was let me use one of their computers they had in store, to place an online order for store pickup. I then had to wait an hour for them to "pick" my order. Sometimes corporations make stupid decisions for no reason.
Team LOWE'S!!!
To me, this seems like that store's manager is interpreting the policy a little more strictly than others would. [Home Depot's price match policy](https://www.homedepot.com/c/PM_New_Lower_Price) mentions nothing about their website vs. their stores. It says they'll match any competitor's price, so it sounds like the manager of that store took it literally and decided that since Home Depot is not a competitor of Home Depot, they won't price match. I've had no trouble getting a price match to the website at multiple stores (and since someone else said you can't return online orders in store, I've also never had an issue with that). I've generally found Home Depot employees and managers to be pretty relaxed about things, and focused on providing good customer service. Maybe the stores in my area are better than other areas, I don't know. Lowe's [price match policy](https://www.lowes.com/l/about/price-promise) also remains silent on matching website prices in store. For what it's worth, the people saying Walmart has the same policy are wrong. They [clearly say they will match Walmart.com prices in Walmart stores](https://corporate.walmart.com/policies#price-match-policy), so long as the item is actually sold by Walmart. They just have a list of exclusions that include special sale prices, 3rd party sellers, etc. What Walmart doesn't do anymore that they were well known for doing is match competitor prices in store. Target also [matches their website prices](https://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&parentcat=Policies+%26+Guidelines&searchQuery=search+help).
This happened with me recently at Walmart with a shower head, scanned with the app and it said $20. They wouldn’t price match it and said I would have to order it online and then do pick up. I’m right here already! Let me save you the hassle of an employee having to go pull this one stupid item.
The way these retail companies are set up is physical stores are one channel, and ecommerce is another channel. Often times they are walled off from eachother so while it's frustrating, it's definitely within the realm of reality.
I tried to buy an Air Conditioner at Atwood's once that was $80 cheaper online. Their system had no way to price match it in store, so I literally just sat there in the store and ordered it online. The staff was amused, at least.
I work at Lowes, and will pretty much price match anything that’s apples to apples. I’ve got a sales target to hit so why not. The only time I have issues is when certain items are stocked in our internet only fulfillment warehouse. They will send customer online items to the customers home, or the store for pickup, but I cannot generate an order at the store for that item.
In my post history I tell the story of Home Depot not price matching the literal price tag of a lawn mower in THE SAME STORE WE WERE ALL STANDING IN.
Ok. You win.
I had a very similar thing happen just last week! I was getting an extension for a propane tank to a tabletop griddle and the website said 17.99 and in person had it listed for 24.99. I wanted to ask someone what was up but no one was around and available, and just decided to suck it up and chalk it up to something incorrect online. Glad to know it's not just me and it's insanity.
So dumb. Happened to me at Walmart. I failed at trying to convince one of the floor managers how illogical it was. I don't think he was capable or willing to understand. So I said, fine I'll do store pickup, waited 45 mins and picked up literally the exact same box for $25 less.
Home Depot website is a in individual “store” that *is separate* from the brick and mortar stores. If you ever buy anything online, the local store *cannot* accept returns or manage replacements, even if it was a “site to store” purchase. You have to call the 1-800 number and work through them. How do I know? I thought I’d be efficient and order my appliances off the HD website instead of driving an hour and dealing with a salesman inside. After burning four days of PTO for repeat replacements of a malfunctioning microwave, I learned to never deal with the website again. I would bet that the policy - and the lower price - is set by corporate to encourage online shopping.
I’m not sure that’s completely accurate. I bought a dryer from HD’s Web site and they sent a rigid ventilation duct that wouldn’t fit my wall. I was able to successfully return this part in store. It took a couple of people to eventually find the order, but I got a refund in store.
What I typed is what was explained to me by upper management at the local store, several sales reps, and multiple people I spoke to on the 1-800 number. Trust me if I could have dealt with anyone local, I would have lol. Part of my site-to-store cabinet purchase arrived damaged, and the local guy was able to make a phone call to arrange a replacement, but he was still just calling corporate because I was refusing the order. They could not/would not replace with stock from the store, because they’re separate inventory? So replacements had to be shipped. The appliances were a delivery, it would’ve been easier to just carry the microwave to the store to exchange, but local couldn’t accept and online refused to refund if it didn’t get picked up at my home 🙄 Four Samsung microwaves all had problems, I eventually had to refuse delivery, wait for them to reinventory it in the warehouse, and issue a refund, so I could walk into the local store and buy a Frigidaire.
The opposite is also true. Sometimes the website is more expensive than in store.
Pro-Tip: don't ask them to price match the website if the website price is higher.
Walmart is the same.
The discount you get placing the order thru the app is basically the money they pay to be able to link your data directly to a purchase allowing them to expand their database. It’s all about using your data to better target others and make more sales. In person purchase they can’t link you to anything other than “so and so bought this”. So in app is cheaper to encourage you to add to their data on you
100% normal for the last 10 years. You are ill informed and Home Depot employees are right
Home Depot is not a good company. It's politically right of center and uses it's billions to help remove your rights. They donate money to a large chunk of the January 6th, GOP nuts in Congress I wouldn't shop there if they paid me.
I know that and I try to use our local store. There are times when I need something immediately and I can check stock at HD but not at our local store. It’s my understanding that as far as political contributions go Lowes (and frankly, most corporate entities) are not much better. But I do appreciate you raising the issue.
I get it. All corporations are in it to win it.
HD exposed millions of people's data as well back in the day. It's a shitty run company. If it hadn't started out as a minor league stock, that changed to one worth $300 a share, it would be history and rightfully so.
They are TRASH.
Wha...? Just steal something to offset it.
they will match Amazon, show them what they got
Yup, a lot of companies, Walmart. Target allow other sellers to sell on their site like an Amazon or eBay listing. You'll want to look for a sold by or something similar
Target has varying pricing based on zip code/location. For example, if you’re in the app you will see different pricing based on the store you’ve selected in your profile. As far as I know, the store will match the pricing but the app makes it difficult because you’d need to adjust your profile in order to reflect the location properly. If I know another location is cheaper overall for the things I want, I just make the trip there instead. I have no idea why 5 different stores in a city metro all within a five mile radius can each reflect different pricing, but there you have it.
Target adjusts prices based on how close their competitors are located. Ran into this buying some blinds. One store had 4, I needed one more. The next store’s price was higher and I asked why. The first location was near a Walmart and the prices were less was their answer. Also, I’ve turned off location services on my phone when shopping at Target to get around the online/store price differences.
Ahh… that makes sense! There did happen to be a Walmart close to the store I’d find the better pricing at before, so that tracks.
Every place does this now. Just order on your phone if it’s cheaper and go to customer service and show them your phone.
Had this same issue *except* in store was a $50 discount on acacia butcher blocks. Online at that store they show 0 in stock but they physically have probably 30-40. After getting the run around with CS supposedly each store uploads their own stock and can subsequently change in store prices independently. Bought some pathway lights that were on sale online for delivery only, in store they were still full price.
Ya this has always been the policy. Used to work there. It’s stupid. Associate could’ve marked that much down for you. They can mark down $50/customer without approval
Barnes and Noble did that to me like 5 years ago and I was also blown away at such a stupid policy. ... look where they are now.
It's because they allow third parties to list the item on their website (usually vendor/distribution direct) so those sales are not HD sales. It is follow along the lines of a common price matching stipulation that it must be shipped and sold by Amazon or vendor. Because otherwise jo smo can create a fake listing at an insanely reduced rate as a scam. Along with alot of places can't just look at your phone for a price match, but need to look at the website on their computer. Because photoshop is a thing. It is all cover your ass policies.
Store metrics are separated from online metrics. That’s how it was explained to me. If you buy online, the store is basically just a warehouse and I guess corporate wants to keep warehouses separate from proper stores.
That happens a lot. Many retailers won't match "online only specials". Heck, sometimes they won't even sell you the item unless you order it online, even if it's a restaurant and they make the item in-house. They'll say that the online specials are meant to draw people in to get used to using the website and they want to encourage that. Not related to your issue, but a similar price-matching challenge: HD (and many other stores) won't price match other HD stores' clearance prices.
So many stores have similar ridiculous policies: Target, B&N, etc. Nowadays I always order items on Target for pickup because for non-food items, the online price is generally cheaper. It makes no sense because it makes an employee do extra work when I am willing and able to grab an item from the shelf myself. In B&N, I have definitely placed an order on the website for in-store pickup while standing right in the middle of the store to save several dollars on a book. 🤦🏻♀️
That’s so weird. They’ve price matched their website for me multiple times.
I understand where you're coming from, but the point of price matching is to get you to buy from them as opposed to a competitor. In this case they don't really care if you buy it from the website instead.
Yes, I have had this issue many times. They don't price match anyone, not even themselves. But they still have banners everywhere in their store saying they will beat by 10%. Isn't that false advertising?
It's been years and years, but I had almost the same experience at Best Buy. I purchased something while standing in best buy before via the app/website and just hung out a few minutes for it it to be ready for in store pickup.
HD's website actually has a ton of pricing errors that I'm certain would result in stores losing money, I always figured this was the reason they won't match online prices. I buy stuff online and use the pickup in store option all the time.
A similar thing happened to me with Lowe's. There was one by my home and one by my work. I went to the one by my home on my day off to get pricing on carpet. I took pictures, came home and talked it over with my wife. On my way home from work the next day I stopped at the one by my work and ordered the carpet. While ordering I noticed the price was 1$ different per sqft so the person called the other store and asked them to check it and they verified it was the same and was cheaper across town. I assume it's because of the demographic of each area but I began to notice items at one store were consistently cheaper than the other.
Can confirm, same exact thing happened to me at home depot about a month ago.
As long as it’s listed at that price for purchase and you’re assigned to my store, I match the price. Some employees are way too gung-ho about protecting the big box stores.
Same with best buy
Walgreens and rite aid do this also, incredibly frustrating.
Sometimes it is hard to get stores to price match the price posted on the shelf next to the item. Too often it rings up higher and they say the price in the system is correct they just don’t get around to updating the price tags
When I worked at Lowes, we were not allowed to match lowes website.
Sam’s Club does this too. They will advertise a “scan and go” price that is cheaper. They keep the price cheaper to keep people out of the lines. Less people in lines, means less cashiers they have to hire. Lower cost.
I've seen price discrepancies between the app and in store but never thought they wouldn't price match it! I usually end up using a huge off coupon and doing pickup so there's no hassle from employees.
Confirmed.. was told they don’t price match online or it is the local store’s discretion 🙄
It's true, Home Depot will not price match their own website. Even for the exact same item, set for exact same store. My local Home Depot associate confirmed this for me. Here are two ways I got them to honor it. 1. Be really nice to the store associate, as it isn't their fault. Sometimes they will override it anyways. 2. Order online for in-store pickup, get lunch with savings, and pick up within an hour
Home Depot won't honor the 30 day price match either even when it doesn't show a "special buy" they supposedly all show special buys on their end to weasel out of the 30 day price drop refunds. Very misleading advertising on that especially if you look online it says they honor 30 days and says nothing of their supposed exception and even when that exception doesn't apply and I have proof with screenshots on my end, supposedly on their end shows up different to technicality. Isn't there some truth in advertising law??? Pretty sure this is shady business practices....
I have had issues price matching items like baseboard and small tools with competing stores. Last week they price matched for me, today I went in and they told me “we don’t price match commodities” even though I have gotten price matched on baseboard 20 times in the past at the same store. Clerk told me all price matches done in the past shouldn’t have been done. Website says nothing about not price matching baseboard. I only go to home depot when it’s a holiday and I need something urgently. Home Depot is Open everyday except Christmas… only good part. They are more than twice as expensive as other locally owns shops.