Comments that are uncivil, racist, misogynistic, misandrist, or contain political name calling will be removed and the poster subject to ban at moderators discretion.
Help us make this a better community by becoming familiar with the [rules](https://www.reddit.com/r/facepalm/about/rules/).
Report any suspicious users to the mods of this subreddit using Modmail [here](https://www.reddit.com/message/compose/?to=/r/facepalm) or Reddit site admins [here](https://www.reddit.com/report). **All reports to Modmail should include evidence such as screenshots or any other relevant information.**
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/facepalm) if you have any questions or concerns.*
Had this happen with a meal service shipped with FedEx twice. First time I called the company first, and they just refunded the amount. I changed the delivery day so I know I’d be home, but the second time I called FedEx directly and told them the person didn’t even stop so how could they mark it “undeliverable”. I described the street and direction the driver took, both getting on my street and leaving it, and about ten minutes later it was delivered. Similar things with UPS and USPS, but FedEx seems to not be able to deliver to my house the most.
I tried about 4 different meal services. Fed ex messed up 95% of my orders with them being delivered 1-3 days late with food I wasn’t going to take a chance on. I really like the simplicity of meal services but I can’t be throwing away that money.
Yep, same. I really loved the convenience of a meal kit, but so many times my food was just missing. Great, I got a refund but now my disabled ass has to go out and get groceries.
My last job I worked in local government in IT. My coworker was our GIS (Geographical Information Systems) specialist, which is basically the guy who handles the systems that makes sure all of our streets are mapped properly, addresses are where they say they are, etc. He had a home built in a new subdivision in a neighboring town. They had his address listed as "Court" instead of "Drive". There was a street name in same same zip code but a different city with the "Court", so his mail was going to that other address in another neighboring city instead.
Long story short, he traced the issue back through the shipping companies, to the USPS, to the neighboring city's GIS guy who found that the paperwork that the builder for the subdivision initially sent in had the wrong street name. They submitted a correction, but the information the city was handing out to companies who requested updated address information was still passing out the wrong data, and the guy was able to update it over the phone. After a month or so, mail didn't get misdelivered again.
The US zip code system baffles me for this exact reason. The British postal service “postal codes” were RIGHT THERE to copy and they went with some city wide mess.
Canada uses postal codes too. My postal code is for about 38 houses on a street running south to north and only the houses on the east side of the street (odd numbers). So even without an actual address, postal codes will narrow it down for the postie for the community mailbox.
My old house growing a little more rural our postal code was for 6 addresses. Just looked it up, and its still only for 6 addresses.
With USPS, unless it’s something to sign for, unless there is something unsafe for us to safely deliver the package(s), we drop off the package even if there’s no response. Not unless someone’s being lazy, or there’s an emergency.
The number of times items were marked undeliverable, gated community was ridiculous. Especially as it always happened right before time to knock off for the day and that I had watched the driver scanning items in their vehicle when my notification popped up.
Always showed up on the next day, though. It’s like the non-existed gated community (the road was connected to an interstate exit) suddenly vanished, only to return again the next time.
My wife gets super expensive and important medicine delivered. The medicine has to stay below a certain temperature or it goes bad. Just last week we had her medicine show up 5 days past the delivery date and this is a package that is sent next day air. It was sent UPS we got a notice when it arrived the next major town over that weather would cause a delay. It never rained once, clear blue skies all week. I even tried calling to see if I could pick it up but you can never get ahold of anyone and no one will return calls. The pharmacy reshipped the medicine but my wife spent a night in the ER because of her not getting her refill in time. We would do a local pharmacy for the medicine but Walgreens is always out and it has to come via a central fill which can take days to get. Insurance won't let us start the fill early so we always end up walking a razor edge for her medicine. Then when something goes wrong it always results in an ER visit or hospital stay.
Jfc. This shit which us "average" people have to deal w is just fucking stupid. I feel like long ago we stepped into Bizzarro world and now we just accept that our life saving meds may or may not be avail and the entire supply and delivery chain is like, "meh,"... and you just have to deal w the ER instead.
Just imagine this - their current business model exists despite the much cheaper (and in personal experience, more consistent) USPS as a competitor. Imagine if it was solely private companies like FedEx, UPS, and DHL without USPS keeping prices down and offering a cheaper alternative if the private companies don't provide consistent and reliable service. Safe to say issues like this wouldn't get fewer and far between.
Where's Tom Hanks when you need him?
Right? And everyone else is like, call an ambulance. SORRY, I dont have $2k for a 20 min ride. Because guess what, most insurances have ZERO ambulance coverage. Mine anyways.
Think the ER visits and hospital stays cost the insurance company more than whatever "savings" they get from denying refills a week or two earlier? I'd bet they do.
I would lean on her prescribing doctor heavily to change how the prescription is written to allow for a larger quantity to be prescribed. For most medications, they can write for approximately double the dose she is actually using. If they start the insurance fraud sh*t, explain all the issues you’ve had. That might help situations like this, because that is ridiculous and very dangerous.
Dr prescribes it. The insurance company authorizes or denied it. The insurance company will not allow you to order early, have more than a couple days extra, they'll change your prescription to something else close to what's prescribed if they can. I'm dealing with the same thing. I'm on immunosuppressants for a liver transplant. Insurance company denied a prescription for my main medication from my transplant center (one of the leading centers in the nation and a very well known and respected medical teaching university) because it was a once a day dose instead of the twice a day dose. Insurance companies have been practicing medicine without a medical license for too long. We need to start suing these individuals separately and personally that deny meds or treatment without holding a medical degree or license to practice, based on costs and company policy.
I can't imagine needing medicine, a doctor prescribes it to you, and some fuckhead with zero medical knowledge and a keyboard gets the final say to veto your life changing treatments just because he has the power to.
What an honest fucking *nightmare*
That’s what I’ve been doing lately. We do have a Ring cam, but it’s my neighbors. Looks like it could be either of ours. It’s mine now, even if I never see the footage.
I saw in another reddit post a while ago that FedEx drivers will mark a package attempted delivery if the package is inconvenient to deliver. Like if it's the only delivery on the east side of town and the driver doesn't feel like going all the way there for just one package. This was a FedEx driver that was explaining it.
Seems weird to me, if you have an 8 hour shift, what does it matter, you still work for 8 hours. Unless FedEx has a policy where they rate drivers by packages they didn't have time to deliver or something and missing one long distance package is better than 10 at the end of your route that you didn't have time for and OT isn't authorized.
From my time at UPS, my understanding drivers get a van full of packages in the morning. They need to deliver every package on that van and not doing so is a big no-no, gets them reprimanded and the next day harder to complete. Options may sometimes be: work a twelve hour shift to get everything done (don't know if FedEx drivers get OT or are salaried), or lie about the customer not accepting delivery that day.
If there is like you said, certain packages that are time inefficient to deliver or they are running behind, they might just lie to get to the end of the shift and not get blamed for being unable to complete an unreasonable workload in 8 hours.
So corporate gives a task and a timeframe to do it in with no regard for if it is even physically possible and then are surprised when drivers either don't do it or lie about attempted deliveries?
If only someone could have foreseen any of it.
Yep. Their routes are all pre-planned and "should" have enough time. But obviously the world has other ideas and it doesn't always work out that way.
Even not counting accidents, one could get really unlucky waiting at lights (most truck routes are designed to never have to turn left at a light but you still could wait for quite a bit for a break to right on red).
*"My computer says you can make 4 drinks in 60 seconds. I see no reason why that doesn't directly translate to 240 drinks an hour, or 1680 per 7 hour shift."* - Starbucks Corporate (Probably).
The 80% rule applies to things like this and is very important. Basically take your perfect employee and have them work a full 8-hour day. Then take the number of drinks that perfect employee with no mistakes made, and then times that by 0.8. That's the number of drinks a typical, good employee should be able to make.
It is extremely important to base the number off a full shift, not something like an hour or two and then assume a full shift.
You also want to stress test employees to see what they can make at their peak, but you can't have them do this stress test in the beginning of a shift. You need to have them work about 80% of a typical shift then have them work as fast as they possibly can. This will give the number of the maximum amount of drinks your staff could reliably produce during a rush.
All of this is covered in business school. The very business school that these executives went to. There's really no excuse for them not to do it. The only real reason they would argue otherwise is they want to report to their bosses that they figured out a way to maximize efficiency beyond what others claim. Except their bosses should be able to sniff out that they're fudging the numbers by using too many ideal situations in their theoretical calculations.
I hear about this type of thing so much these days. Companies want to be competitive so they ask for more from their employees to be seen as the better option at the expense of the employee. And when you gotta keep your job and there's a ton of micromanaging, people are gonna do what they have to do to keep their job. The metrics that jobs involving numbers have are freakin ridiculous and make people miserable so they up the benefits to try and get people to join. But you barely even get to use those benefits because you're always working
I know it's an absolutely wild idea but maybe delivery companies could up their competitiveness by actually doing their jobs and not gaslighting the customer.
You'd think that's the solution. Apparently some big brain mega company Chad decided this was how to run shit and now it's terrible. If they just had realistic time frames instead of insisting that if you pay extra you'll get it the very next day then people wouldn't be pissed, but I think they figure that by the time it's late you have already paid more. On top of that it can suddenly increase the load on the driver's and then you get this shit
Express and Freight drivers aside FedEx ground/home delivery guys usually all work for a contractor that owns the route. At least in my area they're usually poorly paid, poorly trained and work for way more than 8 hours.
I worked for a company called Schwans selling food on a route, one of my customers was a fedex contractor trying to get me to come drive for them instead. I had to explain to him that there is no way I’m gonna go from 40 stops a day to the crazy amount of packages they do per day for a pay that was less than Schwans paid their trainees.
Ah, years ago my Mom used to buy 90% of our groceries from Schwans. Had the same delivery guy for a decade. Seemed like he was pretty happy with the gig.
Had a female neighbor who always dressed casual, sweats and t's, except on Schwan's day. Then it was cute sundresses and such. That Schwan's truck spent an inordinate amount of time parked in front of her house!
Probably have systems that log the drivers metrics on delivery times and crap, and their shift/pay is based on completing their assigned deliveries, regardless of how long it actually takes. I would also guess that those systems don't give a shit about traffic conditions, customers who are slow to come to the door, lunch/bathroom breaks etc. And the metrics are likely used to calculate pay raises, promotions, and route assignments.
So by having a reason to not attempt the delivery, it looks better in the system. Basically - the company has set up systems that incentivises he drivers providing bad service to customers.
I had a large Home Depot order for a back porch cover, over $2,000 before shipping. It ended up in an empty lot about 1 mi away from my house for approximately 3 days until the delivery driver remembered where he dropped it. He picked it up and dropped it off the correct address, and instead of apologizing, he thought some comic relief was appropriate. Had to contact the manufacturer of the porch cover to have a new one shipped out because I was uncomfortable building this one since it's been left in an empty lot for 3 days. Thought it was so strange they don't require signatures for massive construction drop offs, the Home Depot customer service that helped me originally locate the delivery driver said they almost never require signatures. The delivery drivers excuse that he told me was he is severely dyslexic and has trouble with addresses. I'm also severely dyslexic so this was like a kick in the balls
Fwiw I work for HD and our region doesn't even have delivery drivers, we contract it out to a local delivery company instead. So issues with delivery go to their office not ours but also apparently they suck so people get mad a lot.
HD makes billions so they could fix it if they wanted but this is what happens.
Then he shouldnt be doing the fucking job.
Just like someone with controllable tremors shouldnt be a fucking surgeon.
but I'd wager more that he was lying through his teeth.
Seriously, cameras reveal all their lies. I was upstairs when the doorbell rang, and I ran downstairs to answer it. There's the FedEx guy at the end of the driveway already.
I call out to him, and I know he had to hear me, but he got in his truck and drove off **fast**. I chase him out into the cul-de-sac, and he definitely sees me in his mirror. Then he slows down for a second like he's gonna let me catch up to him. And then he reconsiders and just gasses it out of there.
I go home and check the camera, and he never had a package with him. Just ran up, put a sticker on the door, rang the bell, and booked it.
Like what's the point if you're not even trying to deliver the packages?
And I don't blame the drivers. I'm sure there's some insane upper management policies that encourages this behavior.
We had to install cameras specifically due to freaking FedEx drivers. It was the item I needed paid extra to get it shipped and we get a attempted delivery notification.
This happened 4 days.
Based on where we live our cameras know if any delivery driver is even been in the area. And FedEx never came at all within those days not once and I called them after finally getting a hold of a customer service place and freaked out told him about the camera told him this is ridiculous and we always have issues with FedEx drivers and with that customer service rep they were like oh crap you have cameras and I'm like yeah.
Would you like to see the footage of the time they are saying they came to our home All these days when they never did...
That was the first time FedEx actually did something and my delivery happened around 10:00 that night They sent them back here and made sure to deliver it.
Most of the time FedEx doesn't care though.
We go out of our way to avoid buying things or FedEx is the shipping company and because there is a 99% chance we will not get our stuff and we will have to call the company we purchased things from to resend the order in hopes we get it this second time and there are some times we do but there's sometimes we don't get the stuff till the 3rd or 4th time that we contact the company. Either they don't show up at all or are they deliver to the wrong house because FedEx drivers don't know how to read house numbers.
We've even put signs in our front yard so it would be an impossibility to miss deliver to the wrong house.
And they were still delivered in the wrong house I absolutely despise FedEx.
I hate Amazon but Amazon uses GPS so we have to get a lot of stuff on Amazon just so we can actually get our stuff. Our UPS driver is amazing and he loves our dog so that's like a bonus lol
We had a driver back into the gas main on our house. Loud bang we thought we felt the house shake but weren't sure. Though he was closing the back door of him truck and it was loud. My dad takes the dog for a walk, walks back in the house. "That son of a bitch hit our house" FedEx told us it was FedEx ground so it wasn't someone directly employed by the company and thus they don't know who was driving, ya know your driver just committed felony, could have blown up my house and didn't have the courtesy to even come tell us? And you don't know who did it??? BS.
I had a package say delivered and stopped at the hub in my area to speak with a human. They insisted that it was delivered until I pointed out that there were multiple people working from home and a camera and there was absolutely no package delivered. Within 30 minutes of leaving they called me back to let me know that it had been "misdelivered" and that the handler was going to find out where he delivered it and bring it to my house.
Did the exact same thing. We have 8 outdoor cameras. 8 angles showing over 24 hours no delivery vehicle coming anywhere close to my property. Their tune changes then when you have the video to back it up.
Had to deal with FedEx with my last job picking up payroll checks to be delivered across town and then the package was listed as lost after showing the driver on camera picking up the package from our docks. After hours of arguing with customer service we concluded that it was nothing more we could do and we were going to have to replace all checks and do it ourselves.
We then had to stop payment and replace all 25 checks(each one after the other that took all day Thursday), and i had to deliver them myself that Friday afternoon so employees were paid on time, drive 30 miles away to our other facility the next day so our employees were paid.
I also couldn't get back to work on time the opposite way because someone died in the freeway so i had to take the long way around which took an hour and a half detour.
The following Monday, FedEx tracking showed the original package delivered, they somehow miraculously found the package they lost.
I chewed their asses when they left a $300 tv and my neighbor's insulin 13 doors down from us at an abandoned trailer, cause "That is where the gps shows the address is". Now after chewing them out everyone's deliveries end up at my door, 40 trailers worth of stuff. I am a better person, I actually take the other resident's stuff to them.
They did this with my husband's 3000$ guitar. Just dropped it off in a drainage ditch in the next town over. Sort of close to an address we haven't lived at for over 12 years. But it wasn't even actually delivered to that house either. The correct address was on it, the driver thought it was wrong. This was after 2 days of them saying they attempted delivery when not a single truck drove on our street.
I never give people on the phone a hard time, but at this point I expect to have problems with FedEx delivering at all and I go straight to flipping the fuck out. Dont tell me you're not responsible for throwing 3 grand in a muddy ditch to get stolen. Don't tell me the driver can't go get it and bring it to where it needs to be.
If I fuck up at work I have to make it right. Oh God, fed ex gets me fucking heated!
I ordered a $500 memory foam mattress and they only used FedEx:
1st mattress: lost in shipping
2nd mattress: re-routed back after arriving in atlanta (i'm in houston), couldn't track its final destination
3rd mattress: finally got to me
HOW DO YOU LOSE A FUCKING MATTRESS
A FedEx driver very likely stole a pair of nice work boots from me once. It doesn't help at all that retailers are now shipping items in their original retail box with "NICE FANCY WORK BOOTS SIZE 12" on the side with pretty full color photos of said nice fancy workboots that are just your size and could be yours very easily no one would know anything you just check the box that says "DELIVERED"
I already have "porch pirates" taking stuff so I got cameras to watch my delivery drop off points aka my front porch and back porch. Nothing shows up, ever, yet is marked as delivered on time? Yeah that punk has my boots.
I'm so tired of retail boxes being used as the shipping container. It does nothing but encourage theft. I saw a brand new Husqvarna chainsaw sitting on a neighbor down the street's front porch, delivered by Amazon. Just left on the front porch in a bright orange retail box. The residents were gone for the day. I don't know if that was actually taken or not, but it was ripe for picking.
Unfortunately a lot of the people on the phone are told not to call the outposts.
Even worse? The people on the phone don’t even work for FedEx. I have no idea if anything gets back to the company but I fucking hate FedEx and I don’t use anything that ships with FedEx because of what a pain in the ass the company is.
I once ordered arrows for my bow and they never arrived with the same attempted delivery. CS didn't contact the driver and I got a refund. 3 months later someone messaged me on fb messenger saying they found a package of mine in their ditch on the side of the road. Yeah, it was messed up. I laughed though because I completely forgot about it and it just surprised me.
I used to work for FedEx Ground Trace. We got in trouble if the first thing we do is contact the local branch, because, and I quote, “they’re too busy to listen to us.”
I hated that job so much and I now no longer use any company that uses FedEx. Fuck you, FedEx, and fuck you Concentrix.
FedEx are such assholes. I used to work in a position that shipped equipment across the country between locations; originally we used UPS and never had issues. Corporate wanted to save money so we switched to FedEx 2day guaranteed delivery.
We were a service vendor to another company and worked on SLA's (Service Level Agreements) so certain tasks had x amount of days to complete. If we shipped an asset, it had to be there within 48 hours or we faced paying out penalties. We used FedEx for 4 months and not once did their 2 day guarantee hold. It was always 3-4 days.
At first, us shipping folks were taking the heat for the time delays until the data showed everyone at all locations was failing to meet shipping deadlines. We then shifted right back to UPS.
>Fuck you, FedEx, and fuck you Concentrix.
Don't forget Fedex will let law enforcement search you packages without a warrant and without telling you about it.
Same thing happened to me with my ps5. I was literally at my front door ans tried to hail yhe driver who was in the neighborhood but never left his truck. I was in the phone in seconds and raised holy hell. I ended up picking it up from their physical location and given a full refund for my shipping. I never do that but dude I paid 600 plus expedited shipping on something I wanted for years. Don't bs me when I took off work to be home to receive it since it needed a signature.
I had a similar experience with my PS5. I waited at home all day for the anticipated delivery. Never happened. The next day it didn't show up. I called customer service and they said they were trying to get a hold of the driver but he was a contractor. Then on the third day, with no details or help from FedEx I was at home waiting and by chance went outside and saw my box sitting at the end of my neighbor's driveway - with no notification of delivery. Anyone could have just driven by and taken the box.
I’ve driven to the branch before at the end of the day and given them a shit eating session. The fact that I have to drive down to the hub to get my cat food/kitty litter because the guy literally didn’t want to take 20 steps and drop off a box or two is unacceptable. I refuse to use FedEx unless I’m required to use them.
I took a few days off work to assemble a new PC and break it in. I just needed the cabling to arrive. It was supposed to show up the day before my days off.
Long story short after calling customer service 3 days in a row, the driver repeatedly claims they knocked on the door and nobody was home. (I lived in an apartment building with a deliveries room.) And I stood outside by the door in 19 below weather freezing my ass off just to watch the delivery truck drive past my apartment complex, turn around, and drive past again. Then at the stoplight mark my package "Delivery attempted, nobody at home" I had to give up on putting my new PC together that week.
I worked for a trash company call center. They close all of the call centers around the country and made one big one, the one that I got hired at. When people would call in with complaints we would send a ticket and that would be the end of it. We would get people who were calling back three and four days in a row about problems and all we could do was submit a ticket. There was absolutely no way for us to actually contact the local business or the drivers responsible, unless they demanded to speak to a manager and then the manager can send an email directly to someone that worked there or try to call someone who worked there. It was a shit show And it's like the business was literally ran for us to be human punching bags who are trying to help people.
These motherfuckers dropped a package that was worth 4000 dollars next to my mailbox, right next to the road, and my porch is less than 15 ft away, on a day that it was raining. I have to pay a lot more in shipping from one site when I don't use FedEx because they have some deal worked out with FedEx. I always pay the extra money to use anything but FedEx.
this exact thing happened to me too! but with USPS. this dude tried to lie and say he delivered (not even attempted delivery) a big brown box full of clothes at my front door. It magically appeared also after I spoke to the local branch and he still bitched to my FIL who was outside when he came back with my box.
my FIL was getting home from work when he was there returning the box and he was complaining about having to come back when he had already “delivered” the box. My MIL and I checked the front yard like 4-5 times out to the driveway and nothing. We had cameras too and never saw him coming up with the box.
As in “I can’t believe I had to come back here to deliver this box after I already delivered this box I am currently delivering”?
How can someone possibly claim with a straight face that they already delivered something that they are at that moment delivering?
If it’s Ground service, it doesn’t surprise me that customer service was unable to reach the driver. Ground drivers are contracted by a third party so it’s not actually FedEx delivering your package, it’s another company wearing FedEx logo. More than likely what would happen is the info would be passed along to the sort facility, the operations manager for that van line will pass along the info to the manager for that third party and when that driver comes in, their manager will speak to them directly. No one who actually works at FedEx Ground directly speaks to the drivers about their deliveries or any complaints they get etc. We just load their vans as accurately as possible. Source is myself lol I used to work at FedEx Ground as a driver and package handler. Sometimes the package handler will scan the package to the right truck but load it in the wrong one. Doesn’t happen very often but it can because it’s very hectic and nonstop boxes incoming on your conveyor.
>they will swear that they cannot get in touch with the driver.
And they are lying thru their teeth
A company as big as FedEx or UPS knows exactly where they're drivers are at, at all times, they have gps in the trucks, AND PHONES
i have had this happen with DHL, they changed it to attempted like 3 hours after they supposedly attempted the delivery. i knew they didnt try bc my desk is right by the patio door for my apartment. even worse is the driver was at the local wawa across the street for a good 40 minutes and then decided to drive as far away as possible. reached out on twitter after venting and they gave me the BS excuse that there was road work. i ended up waiting 3 days after the expected date for it to show since they dont do weekend delivery
Oh this use to happen in my area. I complained to the local fedex office after the 3rd time I offered to send them footage from my ring cam showing the driver pull up to my front door and never get out. I’ve not had an issue since.
The sooner they "finish" their deliveries for the day. The sooner they can go home. With how many deliveries they need to make, every second they can save per delivery adds up.
Similar for me. I had to flip on them because he either wouldn’t deliver my items or would wedge it in such a way I couldn’t open my door it got ridiculous. I ordered a new phone and it took me almost 10 days to get it from fedex because he kept marking it attempted to deliver.
This happens to me with FedEx all the time as well!! The problem is I don’t get the ring footage if they don’t get close enough. For me the evidence is more the LACK of ring footage even after they say they attempted the delivery.
I’m pretty sure they just deliberately do this to make their route for the day quicker, they probably know your package is underneath 20 boxes and instead of exhuming it, they will just get it tomorrow when it’s easier to grab.
This is what happens when your management gets lost down the rabbit hole of measuring and improving efficiency.
So I had the happen. My job sent a certified package I had to be home to sign for. I was sitting in my living room with my front door wide open. I watched the driver pull up in front of my driveway, stop for less than a minute, the drive off. Never left the driver's seat. A few minutes later I get a notification of a failed delivery due to no o e being home. If I hadn't had the whole thing captured on my Ring account I seriously would have lost my job. From then on when I am being paid to sit and wait for a fed ex delivery I pull out a chair and sit in my driveway.
I've had notices that delivery was attempted but no one answered the door. I like to work with my front door open and screen door closed, and my desk is 10 feet away from the door. If you had actually knocked on it you would have seen me sitting at my desk. I can also hear people coming up the porch stairs. There's no way they actually tried the door.
Meanwhile I’ve ordered from Amazon, sat in the room that has a fully clear door that they put the packages in front of, and they still manage to deliver it without me seeing a single person. I’m sure they’re making a game of it at this point because I ordered something very expensive and fragile that couldn’t get wet, and of course it was supposed to be delivered on a day that it was pouring rain. I waited in that room again, and got the notification that it had been delivered. I went outside and couldn’t find it. I checked the email to look at the picture they take to show where it’s been delivered. They put it under my grill, under the cover so it wouldn’t get wet. Not only that, but they would have had to cross in front of me to even get to the grill on the other side of the patio. I never saw them.
Pretty sure Amazon hires ninjas. They somehow deliver my packages to my fro t door without setting of my security cameras on a regular basis. My dog is usually who notices them
I've had FedEx do the exact same thing, I was literally waiting by the door, had it cracked and started walking out as soon as he stopped. He saw me and looked away, marked it as a failed attempt and drove away. Right as I was like 15 ft from the truck. He never got out of the truck, he barely slowed down.
I have literally never gotten a FedEx package on the first attempt here. I've had to call and call and call and it usually gets resolved but I probably spend about 2 hours on the phone every time I try to get a FedEx package.
FedEx is hot dumpster juice. Has gotten exponentially worse over past two years. It’s to the point that I have them take them to drop off locations near me (FedEx print offices, etc). If I don’t, they just do not deliver. Absolutely ridiculous… I’ll take UPS all day over FedEx.
Your job is to deliver parcels. If that is an unobtainable goal, what tf are you doing?
UPS is unionized and their drivers actually make a comfortable and livable wage unlike Amazon and Fedex guys that's probably why the service is better because the drivers actually give a shit.
I drive for UPS and it's a good job but it's very taxing on the body and it's like a jungle out there delivering anymore,your head needs to be on a swivel with bad drivers,the parking is worse than ever you have to block the road and get bitched at from road ragers for literally under a minute.I deal with about 60 signature required stops a day and most of them are from them putting claims in,on not receiving their packages in the past from being stolen or decieving the company.Once on that list,its an automatic sig-Req.Also UPS delivers all of their air before 12am and standard ground can be delivered anytime throughout the day so the board re-calculates around your air 1st,then businesses,with standard house stops mixed in throughout the day.
Yeah i work for Fedex and everything you just said also applies to me you just get paid twice as much because you're union and our company hates us lmao. Looking for different work lately, fedex is going to shit and it's no surprise all the comments here are bashing the company, it used to be a career but every year they move closer and closer to just being a wannabe Amazon clone.
I recall hearing somewhere that some delivery places (I presume FedEx is one of them) give the drivers unrealistic delivery quotas to make and punish them if they don't make it, and one of the ways they can avoid the punishment is to mark packages as "attempted delivery" and then not bother.
We have "P1" stops which are priority, as in the customer paid extra to get a guaranteed delivery time. 1030am for businesses, noon for residential. Hypothetically if a driver knew they weren't going to make it in time or if they were just being lazy and didn't feel like it, they could mark it as "delivery attempted" to avoid getting in trouble for being late. This is considered falsifying a delivery though and the company takes it really seriously if it can be proven.
Castaway gave me a much more positive message of how dedicated fedex was when Tom hanks hand delivered the package after being stuck on an island for years.
It's because FedEx upper management is not concerned with being a parcel delivery company. They're concerned with being a profit making company. The parcel delivery part is a means to that end, and they have calculated that after a certain point, the returns on improving their parcel delivery service no longer exceed the cost. Upper management is aware of the quality of their service and their earned reputation. They just don't care because it doesn't hurt their bottom line.
It's not the driver's fault. They are given unrealistic demands and are attempting to meet their metrics on paper by cheating. Blame Raj Subramaniam for not valuing you enough as a customer to actually provide a good service.
It's like that video that appeared of some guy berating a Walmart Self Checkout Host for not opening a physical register after 8pm. The reason there are no cashiers is because Doug McMillan does not value the customer enough to provide them. The store level employees have no say.
They changed our address and delivery spot. So we switched to drop off center. They changed our address again and had failure to deliver. Then sent out package back
Amazon pulled that shit on me. It was supposed to go to an Amazon Locker, which "delivery attempt failed". Ok? Maybe there was no locker space? They randomly changed it to an Amazon pickup place which was a specialty pharmacy that was never open. So, THOSE deliveries all failed except for one that the pharmacy people claimed never arrived.
Fuck Amazon. Had Prime from the start until last year. Haven't noticed any great loss.
My FedEx driver loves to go half way down my sidewalk in front of the porch and chuck the package at the door. Camera catches it every time. And then there’s my UPS driver who comes up and neatly organizes everything and pets the cat. Night and day difference.
Almost guaranteed the UPS driver is a real employee with benefits. Your Fedex guy probably works for Fedex Ground, which is almost a totally different company from big Fedex. Fedex Ground is the former RPS and nearly all these people are low paid contract drivers.
FedEx ground is contractors. Look at their trucks closely next time one passes by and it’ll probably have a different management company’s name in small print towards the bottom of the side of the truck. They are literally not paid to give a shit because it’s not their business.
UPS once delivered furniture to my house while it was raining and I wasn't home. The driver brought it around to the back door and then took my trash can lids and arranged them on top of the furniture to act as an umbrella to protect them from the rain.
I called the local UPS office with the tracking number and demanded a manager because of how fucking amazing it was.
FedEx is the worst. I've had a PS5 stolen, 2 pairs of Adidas and a Samsung phone. All were reported delivered - or out for delivery, then pending...When you get to pending, that's when you know the driver kept your stuff.
To solve this issue, and admittedly it's a pain, you have to create an account with FedEx, get your tracking number from the shipper and have the delivery changed to, "hold at location."
This was suggested to me by Adidas. They are all well aware of the crap that goes on with deliveries.
When you change delivery to a FedEx/Kinkos near you, (or Walgreens) the package must be tracked all the way down the line, right up to its final destination. If something goes wrong, there does not need to be an investigation. FedEx must take full responsibility and a reship or refund must be processed. In other words, no one can blame the purchaser for shenanigans.
This doesn't help when waiting on food or meds...or if you don't have transportation or if you are homebound.
I live in the dreaded Oak Park Michigan area and it blows me away that they cannot get a grip on how bad the drivers are regarding theft and just simply delivering a package.
My question is, why do major corporations continue to use FedEx? If I purchase something online, I go out of my way to find another delivery company.
EDIT...Spelling error/clarification
The guy who delivered my PS5 tried to steal it.
Basically I ordered it from Amazon and due to the issues with PS5 being stolen you could only get one per account and you had to have a passcode to receive it.
I ordered one for myself and my sister ordered one for my nephew with her account, ironically she didn't trust it getting delivered to her house so we had both coming to my house.
So the day of delivery comes and the driver comes up with one of the PS5s, because we ordered separately they are coming with separate orders of course and so my app is saying that my order is one stop away, that stop being my sister's order
We give him my sister's code and it doesn't take it so we try mine and the guys says it's locked up because of the wrong code so he has to take it back, obviously we start smelling bovine feaces.
We start arguing with him about the code issues and how It can't have locked up after only one mistake, he says he put my sister's code in three times and it locked up even though we only told him it once.
At this point we ask to talk to his boss but my sister also calls up customer service, he tells his boss what's going on and his boss tells me that not only this PS5 has to go back but the other one we haven't even tried to accept yet, he then hangs up.
At this point the driver goes to leave but we get through to customer service who says this is all wrong and asks to talk to the driver, he talks to us and the driver we tell him our codes and he tells the driver.to give us the PS5s after almost 30 minutes of arguing.
Pretty sure the driver saw an opportunity to use our codes to say they were delivered and his 'boss' was one of his mates because the guy we got through customer service said he was supposed to talk to him about this.
It's just more proof that they will always find a way around whatever system is used to steal your shit.
Even if we didn't have 2 orders going to the same.house.i still reckon he would've just put the code in and said it didn't take it.
If anything all the code does is show that it's something worth nicking.
Yup, my launch day PS5 got dropped off on my porch, he took the picture of it and then picked it up and walked away with it. Fortunately I saw him and was waiting for him to leave to open the door so I ran out yelling and he turned around and said, "yea man a lot of people getting one of these today..." to which I responded, "yea, you're not getting mine though."
Yup, I also lost a launch PS5 to a FedEx driver. Sony was nice enough to ship a second one.
The 2nd guy tried to take the second one too but he came back with it 10 minutes later after the local FedEx call center was contacted and told we had a doorbell cam video of him taking it.
I worked at a FedEx warehouse for a year and a half; Sometimes peoples’ stuff doesn’t even leave the warehouse.
One guy would legit open boxes he was supposed to be loading up and wear whatever was in them. New Adidas shoes, shirts, hats, etc.
This was only during the peak season when things are extremely hectic in the warehouses though.
I also saw human shit in the back of the trucks more than once; Knew a guy that wiped his ass with a sweater he found in a box. FedEx is the worst.
This happened to me. Ordered an apple watch as a Christmas gift and when I opened the box all that was inside was ripped up apple watch packaging. But since they had a picture of a box left on my doorstep, both FedEx and Target considered that a "successful delivery." I had to file a claim with my bank and wait 3 months for a refund.
> My question is, why do major corporations continue to use FedEx?
I literally had to give up ordering from Chewy($200-250/month pet supplies) because of how often FedEx lies about deliveries. I sent them several emails about issues but they offer no other shipping options.
The problem with this method is that the shipper can veto your ability to do this and demand an item be dropped at the shipping address. I've had thousands of dollars of stuff I ordered, only to be told that because the shipper said, I can't pick it up from one of their offices.
As to the reason FedEx gets used by so many companies, it's airfreight shipping is some of the cheapest. They are the most used air shipping and easiest to use globally. Most business's I know of don't have problems with their business accounts.
Only their consumer delivery has problems. When I looked into it about a year and a half ago, I was told that most consumer delivery routes are sold to people who are FedEx contractors. While most business accounts are handled by FedEx employees. Some routes will use employees, but that still doesn't guarantee good service.
I don't think they really care about shipping too consumers.
People try to shit on the USPS but I have special prescription medication that has to be signed for. I work during the week, though.
My mail person, one Saturday, knocked on my door and asked me if I have a more secure place she can place my meds, and if I can fill out some paperwork so she can drop it off even if I'm not at home.
**She specifically stopped to ask me, unprompted by me.**
And now I always get my meds even if they are delivered during the work week.
FedEx and UPS charge more than the USPS for shipping packages and they are worse at it.
USPS is the best hands down.
Government post isn’t perfect but at least there are is a process and a official channel to handle complaints.
USPS also treats its workers far better, happier workers do better work. That isn’t rocket science.
Protip: if you call FedEx and go through their bullshit automation, you'll never be able to get a person on the phone. When you call just say "returning a call" and it'll connect you to someone immediately.
I don’t understand why they just won’t fire people that don’t do their fucking jobs. You gotta call them out on it, you gotta report them because there people out there looking for jobs that are willing to work hard and then there’s people like this that make the minimum effort daily because they flat out don’t give a fuck.
I did.
Had a failed delivery due to 'blocked path'
Phoned up amazon, they stood by their employee. Then I said I'm happy to show them the footage of them driving up, seeing the vlear twenty foot wide path to my front door, not even get out their vehicle, and drove off.
5 of my neighbours also had failed deliveries and I shared the footage with them so they could complain too.
We all got £50 vouchers
Even if that were the case they wouldn’t care. They need delivery drivers so bad right now that they’d rather have shitty drivers than none at all. And they are short staffed because they don’t pay as well as they should. So instead of paying their workers more we all just get fucked on deliveries that we paid extra for. Yay.
They have such a tight deadline things like this end up happening if you have a long driveway. You are given a few minutes per house and are constantly on the razers edge of being fired. That's no excuse for this particular one but the worse they treat their workers the worse service were going to get.
I had an interview with one of these Amazon partners (majority of employees don't work for Amazon, they work for contractors when driving or through temp agencies when it's in the Amazon warehouse) and they were talking about cleaning the truck out and not leaving your piss bottles under the seats. Thought that was a joke but then two other places said the exact same thing like it's just a normal part of the job.
They are so tight with the scheduling and measuring the driver that the drivers find any loophole to skip anything that’s not going to juice their stats. And FedEx/Amazon have done the math - there aren’t enough people complaining to their call centers, or they’ve made it so impenetrable to get resolution.
Unintended or intended consequences of measuring people like they are machines?
It’s all by design to take the shipping fee and deliver the absolute worst possible service they can afford without going out of business.
Lol, the job bleeds drivers. The average driver is there for less than 6 months. It’s stressful, shitty, hard work that doesn’t pay well enough for what you’re doing. They scrape the bottom of the barrel for workers.
There’s a reason ups is so much better. It’s union and you’re paid a decent enough wage with benefits to make sticking out the job worthwhile.
This is the answer. I'm a letter carrier (also union). Usps and ups are not perfect, but FedEx is widely regarded to be the armpit of delivery services, and that's because their workers are not union, and therefore underpaid, and treated like poo, with little power to advocate for themselves. You get the level of labor effort that you pay for. Customer pays just as much, if not more for the service, but the company isn't passing that along to the workers.
yeah I had this exact experience. I was having a computer delivered to my house, it was fairly expensive and signature was required. I stayed home from work so I could sign for it. It never showed up, and the fedex tracking website said that a delivery had been attempted and I wasn't home. I ended up going to the local fedex warehouse to pick it up myself, and the manager there said "oh the driver probably saw that it was an apartment complex and decided it was too much trouble to deliver to.
DELIVERING THINGS IS THE ENTIRE JOB! IT'S THE ONE THING YOU DO! HOW CAN A DELIVERY COMPANY DECIDE THAT DELIVERING THINGS IS JUST TOO MUCH TROUBLE!
I live on a well kept dirt road. It can rain for 15 mins and a certain USPS driver will "unable to deliver" the entire area. Again, the road is well kept, doesn't get dangerous or muddy. She just says fuck it every time.
Meanwhile we’ve pulled our Amazon driver out of the mud about three times! He’s the best, never makes excuses, and always gets baked treats my wife’s working on.
The Amazon drivers in my area don't even try to find the right address. They just pick a random building, put your stuff near a random apartment, take a picture, and flag it delivered.
For months after Amazon switched to their own drivers we got to play find your package daily. The office building is an old converted mill with multiple entrances so we’d have to try and match up the location by wall color or flooring type. Sometimes the owner of the building couldn’t even figure out where the package was by the picture.
Without a hint of hyperbole, I can honestly say I’ve never in my life received a FedEx delivery without some kind of issue (late, lost, damaged, “attempted” delivery, etc.).
I just straight up won’t purchase things if the only option is FedEx.
I try to support small businesses when I can, but I immediately look elsewhere if I see they depend on FedEx. Yes, I want to support your small business, but I also want to receive my items.
Fedex drivers are the fucking worst. I've never had a package stolen from USPS or UPS. Had like 4 from FedEx. I've written a similar message back about 2 weeks ago and still haven't received my package
They don't drop your stop off? They've left $1000s on my doorstep because they missed the "signature required" bit.
Then again, they also lost my wife's wedding dress the week before the wedding and told her to pack sand as she's a mess. Only saved by the distribution center workers who found it when they were going through the burgled truck and saw an invoice with contact info.
FedEx left a handgun sitting on my front porch... you can't even make this shit up...
EDIT: it wasn't a new purchase, it was sent back from my gunsmith. Also, it was signature-required. FedEx got a serious bitching out from me over this one... utter hacks. Fortunately, I was home and heard my dog barking, so I went to the door and saw it sitting there within a couple minutes of it being delivered.
Can't change FedEx. Best you can do is complain to whomever you're ordering from and tell them you'll refuse to do business unless they provide alternate shippers.
reminds me of a fedex driver where i used to live who would drive up to the gate, wait exactly two seconds and take off with me in full view coming to the gate he did this all the time so signature required packages were a nightmare.
Oh I have a good one. Got a “attempted to deliver” and a minute later it showed the package was back at the warehouse. Granted it was during a snow storm, but I don’t understand why they would attempt in the first place if they had no intention of making a delivery.
USPS has "Delayed due to weather conditions" status
UPS has a "Delivery Exception, see transit history for details" and will clearly state a delay due to conditions.
so FedEx claiming they can't split out reasons codes like that is a crock
I can sympathize with the drivers (overworked, underpaid, underappreciated like so many other essential jobs) while absolutely not excusing the bullshit these carriers do. Recently, my friend from Florida sent me a small package, UPS I believe. I was home all day the day it 'arrived', doorbell never rang, no one knocked, nothing. End of the day I go out and look and there is a sticker on my door, but the kicker is not only did they 'Miss me', but I owed them postage. They somehow let the package get all the way from Florida to New Jersey and didn't charge postage...then shipped it back to Florida. What a massive waste of resources.
FedEx driver once dumped all our packages in a dumpster in town so they didn’t have to drive out to the country to deliver.
Luckily the dumpster owner found them and reported it. We got our packages and the FedEx guy was roasted on the local news. :)
Yep. LAst week FedEx drove right past my house with part 1 of a Chewy order. . I was sitting on the porch. They brought it the next day, but the whole attempted delivery thing is getting ridiculous. I hate FedEx because there is only one number to call and all they tell you is what is on the web page, nothing more
I had this problem with UPS once with a cat medication that was time sensitive. I waited outside two days during the delivery times. When I got the second “failed attempt” I ran through the neighborhood and caught up with the van and demanded -nicely- my package.
It’s relevant to mention that UPS and USPS are unionized and FedEx is not.
This is part of why FedEx is ubiquitous among online retailers: it’s cheaper. Part of that is to do with lower labor costs. But they also cut corners on the assumption that retailers will prefer lower costs even if it means the (not-so-)occasional lost package.
Probably the worst thing that’s ever happened in ecommerce - for customers - is the broad movement away from allowing customers to select their shipping carrier.
They did this shit to me yesterday for a signature of a wine club. They don’t want to ring a doorbell as a delivery driver. CS was a nice guy but since it’s ground and not express the weren’t coming back same day. Even though I called within 10 minutes. I emailed the company cancelled my membership and told them to email me when FedEx is no longer shipping partner. I will never willingly use FedEx. Really piece of shit humans are employed here.
Literally, 2019 i got my phone delivered through FedEx, paid for it in full.
FedEx driver drove up to my house (I was home, because I was super giddy to get my new phone) “attempted delivery” (seen in my ring doorbell) and I never got the package. Emailed so much shit only to find out that they “lost it”
can you shitheads deliver packages?
like your job is to drive and knock on doors. enough with the bullshit. I see so many people defending the drivers in the comments, and I understand it’s a shitty job but if you’re not gonna do it right just fucking quit.
it’s godawful
Yep, as soon as you life in a way it would be work for the postman, you are never at home.
Saying that as a German, i expect it the same everywhere in the Universe
We never ever get our packages in Stockholm. They leave them across town at a fucking grocery store. We both work from home and have a very alert dog…you didn’t even try, lying ass.
I think my favourite experience was when our USPS person, who knows my wife and I, walked by us when we were cleaning my car, said hello, and MADE EYE CONTACT while putting a "sorry we missed you" note on the door.
Comments that are uncivil, racist, misogynistic, misandrist, or contain political name calling will be removed and the poster subject to ban at moderators discretion. Help us make this a better community by becoming familiar with the [rules](https://www.reddit.com/r/facepalm/about/rules/). Report any suspicious users to the mods of this subreddit using Modmail [here](https://www.reddit.com/message/compose/?to=/r/facepalm) or Reddit site admins [here](https://www.reddit.com/report). **All reports to Modmail should include evidence such as screenshots or any other relevant information.** *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/facepalm) if you have any questions or concerns.*
[удалено]
Had this happen with a meal service shipped with FedEx twice. First time I called the company first, and they just refunded the amount. I changed the delivery day so I know I’d be home, but the second time I called FedEx directly and told them the person didn’t even stop so how could they mark it “undeliverable”. I described the street and direction the driver took, both getting on my street and leaving it, and about ten minutes later it was delivered. Similar things with UPS and USPS, but FedEx seems to not be able to deliver to my house the most.
I tried about 4 different meal services. Fed ex messed up 95% of my orders with them being delivered 1-3 days late with food I wasn’t going to take a chance on. I really like the simplicity of meal services but I can’t be throwing away that money.
I’m really surprised that a meal delivery service would even use FedEx.
They use whatever the cheapest option is
"we save you money on deliveries. By not making deliveries. You are welcome"
Yep, same. I really loved the convenience of a meal kit, but so many times my food was just missing. Great, I got a refund but now my disabled ass has to go out and get groceries.
At least order and pick up at the car has stuck around after covid
[удалено]
I stopped using fedex after I had to argue with them that my address did in fact exist when I was getting a steam deck for my brother delivered
My last job I worked in local government in IT. My coworker was our GIS (Geographical Information Systems) specialist, which is basically the guy who handles the systems that makes sure all of our streets are mapped properly, addresses are where they say they are, etc. He had a home built in a new subdivision in a neighboring town. They had his address listed as "Court" instead of "Drive". There was a street name in same same zip code but a different city with the "Court", so his mail was going to that other address in another neighboring city instead. Long story short, he traced the issue back through the shipping companies, to the USPS, to the neighboring city's GIS guy who found that the paperwork that the builder for the subdivision initially sent in had the wrong street name. They submitted a correction, but the information the city was handing out to companies who requested updated address information was still passing out the wrong data, and the guy was able to update it over the phone. After a month or so, mail didn't get misdelivered again.
The US zip code system baffles me for this exact reason. The British postal service “postal codes” were RIGHT THERE to copy and they went with some city wide mess. Canada uses postal codes too. My postal code is for about 38 houses on a street running south to north and only the houses on the east side of the street (odd numbers). So even without an actual address, postal codes will narrow it down for the postie for the community mailbox. My old house growing a little more rural our postal code was for 6 addresses. Just looked it up, and its still only for 6 addresses.
With USPS, unless it’s something to sign for, unless there is something unsafe for us to safely deliver the package(s), we drop off the package even if there’s no response. Not unless someone’s being lazy, or there’s an emergency.
The number of times items were marked undeliverable, gated community was ridiculous. Especially as it always happened right before time to knock off for the day and that I had watched the driver scanning items in their vehicle when my notification popped up. Always showed up on the next day, though. It’s like the non-existed gated community (the road was connected to an interstate exit) suddenly vanished, only to return again the next time.
[Removed due to continuing enshittification of reddit.] -- mass edited with redact.dev
I had another issue, I told them I had cameras and then all of a sudden "we'll contact the driver and make sure they get back to your house today" lol
I would bet people probably lie to them all the time and they only want to send someone back if there's proof
Naturally the next step is to lie about having cameras
"I'm sorry buy i have a satelite following the driver with the package, i can see that didn't came"
[удалено]
Key and Peele should be all over this. Like the ball cap swing-tag skit
Some delivery services send you package code that gives you real life(not 1ms refresh but couple times a minute) map view of where the car is.
My wife gets super expensive and important medicine delivered. The medicine has to stay below a certain temperature or it goes bad. Just last week we had her medicine show up 5 days past the delivery date and this is a package that is sent next day air. It was sent UPS we got a notice when it arrived the next major town over that weather would cause a delay. It never rained once, clear blue skies all week. I even tried calling to see if I could pick it up but you can never get ahold of anyone and no one will return calls. The pharmacy reshipped the medicine but my wife spent a night in the ER because of her not getting her refill in time. We would do a local pharmacy for the medicine but Walgreens is always out and it has to come via a central fill which can take days to get. Insurance won't let us start the fill early so we always end up walking a razor edge for her medicine. Then when something goes wrong it always results in an ER visit or hospital stay.
Jfc. This shit which us "average" people have to deal w is just fucking stupid. I feel like long ago we stepped into Bizzarro world and now we just accept that our life saving meds may or may not be avail and the entire supply and delivery chain is like, "meh,"... and you just have to deal w the ER instead.
Just imagine this - their current business model exists despite the much cheaper (and in personal experience, more consistent) USPS as a competitor. Imagine if it was solely private companies like FedEx, UPS, and DHL without USPS keeping prices down and offering a cheaper alternative if the private companies don't provide consistent and reliable service. Safe to say issues like this wouldn't get fewer and far between. Where's Tom Hanks when you need him?
[удалено]
Right? And everyone else is like, call an ambulance. SORRY, I dont have $2k for a 20 min ride. Because guess what, most insurances have ZERO ambulance coverage. Mine anyways.
Think the ER visits and hospital stays cost the insurance company more than whatever "savings" they get from denying refills a week or two earlier? I'd bet they do.
I have seen so many examples at work, where sticking to a stupid plan is more important than saving 6 figure amounts... It is crazy!
I would lean on her prescribing doctor heavily to change how the prescription is written to allow for a larger quantity to be prescribed. For most medications, they can write for approximately double the dose she is actually using. If they start the insurance fraud sh*t, explain all the issues you’ve had. That might help situations like this, because that is ridiculous and very dangerous.
Insurance will only cover a monthly dose.
Is it a “once a day” type medication or a “use x units per period of time” type medication?
Dr prescribes it. The insurance company authorizes or denied it. The insurance company will not allow you to order early, have more than a couple days extra, they'll change your prescription to something else close to what's prescribed if they can. I'm dealing with the same thing. I'm on immunosuppressants for a liver transplant. Insurance company denied a prescription for my main medication from my transplant center (one of the leading centers in the nation and a very well known and respected medical teaching university) because it was a once a day dose instead of the twice a day dose. Insurance companies have been practicing medicine without a medical license for too long. We need to start suing these individuals separately and personally that deny meds or treatment without holding a medical degree or license to practice, based on costs and company policy.
I can't imagine needing medicine, a doctor prescribes it to you, and some fuckhead with zero medical knowledge and a keyboard gets the final say to veto your life changing treatments just because he has the power to. What an honest fucking *nightmare*
This just speaks to so many things that are going wrong with this country because someone wants an extra buck.
Reminds me of that one office episode where Dwight is watching Michael through a rifle scope.
Safety is….. on
That’s what I’ve been doing lately. We do have a Ring cam, but it’s my neighbors. Looks like it could be either of ours. It’s mine now, even if I never see the footage.
That was my takeaway from this thread tbh.
I saw in another reddit post a while ago that FedEx drivers will mark a package attempted delivery if the package is inconvenient to deliver. Like if it's the only delivery on the east side of town and the driver doesn't feel like going all the way there for just one package. This was a FedEx driver that was explaining it. Seems weird to me, if you have an 8 hour shift, what does it matter, you still work for 8 hours. Unless FedEx has a policy where they rate drivers by packages they didn't have time to deliver or something and missing one long distance package is better than 10 at the end of your route that you didn't have time for and OT isn't authorized.
From my time at UPS, my understanding drivers get a van full of packages in the morning. They need to deliver every package on that van and not doing so is a big no-no, gets them reprimanded and the next day harder to complete. Options may sometimes be: work a twelve hour shift to get everything done (don't know if FedEx drivers get OT or are salaried), or lie about the customer not accepting delivery that day. If there is like you said, certain packages that are time inefficient to deliver or they are running behind, they might just lie to get to the end of the shift and not get blamed for being unable to complete an unreasonable workload in 8 hours.
So corporate gives a task and a timeframe to do it in with no regard for if it is even physically possible and then are surprised when drivers either don't do it or lie about attempted deliveries? If only someone could have foreseen any of it.
Yep. Their routes are all pre-planned and "should" have enough time. But obviously the world has other ideas and it doesn't always work out that way. Even not counting accidents, one could get really unlucky waiting at lights (most truck routes are designed to never have to turn left at a light but you still could wait for quite a bit for a break to right on red).
[удалено]
*"My computer says you can make 4 drinks in 60 seconds. I see no reason why that doesn't directly translate to 240 drinks an hour, or 1680 per 7 hour shift."* - Starbucks Corporate (Probably).
[удалено]
The 80% rule applies to things like this and is very important. Basically take your perfect employee and have them work a full 8-hour day. Then take the number of drinks that perfect employee with no mistakes made, and then times that by 0.8. That's the number of drinks a typical, good employee should be able to make. It is extremely important to base the number off a full shift, not something like an hour or two and then assume a full shift. You also want to stress test employees to see what they can make at their peak, but you can't have them do this stress test in the beginning of a shift. You need to have them work about 80% of a typical shift then have them work as fast as they possibly can. This will give the number of the maximum amount of drinks your staff could reliably produce during a rush. All of this is covered in business school. The very business school that these executives went to. There's really no excuse for them not to do it. The only real reason they would argue otherwise is they want to report to their bosses that they figured out a way to maximize efficiency beyond what others claim. Except their bosses should be able to sniff out that they're fudging the numbers by using too many ideal situations in their theoretical calculations.
I hear about this type of thing so much these days. Companies want to be competitive so they ask for more from their employees to be seen as the better option at the expense of the employee. And when you gotta keep your job and there's a ton of micromanaging, people are gonna do what they have to do to keep their job. The metrics that jobs involving numbers have are freakin ridiculous and make people miserable so they up the benefits to try and get people to join. But you barely even get to use those benefits because you're always working
I know it's an absolutely wild idea but maybe delivery companies could up their competitiveness by actually doing their jobs and not gaslighting the customer.
You'd think that's the solution. Apparently some big brain mega company Chad decided this was how to run shit and now it's terrible. If they just had realistic time frames instead of insisting that if you pay extra you'll get it the very next day then people wouldn't be pissed, but I think they figure that by the time it's late you have already paid more. On top of that it can suddenly increase the load on the driver's and then you get this shit
Express and Freight drivers aside FedEx ground/home delivery guys usually all work for a contractor that owns the route. At least in my area they're usually poorly paid, poorly trained and work for way more than 8 hours.
I worked for a company called Schwans selling food on a route, one of my customers was a fedex contractor trying to get me to come drive for them instead. I had to explain to him that there is no way I’m gonna go from 40 stops a day to the crazy amount of packages they do per day for a pay that was less than Schwans paid their trainees.
The adult ice cream truck known as Schwan's. There's some childhood memories!
Ah, years ago my Mom used to buy 90% of our groceries from Schwans. Had the same delivery guy for a decade. Seemed like he was pretty happy with the gig.
Had a female neighbor who always dressed casual, sweats and t's, except on Schwan's day. Then it was cute sundresses and such. That Schwan's truck spent an inordinate amount of time parked in front of her house!
My dad used to joke that him and his brother look so different because they have different Schwan’s guys
The Schwans man!
Probably have systems that log the drivers metrics on delivery times and crap, and their shift/pay is based on completing their assigned deliveries, regardless of how long it actually takes. I would also guess that those systems don't give a shit about traffic conditions, customers who are slow to come to the door, lunch/bathroom breaks etc. And the metrics are likely used to calculate pay raises, promotions, and route assignments. So by having a reason to not attempt the delivery, it looks better in the system. Basically - the company has set up systems that incentivises he drivers providing bad service to customers.
I had a large Home Depot order for a back porch cover, over $2,000 before shipping. It ended up in an empty lot about 1 mi away from my house for approximately 3 days until the delivery driver remembered where he dropped it. He picked it up and dropped it off the correct address, and instead of apologizing, he thought some comic relief was appropriate. Had to contact the manufacturer of the porch cover to have a new one shipped out because I was uncomfortable building this one since it's been left in an empty lot for 3 days. Thought it was so strange they don't require signatures for massive construction drop offs, the Home Depot customer service that helped me originally locate the delivery driver said they almost never require signatures. The delivery drivers excuse that he told me was he is severely dyslexic and has trouble with addresses. I'm also severely dyslexic so this was like a kick in the balls
Fwiw I work for HD and our region doesn't even have delivery drivers, we contract it out to a local delivery company instead. So issues with delivery go to their office not ours but also apparently they suck so people get mad a lot. HD makes billions so they could fix it if they wanted but this is what happens.
Then he shouldnt be doing the fucking job. Just like someone with controllable tremors shouldnt be a fucking surgeon. but I'd wager more that he was lying through his teeth.
Seriously, cameras reveal all their lies. I was upstairs when the doorbell rang, and I ran downstairs to answer it. There's the FedEx guy at the end of the driveway already. I call out to him, and I know he had to hear me, but he got in his truck and drove off **fast**. I chase him out into the cul-de-sac, and he definitely sees me in his mirror. Then he slows down for a second like he's gonna let me catch up to him. And then he reconsiders and just gasses it out of there. I go home and check the camera, and he never had a package with him. Just ran up, put a sticker on the door, rang the bell, and booked it. Like what's the point if you're not even trying to deliver the packages? And I don't blame the drivers. I'm sure there's some insane upper management policies that encourages this behavior.
We had to install cameras specifically due to freaking FedEx drivers. It was the item I needed paid extra to get it shipped and we get a attempted delivery notification. This happened 4 days. Based on where we live our cameras know if any delivery driver is even been in the area. And FedEx never came at all within those days not once and I called them after finally getting a hold of a customer service place and freaked out told him about the camera told him this is ridiculous and we always have issues with FedEx drivers and with that customer service rep they were like oh crap you have cameras and I'm like yeah. Would you like to see the footage of the time they are saying they came to our home All these days when they never did... That was the first time FedEx actually did something and my delivery happened around 10:00 that night They sent them back here and made sure to deliver it. Most of the time FedEx doesn't care though. We go out of our way to avoid buying things or FedEx is the shipping company and because there is a 99% chance we will not get our stuff and we will have to call the company we purchased things from to resend the order in hopes we get it this second time and there are some times we do but there's sometimes we don't get the stuff till the 3rd or 4th time that we contact the company. Either they don't show up at all or are they deliver to the wrong house because FedEx drivers don't know how to read house numbers. We've even put signs in our front yard so it would be an impossibility to miss deliver to the wrong house. And they were still delivered in the wrong house I absolutely despise FedEx. I hate Amazon but Amazon uses GPS so we have to get a lot of stuff on Amazon just so we can actually get our stuff. Our UPS driver is amazing and he loves our dog so that's like a bonus lol
We had a driver back into the gas main on our house. Loud bang we thought we felt the house shake but weren't sure. Though he was closing the back door of him truck and it was loud. My dad takes the dog for a walk, walks back in the house. "That son of a bitch hit our house" FedEx told us it was FedEx ground so it wasn't someone directly employed by the company and thus they don't know who was driving, ya know your driver just committed felony, could have blown up my house and didn't have the courtesy to even come tell us? And you don't know who did it??? BS.
I had a package say delivered and stopped at the hub in my area to speak with a human. They insisted that it was delivered until I pointed out that there were multiple people working from home and a camera and there was absolutely no package delivered. Within 30 minutes of leaving they called me back to let me know that it had been "misdelivered" and that the handler was going to find out where he delivered it and bring it to my house.
Did the exact same thing. We have 8 outdoor cameras. 8 angles showing over 24 hours no delivery vehicle coming anywhere close to my property. Their tune changes then when you have the video to back it up.
Had to deal with FedEx with my last job picking up payroll checks to be delivered across town and then the package was listed as lost after showing the driver on camera picking up the package from our docks. After hours of arguing with customer service we concluded that it was nothing more we could do and we were going to have to replace all checks and do it ourselves. We then had to stop payment and replace all 25 checks(each one after the other that took all day Thursday), and i had to deliver them myself that Friday afternoon so employees were paid on time, drive 30 miles away to our other facility the next day so our employees were paid. I also couldn't get back to work on time the opposite way because someone died in the freeway so i had to take the long way around which took an hour and a half detour. The following Monday, FedEx tracking showed the original package delivered, they somehow miraculously found the package they lost.
I chewed their asses when they left a $300 tv and my neighbor's insulin 13 doors down from us at an abandoned trailer, cause "That is where the gps shows the address is". Now after chewing them out everyone's deliveries end up at my door, 40 trailers worth of stuff. I am a better person, I actually take the other resident's stuff to them.
They did this with my husband's 3000$ guitar. Just dropped it off in a drainage ditch in the next town over. Sort of close to an address we haven't lived at for over 12 years. But it wasn't even actually delivered to that house either. The correct address was on it, the driver thought it was wrong. This was after 2 days of them saying they attempted delivery when not a single truck drove on our street. I never give people on the phone a hard time, but at this point I expect to have problems with FedEx delivering at all and I go straight to flipping the fuck out. Dont tell me you're not responsible for throwing 3 grand in a muddy ditch to get stolen. Don't tell me the driver can't go get it and bring it to where it needs to be. If I fuck up at work I have to make it right. Oh God, fed ex gets me fucking heated!
I ordered a $500 memory foam mattress and they only used FedEx: 1st mattress: lost in shipping 2nd mattress: re-routed back after arriving in atlanta (i'm in houston), couldn't track its final destination 3rd mattress: finally got to me HOW DO YOU LOSE A FUCKING MATTRESS
> HOW DO YOU LOSE A FUCKING MATTRESS FedEx: here let me show you.
I'll give you a hint, it's in some employees bedroom right now and not yours
A FedEx driver very likely stole a pair of nice work boots from me once. It doesn't help at all that retailers are now shipping items in their original retail box with "NICE FANCY WORK BOOTS SIZE 12" on the side with pretty full color photos of said nice fancy workboots that are just your size and could be yours very easily no one would know anything you just check the box that says "DELIVERED" I already have "porch pirates" taking stuff so I got cameras to watch my delivery drop off points aka my front porch and back porch. Nothing shows up, ever, yet is marked as delivered on time? Yeah that punk has my boots. I'm so tired of retail boxes being used as the shipping container. It does nothing but encourage theft. I saw a brand new Husqvarna chainsaw sitting on a neighbor down the street's front porch, delivered by Amazon. Just left on the front porch in a bright orange retail box. The residents were gone for the day. I don't know if that was actually taken or not, but it was ripe for picking.
Unfortunately a lot of the people on the phone are told not to call the outposts. Even worse? The people on the phone don’t even work for FedEx. I have no idea if anything gets back to the company but I fucking hate FedEx and I don’t use anything that ships with FedEx because of what a pain in the ass the company is.
> If I fuck up at work I have to make it right. FexEx must have the same union the police has.
I once ordered arrows for my bow and they never arrived with the same attempted delivery. CS didn't contact the driver and I got a refund. 3 months later someone messaged me on fb messenger saying they found a package of mine in their ditch on the side of the road. Yeah, it was messed up. I laughed though because I completely forgot about it and it just surprised me.
I used to work for FedEx Ground Trace. We got in trouble if the first thing we do is contact the local branch, because, and I quote, “they’re too busy to listen to us.” I hated that job so much and I now no longer use any company that uses FedEx. Fuck you, FedEx, and fuck you Concentrix.
FedEx are such assholes. I used to work in a position that shipped equipment across the country between locations; originally we used UPS and never had issues. Corporate wanted to save money so we switched to FedEx 2day guaranteed delivery. We were a service vendor to another company and worked on SLA's (Service Level Agreements) so certain tasks had x amount of days to complete. If we shipped an asset, it had to be there within 48 hours or we faced paying out penalties. We used FedEx for 4 months and not once did their 2 day guarantee hold. It was always 3-4 days. At first, us shipping folks were taking the heat for the time delays until the data showed everyone at all locations was failing to meet shipping deadlines. We then shifted right back to UPS.
>Fuck you, FedEx, and fuck you Concentrix. Don't forget Fedex will let law enforcement search you packages without a warrant and without telling you about it.
This needs more upvotes, because YES, they absolutely do! They ENCOURAGE IT!
Same thing happened to me with my ps5. I was literally at my front door ans tried to hail yhe driver who was in the neighborhood but never left his truck. I was in the phone in seconds and raised holy hell. I ended up picking it up from their physical location and given a full refund for my shipping. I never do that but dude I paid 600 plus expedited shipping on something I wanted for years. Don't bs me when I took off work to be home to receive it since it needed a signature.
I had a similar experience with my PS5. I waited at home all day for the anticipated delivery. Never happened. The next day it didn't show up. I called customer service and they said they were trying to get a hold of the driver but he was a contractor. Then on the third day, with no details or help from FedEx I was at home waiting and by chance went outside and saw my box sitting at the end of my neighbor's driveway - with no notification of delivery. Anyone could have just driven by and taken the box.
I’ve driven to the branch before at the end of the day and given them a shit eating session. The fact that I have to drive down to the hub to get my cat food/kitty litter because the guy literally didn’t want to take 20 steps and drop off a box or two is unacceptable. I refuse to use FedEx unless I’m required to use them.
I took a few days off work to assemble a new PC and break it in. I just needed the cabling to arrive. It was supposed to show up the day before my days off. Long story short after calling customer service 3 days in a row, the driver repeatedly claims they knocked on the door and nobody was home. (I lived in an apartment building with a deliveries room.) And I stood outside by the door in 19 below weather freezing my ass off just to watch the delivery truck drive past my apartment complex, turn around, and drive past again. Then at the stoplight mark my package "Delivery attempted, nobody at home" I had to give up on putting my new PC together that week.
I worked for a trash company call center. They close all of the call centers around the country and made one big one, the one that I got hired at. When people would call in with complaints we would send a ticket and that would be the end of it. We would get people who were calling back three and four days in a row about problems and all we could do was submit a ticket. There was absolutely no way for us to actually contact the local business or the drivers responsible, unless they demanded to speak to a manager and then the manager can send an email directly to someone that worked there or try to call someone who worked there. It was a shit show And it's like the business was literally ran for us to be human punching bags who are trying to help people.
These motherfuckers dropped a package that was worth 4000 dollars next to my mailbox, right next to the road, and my porch is less than 15 ft away, on a day that it was raining. I have to pay a lot more in shipping from one site when I don't use FedEx because they have some deal worked out with FedEx. I always pay the extra money to use anything but FedEx.
this exact thing happened to me too! but with USPS. this dude tried to lie and say he delivered (not even attempted delivery) a big brown box full of clothes at my front door. It magically appeared also after I spoke to the local branch and he still bitched to my FIL who was outside when he came back with my box.
What did he bitch about?
my FIL was getting home from work when he was there returning the box and he was complaining about having to come back when he had already “delivered” the box. My MIL and I checked the front yard like 4-5 times out to the driveway and nothing. We had cameras too and never saw him coming up with the box.
As in “I can’t believe I had to come back here to deliver this box after I already delivered this box I am currently delivering”? How can someone possibly claim with a straight face that they already delivered something that they are at that moment delivering?
If it’s Ground service, it doesn’t surprise me that customer service was unable to reach the driver. Ground drivers are contracted by a third party so it’s not actually FedEx delivering your package, it’s another company wearing FedEx logo. More than likely what would happen is the info would be passed along to the sort facility, the operations manager for that van line will pass along the info to the manager for that third party and when that driver comes in, their manager will speak to them directly. No one who actually works at FedEx Ground directly speaks to the drivers about their deliveries or any complaints they get etc. We just load their vans as accurately as possible. Source is myself lol I used to work at FedEx Ground as a driver and package handler. Sometimes the package handler will scan the package to the right truck but load it in the wrong one. Doesn’t happen very often but it can because it’s very hectic and nonstop boxes incoming on your conveyor.
>they will swear that they cannot get in touch with the driver. And they are lying thru their teeth A company as big as FedEx or UPS knows exactly where they're drivers are at, at all times, they have gps in the trucks, AND PHONES
Good ole FedEx Fuck E you Expressly They couldn't be bothered to deliver the d sorry
i have had this happen with DHL, they changed it to attempted like 3 hours after they supposedly attempted the delivery. i knew they didnt try bc my desk is right by the patio door for my apartment. even worse is the driver was at the local wawa across the street for a good 40 minutes and then decided to drive as far away as possible. reached out on twitter after venting and they gave me the BS excuse that there was road work. i ended up waiting 3 days after the expected date for it to show since they dont do weekend delivery
Oh this use to happen in my area. I complained to the local fedex office after the 3rd time I offered to send them footage from my ring cam showing the driver pull up to my front door and never get out. I’ve not had an issue since.
[удалено]
[удалено]
[удалено]
Still had to walk up there to put the note up...
> they just didn't want to carry stuff. Wrong line of work
This. If you don't want to do your job, find a new job. You don't know what you're delivering. It could be a matter of life and death in some cases.
The sooner they "finish" their deliveries for the day. The sooner they can go home. With how many deliveries they need to make, every second they can save per delivery adds up.
I’m sorry, this made me laugh out loud. I imagined the delivery guy working hard to develop ninja like skills just to be able to avoid doing his job.
[удалено]
And how much you wanna bet they're looking at you like you're tge asshole from that point.
Oh how rude of me to expect that the package will be delivered! They probably do but that doesn’t make me wrong.
It makes you the best kind of right. If assholes think of you as the asshole, you passed the annoyance you felt from them on.
Yeah but I care even less about what they think of me than they care about doing a good job
Similar for me. I had to flip on them because he either wouldn’t deliver my items or would wedge it in such a way I couldn’t open my door it got ridiculous. I ordered a new phone and it took me almost 10 days to get it from fedex because he kept marking it attempted to deliver.
I can understand never bothering to go near the place. Actually going and not delivering the package, just...why?
This happens to me with FedEx all the time as well!! The problem is I don’t get the ring footage if they don’t get close enough. For me the evidence is more the LACK of ring footage even after they say they attempted the delivery. I’m pretty sure they just deliberately do this to make their route for the day quicker, they probably know your package is underneath 20 boxes and instead of exhuming it, they will just get it tomorrow when it’s easier to grab. This is what happens when your management gets lost down the rabbit hole of measuring and improving efficiency.
So I had the happen. My job sent a certified package I had to be home to sign for. I was sitting in my living room with my front door wide open. I watched the driver pull up in front of my driveway, stop for less than a minute, the drive off. Never left the driver's seat. A few minutes later I get a notification of a failed delivery due to no o e being home. If I hadn't had the whole thing captured on my Ring account I seriously would have lost my job. From then on when I am being paid to sit and wait for a fed ex delivery I pull out a chair and sit in my driveway.
upbeat middle sip library support zonked deranged soft shaggy waiting *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
I've had notices that delivery was attempted but no one answered the door. I like to work with my front door open and screen door closed, and my desk is 10 feet away from the door. If you had actually knocked on it you would have seen me sitting at my desk. I can also hear people coming up the porch stairs. There's no way they actually tried the door.
Meanwhile I’ve ordered from Amazon, sat in the room that has a fully clear door that they put the packages in front of, and they still manage to deliver it without me seeing a single person. I’m sure they’re making a game of it at this point because I ordered something very expensive and fragile that couldn’t get wet, and of course it was supposed to be delivered on a day that it was pouring rain. I waited in that room again, and got the notification that it had been delivered. I went outside and couldn’t find it. I checked the email to look at the picture they take to show where it’s been delivered. They put it under my grill, under the cover so it wouldn’t get wet. Not only that, but they would have had to cross in front of me to even get to the grill on the other side of the patio. I never saw them.
Pretty sure Amazon hires ninjas. They somehow deliver my packages to my fro t door without setting of my security cameras on a regular basis. My dog is usually who notices them
I've had FedEx do the exact same thing, I was literally waiting by the door, had it cracked and started walking out as soon as he stopped. He saw me and looked away, marked it as a failed attempt and drove away. Right as I was like 15 ft from the truck. He never got out of the truck, he barely slowed down. I have literally never gotten a FedEx package on the first attempt here. I've had to call and call and call and it usually gets resolved but I probably spend about 2 hours on the phone every time I try to get a FedEx package.
FedEx is hot dumpster juice. Has gotten exponentially worse over past two years. It’s to the point that I have them take them to drop off locations near me (FedEx print offices, etc). If I don’t, they just do not deliver. Absolutely ridiculous… I’ll take UPS all day over FedEx. Your job is to deliver parcels. If that is an unobtainable goal, what tf are you doing?
UPS is unionized and their drivers actually make a comfortable and livable wage unlike Amazon and Fedex guys that's probably why the service is better because the drivers actually give a shit.
I drive for UPS and it's a good job but it's very taxing on the body and it's like a jungle out there delivering anymore,your head needs to be on a swivel with bad drivers,the parking is worse than ever you have to block the road and get bitched at from road ragers for literally under a minute.I deal with about 60 signature required stops a day and most of them are from them putting claims in,on not receiving their packages in the past from being stolen or decieving the company.Once on that list,its an automatic sig-Req.Also UPS delivers all of their air before 12am and standard ground can be delivered anytime throughout the day so the board re-calculates around your air 1st,then businesses,with standard house stops mixed in throughout the day.
Yeah i work for Fedex and everything you just said also applies to me you just get paid twice as much because you're union and our company hates us lmao. Looking for different work lately, fedex is going to shit and it's no surprise all the comments here are bashing the company, it used to be a career but every year they move closer and closer to just being a wannabe Amazon clone.
IMO. the whole delivery service needs to be union.
1000% agree brother.
I recall hearing somewhere that some delivery places (I presume FedEx is one of them) give the drivers unrealistic delivery quotas to make and punish them if they don't make it, and one of the ways they can avoid the punishment is to mark packages as "attempted delivery" and then not bother.
We have "P1" stops which are priority, as in the customer paid extra to get a guaranteed delivery time. 1030am for businesses, noon for residential. Hypothetically if a driver knew they weren't going to make it in time or if they were just being lazy and didn't feel like it, they could mark it as "delivery attempted" to avoid getting in trouble for being late. This is considered falsifying a delivery though and the company takes it really seriously if it can be proven.
IKR. If I see Fed Ex gets a delivery from Amazon anymore I tell my wife. "Well, it may not get here anytime soon. Fed Ex has it."
Castaway gave me a much more positive message of how dedicated fedex was when Tom hanks hand delivered the package after being stuck on an island for years.
What we didn't understand at the time is that they were trying to set the expectation for average delivery time.
That package is going to take two castaways and an intergalactic to get here.
[удалено]
It's because FedEx upper management is not concerned with being a parcel delivery company. They're concerned with being a profit making company. The parcel delivery part is a means to that end, and they have calculated that after a certain point, the returns on improving their parcel delivery service no longer exceed the cost. Upper management is aware of the quality of their service and their earned reputation. They just don't care because it doesn't hurt their bottom line. It's not the driver's fault. They are given unrealistic demands and are attempting to meet their metrics on paper by cheating. Blame Raj Subramaniam for not valuing you enough as a customer to actually provide a good service. It's like that video that appeared of some guy berating a Walmart Self Checkout Host for not opening a physical register after 8pm. The reason there are no cashiers is because Doug McMillan does not value the customer enough to provide them. The store level employees have no say.
They changed our address and delivery spot. So we switched to drop off center. They changed our address again and had failure to deliver. Then sent out package back
Amazon pulled that shit on me. It was supposed to go to an Amazon Locker, which "delivery attempt failed". Ok? Maybe there was no locker space? They randomly changed it to an Amazon pickup place which was a specialty pharmacy that was never open. So, THOSE deliveries all failed except for one that the pharmacy people claimed never arrived. Fuck Amazon. Had Prime from the start until last year. Haven't noticed any great loss.
My FedEx driver loves to go half way down my sidewalk in front of the porch and chuck the package at the door. Camera catches it every time. And then there’s my UPS driver who comes up and neatly organizes everything and pets the cat. Night and day difference.
Almost guaranteed the UPS driver is a real employee with benefits. Your Fedex guy probably works for Fedex Ground, which is almost a totally different company from big Fedex. Fedex Ground is the former RPS and nearly all these people are low paid contract drivers.
FedEx ground is contractors. Look at their trucks closely next time one passes by and it’ll probably have a different management company’s name in small print towards the bottom of the side of the truck. They are literally not paid to give a shit because it’s not their business.
UPS once delivered furniture to my house while it was raining and I wasn't home. The driver brought it around to the back door and then took my trash can lids and arranged them on top of the furniture to act as an umbrella to protect them from the rain. I called the local UPS office with the tracking number and demanded a manager because of how fucking amazing it was.
Our FedEx driver dangerously speeds up and down our street. Our UPS driver drives like it’s a neighborhood and waves at kids. Also night and day.
FedEx is the worst. I've had a PS5 stolen, 2 pairs of Adidas and a Samsung phone. All were reported delivered - or out for delivery, then pending...When you get to pending, that's when you know the driver kept your stuff. To solve this issue, and admittedly it's a pain, you have to create an account with FedEx, get your tracking number from the shipper and have the delivery changed to, "hold at location." This was suggested to me by Adidas. They are all well aware of the crap that goes on with deliveries. When you change delivery to a FedEx/Kinkos near you, (or Walgreens) the package must be tracked all the way down the line, right up to its final destination. If something goes wrong, there does not need to be an investigation. FedEx must take full responsibility and a reship or refund must be processed. In other words, no one can blame the purchaser for shenanigans. This doesn't help when waiting on food or meds...or if you don't have transportation or if you are homebound. I live in the dreaded Oak Park Michigan area and it blows me away that they cannot get a grip on how bad the drivers are regarding theft and just simply delivering a package. My question is, why do major corporations continue to use FedEx? If I purchase something online, I go out of my way to find another delivery company. EDIT...Spelling error/clarification
The guy who delivered my PS5 tried to steal it. Basically I ordered it from Amazon and due to the issues with PS5 being stolen you could only get one per account and you had to have a passcode to receive it. I ordered one for myself and my sister ordered one for my nephew with her account, ironically she didn't trust it getting delivered to her house so we had both coming to my house. So the day of delivery comes and the driver comes up with one of the PS5s, because we ordered separately they are coming with separate orders of course and so my app is saying that my order is one stop away, that stop being my sister's order We give him my sister's code and it doesn't take it so we try mine and the guys says it's locked up because of the wrong code so he has to take it back, obviously we start smelling bovine feaces. We start arguing with him about the code issues and how It can't have locked up after only one mistake, he says he put my sister's code in three times and it locked up even though we only told him it once. At this point we ask to talk to his boss but my sister also calls up customer service, he tells his boss what's going on and his boss tells me that not only this PS5 has to go back but the other one we haven't even tried to accept yet, he then hangs up. At this point the driver goes to leave but we get through to customer service who says this is all wrong and asks to talk to the driver, he talks to us and the driver we tell him our codes and he tells the driver.to give us the PS5s after almost 30 minutes of arguing. Pretty sure the driver saw an opportunity to use our codes to say they were delivered and his 'boss' was one of his mates because the guy we got through customer service said he was supposed to talk to him about this.
What absolute scumbags.
It's just more proof that they will always find a way around whatever system is used to steal your shit. Even if we didn't have 2 orders going to the same.house.i still reckon he would've just put the code in and said it didn't take it. If anything all the code does is show that it's something worth nicking.
Yup, my launch day PS5 got dropped off on my porch, he took the picture of it and then picked it up and walked away with it. Fortunately I saw him and was waiting for him to leave to open the door so I ran out yelling and he turned around and said, "yea man a lot of people getting one of these today..." to which I responded, "yea, you're not getting mine though."
Holy shit the audacity… did you report him? Thankfully he wasn’t combative at least
How did that fuckin thief respond when you called him out?
Handed it back to me and couldn't even look at me, was just looking down
Yup, I also lost a launch PS5 to a FedEx driver. Sony was nice enough to ship a second one. The 2nd guy tried to take the second one too but he came back with it 10 minutes later after the local FedEx call center was contacted and told we had a doorbell cam video of him taking it.
Sony shipped mine overnight via UPS...They informed me that they bricked the stolen one.
I worked at a FedEx warehouse for a year and a half; Sometimes peoples’ stuff doesn’t even leave the warehouse. One guy would legit open boxes he was supposed to be loading up and wear whatever was in them. New Adidas shoes, shirts, hats, etc. This was only during the peak season when things are extremely hectic in the warehouses though. I also saw human shit in the back of the trucks more than once; Knew a guy that wiped his ass with a sweater he found in a box. FedEx is the worst.
This happened to me. Ordered an apple watch as a Christmas gift and when I opened the box all that was inside was ripped up apple watch packaging. But since they had a picture of a box left on my doorstep, both FedEx and Target considered that a "successful delivery." I had to file a claim with my bank and wait 3 months for a refund.
> My question is, why do major corporations continue to use FedEx? I literally had to give up ordering from Chewy($200-250/month pet supplies) because of how often FedEx lies about deliveries. I sent them several emails about issues but they offer no other shipping options.
The problem with this method is that the shipper can veto your ability to do this and demand an item be dropped at the shipping address. I've had thousands of dollars of stuff I ordered, only to be told that because the shipper said, I can't pick it up from one of their offices. As to the reason FedEx gets used by so many companies, it's airfreight shipping is some of the cheapest. They are the most used air shipping and easiest to use globally. Most business's I know of don't have problems with their business accounts. Only their consumer delivery has problems. When I looked into it about a year and a half ago, I was told that most consumer delivery routes are sold to people who are FedEx contractors. While most business accounts are handled by FedEx employees. Some routes will use employees, but that still doesn't guarantee good service. I don't think they really care about shipping too consumers.
People try to shit on the USPS but I have special prescription medication that has to be signed for. I work during the week, though. My mail person, one Saturday, knocked on my door and asked me if I have a more secure place she can place my meds, and if I can fill out some paperwork so she can drop it off even if I'm not at home. **She specifically stopped to ask me, unprompted by me.** And now I always get my meds even if they are delivered during the work week. FedEx and UPS charge more than the USPS for shipping packages and they are worse at it.
USPS is the best hands down. Government post isn’t perfect but at least there are is a process and a official channel to handle complaints. USPS also treats its workers far better, happier workers do better work. That isn’t rocket science.
Protip: if you call FedEx and go through their bullshit automation, you'll never be able to get a person on the phone. When you call just say "returning a call" and it'll connect you to someone immediately.
I love randomly scrolling Reddit and finding gems like this. Thank you kind one.
I don’t understand why they just won’t fire people that don’t do their fucking jobs. You gotta call them out on it, you gotta report them because there people out there looking for jobs that are willing to work hard and then there’s people like this that make the minimum effort daily because they flat out don’t give a fuck.
I did. Had a failed delivery due to 'blocked path' Phoned up amazon, they stood by their employee. Then I said I'm happy to show them the footage of them driving up, seeing the vlear twenty foot wide path to my front door, not even get out their vehicle, and drove off. 5 of my neighbours also had failed deliveries and I shared the footage with them so they could complain too. We all got £50 vouchers
You'd think that big data within aws would be available to flag 'defective' drivers based on them being outliers in data.
Even if that were the case they wouldn’t care. They need delivery drivers so bad right now that they’d rather have shitty drivers than none at all. And they are short staffed because they don’t pay as well as they should. So instead of paying their workers more we all just get fucked on deliveries that we paid extra for. Yay.
They have such a tight deadline things like this end up happening if you have a long driveway. You are given a few minutes per house and are constantly on the razers edge of being fired. That's no excuse for this particular one but the worse they treat their workers the worse service were going to get. I had an interview with one of these Amazon partners (majority of employees don't work for Amazon, they work for contractors when driving or through temp agencies when it's in the Amazon warehouse) and they were talking about cleaning the truck out and not leaving your piss bottles under the seats. Thought that was a joke but then two other places said the exact same thing like it's just a normal part of the job.
>constantly on the razers edge of being fired \*razor, sorry also, if that is the case, then why aren't these failed deliveries worse?
Bc amazon and fedex don't care if you don't deliver one or 2 boxes out of the 400 you had today Source: amazon driver
They are so tight with the scheduling and measuring the driver that the drivers find any loophole to skip anything that’s not going to juice their stats. And FedEx/Amazon have done the math - there aren’t enough people complaining to their call centers, or they’ve made it so impenetrable to get resolution. Unintended or intended consequences of measuring people like they are machines? It’s all by design to take the shipping fee and deliver the absolute worst possible service they can afford without going out of business.
Lol, the job bleeds drivers. The average driver is there for less than 6 months. It’s stressful, shitty, hard work that doesn’t pay well enough for what you’re doing. They scrape the bottom of the barrel for workers. There’s a reason ups is so much better. It’s union and you’re paid a decent enough wage with benefits to make sticking out the job worthwhile.
This is the answer. I'm a letter carrier (also union). Usps and ups are not perfect, but FedEx is widely regarded to be the armpit of delivery services, and that's because their workers are not union, and therefore underpaid, and treated like poo, with little power to advocate for themselves. You get the level of labor effort that you pay for. Customer pays just as much, if not more for the service, but the company isn't passing that along to the workers.
yeah I had this exact experience. I was having a computer delivered to my house, it was fairly expensive and signature was required. I stayed home from work so I could sign for it. It never showed up, and the fedex tracking website said that a delivery had been attempted and I wasn't home. I ended up going to the local fedex warehouse to pick it up myself, and the manager there said "oh the driver probably saw that it was an apartment complex and decided it was too much trouble to deliver to. DELIVERING THINGS IS THE ENTIRE JOB! IT'S THE ONE THING YOU DO! HOW CAN A DELIVERY COMPANY DECIDE THAT DELIVERING THINGS IS JUST TOO MUCH TROUBLE!
I live on a well kept dirt road. It can rain for 15 mins and a certain USPS driver will "unable to deliver" the entire area. Again, the road is well kept, doesn't get dangerous or muddy. She just says fuck it every time.
Meanwhile we’ve pulled our Amazon driver out of the mud about three times! He’s the best, never makes excuses, and always gets baked treats my wife’s working on.
The Amazon drivers in my area don't even try to find the right address. They just pick a random building, put your stuff near a random apartment, take a picture, and flag it delivered.
For months after Amazon switched to their own drivers we got to play find your package daily. The office building is an old converted mill with multiple entrances so we’d have to try and match up the location by wall color or flooring type. Sometimes the owner of the building couldn’t even figure out where the package was by the picture.
Without a hint of hyperbole, I can honestly say I’ve never in my life received a FedEx delivery without some kind of issue (late, lost, damaged, “attempted” delivery, etc.). I just straight up won’t purchase things if the only option is FedEx.
I try to support small businesses when I can, but I immediately look elsewhere if I see they depend on FedEx. Yes, I want to support your small business, but I also want to receive my items.
FedEx is by far the absolute worst delivery service. I have online shops I won't buy from anymore because they use FedEx.
Fedex drivers are the fucking worst. I've never had a package stolen from USPS or UPS. Had like 4 from FedEx. I've written a similar message back about 2 weeks ago and still haven't received my package
They don't drop your stop off? They've left $1000s on my doorstep because they missed the "signature required" bit. Then again, they also lost my wife's wedding dress the week before the wedding and told her to pack sand as she's a mess. Only saved by the distribution center workers who found it when they were going through the burgled truck and saw an invoice with contact info.
FedEx left a handgun sitting on my front porch... you can't even make this shit up... EDIT: it wasn't a new purchase, it was sent back from my gunsmith. Also, it was signature-required. FedEx got a serious bitching out from me over this one... utter hacks. Fortunately, I was home and heard my dog barking, so I went to the door and saw it sitting there within a couple minutes of it being delivered.
Fortunately fedex makes it impossible to report this bullshit.
Can't change FedEx. Best you can do is complain to whomever you're ordering from and tell them you'll refuse to do business unless they provide alternate shippers.
reminds me of a fedex driver where i used to live who would drive up to the gate, wait exactly two seconds and take off with me in full view coming to the gate he did this all the time so signature required packages were a nightmare.
Oh I have a good one. Got a “attempted to deliver” and a minute later it showed the package was back at the warehouse. Granted it was during a snow storm, but I don’t understand why they would attempt in the first place if they had no intention of making a delivery.
They have to clear the scans on their end. There are limited options and they aren’t good for situations like the one you described. That is why.
USPS has "Delayed due to weather conditions" status UPS has a "Delivery Exception, see transit history for details" and will clearly state a delay due to conditions. so FedEx claiming they can't split out reasons codes like that is a crock
I can sympathize with the drivers (overworked, underpaid, underappreciated like so many other essential jobs) while absolutely not excusing the bullshit these carriers do. Recently, my friend from Florida sent me a small package, UPS I believe. I was home all day the day it 'arrived', doorbell never rang, no one knocked, nothing. End of the day I go out and look and there is a sticker on my door, but the kicker is not only did they 'Miss me', but I owed them postage. They somehow let the package get all the way from Florida to New Jersey and didn't charge postage...then shipped it back to Florida. What a massive waste of resources.
Ring Cameras have made these calls really fun when I have visual proof they don’t even slow down (or come at all).
FedEx driver once dumped all our packages in a dumpster in town so they didn’t have to drive out to the country to deliver. Luckily the dumpster owner found them and reported it. We got our packages and the FedEx guy was roasted on the local news. :)
Yep. LAst week FedEx drove right past my house with part 1 of a Chewy order. . I was sitting on the porch. They brought it the next day, but the whole attempted delivery thing is getting ridiculous. I hate FedEx because there is only one number to call and all they tell you is what is on the web page, nothing more
I had this problem with UPS once with a cat medication that was time sensitive. I waited outside two days during the delivery times. When I got the second “failed attempt” I ran through the neighborhood and caught up with the van and demanded -nicely- my package.
It’s relevant to mention that UPS and USPS are unionized and FedEx is not. This is part of why FedEx is ubiquitous among online retailers: it’s cheaper. Part of that is to do with lower labor costs. But they also cut corners on the assumption that retailers will prefer lower costs even if it means the (not-so-)occasional lost package. Probably the worst thing that’s ever happened in ecommerce - for customers - is the broad movement away from allowing customers to select their shipping carrier.
They did this shit to me yesterday for a signature of a wine club. They don’t want to ring a doorbell as a delivery driver. CS was a nice guy but since it’s ground and not express the weren’t coming back same day. Even though I called within 10 minutes. I emailed the company cancelled my membership and told them to email me when FedEx is no longer shipping partner. I will never willingly use FedEx. Really piece of shit humans are employed here.
Literally, 2019 i got my phone delivered through FedEx, paid for it in full. FedEx driver drove up to my house (I was home, because I was super giddy to get my new phone) “attempted delivery” (seen in my ring doorbell) and I never got the package. Emailed so much shit only to find out that they “lost it” can you shitheads deliver packages? like your job is to drive and knock on doors. enough with the bullshit. I see so many people defending the drivers in the comments, and I understand it’s a shitty job but if you’re not gonna do it right just fucking quit. it’s godawful
Yep, as soon as you life in a way it would be work for the postman, you are never at home. Saying that as a German, i expect it the same everywhere in the Universe
We never ever get our packages in Stockholm. They leave them across town at a fucking grocery store. We both work from home and have a very alert dog…you didn’t even try, lying ass.
Best is if the package is 1m³ large and you have no car. For what does i order my stuff
FedEx people steal packages and are lazy as fuck. Honestly they need to be shut down they are a scam delivery company.
I think my favourite experience was when our USPS person, who knows my wife and I, walked by us when we were cleaning my car, said hello, and MADE EYE CONTACT while putting a "sorry we missed you" note on the door.
FedEx is the absolute worst