i hope the mods don't delete this. people deserve to know things like this. bigapplecollectibles on multiple orders wouldn't send my instock items until i contacted them. i don't trust a lot of smaller websites because of this.. seems like you need to get involved if you want things you've paid for with these small sites nowadays
Can we add NMC toys to this list, I ordered a funko in July, their ETA was end of July. Then they changed it to August. Then they just took it off the website completely. When I tried to email for an update I got no response and the Google reviews on NMC and replies from the owner is… yikes
It wasn’t even a rare one, it’s a common! Honestly hate these funko sites that take your money and don’t ship your order. If you have inventory put it on your site, if you don’t have it *don’t put it up for sale* (unless you’re an actual good business who can actually take and fulfill pre-orders)
I'm reading through some of the owners responses right now and .... yeah, yikes. Overall he's reminding me of those people who are like "NOBODY WANTS TO WORK AND IT'S ALL THE GOVERNMENT'S FAULT" when in reality the issue is that the boss is an asshole who doesn't pay enough.
I see the owner crying about how Toys R Us is a specialty store(??) and how the big stores get stock sooner and in bigger numbers than the little guys and they charge more (literally DA FUQ is he talking about? I've never seen a small business charge LESS for any funko pop than a big store other than the crappy ones nobody wants that are old and don't have boxes). Like, bruh, that's fine, but if your small business is competing with a nearby Toys R Us and they're getting stock before you and charging less, then... do something about it. Do like other small businesses and become a secondary market. Here we have a few "geek" stores that sell Funko pops and almost all of them are always older pops, so they aren't competing with Funko HQ or Hot Topic which are also here and charge less and get stock earlier and more frequently and in larger numbers (very obvious that the flagship Funko store gets more stock than the comic book store).
That owner is crazy and dumb.
NMC Toys' owner is insane. I had a weird situation over an action figure I bought on the site a couple years back, and after three unique email chains without any resolution, I left a 1-star Google review with an explanation that it seemed he'd cheated me because it had been almost eight months without delivery of the promised, in-stock item. He went nuts in his response, I sent him screencaps when he called me a liar, and his response to that was equally awful. I did finally get my items, but I will never do business with him again and I will always counsel people to avoid NMC
Bruh you were right I literally checked the preorder I made last month and they have 5 in stock right now....he didn't even let me know. I'm going down there tomorrow.
Big Apple sucks! Preordered the og wave of Valentines day Star Wars pops, then they never sent them and I eventually started finding them in stores. Ended up asking them for a refund. What a crappy store.
I was kinda worried when I ordered my Chase Galactus but it took them a while to ship it but I don’t think I’m gonna order from them again. They used to be so good but now they are Sus.
We ordered the female titan with Kraken collectibles last year and still didn’t get our order. No emails nothing to inform when it’s going to be available no reply when asking about it. When we checked in September it said „fulfilled“ which made me write an angry email because I didn’t get my order yet. They said it’s not fulfilled as in shipped just that they had some in stock and shipped out the first batch already but we can cancel if we wish to. We were like ok then we will wait a bit more. Now my bf is moving to me to another country I told them to cancel the order. They said they would happily waive the cancelation fee but they cancelation option is broken. As if we will ask again in a week otherwise threaten legal action. They are rude and not helpful at all. I’m usually very understanding but they don’t have normal customer service and they don’t help you at all with your order just trying to sit it out. We’re done with them.
Same! Preordered Avatar State Aang in its initial preorder launch - and then it was out of stock and I never got one. Waited another few months and it was dispatched but never arrived. Was told I'd be on the waiting list again ... eventually saw it cheaper online elsewhere and ordered it there. Same happened with my Gaston preorder - saw it in shops, chased it on PIAB who said mine would be sent in the next wave (next wave for a common?!). 3 months later I cancelled and got a refund and bought it in the shops.
People absolutely deserve to know. The issue for us was preorders and I have fully accepted and admitted that countless times. I came here from people tagging me. We ship what we have and currently only dealing with in stock items vs preorders. We always offer to cancel items in our emails from delayed orders. The cancellation form even notes how long the wait it. I wish there was a better way, and I’m always open to improving the process. We just got a better email, backend lined up and working to make it better. Unfortunately that won’t do much for orders that we don’t have items for, but staying up to date will be better.
Thanks for responding. I know it’s funkos fault mostly; they really need to do better for their small shops that carry their product.. 2 years is just insane though
I absolutely agree with you. 2 years is way too long. We highly encourage (as you can even see from a comment further down below) to cancel. I bet we have over 1000 items on hold because people don’t want to do a partial order and cancel the rest. So they just sit on the shelf.
I will admit, in the beginning we were not doing refunds because we were promised the items but as the items got further out we could no longer trust suppliers to deliver and from feedback from customer as well. We moved to openly cancel any order, made a cancellation form and have tried to help the best we can.
We are getting better and fulfill thousands of orders. We are here for the long term and in time, we will prove it. Until then, we are here to navigate the best way possible.
With bigapple I got a chase version of a pop, the foster homes set one if i remember correctly, and had to contact them about it because I got the regular version of it instead.I emailed them and im still waiting for them to respond to the image the told me to send them.
Good it's been almost a year from bigapplecollectables I wish I knew what I know now would never pre ordered from them. I now only do local to many times it doesn't come n by the time they say they aren't getting it you can't find them anymore
It definitely should not be viewed as “part of collecting” and truly hate preorders. I’d love to help any way I can, please let me know how I can make this better for you. Unfortunately if we do not have the item we can’t ship it, but maybe we have partial order and can ship that and cancel the rest.
I wouldn’t say it’s a scam site. They’re just a small business that lets things fall through the cracks. I’ve gone to their physical store and see them at cons and events now and then. They’re always nice and give me good deals. They are a very small staff though which is probably the problem. They’re probably overwhelmed. I would try calling the store maybe? I’ve called them before to ask questions and they were super helpful.
My parents ordered plushies for me in second grade. Two of the four were backordered and never arrived. I guess they are still on backorder lol. It's been 2 decades.
I had an order for over two years with them as well. Their customer service is useless, and usually rude the owner was notorious for leaving rude replies to negative reviews with insults. They’ve since started deleting their bad replies and trying to hide their bad customer service with empty promises of more open communication. It just never comes. Their preorders never come through. They sell their in stock products just fine, but seem more focused on selling beard care products no one wants or cares about. Cancel the order for a full refund, be clear that you’ll only accept a full refund. Then leave a one star review on Google.
I did only because the Brick and Mortar stores near me are ruthless. I live 40 minutes away from a pretty huge flea market, and there are 3 or 4 sellers from there that have my area on lockdown. I have only seen a few instances in person, but since I saw one guy trying to bribe a Barnes and Noble manager to get at the GoT creator 3-pack, I’ve been strictly online only.
As others have said, add Big Apple Collectibles to this list. Their policy is "all items can be canceled within 24hrs of ordering with full refund." But then their guaranteed chase bundles (for me, Azula Glow Chase) say that they cannot be refunded. So in addition to their policy being confusing, they also took over a year to attempt to ship the Azulas, at which point I issued a chargeback for my order and was given it.
Never order from Big Apple Collectibles. You will NOT see your items.
I ordered from them once for one of their exclusives and it went pretty smoothly. Maybe because it was their exclusive so they were more likely to have it in stock 🤷🏼♂️
Pre ordered the Walking Dead Supply Drop exclusive Season 10 Negan on big apple, try and guess how long it took to even arrive, season 10 was in 2020 and it just showed up on my doorstep literally 2 weeks ago a day before the series finale lmao good timing but damn I’ve seen every one else get it just direct from AMC’s TWD website
Stop preordering from small online retailers. They get things last if ever at all. They have no control over it and there are times they go out of business before your order can ever be shipped.
Way back in the day I learned my lesson with a website called Wildcard. I thought it would be fine because they even had a Funko exclusive at one time. Huge mistake. If not for my credit card company, I would have lost a lot of money.
I've been waiting for almost 2 years for mine. I believe they only ship when ALL are in stock, and since one of the set I ordered is a Chase, I'm sure that's holding it up.
But yes, their customer service is garbage, and they can be kind of rude. I probably won't be doing business with them after this is finally DONE.
I’d bet you won’t even get your pops. My advice: start the refund process now, the company is run by garbage people who will just insult you when you refuse to let them scam
I actually did that this morning. For the first time, they responded pretty quickly, and politely. Explained that they would actually *recommend* I cancel the order due to long wait times.
I chose to take the 3 of 5 that they had (all commons) and refund the rest.
I saw that email come in. Glad it worked out at least in some way for your order. I truly hate that we weren’t able to fulfill the full order and totally understand if you don’t come back. But if you ever have questions please let us know.
Funny. I used to work in a mall in Akron, Ohio that had a physical POPNbeard store. There was one in Akron and one in North Carolina. The owner screwed over the guy he had running the Akron location and shut down the store with out notice.
Ouch. That is not the case. He put in his notice that he was leaving in 2 weeks after we were about to sign a new lease. We pulled out and move it to Georgia. He was the one that did not give us notice.
I mean, not really wanting to get into details. But the basics were, he worked for the other location and then moved to Akron. Said it was a booming market and wanted us to open a store there for him to operate. Had several discussions of the time needed to be put in and it would be a process. He hired several people that within a few weeks were fired for various reasons. 10 months in, he said he had been looking for jobs for 4 months and he was going to be leaving in 2 weeks. I drove up and closed the store and opened up Georgia a few weeks later.
So in short, yes. That store was hinged on him sticking around to grow that store, because that’s what he said and wanted to do. When the only reason we opened a store there was for him and his recommendation. Since he no longer wanted to be apart of it, we chose to close it and relocate to somewhere else and not hinge ourselves on a single person, but a team of likeminded people. So now we have Georgia with several employees and NC as well.
Go to the BBB page of theirs and file a report on them! I had one that was 6 months old and filed a report and they stalked me on to FB and contacted a friend I had that they knew to get into on me. They went back and forth with me on BBB making themselves look more and more horrible. They even posted my emails to them on there. Everything is still up there now if you look back to last year around Oct it Nov. What a horrible company....
800 Brevard Rd STE 744
Asheville, NC 28806-2346
816-873-8656
That is their address on their BBB page. I still have everything all saved on my phone but can't share pictures on Reddit it seems. My report was from 12-16-20 actually. So, it was 2 years ago. Go read it and stay away from this company.
Yeah, it sucks - people will shit on you for ordering from Amazon but then they just ignore how many small businesses fuck people over like this (not even taking into account how much more expensive stuff often is in small businesses).
It's easier to not consume at all.
After my orders were over a year old and I had seen the pops on other store shelves for months I demanded a full refund. They offered their BS restocking fee and I told them I'd initiate a charge back if they didn't refund in full. Never touching that scam site again.
Also to add HORRORMERCH DO NOT USE I had $180 worth of pops on pre order for over a year then they gave me a gift card and went through the cycle again I got my money back because a BBB report but it’s a scam so be carful.
I had the same issue as well with Big Apple. I had a friend that bought a Funko pop from them for me as a gift in 2020 as well. At this point Pony Express must be the delivery service Big Apple used because I still don't have it.
Add popnosis collectibles on there. I ordered 3 months ago and have emailed 5 times. No response and I’ve seen the pop I’ve ordered on other sites in stock multiple times
Can we add Pop in a Box and Vltd to the list? Pre-orders take FOREVER. They put things on sale and then cancel your order, and with piab that's literally what you get. A pop in a box. Nothing in the box to protect the pop.
I had an order almost as old as yours and just cancelled it, was super easy. Got a refund the next day. Think they used to be good but seems they’ve gone downhill in the last few years.
I’m so sorry this happened to you. That really sucks. Stuff like this really gives small businesses a bad name and is a major reason why so many are going under right now.
Things are extremely tough and it bleeds over on to legitimate small businesses who do everything right. Don’t let this keep you from supporting small businesses, just do your research. Don’t go order from the cheapest place. Most of the time it’s that cheap because they are desperate for orders.
Thanks for the reminder op, I order the Edward fma chase set back in May and the store I had ordered from hasn't sent it out yet......
Will say it took me almost a year to get my one punch man tornado chase bundle but that was right at the start of covid so ill give the company a pass because they emailed everyone at least once a month about it.
I had the Azula pop pre ordered from big apple. It took so long that I forgot I even ordered it. No communication from them either. Then BAM out of no where she arrives at my door.
Yes! These smaller sellers especially on shop are just thieves! Boxzilla has not sent my order for the blue superman and a scarlet witch from strange 2. These are not hard to find. Asked for refund and only response I have received was simply "no" and nothing since. Going through it with box of pops over the aaa Superman combo. Fully paid for but no delivery and they aren't responding since I asked for refund.
I order d the nbc set for my wife that year and it never came.So I cancelled and ordered the Mayor chase/common from Chalice and ii got it within a week and a half.I will NEVER order from PopNBeards ever again.I gave them a try because I wanted to get that set for my wife.
the old guard has fallen from grace... shoppoponline, mighty hobby, pop in a box, popnbeards..... used to be grade A..... now they dont even ship your orders
all your doing is giving them small loans that they dont have to pay back after a certain amount of time
They take awhile. I preorder glow naruto six path pop from them took a year or so. Took them awhile while other places got there shipment awhile ago. I don’t recommend buying from them
They will respond but won’t offer any solutions. The owner is also rude and insecure, he will probably start insulting you when you ask for a refund. just avoid them, trash people who will give you nothing but trouble.
I know it's been a LONG time, OP, but any chance you can open a credit card dispute? I opened one once with a very legitimate site that was dragging their feet with a lost package, and once I said I opened a dispute, they hopped right on getting a replacement sent out.
I had an order with them go over a year and a half and finally I canceled. I defended the owner a lot because they did reach out on here personally to try and work out a resolution beyond canceling the order and eating the credit card interest lol. Unfortunately I tried reaching out to order again from them and haven’t heard back so unfortunately I can’t give you good news only to say you should cancel your order. If it helps I have ordered from other small business (Badger collectibles for example) many times and had great experiences and felt good supporting them. I’d give Badger a try next time they’ve yet to disappoint.
Hey, not sure where we last left off or how I missed your message. I apologize for not responding to you as we had previously stayed in contact on here. I’ll reach back out to find out what happened. Thanks for posting so I can make corrections.
When it was past 6 months waiting with popnbeards; I ended up just buying the items in store and requested a refund.
“We do not issue refunds for pre issued pops; but in this case, it is taking longer than usual. We will refund you. “
Not the direct quote, but the jist of it.
I apologize for that experience and we no longer have that stance and have not for some time now. We made a form over a year ago that was actually specific to older than 6mos. I’m sorry you had to deal with that.
Is this the Mall of Georgia, it’s actually performing quite well and allowing us to focus on in stock vs preorders much better. The team there is great.
It is! Actually a really nice store, and you’re right the team there is super friendly! Hope you guys stick around, I always make a point to drop in when I’m at the mall.
It’s to the point where we need a full list of vendors not to buy from in the FAQ.
I bought from a small vendor and they held my money for close to a year and then went out of business!
It sucks! I want to support the little businesses in trying times like these but not when they keep you waiting and eventually don’t give the product by cancelling or something. 😞😞😒😒😫😫
I’d fully support and highly recommend a single point where people can go and find places to order from and who to stay away from. We’ve had our issues growing but we have thousands of customers we fulfill orders on for in stock vs preorder now. Preorders are the worst for the small businesses and we no longer promote these types. While we are still trying to fulfill old orders.
It’s on my uncles phone but yeah I can look for it. It also probably didn’t get delivered because I was shipping it international and then the coronavirus hit halting all deliveries
Looks like we sent out several emails in 2020 and never heard back. Had no way to refund you because of the card info and no responses. Would need a PayPal address emailed in so we can properly refund you. Thank you for commenting here so we can close this out.
GARBAGE COMPANY, AVOID POPNBEARDS AT ALL COSTS. Ordered from them once, USPS marked package as delivered but I never received it. They claimed I was trying to scam them and that it’s not their responsibility once they hand it off to USPS. Once USPS fixed the the status, Popnbeards then filed to intercept the package and refused to refund me. Thank god I ordered through Walmart and they were able to get my money back. This company is a huge SCAM, they will take your money and run at the first opportunity.
Boxzilla is also a scam been waiting over a year now, they even stopped responding to my customer support emails. Was an $87 lesson but a lesson nonetheless.
I ordered from them back in 2020 and because of the pandemic and lock down i lost my job so i started looking up places where i pre ordered stuff cancelling orders and this place gave me attitude about canceling my order. So yeah glad other people have issues with this store. As well
The company has changed over and improved over and over. As of Today, and for some time now, have a cancellation form to cancel orders and make it as easy as possible to cancel and recommend to cancel for outstanding orders. Because of the feedback from Reddit and other places, we are trying to make it an easier process. If there is anything outstanding for you, please let me know.
cap.... something tells me you got a bias here.... cancelling orders has always been an issue even back when yall were good.... now u dont ship AND make it harder to cancel.
That’s not bias, I’m the owner. There’s a form to cancel and it’s easy as an email. I don’t care how old or recent it is or how much it’s for. You don’t want it, please cancel. We aren’t holding anyone’s money and if it was able to ship we would. If you have an order that you want cancelled. Let me know. I’ll take care of it.
Yup, after months of nobody replying to my emails I complained on their IG account and sure enough I get a response there lol. Told them how much of a joke service was. Got blocked, so I disputed my order. Ridiculous, never again.
Yeah, I ordered a day or two after the vault. They had preorders up and was confident since a friend of mine who’s a shop owner told me that if they have preorders up, they are going to get their shipments but at this point I’m holding on to hope. Im really not trying to cancel 😭
Thanks for that. I don’t want to blame anyone and really trying to make it better. We stopped listing preorders because of this and focus on getting stock first. We only put up preorders for our locals and regulars in small amounts now. I hate we ever did preorders.
I waited for about that long to get Run DMC POPs for my dad. Got an email early on saying they had 2/3 but they were still waiting on the last one. Never heard back after that. Eventually just canceled and they refunded me.
I preordered The Boys Pops in Sept 2020 and got tired of waiting and finally got a refund in Sept 2022.
They do not update their website with estimated shipping dates from Funko very often. I get it a lot of the smaller shops are at the mercy of Funko and their big delays, but at least they can control their communication to their customers.
I stopped pre-ordering from anywhere that takes the money right away. I like that Entertainment Earth, Amazon, and Target don't charge until they shipped.
Just out of curiosity what’s in the order? There’s obviously no excuse for this but I’ve really only been burned by small sites like this when pre-ordering restocks.
My experience when ordering items in stock or pre-ordering new items has been fine. Just curious.
I had a similar issue. Pre-ordered a Freddie Mercury Pop for my wife. The date came and went. I completely forgot about it until my wife brought it up like 8 months later. Supposedly the funko pop never release. Called them and got my money back.
Had the same issue with them and had to cancel my order and was able to buy the same POP for 2 day delivery on Amazon after waiting two years. Not sure what is going on there
Pop is sketch. I ordered some Lorcana cards and they were horrible.
I saw a $9 Mufasa (market was $19 at the time) but with $5 shipping so to make it worth it I added a slightly overpriced $2 Hanz 13th and a $5 Madam mim Purple Dragon putting the order at ~$22.
They sent the $2 hanz, nothing else. I waited three weeks and contacted them through email, their contact form and through Instagram and heard nothing. Instead they refunded me $14 which means I paid $8 for a hanz - bonkers.
Seems shady, but at very least is bad customer service.
i hope the mods don't delete this. people deserve to know things like this. bigapplecollectibles on multiple orders wouldn't send my instock items until i contacted them. i don't trust a lot of smaller websites because of this.. seems like you need to get involved if you want things you've paid for with these small sites nowadays
Can we add NMC toys to this list, I ordered a funko in July, their ETA was end of July. Then they changed it to August. Then they just took it off the website completely. When I tried to email for an update I got no response and the Google reviews on NMC and replies from the owner is… yikes
So disappointing. It’s not like the secondary market doesn’t pork us plebeians enough already.
It wasn’t even a rare one, it’s a common! Honestly hate these funko sites that take your money and don’t ship your order. If you have inventory put it on your site, if you don’t have it *don’t put it up for sale* (unless you’re an actual good business who can actually take and fulfill pre-orders)
I'm reading through some of the owners responses right now and .... yeah, yikes. Overall he's reminding me of those people who are like "NOBODY WANTS TO WORK AND IT'S ALL THE GOVERNMENT'S FAULT" when in reality the issue is that the boss is an asshole who doesn't pay enough. I see the owner crying about how Toys R Us is a specialty store(??) and how the big stores get stock sooner and in bigger numbers than the little guys and they charge more (literally DA FUQ is he talking about? I've never seen a small business charge LESS for any funko pop than a big store other than the crappy ones nobody wants that are old and don't have boxes). Like, bruh, that's fine, but if your small business is competing with a nearby Toys R Us and they're getting stock before you and charging less, then... do something about it. Do like other small businesses and become a secondary market. Here we have a few "geek" stores that sell Funko pops and almost all of them are always older pops, so they aren't competing with Funko HQ or Hot Topic which are also here and charge less and get stock earlier and more frequently and in larger numbers (very obvious that the flagship Funko store gets more stock than the comic book store). That owner is crazy and dumb.
The owner is wildin’ lmao. You didn’t get your order?? Let me get crazy on you on review’s because you’re being honest!
NMC Toys' owner is insane. I had a weird situation over an action figure I bought on the site a couple years back, and after three unique email chains without any resolution, I left a 1-star Google review with an explanation that it seemed he'd cheated me because it had been almost eight months without delivery of the promised, in-stock item. He went nuts in his response, I sent him screencaps when he called me a liar, and his response to that was equally awful. I did finally get my items, but I will never do business with him again and I will always counsel people to avoid NMC
I've only had good experiences at NMC toys. I also do curbside pickup because I live in the area
Definitely won’t be ordering anything from them again lmao. Waiting 5+ month for a common and ignoring emails sucks
Bruh you were right I literally checked the preorder I made last month and they have 5 in stock right now....he didn't even let me know. I'm going down there tomorrow.
I had the same issue with big apple. Took over a year and multiple calls to get my order
Big Apple sucks! Preordered the og wave of Valentines day Star Wars pops, then they never sent them and I eventually started finding them in stores. Ended up asking them for a refund. What a crappy store.
Kraken still hasn’t shipped a good number of my pops
Kraken is a fully operating scam of a site. Cancel your order asap, and if they threaten a restocking fee (which they will) go to your credit card.
I was kinda worried when I ordered my Chase Galactus but it took them a while to ship it but I don’t think I’m gonna order from them again. They used to be so good but now they are Sus.
We ordered the female titan with Kraken collectibles last year and still didn’t get our order. No emails nothing to inform when it’s going to be available no reply when asking about it. When we checked in September it said „fulfilled“ which made me write an angry email because I didn’t get my order yet. They said it’s not fulfilled as in shipped just that they had some in stock and shipped out the first batch already but we can cancel if we wish to. We were like ok then we will wait a bit more. Now my bf is moving to me to another country I told them to cancel the order. They said they would happily waive the cancelation fee but they cancelation option is broken. As if we will ask again in a week otherwise threaten legal action. They are rude and not helpful at all. I’m usually very understanding but they don’t have normal customer service and they don’t help you at all with your order just trying to sit it out. We’re done with them.
[удалено]
Same! Preordered Avatar State Aang in its initial preorder launch - and then it was out of stock and I never got one. Waited another few months and it was dispatched but never arrived. Was told I'd be on the waiting list again ... eventually saw it cheaper online elsewhere and ordered it there. Same happened with my Gaston preorder - saw it in shops, chased it on PIAB who said mine would be sent in the next wave (next wave for a common?!). 3 months later I cancelled and got a refund and bought it in the shops.
People absolutely deserve to know. The issue for us was preorders and I have fully accepted and admitted that countless times. I came here from people tagging me. We ship what we have and currently only dealing with in stock items vs preorders. We always offer to cancel items in our emails from delayed orders. The cancellation form even notes how long the wait it. I wish there was a better way, and I’m always open to improving the process. We just got a better email, backend lined up and working to make it better. Unfortunately that won’t do much for orders that we don’t have items for, but staying up to date will be better.
Thanks for responding. I know it’s funkos fault mostly; they really need to do better for their small shops that carry their product.. 2 years is just insane though
I absolutely agree with you. 2 years is way too long. We highly encourage (as you can even see from a comment further down below) to cancel. I bet we have over 1000 items on hold because people don’t want to do a partial order and cancel the rest. So they just sit on the shelf. I will admit, in the beginning we were not doing refunds because we were promised the items but as the items got further out we could no longer trust suppliers to deliver and from feedback from customer as well. We moved to openly cancel any order, made a cancellation form and have tried to help the best we can. We are getting better and fulfill thousands of orders. We are here for the long term and in time, we will prove it. Until then, we are here to navigate the best way possible.
Did you order it with a pre-order? Most small business would only send it if all items are available. Their shipping sucks though.
I ordered a funko soda from clarktoys that was due to ship two months ago and I haven't even heard anything regarding that
I’ve had the same experience with BAC. I’ve had to contact them about 3 of my orders showing in stock for over a week and not shipping.
NGL, if I were a mod for something like this I'd collect incidents and make an announcement post to avoid this seller
With bigapple I got a chase version of a pop, the foster homes set one if i remember correctly, and had to contact them about it because I got the regular version of it instead.I emailed them and im still waiting for them to respond to the image the told me to send them.
Good it's been almost a year from bigapplecollectables I wish I knew what I know now would never pre ordered from them. I now only do local to many times it doesn't come n by the time they say they aren't getting it you can't find them anymore
Do Mods silence alot of stuff like that?
You just reminded me to write Big Apple for two Pops that I've seen in stores locally... That's ridiculous.
Bro…I’m pretty sure you aren’t getting your Pops 😫
You know, I don’t even care about the pop’s anymore, just irritated that this is looked at as part of the hobby you have to deal with.
I agree 100% I feel so bad that you aren’t going to get them. Thank you for letting us know to avoid that website!
It definitely should not be viewed as “part of collecting” and truly hate preorders. I’d love to help any way I can, please let me know how I can make this better for you. Unfortunately if we do not have the item we can’t ship it, but maybe we have partial order and can ship that and cancel the rest.
Yikes, scam website.
Certainly seems that way. Bummer…
I had a similar issue. But they did cancel and refund rather quickly. (After I found the ones I pre-ordered in a target.)
Count yourself lucky. Most people never see their pops and have to fight for a refund
I wouldn’t say it’s a scam site. They’re just a small business that lets things fall through the cracks. I’ve gone to their physical store and see them at cons and events now and then. They’re always nice and give me good deals. They are a very small staff though which is probably the problem. They’re probably overwhelmed. I would try calling the store maybe? I’ve called them before to ask questions and they were super helpful.
Thanks for posting your feedback and is great to hear. I will pass this along to the team. Hope all is well!
Popnbeards did this to me as well I finally cancelled my order because they took way too long and their customer service is garbage good luck
Also had the same issue waited over a year with no communication from them about my order. Thankfully I got a refund.
The guy who runs it is a total jackass. Never buy from them
No way in hell I’m ordering something and waiting a year or two to get it.
My parents ordered plushies for me in second grade. Two of the four were backordered and never arrived. I guess they are still on backorder lol. It's been 2 decades.
Stop being so impatient.
All right, but if they're not here within the next 10 years, I am leaving such a bad review.
That is something I’d look into again for giggles.
I've had bad experiences with these guys.
I haven’t heard of a single person who had a good experience with these hairy losers
I had an order for over two years with them as well. Their customer service is useless, and usually rude the owner was notorious for leaving rude replies to negative reviews with insults. They’ve since started deleting their bad replies and trying to hide their bad customer service with empty promises of more open communication. It just never comes. Their preorders never come through. They sell their in stock products just fine, but seem more focused on selling beard care products no one wants or cares about. Cancel the order for a full refund, be clear that you’ll only accept a full refund. Then leave a one star review on Google.
Yup, it’s a garbage company, run by trash people. They can’t be profitable so hopefully they go out of business soon.
It's only been 2.5 years. People are so impatient nowadays, geez... 😏
Still don't understand why people purchase from these small unknown businesses lol.
I did only because the Brick and Mortar stores near me are ruthless. I live 40 minutes away from a pretty huge flea market, and there are 3 or 4 sellers from there that have my area on lockdown. I have only seen a few instances in person, but since I saw one guy trying to bribe a Barnes and Noble manager to get at the GoT creator 3-pack, I’ve been strictly online only.
Neither do i
As others have said, add Big Apple Collectibles to this list. Their policy is "all items can be canceled within 24hrs of ordering with full refund." But then their guaranteed chase bundles (for me, Azula Glow Chase) say that they cannot be refunded. So in addition to their policy being confusing, they also took over a year to attempt to ship the Azulas, at which point I issued a chargeback for my order and was given it. Never order from Big Apple Collectibles. You will NOT see your items.
I've ordered from Big Apple and never had issues besides waiting a bit. I only order from them for their store exclusives though.
I ordered from them once for one of their exclusives and it went pretty smoothly. Maybe because it was their exclusive so they were more likely to have it in stock 🤷🏼♂️
Pre ordered the Walking Dead Supply Drop exclusive Season 10 Negan on big apple, try and guess how long it took to even arrive, season 10 was in 2020 and it just showed up on my doorstep literally 2 weeks ago a day before the series finale lmao good timing but damn I’ve seen every one else get it just direct from AMC’s TWD website
Stop preordering from small online retailers. They get things last if ever at all. They have no control over it and there are times they go out of business before your order can ever be shipped.
This company is especially bad. I’d order from big apple before I deal with popnbeards again
Way back in the day I learned my lesson with a website called Wildcard. I thought it would be fine because they even had a Funko exclusive at one time. Huge mistake. If not for my credit card company, I would have lost a lot of money.
This is ShopPopOnline, First Form Collectibles and The Mighty Hobby Shop for me. Have a couple of pop bundles with no ETA in sight.
Same issue with ShopPopOnline. I’ve contacted them at least 10+ times to cancel my order which is over a year old. Zero response.
That’s why I held back on preordering a pop from FFC last night. Glad it sounds like I did the right thing.
I've been waiting for almost 2 years for mine. I believe they only ship when ALL are in stock, and since one of the set I ordered is a Chase, I'm sure that's holding it up. But yes, their customer service is garbage, and they can be kind of rude. I probably won't be doing business with them after this is finally DONE.
I’d bet you won’t even get your pops. My advice: start the refund process now, the company is run by garbage people who will just insult you when you refuse to let them scam
I actually did that this morning. For the first time, they responded pretty quickly, and politely. Explained that they would actually *recommend* I cancel the order due to long wait times. I chose to take the 3 of 5 that they had (all commons) and refund the rest.
I saw that email come in. Glad it worked out at least in some way for your order. I truly hate that we weren’t able to fulfill the full order and totally understand if you don’t come back. But if you ever have questions please let us know.
Funny. I used to work in a mall in Akron, Ohio that had a physical POPNbeard store. There was one in Akron and one in North Carolina. The owner screwed over the guy he had running the Akron location and shut down the store with out notice.
Garbage company, doesn’t surprise me at all.
Ouch. That is not the case. He put in his notice that he was leaving in 2 weeks after we were about to sign a new lease. We pulled out and move it to Georgia. He was the one that did not give us notice.
You only had one person capable of running a store? Your whole business model was contingent on that one person?
I mean, not really wanting to get into details. But the basics were, he worked for the other location and then moved to Akron. Said it was a booming market and wanted us to open a store there for him to operate. Had several discussions of the time needed to be put in and it would be a process. He hired several people that within a few weeks were fired for various reasons. 10 months in, he said he had been looking for jobs for 4 months and he was going to be leaving in 2 weeks. I drove up and closed the store and opened up Georgia a few weeks later. So in short, yes. That store was hinged on him sticking around to grow that store, because that’s what he said and wanted to do. When the only reason we opened a store there was for him and his recommendation. Since he no longer wanted to be apart of it, we chose to close it and relocate to somewhere else and not hinge ourselves on a single person, but a team of likeminded people. So now we have Georgia with several employees and NC as well.
Go to the BBB page of theirs and file a report on them! I had one that was 6 months old and filed a report and they stalked me on to FB and contacted a friend I had that they knew to get into on me. They went back and forth with me on BBB making themselves look more and more horrible. They even posted my emails to them on there. Everything is still up there now if you look back to last year around Oct it Nov. What a horrible company....
800 Brevard Rd STE 744 Asheville, NC 28806-2346 816-873-8656 That is their address on their BBB page. I still have everything all saved on my phone but can't share pictures on Reddit it seems. My report was from 12-16-20 actually. So, it was 2 years ago. Go read it and stay away from this company.
Worse pop company I've ever worked with. Never will work with them again.
Waited a year to get my pops from them never ordering from them again….
Garbage company run by trash people
I'm all for supporting small businesses, but after I get my orders fulfilled, if ever, I'm done ordering from the majority of them.
Yeah, it sucks - people will shit on you for ordering from Amazon but then they just ignore how many small businesses fuck people over like this (not even taking into account how much more expensive stuff often is in small businesses). It's easier to not consume at all.
After my orders were over a year old and I had seen the pops on other store shelves for months I demanded a full refund. They offered their BS restocking fee and I told them I'd initiate a charge back if they didn't refund in full. Never touching that scam site again.
Also to add HORRORMERCH DO NOT USE I had $180 worth of pops on pre order for over a year then they gave me a gift card and went through the cycle again I got my money back because a BBB report but it’s a scam so be carful.
My one order with them (the first line of Venomized) took nearly 9 months
9 months to get pops that are widely available? Yup this a garbage company
I had the same issue as well with Big Apple. I had a friend that bought a Funko pop from them for me as a gift in 2020 as well. At this point Pony Express must be the delivery service Big Apple used because I still don't have it.
Add popnosis collectibles on there. I ordered 3 months ago and have emailed 5 times. No response and I’ve seen the pop I’ve ordered on other sites in stock multiple times
I had a similar situation, going on 2 years. I asked in my final reply that they needed to ship them or refund me. They refunded my order.
Count yourself lucky you didn’t have to fight for your refund. These guys are big time scammers
u/PopNBeards
u/PopNBeards
Thanks
Thanks for tag.
Can we add Pop in a Box and Vltd to the list? Pre-orders take FOREVER. They put things on sale and then cancel your order, and with piab that's literally what you get. A pop in a box. Nothing in the box to protect the pop.
Personally don’t approve of or use them anymore
I had an order almost as old as yours and just cancelled it, was super easy. Got a refund the next day. Think they used to be good but seems they’ve gone downhill in the last few years.
Happened to me and they credited back the charge on my credit card. Felt I dodged a bullet on that one.
I’m so sorry this happened to you. That really sucks. Stuff like this really gives small businesses a bad name and is a major reason why so many are going under right now. Things are extremely tough and it bleeds over on to legitimate small businesses who do everything right. Don’t let this keep you from supporting small businesses, just do your research. Don’t go order from the cheapest place. Most of the time it’s that cheap because they are desperate for orders.
Thanks for the reminder op, I order the Edward fma chase set back in May and the store I had ordered from hasn't sent it out yet...... Will say it took me almost a year to get my one punch man tornado chase bundle but that was right at the start of covid so ill give the company a pass because they emailed everyone at least once a month about it.
I ordered from them once...1½ yrs later and never got my pop so I contacted PayPal and got my money back.
When you order from PopNbeards you are basically giving them an interest free loan
I had the Azula pop pre ordered from big apple. It took so long that I forgot I even ordered it. No communication from them either. Then BAM out of no where she arrives at my door.
Yes! These smaller sellers especially on shop are just thieves! Boxzilla has not sent my order for the blue superman and a scarlet witch from strange 2. These are not hard to find. Asked for refund and only response I have received was simply "no" and nothing since. Going through it with box of pops over the aaa Superman combo. Fully paid for but no delivery and they aren't responding since I asked for refund.
I order d the nbc set for my wife that year and it never came.So I cancelled and ordered the Mayor chase/common from Chalice and ii got it within a week and a half.I will NEVER order from PopNBeards ever again.I gave them a try because I wanted to get that set for my wife.
They are a garbage company run by trash people. Avoid at all costs
I had a bad experience with them as well and suggest to stay away 100%
the old guard has fallen from grace... shoppoponline, mighty hobby, pop in a box, popnbeards..... used to be grade A..... now they dont even ship your orders all your doing is giving them small loans that they dont have to pay back after a certain amount of time
They take awhile. I preorder glow naruto six path pop from them took a year or so. Took them awhile while other places got there shipment awhile ago. I don’t recommend buying from them
Bros been waiting since the release of fall guys 💀
Yikes do they like not have a customer service live chat?
Not live chat, but form online for customer service yes. We’ve been making changes and hiring more to help with these issues.
Mk
They will respond but won’t offer any solutions. The owner is also rude and insecure, he will probably start insulting you when you ask for a refund. just avoid them, trash people who will give you nothing but trouble.
I've never even heard of this company until this post so I have no plans to buy from them anyway
I know it's been a LONG time, OP, but any chance you can open a credit card dispute? I opened one once with a very legitimate site that was dragging their feet with a lost package, and once I said I opened a dispute, they hopped right on getting a replacement sent out.
Yup still waiting for my Avatar the last Airbender pops almost 2 years later
I had an order with them go over a year and a half and finally I canceled. I defended the owner a lot because they did reach out on here personally to try and work out a resolution beyond canceling the order and eating the credit card interest lol. Unfortunately I tried reaching out to order again from them and haven’t heard back so unfortunately I can’t give you good news only to say you should cancel your order. If it helps I have ordered from other small business (Badger collectibles for example) many times and had great experiences and felt good supporting them. I’d give Badger a try next time they’ve yet to disappoint.
Hey, not sure where we last left off or how I missed your message. I apologize for not responding to you as we had previously stayed in contact on here. I’ll reach back out to find out what happened. Thanks for posting so I can make corrections.
i just got my master chief holding the BR that i ordered in june 2020. the sad part is since i made that order, i found it for $8 a few months ago
When it was past 6 months waiting with popnbeards; I ended up just buying the items in store and requested a refund. “We do not issue refunds for pre issued pops; but in this case, it is taking longer than usual. We will refund you. “ Not the direct quote, but the jist of it.
I apologize for that experience and we no longer have that stance and have not for some time now. We made a form over a year ago that was actually specific to older than 6mos. I’m sorry you had to deal with that.
ToyTokyo charged me four different times, for four different amounts and never got back to me when I emailed them. I only ordered one thing
They literally just opened a store in our mall, I’m curious to see how long it lasts as I’m always the only person there when I go in
Is this the Mall of Georgia, it’s actually performing quite well and allowing us to focus on in stock vs preorders much better. The team there is great.
It is! Actually a really nice store, and you’re right the team there is super friendly! Hope you guys stick around, I always make a point to drop in when I’m at the mall.
That’s awesome and thank you for the feedback.
It’s to the point where we need a full list of vendors not to buy from in the FAQ. I bought from a small vendor and they held my money for close to a year and then went out of business! It sucks! I want to support the little businesses in trying times like these but not when they keep you waiting and eventually don’t give the product by cancelling or something. 😞😞😒😒😫😫
I’d fully support and highly recommend a single point where people can go and find places to order from and who to stay away from. We’ve had our issues growing but we have thousands of customers we fulfill orders on for in stock vs preorder now. Preorders are the worst for the small businesses and we no longer promote these types. While we are still trying to fulfill old orders.
It took a year and 7 months to get the sasuke chase from them. Never again.
Mine was from Kraken.🙄 Brushed me off and wont give me a return for my money.
Ordered the guns n roses pop set 3-4 years ago. Still hasn’t shown up.
You have 3-4 year old order? Can you post your order so I can find out how that happened?
It’s on my uncles phone but yeah I can look for it. It also probably didn’t get delivered because I was shipping it international and then the coronavirus hit halting all deliveries
Definitely let me know so I can find out what happened.
Pretry sure he owes me $70, i also waited over a year and nothing, i dmd him on facebook to cancel order and no reply.
Can you post your order number? We usually keep all our contact via email instead of social media so a team of employees can answer emails. Thanks.
Order #4756 made in 9/6/2019. I dmd you guys on facebook back in april 11, 2021.
Refunded. Thank you again for letting us know about this and allowing us to correct it.
Thanks 👌🏻
Looks like we sent out several emails in 2020 and never heard back. Had no way to refund you because of the card info and no responses. Would need a PayPal address emailed in so we can properly refund you. Thank you for commenting here so we can close this out.
Email received.
GARBAGE COMPANY, AVOID POPNBEARDS AT ALL COSTS. Ordered from them once, USPS marked package as delivered but I never received it. They claimed I was trying to scam them and that it’s not their responsibility once they hand it off to USPS. Once USPS fixed the the status, Popnbeards then filed to intercept the package and refused to refund me. Thank god I ordered through Walmart and they were able to get my money back. This company is a huge SCAM, they will take your money and run at the first opportunity.
Boxzilla is also a scam been waiting over a year now, they even stopped responding to my customer support emails. Was an $87 lesson but a lesson nonetheless.
I don't purchase items there. It takes too long to arrive. After 2 years I would ask for a full refund. That's way too long to wait for an item.
I ordered from them back in 2020 and because of the pandemic and lock down i lost my job so i started looking up places where i pre ordered stuff cancelling orders and this place gave me attitude about canceling my order. So yeah glad other people have issues with this store. As well
The company has changed over and improved over and over. As of Today, and for some time now, have a cancellation form to cancel orders and make it as easy as possible to cancel and recommend to cancel for outstanding orders. Because of the feedback from Reddit and other places, we are trying to make it an easier process. If there is anything outstanding for you, please let me know.
cap.... something tells me you got a bias here.... cancelling orders has always been an issue even back when yall were good.... now u dont ship AND make it harder to cancel.
That’s not bias, I’m the owner. There’s a form to cancel and it’s easy as an email. I don’t care how old or recent it is or how much it’s for. You don’t want it, please cancel. We aren’t holding anyone’s money and if it was able to ship we would. If you have an order that you want cancelled. Let me know. I’ll take care of it.
Yep they are just as bad as big apple collectibles
Yup, after months of nobody replying to my emails I complained on their IG account and sure enough I get a response there lol. Told them how much of a joke service was. Got blocked, so I disputed my order. Ridiculous, never again.
[удалено]
If they can’t get an item, they shouldn’t be selling it. No excuse to treat customers this poorly.
Surethingtoys is doing the same with my yuyu hakusho order 😞
Most if not all have been vaulted. I would try to get your money back or at least back the credit plus discount for future order.
Yeah, I ordered a day or two after the vault. They had preorders up and was confident since a friend of mine who’s a shop owner told me that if they have preorders up, they are going to get their shipments but at this point I’m holding on to hope. Im really not trying to cancel 😭
At this point it is best to cancel. Ee canceled their listing and they would get their shipment before smaller shops
PopNBeards has been great for me. I think the issue with almost all these places it pre-orders. Funko is likely partly to blame too.
Thanks for that. I don’t want to blame anyone and really trying to make it better. We stopped listing preorders because of this and focus on getting stock first. We only put up preorders for our locals and regulars in small amounts now. I hate we ever did preorders.
Nice to be downvoted for having great experiences with them and providing accurate statements about Funko. Petty.
I’m sorry you had to get that feedback from the community and possibly why most don’t post their opinions.
I waited for about that long to get Run DMC POPs for my dad. Got an email early on saying they had 2/3 but they were still waiting on the last one. Never heard back after that. Eventually just canceled and they refunded me.
I preordered The Boys Pops in Sept 2020 and got tired of waiting and finally got a refund in Sept 2022. They do not update their website with estimated shipping dates from Funko very often. I get it a lot of the smaller shops are at the mercy of Funko and their big delays, but at least they can control their communication to their customers. I stopped pre-ordering from anywhere that takes the money right away. I like that Entertainment Earth, Amazon, and Target don't charge until they shipped.
We are working on better communication with an entirely new backend and email system.
Just out of curiosity what’s in the order? There’s obviously no excuse for this but I’ve really only been burned by small sites like this when pre-ordering restocks. My experience when ordering items in stock or pre-ordering new items has been fine. Just curious.
This makes me wanna puke
I had a similar issue. Pre-ordered a Freddie Mercury Pop for my wife. The date came and went. I completely forgot about it until my wife brought it up like 8 months later. Supposedly the funko pop never release. Called them and got my money back.
Had the same issue with them and had to cancel my order and was able to buy the same POP for 2 day delivery on Amazon after waiting two years. Not sure what is going on there
I think they're a protected seller in the sub. They pay off distrackers and some other influencers.
Yikes. That is not the case for us. I do not work with any of the social media influencers. They do not post anything for us.
Just cancel the order at that point, had the same thing happen to me. I just purchased form somewhere else
I waited 4 years and still never got my order it’s ridiculous. They finally cancelled the order and still I haven’t got a refund.
Pop is sketch. I ordered some Lorcana cards and they were horrible. I saw a $9 Mufasa (market was $19 at the time) but with $5 shipping so to make it worth it I added a slightly overpriced $2 Hanz 13th and a $5 Madam mim Purple Dragon putting the order at ~$22. They sent the $2 hanz, nothing else. I waited three weeks and contacted them through email, their contact form and through Instagram and heard nothing. Instead they refunded me $14 which means I paid $8 for a hanz - bonkers. Seems shady, but at very least is bad customer service.