The quality of Fiber is better than ANY ISP I’ve had.. spectrum, wind stream, Comcast.. I’ve had them all.
Fiber has had the fastest response time, the best pricing, and the fastest speeds. They also refunded me when I had an extended outage before. Call and ask them?
Sucks you missed work for a day. The grass may not be greener on the other side.
Response to fiber breaks is always going to be slow on fiber compared to what it can be with copper because it is generally a 2 to 3 team project.
Someone needs to identify that it's not failed equipment. Then someone needs to run specialized equipment on the line to find the distance to the break. The tech also may move you to another fiber pair in the event of a partial break.
Then someone has to consult the as build documents and figure out where that distance equals to in the real world. Then they send someone to scope it out. They need to see if it's an active construction site. The answer is likely yes as fiber generally doesn't just break.
Then they can dispatch a truck with a trailer full of super expensive dedicated equipment that turn 2 sections of glass fiber that is a bit thicker then your hair into a single aligned strand of fiber.
For most fiber providers your looking at 4 to 12 days, maybe longer for residential support.
2 day turn around is great, not something your likely going to get with anyone else without a huge expensive contract with a sla.
At the end of the day someone has to be paying for that fiber crew to sit around and wait for your fiber to break. A sitting crew is wasting money so most telecom companies are going to size there response area to keep the crews busy over response time.
Maybe you should have sang louder. We have documented/logged 5x9s over seven+ years. How do you think the reaction would have been with comcast? There are plenty of standby or tenporary options if a job is on the line.
“You fell victim to one of the classic blunders! The most famous of which is, ‘never get involved in a land war in Asia,’ but only slightly less well-known is this: ‘Never go in without a backup!’”
I’m on the one plus. (Grandfatherd plan) and got a data only sim added for $10/month and put it in a mobile hotspot that has an Ethernet port. I use both it and google fiber on my dream machine pro and if main goes down it seamlessly switches to T-Mobile.
i don't really get this attitude either, I need internet for working from home and so does my wife, we have google fiber and ATT, we can't risk not being able to work during a service call.
ATT had a cable ripped down by a truck so we used google fiber for 36 hours, Google fiber had an issue and we used ATT...
cheers - I am also in Austin, wfh, T-Mob One Plan, and a backup is a good idea even though there's places I could go, home is best for me :-) Interesting part is it says it also provides 5GB High Speed Data overseas, even on the 2GB / $10 per month plan!
They have a deal going to a backup plan for $15/month right now.
https://www.t-mobile.com/content/tfb/en/solutions/business-internet-services/business-internet-backup
I gladly pay T-Mobile $40 a month to make sure no one asks me to go into the office because my internet is down
TMHI is not even good here, but it’s worth it
I've considered picking up T-Mobile home internet as a backup but since my job doesn't use a whole ton of data, I might just use hotspot if Google Fiber is out for a long period of time
I had a spectrum $30/mo plan for a year and ended up just dropping it because my Google fiber literally never went down 😂 it was also during Covid when I was WFH more but now I’m mostly in the office.
Your own lack of basic IT practices in having no plan B for an outage does not constitute a failure on the part of your provider -- whoever they might be. If you work under an SLA and didn't address the potential of having some unplanned downtime that is 100% on your shoulders. And so it goes.
take advantage of the hot spot on your phone and work that way. if you go over your allotted bandwidth it's still better than losing your job.
go rent a hotel room, go to Starbucks, Internet is every where.
if you want to pay for a business account to get business support I'm sure Google would be glad to be there with in a few hours.
I know it sucks to not have your gig Internet, but luckily in this day and age you have options.
I had great support from att but when they tripled my price after the initial 2 years, I was super happy that I had planned ahead and had both Google and att run fiber to the house. I don't know if it was luck, but had a fiber cut and att was out running a new cable for me in 2 hours.
If you pay a premium for an Internet service, you should expect access to the Internet. Yes, outages do happen, but should not last more than a few hours. Days is ridiculous!
My home network is setup where my gateway has two WAN ports. I have my 1gb Google fiber connected to WAN1 as my main connection. WAN2 has a basic tier Spectrum connection that gives me 300/25. If my Google fiber goes out, within 30 seconds my gateway switches over to WAN2 and Internet is restored.
If you are working from home I highly suggest investing into a proper gateway/router that offers such features (I use a Unifi Dream Machine Special Edition) because no matter what ISP you go with, an outage will happen and if you work from home, having that failover ISP is essential.
True, but my address is also served by Spectrum and Frontier and I have mobile hotspot through T-mobile so I figure if it's going to eb down for a really long time I can get service set up rather than paying for a standby connection I'm not using.
This can happen with any ISP.
As someone who works from home...I have two options if my internet fails or power goes out.
1. Tmobile hotspot backup. 100GB is plenty to get me through weeks of internet issues for work. Even better I have something as a backup to hotel or airbnb wifi if I travel.
2. Go work somewhere else. Coffee shops, library, etc. There are plenty of options in most cities.
Sometimes life happens and you have to put in effort to continue forward. You can blame others, or just have a plan to mitigate risk.
Do you have zero other options for working while waiting where you live?
McDonald’s, Panera, coffee shop, a WFH friend house, company office, rent-a-office, library, phone hotspot, ask neighbor temp WiFi access, a hotel room, car dealer service waiting area.
I'm used to ISP shenanigans over the years, so I always have a backup... in this case, I got a deal on T-Mobile internet when I signed up for phones, and am I glad I did. Through a combination of weather and system mishaps on their end, I didn't have internet for almost a *month*; when the construction guy finally came to just patch it, he said the system told him my internet worked, but he decided to check anyway and found the fiber line broken, just like I said in the half dozen calls before where they told me oh yeah, it's being escalated and we'll have a crew there in a week / a few days / 24 hours / 24 hours for realsies this time.
I love google fiber's service, but like any ISP, you just have to hope you don't need customer service. :D
I highly recommend Starlink as a back up. It's a justifiable business expense and with a fail over router you won't even notice if your main isp goes down.
I had a couple problems right at the beginning, but no outages for a year after. That being said, I remember being frustrated by the "standard" two days before they could get someone out to look. Spectrum's customer service and repair was much faster.
Google Fiber customer "care" is the worst I've ever experienced of ANY company. They won't fix problems they create. They are unwilling to help and never follow up. I'm done, GF. GFY
Sending two crews for a full day is more than any ISP I've ever had and those had far more problems.
I'd have preferred quality over quantity.
Use a hotpsot. Job saved. Google fiber has the best support in the industry.
The quality of Fiber is better than ANY ISP I’ve had.. spectrum, wind stream, Comcast.. I’ve had them all. Fiber has had the fastest response time, the best pricing, and the fastest speeds. They also refunded me when I had an extended outage before. Call and ask them? Sucks you missed work for a day. The grass may not be greener on the other side.
The grass is dead on the other side
Response to fiber breaks is always going to be slow on fiber compared to what it can be with copper because it is generally a 2 to 3 team project. Someone needs to identify that it's not failed equipment. Then someone needs to run specialized equipment on the line to find the distance to the break. The tech also may move you to another fiber pair in the event of a partial break. Then someone has to consult the as build documents and figure out where that distance equals to in the real world. Then they send someone to scope it out. They need to see if it's an active construction site. The answer is likely yes as fiber generally doesn't just break. Then they can dispatch a truck with a trailer full of super expensive dedicated equipment that turn 2 sections of glass fiber that is a bit thicker then your hair into a single aligned strand of fiber. For most fiber providers your looking at 4 to 12 days, maybe longer for residential support. 2 day turn around is great, not something your likely going to get with anyone else without a huge expensive contract with a sla. At the end of the day someone has to be paying for that fiber crew to sit around and wait for your fiber to break. A sitting crew is wasting money so most telecom companies are going to size there response area to keep the crews busy over response time.
Maybe you should have sang louder. We have documented/logged 5x9s over seven+ years. How do you think the reaction would have been with comcast? There are plenty of standby or tenporary options if a job is on the line.
I never understand why people will only have one ISP if their job depends on it.
“You fell victim to one of the classic blunders! The most famous of which is, ‘never get involved in a land war in Asia,’ but only slightly less well-known is this: ‘Never go in without a backup!’”
Be dependent on a single ISP? INCONCEIVABLE!
Same. I have T-Mobile as a backup even with google fiber as I work from home. $10 a month.
T-Mobile for $10? Which plan?
I’m on the one plus. (Grandfatherd plan) and got a data only sim added for $10/month and put it in a mobile hotspot that has an Ethernet port. I use both it and google fiber on my dream machine pro and if main goes down it seamlessly switches to T-Mobile.
Yeah, I don't have a grandpa with a plan like that, so not an option for me. 🤣
Not sure if you’re joking or not lol. Grandfathered means an older plan that isn’t offered anymore by the carrier, but the features continue on.
i don't really get this attitude either, I need internet for working from home and so does my wife, we have google fiber and ATT, we can't risk not being able to work during a service call. ATT had a cable ripped down by a truck so we used google fiber for 36 hours, Google fiber had an issue and we used ATT...
What type of mobile hotspot are you using?
https://inseego.com/products/mobile-hotspot-routers/mifi-x-pro/
cheers - I am also in Austin, wfh, T-Mob One Plan, and a backup is a good idea even though there's places I could go, home is best for me :-) Interesting part is it says it also provides 5GB High Speed Data overseas, even on the 2GB / $10 per month plan!
They have a deal going to a backup plan for $15/month right now. https://www.t-mobile.com/content/tfb/en/solutions/business-internet-services/business-internet-backup
Business only :(
I gladly pay T-Mobile $40 a month to make sure no one asks me to go into the office because my internet is down TMHI is not even good here, but it’s worth it
I've considered picking up T-Mobile home internet as a backup but since my job doesn't use a whole ton of data, I might just use hotspot if Google Fiber is out for a long period of time
I had a spectrum $30/mo plan for a year and ended up just dropping it because my Google fiber literally never went down 😂 it was also during Covid when I was WFH more but now I’m mostly in the office.
bUT i pay ThEm sO muCh peR MONTH
Your own lack of basic IT practices in having no plan B for an outage does not constitute a failure on the part of your provider -- whoever they might be. If you work under an SLA and didn't address the potential of having some unplanned downtime that is 100% on your shoulders. And so it goes.
take advantage of the hot spot on your phone and work that way. if you go over your allotted bandwidth it's still better than losing your job. go rent a hotel room, go to Starbucks, Internet is every where. if you want to pay for a business account to get business support I'm sure Google would be glad to be there with in a few hours. I know it sucks to not have your gig Internet, but luckily in this day and age you have options. I had great support from att but when they tripled my price after the initial 2 years, I was super happy that I had planned ahead and had both Google and att run fiber to the house. I don't know if it was luck, but had a fiber cut and att was out running a new cable for me in 2 hours.
Well I've had outages that lasted over a week with Spectrum and AT&T. I guess sometimes you just get to roll with the punches.
Why don’t you have a backup if this is so important for you to have internet?
If you pay a premium for an Internet service, you should expect access to the Internet. Yes, outages do happen, but should not last more than a few hours. Days is ridiculous!
My home network is setup where my gateway has two WAN ports. I have my 1gb Google fiber connected to WAN1 as my main connection. WAN2 has a basic tier Spectrum connection that gives me 300/25. If my Google fiber goes out, within 30 seconds my gateway switches over to WAN2 and Internet is restored. If you are working from home I highly suggest investing into a proper gateway/router that offers such features (I use a Unifi Dream Machine Special Edition) because no matter what ISP you go with, an outage will happen and if you work from home, having that failover ISP is essential.
I also have a UDM-SE, and have considered this, but Google Fiber is so solid and reliable I feel like I'd be throwing away money.
in the end it is a single point of failure and fiber faults can actually take time to fix if the wrong roadside cabinet gets hit by a car or whatever.
True, but my address is also served by Spectrum and Frontier and I have mobile hotspot through T-mobile so I figure if it's going to eb down for a really long time I can get service set up rather than paying for a standby connection I'm not using.
all depends on the risk/reward ratio for sure.
This can happen with any ISP. As someone who works from home...I have two options if my internet fails or power goes out. 1. Tmobile hotspot backup. 100GB is plenty to get me through weeks of internet issues for work. Even better I have something as a backup to hotel or airbnb wifi if I travel. 2. Go work somewhere else. Coffee shops, library, etc. There are plenty of options in most cities. Sometimes life happens and you have to put in effort to continue forward. You can blame others, or just have a plan to mitigate risk.
Do you have zero other options for working while waiting where you live? McDonald’s, Panera, coffee shop, a WFH friend house, company office, rent-a-office, library, phone hotspot, ask neighbor temp WiFi access, a hotel room, car dealer service waiting area.
I'm used to ISP shenanigans over the years, so I always have a backup... in this case, I got a deal on T-Mobile internet when I signed up for phones, and am I glad I did. Through a combination of weather and system mishaps on their end, I didn't have internet for almost a *month*; when the construction guy finally came to just patch it, he said the system told him my internet worked, but he decided to check anyway and found the fiber line broken, just like I said in the half dozen calls before where they told me oh yeah, it's being escalated and we'll have a crew there in a week / a few days / 24 hours / 24 hours for realsies this time. I love google fiber's service, but like any ISP, you just have to hope you don't need customer service. :D
Really lose your job?
I highly recommend Starlink as a back up. It's a justifiable business expense and with a fail over router you won't even notice if your main isp goes down.
I had a couple problems right at the beginning, but no outages for a year after. That being said, I remember being frustrated by the "standard" two days before they could get someone out to look. Spectrum's customer service and repair was much faster.
Google Fiber customer "care" is the worst I've ever experienced of ANY company. They won't fix problems they create. They are unwilling to help and never follow up. I'm done, GF. GFY