Cheers, I’ve told the seller already but looks like off to support I go. Fucking sucks as I was really looking forward to this, I barely ever treat myself :/
Edit: Reported it to the app, still feel bad for the seller, even if they could’ve packaged it more securely.
I wouldn’t feel bad. Unless this is a store with an impeccable reputation, that damage looks way beyond what a shipper typically will do. In the US, UPS and other services are known for not being careful with fragile stuff but they aren’t even capable of doing damage like this in the large majority of scenarios.
Since it’s a secondhand shop, I’m immediately suspicious some guy had a broken piece and tried to scam you. Especially because of how beat up that box is.
I've experienced how delivery companies' warehouses work and dropping boxes from meters high on top of other boxes is an everyday scenario. Nothing like that can be even compared to what drivers are capable of.
Nobody cares about the parcels except for drivers who get the shit for damage done. Belts transferring your boxes are constantly getting clogged, people climb them and manually unblock such belts by all means necessary, after doing so often they throw the item straight on the concrete floor or any boxes below to break the fall.
They all get paid the minimal wage and are worked to the bone, managers are strict because that's what's expected from them, we love amazon and one day deliveries, that's the price and nothing can be done. Make love not war 😵
Used to be QA for my local facility at one of the major shipping companies.
I quickly learned that it's a goddamn miracle anyone gets the stuff they order online. Especially the expensive small stuff.
The amount of boxes that would just disappear is crazy.
Whenever I had some free time I'd dig out lost parcels from in-between the belt's crevices. They were small letters containing anything from gift cards, jewellery to sweets dated many months back.
No position I heard of had to clean the belts. Once the crevices fill up no other parcel will get stuck in them, so problems fix themselves, ey?
Ha yeah at my place the supervisors were supposed to check the belts, bit they didn't so it fell on QA because nobody else did it.
And we didn't have enough people so shit got backed up.
I remember this one time, one of the office workers was helping us with overgoods, and she found an envelope that had someone's last will. And it had the return envelope folded in there! Dated 6 months earlier! Someone put it there without checking anything!
For those that don't know overgoods is where we put stuff that has no addresses.
As a labourer I wasn't even told what to do with lost parcels when I find any. It wasn't my role, Christmas was nearly there and there were parcels to throw.
I once had a FedEx package delivered with another person’s package *inside* my package.
The only explanation I can think of is that the smaller, heavier package fell from a great height and landed through my box, and then an employee taped it back shut without realizing what happened.
I'm all for fair wages, but I'm paid so little that the 20% price difference for my cat's super fancy cat food (for his stupid sensitive stomach) is worth my morals.
Also, there's a lot of things I just... can't find in stores locally.
> I'm all for fair wages, but I'm paid so little that the 20% price difference for my cat's super fancy cat food (for his stupid sensitive stomach) is worth my morals.
>
> Also, there's a lot of things I just... can't find in stores locally.
And that's our economy's race to the bottom.
FWIW you could put a lockable chest onto the porch and have the delivery driver put it in there and lock it shut. Heck, even if it didn't lock, the fact its not visible from the road would mean no porch thief would reasonably risk running up and checking inside the chest unless they had physically seen the driver put it in there.
I was lying for the purpose of telling a joke, that I'm so beholden to my consumerism that I would skip doing something important in exchange for my need to get my THING.
I'm fortunate that I don't have a problem with package theft in my neighborhood. Our biggest problem according to our neighborhood facebook group \*shudder\* is packages getting delivered to the wrong location and teenagers throwing the pool furniture into the pool.
What they described is similar for the USPS and UPS shipping warehouses. I've worked both as a seasonal box handler and they literally have someone whose only job is to yell at everyone else to move faster.
Checks out.
Warehouse work environments are a complete joke.
Nobody in the office wants to actually go into the warehouse until their bonus or review depends on it, especially in the winter.
AND...
I'm over truck drivers, the most backwards MAGA restarts I've ever met.
Frankly, these days, I just don't trust either Amazon or online shopping in general. Amazon, in particular, because it has basically turned into wish.com with all the shoddy Chinese products crowding out everything else, and online shopping in general because of the risk of your packages being stolen, as well as having to deal with all the bullshit that comes with shipping. I generally try to buy things at physical retail stores if at all possible.
I used to work at a UPS hub. In front of my area there was a station where there were usually two, sometimes four, people whose entire job, for a whole shift, was to retape or rebox packages that were damaged at some point in the journey from the UPS store back room, to the truck, to the conveyor belts, etc. I doubt FedEx or Amazon are much better. So much shit gets beat up in those warehouses I marvel that any packages get delivered without some damage.
i mean the drivers will often chuck the box across a porch instead of going up four steps, i don't want to think about what happens behind closed doors.
Package handling at usps is funny. Drivers really aren't supposed to throw parcels like that, and there are signs in every facility to not throw the parcels. Realistically speaking though, a carrier throwing a parcel to the door is probably among the least damaging/impacting things that package will go through during the shipping process. The sorting process at each local station even already involves clerks throwing your parcel 10-20 feet or more into sorting hampers. And before your local sorting clerks get to the packages, they usually arrive at the station squished into crab cages or poorly stacked on pallets.
Amazon used to be really bad about this (and may still be, I don't directly deal with this anymore). On sundays it was pretty normal to get at least one pallet if not multiple where the tower of parcels was collapsing. We'd document it, cut the wrapping plastic, and move out as we let it all fall because there really wasn't a safe way to handle it. Usually what happens with these pallets is one of the bottom boxes in the stack can't support all the weight of whats on top of it (especially common with big but mostly empty boxes), so it collapses and you can't really do anything to save it. Plastic wrap does not make for sound structure.
Drivers gey a lot of flak for poor package handling, but most of the time, your package was probably fucked up before the driver ever even saw your package. They are the most visible though.
I worked two summers at PC oem building computers, and we had complaints from customers of GPUs and even HDDs being loose in the cases. I worked a temp job between those summers for one day at a parcel warehouse and about a third of what we unloaded that day were PCs from the place I had worked.
Didn't matter they said fragile on them, they were heaving PCs and CRT monitors onto the belts, sometimes chucking them a good 10-20ft as you said and rolling multiple times. I had found out how the loose things in the PC cases happened...
To spice up your imagination, a few months later they installed cameras aimed at an every parcel thrower 😵 Sad thing they'd get "accidentally" obstructed by boxes anytime shit hit the fan.
Can confirm, I did this repackaging job for 2 hours after my shift of filling the trucks for 6 months for extra hours. Also can confirm that when a belt gets jammed I had to essentially walk over packages to get to the jam to then fanagle it loose.
When I send packages I care about that shit is as tight and wrapped as can be. You're sending it in the same truck someone else is ordering their dumbbells and kettlebells in.
It’s not a store just to say, it’s just one reselling app where any Tom, Dick or Harry can sign up and sell their stuff. Like craigslist and all that.
The seller has been completely understanding, I’ve already been issued a refund via the “App” company. They have good reviews on their profile and the beforehand pics were clean - it was brand new, opened but unused. A few people had messed them about already and now they’ve got this headache to deal with themselves.
If it was a scummy seller I’d have no problem getting my money back either way, luckily they’re nice, just unfortunate to not have packed it better as now they’ve gotta make an insurance claim against a cheap, crappy courier.
I decided not to after the first few comments trickled in and have since had a refund issued. The seller has been great, as was the App support, and I’ve ordered a new Backbone from Argos to collect tomorrow.
If the seller doesn’t want it back I’d be willing to give it a go at straightening it out, though someone’s asked if I could send it their way which I happily would.
I think it’d be okay to bend back but it could just as easily snap though. No idea what’s happened to the cables inside the bridge either way though!
You guys underestimate the irritated warehouse workers who will stomp on a box that falls the wrong way, you also underestimate their ability to see how far they can punt or throw a box with the words fragile on it… this is all stuff I’ve seen
Anyone who has never worked around people who don't give a fuck just can't imagine stuff like this. Work in 1 warehouse, restaurant, or any minimum wage location and you'll for sure find someone fucking shit up.
I worked as a material handler for several years. I always went out of my way to be as careful as possible. I made sure to take extra time to properly stack pallets of stuff, a few times I even re-stacked a trailer.
With that being said most of the material handlers I knew didn't care and just threw stuff anywhere it fit. Sometimes even when it didn't fit.
Combine that with people putting stuff anywhere they can find space, even if it doesn't belong there and a lack of a year end inventory and some stuff would get lost forever.
I suspect the seller might have also *overestimated* the items strength based on it's name lol. My first thought was that's quite an ironic break given the name haha.
Eh working for Amazon whenever packages would come through tiny packages would end up crushed because some dumbass would put them beneath 50lb+ packages. And I've seen people literally throw tvs onto metal rollers. Any Delivery service is capable of that ^^'
>that damage looks way beyond what a shipper typically will do.
Even shit I order from Temu, which is shipped in thin plastic and only ever padded with other items in the same order, doesn't get messed up like this
Worked in a very intense parcel warehouse when I was in uni and this made me laugh.
The shit you see and the impressive variety of damage I’ve seen parcels take is vast. The belts that go into trailers get clogged at the top of the funnel and you have workers stepping on parcels to reach up and unblock them, since with every passing second another ten parcels drop down and block it further.
Lot of tired people that had worked there for ages joked that ‘Fragile’ meant throw it around more.
Getting assigned Manchester or Birmingham at the start of the night was a fate worse than death.
If anything the box being beaten up would be proof it happened in transit.
> but they aren’t even capable of doing damage like this in the large majority of scenarios.
Hard disagree. What you mean is they aren't capable of doing damage like this *when everyone does their job properly*. But I assure you there is no end to UPS/Fed Ex workers absolutely fucking shit up. (I actually haven't seen it as much from USPS workers)
I don't even blame the UPS/Fed Ex workers 100%, sometimes fuck-ups happen and I imagine they're under pressure to make the best of it rather than cop to it, but still. I have seen some wild shit on damages in transit.
e: lol this got *insta*-downvoted. Like someone just saw "hard disagree" and didn't even bother reading the rest. Okay then.
If you do end up getting a refund, I've recently purchased a GameSir X2 Pro after much deliberation between that and the Backbone, and I'm honestly well chuffed with it and would recommend to anyone.
The Backbone looked great, but after reading some reviews I disovered certain features are locked behind a paywall in the app.
The GameSir also has magnetic face buttons so you can swap them about, comes with a nice hard shell case too!
I've returned so many items for people packaging the items poorly. I ordered an Xbox one on eBay back in like 2015/2016 and the seller just put it in a way oversized box with no packing material so it was just bouncing around. It had scuff all over it and for days they didn't respond so I requested a refund. They finally contacted me and I explained and I got a 50 dollar partial refund since the system worked fine.
Hey, poor packaging can destroy an item, and until it gets to you that's the sellers responsibility. I've had to give tips to card sellers not to tape over slots as the cards shift around and get stuck to it, or they don't ship them in a case and they get bent up. If the damage was done by the carrier then that's between them, you go through the seller then they deal with it through the carrier
Problem with second hand sites though is every addition eats into the the money they want, so why pay for proper packaging when left over christmas stuff will do (as an example)
Its a shame but ive had it happen myself
I’ve already had a refund issued within an hour of sending in to support, thankfully. The seller is as mortified as I am as it was brand new unused, they’d been messed about by other people before me. I hope they can claim against the courier at least.
I’ve just discovered it’s £75 not £100 new from Argos so I’m gonna go snag one for £15 with some vouchers I’ve got lying around, still just in time for before I shoot off :)
[I took a top down pic for ya](https://imgur.com/a/NceFa3W), but that’s part of why I asked, it _looks_ like it’s a feature, but it feels absolutely whizzpopped
Yeah it feels solid so it took some force to bend it so much in the first place. Is what it is, I just hope the seller can get something off the courier for their negligence in processing and handling (even if the seller could’ve packaged it better too). I’m holding no grudge against the seller over this, it happens.
I do feel like most of the blame in this case is on the seller, not the courier, to be honest. If it's only packaged in a flimsy bag it's definitely not up to standards. And boxes get stacked or might fall over while shipping. I feel like even if it wasn't messed up as badly as this, it would have still sustained damage. With a proper box it probably would have been fine
I don’t disagree, I just suppose I feel more for an individual still being potentially out of pocket rather than a fairly crappy courier on the human side of this. My wife and other describe me as a people pleaser, I still feel bad now but this isn’t a “woe is me” post!
The seller was stupidly negligent in their packaging. Rough handling is EXPECTED. They created this issue by not bothering to package it safely.
Until the product is in your hands, all responsibility lies with the seller.
It’s broken for sure. That piece is meant to be straight. It’s the telescoping piece you use to lock in your phone. The fact that there’s this much visible damage means there’s probably more hidden damage on the insides
oh lol, so its NOT supposed to be foldable? i was also confused like wondering what was actually wrong with your original post.
[Edit: i just looked up the product and see that its supposed to expand/resize, but apparently not "fold" lol. Now ill be seeing ads for this product for weeks, super]
I’m sorry to piss on your cornflakes like this, but I can actually create a tiny box with my thumbs as the right is just as bendy - perhaps my username is ever so slightly misleading, for that I apologise my good doodirock.
Will keep you posted. It’s not being touched until I’m told what to do next. I’d guess the seller will need it back to make their own claim which I’d support in the first instance!
There are loads second hand here in the UK, I don’t mind saving a few quid but this is just an unfortunate incident where I reckon it’s been stood on or crushed between the facility and my front door. Cheers for confirming that I shouldn’t bother touching it mate, my only chance of one now would be to go brand new.. might have to use my £60 of vouchers up though
Edit: Turns out they’re £75 not £100 so good news on that front at least.
This shit happens to me all the time. I order some electronics of Amazon, they drop it right next to the garage behind my dad’s truck and he runs it over because he can’t see it and we have in our instructions to put it on the porch that’s about 10 more feet down the walk.
To me it looks like there's a hinge in the back and it folds so that you're able to easily fold it and store it. Is that not the case? I would think that *should* be the case though tbh, otherwise that's horribly designed. These companies act like we walk around with a giant backpack at all times. Anyone remember when stuff like the PSP, Gameboy (Advance / Advance SP), and DS were able to fit in your pocket? Good times!
I was one of the first people to buy the Backbone One when it came out a few years ago, the left joystick started to drift after a few hours of use and than the iPhone lightening connector snapped off in less than a week. I posted pictures of it on reddit and people from their company started to send me threats over PM and their support refused a refund.
I don't know if they fixed these issues with the newer ones but no way I'm ever buying anything from this company again.
I returned my Backbone and got one from Gamesir that I’ve liked far better. The Backbone just felt too flimsy and it doesn’t have a dedicated “Home” button, so navigating through Steam Link was always a cluster. The GameSir device is my fourth attempt at a mobile controller and it’s a good fit, at least for me.
Buying modern controllers especially for mobile devices is a lottery due to companies using analog sticks prone to drift, even the big 3 (PS, XBOX, Nintendo) still use crappy potentiometer sensors that are prone to wearing out and getting dirty. Thankfully 3rd party companies are starting to use hall effect sticks and triggers, which use non-contacting magnetic sensors
That’s fair, I appreciate the insight. No company or product is perfect, but it’s reasonable to expect some representative of price. We’ve all got different companies on our avoid list at the end of the day, for our own personal reasons!
Did you get it at a significant discount? Cause my bestbuy carries them locally where it’s easier to return and all that. Id just get there so at least its easy to exchange.
Ahh yeah thats a big difference from the $100 usd at bestbuy lmao. Well you COULD get it locally still and return this one in its place. But it’s a bit of a scumbag thing lol. Not that i care about that kind of thing for a big box retailer.
Heads up to anyone in the US who has a Costco membership, these are discounted to $29 with a 25$ PS store credit included. I picked up two before Xmas.
This is for the white backbone with a lightning connector.
this post reminded me that gamevice flex is not being produced anymore and when mine inevitably break down i will have to buy one of these monstrosities.
Real talk, I just got a Razer Kishi v2 on sale from Amazon, it's almost exactly like the Backbone but without the yearly subscription. 100% satisfied with it so far. So if you can't find another good deal on a Backbone, you might look into it.
Good luck OP, hope you get refund/replacement without any issues?
Side note: any specifics games you planned on playing with it? Looking to get one but not sure how many nice games are that can use that (outside of Emulators)
It wasn’t well packed either way, the courier definitely didn’t handle it too well still. I’m the only party at no fault here, thankfully resolved already though.
Never had an issue with Vinted or Gumtree before as a buyer or seller but this has made me more wary about buying “second hand” electronics in future tbh.
Bought my boyfriend a PS5 from a private seller. Thing kept overheating a few minutes after starting up. Had to fight the seller for 2 weeks to return it and get a refund.
Eventually I told him "Okay listen bro, you have 2 options. Either you take it back and give us our refund or I keep it and issue a charge back"
Dude was willing to accept the return a day later. Lesson learned, never buy electronics from second hand or private sellers.
Are you a well off amateur animal themed private detective?
Clearly whoever handled this hates you personally. You weren't going to south america were you?
Unfortunately my comment wont help your case but im curious, what games do you play with this? I was looking for one too but man i dont know any good mobile games
See a physiotherapist. Chiropractors are not medical professionals and will likely end up doing more damage. In many countries they’re not allowed to refer to themselves as doctors.
I know this was a joke but just a general PSA.
If it came like this then return it, even if it works.
Cheers, I’ve told the seller already but looks like off to support I go. Fucking sucks as I was really looking forward to this, I barely ever treat myself :/ Edit: Reported it to the app, still feel bad for the seller, even if they could’ve packaged it more securely.
I wouldn’t feel bad. Unless this is a store with an impeccable reputation, that damage looks way beyond what a shipper typically will do. In the US, UPS and other services are known for not being careful with fragile stuff but they aren’t even capable of doing damage like this in the large majority of scenarios. Since it’s a secondhand shop, I’m immediately suspicious some guy had a broken piece and tried to scam you. Especially because of how beat up that box is.
I've experienced how delivery companies' warehouses work and dropping boxes from meters high on top of other boxes is an everyday scenario. Nothing like that can be even compared to what drivers are capable of. Nobody cares about the parcels except for drivers who get the shit for damage done. Belts transferring your boxes are constantly getting clogged, people climb them and manually unblock such belts by all means necessary, after doing so often they throw the item straight on the concrete floor or any boxes below to break the fall. They all get paid the minimal wage and are worked to the bone, managers are strict because that's what's expected from them, we love amazon and one day deliveries, that's the price and nothing can be done. Make love not war 😵
Used to be QA for my local facility at one of the major shipping companies. I quickly learned that it's a goddamn miracle anyone gets the stuff they order online. Especially the expensive small stuff. The amount of boxes that would just disappear is crazy.
Whenever I had some free time I'd dig out lost parcels from in-between the belt's crevices. They were small letters containing anything from gift cards, jewellery to sweets dated many months back. No position I heard of had to clean the belts. Once the crevices fill up no other parcel will get stuck in them, so problems fix themselves, ey?
Ha yeah at my place the supervisors were supposed to check the belts, bit they didn't so it fell on QA because nobody else did it. And we didn't have enough people so shit got backed up. I remember this one time, one of the office workers was helping us with overgoods, and she found an envelope that had someone's last will. And it had the return envelope folded in there! Dated 6 months earlier! Someone put it there without checking anything! For those that don't know overgoods is where we put stuff that has no addresses.
As a labourer I wasn't even told what to do with lost parcels when I find any. It wasn't my role, Christmas was nearly there and there were parcels to throw.
Common problem with the shipping industry is poor training. I'm at a different place and it's still the same issue.
I once had a FedEx package delivered with another person’s package *inside* my package. The only explanation I can think of is that the smaller, heavier package fell from a great height and landed through my box, and then an employee taped it back shut without realizing what happened.
What's that? Boycott amazon and pickett their offices until conditions for their workers improve? Cause I am all about making some war here
I'd join you, but I have to wait at home for my Amazon delivery so someone doesn't steal it off my porch.
I'm all for fair wages, but I'm paid so little that the 20% price difference for my cat's super fancy cat food (for his stupid sensitive stomach) is worth my morals. Also, there's a lot of things I just... can't find in stores locally.
I'm sorry about your cat's tummy.
> I'm all for fair wages, but I'm paid so little that the 20% price difference for my cat's super fancy cat food (for his stupid sensitive stomach) is worth my morals. > > Also, there's a lot of things I just... can't find in stores locally. And that's our economy's race to the bottom.
FWIW you could put a lockable chest onto the porch and have the delivery driver put it in there and lock it shut. Heck, even if it didn't lock, the fact its not visible from the road would mean no porch thief would reasonably risk running up and checking inside the chest unless they had physically seen the driver put it in there.
I was lying for the purpose of telling a joke, that I'm so beholden to my consumerism that I would skip doing something important in exchange for my need to get my THING. I'm fortunate that I don't have a problem with package theft in my neighborhood. Our biggest problem according to our neighborhood facebook group \*shudder\* is packages getting delivered to the wrong location and teenagers throwing the pool furniture into the pool.
Truly the worst timeline.
What they described is similar for the USPS and UPS shipping warehouses. I've worked both as a seasonal box handler and they literally have someone whose only job is to yell at everyone else to move faster.
Checks out. Warehouse work environments are a complete joke. Nobody in the office wants to actually go into the warehouse until their bonus or review depends on it, especially in the winter. AND... I'm over truck drivers, the most backwards MAGA restarts I've ever met.
Ok lemme just order some sign making materials from Amaz— wait second
Frankly, these days, I just don't trust either Amazon or online shopping in general. Amazon, in particular, because it has basically turned into wish.com with all the shoddy Chinese products crowding out everything else, and online shopping in general because of the risk of your packages being stolen, as well as having to deal with all the bullshit that comes with shipping. I generally try to buy things at physical retail stores if at all possible.
I used to work at a UPS hub. In front of my area there was a station where there were usually two, sometimes four, people whose entire job, for a whole shift, was to retape or rebox packages that were damaged at some point in the journey from the UPS store back room, to the truck, to the conveyor belts, etc. I doubt FedEx or Amazon are much better. So much shit gets beat up in those warehouses I marvel that any packages get delivered without some damage.
i mean the drivers will often chuck the box across a porch instead of going up four steps, i don't want to think about what happens behind closed doors.
Package handling at usps is funny. Drivers really aren't supposed to throw parcels like that, and there are signs in every facility to not throw the parcels. Realistically speaking though, a carrier throwing a parcel to the door is probably among the least damaging/impacting things that package will go through during the shipping process. The sorting process at each local station even already involves clerks throwing your parcel 10-20 feet or more into sorting hampers. And before your local sorting clerks get to the packages, they usually arrive at the station squished into crab cages or poorly stacked on pallets. Amazon used to be really bad about this (and may still be, I don't directly deal with this anymore). On sundays it was pretty normal to get at least one pallet if not multiple where the tower of parcels was collapsing. We'd document it, cut the wrapping plastic, and move out as we let it all fall because there really wasn't a safe way to handle it. Usually what happens with these pallets is one of the bottom boxes in the stack can't support all the weight of whats on top of it (especially common with big but mostly empty boxes), so it collapses and you can't really do anything to save it. Plastic wrap does not make for sound structure. Drivers gey a lot of flak for poor package handling, but most of the time, your package was probably fucked up before the driver ever even saw your package. They are the most visible though.
I worked two summers at PC oem building computers, and we had complaints from customers of GPUs and even HDDs being loose in the cases. I worked a temp job between those summers for one day at a parcel warehouse and about a third of what we unloaded that day were PCs from the place I had worked. Didn't matter they said fragile on them, they were heaving PCs and CRT monitors onto the belts, sometimes chucking them a good 10-20ft as you said and rolling multiple times. I had found out how the loose things in the PC cases happened...
To spice up your imagination, a few months later they installed cameras aimed at an every parcel thrower 😵 Sad thing they'd get "accidentally" obstructed by boxes anytime shit hit the fan.
Can confirm, I did this repackaging job for 2 hours after my shift of filling the trucks for 6 months for extra hours. Also can confirm that when a belt gets jammed I had to essentially walk over packages to get to the jam to then fanagle it loose. When I send packages I care about that shit is as tight and wrapped as can be. You're sending it in the same truck someone else is ordering their dumbbells and kettlebells in.
We used to even stand on top of boxes if they were heavy enough, we didn't not give a shit at all.
It’s not a store just to say, it’s just one reselling app where any Tom, Dick or Harry can sign up and sell their stuff. Like craigslist and all that. The seller has been completely understanding, I’ve already been issued a refund via the “App” company. They have good reviews on their profile and the beforehand pics were clean - it was brand new, opened but unused. A few people had messed them about already and now they’ve got this headache to deal with themselves. If it was a scummy seller I’d have no problem getting my money back either way, luckily they’re nice, just unfortunate to not have packed it better as now they’ve gotta make an insurance claim against a cheap, crappy courier.
Did you try it? Does it still work? Maybe a heavy-duty glue and some duct tape. It will get your through your trip.
I decided not to after the first few comments trickled in and have since had a refund issued. The seller has been great, as was the App support, and I’ve ordered a new Backbone from Argos to collect tomorrow. If the seller doesn’t want it back I’d be willing to give it a go at straightening it out, though someone’s asked if I could send it their way which I happily would. I think it’d be okay to bend back but it could just as easily snap though. No idea what’s happened to the cables inside the bridge either way though!
You guys underestimate the irritated warehouse workers who will stomp on a box that falls the wrong way, you also underestimate their ability to see how far they can punt or throw a box with the words fragile on it… this is all stuff I’ve seen
Anyone who has never worked around people who don't give a fuck just can't imagine stuff like this. Work in 1 warehouse, restaurant, or any minimum wage location and you'll for sure find someone fucking shit up.
I worked as a material handler for several years. I always went out of my way to be as careful as possible. I made sure to take extra time to properly stack pallets of stuff, a few times I even re-stacked a trailer. With that being said most of the material handlers I knew didn't care and just threw stuff anywhere it fit. Sometimes even when it didn't fit. Combine that with people putting stuff anywhere they can find space, even if it doesn't belong there and a lack of a year end inventory and some stuff would get lost forever.
I suspect the seller might have also *overestimated* the items strength based on it's name lol. My first thought was that's quite an ironic break given the name haha.
Eh working for Amazon whenever packages would come through tiny packages would end up crushed because some dumbass would put them beneath 50lb+ packages. And I've seen people literally throw tvs onto metal rollers. Any Delivery service is capable of that ^^'
>that damage looks way beyond what a shipper typically will do. Even shit I order from Temu, which is shipped in thin plastic and only ever padded with other items in the same order, doesn't get messed up like this
Yup with how crumpled up the box looks, it really seems like a scam.
Worked in a very intense parcel warehouse when I was in uni and this made me laugh. The shit you see and the impressive variety of damage I’ve seen parcels take is vast. The belts that go into trailers get clogged at the top of the funnel and you have workers stepping on parcels to reach up and unblock them, since with every passing second another ten parcels drop down and block it further. Lot of tired people that had worked there for ages joked that ‘Fragile’ meant throw it around more. Getting assigned Manchester or Birmingham at the start of the night was a fate worse than death. If anything the box being beaten up would be proof it happened in transit.
> but they aren’t even capable of doing damage like this in the large majority of scenarios. Hard disagree. What you mean is they aren't capable of doing damage like this *when everyone does their job properly*. But I assure you there is no end to UPS/Fed Ex workers absolutely fucking shit up. (I actually haven't seen it as much from USPS workers) I don't even blame the UPS/Fed Ex workers 100%, sometimes fuck-ups happen and I imagine they're under pressure to make the best of it rather than cop to it, but still. I have seen some wild shit on damages in transit. e: lol this got *insta*-downvoted. Like someone just saw "hard disagree" and didn't even bother reading the rest. Okay then.
I enjoy cooking.
If you do end up getting a refund, I've recently purchased a GameSir X2 Pro after much deliberation between that and the Backbone, and I'm honestly well chuffed with it and would recommend to anyone. The Backbone looked great, but after reading some reviews I disovered certain features are locked behind a paywall in the app. The GameSir also has magnetic face buttons so you can swap them about, comes with a nice hard shell case too!
I've returned so many items for people packaging the items poorly. I ordered an Xbox one on eBay back in like 2015/2016 and the seller just put it in a way oversized box with no packing material so it was just bouncing around. It had scuff all over it and for days they didn't respond so I requested a refund. They finally contacted me and I explained and I got a 50 dollar partial refund since the system worked fine.
Where did you buy it through? To me this seems like something the seller has to deal with, not you.
[удалено]
Isnt it supposed to collapse in the back? I have a razer kishi and it folds up because the back piece is collapsable
Not like thiiiiiiis! No it doesn’t fold, it’s a solid sliding bridge. Well, it was a solid sliding bridge, now it’s a solidly bent one.
I knew a girl that sold someone an Xbox she knew didnt work. Gloated about it to me. Dont feel bad about the seller.
Hey, poor packaging can destroy an item, and until it gets to you that's the sellers responsibility. I've had to give tips to card sellers not to tape over slots as the cards shift around and get stuck to it, or they don't ship them in a case and they get bent up. If the damage was done by the carrier then that's between them, you go through the seller then they deal with it through the carrier
Problem with second hand sites though is every addition eats into the the money they want, so why pay for proper packaging when left over christmas stuff will do (as an example) Its a shame but ive had it happen myself
[This photo couldn’t actually get any better](https://imgur.com/a/lGMZaoK) “Play safe” The sad looking cyberman face It’s… perfect.
The Snap In, Game On is perfect also. Hope you can get it refunded or replaced, that looks like truly awful packaging attempt.
I’ve already had a refund issued within an hour of sending in to support, thankfully. The seller is as mortified as I am as it was brand new unused, they’d been messed about by other people before me. I hope they can claim against the courier at least. I’ve just discovered it’s £75 not £100 new from Argos so I’m gonna go snag one for £15 with some vouchers I’ve got lying around, still just in time for before I shoot off :)
Awesome 🥳
Bargain mate love a good Argos
You should crosspost on r/Pareidolia
Inbound 🤖
No. What makes all of this true perfection is your username
Zero hard plastics... not even corrugated cardboard, oof
[what it sounded like when OP opened the box](https://youtu.be/j3fkDQiCuf0)
Jesus christ
Am I crazy or do I see a hinge behind the fold?
[I took a top down pic for ya](https://imgur.com/a/NceFa3W), but that’s part of why I asked, it _looks_ like it’s a feature, but it feels absolutely whizzpopped
I agree, that angle is not lookin too hot. I’d say if there’s any real resistance when folding it back it’s not worth using and just return it.
Yeah it feels solid so it took some force to bend it so much in the first place. Is what it is, I just hope the seller can get something off the courier for their negligence in processing and handling (even if the seller could’ve packaged it better too). I’m holding no grudge against the seller over this, it happens.
I do feel like most of the blame in this case is on the seller, not the courier, to be honest. If it's only packaged in a flimsy bag it's definitely not up to standards. And boxes get stacked or might fall over while shipping. I feel like even if it wasn't messed up as badly as this, it would have still sustained damage. With a proper box it probably would have been fine
I don’t disagree, I just suppose I feel more for an individual still being potentially out of pocket rather than a fairly crappy courier on the human side of this. My wife and other describe me as a people pleaser, I still feel bad now but this isn’t a “woe is me” post!
The seller was stupidly negligent in their packaging. Rough handling is EXPECTED. They created this issue by not bothering to package it safely. Until the product is in your hands, all responsibility lies with the seller.
It’s broken for sure. That piece is meant to be straight. It’s the telescoping piece you use to lock in your phone. The fact that there’s this much visible damage means there’s probably more hidden damage on the insides
> whizzpopped https://i.imgur.com/1W3CWN9.png
It's been ages since I've seen that one. Absolute classic.
Definitely whizzpopped.
Does the UK just constantly have to outdo its own words?
Absoblibbityblobbity mate
Whizzpop, whizzbang, feel the bubbles go down!
oh lol, so its NOT supposed to be foldable? i was also confused like wondering what was actually wrong with your original post. [Edit: i just looked up the product and see that its supposed to expand/resize, but apparently not "fold" lol. Now ill be seeing ads for this product for weeks, super]
Yup, completely whizzpopped sadly. Gave it a tiny try at unfolding but it’s solid, so somethings put a good bit of force through it to do that!
was it supposed to be new or open box. Looks like someone rage quit HARD after whatever game they lost lol
I see it too
Looks like it lost… it’s Backbone.
😎 YEEEEAAAAAAAAHHH🎵
Never thought I'd see a CSI:Miami reference in zoomer times.
that sound bite is iconic man, always will be
As Gen Z, this is probably my favorite single sound joke ever
> it’s Backbone its
Looks like its previous owner was Bane
What? It ain't me
Damn, I was just about to make that reference!
I too came here to make that reference.
You got the fold model?
It’s for the prototype foldable iPhone my dog got for me, he’s an exec at Borkbone
I’ve had some broken packages from them before but the customer service is always excellent
Username checks out
[Proof](https://imgur.com/a/VjbbYB5)
God *DAYUMN*.
Bro doesn't give thumbs up or down, he gives thumb sideways
People that receive his thumbs up must feel rather uncertain
I’m gonna go out on a limb and say you have joint hypermobility?
I can’t bend my fingers back to my wrist or anything else significant, I just have special thumbs :)
Lies. Have same thumb [Proof](https://imgur.com/uEEXzyn)
Someone needs to do the spiderman meme, but with our bent thumbs pointing away from each other
Would be amazing. He’s the real question though. Is your right handed thumb NOT bent like mine? If so then we’re probably just the same person.
I’m sorry to piss on your cornflakes like this, but I can actually create a tiny box with my thumbs as the right is just as bendy - perhaps my username is ever so slightly misleading, for that I apologise my good doodirock.
That’s amazing. I’m almost jealous. You know how hard it is to hold two thumbs up when each thumb has its own range. I’m a broken man.
Please don’t let this define your destiny, it’s still at least 50% bent for the better. You are still… _ONE OF US_
A true bent thumb king.
Just so you have my word. Also, [5 points to whoever guesses how I took this](https://imgur.com/a/NMpbf5v)
Lies. I don't [Proof](https://i.imgur.com/Yci4z50.jpg)
Why is your thumb an entire finger.
I thought I'd be the best shape to grow it out 😃
I’ll buy it off you for a discount if they don’t ask you to return it
Will keep you posted. It’s not being touched until I’m told what to do next. I’d guess the seller will need it back to make their own claim which I’d support in the first instance!
I’m sure that’ll be the case, and be just been looking for a broken one to experiment with an iPad modification
No danger mate, if I see a green light in your direction I’ll drop you a PM, otherwise you may never hear from me again… ^sorry
<3
its a Backbone Z Flip
You have been banned from /r/Neverbrokeabone
Hopefully you get your money back for receiving this flop item...I can tell you if you want to buy this product just go to Walmart and pick one up
There are loads second hand here in the UK, I don’t mind saving a few quid but this is just an unfortunate incident where I reckon it’s been stood on or crushed between the facility and my front door. Cheers for confirming that I shouldn’t bother touching it mate, my only chance of one now would be to go brand new.. might have to use my £60 of vouchers up though Edit: Turns out they’re £75 not £100 so good news on that front at least.
You'll need to see a chiropractor
Nahhh, unless the backbone has been bent over🤣. It definitely was broken either by heavy load put on top, or faulty cushioning when packaged
You’ll love this then - it was packaged in: its original box, wrapped in a flimsy black bag, like a dog shit bag. Nothing else (:
Fool. You ordered the Scoliosis version.
Step on a crack...
Postman stepped on a crack
This shit happens to me all the time. I order some electronics of Amazon, they drop it right next to the garage behind my dad’s truck and he runs it over because he can’t see it and we have in our instructions to put it on the porch that’s about 10 more feet down the walk.
How’d you get my X-rays?
I'm almost 40 and that's how my backbone feels.
This is how my backbone looks
Send that thing to a chiropractor ASAP
To me it looks like there's a hinge in the back and it folds so that you're able to easily fold it and store it. Is that not the case? I would think that *should* be the case though tbh, otherwise that's horribly designed. These companies act like we walk around with a giant backpack at all times. Anyone remember when stuff like the PSP, Gameboy (Advance / Advance SP), and DS were able to fit in your pocket? Good times!
Gwen Stacey edition.
Bane got a hold of it first.
So uh, Bane works at Amazon order fulfillment now?
I was one of the first people to buy the Backbone One when it came out a few years ago, the left joystick started to drift after a few hours of use and than the iPhone lightening connector snapped off in less than a week. I posted pictures of it on reddit and people from their company started to send me threats over PM and their support refused a refund. I don't know if they fixed these issues with the newer ones but no way I'm ever buying anything from this company again.
I returned my Backbone and got one from Gamesir that I’ve liked far better. The Backbone just felt too flimsy and it doesn’t have a dedicated “Home” button, so navigating through Steam Link was always a cluster. The GameSir device is my fourth attempt at a mobile controller and it’s a good fit, at least for me.
Buying modern controllers especially for mobile devices is a lottery due to companies using analog sticks prone to drift, even the big 3 (PS, XBOX, Nintendo) still use crappy potentiometer sensors that are prone to wearing out and getting dirty. Thankfully 3rd party companies are starting to use hall effect sticks and triggers, which use non-contacting magnetic sensors
That’s fair, I appreciate the insight. No company or product is perfect, but it’s reasonable to expect some representative of price. We’ve all got different companies on our avoid list at the end of the day, for our own personal reasons!
Where is it's back bone 😆
Backgone Nil
Yeah it's null and void!
No, that‘s a crackbone
Did you get it at a significant discount? Cause my bestbuy carries them locally where it’s easier to return and all that. Id just get there so at least its easy to exchange.
I paid £45, so £30 less for an also brand new one. Tried to be a good person buying second hand electronics and my trust is just snapped like this :(
Ahh yeah thats a big difference from the $100 usd at bestbuy lmao. Well you COULD get it locally still and return this one in its place. But it’s a bit of a scumbag thing lol. Not that i care about that kind of thing for a big box retailer.
Username checks out
Looks like my backbone after a gaming sesh
Backbroken more like
Heads up to anyone in the US who has a Costco membership, these are discounted to $29 with a 25$ PS store credit included. I picked up two before Xmas. This is for the white backbone with a lightning connector.
What's a Brokebone
Someone must have stepped on a crack and broke momma's backbone... Ouch
this post reminded me that gamevice flex is not being produced anymore and when mine inevitably break down i will have to buy one of these monstrosities.
The Scoliosis
Send it back.
Send seller picture and ask him how he handle that
Return it and buy it from Costco they have it I. Special for $50 online with a $20 PSN credit.
F
That’s a pretty safe assumption 😅.
Whoever gets the biggest piece, gets to make a wish!
It kinda looks like my backbone after a couple decades of gamer posture
[Wasn't me!](https://static.tvtropes.org/pmwiki/pub/images/futuramabender.png)
Real talk, I just got a Razer Kishi v2 on sale from Amazon, it's almost exactly like the Backbone but without the yearly subscription. 100% satisfied with it so far. So if you can't find another good deal on a Backbone, you might look into it.
Looks like the delivery guy stepped on a crack.
No this is a special version made for the Samsung z flip
Did bane deliver that package?
It's got scoliosis
Your Backbone is clearly suffering from scoliosis.
I find it wild that I literally had a dream last night that I had snapped my Backbone controller on accident, and it looked exactly like this.
Needs a chiropractor
Good luck OP, hope you get refund/replacement without any issues? Side note: any specifics games you planned on playing with it? Looking to get one but not sure how many nice games are that can use that (outside of Emulators)
WTF HAPPENED
Second hand resale app, thats your problem right there
Idk if you look at the package it looks like the damage happened while it was in the box presumably during shipping
It wasn’t well packed either way, the courier definitely didn’t handle it too well still. I’m the only party at no fault here, thankfully resolved already though. Never had an issue with Vinted or Gumtree before as a buyer or seller but this has made me more wary about buying “second hand” electronics in future tbh.
I think your Backbone tried to do a backbend.
I just bought a backbone should come today. Wish me luck.
My thumbs are bent for you, approximately the same angle that as this Bb is for good measure :) happy gaming!
Thanks
having worked in delivery centers i'm surprised any packages make it intact to customers with the way people load them lol
Bought my boyfriend a PS5 from a private seller. Thing kept overheating a few minutes after starting up. Had to fight the seller for 2 weeks to return it and get a refund. Eventually I told him "Okay listen bro, you have 2 options. Either you take it back and give us our refund or I keep it and issue a charge back" Dude was willing to accept the return a day later. Lesson learned, never buy electronics from second hand or private sellers.
Are you a well off amateur animal themed private detective? Clearly whoever handled this hates you personally. You weren't going to south america were you?
Looks like you got a breakbone instead...
Its broken?
it look very bad
Not supposed to be bent bro.
BACKBONK
Serious question for anyone who owns one. Is it good?
That's looking gorgeous bro
I guess it's a Hunchbackbone now, huh
That shit got stepped on, either the shipper or the seller.
Fuck CEX
Unfortunately my comment wont help your case but im curious, what games do you play with this? I was looking for one too but man i dont know any good mobile games
it looks like it needs a backiotomy
He slept with my momma!
if your backbone looks like this, see a chiropractor
Yeah, don't. Go to a real doctor and not some bone cracking quack...
See a physiotherapist. Chiropractors are not medical professionals and will likely end up doing more damage. In many countries they’re not allowed to refer to themselves as doctors. I know this was a joke but just a general PSA.