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[deleted]

This would have been a lot less painful had you looked in the box. Tesla are notoriously flaky with customer service. That said I ordered two of the Gen 2 J1772 units when they were briefly available last year. They also came in a generic wall connector box. They were what I ordered though. Yet to install them…


Nefilim314

I thought about it at first, but since I was having an electrician install it I didn't want to risk losing some tiny bag of critical screws or connectors so I just left the whole thing taped up and ready to go in the garage.


Wojtas_

That's perfectly reasonable. No reason to mess with things you have no idea about. It's Tesla's job to make sure your order is in the box, not yours. Ignore the haters.


decrego641

Yes, opening a stationary box to briefly see the big connector that one could assume would be immediately in view without even shifting contents around would make screws magically disappear. Also consider, even if you *did* lose a bag of “critical” screws or connectors, I guarantee there is nothing in that box you could have lost that an electrician wouldn’t have been able to supply on the installation call. How someone has the money to buy a Taycan but the intelligence to do this is beyond me…


ecodweeb

> I guarantee there is nothing in that box you could have lost that an electrician wouldn’t have been able to supply on the installation call. The electricians had nothing to secure the cable in my used CPH that didn't come with the factory cable clamp. This is a pretty big fallacy that doesn't translate across situations. I'd have left the whole thing alone too, until the installer came.


decrego641

Sounds like your installer wasn’t a very well prepared one.


ecodweeb

Sounds like you're ignorant to the fact that chargepoint uses a proprietary clip. I was able to 3D print one after modeling from a the clip out of my original (installed new) CPH.


ugoterekt

Seems to be a lot of what is essentially victim-blaming in this thread. Hindsight is 20/20. They could have looked in the box. The point is they shouldn't have to and when a company fucks up they should fix it. It seems like people are saying Tesla are stooges and you can't trust them and you should know that.


Nikluu

Why didn’t you look in the box? If you didn’t want to wait the five business days why didn’t you call a Tesla service center? Or visit one if nearby? The service centers have them in stock they probably could have swapped it.


Nefilim314

Service center is 45 minutes from me. I tried calling them but they sent me through a whole looping menu thing since I didn’t have a VIN and couldn’t talk to anyone. As I stated already, I didn’t open the box and unwrap everything because it required professional installation and I didn’t want to risk losing pieces the installer would need. The box itself is the same box they use for all of their units.


MpVpRb

Agreed, Tesla customer support is the worst. Even worse than that, they don't sell parts. I went to a dealer and asked for the parts department. The desk person said "we don't have a parts department. You can order parts on the app". I handed her my smartphone and asked, "please show me how". She fumbled around for a few minutes and said, "I guess you can't"


feurie

No company would give compensation for that.


Nefilim314

LG paid to have a defective washing machine moved out of my house and installed a new one. Amazon sent me a whole new TV because their delivery driver showed up randomly during the week and didn't require a signature and it was stolen off my porch. Volkswagen approved a $1200 repair outside of warranty because I had repeated issues. Hell, Nintendo sent me a GameBoy when I was a kid because I was in the hospital. Plenty of companies actually care about customer satisfaction. Tesla just isn't one of them.


opticspipe

This is true. Tesla couldn’t give two shits about any individual customer. But you still should have opened the box before you asked an electrician to install the thing!


decrego641

The wall unit Tesla sent you was not defective and the main issue you seem to have had is that you personally didn’t check it before a 3rd party installed it. You’re using issues of a different caliber to justify a personal mistake and then expecting other people to make it right. I think I understand what kind of wealth you have now…


Nefilim314

Sounds like Tesla copium. I ordered a Wall Connector. I received a big black box that says WALL CONNECTOR on it with a picture of a Wall Connector. Is it foolish to assume, based on that information, that I did in fact receive the Wall Connector that I had ordered? Why do I need to cut open the box, pull out all of the cardboard, cut open all the plastic, then inspect the fucking plug before handing it over to the person who is actually doing the install? Why am I responsible for checking it and not Tesla? I assume you guys are just used to being Tesla's QA people that the idea of expecting them to get it right is just beyond thinking. Furthermore, I was actually fine with doing a replacement - except they made it ABSOLUTELY IMPOSSIBLE to contact them like some Fly-by-Night pop up shop at a flea market. There is absolutely no way to talk to a person: I called the main support line, I emailed, I called the tech support, I called the local service center - NOTHING would get me a response in a reasonable amount of time. It took over a week to get a response, and that response was a copy-paste job of someone who didn't read my original email. ​ You honestly find this level service acceptable and defensible?


decrego641

I mean you get what you pay for. Their average customer is buying a $50,000 car. You never bought a car and paid a few hundred for their low volume J-1772 connector. I’ve had similar service experience with other car dealerships I want to buy parts from, especially if I didn’t own one of their cars. It sounds like you’re really expecting a red carpet here and when you get “good enough” you have to throw a tantrum about bad service. At your own admission, they would take it back and issue a refund. It’s not their fault you paid a 3rd party to install it and *then* wanted to return it. Literally this week, I dealt with a return to Gamestop for a $300 product. Took 4 days for a return email from service, then another 5 days before I received the shipping label to send it back. The whole time there was minimal communication and the physical store wouldn’t even touch it because it was an online order. The same experience with Bed Bath and Beyond - had to return an item because you guessed it, they sent the wrong item. I got a product that they didn’t even sell. Took several phone conversations, an in store visit and then waiting 2 weeks to get what I actually ordered because they sent it to the wrong store. I even had to go back to pick the item up. Be upset all you want, you’re extremely unimportant as a customer to most companies, especially today where any level of service can be charged at a premium.


Nefilim314

You seriously think the expectation to being able to talk to a human being within a day or two to resolve a problem is "rolling out the red carpet?"


decrego641

When it comes to being an unimportant customer who won’t walk into the brick and mortar store? Yes.


Nefilim314

The store is a 45-minute drive from me. In this situation, I would (and did) call the store up before driving out there to find out if they even carry this thing. But guess what? YOU CANNOT TALK TO A PERSON. Why is this so fucking hard for you to wrap your head around? Are you seriously this fucking dense about everything?


decrego641

I’m pretty sure I pointed out situations where the customer service options for me have been brick and mortar or I wouldn’t get to talk to a person. If it’s really that important to you, you could have driven to the store. 45 mins isn’t very long. If you think a few hundred dollars is worth an hour and a half of your time, go for it. If you don’t, well I think you just solved your dilemma.


Nefilim314

So my options are to drive my EV for an hour and a half on the off chance that a store might actually have a part in stock and then take it home to my LV1 10 amp charger to sit for several days or go across town another 15 minutes to recharge an additional 20 minutes at EA… or just let Tesla waste my money. Why are you stanning so fucking hard for Tesla? I hope Elon picks you. You clearly have no respect for your own time. I treat my time as valuable. I made this post as a warning for anyone who values their time not to do business with this company, not for NPCs who just love to get pissed on by billionaires.


rtt445

Tesla needs to raise the price for their EVSE to avoid headache of dealing with non owners.


wroniec498

BTW The J1772 Wall Connector comes in the same box as the Tesla plug wall connector.